customer sales representative Jobs in Lahore

customer sales representative

sales manager

customer service representative Jobs in Lahore

customer service representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support specialist Jobs in Lahore

customer support specialist

customer care manager

Marham

<div>
 We are seeking an experienced and proactive Customer Care Manager to lead and expand our customer service operations. The ideal candidate will maintain high-quality service standards, manage day-to-day activities, and achieve targets with the team. This role involves leadership with operations, team management, training, and customer interaction across various communication platforms.
 
 
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 Lead Customer Care Operations:
 
 Manage daily customer service activities, including team rosters, workflow optimization, and target achievement.
 
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 Ensure Service Quality:
 
 Implement QA processes, monitor team performance, and ensure adherence to service standards.
 
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 Achieving KPIs: Ensuring all teams are meeting their KPIs and are on track. Also responsible for managing the lagging KPIs.
 
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 Handle Escalations:
 
 Resolve complex customer complaints and conflicts effectively to maintain customer satisfaction.
 
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 Train &amp; Develop Team:
 
 Conduct training sessions, update documentation, and ensure team readiness for handling diverse scenarios.
 
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 Oversee Communication Platforms:
 
 Manage customer interactions on Intercom and Unifonic, ensuring timely and accurate responses.
 
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 Report &amp; Analyze Performance:
 
 Maintain documentation and analyze data to improve processes and identify growth opportunities.
 
 
 
 
 
 
 
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 Requirements
 
 
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 Masters or Bachelors complete degree
 
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 3+ years of experience in customer service or similar role and lead a team of 20+ people.
 
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 Proficiency in using customer communications
 
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 Strong organizational and conflict-resolution skills.
 
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 Excellent verbal and written communication abilities.
 
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 Proven ability to motivate and manage teams towards achieving goals.
 
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 Data analytics, excel or SQL skills
 
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</div>

Customer Care Manager

RA Empire

Job Description:We are hiring a professional Customer Care Executive to handle client queries, provide accurate project information, and ensure a smooth customer experience.Key Responsibilities:Respond to customer calls, messages, and queriesMaintain customer records &amp; follow-up schedulesGuide clients about company projectsCoordinate with sales and admin teamsRequirements:Strong communication &amp; interpersonal skillsProblem-solving mindsetProfessional and polite attitudeBasic computer knowledgeWhat We Offer:Competitive salaryFriendly and supportive environmentCareer development opportunitiesJob Type: Full-timeWork Location: In person

Customer Care Executive

AA Web Solutions Pvt Ltd

Are you ready to take on an exciting role with a leading name in the label industry? AA Labels, based in Peterborough, UK, is a renowned supplier of premium labels, catering to diverse customer needs across industries. From plain to printed labels, rolls to sheets, and a wide variety of shapes, sizes, and colors, we deliver tailored, innovative solutions that make us stand out in the market.We&rsquo;re looking for a proactive, customer-focused professional to join our Customer Care team. If you have excellent verbal and written English skills, a passion for delivering exceptional service, and at least two years of experience in a similar role, this could be the perfect opportunity for you! Experience dealing with UK customers would be a bonus.Why Join Us?&#9679; Be part of a fast-paced, customer-driven team that thrives on providing outstanding service.&#9679; Contribute to a growing industry leader with a strong reputation for quality and innovation.&#9679; Grow your career with training, support, and opportunities for progression.Key Responsibilities&#9679; Respond to customer inquiries, quotes, and orders across live chat, phone, and email, ensuring SLA compliance.&#9679; Provide tailored advice and recommendations to meet customer needs and exceed expectations.&#9679; Proactively upsell AA Labels&rsquo; products and services.&#9679; Build strong relationships with customers, ensuring every interaction is followed up in writing.&#9679; Drive sales growth through consultative approaches and quotation conversion.&#9679; Follow up on sample orders and quotations to maximize order conversions.&#9679; Support colleagues and ensure seamless team coverage during absences or peak times.&#9679; Manage and oversee customer complaints, returns, and artwork-related queries to ensure timely resolutions.&#9679; Track and monitor express orders to ensure customer satisfaction.What We&rsquo;re Looking For Knowledge&#9679; Strong mathematical understanding, including geometry and measurements.&#9679; Expertise in customer care and relationship management.&#9679; Consultative sales and quotation conversion techniques.(Knowledge of the label industry is a plus, but don&rsquo;t worry &ndash; we&rsquo;ll provide full training!)Skills&#9679; Exceptional verbal and written English communication.&#9679; Professional telephone presence and outstanding interpersonal skills.&#9679; Strong problem-solving abilities with a keen eye for detail.&#9679; Time management and multitasking in high-pressure situations.&#9679; IT proficiency, particularly in Microsoft Office (PowerPoint, Word, Outlook, Excel).Qualities&#9679; A positive &ldquo;can-do&rdquo; attitude and adaptability in dynamic environments.&#9679; Empathy and customer-focused problem-solving.&#9679; Ownership and accountability for seeing tasks through to completion.&#9679; Quick learner with the ability to apply technical knowledge effectively.Working Hours&#9679; 12:00 pm &ndash; 09:00 pm (Monday &ndash; Friday)&#9679; Adjusted for UK daylight saving hours.What&rsquo;s In It For You?&#9679; Potential to earn performance-related bonusesIf you&rsquo;re passionate about delivering exceptional customer experiences and are ready to take your career to the next level, we&rsquo;d love to hear from you!Apply now and become part of our journey to excellence.Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore Baghbanpura: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Customer Support: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Harbans Pura: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Customer Care in UK/USA Market: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Care Agent

Halcyon Medical Centre

The Customer Care Officer (Female) will serve as the first point of contact for students, clients, and prospective trainees of Halcyon Aesthetics Academy. The role requires a professional with prior exposure to Aesthetics, Dermatology, Cosmetic Procedures, or Medical Services, capable of confidently interacting with doctors, assisting in course enrollments, and converting leads into successful admissions or service sales.The ideal candidate must be customer-centric, well-groomed, articulate, and able to represent the Academy in a highly professional and welcoming manner.Key Responsibilities1. Client &amp; Student Handling<ul><li>Serve as the front-line representative for walk-in clients, students, and inquiries.</li><li>Provide accurate information regarding courses, certifications, training programs, and workshop schedules.</li><li>Assist trainees in registration, enrollment, and documentation requirements.</li></ul>2. Lead Management &amp; Sales Conversion<ul><li>Receive, track, and manage all online and walk-in leads.</li><li>Follow up with prospects through calls, WhatsApp, and email to ensure timely conversion.</li><li>Maintain CRM records and achieve monthly lead-to-sale conversion targets.</li><li>Provide timely reports on inquiries, conversions, and follow-ups.</li></ul>3. Coordination with Doctors &amp; Faculty<ul><li>Coordinate with dermatologists, aesthetic trainers, and medical faculty for class schedules, appointments, and student sessions.</li><li>Manage training calendars, faculty availability, and student consultation requests.</li><li>Support doctors during training days by managing client flow and queues.</li></ul>4. Customer Experience Excellence<ul><li>Ensure a premium, aesthetically pleasing experience aligned with the Halcyon Aesthetics Academy brand.</li><li>Resolve student/client concerns promptly and escalate issues when required.</li><li>Maintain front desk discipline, grooming standards, and a positive attitude at all times.</li></ul>5. Administrative Support<ul><li>Maintain student files, fee receipts, and course documentation.</li><li>Assist in organizing workshops, seminars, live demonstrations, and certification events.</li><li>Coordinate with marketing for promotional campaigns, social media content, and student testimonials.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree (preferably in business, communication, or medical sciences).</li><li>Minimum 1&ndash;2 years of experience in customer service within Aesthetics, Dermatology, Medical Clinics, or Cosmetic Industry.</li><li>Strong communication and interpersonal skills.</li><li>Confident in dealing with doctors, trainers, and high-profile clients.</li><li>Proven ability to convert leads into enrollments or sales.</li><li>Proficient in MS Office, CRM tools, and professional correspondence.</li><li>Presentable, well-groomed, and fluent in English &amp; Urdu.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Care Officer (Female)

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
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 Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
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 Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
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 Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with all necessary parties to resolve them.
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 Liaises with line manager, Flight Operations, MCC and all necessary parties to manage AOG, emergencies, technical delays, disruption, diversions and service recovery.
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 Establishes effective relationships with local authorities, GHAs, Suppliers and Vendors to ensure the station&rsquo;s operational efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
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 Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
 
 
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 Key Result Responsibilities - Continued
 
 
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 Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
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 Monitors the Ground Handling Agents, Ground Security Agents, Vendors and other Suppliers Service Level Agreements. This includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA
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 Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
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 Supports QA/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
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 Participates in local Safety or Security exercises (table-top, mock incidents etc.) where applicable; ensures Safety Incidents (including DG incidents) are reported to headquarters and local authorities.
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 Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
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 Provides Management with timely, comprehensive reporting on station&rsquo;s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
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 Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
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 Performs any other duties or additional responsibilities as advised by the Line Manager.
 
 
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 Qualifications (Academic, Training, Languages)
 
 
 
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 Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university, alternately a diploma in a related field combined with necessary experience.
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 Basic Airport safety and security procedures and regulations trainings are a must.
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 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
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 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
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 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS)
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 Proficient in Microsoft Office suite, Internet, Web Search.
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 Very good written and verbal communication skills, Technical reports writing, presentations, etc.
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 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
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 </ul>
 
 Work Experience
 
 
 
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 6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
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 Must have a minimum of 3 years of experience as &ldquo;Airport/Station Manager&rdquo; leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
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 Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc. Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
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 Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly. Experienced in monitoring contracts and service level agreements (SLAs).
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 Capable of implementing policies, procedures, and manuals in line with standards and regulations. Relative commercial background and understanding of P&amp;L accounting. Product knowledge, high capability of understanding market needs and trends.
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 Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
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 Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation. Composed, self-confident and focused, committed to efficiency and successful safe results.
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 Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. Possesses effective persuasive, negotiation, problem solving and decision making skills. Dynamic with exceptional work habits; high accuracy and attention to both results and details.
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 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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 </ul>
</div>

Customer Services Manager - Lahore

Tibbi Pvt LTD

Job Description:About UsAesthetics Lab by Tibbi is a leading name in the aesthetics and wellness industry, committed to delivering premium quality skincare and cosmetic treatments in a professional and customer-centric environment. We are growing and seeking a dynamic, experienced, and proactive Branch Manager to lead one of our branches.Key Responsibilities &ndash; Branch ManagerAesthetics Lab by Tibbi1. Clinic Operations &amp; Service Flow<ul><li>Ensure smooth day-to-day operations of the aesthetic clinic</li><li>Oversee front desk, appointment flow, cleanliness, and patient experience</li><li>Ensure treatment rooms, machines, and supplies are well-maintained and ready</li></ul>2. Team Leadership &amp; Performance<ul><li>Lead and supervise the team including aestheticians, doctors, and front desk staff</li><li>Set performance goals and conduct regular evaluations</li><li>Support staff with training, development, and motivation</li></ul>3. Client Experience &amp; Satisfaction<ul><li>Maintain a high standard of client care, from consultation to post-treatment</li><li>Handle client concerns or complaints professionally and empathetically</li><li>Ensure all team members follow hospitality and care protocols</li></ul>4. Sales Growth &amp; Target Achievement<ul><li>Monitor and achieve monthly sales targets for treatments and skincare products</li><li>Guide team on upselling and cross-selling based on client needs</li><li>Implement campaigns and offers to drive business</li></ul>5. Compliance &amp; Protocol Management<ul><li>Ensure adherence to clinical hygiene, health &amp; safety standards</li><li>Monitor compliance with company SOPs, policies, and documentation</li><li>Assist in internal audits and quality checks as per company protocols</li></ul>6. Coordination &amp; Scheduling<ul><li>Manage staff schedules, shift rotations, and leave planning</li><li>Coordinate with HR, Marketing, and Inventory for smooth operations</li><li>Ensure client appointments are well-organized and clinic is adequately staffed</li></ul>Requirements<ul><li>Proven experience (2+ years) in a supervisory or managerial role, preferably in the beauty/aesthetic/healthcare sector</li><li>Strong leadership, decision-making, and interpersonal skills</li><li>Customer-focused mindset with the ability to multitask</li><li>Bachelor's degree in Business Administration or related field (preferred)</li><li>Proficiency in MS Office and familiarity with POS systems</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>when you will be available for the interview ?</li><li>what is your Current/Last salary ?</li><li>what is your Expected salary?</li></ul>Experience:<ul><li>Branch Manager: 1 year (Preferred)</li></ul>Work Location: In person

BRANCH MANAGER (DHA - 3)

H ONE SALON

We are looking for a high-calibre Manager to lead our premium salon and oversee a team of 30+ professionals.Requirements<ul><li>Educated, well-groomed, and confident women.</li><li>Excellent English communication skills.</li><li>Pleasing personality, honest &amp; upright.</li><li>5+ years of experience in a similar managerial role.</li><li>Age 25&ndash;35 preferred.</li><li>Ability to handle high-value clientele with grace and professionalism.</li><li>Strong leadership &amp; customer-care skills.</li></ul>Responsibilities<ul><li>Oversee day-to-day operations of the salon</li><li>Lead, supervise, and discipline a team of 30 staff members</li><li>Ensure client comfort and assign them to the right service professionals.</li><li>Manage Point of Sale (POS) &amp; salon account handling</li><li>Maintain salon environment, hygiene, and professional standards</li><li>Ensure exceptional client satisfaction for all salon services</li><li>Maintain smooth workflow &amp; customer experience from entry to exit</li></ul>Apply NowIf you meet these requirements and want to grow with a premium salon brand, send your CV or message us directly on 0312-4032853Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Opportunity for Managerial Position (Ladies Only)

Explore 1306+ Customer care manager in Lahore this December. Find roles across top companies and apply now to boost your career.