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customer experience duty manager

Qatar Aviation Services

<div>
 <p>
  <strong>
   <u>
    About the Role
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Lead, support, manage and administer in assigned terminal Zone for all Customer Experience related activities in terminal operations to deliver world class quality and standards of service to all passengers and customer airlines, whilst ensuring the efficient, effective, and optimal deployment of all QAS resources in order to meet the requirement for handling all services, including and not limited to: Customer Experience Services, Check-in, Boarding Gates, Baggage Lost and Found Arrivals, VIP, Customer Care, Porter, Trolley, and any other services as directed by QAS Management. Responsible for planning in advance and coordinating the proactive management of Qatar Aviation Service (QAS) terminal operations to ensure the smooth and efficient handling of all QAS related services at Hamad International Airport in accordance with the Company&rsquo;s polices, and the respective Customer Airline Standard Ground Handling Service Agreement SLAs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Supporting the Customer Experience Shift Manager in delivering QAS Customer Experience and safety standards excellence across terminal operations (Check-in &amp; Boarding, Trolley and Porterage, Baggage Lost and Found Arrivals, and Customer Care) in various operational Zones (within terminal operations), financial, and administration aspects, and driving excellence in service delivery for QAS in all aspects at Hamad International Airport.
  </li>
  <li>
   Responsible for planning and operating within the approved Customer Experience budgets (for each respective shift).
  </li>
  <li>
   Ensure all Customer incidents are handled with almost care, and that the Escalation Matrix is complied with notifying QAS Senior Management of all irregular airport operations (as set out in the Escalation Matrix), without delay. Assess and evaluate problem root cause analyses and collaborate in updating the SOPs as per company policy and provisions.
  </li>
  <li>
   Assisting Shift Manager, Manager Customer Experience, and HOD in the development and implementation of enhanced terminal operational processes and services which maximize the efficiency and service delivery standards of the operation.
  </li>
  <li>
   Develop staff with good potential for attaining higher level position by regular reviewing of work performance, assigning more challenges tasks and recommending appropriate training.
  </li>
  <li>
   Review Standard Operating Procedures (SOPs) and work Instruction (WI) on a regular basis, and following each incident, and propose the necessary changes as remedial action to ensure operational integrity across the Customer Experience and terminal operations.
  </li>
  <li>
   On monthly basis meets with Officers, Supervisors, and Lead Customer Service Agents to discuss performance results related to the operation and ensure that QAS service standards are consistently measured and met.
  </li>
  <li>
   Provide daily reports to QAS management and perform shift briefings to the duty team on each respective shift perform effective communication on clear shift targets to employee.
  </li>
  <li>
   Investigate, research, conclude, and report incident(s), accident(s), and service lapse(s) involving QAS staff across Curb Side Short Term Car Park (STCP), Employee car park or Entire Passenger Terminal Complex (PTC), in order to develop, select and implement the solutions to overcome the root cause(s) of incident(s), accident(s) and /or service lapse(s).
  </li>
  <li>
   Ensure compliance of QAS Safety and Standard Operating Procedures (SOPs) across the department, and support QAS Human Resources in determining the appropriate fair and consistent disciplinary or corrective action(s) to department staff and/or procedures following the conclusion of an investigation pertaining to an incident, accident, and/or service lapse.
  </li>
  <li>
   Support the Manager Customer Experience, and HOD, with the creation of Key Performance Indicators (KPI&rsquo;s) through their feedback, when there will be any KPIs Matrix revision required.
  </li>
  <li>
   Responsible for the overall performance of the Customer Experience team performance in operations, financial and administration aspects in order to perform as per agreed Service Level Agreements (SLA), and to avoid penalties (as per the targets in the SLA between QAS, QAS customer airlines and/or HIA).
  </li>
  <li>
   Employing Just Culture methodology, ensure the timeous investigation into all incidents (by respective shift), and providing detailed responses to the Customer Relationship Management Team (CRM) regarding all customer queries.
  </li>
  <li>
   Perform safety and security, and Quality and Compliance spot check on QAS resources, workforce, equipment and facilities as well as all passenger terminal facilities, which are utilized by QAS for daily operations.
  </li>
  <li>
   Respond and coordinate QAS resources, in line with the Escalation Matrix, and in conjunction with HOD/ Manager Customer Experience, and Customer Experience Shift Manager to support the response required to any airline/airport emergency situation.
  </li>
  <li>
   Coordinate and accommodate, when possible, as well as maintain positive relationship with other QAS customer airlines&rsquo; representatives, airport authorities and airport agencies to support business objectives.
  </li>
  <li>
   Prepare individual/shift reports highlighting&mdash;clearly and coherently--any incidents or service lapses and share with the Customer Experience Specialist &amp; Manager Customer Experience, for review, and work collaboratively to ensure the appropriate subsequent actions (if any) are taken timeously.
  </li>
  <li>
   Stay up to date with any changes to Customer Experience policies and procedures and ensure compliance.
  </li>
  <li>
   Assist security department with providing feedback for employees reporting to QR premises with inappropriate attire as and when required.
  </li>
  <li>
   Ensure all assigned follow ups are actioned on shift basis for timely closure of issues and highlight critical/unresolved cases to the line manager for further management review.
  </li>
  <li>
   Perform other department duties related to his/her position as directed by the HOD
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Essential
  </u>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Equivalent
  </li>
  <li>
   Minimum 4 years of job-related experience
  </li>
  <li>
   Airport emergency and accident procedures.
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
  <li>
   Expert knowledge of ground handling operational procedures, Airport handling procedures
  </li>
  <li>
   Must possess a strong, decisive and collaborative leadership style
  </li>
  <li>
   Demonstrate the highest standards of integrity, equality and respect.
  </li>
  <li>
   Ability to effectively communicate with clear, concise and consistent messages
  </li>
  <li>
   Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Preferred
  </u>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Knowledge of Arabic will be an advantage.
  </li>
  <li>
   5 years of relevant managerial experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Qatar Airways Group
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.
 </p>
 <p>
  So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
 </p>
</div>


Customer Experience Duty Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Operations Control Center Duty Officer
</div></div><div><div>Ref #
</div><div>226162
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 17-Sep-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>We are e looking for someone to manage the Operations Control Centre (OCC), organizing the flow of information being received from internal and external customers and the unit is kept current with up to the minute information. To be able to communicate changes affecting airline planned scheduled operations to all parts of the business in a timely manner.</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>To manage the Operations Control Centre (OCC) functions by monitoring and actioning the flow of information being received by email, telex, telephone and radio, from internal and external customers.</li>
<li>To monitor Airline operations, ensuring aircraft changes, delayed flights and meal order information is promptly passed to all unit sections.</li>
<li>To monitor processing of all Adhoc aircraft operations, Terminal Lounge and Amiri flight orders.</li>
<li>To ensure that the QR IT Systems manned by Operations Control Centre (OCC) are functioning and to initiate contingency plans for system failures.</li>
<li>To oversee that Non QR daily airline schedules, Qatar Airways Cargo daily airline schedules and unit master daily flight schedules are published accurately and in a timely manner</li>
<li>To oversee the management of the QAIZEN Software System within the Operations Control Centre, monitoring the system throughout the unit.</li>
<li>To regularly review the QACC Catering Software Systems making recommendations for process change and development to management.</li>
<li>To coordinate the accurate provision of worksheets and material requisitions from the Planning/ Forecasting software.</li>
<li>To ensure that the customer airlines Galley Loading Plans and inflight Service Briefs are accurately filed and circulated within the unit.</li>
<li>To attend the daily Qatar Airways Operations Control Centre (QR OCC) On Time Performance (OTP) Meeting; to give feedback to the Operations Control Centre Team and management, on Qatar Airways operational issues that affect QACC unit operations.</li>
<li>To facilitate Operational Projects, in liaison with the Duty Manager and OCC Manager.</li>
<li>To deputize for the Duty Manager - Operations Control Centre, in all matters, when the former is not on duty.</li>
</ul><p><b>Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p>
<p>Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><ul><li>Bachelors Degree or equivalent</li>
</ul><p><b>Preferred</b></p>
<ul><li>HACCP Certificate desirable</li>
<li>Airline Security Trained</li>
</ul><p><b>Previous Experience</b></p>
<ul><li>Specialist - minimum 4 years of job-related experience required</li>
</ul><p><b>Job Specific Skills:</b></p>
<ul><li><b>Essential</b>
<ul><li>Meeting deadlines and operational emergencies</li>
<li>Computer literate; MS Office, Word, Outlook, Excel (Advanced), PowerPoint, Access</li>
<li>Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li>
</ul></li><li><b>Preferred</b>
<ul><li>Practical and technical knowledge</li>
<li>Experience with Flight Schedules</li>
<li>SITA text Operations</li>
<li>Dispatch Procedure Management</li>
<li>Airline Security procedures</li>
</ul></li></ul><p><b>About Qatar Airways Group:</b> Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
<br>
<b>How to apply:</b> If you&rsquo;re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226162</div></div></div></div></div></div></div></div>

Operations Control Center Duty Officer

<div><div><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></div><div>
Would you like to become part of the world's most international company in the world?</div><div>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</div><div>
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</div><div>
YOUR TASKS:</div><div><ul><li>
Ensure all custom pre-alerts are declared to customs on time.</li><li>
Perform daily customs clearance tasks to meet operational standards.</li><li>
Cleanse and verify inbound shipment data per DHL and Qatar Customs regulations.</li><li>
Check duty exemption status and initiate clearance procedures.</li><li>
Prepare daily, weekly, and monthly reports on customs duty discrepancies.</li><li>
Handle customer queries related to customs duty charges and disputes.</li><li>
Upload accurate paperwork for dutiable shipments, ensuring compliance.</li><li>
Raise and follow up on service tickets for system issues.</li></ul></div><p></p><div>
YOUR PROFILE</div><div><ul><li>
Strong customer service orientation with a proactive and friendly approach.</li><li>
Organized and detail-oriented, with the ability to manage tasks and follow through effectively.</li><li>
Clear communicator who can adapt messaging to different audiences.</li><li>
Collaborative team player who understands their role within the broader organization.</li><li>
Self-motivated and driven to exceed expectations with high energy and resilience.</li><li>
Able to take initiative and turn ideas into actionable results.</li><li>
Maintains composure and effectiveness under pressure.</li><li>
Exercises sound judgment and makes thoughtful decisions in uncertain situations.</li></ul><p></p><p>
OUR OFFER:</p><ul><li>
Strong career support in an international environment</li><li>
Great culture and colleagues</li><li>
Multifarious benefit programme</li></ul><p></p><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p>
We look forward to receiving your application!</p></div></div><p></p>

Customs Duty Administrator

<p>We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed and increasing the revenue by cross selling and target oriented. You should also be able to identify ways to decrease the restaurant's operational costs.</p><ul><li>Managing restaurant staff's work schedules.</li><li>Conducting regular inspections of the restaurant to determine whether proper standards of hygiene and sanitation are maintained.</li><li>Overseeing food/ drinks preparation, presentation, and storage to ensure compliance with food health and safety regulations</li><li>Checking in on dining customers to enquire about food quality and service.</li><li>Monitoring inventory and ensuring that the food and beverage stock supplies and other restaurant essentials are adequately stocked.</li><li>Identify methods our restaurant can use to cut waste, decrease costs, and improve profits</li><li>Provide exceptional customer service and lead staff to do the same</li><li>Respond to customer complaints quickly and resolve them effectively</li><li>Develop strategies for improving our customers&rsquo; dining experience</li><li>Training new employees as per their abilities and skills.</li><li>Preparing daily reports and presenting them to the higher management.</li></ul><p><b>Note: Only Locally available Candidate with relevant experience will be contacted.</b></p><p><b>Work Location: Pearl Qatar</b></p><p><b>Shared Company Accommodation, On duty meal and to and fro transportation to duty to company accommodation will be provided</b></p><p><b>Note: The joining date will be applicable upon the notice period end date from Ministry (ADLSA) </b></p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR2,600.00 per month</p><p>Application Question(s):</p><ul><li>Experience working in a Fine Dine Restaurant as Supervisor?</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Restaurant Supervisor

NATIONAL GROUP

<ul><li>Deliver food orders from kitchen to customers or partner outlets</li><li>Purchase and collect kitchen supplies/items as instructed</li><li>Assist in loading/unloading catering items and food orders</li><li>Perform assigned tasks to support kitchen and operations team</li><li>Maintain company vehicle in clean and good condition</li><li>Follow traffic laws and safety regulations</li></ul><p><b>Requirements:</b></p><ul><li>Previous experience in food delivery is an advantage</li><li>Familiarity with local areas and routes</li><li>Good communication and customer service skills</li><li>Ability to work under pressure and manage multiple deliveries</li></ul><p><b>Benefits:</b></p><ul><li>Salary: QAR 1,700 &ndash; 2,000/month</li><li>Accommodation provided by the company</li><li>1 duty meal per day</li></ul><p>Job Type: Full-time</p><p>Pay: QAR1,700.00 - QAR2,000.00 per month</p><p>Application Question(s):</p><ul><li>The salary range offered for this position is QR 1700 to QR 2000, plus accommodation and one duty meal per day. Will you accept this offer?</li><li>Are you able to join immediately if selected for this position, or would you require a notice period?</li></ul><p>Experience:</p><ul><li>Driver (Restaurant/ Catering): 2 years (Required)</li></ul>

Driver (Catering/ Virtual Kitchen)

Candidzone

<p>Hiring - facility maintenance project</p><p><b>Location</b>: Musheireb, Qatar<br/><b>Project Type</b>: Facility Maintenance</p><p><b>Duration</b>: 2 months +<br/><b>Working Days</b>: 6 days/week<br/><b>Start</b>: <b>Immediate Joiners Only</b></p><p><b>Below Position </b></p><p><b>MEP Engineer 1 Opening with 8 Hours duty </b></p><p><b>HVAC Control Technician -5 Opening with 12 Hours duty </b></p><p><b>HVAC TAB Technician- 2 Opening with 12 Hours duty </b></p><p><b>MEP Supervisor -7 Opening with 12 Hours duty </b></p><p><b>Civil Supervisor- 5 Opening with 12 Hours duty </b></p><p><b>HVAC Technician- 3 Opening with 12 Hours duty </b></p><p><b>Plumber- 7 Opening with 12 Hours duty </b></p><p><b>Electrician- 10 Opening with 12 Hours duty </b></p><p><b>MEP Technician- 18 Opening with 12 Hours duty </b></p><p>Interested candidates send your CV to:</p><p>WhatsApp: Caren +97430662111</p><p>Email id c.caren@candidzone.net</p><p>Job Types: Full-time, Temporary</p>

Hiring Now :-facility maintenance project(Technician role) - 2months +

Explore 3190+ Customer experience duty manager in Doha this September. Find roles across top companies and apply now to boost your career.

3190 customer experience duty manager jobs IN Doha

Customer Experience Duty Manager

Customer Experience Duty Manager

Operations Control Center Duty Officer

Customs Duty Administrator

Restaurant Supervisor

Driver (Catering/ Virtual Kitchen)

Hiring Now :-facility maintenance project(Technician role) - 2months +