customer service representative (csr) – medicare & aca

call center customer service representative

customer service representative (csr) – medicare & aca Jobs in Rawalpindi

call center agent (csr) Jobs in Rawalpindi

call center agent (csr)

call center csr (night shift) Jobs in Rawalpindi

call center csr (night shift)

call center customer service representative Jobs in Rawalpindi

call center job - csr (night shift) Jobs in Rawalpindi

call center job - csr (night shift)

customer experience cx specialist csr

MeshSquare

We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Experience (CX) Specialist / CSR

Flink Freight Logistics Inc

Shift Timings:<ul><li>6:00 PM &ndash; 3:00 AM</li></ul>FlinkFreight Logistics Inc. offers a full-service approach to logistics. We will assist you in tailoring your transportation needs and help define and execute them. Our logistics solutions are developed and operated with a focus on trustworthiness and a high degree of reliability.We are actively hiring an experienced Dispatch Specialist for our operations department. If you have a strong command of data entry, load creation and accuracy in handling logistics operations as tracking and tracing, this opportunity is for you.Key Responsibilities:<ul><li>Enter loads and logistics data accurately and without errors</li><li>Maintain data quality and meet daily targets</li><li>Coordinate with the operations and CSR team</li><li>Ensure timely updates and smooth workflow</li><li>Provide excellent customer support when required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree will be preferred</li><li>Prior experience in Logistics CSR / Load Booking</li><li>Excellent attention to detail</li><li>Ability to work under pressure and meet deadlines</li><li>Strong communication in English &amp; typing skills</li></ul>What We Offer:<ul><li>Handsome salary package</li><li>Performance-based incentives</li><li>Long-term career growth in the logistics industry</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Dispatch Specialist

FlinkFreight Logistics Inc. offers a full-service approach to logistics. We will assist you in tailoring your transportation needs and help define and execute them. Our logistics solutions are developed and operated with a focus on trustworthiness and a high degree of reliability. We are actively hiring an experienced Load Booker for our operations department. If you have a strong command of data entry, load creation and accuracy in handling logistics operations as tracking and tracing, this opportunity is for you.Key Responsibilities:<ul><li>Enter loads and logistics data accurately and without errors</li><li>Maintain data quality and meet daily targets</li><li>Coordinate with the operations and CSR team</li><li>Ensure timely updates and smooth workflow</li><li>Provide excellent customer support when required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree will be preferred</li><li>Prior experience in Logistics CSR / Load Booking</li><li>Excellent attention to detail</li><li>Ability to work under pressure and meet deadlines</li><li>Strong communication in English &amp; typing skills</li></ul>What We Offer:<ul><li>Handsome salary package</li><li>Performance-based incentives</li><li>Long-term career growth in the logistics industry</li></ul>Shift Timings:<ul><li>6:00 PM &ndash; 3:00 AM (9-hour shift)</li></ul>Job Type: Full-timeExperience:<ul><li>Call Center: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Load Booking - Operations Department

Strive BPO LLP

Build Your Career in the Medicare/ACA Campaign &ndash; Strive BPO Are you an experienced call center professional ready to grow in a structured, high-performance environment? Strive BPO is hiring CSR/Self Verifiers for its Medicare/ ACA campaign.Rawalpindi / Islamabad Monday to Friday (Night Shift) (7:00 PM-4:45 PM)As a CSR/ Self Verifiers, your role will focus on validating customer data, ensuring compliance, and delivering accurate, professional communication. This position requires confidence, clarity in speech, and a results-oriented mindset.Ideal Candidate Profile:<ul><li>1+ year call center experience.</li><li>Strong command of English.</li><li>Detail-oriented and organized.</li><li>Comfortable handling outbound calls.</li></ul>What You Gain:<ul><li>Stable income with performance bonuses.</li><li>Professional training programs.</li><li>Career advancement within the organization.</li><li>Energetic and focused work culture.</li></ul>HR: 03320070580 (WhatsApp) Interviews: Monday&ndash;Friday | 7:00 PM &ndash; 01:00 AM Location: 3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiStrive BPO values professionalism, performance, and progress.Job Type: Full-timeLocation:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Medicare & ACA

Strive BPO

Customer Services Representative, RawalpindiEager to enter the Marketing world? Become the voice of STRIVE BPO , a leading name in Pakistan's telemarketing!We're looking for dynamic individuals to join our team as Customer Engagement Specialists. This is your chance to secure a high-paying job with growth opportunities in the vibrant call center industry.Job Highlights:<ul><li>Position: CSR/ Self Verifiers (Night Shift)</li><li>Experience: 1+ year in US Call Center Sales (Medicare &amp; ACA)</li><li>Skills: Excellent English, strong closing &amp; negotiation</li><li>Shift: Night shift &ndash; US Campaign (7:00pm-4:45am)</li><li>Location: Rawalpindi / Islamabad</li></ul>**Location3rd Floor, Above Bank Alfalah, Saidpur Road, Block E, Asghar Mall Scheme, RawalpindiHow to Apply?*Send your CV/Resume via WhatsApp to +92 332 0070580Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Job - CSR (Night Shift)

We are hiring a Customer Service Representative (CSR) for our Medicare &amp; ACA campaign.Responsibilities:<ul><li>Handle outbound calls related to Medicare &amp; ACA</li><li>Assist customers with basic inquiries and eligibility questions</li><li>Transfer calls to licensed agents when required</li><li>Maintain call quality, compliance, and accurate records</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Call center or healthcare experience (min: 6 months preferred)</li><li>Ability to work night shifts</li></ul>Location: On-site Shift: Night Shift(7:00pm-4:45am)Job Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have a minimum of 6 months of experience in a call center?</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>How to Apply: Call / WhatsApp: 0332-0070580Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Position: Customer Sales Representative (CSR)Key Responsibilities:<ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To make/receive calls on provided leads through different mediums and to mature sales from the assigned leads.</li></ul>Qualifications &amp; Skills:<ul><li>At least 6 months -1 years of experience in tele sales.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi </li></ul>Call / WhatsApp: 0332-0070580Pay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Outbound CSR – On-Site Job

Explore 215+ Customer experience cx specialist csr in Rawalpindi this March. Find roles across top companies and apply now to boost your career.

215 customer experience cx specialist csr jobs In Rawalpindi

Customer Experience (CX) Specialist / CSR

Dispatch Specialist

Load Booking - Operations Department

Customer Service Representative (CSR) – Medicare & ACA

Call Center Job - CSR (Night Shift)

Customer Service Representative (CSR) – Medicare & ACA

Outbound CSR – On-Site Job