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content lead

customer experience operations team lead

Multinet | UP

<div>
 
 
 Discover Multinet Up
 
 
 
 Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 
 
 Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 
 
 In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 
 
 
 
 
 
 The Privileges of Joining the Multinet Up Family
 
 
 
 
 Flexible Work Arrangement:
 
 With our hybrid work model, you have the flexibility to work from the office or from home.
 
 
 
 Two Continents, One Company:
 
 We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 
 
 
 Supportive and Agile Work Environment:
 
 We promote teamwork and have a fast and efficient work culture.
 
 
 
 Career Development:
 
 We value your professional growth and offer various training and development opportunities.
 
 
 
 Social Events:
 
 We organize fun and social activities that strengthen team spirit.
 
 
 
 Birthday Leaves:
 
 Enjoy a special day off on your birthday to celebrate and have fun!
 
 
 
 Special Support for Women Employees:
 
 We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 
 
 
 We're There for Our Parents:
 
 We offer leave for our employees to spend special moments with their families, such as on report card days.
 
 
 
 Award-Winning Employee Experience
 
 
 
 We are proud to be recognized with the
 
 Excellent Employee Experience Certification
 
 from Happy Place to Work and the
 
 Best Employee Experience Company
 
 award from Nice Medya.
 
 
 
 
 
 We are currently seeking a
 
 ''Customer Experience Operations Team Lead''
 
 to join our team with the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum of 3 years of experience in team management
 </li>
 <li>
 Proficiency in MS Office applications
 </li>
 <li>
 Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent analytical skills with experience in report preparation and analysis
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage daily operations of the customer experience team
 </li>
 <li>
 Conduct performance evaluations of team members and develop improvement plans
 </li>
 <li>
 Analyze customer feedback and implement strategies for enhancement
 </li>
 <li>
 Optimize customer experience processes and procedures
 </li>
 <li>
 Design training programs to ensure high-quality customer service
 </li>
 <li>
 Stay updated with new customer service technologies and tools
 </li>
 <li>
 Collaborate with other departments to enhance overall customer experience
 </li>
 </ul>
 
 
 
 
 
 About Our Team
 
 
 
 We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 
 
 
 
 
 *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Customer Experience Operations Team Lead

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
Dubai, United Arab Emirates, Istanbul, Turkey
Job Description:
Johnson &amp; Johnson Vision is recruiting for a Customer Collaboration Deliver Lead, Vision CEEMA (12 Months Assignment) to be based in Istanbul / T&uuml;rkiye or Dubai / UAE.
About Vision
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that&rsquo;s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs &ndash; from the pediatric to aging eye &ndash; in a patient&rsquo;s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech 
Position Overview
This position plays a critical role in aligning internal supply chain functions and customer priorities to achieve operational and strategic goals. The CPFR Deliver Lead is responsible for leading structured collaboration with selected customers in the areas of Customer experience, Distribution and Transportation. The role works cross-functionally with internal stakeholders in supply planning, logistics, customer service, commercial functions, and externally with customer supply chain teams. The objective is to deliver high service levels, improve supply chain responsiveness, and support mutual operational performance. 
Key Responsibilities
Customer Collaboration:<ul><li>
Develop strong working relationships with customers to align customer service, distribution, transportation, logistics, and supply chain performance goals.</li><li>
Ensure clear and transparent communication with customers to maintain trust and strengthen relationships.</li></ul>
Process Standardization and Management:<ul><li>
Support the refinement of E2E processes including order management, warehouse operations, distribution and transportation to support customer-focused operations.</li></ul>
Performance Management:<ul><li>
Track and regularly review key performance indicators for E2E order management, i.e. OTIF-D.</li></ul>
Customer Issue Resolution:
<ul><li>Act as the primary contact for addressing customer concerns related to E2E order management, replenishments, and supply chain constraints.</li><li>
Collaborate with internal teams to identify root causes, resolve issues promptly, and implement preventive measures to avoid recurrence.</li></ul>
Cross-Functional Coordination:<ul><li>
Collaborate closely with Commercial teams to ensure customer needs and business priorities are reflected in planning and execution.</li><li>
Engage with demand planning, customer service, distribution, and supply planning teams to ensure effective implementation and maintenance of CPFR Deliver practices.</li></ul>
Problem Resolution:<ul><li>
Proactively address challenges such as data quality gaps, lack of transparency, or process misalignment by implementing clear and actionable solutions.</li></ul>
Qualifications &amp; Skills
Education:<ul><li>
Bachelor&rsquo;s degree or equivalent experience in Supply Chain Management, Customer Collaboration, Logistics, Business Administration, or related fields.</li><li>
Relevant certifications (e.g., APICS-CSCP) are a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of proven experience in supply chain, customer collaboration, or key account operations.</li><li>
Experience in Medical Devices 'Last Mile' Supply Chain Management is desirable</li></ul>
Technical Skills:<ul><li>
Proficiency in ERP systems such as SAP (ECC or S/4HANA).</li><li>
Solid understanding of customer collaboration platforms and data sharing interfaces</li></ul>
Key Competencies:<ul><li>
Excellent communication skills to build partnerships and align cross-functional teams.</li><li>
Analytical approach with a focus on data-driven decision-making and problem resolution.</li><li>
Solid understanding of supply chain processes, planning, and execution.</li><li>
Validated ability to lead sophisticated projects and multiple collaborators simultaneously.</li><li>
Fluent in English; additional language skills are considered an advantage</li></ul>
Regional Knowledge:
<ul><li>Familiarity with CEEMA region market dynamics and customer-specific requirements is highly desirable.</li></ul>
Travel:
<ul><li>Willingness to travel within the CEEMA region (about 10-20%) to meet with commercial collaborators and customers to support implementation and improvement activities.</li></ul> 
Location:
<ul><li>Istanbul, Dubai</li></ul>
Required Skills:
Preferred Skills:
Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)</div>

Customer Collaboration Deliver Lead, Vision CEEMA (12 Months Assignment)

Hitachi Energy

<div>Description
The opportunity
Hitachi Energy is building a new, future‑focused global distribution model for its Distribution Automation (DA) business and is seeking a visionary leader to design it from the ground up. Rather than inheriting an existing structure, this role focuses on creating an innovative, digitalized, and scalable delivery system that enhances customer experience, agility, and operational excellence. The ideal leader will rethink traditional processes, simplify complexity, and establish a resilient operating model for a rapidly expanding global business. As part of the DA leadership team and in close collaboration with Sales, Operations, and SCM, this leader will ultimately own the P&amp;L and oversee DA&rsquo;s end‑to‑end delivery structure once the new model is established.
How you&rsquo;ll make an impact<ul><li>
Design &amp; Build the Future DA Delivery Model: Reimagine and architect a modern, scalable, and customer‑centric distribution automation delivery model that challenges existing industry norms.</li><li>
Lead the definition, setup, and operationalization of the new Delivery model, taking full P&amp;L ownership and driving continuous performance improvement.</li><li>
Drive End‑to‑End Demand Fulfillment Excellence: Oversee the full value chain from tendering to after‑sales, ensuring predictable, high‑quality, and high‑speed fulfillment with maximum transparency for customers.</li><li>
Be the Customer‑Facing Champion of Delivery: Act as the central reference for customers on all demand‑fulfillment topics, fostering trust, responsiveness, and long‑term partnership.</li><li>
Enable Digitalization &amp; E‑Commerce Transformation: Lead the implementation of our future DA e‑commerce and digital fulfillment solutions, enabling intuitive, frictionless customer experiences.</li><li>
Collaborate Across the Global Organization: Build strong alignment with Sales, Operations, SCM, and Product Groups to ensure that market expectations are accurately captured and seamlessly orchestrated.</li><li>
Support Acquisition Integration: Define and lead the operational integration of potential DA acquisitions, ensuring a smooth transition into the new delivery model.</li><li>
Lead Customer Activities &amp; Operational Excellence: Govern customer audits, FATs, visits, and special projects while ensuring highest standards in safety, quality, delivery, and cost.</li></ul> 
Your background<ul><li>
A Strategic Builder &amp; Change Leader: You bring a strategic mindset and the ability to design from a blank page challenging traditional processes and implementing new methods that unlock growth.</li><li>
Proven Leadership Across Functions: Your experience spans sourcing, customer service, production, logistics, after‑sales, and general management&mdash;allowing you to orchestrate the full delivery lifecycle with confidence.</li><li>
Strong Communicator &amp; Influencer: You are a compelling communicator capable of building alignment, energizing teams, and influencing stakeholders across functions and geographies.</li><li>
Proven Experience in similar roles in B2B</li><li>
Entrepreneurial, Agile, and Customer‑Obsessed: You think beyond incremental improvements. You bring innovative ideas, challenge the status quo, and continuously ask: How can we deliver better, faster, and more simply?</li><li>
Energy Industry understanding: You understand the energy/grid automation landscape and can translate market needs into operational excellence.</li><li>
Solid Business Foundations: You have experience in P/L management and ownership, taxonomy, budgeting, business planning, and negotiations, allowing you to manage the Delivery structure as a true business leader and in the most efficient way possible.</li><li>
A Bachelor's degree or higher in Business administration, Supply Chain/Operations Management, or related fields</li><li>
Fluent in English</li></ul><h2 class="jobSectionHeader"> 
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Head of Distribution Automation Global Delivery Center

MetLife

<div><div><div><div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>24-Feb-2026
</div></div><div><div>Job ID
</div><div>15805
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Description and Requirements
</h3></div></div><div><div><div><div>Claims Manager 
</div></div><div><div> 
The Opportunity
The Claims Manager is responsible for leading a fast‑paced, high‑volume, and globally connected claims organization, ensuring operational excellence across all claims processes. Guided by our purpose &ndash; always with you building a more confident future &ndash; and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role offers the opportunity to shape and elevate our claims operations at scale.
This is an exciting opportunity to lead a seasoned team, enhance end‑to‑end claims performance, strengthen risk and control frameworks, and drive impactful operational improvements across the organization. 
Key Responsibilities<ul><li>
Lead assessment and approval of Life, Personal Accident, and Unemployment claims within authorization limits.</li><li>
Create effective financial controls supporting daily payment verification, accuracy checks, and reconciliation processes.</li><li>
Oversee preparation and delivery of general, regional, and domestic reports, including quarterly SEDDK reporting (Table‑50 and Table‑10).</li><li>
Manage compliance with internal controls, regulatory requirements, and alignment with regional and local standards.</li><li>
Develop proactive risk mitigation practices and a strong control environment to prevent fraud.</li><li>
Coordinate team resources, operational capacity planning, leave schedules, and service continuity.</li></ul> 
Required Qualifications<ul><li>
Bachelor&rsquo;s degree from a 4‑year university (Medical professionals or graduates of Business, Economics, Engineering, or related fields preferred).</li><li>
Excellent command of English (written and verbal).</li><li>
Minimum 15 years of experience in the insurance sector with strong exposure to claims operations.</li><li>
At least 10 years of managerial/leadership experience, ideally overseeing large teams.</li><li>
Strong analytical thinking, problem‑solving, and decision‑making abilities.</li><li>
Proven crisis‑management skills and the ability to perform under pressure.</li><li>
Strong stakeholder management experience, especially in global or matrix structures.</li><li>
High attention to detail, strong sense of accountability, and process‑oriented mindset.</li><li>
Experience in process improvement, digitalization, and operational transformation is an advantage.</li></ul><ul><li> 
Preferred Qualifications</li><li>
15+ years of experience in claims operations or related functions.</li><li>
Experience with digital tools and platforms that enhance claims operational efficiency.</li><li>
Strong leadership skills with the ability to coach, motivate, and align large teams.</li><li>
Demonstrated ability to drive operational excellence and improve turnaround times.</li><li>
Customer‑centric mindset with focus on service quality and satisfaction.</li></ul>
</div></div></div></div></div><div><div><div><div><div><div>Benefits We Offer 
 
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families.
We offer private health insurance for you and your family, life insurance, employer pension plan, meal and transportation allowance, as well as a work from home allowance. We also provide a cultural Heritage Day off, and &ldquo;back to school&rdquo; and &ldquo;school report day&rdquo; leaves and much more!</div> 
<div></div>
</div></div><div><div>About MetLife 
<div></div>
Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</div></div></div></div></div></div>

Claims Manager

Kraft Heinz

<div><h2 class="jobSectionHeader">Job Description
</h2>About the Position
We have an excellent opportunity available for an Away from Home Regional Manager to make a difference at Kraft Heinz T&uuml;rkiye. You&rsquo;ll be working in a high-performing team and be reporting to the Away from Home Distributor Operations Sales Manager. Get ready for a lot of exposure to internal senior stakeholders, driving the Key Account plans and utilize your analytical and problem-solving skills to implement the division and channel strategy.
In brief, you will be responsible for
<ul><li>The Distributor/Customer management, executing the sales plan for each account to deliver the targeted results (sales volume and revenue; profit; distribution; customer satisfaction)
</li><li>Review weekly/monthly Distributor performance and highlight opportunities and risks
</li><li>Lead the portfolio expansion strategy and manage new product launches
</li><li>Support all market activation plans to maximize brand performance within the AFH Channel.
</li><li>Identify market potential to establish New Accounts in the AFH channel and build a new customer pipeline
</li><li>Closely monitor and follow up on all customer invoices (activity, price-discount-quantity differences)
</li></ul>What you bring:
<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree
</li><li>5+ years of experience in Sales or related commercial functions
</li><li>Away from Home Key Accounts experience is preferable
</li><li>Track record in delivering targets
</li><li>Ability to motivate and develop people
</li><li>A high degree of practice in Microsoft PowerPoint, Word, MS Excel
</li><li>A good command of English with an ability to understand and communicate clearly and effectively
</li></ul>This position will be based on Ankara.
About Us
 
 
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 
 
No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 
 
Our Culture of Ownership, Meritocracy and Collaboration
 
 
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day.
 
 
As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 
 
Employee Candidate Privacy Notice https //www.heinz.eu/turkey-candidate-privacy-policy
 
 
We are proud to be a Great Place to Work certified company. Click to view our certificate https //www.greatplacetowork.com.tr/sertifikasyon/sertifikali-sirketler/kraft-heinz-turkiye/ 
 
<h2 class="jobSectionHeader">Location(s)
</h2>Istanbul Branch 
 
 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .</div>

Regional Sales Manager (CES Anatolia & Black Sea)

Sanofi

<div>About the job
Reporting to the EM&amp;S Middle East Head, the Turkey Supply Chain Manager provides strategic leadership over the External Manufacturing &amp; Supply perimeter at Turkey level. This role owns the end-to-end integration, stabilization, and performance of a newly created external manufacturing activity, leading the operational transformation, governance model, and team development required to ensure long-term business continuity and growth.
Main responsibilities: 
Acting as the strategic leader for the Turkey External Manufacturing &amp; Supply perimeter, the EM&amp;S Supply Chain Manager owns the end-to-end performance, integration, and operational build-up of Turkey EM&amp;S activity. He ensures product availability, operational excellence, and compliance while leading cross-functional alignment with markets, CMOs, and internal stakeholders.<ul><li>
Strategic leadership of the New External Manufacturing Activity</li><li>
undefined</li><li>
Lead the full integration and setup of the new External Manufacturing Activity in Turkey, including governance model with CMO, processes, performance, master data structure, and operational flows.</li><li>
Act as the point of accountability for all strategic and operational decisions to ensure supply continuity, hyper-care phase, product availability, inventory valuation, and CMO performance.</li><li>
Provide strategic leadership and governance between markets, CMOs, partners, and internal stakeholders (EM&amp;S, Finance, Quality, Regulatory&hellip;) to secure supply performance, mitigate risks, and support the regional expansion roadmap.</li><li>
Define and implement the EM&amp;S Turkey Supply Chain roadmap, ensuring compliance and alignment with global strategy.</li><li>
Lead risk management, including capacity risks, quality constraints, raw material shortages, and artwork readiness.</li><li>
Negotiate and steer CMO SLAs and contractual commitments, ensuring strong collaboration with the Key Account function to achieve CSL, cost, and agility targets.</li><li>
Prepare and lead MSA performance reviews with CMOs</li><li>
Steer the S&amp;OP process for EM&amp;S Turkey perimeter to ensure aligned demand, supply, and capacity scenarios.</li><li>
Lead IBP governance for Turkey, challenging assumptions, aligning volumes (C1/C2/Budget/LRP) and presenting scenarios and trade-offs to Senior Leadership Team while contributing to budget cycles and strategic planning exercises in collaboration with Finance and Industrial Affairs.</li><li>
Lead integration projects, including the onboarding of new activities, and external manufacturing partners.</li></ul>
2. Demand Management &amp; Planning Excellence<ul><li>Own the demand validation process, challenging assumptions while ensuring alignment with manufacturing capabilities and business priorities.</li><li>Develop robust short- and long-term product requirement plans for EM&amp;S Turkey perimeter.</li><li>Ensure alignment of volumes with budget cycles, supply parameters, stock policy, and capacity assumptions.</li><li>Lead OOS diagnosis, projections, and mitigation planning to secure service level performance.</li><li>Evaluate and escalate major risks to the regional leadership when needed.</li><li>Lead and implement improvement strategies to optimize production flow and inventory consumption.</li></ul>
3. Operations &amp; Supply Performance Management<ul><li>Lead and develop Turkey Supply Chain team, ensuring capability building, clear accountability, and high-performance culture.</li><li>Deploy and monitor OTIF, CSL, CRI, SLA and inventory KPIs with a structured governance and escalation model.</li><li>Lead operations review meetings with CMOs and internal stakeholders, ensuring transparency, and effective decision-making.</li><li>Supervise logistics flows, warehouse operations, toll item management, and master data accuracy in SAP/Kinaxis.</li><li>Oversee artwork changes, documentation readiness, and waste minimization.</li><li>Ensure compliance with MSA contractual clauses, Quality requirements, HSE standards, and internal control frameworks.</li><li>Optimize supply chain activities by managing obsolescence risks, stock movements, and process efficiency improvements.</li><li>Develop a continuous improvement culture, focusing on process simplification, and digital enablement.</li></ul>
4. Compliance<ul><li>Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.</li><li>Demonstrate duty of care toward protecting the company&rsquo;s reputation.</li></ul>
5. Ethical Leadership<ul><li>Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).</li><li>Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.</li></ul>
6. Environmental &amp; Safety Leadership<ul><li>Supporting and complying with company safety rules and procedures.</li><li>Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.</li><li>Assisting in the investigation of accidents to help implement preventive measures.</li><li>Reading and following all safety documentation issued by the company.</li><li>Escalating any uncertainties or concerns to their supervisor or manager.</li></ul>
About you<ul><li>
Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.</li><li>
Experience: Minimum 10 years of experience with strong knowledge of processes and cross-functional team leadership in the pharmaceutical industry. Experience in manufacturing is an advantage</li></ul>
Skills:
Technical skills<ul><li>
Advanced proficiency in Microsoft Excel and data-driven decision-making</li><li>
Solid expertise in SAP / Kinaxis</li><li>
Deep understanding of pharmaceutical manufacturing, quality, and supply chain processes</li><li>
Strong command of Production Planning &amp; Control in complex environments</li><li>
Proven ability to manage and improve Customer Service Level (CSL) and end-to-end supply KPIs</li><li>
Strong knowledge of planning adherence, capacity management, and supply parameter optimization</li><li>
Experience in setting up EM&amp;S activities (desirable)</li></ul>
Leadership skills
o Ability to lead and develop teams, set clear expectations, and build capability
o Strong cross-functional leadership across Supply, Quality, IA, Finance, and CMOs
o Ability to take timely decisions with full accountability
o Capacity to manage multiple stakeholders and influence senior-level discussions
o Strong organizational and project management skills, especially in building new processes or governance models
o Ability to make timely decisions and take effective actions
o Strong organizational capabilities
Analytical &amp; Strategic Skills
o Strong analytical mindset with the ability to structure complex problems and translate data into decisions
o Ability to design and deploy strategic road maps, especially in new or transforming environments
o Sharp understanding of the pharmaceutical market, regulatory constraints, and supply chain risks
o Comfort operating in highly dynamic, cross-functional, and international settings
o Ability to anticipate risks, build mitigation plans, and drive continuous improvement initiatives<ul><li>Languages:</li></ul>
o Fluent Turkish and English is required
At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
Why choose us?
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.<ul><li>Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.</li><li>Transform lives worldwide by delivering life-changing treatments anywhere, anytime.</li><li>Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.</li><li>Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.</li><li>Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.</li><li>Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.</li><li>Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.</li><li>Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.</li></ul>
#LI-EUR
null</div>

EM&S Turkey Supply Chain Manager

<div>
 
 About The Job
 
 
 
 Reporting to the EM&amp;S Middle East Head, the Turkey Supply Chain Manager provides strategic leadership over the External Manufacturing &amp; Supply perimeter at Turkey level. This role owns the end-to-end integration, stabilization, and performance of a newly created external manufacturing activity, leading the operational transformation, governance model, and team development required to ensure long-term business continuity and growth.
 
 
 
 Main Responsibilities
 
 
 
 Acting as the strategic leader for the Turkey External Manufacturing &amp; Supply perimeter, the EM&amp;S Supply Chain Manager owns the end-to-end performance, integration, and operational build-up of Turkey EM&amp;S activity. He ensures product availability, operational excellence, and compliance while leading cross-functional alignment with markets, CMOs, and internal stakeholders.
 
 
 <ul>
 <li>
 Strategic leadership of the New External Manufacturing Activity
 </li>
 <li>
 undefined
 </li>
 <li>
 Lead the full integration and setup of the new External Manufacturing Activity in Turkey, including governance model with CMO, processes, performance, master data structure, and operational flows.
 </li>
 <li>
 Act as the point of accountability for all strategic and operational decisions to ensure supply continuity, hyper-care phase, product availability, inventory valuation, and CMO performance.
 </li>
 <li>
 Provide strategic leadership and governance between markets, CMOs, partners, and internal stakeholders (EM&amp;S, Finance, Quality, Regulatory&hellip;) to secure supply performance, mitigate risks, and support the regional expansion roadmap.
 </li>
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 Define and implement the EM&amp;S Turkey Supply Chain roadmap, ensuring compliance and alignment with global strategy.
 </li>
 <li>
 Lead risk management, including capacity risks, quality constraints, raw material shortages, and artwork readiness.
 </li>
 <li>
 Negotiate and steer CMO SLAs and contractual commitments, ensuring strong collaboration with the Key Account function to achieve CSL, cost, and agility targets.
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 <li>
 Prepare and lead MSA performance reviews with CMOs
 </li>
 <li>
 Steer the S&amp;OP process for EM&amp;S Turkey perimeter to ensure aligned demand, supply, and capacity scenarios.
 </li>
 <li>
 Lead IBP governance for Turkey, challenging assumptions, aligning volumes (C1/C2/Budget/LRP) and presenting scenarios and trade-offs to Senior Leadership Team while contributing to budget cycles and strategic planning exercises in collaboration with Finance and Industrial Affairs.
 </li>
 <li>
 Lead integration projects, including the onboarding of new activities, and external manufacturing partners.
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 <li>
 Demand Management &amp; Planning Excellence
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 <li>
 Own the demand validation process, challenging assumptions while ensuring alignment with manufacturing capabilities and business priorities.
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 <li>
 Develop robust short- and long-term product requirement plans for EM&amp;S Turkey perimeter.
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 <li>
 Ensure alignment of volumes with budget cycles, supply parameters, stock policy, and capacity assumptions.
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 Lead OOS diagnosis, projections, and mitigation planning to secure service level performance.
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 Evaluate and escalate major risks to the regional leadership when needed.
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 Lead and implement improvement strategies to optimize production flow and inventory consumption.
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 Operations &amp; Supply Performance Management
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 <li>
 Lead and develop Turkey Supply Chain team, ensuring capability building, clear accountability, and high-performance culture.
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 Deploy and monitor OTIF, CSL, CRI, SLA and inventory KPIs with a structured governance and escalation model.
 </li>
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 Lead operations review meetings with CMOs and internal stakeholders, ensuring transparency, and effective decision-making.
 </li>
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 Supervise logistics flows, warehouse operations, toll item management, and master data accuracy in SAP/Kinaxis.
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 Oversee artwork changes, documentation readiness, and waste minimization.
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 Ensure compliance with MSA contractual clauses, Quality requirements, HSE standards, and internal control frameworks.
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 Optimize supply chain activities by managing obsolescence risks, stock movements, and process efficiency improvements.
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 Develop a continuous improvement culture, focusing on process simplification, and digital enablement.
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 Compliance
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 Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.
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 <li>
 Demonstrate duty of care toward protecting the company&rsquo;s reputation.
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 <li>
 Ethical Leadership
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 Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).
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 Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.
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 Environmental &amp; Safety Leadership
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 Supporting and complying with company safety rules and procedures.
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 Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.
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 Assisting in the investigation of accidents to help implement preventive measures.
 </li>
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 Reading and following all safety documentation issued by the company.
 </li>
 <li>
 Escalating any uncertainties or concerns to their supervisor or manager.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.
 </li>
 <li>
 Experience: Minimum 10 years of experience with strong knowledge of processes and cross-functional team leadership in the pharmaceutical industry. Experience in manufacturing is an advantage
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Technical skills
 
 
 <ul>
 <li>
 Advanced proficiency in Microsoft Excel and data-driven decision-making
 </li>
 <li>
 Solid expertise in SAP / Kinaxis
 </li>
 <li>
 Deep understanding of pharmaceutical manufacturing, quality, and supply chain processes
 </li>
 <li>
 Strong command of Production Planning &amp; Control in complex environments
 </li>
 <li>
 Proven ability to manage and improve Customer Service Level (CSL) and end-to-end supply KPIs
 </li>
 <li>
 Strong knowledge of planning adherence, capacity management, and supply parameter optimization
 </li>
 <li>
 Experience in setting up EM&amp;S activities (desirable)
 
 
 </li>
 </ul>
 Leadership skills
 
 
 <ul>
 <li>
 Ability to lead and develop teams, set clear expectations, and build capability
 </li>
 <li>
 Strong cross-functional leadership across Supply, Quality, IA, Finance, and CMOs
 </li>
 <li>
 Ability to take timely decisions with full accountability
 </li>
 <li>
 Capacity to manage multiple stakeholders and influence senior-level discussions
 </li>
 <li>
 Strong organizational and project management skills, especially in building new processes or governance models
 </li>
 <li>
 Ability to make timely decisions and take effective actions
 </li>
 <li>
 Strong organizational capabilities
 
 
 </li>
 </ul>
 Analytical &amp; Strategic Skills
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to structure complex problems and translate data into decisions
 </li>
 <li>
 Ability to design and deploy strategic road maps, especially in new or transforming environments
 </li>
 <li>
 Sharp understanding of the pharmaceutical market, regulatory constraints, and supply chain risks
 </li>
 <li>
 Comfort operating in highly dynamic, cross-functional, and international settings
 </li>
 <li>
 Ability to anticipate risks, build mitigation plans, and drive continuous improvement initiatives
 </li>
 <li>
 Languages:
 </li>
 <li>
 Fluent Turkish and English is required
 
 
 </li>
 </ul>
 
 At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
 
 
 
 
 Why choose us?
 
 
 
 Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.
 
 
 <ul>
 <li>
 Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.
 </li>
 <li>
 Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
 </li>
 <li>
 Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
 </li>
 <li>
 Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.
 </li>
 <li>
 Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.
 </li>
 <li>
 Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.
 </li>
 <li>
 Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.
 </li>
 <li>
 Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.
 
 
 </li>
 </ul>
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