customer experience

customer experience operations team lead Jobs in Istanbul Turkey

customer experience operations team lead

customer experience/call center specialist Jobs in Istanbul Turkey

customer representative - sales asistant Jobs in Istanbul Turkey

customer representative - sales asistant

fulfillment center operation specialist Jobs in Istanbul Turkey

fulfillment center operation specialist

customer experience call center specialist

Carla

<div>
 <p>
  <strong>
   **Empower Travelers Through Digital Support &ndash; Join Carla as a Customer Experience/Call Center Specialist!**
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you ready to embark on a journey where your passion for customer care and problem-solving creates meaningful travel experiences?
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Carla Car Rental, we are more than just a brand&mdash;we are redefining the car rental industry, making it seamless and enjoyable for travelers all around the world. We connect travelers with the best rental options and complementary services such as protection plans and roadside assistance, ensuring a smooth, hassle-free experience anytime, anywhere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a product-first company, innovation is our heartbeat. Our success is powered by a team of outstanding individuals, and now we are looking for a Customer Experience Specialist to join our dynamic, mobile-first global car rental platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You can download the Carla app:
 </p>
 <p>
  https://apps.apple.com/app/id1035631234
 </p>
 <p>
  https://play.google.com/store/apps/details?id=com.mobikasaba.carlaandroid
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **Role Overview:**
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Customer Experience/Call Center Specialist at Carla Car Rental, you will be at the forefront of ensuring our travelers have smooth, memorable journeys. This is not a front-desk role&mdash;our CX team operates digitally through phone and email, providing personalized support while collaborating closely with product and operations teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will act as the voice of the customer, identifying pain points, resolving issues, and contributing insights that help improve our products and services. Your work will directly influence customer satisfaction, loyalty, and the overall travel experience, making this role a key part of our mission to redefine car rentals worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **Key Responsibilities:**
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional support to travelers via phone and email in English.
  </li>
  <li>
   Manage and complete bookings accurately using our reservation system and dashboards.
  </li>
  <li>
   Collaborate with the data operations team to analyze trends and address evolving customer needs.
  </li>
  <li>
   Partner with the product team to represent the voice of the customer and inform product improvements.
  </li>
  <li>
   Identify opportunities to enhance customer satisfaction and business outcomes.
  </li>
  <li>
   Conduct quality assurance testing on products and provide actionable feedback for continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **Additional Insights:**
  </strong>
 </p>
 <ul>
  <li>
   This role includes a combination of day and night shifts, with at least three night shifts per week.
  </li>
  <li>
   Day shifts take place in the office; night shifts offer remote flexibility.
  </li>
  <li>
   On weekends, you will work one day shift and receive one day off, ensuring weekly hours do not exceed 45 hours.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **What We Seek in You:**
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (required).
  </li>
  <li>
   Fluency in English (written and spoken).
  </li>
  <li>
   Another language (Spanish, French, German, etc.) is a strong plus.
  </li>
  <li>
   Strong communication, problem-solving, and multitasking skills.
  </li>
  <li>
   Prior experience in customer support or a related field is a plus.
  </li>
  <li>
   Proficiency with customer support tools and software.
  </li>
  <li>
   Positive, proactive, and self-motivated attitude with a solution-oriented mindset.
  </li>
  <li>
   Ability to analyze data and trends, translating insights into effective action plans.
  </li>
  <li>
   Exceptional interpersonal skills: clear, professional, and courteous across all channels.
  </li>
  <li>
   Thrive in a fast-paced, startup environment with flexibility and a willingness to learn.
  </li>
  <li>
   Based in Istanbul.
  </li>
  <li>
   Openness to giving and receiving constructive feedback, fostering collaboration, and continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **What We Offer:**
  </strong>
 </p>
 <ul>
  <li>
   Stay on the cutting edge with up-to-date technical equipment, including macOS devices.
  </li>
  <li>
   Immerse yourself in an exceptionally innovative and dynamic work environment, where creativity thrives.
  </li>
  <li>
   Keep your energy levels up with a fully stocked kitchen, featuring coffee machines, snacks, and refreshing beverages.
  </li>
  <li>
   Enjoy additional meal and transportation allowances, demonstrating our commitment to your overall well-being.
  </li>
  <li>
   Experience a culture of transparency and open communication among employees, fostering a collaborative atmosphere.
  </li>
  <li>
   Embark on a journey of continuous learning and career development, with our encouragement and support.
  </li>
  <li>
   Work in a comfortable, centrally-located office in Uskudar, featuring dedicated recreation areas for relaxation.
  </li>
  <li>
   Pursue further education and growth with training and development reimbursement opportunities.
  </li>
  <li>
   Recharge and unwind with 12 days of vacation from Year 1 of employment.
  </li>
  <li>
   Celebrate your special day with a day off on your birthday.
  </li>
  <li>
   Experience a welcoming environment with a zero-tolerance policy for toxic behavior, ensuring a harmonious and respectful workplace for all.
  </li>
  <li>
   Join us in having fun during our office events, creating memorable moments together.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Carla embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
  </em>
 </p>
</div>


Customer Experience/Call Center Specialist

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>As a Warehouse Staff, your mission is to ensure the safe, accurate, and efficient handling of all warehouse operations, including inbound, outbound, and shelf management processes. You will report to the Foreign Trade and Logistics Specialist. You will;
</p><ul><li>Take an active role in inbound (goods receipt), outbound (shipment), and shelf management processes.
</li><li>Receive incoming shipments, sign the relevant documents, and perform physical checks (damage, missing items, etc.).
</li><li>Participate in unloading goods from vehicles and loading them onto the designated area in a safe and efficient manner.
</li><li>Pick, pack, palletize, and transfer customer orders accurately and on time.
</li><li>Operate forklifts, reach trucks, pallet trucks, and hand trucks as needed.
</li><li>Be responsible for carrying and stacking loads (up to 25 kg) inside and outside the warehouse.
</li><li>Contribute to accurate stock counts and regular inventory checks.
</li><li>Contribute to the safe and efficient flow of operations by setting up safe loading and unloading processes for vehicles.
</li><li>Report risks and malfunctions encountered during operations to the Logistics Specialist
</li><li>Act in line with the company&rsquo;s quality, environmental, and occupational health &amp; safety management systems policies and procedures.
</li></ul><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p>We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.
</p><ul><li>You have 2+ years of experience working in a warehouse or logistics roleAt least a high school diploma.
</li><li>A valid Forklift Operator&rsquo;s License (İş Makinesi Operat&ouml;rl&uuml;k Belgesi) suitable for indoor and outdoor use.
</li><li>Basic knowledge of ERP/WMS systems and handheld terminals.Basic computer skills (MS Office, ERP systems).
</li><li>Strong communication skills, a positive attitude, and a collaborative and responsible mindset.
</li></ul><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>A professional working environment in line with international warehouse operation standards.
</li><li>A respectful, open, and safe work culture based on collaboration.
</li><li>The opportunity to improve your technical skills on ERP/WMS systems.
</li><li>The chance to be at the center of warehouse operations and gain hands-on experience.
</li><li>Learning and development opportunities through exposure to diverse operational practices in your daily work
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>On-Site
<br>
This role requires you to work on-site at our office in İstanbul, T&uuml;rkiye (TR). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Supply Chain/Logistics
</div></div><br>
<div><div>Location: </div><div>T&uuml;rkiye
</div></div><br>
<div><div>City: </div><div>Istanbul
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco Group
</div></div><br>
<div><div>Company Name: </div><div>Tekser Endustriyel Cihazlar Sanayi ve Ticaret A.S.
</div></div><br>
<div><div>Date of Posting: </div><div>February 17, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>May 31, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Warehouse Staff

Pegasus Airlines

<div>
 <p>
  <strong>
   We are Pegasus Airlines!
  </strong>
 </p>
 <p>
  We are Pegasus. We represent the new generation in Turkish aviation. With our motto: Everyone has the right to fly, we inspire our guests to travel with low fares thanks to our business model.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As your digital airline, our guest-centric approach offers digital technologies and unique innovations that enhance the travel experience.
 </p>
 <p>
  Today, we operate connecting flights to more than 55 countries across T&uuml;rkiye, Europe, North Africa, the Middle East, Russia, and Central Asia. We have one of the youngest fleets in Turkey, which exceeds 127 aircraft in 2026.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you ready to embark on your Pegasus career path as our
  <strong>
   UX/UI Design Specialist/Senior Specialist
  </strong>
  , flight number PC-2026?
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Proven experience as a UX/UI Designer, preferably in the travel or technology industry.
  </li>
  <li>
   Strong proficiency in design tools like Figma, Sketch, Adobe XD, or similar.
  </li>
  <li>
   A deep understanding of user-centered design principles and methodologies.
  </li>
  <li>
   Aware of the terms User-Centered Design, Responsive Design, and Mobile First.
  </li>
  <li>
   Excellent communication and collaboration skills.
  </li>
  <li>
   A passion for creating exceptional user experiences.
  </li>
  <li>
   A portfolio demonstrating strong design skills and a keen eye for detail.
  </li>
  <li>
   Experience working in agile development environments is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   In this role, you will
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with cross-functional teams to understand user needs, business goals, and technical constraints.
  </li>
  <li>
   Create user personas, journey maps, wireframes, and prototypes.
  </li>
  <li>
   Create wireframes, mockups, and interactive prototypes to visualize design concepts and facilitate collaboration with cross-functional teams.
  </li>
  <li>
   Design visually appealing and consistent user interfaces, including layouts, typography, color palettes, and iconography.
  </li>
  <li>
   Conduct usability tests in coordination with product owners to evaluate the effectiveness and efficiency of our designs and iterate on designs based on user feedback.
  </li>
  <li>
   Create designs that are easy to perceive, and effective and increase user satisfaction by understanding user needs and application targets well for new demands
  </li>
  <li>
   Work closely with product owners, developers, and other designers to ensure seamless integration of design solutions into the product development process.
  </li>
  <li>
   Keep up to date with the latest trends and best practices in UX/UI design, and actively seek out opportunities to learn and grow.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Pegasus Airlines can offer you
  </strong>
 </p>
 <ul>
  <li>
   Discounted domestic and international flight tickets that include first-degree family members, For a single candidate can add +1 person, Discounted flight with contracted airlines to destinations where there are no flights
  </li>
  <li>
   Private health insurance
  </li>
  <li>
   Food voucher
  </li>
  <li>
   Remote and flexible working hours on certain days according to a working model, allowance for remote working days
  </li>
  <li>
   Fun@Fly Social Activity Clubs (Social clubs such as theatre club, sailing, trekking, running, basketball, volleyball and football teams, e-sports team)
  </li>
  <li>
   Kindergarten opportunity for female employees (Istanbul, Izmir, Antalya)
  </li>
  <li>
   Performance-based bonus system
  </li>
  <li>
   Shuttle
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Discover Pegasus Airlines!
  </strong>
 </p>
 <p>
  Our Framework for a Sustainable Future prioritizes our impact on the environment and society, as well as economic development. We call our route
  <strong>
   <u>
    Sustainable Future
   </u>
  </strong>
  . By 2050, we aim to eliminate carbon emissions from our operations, and we are working towards this goal. We are proud of a rich governance culture that is developed through a perspective open to continuous improvement and the feedback of our stakeholders. We regularly and transparently share our targets and performance on these issues with the public.
 </p>
 <p>
  Gender equality is at the foundation of our corporate culture. We are one of the pioneering airlines that have signed IATA's voluntary initiative "25by2025" to increase the representation of women in all areas of the aviation industry, including pilot, technician, and management ranks. We were the first airline in the world to join the UN Women's Empowerment Principles (WEPs) platform.
 </p>
 <p>
  Listen to every different voice in our quest for a more equal tomorrow for future generations and we call our voice #PegasusHarmony 💛
 </p>
</div>


UX/UI Design Specialist - Hybrid

<div>
 <p>
  <strong>
   📣
  </strong>
  We&rsquo;re on a mission to build a seamless, fast, and high-performing fulfillment operation and we&rsquo;re looking for a dynamic
  <strong>
   Fulfillment Center Operation Specialist
  </strong>
  to help us take our logistics excellence to the next level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about operational efficiency, process optimization, and driving warehouse excellence in a fast-paced e-commerce environment, this role is for you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   💼 What you&rsquo;ll do
  </strong>
 </p>
 <ul>
  <li>
   Organizing and optimizing warehouse operations to ensure smooth and uninterrupted workflows.
  </li>
  <li>
   Coordinating inbound, transfer, picking, packing, and outbound processes to guarantee accurate and timely dispatch.
  </li>
  <li>
   Managing product flow, shipment processes, and inventory accuracy.
  </li>
  <li>
   Resolving discrepancies such as missing, excess, damaged, or unregistered products and coordinating with relevant departments.
  </li>
  <li>
   Monitoring operational KPIs and preparing daily, weekly, and monthly performance reports.
  </li>
  <li>
   Using warehouse management systems and logistics software to track, analyze, and improve operational processes.
  </li>
  <li>
   Ensuring warehouse layout, workflow, and safety standards are aligned with company policies.
  </li>
  <li>
   Supporting continuous improvement initiatives to enhance efficiency and service levels.
  </li>
  <li>
   Collaborating closely with cross-functional teams to maintain operational excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ✅ Who you are
  </strong>
 </p>
 <ul>
  <li>
   Graduate of relevant university departments.
  </li>
  <li>
   Minimum 3 years of experience in e-commerce, fulfillment, warehouse, or logistics operations.
  </li>
  <li>
   Strong knowledge of warehouse management systems and operational reporting.
  </li>
  <li>
   Proficient in MS Office applications.
  </li>
  <li>
   Strong analytical thinking skills with a solution-oriented mindset.
  </li>
  <li>
   Effective communication and coordination skills.
  </li>
  <li>
   Able to thrive in a fast-paced and dynamic environment.
  </li>
  <li>
   Holder of a valid B-class driver&rsquo;s license.
  </li>
  <li>
   Able to travel when required.
  </li>
  <li>
   No military obligation. (for male candidates)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  As n11.com, we care about your Personal Data Security. Please find the Personal Data Protection Information Notice from the link below.
 </p>
 <p>
  <br/>
 </p>
 <p>
  https://n11scdn.akamaized.net/custom/upload/51/79/2889579912657586679.pdf
 </p>
 <p>
 </p>
</div>


Fulfillment Center Operation Specialist

Ticimax

<div>
 <p>
  <strong>
   Shape Your Future at Ticimax!
  </strong>
  🚀
 </p>
 <p>
  <strong>
   Position:
  </strong>
  E-Commerce Sales Specialist/Executive
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Allianz Tower, (On-Site Work)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Take One Step Closer to Your Dream Career!
  </strong>
 </p>
 <p>
  Ticimax, at the heart of e-commerce, is looking for an E-Commerce Sales Specialist/Executive to join its dynamic team! If sales is your field, you have strong communication skills, and you're eager to learn and grow, then you are the person we are looking for!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Express Your Creativity:
   </strong>
   A space where you can freely share your ideas.
  </li>
  <li>
   <strong>
    Continuous Development:
   </strong>
   Opportunities for training and career growth, with the chance to progress every day.
  </li>
  <li>
   <strong>
    Energetic Team:
   </strong>
   A supportive and enjoyable working environment.
  </li>
  <li>
   <strong>
    Innovation Hub:
   </strong>
   The chance to work with new technologies and trends, making a difference in the industry.
  </li>
  <li>
   <strong>
    Feedback Culture:
   </strong>
   An environment where you can receive continuous feedback to enhance your performance.
  </li>
  <li>
   <strong>
    Celebrating Success:
   </strong>
   Regular events to celebrate team achievements and boost motivation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who We Are Looking For:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   University graduate.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   A graduate or at least 1 year of experience, preferably in categories like home living, fashion, cosmetics, electronics, or food.
  </li>
  <li>
   <strong>
    Interested in Sales &amp; E-Commerce:
   </strong>
   Passionate about sales and e-commerce, with a strong desire to develop and grow in these fields.
  </li>
  <li>
   <strong>
    Tech Enthusiast:
   </strong>
   Proficient in office programs.
  </li>
  <li>
   <strong>
    Strategic Thinker:
   </strong>
   Experienced in developing sales strategies.
  </li>
  <li>
   <strong>
    Communication Expert:
   </strong>
   Able to communicate effectively and constructively within the team.
  </li>
  <li>
   <strong>
    Hardworking:
   </strong>
   Disciplined and determined work ethic.
  </li>
  <li>
   <strong>
    Customer-Oriented:
   </strong>
   Confident in managing customer relationships and meeting their needs.
  </li>
  <li>
   <strong>
    Curious and Eager:
   </strong>
   Open to learning new things and enthusiastic about growth.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Does This Interest You?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you&rsquo;re ready to make an impact in the e-commerce landscape, we want to hear from you!🌟
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ayd&inodot;nlatma Metni i&ccedil;in; https://www.ticimax.com/calisanlara-yonelik-aydinlatma-ve-gizlilik-politikamiz/
 </p>
</div>


E-Commerce Sales Specialist/Executive

SEO Sherpa

<div><p>We are seeking the SEO specialist of our dreams to join our growing team of talent.
</p><p>In the role, you'll own the on-page SEO process for an amazing pool of clients in markets as diverse as fashion and finance to automotive and travel.
</p><p>You&rsquo;ll spearhead traffic and ROI improvements for SEO Sherpa's clients by doing competitive analysis, keyword research, content development, and page-level optimizations.</p><p>
You will give recommendations and suggest opportunities for maximizing organic search performance using big data, creativity, and problem-solving at scale.</p><p>
You&rsquo;ll keep close tabs on our clients&rsquo; search performance by tracking and reporting changes in traffic, rankings, trends, and conversions. You'll feed those insights to fellow squad members to influence SEO strategy, direction, and approach.</p><p>
Sound like your cup of tea? Then read on.</p><p>
Note - while this position is a remote role, it requires a high level of collaboration with other team members. For that purpose, applicants residing in time zones of 4 hours +/- of Dubai (GST) will be considered.</p><b><br>
Requirements</b><p><br>
We are looking for a passionate SEO specialist who lives and breathes search engine optimization and is ready to impact our clients who include fast-growth startups and world-leading brands.</p><p><b>
Is This Role Right For You?</b></p><p><br>
If you answer &ldquo;YES&rdquo; to all these we&rsquo;ll be a great fit&hellip;.</p><ul>
<li>SEO is your thing, but we all know it takes a more holistic approach to be successful nowadays: You're confident using Analytics to make data-driven decisions. You understand that content strategy is really about providing resources to solve users' problems. And, you know the key to promoting content isn't how long your prospect list is, but identifying and connecting with the right influencers and websites.
</li><li>You have extensive in-the-trenches experience covering all aspects of SEO, but particularly on-page SEO such as keyword research, snippet optimization, TF-IDF, Schema, canonicalization, image optimization, and more.</li>
<li>You&rsquo;re a data-obsessed problem-solver with a creative mindset. Even though you love exploring new ideas, you believe that strategic decisions should be backed by data.</li>
<li>You're a motivated self-starter, with excellent time management skills and possess the ability to manage competing deadlines with gusto. You are proficient at building processes for repeatable success.</li>
<li>You are passionately engaged with the ever-evolving search landscape and have a finger on the changes that can help drive client success.
</li><li>You understand that results in SEO require a coordinated approach. You are highly collaborative and most in-flow when strategizing with technical, content, user-experience, and outreach specialists to solve client needs.</li>
<li>Lastly, you pay attention to the details, but never lose sight of the big picture which starts and ends with client results.
</li></ul><p>A proven successful track record of SEO results on sites in diverse industries will be to your advantage. A fun-going attitude is a must.</p><b><br>
Benefits</b><p><br>
Cool stuff you'll get:</p><ul>
<li>The opportunity to work with a talented team on an important mission.</li>
<li>Above market salary + incentives.</li>
<li>Unlimited (paid) personal time off for vacation, sick, and wellness days.</li>
<li>Full-time, flexible hours, and the freedom to work from home (or anywhere else) within timezones of 4 hours +/- of Dubai.</li>
<li>Radical transparency across business metrics and information (we call this &quot;open for business&quot;).</li>
<li>100% company-paid health insurance.</li>
<li>When the company does well, so will you. 8-15% of the net profit gets shared amongst the team members you included.</li>
<li>Regular training, professional workshops, and book purchases are covered by us.</li>
<li>Team retreats and meet-ups that bring together our remote-first workforce.</li>
<li>A fun work culture where we value your work and our client's business.</li></ul></div>

SEO Specialist - Remote

Ono AI Based HR Platform

<div>
 <p>
  As Ono, we are a next-generation AI HR Tech platform delivering end-to-end HR solutions &mdash; from recruitment and talent management to employee experience, engagement, and performance processes. We don&rsquo;t replace people with technology; we design technology to make people stronger, more visible, and more impactful.
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 <p>
  <br/>
 </p>
 <p>
  Together with our growing team, we are not only building a product; we are building a category, a brand, and a new language for HR. If you want to shape Ono&rsquo;s voice, positioning, and impact with your strategic perspective, we invite you to be at the center of this transformation journey.
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 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a team member who will grow our brand narrative strategically, build a holistic content ecosystem across all channels, and continuously elevate this structure with a performance-driven approach.
 </p>
 <p>
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 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in relevant fields (Communication, Marketing, Business Administration, etc.)
  </li>
  <li>
   Minimum 3 years of experience as Content Manager / Content Lead / Senior Content Specialist
  </li>
  <li>
   Preferably experience in technology companies, SaaS, or startups
  </li>
  <li>
   Experience in B2B content production (especially HR Tech, AI, SaaS)
  </li>
  <li>
   Ability to develop SEO strategies and conduct keyword analysis
  </li>
  <li>
   Experience in content planning, editorial calendar creation, and project coordination
  </li>
  <li>
   Social media content and strategy management, primarily on LinkedIn
  </li>
  <li>
   Experience creating blogs, landing pages, case studies, whitepapers, and email marketing content
  </li>
  <li>
   Ability to analyze performance using tools such as GA4 and Search Console
  </li>
  <li>
   Experience in building brand language and tone of voice
  </li>
  <li>
   Strong written and verbal English skills
  </li>
  <li>
   CMS (e.g., WordPress) experience
  </li>
  <li>
   Active use of AI tools (e.g., ChatGPT) in the content production process
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Develop and manage the company&rsquo;s end-to-end content strategy
  </li>
  <li>
   Plan monthly/quarterly content calendars
  </li>
  <li>
   Produce and optimize website, blog, social media, and campaign content
  </li>
  <li>
   Create SEO-focused content
  </li>
  <li>
   Collaborate with product, marketing, and sales teams to develop value proposition-driven content
  </li>
  <li>
   Prepare case studies, thought leadership, and long-form content
  </li>
  <li>
   Analyze content performance metrics and provide regular reporting
  </li>
  <li>
   Ensure brand consistency and content alignment across all channels
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A strategic role in a fast-growing, AI-driven technology company
  </li>
  <li>
   An agile environment where creative ideas are quickly implemented
  </li>
  <li>
   A young and dynamic team
  </li>
  <li>
   Hybrid / remote working flexibility
  </li>
  <li>
   Broad ownership and professional development opportunities
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  You can find detailed information about your rights under
  <strong>
   Law No. 6698 on the Protection of Personal Data (KVKK)
  </strong>
  at the following link: https://onenewone.com/kisisel-verilerin-islenmesi-hakkinda-aydinlatma-metni/
 </p>
</div>


Content Lead

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