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customer experience operations team lead

Multinet | UP

<div>
 
 
 Discover Multinet Up
 
 
 
 Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 
 
 Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 
 
 In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 
 
 
 
 
 
 The Privileges of Joining the Multinet Up Family
 
 
 
 
 Flexible Work Arrangement:
 
 With our hybrid work model, you have the flexibility to work from the office or from home.
 
 
 
 Two Continents, One Company:
 
 We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 
 
 
 Supportive and Agile Work Environment:
 
 We promote teamwork and have a fast and efficient work culture.
 
 
 
 Career Development:
 
 We value your professional growth and offer various training and development opportunities.
 
 
 
 Social Events:
 
 We organize fun and social activities that strengthen team spirit.
 
 
 
 Birthday Leaves:
 
 Enjoy a special day off on your birthday to celebrate and have fun!
 
 
 
 Special Support for Women Employees:
 
 We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 
 
 
 We're There for Our Parents:
 
 We offer leave for our employees to spend special moments with their families, such as on report card days.
 
 
 
 Award-Winning Employee Experience
 
 
 
 We are proud to be recognized with the
 
 Excellent Employee Experience Certification
 
 from Happy Place to Work and the
 
 Best Employee Experience Company
 
 award from Nice Medya.
 
 
 
 
 
 We are currently seeking a
 
 ''Customer Experience Operations Team Lead''
 
 to join our team with the following qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Minimum of 3 years of experience in team management
 </li>
 <li>
 Proficiency in MS Office applications
 </li>
 <li>
 Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent analytical skills with experience in report preparation and analysis
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage daily operations of the customer experience team
 </li>
 <li>
 Conduct performance evaluations of team members and develop improvement plans
 </li>
 <li>
 Analyze customer feedback and implement strategies for enhancement
 </li>
 <li>
 Optimize customer experience processes and procedures
 </li>
 <li>
 Design training programs to ensure high-quality customer service
 </li>
 <li>
 Stay updated with new customer service technologies and tools
 </li>
 <li>
 Collaborate with other departments to enhance overall customer experience
 </li>
 </ul>
 
 
 
 
 
 About Our Team
 
 
 
 We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 
 
 
 
 
 *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 
</div>

Customer Experience Operations Team Lead

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Amazon&rsquo;s Middle East, Africa and Turkiye Operations Employee Experience and Relations (EXR) team is looking for a Head of Employee Relations, Turkiye with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people. The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Head of Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders&rsquo; skill sets in associate engagement across the organization. This position supports Amazon operations across Turkiye. The role will report to the Head of ER Africa, Middle East and Turkiye. 
 
Key job responsibilities 
<ul><li>Subject Matter Expertise: Utilize employee and labor relations expertise to identify issues, predict and mitigate risk and develop and execute ER strategies and ER programs for the business and lead Collective Worker Agreement cycles.
</li><li>Collate and analyze employee feedback across all levels on a regular basis and revise people programs and policies to generate more positive outcomes.</li><li>Strike the right balance between the need to focus on designing and deploying strategic initiatives and ensuring consistent ER presence on the shopfloor to enable efficient associate listening process.</li><li>Crisis Management: The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Assessing and calibrating responses to varying situations, using sound judgment in decision making.</li><li>Balancing time between projects and crisis-response is a critical component.</li><li>Project Management: Independently own large scale, network-wide projects for the ER team that improve the associate experience at the network level.
</li><li>Lead and drive teams to deliver results and execute project deliverables.
</li><li>Participate in and/or lead projects focused on continuous improvement.</li><li>Analytical and Measurement: Exceptional analytical skills, comfortable working with large amounts of data, communicating data findings and measuring success of programs and projects.</li><li>Deliver Innovative Solutions: Challenge current practices and think outside the box to generate creative ways to scale ER and HR programs and develop innovative ER solutions that meet timelines and deliverables, raise the bar and exceed the customer expectations.</li><li>Communication: Create and own written communications to business and HR leaders and stakeholders on all ER related matters, including efficient connection with the key stakeholers in other business lines.
</li><li>Cross-Functional Collaboration: Build collaborative, influential relationships with Operations and HR leaders and other critical stakeholders, internal and external, to gather information, feedback and earn support and necessary resources to develop and execute ER strategies and programs.</li><li>Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers. Handle employee complaints, manage grievance procedures in collaboration with HR, and facilitate counseling with other stakeholders. Investigate and resolve complex or critical employee relations issues in a timely and effective manner.</li><li>Travel: This position may require travel across Turkiye and internationally.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Extensive experience in employee relations, labor relations, or labor/employment law with an emphasis on labor and employee relations work.</li><li>Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction.</li><li>Strong negotiation experience, with excellent interpersonal, teamwork, and persuasion skills, enabling the individual to build influential partnerships with peers, senior leaders, cross-functional teams, and external stakeholders.</li><li>Experience identifying and resolving complex issues, demonstrating leadership in unfamiliar or ambiguous circumstances, with a strong sense of accountability, sound judgment, and high-quality decision-making.</li><li>Bachelor&rsquo;s degree.</li><li>Skilled in MS Excel, Word, SharePoint &amp; PowerPoint; curious about new learning technologies.</li><li>High proficiency in Turkish and English</li></ul>
- Bachelor&rsquo;s degree. Extensive experience in employee relations, labor relations, or labor/employment law with an emphasis on labor and employee relations work. Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction. Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments. Outstanding communication skills, specifically in written form and presentation and public speaking skills, in both Turkish and English. Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications; can facilitate action and commitment across in-person and remote groups of stakeholders and peer. Strong team, interpersonal, persuasion and negotiation skills, enabling individual to establish influential partnerships working with peers, senior leaders, across organizational lines and external stakeholders. Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances - solid sense of accountability, high-quality judgment and sound decision-making. Comfortable in a fast-paced environment, flexible, able to change direction quickly and in leading through both ambiguity and constant change Skilled in MS Excel, Word, SharePoint &amp; PowerPoint; curious about new learning technologies. Fluent in Turkish and English<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Advanced degree or specialized training in labor and employee relations</li><li>Previous experience in Operations, Logistics, and/or the distribution and transportation industry.</li><li>Demonstrated passion for building positive, engaged work environments for employees and leaders.</li><li>Strong bias for action, ability to independently deliver results while working remotely with limited direction.</li><li>Excellent written and verbal communication skills in both Turkish and English, including presentation and public speaking ability.</li><li>Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks while meeting commitments.</li><li>Ability to drive alignment and commitment across both in-person and remote stakeholder groups.</li><li>Comfortable in a fast-paced environment, flexible, able to change direction quickly and in leading through both ambiguity and constant change</li><li>Advanced degree, or other specialized training in labor/employee relations a significant plus. Previous Operations/Logistics experience Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds. Experience in distribution logistics and/or transportation industry. Demonstrated passion for building positive, engaged work environments for employees and leaders. Strong bias for action, ability to independently deliver results while working remotely with limited direction.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Head of Employee Relations, Turkiye, Employee Experience and Relations

MetLife

<div><div><div><div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>24-Feb-2026
</div></div><div><div>Job ID
</div><div>15805
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Description and Requirements
</h3></div></div><div><div><div><div>Claims Manager 
</div></div><div><div> 
The Opportunity
The Claims Manager is responsible for leading a fast‑paced, high‑volume, and globally connected claims organization, ensuring operational excellence across all claims processes. Guided by our purpose &ndash; always with you building a more confident future &ndash; and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role offers the opportunity to shape and elevate our claims operations at scale.
This is an exciting opportunity to lead a seasoned team, enhance end‑to‑end claims performance, strengthen risk and control frameworks, and drive impactful operational improvements across the organization. 
Key Responsibilities<ul><li>
Lead assessment and approval of Life, Personal Accident, and Unemployment claims within authorization limits.</li><li>
Create effective financial controls supporting daily payment verification, accuracy checks, and reconciliation processes.</li><li>
Oversee preparation and delivery of general, regional, and domestic reports, including quarterly SEDDK reporting (Table‑50 and Table‑10).</li><li>
Manage compliance with internal controls, regulatory requirements, and alignment with regional and local standards.</li><li>
Develop proactive risk mitigation practices and a strong control environment to prevent fraud.</li><li>
Coordinate team resources, operational capacity planning, leave schedules, and service continuity.</li></ul> 
Required Qualifications<ul><li>
Bachelor&rsquo;s degree from a 4‑year university (Medical professionals or graduates of Business, Economics, Engineering, or related fields preferred).</li><li>
Excellent command of English (written and verbal).</li><li>
Minimum 15 years of experience in the insurance sector with strong exposure to claims operations.</li><li>
At least 10 years of managerial/leadership experience, ideally overseeing large teams.</li><li>
Strong analytical thinking, problem‑solving, and decision‑making abilities.</li><li>
Proven crisis‑management skills and the ability to perform under pressure.</li><li>
Strong stakeholder management experience, especially in global or matrix structures.</li><li>
High attention to detail, strong sense of accountability, and process‑oriented mindset.</li><li>
Experience in process improvement, digitalization, and operational transformation is an advantage.</li></ul><ul><li> 
Preferred Qualifications</li><li>
15+ years of experience in claims operations or related functions.</li><li>
Experience with digital tools and platforms that enhance claims operational efficiency.</li><li>
Strong leadership skills with the ability to coach, motivate, and align large teams.</li><li>
Demonstrated ability to drive operational excellence and improve turnaround times.</li><li>
Customer‑centric mindset with focus on service quality and satisfaction.</li></ul>
</div></div></div></div></div><div><div><div><div><div><div>Benefits We Offer 
 
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families.
We offer private health insurance for you and your family, life insurance, employer pension plan, meal and transportation allowance, as well as a work from home allowance. We also provide a cultural Heritage Day off, and &ldquo;back to school&rdquo; and &ldquo;school report day&rdquo; leaves and much more!</div> 
<div></div>
</div></div><div><div>About MetLife 
<div></div>
Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</div></div></div></div></div></div>

Claims Manager

Sanofi

<div>About the job
Reporting to the EM&amp;S Middle East Head, the Turkey Supply Chain Manager provides strategic leadership over the External Manufacturing &amp; Supply perimeter at Turkey level. This role owns the end-to-end integration, stabilization, and performance of a newly created external manufacturing activity, leading the operational transformation, governance model, and team development required to ensure long-term business continuity and growth.
Main responsibilities: 
Acting as the strategic leader for the Turkey External Manufacturing &amp; Supply perimeter, the EM&amp;S Supply Chain Manager owns the end-to-end performance, integration, and operational build-up of Turkey EM&amp;S activity. He ensures product availability, operational excellence, and compliance while leading cross-functional alignment with markets, CMOs, and internal stakeholders.<ul><li>
Strategic leadership of the New External Manufacturing Activity</li><li>
undefined</li><li>
Lead the full integration and setup of the new External Manufacturing Activity in Turkey, including governance model with CMO, processes, performance, master data structure, and operational flows.</li><li>
Act as the point of accountability for all strategic and operational decisions to ensure supply continuity, hyper-care phase, product availability, inventory valuation, and CMO performance.</li><li>
Provide strategic leadership and governance between markets, CMOs, partners, and internal stakeholders (EM&amp;S, Finance, Quality, Regulatory&hellip;) to secure supply performance, mitigate risks, and support the regional expansion roadmap.</li><li>
Define and implement the EM&amp;S Turkey Supply Chain roadmap, ensuring compliance and alignment with global strategy.</li><li>
Lead risk management, including capacity risks, quality constraints, raw material shortages, and artwork readiness.</li><li>
Negotiate and steer CMO SLAs and contractual commitments, ensuring strong collaboration with the Key Account function to achieve CSL, cost, and agility targets.</li><li>
Prepare and lead MSA performance reviews with CMOs</li><li>
Steer the S&amp;OP process for EM&amp;S Turkey perimeter to ensure aligned demand, supply, and capacity scenarios.</li><li>
Lead IBP governance for Turkey, challenging assumptions, aligning volumes (C1/C2/Budget/LRP) and presenting scenarios and trade-offs to Senior Leadership Team while contributing to budget cycles and strategic planning exercises in collaboration with Finance and Industrial Affairs.</li><li>
Lead integration projects, including the onboarding of new activities, and external manufacturing partners.</li></ul>
2. Demand Management &amp; Planning Excellence<ul><li>Own the demand validation process, challenging assumptions while ensuring alignment with manufacturing capabilities and business priorities.</li><li>Develop robust short- and long-term product requirement plans for EM&amp;S Turkey perimeter.</li><li>Ensure alignment of volumes with budget cycles, supply parameters, stock policy, and capacity assumptions.</li><li>Lead OOS diagnosis, projections, and mitigation planning to secure service level performance.</li><li>Evaluate and escalate major risks to the regional leadership when needed.</li><li>Lead and implement improvement strategies to optimize production flow and inventory consumption.</li></ul>
3. Operations &amp; Supply Performance Management<ul><li>Lead and develop Turkey Supply Chain team, ensuring capability building, clear accountability, and high-performance culture.</li><li>Deploy and monitor OTIF, CSL, CRI, SLA and inventory KPIs with a structured governance and escalation model.</li><li>Lead operations review meetings with CMOs and internal stakeholders, ensuring transparency, and effective decision-making.</li><li>Supervise logistics flows, warehouse operations, toll item management, and master data accuracy in SAP/Kinaxis.</li><li>Oversee artwork changes, documentation readiness, and waste minimization.</li><li>Ensure compliance with MSA contractual clauses, Quality requirements, HSE standards, and internal control frameworks.</li><li>Optimize supply chain activities by managing obsolescence risks, stock movements, and process efficiency improvements.</li><li>Develop a continuous improvement culture, focusing on process simplification, and digital enablement.</li></ul>
4. Compliance<ul><li>Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.</li><li>Demonstrate duty of care toward protecting the company&rsquo;s reputation.</li></ul>
5. Ethical Leadership<ul><li>Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).</li><li>Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.</li></ul>
6. Environmental &amp; Safety Leadership<ul><li>Supporting and complying with company safety rules and procedures.</li><li>Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.</li><li>Assisting in the investigation of accidents to help implement preventive measures.</li><li>Reading and following all safety documentation issued by the company.</li><li>Escalating any uncertainties or concerns to their supervisor or manager.</li></ul>
About you<ul><li>
Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.</li><li>
Experience: Minimum 10 years of experience with strong knowledge of processes and cross-functional team leadership in the pharmaceutical industry. Experience in manufacturing is an advantage</li></ul>
Skills:
Technical skills<ul><li>
Advanced proficiency in Microsoft Excel and data-driven decision-making</li><li>
Solid expertise in SAP / Kinaxis</li><li>
Deep understanding of pharmaceutical manufacturing, quality, and supply chain processes</li><li>
Strong command of Production Planning &amp; Control in complex environments</li><li>
Proven ability to manage and improve Customer Service Level (CSL) and end-to-end supply KPIs</li><li>
Strong knowledge of planning adherence, capacity management, and supply parameter optimization</li><li>
Experience in setting up EM&amp;S activities (desirable)</li></ul>
Leadership skills
o Ability to lead and develop teams, set clear expectations, and build capability
o Strong cross-functional leadership across Supply, Quality, IA, Finance, and CMOs
o Ability to take timely decisions with full accountability
o Capacity to manage multiple stakeholders and influence senior-level discussions
o Strong organizational and project management skills, especially in building new processes or governance models
o Ability to make timely decisions and take effective actions
o Strong organizational capabilities
Analytical &amp; Strategic Skills
o Strong analytical mindset with the ability to structure complex problems and translate data into decisions
o Ability to design and deploy strategic road maps, especially in new or transforming environments
o Sharp understanding of the pharmaceutical market, regulatory constraints, and supply chain risks
o Comfort operating in highly dynamic, cross-functional, and international settings
o Ability to anticipate risks, build mitigation plans, and drive continuous improvement initiatives<ul><li>Languages:</li></ul>
o Fluent Turkish and English is required
At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
Why choose us?
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.<ul><li>Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.</li><li>Transform lives worldwide by delivering life-changing treatments anywhere, anytime.</li><li>Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.</li><li>Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.</li><li>Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.</li><li>Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.</li><li>Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.</li><li>Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.</li></ul>
#LI-EUR
null</div>

EM&S Turkey Supply Chain Manager

Kraft Heinz

<div><h2 class="jobSectionHeader">Job Description
</h2>About the Position
We have an excellent opportunity available for an Away from Home Regional Manager to make a difference at Kraft Heinz T&uuml;rkiye. You&rsquo;ll be working in a high-performing team and be reporting to the Away from Home Distributor Operations Sales Manager. Get ready for a lot of exposure to internal senior stakeholders, driving the Key Account plans and utilize your analytical and problem-solving skills to implement the division and channel strategy.
In brief, you will be responsible for
<ul><li>The Distributor/Customer management, executing the sales plan for each account to deliver the targeted results (sales volume and revenue; profit; distribution; customer satisfaction)
</li><li>Review weekly/monthly Distributor performance and highlight opportunities and risks
</li><li>Lead the portfolio expansion strategy and manage new product launches
</li><li>Support all market activation plans to maximize brand performance within the AFH Channel.
</li><li>Identify market potential to establish New Accounts in the AFH channel and build a new customer pipeline
</li><li>Closely monitor and follow up on all customer invoices (activity, price-discount-quantity differences)
</li></ul>What you bring:
<ul><li>Bachelor&rsquo;s or Master&rsquo;s Degree
</li><li>5+ years of experience in Sales or related commercial functions
</li><li>Away from Home Key Accounts experience is preferable
</li><li>Track record in delivering targets
</li><li>Ability to motivate and develop people
</li><li>A high degree of practice in Microsoft PowerPoint, Word, MS Excel
</li><li>A good command of English with an ability to understand and communicate clearly and effectively
</li></ul>This position will be based on Ankara.
About Us
 
 
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 
 
No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 
 
Our Culture of Ownership, Meritocracy and Collaboration
 
 
We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day.
 
 
As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 
 
Employee Candidate Privacy Notice https //www.heinz.eu/turkey-candidate-privacy-policy
 
 
We are proud to be a Great Place to Work certified company. Click to view our certificate https //www.greatplacetowork.com.tr/sertifikasyon/sertifikali-sirketler/kraft-heinz-turkiye/ 
 
<h2 class="jobSectionHeader">Location(s)
</h2>Istanbul Branch 
 
 
Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .</div>

Regional Sales Manager (CES Anatolia & Black Sea)

<div>
 
 About The Job
 
 
 
 Reporting to the EM&amp;S Middle East Head, the Turkey Supply Chain Manager provides strategic leadership over the External Manufacturing &amp; Supply perimeter at Turkey level. This role owns the end-to-end integration, stabilization, and performance of a newly created external manufacturing activity, leading the operational transformation, governance model, and team development required to ensure long-term business continuity and growth.
 
 
 
 Main Responsibilities
 
 
 
 Acting as the strategic leader for the Turkey External Manufacturing &amp; Supply perimeter, the EM&amp;S Supply Chain Manager owns the end-to-end performance, integration, and operational build-up of Turkey EM&amp;S activity. He ensures product availability, operational excellence, and compliance while leading cross-functional alignment with markets, CMOs, and internal stakeholders.
 
 
 <ul>
 <li>
 Strategic leadership of the New External Manufacturing Activity
 </li>
 <li>
 undefined
 </li>
 <li>
 Lead the full integration and setup of the new External Manufacturing Activity in Turkey, including governance model with CMO, processes, performance, master data structure, and operational flows.
 </li>
 <li>
 Act as the point of accountability for all strategic and operational decisions to ensure supply continuity, hyper-care phase, product availability, inventory valuation, and CMO performance.
 </li>
 <li>
 Provide strategic leadership and governance between markets, CMOs, partners, and internal stakeholders (EM&amp;S, Finance, Quality, Regulatory&hellip;) to secure supply performance, mitigate risks, and support the regional expansion roadmap.
 </li>
 <li>
 Define and implement the EM&amp;S Turkey Supply Chain roadmap, ensuring compliance and alignment with global strategy.
 </li>
 <li>
 Lead risk management, including capacity risks, quality constraints, raw material shortages, and artwork readiness.
 </li>
 <li>
 Negotiate and steer CMO SLAs and contractual commitments, ensuring strong collaboration with the Key Account function to achieve CSL, cost, and agility targets.
 </li>
 <li>
 Prepare and lead MSA performance reviews with CMOs
 </li>
 <li>
 Steer the S&amp;OP process for EM&amp;S Turkey perimeter to ensure aligned demand, supply, and capacity scenarios.
 </li>
 <li>
 Lead IBP governance for Turkey, challenging assumptions, aligning volumes (C1/C2/Budget/LRP) and presenting scenarios and trade-offs to Senior Leadership Team while contributing to budget cycles and strategic planning exercises in collaboration with Finance and Industrial Affairs.
 </li>
 <li>
 Lead integration projects, including the onboarding of new activities, and external manufacturing partners.
 </li>
 <li>
 Demand Management &amp; Planning Excellence
 </li>
 <li>
 Own the demand validation process, challenging assumptions while ensuring alignment with manufacturing capabilities and business priorities.
 </li>
 <li>
 Develop robust short- and long-term product requirement plans for EM&amp;S Turkey perimeter.
 </li>
 <li>
 Ensure alignment of volumes with budget cycles, supply parameters, stock policy, and capacity assumptions.
 </li>
 <li>
 Lead OOS diagnosis, projections, and mitigation planning to secure service level performance.
 </li>
 <li>
 Evaluate and escalate major risks to the regional leadership when needed.
 </li>
 <li>
 Lead and implement improvement strategies to optimize production flow and inventory consumption.
 </li>
 <li>
 Operations &amp; Supply Performance Management
 </li>
 <li>
 Lead and develop Turkey Supply Chain team, ensuring capability building, clear accountability, and high-performance culture.
 </li>
 <li>
 Deploy and monitor OTIF, CSL, CRI, SLA and inventory KPIs with a structured governance and escalation model.
 </li>
 <li>
 Lead operations review meetings with CMOs and internal stakeholders, ensuring transparency, and effective decision-making.
 </li>
 <li>
 Supervise logistics flows, warehouse operations, toll item management, and master data accuracy in SAP/Kinaxis.
 </li>
 <li>
 Oversee artwork changes, documentation readiness, and waste minimization.
 </li>
 <li>
 Ensure compliance with MSA contractual clauses, Quality requirements, HSE standards, and internal control frameworks.
 </li>
 <li>
 Optimize supply chain activities by managing obsolescence risks, stock movements, and process efficiency improvements.
 </li>
 <li>
 Develop a continuous improvement culture, focusing on process simplification, and digital enablement.
 </li>
 <li>
 Compliance
 </li>
 <li>
 Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.
 </li>
 <li>
 Demonstrate duty of care toward protecting the company&rsquo;s reputation.
 </li>
 <li>
 Ethical Leadership
 </li>
 <li>
 Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).
 </li>
 <li>
 Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.
 </li>
 <li>
 Environmental &amp; Safety Leadership
 </li>
 <li>
 Supporting and complying with company safety rules and procedures.
 </li>
 <li>
 Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.
 </li>
 <li>
 Assisting in the investigation of accidents to help implement preventive measures.
 </li>
 <li>
 Reading and following all safety documentation issued by the company.
 </li>
 <li>
 Escalating any uncertainties or concerns to their supervisor or manager.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.
 </li>
 <li>
 Experience: Minimum 10 years of experience with strong knowledge of processes and cross-functional team leadership in the pharmaceutical industry. Experience in manufacturing is an advantage
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Technical skills
 
 
 <ul>
 <li>
 Advanced proficiency in Microsoft Excel and data-driven decision-making
 </li>
 <li>
 Solid expertise in SAP / Kinaxis
 </li>
 <li>
 Deep understanding of pharmaceutical manufacturing, quality, and supply chain processes
 </li>
 <li>
 Strong command of Production Planning &amp; Control in complex environments
 </li>
 <li>
 Proven ability to manage and improve Customer Service Level (CSL) and end-to-end supply KPIs
 </li>
 <li>
 Strong knowledge of planning adherence, capacity management, and supply parameter optimization
 </li>
 <li>
 Experience in setting up EM&amp;S activities (desirable)
 
 
 </li>
 </ul>
 Leadership skills
 
 
 <ul>
 <li>
 Ability to lead and develop teams, set clear expectations, and build capability
 </li>
 <li>
 Strong cross-functional leadership across Supply, Quality, IA, Finance, and CMOs
 </li>
 <li>
 Ability to take timely decisions with full accountability
 </li>
 <li>
 Capacity to manage multiple stakeholders and influence senior-level discussions
 </li>
 <li>
 Strong organizational and project management skills, especially in building new processes or governance models
 </li>
 <li>
 Ability to make timely decisions and take effective actions
 </li>
 <li>
 Strong organizational capabilities
 
 
 </li>
 </ul>
 Analytical &amp; Strategic Skills
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to structure complex problems and translate data into decisions
 </li>
 <li>
 Ability to design and deploy strategic road maps, especially in new or transforming environments
 </li>
 <li>
 Sharp understanding of the pharmaceutical market, regulatory constraints, and supply chain risks
 </li>
 <li>
 Comfort operating in highly dynamic, cross-functional, and international settings
 </li>
 <li>
 Ability to anticipate risks, build mitigation plans, and drive continuous improvement initiatives
 </li>
 <li>
 Languages:
 </li>
 <li>
 Fluent Turkish and English is required
 
 
 </li>
 </ul>
 
 At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
 
 
 
 
 Why choose us?
 
 
 
 Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.
 
 
 <ul>
 <li>
 Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.
 </li>
 <li>
 Transform lives worldwide by delivering life-changing treatments anywhere, anytime.
 </li>
 <li>
 Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.
 </li>
 <li>
 Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.
 </li>
 <li>
 Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.
 </li>
 <li>
 Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.
 </li>
 <li>
 Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.
 </li>
 <li>
 Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.
 
 
 </li>
 </ul>
 null
 
 
</div>

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Sales Lead &ndash; Online Channels &ndash; Personal Health
<h3 class="jobSectionHeader">Job Description
</h3>Job title:
Sales Lead &ndash; Online Channels &ndash; Personal Health 
 
Your role:
We are seeking a highly experienced Online Channels Sales Lead to drive and accelerate digital commerce performance across Turkey&rsquo;s key online channels, including major marketplaces, e-retailers, and other emerging channels.
This role owns the end-to-end online channel strategy, leads complex and high-value commercial negotiations with platform partners, manages senior-level customer relationships, and builds a high-performing digital commerce organization. The role also serves as a senior commercial representative of the company and a strategic partner across internal functions.
Channel &amp; Digital Commerce Strategy
<ul><li>Define and execute the online channel sales strategy aligned with company growth objectives
</li><li>Lead the end-to-end commercial strategy across online and emerging channels to drive growth, profitability, and scalable channel expansion
</li><li>Drive sustainable revenue growth, market share expansion, and profitability across channels
</li><li>Own channel-level performance, forecasting, and long-term growth planning
</li></ul>Key Account &amp; Marketplace Management
<ul><li>Manage strategic relationships with leading marketplaces, national e-retailers, and key digital partners
</li><li>Lead annual commercial negotiations, including trade terms, digital investments, assortment decisions, and platform visibility
</li><li>Ensure strong execution of joint business plans (JBPs) with key partners
</li><li>Oversee marketplace performance, governance, and capability development
</li></ul>Leadership &amp; People Management
<ul><li>Lead, coach, and develop the digital commerce team (including content and trade marketing specialists)
</li><li>Build a high-performance culture through clear objectives, accountability, and continuous development
</li><li>Drive talent development, succession planning, and team engagement
</li><li>Collaborate effectively with peers and leadership teams
</li></ul>Cross-Functional Collaboration
<ul><li>Work closely with Marketing, Trade Marketing, Supply Chain, Finance, and Demand Planning
</li><li>Ensure alignment between sales forecasts, demand planning, and supply execution
</li><li>Contribute to category strategy, portfolio optimization, and pricing decisions for online channels
</li></ul>Financial Ownership &amp; Governance
<ul><li>Own P&amp;L responsibility for online channels
</li><li>Manage budgets, trade investments, and ROI on digital spend
</li>Ensure strong commercial governance and compliance with internal policies 
<li>
</li></ul> 
You're the right fit if:
<ul><li>Minimum of 12 years of progressive sales experience, with a solid track record in e-commerce
</li><li>Minimum of 5 years of people management experience
</li><li>Proven track record in marketplace, e-retail, and/or FMCG environments
</li><li>Strong background in key account and channel management within digital commerce
</li><li>Experience managing large-scale commercial portfolios online
</li><li>Demonstrated success in leading complex, high-value negotiations with platforms and retailers
</li></ul>Commercial &amp; Functional Skills
<ul><li>Channel strategy development and GTM execution
</li><li>Marketplace and e-retailer negotiation
</li><li>D2C operations and commercial management
</li><li>Annual trade agreements, listing management, promotions, and trade terms
</li><li>P&amp;L ownership, budget control, and financial acumen
</li><li>Forecasting and demand planning collaboration
</li><li>Category management and digital trade marketing coordination
</li></ul>Leadership &amp; Behavioral Competencies
<ul><li>Strong senior stakeholder management skills
</li><li>Excellent negotiation skills
</li><li>High-impact communication and presentation skills
</li><li>Collaborative mindset with the ability to work cross-functionally
</li><li>Ability to influence without formal authority
</li><li>Coaching, mentoring, and team development capabilities
</li></ul>#PersonalHealth 
 
 
How we work together
 
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
Onsite roles require full-time presence in the company&rsquo;s facilities.
 
Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations. 
<div> 
About Philips
 
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history .
</li><li>Learn more about our purpose .
</li></ul>If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .</div></div>

Sales Lead – Online Channels – Personal Health

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