customer service representative Jobs in Dubai

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customer experience agent associate

A.P. Moller - Maersk

<div>
 The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
 <br/>
 <br/>
 <ul>
  <li>
   Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
  </li>
  <li>
   Understanding of external factors impacting Customer&rsquo;s supply Chain &amp; understand their sense of urgency, service needs, drivers and desires.
  </li>
  <li>
   Ability to align with customer expectations upfront &amp; to be able to respond with suggested solutions
  </li>
  <li>
   Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
  </li>
  <li>
   Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
  </li>
  <li>
   Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers &amp; with focus on providing solutions.
  </li>
  <li>
   Liaising and preparing transport plan with suppliers
   <br/>
   <br/>
  </li>
 </ul>
 Accountable for :
 <br/>
 <br/>
 <ul>
  <li>
   Day to day customer Relationship
  </li>
  <li>
   Daily operational execution
  </li>
  <li>
   Daily EDI updates
  </li>
  <li>
   SO/PO &amp; file creation in operationel systems
  </li>
  <li>
   Value to Maersk (efficiency, automation and standardisation)
  </li>
  <li>
   Protecting CSI for third party (non-Maersk) suppliers and partners.
  </li>
  <li>
   Ensure execution and reporting as per compliance requirements
   <br/>
   <br/>
  </li>
 </ul>
 Critical Competencies
 <br/>
 <br/>
 <ul>
  <li>
   Excellent stakeholder management and communication skills
  </li>
  <li>
   Very organized, proactive and dynamic
  </li>
  <li>
   Prioritization capabilities
  </li>
  <li>
   Understanding of the local regulations
  </li>
  <li>
   Strong execution mindset
  </li>
  <li>
   Solution oriented
  </li>
  <li>
   Analytical
  </li>
  <li>
   Team player
  </li>
  <li>
   Customer oriented
  </li>
  <li>
   Cost conscious and optimization
  </li>
  <li>
   Continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This role is only for UAE Nationals with a family book
  <br/>
  <br/>
 </strong>
 We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.
 <br/>
 <br/>
 Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
 <br/>
 <br/>
 We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
</div>


Customer Experience Agent/Associate

MAERSK

<div>The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
<p></p><div>&bull; Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
</div><div>&bull; Understanding of external factors impacting Customer&rsquo;s supply Chain &amp; understand their sense of urgency, service needs, drivers and desires.
</div><div>&bull; Ability to align with customer expectations upfront &amp; to be able to respond with suggested solutions
</div><div>&bull; Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
</div><div>&bull; Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives.
</div><div>&bull; Onboard customers and build strong and collaborative relationships, with willingness to go the extra mile towards the customers &amp; with focus on providing solutions.
</div><div>&bull; Liaising and preparing transport plan with suppliers
<br>
<br>
Accountable for :
<div>&bull; Day to day customer Relationship
</div><div>&bull; Daily operational execution
</div><div>&bull; Daily EDI updates
</div><div>&bull; SO/PO &amp; file creation in operationel systems
</div><div>&bull; Value to Maersk (efficiency, automation and standardisation)
</div><div>&bull; Protecting CSI for third party (non-Maersk) suppliers and partners.
</div><div>&bull; Ensure execution and reporting as per compliance requirements
</div><br>
Critical Competencies
<div>&bull; Excellent stakeholder management and communication skills
</div><div>&bull; Very organized, proactive and dynamic
</div><div>&bull; Prioritization capabilities
</div><div>&bull; Understanding of the local regulations
</div><div>&bull; Strong execution mindset
</div><div>&bull; Solution oriented
</div><div>&bull; Analytical
</div><div>&bull; Team player
</div><div>&bull; Customer oriented
</div><div>&bull; Cost conscious and optimization
</div><div>&bull; Continuous improvement
</div><br>
<b>This role is only for UAE Nationals with a family book
</b><br>
We're committed to embracing the rich geographical diversity present in the communities where we operate, including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment, we're actively supporting Emiratization initiatives set forth by the UAE government, ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position, we are currently prioritizing candidates that hold a UAE Family book.<br>
<br>
</div><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

XenonStack Moments

<div>
 <strong>
  About Xenonstack
  <br/>
  <br/>
 </strong>
 XenonStack is the fastest-growing data and AI foundry for agentic systems, enabling people and organizations to gain real-time and intelligent business insights.
 <br/>
 <br/>
 <ul>
  <li>
   Agentic Systems for AI Agents: akira.ai
  </li>
  <li>
   Vision AI Platform: xenonstack.ai
  </li>
  <li>
   Inference AI Infrastructure for Agentic Systems: nexastack.ai
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  THE OPPORTUNITY
  <br/>
  <br/>
 </strong>
 We are seeking a
 <strong>
  Solution Architect &ndash; Agentic Systems
 </strong>
 to design and deliver
 <strong>
  end-to-end AI agent solutions
 </strong>
 tailored to enterprise customer needs.
 <br/>
 <br/>
 This role blends
 <strong>
  technical architecture, solution design, and customer collaboration
 </strong>
 &mdash; ensuring deployments of multi-agent systems, RAG pipelines, and AI orchestration frameworks are secure, scalable, and business-aligned.
 <br/>
 <br/>
 If you thrive on bridging
 <strong>
  business objectives
 </strong>
 with
 <strong>
  deep technical design
 </strong>
 , and you want to define the blueprint for enterprise AI adoption, this role is for you.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Solution Design &amp; Architecture
  </li>
  <ul>
   <li>
    Translate customer requirements into scalable, compliant AI agent architectures.
   </li>
   <li>
    Design workflows using multi-agent orchestration, A2A messaging, and tool chaining.
   </li>
   <li>
    Define context and memory strategies for long-running AI processes.
   </li>
  </ul>
  <li>
   Integration Leadership
  </li>
  <ul>
   <li>
    Architect API, RAG, and data pipeline integrations with enterprise systems (ERP, CRM, SOC tools).
   </li>
   <li>
    Ensure interoperability between AI agents, vector DBs, and knowledge graphs.
   </li>
  </ul>
  <li>
   Performance &amp; Scalability
  </li>
  <ul>
   <li>
    Optimize latency, token usage, and model selection for cost-effective deployments.
   </li>
   <li>
    Design for high availability and fault tolerance in production.
   </li>
  </ul>
  <li>
   Security &amp; Compliance
  </li>
  <ul>
   <li>
    Embed governance, auditability, and data privacy controls in all solutions.
   </li>
   <li>
    Ensure adherence to industry regulations (GDPR, PCI-DSS, HIPAA as applicable).
   </li>
  </ul>
  <li>
   Customer Engagement
  </li>
  <ul>
   <li>
    Act as a trusted advisor for client technical teams.
   </li>
   <li>
    Conduct workshops, POCs, and design reviews to validate architectural choices.
   </li>
  </ul>
  <li>
   Collaboration &amp; Delivery Support
  </li>
  <ul>
   <li>
    Work closely with Forward Deployed Engineers, AI Interaction Engineers, and Agent Architects to ensure smooth delivery.
   </li>
   <li>
    Provide architectural oversight during implementation phases.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Must-Have
  <br/>
  <br/>
 </strong>
 <strong>
  SKILLS &amp; QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   8+ years in solution architecture, enterprise software, or AI/ML engineering.
  </li>
  <li>
   Strong understanding of LLM architectures, embeddings, and agent orchestration frameworks (LangChain, LangGraph, AgentBridge).
  </li>
  <li>
   Proven experience designing RAG pipelines, hybrid retrieval systems, and knowledge graph integrations.
  </li>
  <li>
   Proficiency in Python and experience with API design/integration.
  </li>
  <li>
   Cloud-native architecture skills (AWS, GCP, Azure, Kubernetes).
  </li>
  <li>
   Strong communication skills for both technical and executive audiences.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Good-to-Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in BFSI, GRC, SOC, or FinOps.
  </li>
  <li>
   Familiarity with AI observability tools (Prometheus, OpenTelemetry, TruLens, Ragas).
  </li>
  <li>
   Exposure to reinforcement learning (RLHF, RLAIF) for agent optimization.
  </li>
  <li>
   Background in AI governance frameworks and Responsible AI practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Career Growth &amp; Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Continuous Learning &amp; Growth
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certifications in AI architecture, orchestration frameworks, and enterprise integration.
  </li>
  <li>
   Opportunities to lead strategic, cross-industry AI transformation projects.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Recognition &amp; Rewards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Incentives for high-impact solution design and customer success.
  </li>
  <li>
   Path to Principal Architect or Enterprise AI Architect roles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Benefits &amp; Well-Being
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive medical insurance and project-based allowances.
  </li>
  <li>
   Cab facilities for women employees and special project perks.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  XENONSTACK CULTURE &ndash; JOIN US &amp; MAKE AN IMPACT!
  <br/>
  <br/>
 </strong>
 We foster a culture of cultivation with bold, human-centric leadership principles. We value
 <strong>
  deep work
 </strong>
 ,
 <strong>
  experimentation
 </strong>
 , and
 <strong>
  ownership
 </strong>
 in every initiative, and we are on a mission to reshape how enterprises adopt AI + Human Intelligence systems.
 <br/>
 <br/>
 <strong>
  Product Values
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Obsessed with Adoption &ndash; Making AI accessible and enterprise-ready.
  </li>
  <li>
   Obsessed with Simplicity &ndash; Turning complexity into seamless, intuitive AI experiences.
   <br/>
   <br/>
  </li>
 </ul>
 Be a part of our vision to accelerate the world&rsquo;s transition to
 <strong>
  AI + Human Intelligence
 </strong>
 .
</div>


Solution Architect – Agentic Systems

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

<div><p>Reservations Agent at Waldorf Astoria Dubai International Financial Centre</p><p>
A Reservations Agent at Waldorf Astoria Dubai International Financial Centre will serve as the main contact for room reservations and for incoming phone calls at the hotel.</p><p><b>
What will I be doing?</b></p><p>
As a Reservations Agent at Waldorf Astoria Dubai International Financial Centre, you will serve as the first line of inquiry for room reservations and incoming guest calls within the hotel. A Reservations Agent is responsible for offering guest Forbes standards service, options and other solutions to meet Guest's needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><p>
</p><ul><li>Answer internal and external phone calls and ensure positive outcome for all guest queries and room reservation requests in a timely and efficient manner.</li><li>
Complete room reservations while using the OnQ property management system.</li><li>
Accept and deliver messages promptly and correctly for both Guests and management.</li><li>
Ensure wake-up calls are scheduled and taken place at the correct time.</li><li>
Respond positively to sales inquiries to develop future sales leads.</li><li>
Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation.</li><li>
Demonstrate knowledge of the hotel facilities and on-going promotions and use up-selling techniques to promote these offerings when appropriate.</li><li>
Handle emergency calls immediately and relay comprehensive and accurate information.</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards.</li></ul><p><b>
What are we looking for?</b></p><p>
A Reservations Agent serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should posses the following skills and characteristics:</p><ul><li>
Previous experience working as a Reservations Agent in a Luxury Hotel.</li><li>
A passion for delivering great customer service.</li><li>
A highly professional telephone manner and excellent communication skills.</li><li>
Outstanding administration and organizational skills.</li><li>
Very good computer proficiency.</li></ul><p>
</p><p>It would be advantageous in this position for you to demonstrate the following capabilities:</p><ul><li>
Arabic speaking skills.</li><li>
OnQ experience.</li><li><p>
Forbes 5 stars standards knowledge</p><p>
</p><p></p><p><b>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?</b></p><p>
</p><p></p><p>Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p></li></ul></div>

Reservations Agent at Waldorf Astoria Dubai International Financial Centre

IIQAF

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<p>We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.</p>
<p>As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively.</p>
<h3 class="jobSectionHeader"><b>Responsibilities:</b></h3>
<ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>
Provide information about products and services, and assist customers with their needs</li><li>
Resolve customer complaints and escalate issues as needed</li><li>
Update customer records accurately in the database</li><li>
Follow communication scripts and guidelines when handling different topics</li><li>
Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>
Collaborate with team members to improve overall customer service</li><li>
Adhere to company policies and procedures at all times</li></ul>
<h3 class="jobSectionHeader"><b>Requirements:</b></h3>
<ul><li>Excellent verbal and written communication skills</li><li>
Strong problem-solving abilities and customer service orientation</li><li>
Ability to work in a fast-paced environment and handle high call volumes</li><li>
Good knowledge of customer relationship management (CRM) systems</li><li>
Attention to detail and accuracy in data entry</li><li>
Ability to remain calm and professional under pressure</li><li>
Flexibility to work in shifts, including evenings and weekends</li><li>
Previous experience in a call center or customer service role is a plus</li></ul>
<h3 class="jobSectionHeader"><b>Benefits:</b></h3>
<ul><li>Accommodation</li><li>
Transportation</li><li>
Health insurance</li></ul></div>

Call Center Agent

Explore 9996+ Customer experience agent associate in Dubai this October. Find roles across top companies and apply now to boost your career.

9996 customer experience agent associate jobs IN Dubai

Customer Experience Agent/Associate

Customer Experience Agent/Associate

Customer Experience Agent/Associate

Solution Architect – Agentic Systems

Reservations Agent

Reservations Agent at Waldorf Astoria Dubai International Financial Centre

Call Center Agent