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customer experience consultation pre sales supervisor

e& CX Solutions Egypt

<div>
 
 
 
 Role Objective
 
 
 
 
 The Consultation &amp; Pre-Sales Supervisor will play a key role in supporting new business growth by reviewing RFPs (Requests for Proposals), developing tailored solutions, and carrying out consultation activities with prospective clients. The role ensures that e&amp; CX Solutions positions itself competitively in the BPO market by aligning client requirements with innovative service offerings, operational capabilities, and CX excellence frameworks.
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Review, analyze, and respond to new business RFPs, ensuring alignment with client requirements and internal capabilities.
 </li>
 <li>
 Support in preparing pre-sales proposals, presentations, and solution documents tailored to client needs.
 </li>
 <li>
 Conduct consultation sessions with clients to understand challenges, objectives, and expectations.
 </li>
 <li>
 Collaborate with operations, WFM, quality, and technology teams to design cost-effective and scalable solutions.
 </li>
 <li>
 Provide insights on market trends and competitive positioning to strengthen solution design.
 </li>
 <li>
 Support commercial teams in client negotiations by presenting operational and CX expertise.
 </li>
 <li>
 Ensure proposals highlight value-added elements such as digital, AI, and CX-driven transformation.
 </li>
 <li>
 Maintain a knowledge base of best practices, benchmarks, and case studies to support pre-sales activities.
 </li>
 </ul>
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Communications, or related field.
 </li>
 <li>
 3-5 years of experience in pre-sales, solution design, or business consulting within the BPO/contact center industry.
 </li>
 <li>
 Strong understanding of RFP processes, client engagement, and commercial frameworks.
 </li>
 <li>
 Knowledge of BPO operating models, CX performance metrics, and digital/AI-enabled solutions.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.
 </li>
 <li>
 Strong analytical ability to design solutions that balance cost, efficiency, and customer impact.
 </li>
 </ul>
 
 
 
 
 
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Customer-centric mindset with solution-oriented approach.
 </li>
 <li>
 Strong business acumen and commercial awareness.
 </li>
 <li>
 Analytical and detail-oriented in reviewing requirements and designing solutions.
 </li>
 <li>
 Ability to collaborate cross-functionally and influence stakeholders.
 </li>
 <li>
 Confident presenter and communicator with executive presence.
 </li>
 </ul>
 
 
</div>

Customer Experience Consultation & Pre-Sales Supervisor

Air Arabia

<div>
 
 Job Purpose
 
 
 
 Acts as the airline&rsquo;s ambassador; strives to achieve customers&rsquo; loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers&rsquo; experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Conduct
 
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends &ldquo;Briefing&rdquo; to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc.
 
 
 </li>
 </ul>
 
 Safety Measures
 
 
 
 <ul>
 <li>
 Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times.
 </li>
 <li>
 Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures).
 </li>
 <li>
 Administers first aid to passengers where necessary.
 </li>
 <li>
 Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft logbook as per the Airline and Civil Aviation Authority&rsquo;s adopted procedures.
 </li>
 <li>
 Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs.
 </li>
 <li>
 Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions.
 </li>
 <li>
 Contributes to maximizing on-board revenue and &ldquo;Charity Cloud&rdquo; program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets.
 </li>
 <li>
 Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 
 Crosschecking And Reports
 
 
 
 <ul>
 <li>
 Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment and other specified equipment prior to take off; provides report for any deficiencies to Cabin Supervisor and/or Captain as appropriate.
 </li>
 <li>
 Assists in ensuring the aircraft cabin is cleaned thoroughly at transit stations and that adequate re-catering and duty free products are provided before flying.
 </li>
 <li>
 Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning and/or maintenance staff.
 </li>
 <li>
 Carries out the post-flight briefing and assessment reports as per adopted policies and procedures: provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, closing and sealing of duty free containers.
 </li>
 <li>
 Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of &lsquo;Cabin Supervisor&rsquo; when designated as such by the Captain.
 </li>
 <li>
 Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops and by ensuring current license.
 </li>
 <li>
 Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus.
 </li>
 <li>
 Training in First Aid, Safety and Emergency Procedures are an added value.
 </li>
 <li>
 Fit to fly, has good general health, no serious medical conditions or chronic diseases.
 </li>
 <li>
 Presentable, friendly, demonstrates cheerful and positive attitude even under stress.
 </li>
 <li>
 Customer service oriented, capable of understanding and attending to customers&rsquo; needs and requests.
 </li>
 <li>
 Capable of handling difficult situations and angry customers without compromising corporate image.
 </li>
 <li>
 Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
 </li>
 <li>
 Proactive, self-motivated, demonstrates initiative and positive teamwork competency.
 </li>
 <li>
 Very good verbal and written communication skills.
 </li>
 <li>
 Excellent time management and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English Language. Other languages are an advantage based on the Airline requirements
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Fresh graduates are encouraged to apply for this role.
 </li>
 <li>
 Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value.
 </li>
 <li>
 Active cabin crew license is an advantage.
 </li>
 <li>
 Capable of working in shift pattern and for extended working hours.
 </li>
 <li>
 Shows high flexibility and adaptability to frequent changes and busy schedules.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.
 </li>
 </ul>
</div>

Cabin Crew - Cairo

WAJHA DEVELOPMENTS

<div>
 
 
 Company Description
 
 
 
 
 
 Wajha Developments is a leading real estate developer with over 35 years of expertise in engineering and contracting. Operating since 1991, the company builds refined communities in East Cairo, West Cairo, and Coastal destinations, known for their lasting value and unique identity. With a vision to create inspiring spaces, Wajha Developments is committed to excellence and innovation in real estate. The company prides itself on a strong foundation and a legacy of creating impactful spaces.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Sales Supervisor based in New Cairo. The Sales Supervisor will be responsible for leading a sales team, setting and achieving sales targets, and ensuring exceptional customer service. Daily tasks will include managing and training team members, analyzing sales metrics, creating performance reports, and developing strategies to enhance performance. The role also involves building strong relationships with clients to meet and exceed sales goals while upholding company values.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Team Management and Training skills to effectively lead and develop the sales team
 </li>
 <li>
 Excellent Customer Service and Communication skills for building relationships and ensuring client satisfaction
 </li>
 <li>
 Proven Analytical Skills to monitor sales data and develop performance optimization strategies
 </li>
 <li>
 Ability to provide strategic direction and establish a results-driven team environment
 </li>
 <li>
 Prior experience in sales or real estate is an advantage
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

sales Supervisor

ICPM

<div>
 
 
 Company description
 
 
 
 ICPM one of bin laden companies group in Egypt which products all materials for construction projects like aluminum, glass, wooden, precast, cements products, metal and steel, ready mix concrete.
 
 
 
 
 
 
 Job Purpose
 
 
 
 Responsible for generating sales, managing client accounts, and providing technical expertise in aluminum and glass fa&ccedil;ade systems. The Senior Sales Engineer ensures that customer requirements are fully met with optimized technical and commercial solutions, while achieving company sales targets and expanding market presence.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1- Sales &amp; Business Development
 
 
 <ul>
 <li>
 Identify and pursue new business opportunities in fa&ccedil;ade, curtain wall, cladding, and glazing projects.
 </li>
 <li>
 Build and maintain strong relationships with consultants, architects, contractors, and developers.
 </li>
 <li>
 Achieve assigned sales targets and contribute to revenue growth.
 </li>
 </ul>
 
 
 
 
 
 2- Technical Support &amp; Consultation
 
 
 <ul>
 <li>
 Understand project specifications and recommend appropriate aluminum and glass fa&ccedil;ade solutions.
 </li>
 <li>
 Provide technical presentations, product samples, and design proposals.
 </li>
 <li>
 Coordinate with engineering and design teams for customized solutions.
 </li>
 </ul>
 
 
 
 
 
 3- Project &amp; Account Management
 
 
 <ul>
 <li>
 Prepare and negotiate quotations, tenders, and contracts.
 </li>
 <li>
 Manage key accounts and ensure long-term client satisfaction.
 </li>
 </ul>
 
 
 
 
 
 4- Market &amp; Strategy Development
 
 
 <ul>
 <li>
 Monitor market trends, competitor offerings, and pricing strategies.
 </li>
 <li>
 Provide input on product development and market expansion.
 </li>
 <li>
 Support marketing initiatives such as exhibitions, seminars, and presentations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Civil Engineering, Architecture, or related field with minimum general grade good&gt;
 </li>
 <li>
 5&ndash;8 years of experience in sales of aluminum &amp; glass fa&ccedil;ades, curtain walls, cladding, or construction-related systems.
 </li>
 <li>
 Strong technical knowledge of fa&ccedil;ade systems, glazing, aluminum profiles, and installation methods.
 </li>
 <li>
 Excellent communication, negotiation, and presentation skills.
 </li>
 <li>
 Proven track record of managing large-scale fa&ccedil;ade projects.
 </li>
 <li>
 Proficiency in MS Office; knowledge of AutoCAD or fa&ccedil;ade design software is an advantage.
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Sales and negotiation expertise
 </li>
 <li>
 Deep technical knowledge of fa&ccedil;ade and glazing systems
 </li>
 <li>
 Project management and coordination skills
 </li>
 <li>
 Strong client relationship management
 </li>
 <li>
 Market awareness and business acumen
 </li>
 </ul>
</div>

Aluminum and glass façade senior sales engineer

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 The
 
 Sales Supervisor in Cairo
 
 is responsible for managing sales and distribution operations through distributors to all sales channels. This role focuses on driving sales growth, ensuring efficient distribution, and maintaining strong relationships with distributors to achieve business objectives.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Drive sales performance by ensuring achievement of volume and revenue targets within assigned territories.
 </li>
 <li>
 Monitor distributor sales performance and implement corrective actions as needed.
 </li>
 <li>
 Develop and execute sales tactics to capitalize on market opportunities.
 </li>
 <li>
 Build and maintain strong relationships with distributors to ensure alignment with business objectives.
 </li>
 <li>
 Evaluate distributor performance against KPIs, including sales volume, distribution coverage, and stock availability.
 </li>
 <li>
 Ensure distributors have adequate inventory levels to meet market demand.
 </li>
 <li>
 Develop and maintain relationships with key wholesale and retail customers.
 </li>
 <li>
 Act as a point of escalation to resolve customer issues and ensure high levels of satisfaction.
 </li>
 <li>
 Identify and support opportunities for upselling or cross-selling within the retail and wholesale segments.
 </li>
 <li>
 Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth.
 </li>
 <li>
 Recommend adjustments to sales strategies based on market insights.
 </li>
 <li>
 Conduct regular market visits to assess execution and identify gaps in distribution or retail presence.
 </li>
 <li>
 Train and motivate distributor sales teams to improve performance and align with business goals.
 </li>
 <li>
 Conduct regular performance reviews and provide feedback to enhance effectiveness.
 </li>
 <li>
 Foster a results-driven culture focused on customer service excellence.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or Economics
 </li>
 <li>
 3&ndash;5 years of experience in sales or distribution management, preferably within FMCG or retail sectors.
 </li>
 <li>
 Proven track record of achieving sales targets and managing distributor relationships.
 </li>
 <li>
 Ability to build and maintain strong relationships with distributors and customers.
 </li>
 <li>
 Strong verbal and written communication skills to manage stakeholder interactions.
 </li>
 <li>
 Skilled in analyzing customer trends and identifying growth opportunities.
 </li>
 <li>
 Ability to lead and motivate distributor sales teams toward performance goals.
 </li>
 <li>
 Sales planning and forecasting.
 </li>
 <li>
 Proficiency in ERP or CRM tools (e.g., SAP, Salesforce).
 </li>
 </ul>
 
 
</div>

Sales Supervisor - Giza

Crédit Agricole Egypt

<div>
 
 
 
 A GLIMPSE ABOUT CR&Eacute;DIT AGRICOLE EGYPT:
 
 
 
 
 
 
 
 
 Cr&eacute;dit Agricole Egypt
 
 Since its launch in 2006, Cr&eacute;dit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Cr&eacute;dit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt&rsquo;s national priorities.
 
 
 With a universal customer-focused model, Cr&eacute;dit Agricole Egypt is &ldquo;a whole bank just for you&rdquo; serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers&rsquo; best interests, Cr&eacute;dit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Cr&eacute;dit Agricole Egypt&rsquo;s endeavor to attain its customers&rsquo; satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Cr&eacute;dit Agricole Egypt is in line with the world&rsquo;s digital transformation, encouraging and implementing an innovative environment to exceed its customers&rsquo; expectations.
 
 
 In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.
 
 
 
 
 
 
 Sales
 
 
 
 &middot; Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
 
 
 &middot; Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
 
 
 &middot; Maintain a superior customer service experience including pre-empting issues and proactive servicing
 
 
 &middot; Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
 
 
 &middot; Maximize profitability from the priority base
 
 
 &middot; Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' &lsquo;new to bank&rsquo; affluent customers
 
 
 &middot; Up-sell and cross-sell other bank products and services to existing customers
 
 
 &middot; Minimize customer attrition
 
 
 &middot; Maintain customer contact
 
 
 
 Operation &amp; Service Quality
 
 
 
 &middot; Orient and educate the walk-in customers on the use of the self-service zone
 
 
 &middot; Follow up with others, departments, pipeline credit/ operations dept. on pending cases
 
 
 &middot; Ensures handling and covering all customer requests / inquiries to deliver services excellence
 
 
 &middot; Efficiently handles customers complaints , escalating as appropriate
 
 
 
 CBE, Compliance, Audit, Procedures
 
 
 
 &middot; Responds to Compliance dept. requirements in terms of obtaining proper approvals
 
 
 &middot; Ensure implementation of all bank policies / procedures / KYC requirements
 
 
 &middot; Ensure following set procedures as per designation
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree.
 </li>
 <li>
 1-2 years in retail banking, customer service
 </li>
 <li>
 Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
 </li>
 <li>
 Interpersonal skills
 </li>
 <li>
 Sales skills
 </li>
 <li>
 Written &amp; oral communication
 </li>
 </ul>
</div>

Relationship Officer

Allianz Egypt

<div>
 
 
 Roles and Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Execute sales activities across assigned bank branches by promoting insurance and financial solutions to customers to achieve branch sales targets and contribute to the company&rsquo;s overall vision.
 </li>
 <li>
 Conduct continuous lead generation activities by leveraging walk-ins, data mining, referrals, and outbound calls to maintain a strong sales pipeline and maximize conversion opportunities.
 </li>
 <li>
 Perform thorough fact-finding assessments with customers by identifying their financial and insurance needs to recommend tailored solutions that enhance customer protection and satisfaction.
 </li>
 <li>
 Deliver excellent customer service at assigned branches by responding to inquiries, handling requests and complaints, and coordinating with the Account Manager to ensure high service quality and client retention.
 </li>
 <li>
 Ensure proper completion of all required documents and medical examinations by guiding clients and verifying submissions to facilitate smooth processing and policy issuance.
 </li>
 <li>
 Follow up with operations and underwriting teams by tracking required documents and actions to ensure timely issuance of policies and minimize delays.
 </li>
 <li>
 Prepare regular sales and referral reports by tracking closing ratios, ASE, and qualitative indicators to provide accurate performance insights and support decision-making.
 </li>
 <li>
 Participate in weekly meetings with the Account Manager by presenting production updates and discussing relevant matters to align goals and address operational needs.
 </li>
 <li>
 Engage branch managers and staff by maintaining open communication and knowledge sharing on Allianz products to strengthen partnerships and enhance sales collaboration.
 </li>
 <li>
 Promote reciprocal business opportunities by referring customers to bank staff for banking products and escalating key updates to branch management to foster mutual growth and maintain strong working relationships.
 </li>
 </ul>
 
 
 
 
 
 Pre-requisites (Education, Professional Experience)
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a related field.
 </li>
 <li>
 1 - 3 years of experience in sales
 </li>
 </ul>
 
 
</div>

Insurance Specialist (Telesales)

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