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guest experience supervisor front office admin

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25148526
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Supervisor (Front Office Admin)

<div>Additional Information 
Job Number25148526 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Aspire Global Human Resources

Are you ready to be part of a world-class pre opening team in Ras Al Khaimah?If you have the passion, professionalism and drive to thrivein a luxury hospitality environment, we want to hear from you.<ul><li>Front Office Supervisor</li><li>Receptionist</li><li>Guest Relations Supervisor</li><li>Guest Relations Agent</li><li>Lobby Hostess</li><li>Bell Captain</li><li>Bell Attendant</li><li>Door Attendant</li><li>Telecommunicatiions Agent</li><li>Housekeeping Supervisor</li><li>Public Area Supervisor</li><li>Housekeeping Order Taker</li><li>Housekeeping Attendant</li></ul>Candidates should have experienced in 5 Star HotelInterview: onlineMail your CV along with your experience certificate to connect@aspireglobal-hr.comJob Type: Full-timeJob Type: Full-time

Rooms Department - For 5 Star Hotel in Ras Al Khaimah

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens. 
Job Description 
The Guest Relations Supervisor is responsible for overseeing the guest relations team to ensure all guests experience outstanding hospitality throughout their stay. This role includes coordinating guest requests, handling VIP guests, and managing feedback to continuously improve guest satisfaction. The Guest Relations Supervisor works closely with other departments to ensure seamless service delivery that aligns with the hotel&rsquo;s standards and enhances the guest experience.
Key Responsibilities:<ul><li>
Guest Service and Satisfaction<ul><li>
Lead the guest relations team in providing warm, personalized service to all guests, ensuring each guest feels valued and cared for.</li><li>
Manage VIP and special guest experiences, coordinating with relevant departments to ensure expectations are met and exceeded.</li><li>
Address guest complaints or concerns promptly and professionally, finding effective solutions to ensure guest satisfaction.</li></ul></li><li>
Team Supervision and Training<ul><li>
Train, guide, and motivate the guest relations team to uphold the hotel&rsquo;s service standards and policies.</li><li>
Schedule and manage team shifts to ensure adequate coverage and smooth operations at all times.</li><li>
Provide feedback to team members, supporting their development and growth.</li></ul></li><li>
Operations Coordination<ul><li>
Coordinate with the front office, Villa Host, and F&amp;B teams to personalize guest experiences and ensure seamless service.</li><li>
Monitor guest feedback through surveys, reviews, and in-person interactions, identifying areas for improvement and implementing corrective actions.</li><li>
Maintain detailed records of guest preferences, feedback, and incidents to enhance future stays and improve service standards.</li></ul></li><li>
Promotions and Upselling<ul><li>
Inform guests about hotel facilities, activities, and promotions, encouraging them to take advantage of available amenities.</li><li>
Identify opportunities to upsell services, upgrades, and packages that enhance the guest experience and increase revenue.</li></ul></li><li>
Quality Control and Reporting<ul><li>
Conduct regular quality checks to ensure the team delivers consistent, high-quality service aligned with the hotel&rsquo;s standards.</li><li>
Generate daily, weekly, and monthly reports on guest feedback, complaints, and team performance for management review.</li><li>
Monitor key performance metrics, such as guest satisfaction scores, and take action as needed to maintain high levels of service.</li></ul></li></ul> 

Qualifications 
<ul><li>
Certificate in Hospitality Management or related field preferred.</li><li>
Minimum of 2-3 years&rsquo; experience in guest relations or front office roles within the hospitality industry.</li><li>
Excellent communication, interpersonal, and conflict-resolution skills.</li><li>
Strong leadership abilities with experience in training and supervising a team.</li><li>
Proficiency in Front Office Software</li><li>
Detail-oriented and able to multitask in a fast-paced environment.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Proficient in English, both written and spoken</li></ul></div>

Guest Relations Supervisor

Grand Tourist Hotel Muscat

POSITION PURPOSEGuest service Driver to assist in achieving highest level of Guest Satisfaction by providing efficient, friendly, attentive Guest Transfer Service. To welcome guests to the hotel from the Airport and at all times assist the guest with luggage during Airport Transfer. At all times, ensures Superior, personalized, quality Guest Services are provided to guests. Always displays a professional, positive, and friendly image of the hotel as he plays a crucial role in Guest Satisfaction.ESSENTIAL FUNCTIONS:<ul><li>Demonstrate initiative &amp; responsibility at all times.</li><li>Ensure Guest Service Vehicle is clean, odor free, fueled enough, and ready to receive guest.</li><li>Check and report to Transport in &ndash; charge of any damage/accident of the vehicle before resuming duty.</li><li>Ensure to check and secure a copy of the daily transportation control sheet and trace report, follow up on the guest transfer.</li><li>Ensure vehicle is ready at Airport 15minutes before guest arrival time, demonstrate initiative to cross-check flight time report any changes to transportation in charge/Front office.</li><li>Communicates effectively with both external and internal customers.</li><li>Ensure to welcome &amp; farewell guests as per hotel standard / training provided.</li><li>To wear the correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline.</li><li>Ensure to log all movements of the vehicle, and park the vehicle in a designated location when not in use.</li><li>Ensure efficient communication must be maintained with transport in charge regarding guest transfer/any challenges.</li><li>Ensure to notify the Front Desk of respective hotels of the Guest&rsquo;s arrival 5-10 minutes before arrival at the property(for pre-registering,etc.)</li></ul>SUPPORTIVE FUNCTIONS:<ul><li>Ensure all activities are carried out honestly, ethically respecting local culture and Local Law.</li><li>To attend meetings and training required by Supervisor.</li><li>To be fully aware of the Health &amp; Safety Policy.</li><li>To be aware of fire, bomb procedures, and emergency procedures.</li><li>Take care in work to avoid accidents.</li><li>Report suspicious packages.</li><li>Strong communication with Transportation in charge/Front Desk personnel.</li><li>Key relationship with all departments, Reservations, and Accounts, coordinate for smooth operations.</li><li>Work as team with employees from all departments to ensure FO objectives are met.</li><li>Accept and follow through with any other assignment given by Supervisor/Transportation.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a Valid Qatar ID?</li><li>Can you get NOC for Sponsorship Transfer?</li><li>If Selected for the Role how soon you can join with us?</li></ul>

Driver

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Relations Agent to join our Front Office team. 
 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 
 
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay. 
 
About The Job 
 
Based at Mandarin Oriental, Doha within the Front Office Department in Doha, The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Guest Relations Agent reports to the Concierge and Guest Relations Manager. 
 
As Guest Relations Agent, you will be responsible for the following duties 
<ul>
<li>
Help the Guest Relations Supervisor to inspect all VIPs rooms prior to arrival and ensure all requests are met</li>
<li>Help the Guest Relations Management Team to meet and greet guests</li>
<li>Prepare the Daily Communication Form</li>
<li>Handle amenity requests and other guest relations programmes</li>
<li>Run and Participate in the VIPs meeting</li>
<li>Assists the Front Office during need periods</li>
<li>Handles guests&rsquo; complaints</li>
<li>Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&amp;B departments</li> 
</ul>
As Guest Relations Agent, we expect from you 
<ul>
<li>
Minimum 2 year of experience working in a 5-star hotel environment</li>
<li>A minimum of 1 years of Front Office experience</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong commands of Microsoft Office products</li>
<li>Effective verbal and written communication skills in English. Arabic is an advantage</li> 
</ul>
Our commitment to you 
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li> 
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Relations Agent

Explore 3168+ Guest experience supervisor front office admin in Doha this September. Find roles across top companies and apply now to boost your career.

3168 guest experience supervisor front office admin jobs IN Doha

Guest Experience Supervisor (Front Office Admin)

Guest Experience Supervisor (Front Office Admin)

Guest Experience Supervisor (Front Office Admin)

Rooms Department - For 5 Star Hotel in Ras Al Khaimah

Guest Relations Supervisor

Driver

Guest Relations Agent