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customer care outstations officer

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Customer Care Outstations Officer
</div></div><div><div>Ref #
</div><div>229125
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 10-Dec-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
The Customer Care Outstations Officer is part of the Customer Care team within the Customer Care unit with the responsibility of managing customer feedback. The main duty of the position is to ensure that feedback received from passengers is managed to the highest standards through the entire cycle from analyzing the feedback request, leading the investigation process through to finalizing the resolution and necessary response and to submit compensation proposals for approval. The Customer Care Outstations Officer plays an important role in the continuous improvement initiatives for the company by highlighting recurring caused of service failures and participates in ongoing forums to optimize the Customer Experience Journey.</p><p><b>
Key Accountabilities include:</b></p><ul><li>
Responsible for processing and responding to customer feedback via various communication channels.</li><li>
Liaises with functional departments at Head Office and Outstations to gather information and carry our background investigations with regards to customer feedbacks and complaints.</li><li>
Formulate and submit approval and final responses to customers using templates as well as entirely unique case responses.</li><li>
Applies knowledge and understanding of mandated aviation industry regulations and legal requirements in the complaints management resolution process.</li><li>
Required to work to an SLA with qualitative and quantitative KPIs for customer feedback case management.</li><li>
Proactively identify to management trends of customer complaints and root causes.</li><li>
Provide subject-matter expertise to other departments with regards to customer feedback management.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><ul><li>
Minimum of High school qualification is essential.</li><li>
4+ years of job-related experience.</li><li>
Experience in airline/travel industry.</li><li>
Experience with GDS systems.</li><li>
Fluent in Spanish, Portuguese and English.</li><li>
Frontline customer service experience in an airline or hospitality industry.</li><li>
Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229125</div></div></div></div></div></div></div></div>

Customer Care Outstations Officer

People Dynamics

<p><b>1. JOB PURPOSE:</b></p><p>This role will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through acceptance and management of bookings. Identify the needs and improve customer service performance for the local station.</p><p><b>2. ACCOUNTABILITIES:</b></p><p><b>Operational</b></p><ul><li>Ensure full compliance at all times with safety and security regulations and procedures as per host state and company requirements.</li><li>Maintain close coordination between departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.</li><li>Identify needs and improve cargo sales and operational performance for local station.</li><li>Distribute official notifications to concerned parties, both internal and external.</li><li>Create awareness of Cargo products and services among existing and potential customers, as well as internal stakeholders.</li><li>Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>Customer Service</b></p><ul><li>Coordinate service recovery measures and implement corrective actions, when required, ensuring appropriate communication to relevant stakeholders.</li><li>Record updates on backlog/critical situations to avoid complaints from customers.</li><li>Coordinate between cargo handling teams and outstations on shipments requiring special handling/attention to ensure smooth movement of cargo, when required.</li><li>Provide booking list to Ground Handling Agent (GHA) within the agreed time frame, to effect on-time departure of flights.</li><li>Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.</li><li>Attend to all customer queries with regard to cargo shipments.</li><li>Assist in facilitating coordination between IATA / CASS and cargo offices within the station / region to ensure efficiency in billing and settlement processes.</li><li>Assist station in-charge in handling CAMS violation/Finance reconciliation queries and shipment verification.</li></ul><p><b>Reservations</b></p><ul><li>Accept bookings for cargo sales and ensure they are properly fed into the cargo IT system according to airline instructions as per Cargo Services Manual (CSM).</li><li>Liaise between sales team members and Revenue Management to ensure each reservation is properly allocated per flight.</li><li>Make booking with other airlines/trucking companies and make use of SPA contracts to ensure satisfactory service to offline destinations, whenever required.</li></ul><p><b>Sales</b></p><ul><li>Interact via telephone with freight forwarders, direct shippers and/or consignees, typical telesales functions, assist customer queries, rate quotations, optimizing the commercial functions related to export booking/forwarding/delivery while setting a high standard of service.</li><li>Flight planning with maximum utilization of the flight capacity, control and operation export &amp; import.</li><li>Generate services reports including preparation system accounting updates on every flight departure.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 4 months</p><p>Work Location: In person</p>

Cargo Operations/ Logistics Officer (French Speaker)

Apex Health

<div>
 <p>
  Seeking for a highly motivated Senior Pediatrics Consultant for Apex Health Qatar.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Arabic Speaker.
  </li>
  <li>
   American Board of Pediatrician. Australian or Canadian are also welcome.
  </li>
  <li>
   5 Years Experience.
  </li>
  <li>
   Leadership skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
  The Senior Pediatrics Consultant will lead our pediatrics department, providing expert medical care, consultation, and leadership in pediatric medicine. Reporting directly to the Chief Medical Officer (CMO), this position offers an opportunity to contribute to clinical excellence, education, and research in pediatric healthcare.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Some responsibilities:
  </strong>
 </p>
 <ol>
  <li>
   Provide specialized medical care and consultation to pediatric patients, including infants, children, and adolescents.
  </li>
  <li>
   Diagnose and manage a wide range of pediatric conditions, acute illnesses, chronic diseases, and developmental issues.
  </li>
  <li>
   Perform and supervise pediatric procedures, vaccinations, and preventive care measures.
  </li>
  <li>
   Lead and mentor a team of pediatricians, residents, fellows, nurses, and support staff within the pediatrics department.
  </li>
  <li>
   Provide guidance on clinical management, treatment protocols, and pediatric care pathways.
  </li>
  <li>
   Foster a culture of clinical excellence, patient safety, and continuous professional development among pediatric staff.
  </li>
  <li>
   Implement quality assurance programs and initiatives to enhance clinical outcomes, patient safety, and family centered care in pediatric.
  </li>
  <li>
   Contribute to pediatric research studies, publications, and presentations at national and international conferences.
  </li>
  <li>
   Stay updated with advancements in pediatric medicine, treatments, and healthcare practices, and contribute to the development of evidence-based guidelines.
  </li>
  <li>
   Collaborate effectively with other specialty departments, including neonatology, pediatric surgery, neurology, and oncology, to provide comprehensive care for pediatric patients.
  </li>
 </ol>
 <p>
 </p>
</div>


Senior Pediatrics Consultant

Hyatt

<div><div><p>Summary</p><div><p>
At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.</p><p>
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.</p></div></div><div><p><br>
Qualifications</p><div><div>
Qualifications<br>
<ul><li>Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li></ul></div><ul><li>Minimum 2 years work experience as Guest Service Officer in hotel operations.</li><li>Good customer service, communications and interpersonal skills are necessary.</li><li>Schedule flexibility is necessary and ability to multi-task.</li></ul></div></div></div>

GUEST SERVICES OFFICER - RESERVATIONS

Economic Group

<p>We are looking for <b>Leasing officer/Agent</b></p><p>Skills and qualifications</p><ul><li>In-depth understanding of the real estate industry, including laws, policies and best practices</li><li>Advanced sales and marketing skills</li><li>Personable, professional outgoing</li><li>Good organization, project management and time management abilities</li><li>Great customer service skills</li><li>Efficient problem-solving and decision-making skills</li><li>Effective communication skills, including verbal and written communication</li><li>Multitasking and time management skills</li><li>Collaboration and teamwork abilities</li><li>Multilingual skills to communicate more effectively in diverse areas</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Leasing agent: 4 years (Preferred)</li></ul>

Leasing officer

ALAKHARIA TRADING AND CONTRACTING WLL

<p><b>Job Overview:</b></p><p>We are seeking a highly motivated and dynamic Sales Officer to join our team at Bin Arbaid Industrial Services, a leading provider of manpower services. The ideal candidate will be responsible for driving sales, building client relationships, and promoting our range of FM services to new and existing clients. This is an excellent opportunity for a proactive individual with a passion for sales and customer service.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sales &amp; Business Development</b>: Actively identify and prospect new clients, including businesses and individuals, to sell security services such as manned guarding, surveillance, alarm systems, and consultancy.</li><li><b>Client Relationship Management</b>: Build and maintain strong, long-lasting relationships with clients. Understand their security needs and provide tailored solutions.</li><li><b>Market Research &amp; Analysis</b>: Monitor market trends and competitors to identify new opportunities and improve sales strategies.</li><li><b>Sales Presentations &amp; Negotiations</b>: Deliver compelling sales presentations, product demonstrations, and negotiate contracts effectively to close deals.</li><li><b>Sales Targets &amp; Reporting</b>: Meet or exceed monthly and annual sales targets. Provide regular reports on sales activities, pipeline, and progress toward goals.</li><li><b>Customer Service</b>: Address client queries, resolve issues, and ensure the highest level of customer satisfaction.</li><li><b>Collaboration</b>: Work closely with the operations and service delivery teams to ensure smooth onboarding of new clients and continued service excellence.</li><li><b>Brand Promotion</b>: Represent the company at industry events, conferences, and other networking opportunities to promote the company&rsquo;s services and expand market reach.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education</b>: Bachelor&rsquo;s degree in Business, Marketing, or a related field .</li><li><b>Experience</b>: 2-3 years of sales experience, preferably in the security, facilities management, or related industry.</li></ul><p><b>Skills:</b></p><ul><li>Strong communication and interpersonal skills.</li><li>Excellent negotiation and closing skills.</li><li>Ability to build and maintain relationships with clients.</li><li>Self-motivated and goal-oriented.</li><li>Ability to work independently and as part of a team.</li><li><b>Knowledge</b>: Familiarity with security services and industry trends is a plus.</li><li><b>Technical Skills</b>: Proficient in Microsoft Office Suite and CRM software.</li></ul><p><b>Key Attributes:</b></p><ul><li>Results-driven with a strong sales focus.</li><li>High level of professionalism and integrity.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to handle objections and rejections effectively.</li></ul><p><b>Applicants must be currently based in Qatar with an NOC (No Objection Certificate) and be available to join immediately.</b></p><p>Job Types: Full-time, Permanent</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Sales Officer in FM/Industrial Services field: 5 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Arabic (Required)</li></ul><p>License/Certification:</p><ul><li>Qatar Driving License (Required)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul>

Sales Officer / Executive - ( Manpower Services Exp )

AFG College with UoA

<p>Job Responsibility</p><p>The following section outlines a more detailed, but not exhaustive, description of the duties pertinent to this post.</p><p><b>Key responsibilities and capabilities: </b></p><p>&middot; Receive and receipt school tuition/fee payments; and to accurately report this information to the school Accounts Officer.</p><p>&middot; Disbursement of petty cash as instructed by school Accounts Officer.</p><p>&middot; Reconcile and balance petty cash.</p><p>&middot; Prepare banking deposits as requested.</p><p>&middot; Prepare Bank, Cash and Supplier reconciliation.</p><p>&middot; Keep and maintain all records of fees, records pertaining to other school income and financial transactions.</p><p>&middot; Assist the school Accountant and Assistant Accountant in day-to-day accounting procedures.</p><p>&middot; Provide administrative support to Head of Accounts and Finance Manager</p><p>&middot; Review all invoices for appropriate documentation and approval prior to payment</p><p>&middot; Working with spreadsheets, sales, general ledgers and journals.</p><p>&middot; Preparing Invoices/Payment Letters to parents &amp; also raising the Invoices in The Accounting System.</p><p>&middot; Managing Daily Cash /Cheque Transactions (Also Deposits) , Raising Payment Receipts ,</p><p>&middot; Making Cash Collection Reports.</p><p>&middot; Controlling Customer credit and chasing debt.</p><p>&middot; Reconciling finance accounts (Bank Accounts Etc.)</p><p><b>Person Specification :</b></p><p>&middot; Sound Accounting knowledge</p><p>&middot; Excellent administrative and organisational skills</p><p>&middot; Professional telephone manner combined with a high level of spoken and written English</p><p>&middot; A keen eye for detail and a methodical and diligent approach to ensure</p><p>&middot; Quality and accurate results to any given task</p><p>&middot; Great customer service orientation</p><p>&middot; Computer literate including use of Microsoft Office, in particular Excel</p><p>&middot; Able to adapt quickly to change</p><p>&middot; Effective communicator</p><p>&middot; Professional appearance</p><p>&middot; Commit customer first principles i.e. goes the extra mile and follows-up &amp; follows through</p><p>&middot; Takes accountability and looks for a solution Respond</p><p>&middot; Addresses issues positively</p><p>&middot; Is an active listener</p><p>&middot; Is respectful and values staff</p><p><b>Standards and Quality Assurance:</b></p><p>&middot; Support the aims and ethos of Doha Academy</p><p>&middot; Follow Doha Academy&rsquo;s policies and procedures.</p><p>&middot; Set a good example in terms of dress, punctuality and attendance.</p><p>&middot; Attend and participate in open evenings and report on pupil progress.</p><p>&middot; Uphold the school's behaviour code and uniform regulations.</p><p>&middot; Participate and contribute to staff training.</p><p>&middot; Attend team and staff meetings.</p><p>&middot; Positively embrace professional development and research</p><p>&middot; Ability to reflect on and improve performance</p><p><b>Additional Duties :</b></p><p>&middot; Be a role model in all your actions and behaviour.</p><p>&middot; To undertake professional development and research as agreed.</p><p>&middot; To be aware of and comply with policies and procedures relating to Child Protection and safeguarding, Health and Safety, and report all concerns to the Department Head.</p><p>&middot; To take part in activities such as Open Evenings, Parents&rsquo; Evenings, Sports&rsquo; days, etc.</p><p>Job Type: Full-time</p>

Cashier

Explore 1184+ Customer care outstations officer in Doha Qatar this December. Find roles across top companies and apply now to boost your career.