customer service representative Jobs in Dubai United Arab Emirates

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customer service Jobs in Dubai United Arab Emirates

customer service

customer experience leader

tabby

We are looking for a Service Leader who combines operational insight, agent enablement, and content design expertise. In this role, you will empower CX agents with the right tools, guidance, and knowledge to deliver outstanding customer experiences. By analyzing agent interactions, recurring tickets, and QA data, you will identify customer pain points and translate them into actionable solutions, content updates, and product improvements. This role sits at the intersection of CX operations, product insights, and content strategy, ensuring agents are always equipped and customers experience seamless journeys. <ul> <li>Agent Enablement &amp; Content Design: <ul> <li>Create high-quality, actionable content for agents (guides, FAQs, walkthroughs, quick-reference materials, and eLearning modules).</li> <li>Translate complex product features, policies, and workflows into simple, scannable, and practical content.</li> </ul> </li> <li>Support Insights &amp; Customer Experience: <ul> <li>Monitor ticket trends, agent feedback, and QA metrics to identify recurring friction points.</li> <li>Surface agent-observed &amp; customer pain points to Product for actionable improvements.</li> </ul> </li> <li>Cross-Functional Collaboration: <ul> <li>Partner with Product Managers, Ops, QA, and Training teams to co-design process or content solutions.</li> <li>Facilitate alignment sessions, feedback loops, and knowledge sharing across teams.</li> </ul> </li> <li>Continuous Improvement: <ul> <li>Maintain, iterate, and optimize all agent-facing content for accuracy, clarity, and usability.</li> <li>Proactively identify gaps in agent knowledge or recurring customer pain points and recommend solutions.</li> </ul> </li> <li>Operational Excellence &amp; Metrics: <ul> <li>Maintain a friction log and track resolution status for recurring issues.</li> <li>Measure success via agent readiness, ticket volume reduction, content usage, and customer satisfaction improvements.</li> </ul> </li> </ul>

Service Designer

IHG Hotels & Resorts

Job Title Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Job Description Guest Experience Leader Front Office Holiday Inn and Suites Dubai Festival City Dubai, UAE Position Overview Holiday Inn and Suites Dubai Festival City is looking for an enthusiastic and service-driven Guest Experience Leader to join its Front Office team. The role focuses on ensuring a smooth and memorable guest journey from arrival to departure while maintaining brand standards of warmth, efficiency, and professionalism. This position offers an exciting opportunity to work within one of Dubai s most vibrant hotel clusters under IHG Hotels and Resorts. Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Front Office / Guest Relations Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Welcome guests with genuine hospitality and ensure efficient check-in and check-out experiences * Manage guest bookings, handle inquiries, and promote room upgrades or special offers * Recognize IHG Rewards Club members and returning guests, ensuring personalized service * Process cash and credit transactions accurately and maintain records securely * Address guest feedback, requests, and complaints with empathy and prompt resolution * Maintain strong communication with housekeeping, concierge, and other departments to ensure seamless service delivery * Stay informed about hotel activities, events, and local attractions to assist guests effectively * Monitor guest satisfaction levels and contribute to continuous improvement initiatives * Support Front Office colleagues in delivering exceptional service during peak times or special events * Uphold safety, security, and cleanliness standards at all times Ideal Profile * High school diploma required; degree in Hospitality or Business preferred * Minimum of two years experience in front desk or guest service roles within a 4- or 5-star hotel * Proficiency in Opera or similar hotel property management systems * Excellent communication and interpersonal skills with fluency in English; additional languages are an advantage * Professional appearance, strong multitasking abilities, and attention to detail * Flexible to work night shifts, weekends, and public holidays * A positive and proactive attitude with a genuine passion for guest satisfaction Skills Set * Guest service and communication * Reservation and front desk operations * Problem-solving and conflict resolution * Cash handling and administrative accuracy * Teamwork and adaptability Why Join Us * Work with one of IHG s most recognized global hotel brands known for its warm and inclusive culture * Receive competitive pay, training, and growth opportunities across IHG s international network * Enjoy employee benefits including hotel discounts, wellness programs, and career development support * Be part of a diverse, energetic, and guest-focused team delivering memorable hospitality experiences

Guest Experience Leader

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Customer Experience Manager

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

Idealz Holding

<div>
 
 
 At a Glance:
 
 
 
 👨&zwj;💻&nbsp;
 
 Position:
 
 &nbsp;Senior Manager &ndash; Customer Experience
 
 
 👫&nbsp;
 
 Team:
 
 &nbsp;Customer Experience &amp; Operations
 
 
 📍&nbsp;
 
 Location:
 
 &nbsp;Dubai, United Arab Emirates
 
 
 📄&nbsp;
 
 Contract:
 
 &nbsp;Full-time
 
 
 🏢&nbsp;
 
 Type:
 
 &nbsp;On-site
 
 
 💷&nbsp;
 
 Benefits:
 
 &nbsp;Competitive package with performance incentive
 
 
 
 
 
 
 About Us 🥇
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , we&rsquo;re redefining retail with our unique&nbsp;
 
 &ldquo;Shop &amp; Win&rdquo;
 
 &nbsp;model &mdash; transforming everyday shopping into extraordinary experiences 🎉. With a footprint across 4 continents and over&nbsp;
 
 $100M in prizes awarded
 
 , Idealz stands at the intersection of&nbsp;
 
 commerce, innovation, and customer delight
 
 &nbsp;🚀.
 
 
 Customer experience is at the heart of everything we do. Every purchase, every draw, every win &mdash; it all begins and ends with how we make our customers feel.
 
 
 
 
 
 
 Role Description 📝
 
 
 
 We&rsquo;re looking for a&nbsp;
 
 Senior Manager &ndash; Customer Experience
 
 &nbsp;who will lead and elevate how customers interact with Idealz across every touchpoint. This role demands a balance of strategy, empathy, and operational excellence. You&rsquo;ll design and implement world-class service processes, shape the customer journey, and build a team that delivers excellence at scale.
 
 
 You&rsquo;ll collaborate closely with product, operations, and marketing teams to ensure our customers enjoy a seamless, memorable experience that matches the excitement of our brand 🎯.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing ✅
 
 
 <ul>
 <li>
 Own and evolve the&nbsp;
 
 end-to-end customer experience strategy
 
 , from onboarding to retention.
 </li>
 <li>
 Lead and manage customer service operations, ensuring top-tier responsiveness and satisfaction.
 </li>
 <li>
 Develop&nbsp;
 
 CX frameworks and KPIs
 
 &nbsp;to measure and continuously improve performance.
 </li>
 <li>
 Design and refine&nbsp;
 
 customer journeys
 
 , identifying friction points and optimizing touchpoints.
 </li>
 <li>
 Partner with technology and product teams to integrate&nbsp;
 
 CX insights
 
 &nbsp;into platform improvements.
 </li>
 <li>
 Implement&nbsp;
 
 VOC (Voice of Customer)
 
 &nbsp;programs and feedback loops to inform decisions.
 </li>
 <li>
 Train, mentor, and inspire customer-facing teams to deliver empathetic, consistent service.
 </li>
 <li>
 Handle escalations and critical cases with professionalism and tact.
 </li>
 <li>
 Collaborate with Marketing &amp; Communications to ensure customer feedback is reflected in brand messaging.
 </li>
 <li>
 Champion a&nbsp;
 
 customer-first culture
 
 &nbsp;across the organization.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications 🧩
 
 
 <ul>
 <li>
 10&ndash;12 years of experience in&nbsp;
 
 customer experience, customer success, or service operations
 
 , preferably in retail, e-commerce, or lifestyle brands.
 </li>
 <li>
 Proven track record of&nbsp;
 
 leading CX teams
 
 &nbsp;and driving measurable improvements in satisfaction and loyalty.
 </li>
 <li>
 Strong analytical mindset &mdash; able to translate data and feedback into actionable strategies.
 </li>
 <li>
 Deep understanding of&nbsp;
 
 CX tools, CRMs, and service technologies
 
 &nbsp;(Zendesk, Salesforce, Freshdesk, etc.).
 </li>
 <li>
 Excellent communication, leadership, and problem-solving skills.
 </li>
 <li>
 Passion for delivering&nbsp;
 
 exceptional, emotionally resonant customer experiences
 
 .
 </li>
 <li>
 Bachelor&rsquo;s/Master&rsquo;s degree in Business, Marketing, or related field.
 </li>
 </ul>
 
 
 
 
 
 The Process ➡️
 
 
 <ul>
 <li>
 Initial screening with Global Head of HR
 </li>
 <li>
 Case study / customer journey assignment
 </li>
 <li>
 Interview with General Manager
 </li>
 <li>
 Final interview with CEO
 </li>
 </ul>
 
 
 
 
 ⏱️ Process typically concludes within 3&ndash;4 weeks
 
 
 
 
 
 
 Why Join Idealz ⁉️
 
 
 
 At&nbsp;
 
 Idealz Holding
 
 , you&rsquo;ll join a&nbsp;
 
 fast-paced, globally recognized brand
 
 &nbsp;where innovation meets customer obsession. This role offers the opportunity to&nbsp;
 
 shape the customer experience backbone
 
 &nbsp;of a company reinventing retail 🌍. You&rsquo;ll have the autonomy to build, lead, and transform &mdash; making every customer interaction a winning one 🏆.
 
</div>

Sr. Manager Customer Experience

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

HONOR

<div>
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high quality smartphones, tablets, laptops and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium and reliable products enable people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at
 
 www.hihonor.com
 
 
 
 
 
 
 HONOR is looking for a self-motivated and energetic product experience officer to help with company expansion. In this role, you will be responsible for all product experience and improvement for the Middle East region. You should love researching products and have strong curiosity about new products and technology.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Acting as a product experience officer, testing new products to be launched in advance and outputting product test reports and improvement feasibility reports based on the usage habits of Middle Eastern users.
 </li>
 <li>
 Responsible for using the products and experiencing them according to consumer preferences in the Middle East and Africa and sorting out the key selling points and shortcomings of the products.
 </li>
 <li>
 Collaborate with headquarters product managers, developers, and others to define requirements details.
 </li>
 <li>
 Design user interactions and user scenarios for mobile systems, ensuring a seamless and intuitive user experience.
 </li>
 <li>
 Conduct user research and usability testing to gather feedback and validate design decisions.
 </li>
 <li>
 Iterate on designs based on user feedback, usability testing results, and feedback to developer teams.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Competencies and Strength:
 
 
 
 
 
 <ul>
 <li>
 Have product thinking, data analysis ability, pay attention to the whole process data, and find key problems in operation through data analysis
 </li>
 <li>
 Have user growth operation experience, establish a data tracking and monitoring system, timely find user experience problems and conduct tracking closed loop
 </li>
 <li>
 Track and locate user experience problems, conduct in-depth problem analysis and follow-up, and provide user operation optimization solutions;
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Good written and oral expression in Arabic, English and Chinese
 </li>
 <li>
 Bachelor's Degree in related
 </li>
 <li>
 User research and analysis
 </li>
 <li>
 Product management
 </li>
 <li>
 Data analysis tools (e.g., Google Analytics)
 </li>
 <li>
 Project management software (e.g., Jira, Trello)
 </li>
 <li>
 5 &ndash; 8 years&rsquo; experience as product manager or similar role, Tech KOL etc.
 </li>
 <li>
 Strong analytical thinking and problem-solving skills.
 </li>
 <li>
 Continuous learning and a strong sense of curiosity
 </li>
 <li>
 Priority will be given to those with successful user experience
 </li>
 <li>
 Data analysis skills, able to independently complete project data analysis and form own opinions.
 </li>
 <li>
 Strong data sensitivity, able to find problems through data analysis, and good content and user understanding ability
 </li>
 <li>
 Strong logical thinking and data analysis skills, proficiency in Excel, SQL and related analysis tools is preferred
 </li>
 <li>
 Good at thinking, active thinking, excellent cross-departmental communication and execution skills, strong pressure resistance, and result-oriented.
 </li>
 </ul>
 
 
 
 
 At Honor, we celebrate diversity &amp; Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills.
 
 
 
 
 
 
 Start a new journey with HONOR to go beyond!
 
 
 
 
</div>

Product Experience Officer

Explore 10000+ Customer experience leader in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 customer experience leader jobs IN Dubai United Arab Emirates

Service Designer

Guest Experience Leader

Customer Experience Manager

Customer Experience Manager

Sr. Manager Customer Experience

Customer Experience Manager

Product Experience Officer