warehouse operations manager

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business operations specialist

customer experience

customer experience consultant Jobs in Turkey

customer experience consultant

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customer experience operations team lead

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   ''Customer Experience Operations Team Lead''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum of 3 years of experience in team management
  </li>
  <li>
   Proficiency in MS Office applications
  </li>
  <li>
   Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent analytical skills with experience in report preparation and analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Manage daily operations of the customer experience team
  </li>
  <li>
   Conduct performance evaluations of team members and develop improvement plans
  </li>
  <li>
   Analyze customer feedback and implement strategies for enhancement
  </li>
  <li>
   Optimize customer experience processes and procedures
  </li>
  <li>
   Design training programs to ensure high-quality customer service
  </li>
  <li>
   Stay updated with new customer service technologies and tools
  </li>
  <li>
   Collaborate with other departments to enhance overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Customer Experience Operations Team Lead

DP World

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are looking for an experienced
 <strong>
  Warehouse Operations Manager
 </strong>
 to lead and manage Contract Logistics (CL) warehouse operations in line with end-to-end logistics objectives. This role is responsible for ensuring operational efficiency, cost optimization, sustainability, and high customer satisfaction, while managing KPIs, budgets, contracts, and warehouse projects including new warehouse setups and technical infrastructure.
 <br/>
 <br/>
 <strong>
  Your Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage CL warehouse operations in line with end-to-end logistics objectives,
  </li>
  <li>
   Lead new warehouse projects, including warehouse setup, construction processes, and technical infrastructure details,
  </li>
  <li>
   Prepare cost models according to customer operational needs,
  </li>
  <li>
   Provide profitable and OTIF warehouse solutions to customers,
  </li>
  <li>
   Ensure full customer satisfaction and zero complaint operations,
  </li>
  <li>
   Manage warehouse operations in a profitable, sustainable, high-productivity and lowest-cost structure,
  </li>
  <li>
   Set, evaluate, monitor, and continuously improve operational KPIs,
  </li>
  <li>
   Manage contracts with customers and suppliers,
  </li>
  <li>
   Oversee budget management including Capex and Opex planning and control,
  </li>
  <li>
   Ensure proper bonded warehouse management and compliance with customs regulations,
  </li>
  <li>
   Maintain knowledge and oversight of national and international freight operations,
  </li>
  <li>
   Ensure effective use and management of WMS and TMS systems,
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree preferably in Engineering, Business Administration, or related faculties,
  </li>
  <li>
   Minimum 10 years of warehouse operations management experience in Contract Logistics,
  </li>
  <li>
   Strong team, supplier, and customer management skills,
  </li>
  <li>
   Solid knowledge of bonded warehouse operations and customs regulations,
  </li>
  <li>
   Strong understanding of national and international freight processes,
  </li>
  <li>
   Proven experience in KPI management, performance monitoring, and efficiency improvement,
  </li>
  <li>
   Strong financial acumen including budget management, Capex &amp; Opex control,
  </li>
  <li>
   Hands-on experience with WMS and TMS systems,
  </li>
  <li>
   Advanced proficiency in MS Office applications, especially Excel (Macro &amp; VBA knowledge preferred),
  </li>
  <li>
   Upper-intermediate to advanced level of English,
  </li>
  <li>
   Strong leadership, decision-making, and problem-solving skills,
  </li>
  <li>
   Results-oriented mindset with a focus on operational excellence and customer satisfaction,
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About DP World
  <br/>
  <br/>
 </strong>
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 <br/>
 <br/>
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 <br/>
 <br/>
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 <br/>
 <br/>
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
 <br/>
 <br/>
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 <br/>
 <br/>
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 <br/>
 <br/>
 <strong>
  WE MAKE TRADE FLOW
  <br/>
  <br/>
 </strong>
</div>


Warehouse Operations Manager

<div><p>We are looking for an experienced <b>Warehouse Operations Manager </b>to lead and manage Contract Logistics (CL) warehouse operations in line with end-to-end logistics objectives. This role is responsible for ensuring operational efficiency, cost optimization, sustainability, and high customer satisfaction, while managing KPIs, budgets, contracts, and warehouse projects including new warehouse setups and technical infrastructure.
</p><p><b>Your Responsibilities:
</b></p><ul><li><p>Manage CL warehouse operations in line with end-to-end logistics objectives,
</p></li><li><p>Lead new warehouse projects, including warehouse setup, construction processes, and technical infrastructure details,
</p></li><li><p>Prepare cost models according to customer operational needs,
</p></li><li><p>Provide profitable and OTIF warehouse solutions to customers,
</p></li><li><p>Ensure full customer satisfaction and zero complaint operations,
</p></li><li><p>Manage warehouse operations in a profitable, sustainable, high-productivity and lowest-cost structure,
</p></li><li><p>Set, evaluate, monitor, and continuously improve operational KPIs,
</p></li><li><p>Manage contracts with customers and suppliers,
</p></li><li><p>Oversee budget management including Capex and Opex planning and control,
</p></li><li><p>Ensure proper bonded warehouse management and compliance with customs regulations,
</p></li><li><p>Maintain knowledge and oversight of national and international freight operations,
</p></li><li><p>Ensure effective use and management of WMS and TMS systems,<br>
<br>
</p></li></ul><p><b>Your Profile:
</b></p><ul><li><p>University degree preferably in Engineering, Business Administration, or related faculties,
</p></li><li><p>Minimum 10 years of warehouse operations management experience in Contract Logistics,
</p></li><li><p>Strong team, supplier, and customer management skills,
</p></li><li><p>Solid knowledge of bonded warehouse operations and customs regulations,
</p></li><li><p>Strong understanding of national and international freight processes,
</p></li><li><p>Proven experience in KPI management, performance monitoring, and efficiency improvement,
</p></li><li><p>Strong financial acumen including budget management, Capex &amp; Opex control,
</p></li><li><p>Hands-on experience with WMS and TMS systems,
</p></li><li><p>Advanced proficiency in MS Office applications, especially Excel (Macro &amp; VBA knowledge preferred),
</p></li><li><p>Upper-intermediate to advanced level of English,
</p></li><li><p>Strong leadership, decision-making, and problem-solving skills,
</p></li><li><p>Results-oriented mindset with a focus on operational excellence and customer satisfaction,<br>
<br>
</p></li></ul><p><b>About DP World
</b></p><p>Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
</p><p>With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
</p><p>We&rsquo;re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
</p><p>What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer&rsquo;s door.
</p><p>DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
</p><p>We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
</p><p><b>WE MAKE TRADE FLOW
</b></p><p><b>TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.<br>
</b></p><p></p><p>#LI-EY1</p></div>

Greif

<div>
 <strong>
  Greif
 </strong>
 is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
 <br/>
 <br/>
 With a commitment to legendary customer service, operational excellence, and global sustainability,
 <strong>
  Greif
 </strong>
 packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
 <br/>
 <br/>
 Learn more about the company's
 <strong>
  Customized Polymer
 </strong>
 ,
 <strong>
  Sustainable Fiber
 </strong>
 ,
 <strong>
  Durable Metal
 </strong>
 , and
 <strong>
  Integrated Solutions
 </strong>
 at
 <strong>
  www.greif.com
 </strong>
 and follow
 <strong>
  Greif
 </strong>
 on Instagram and LinkedIn.
 <br/>
 <br/>
 <strong>
  Our Vision
  <br/>
  <br/>
 </strong>
 Being the customer service company in the world.
 <br/>
 <br/>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 Creating packaging solutions for life&rsquo;s essentials.
 <br/>
 <br/>
 <strong>
  Job Requisition #:
  <br/>
  <br/>
 </strong>
 032640 Supply Chain Specialist (Open)
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Role overview
  <br/>
  <br/>
 </strong>
 A key role ensuring the flow of information and material across the network, including coordination with carriers, documentation, customs clearance, and internal stakeholders. This includes optimally planning material to support plant production following the philosophy of Demand-Driven Material Requirements Planning (MRP). Actions include supporting material/product transitions, optimizing network material inventory, coordinating with suppliers, and facilitating monthly plant-level Sales, Inventory and Operations Planning (SIOP) meetings
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead supply chain inventory processes, system settings, and achieving inventory targets for designated plants.
  </li>
  <li>
   Influence plant leadership on best practices for inventory management.
  </li>
  <li>
   Manage daily and weekly activities with suppliers and plants to optimize overall performance while providing excellent service to Greif&rsquo;s customers.
  </li>
  <li>
   Analyze inventory parameters and facilitate discussions of inventory practices and opportunities for improvement.
  </li>
  <li>
   Facilitate plant Sales, Inventory, Operations and Planning meetings, including review of plant metrics (KPIs) to achieve defined targets.
  </li>
  <li>
   Monitor supplier performance and proactively escalate any concerns to the Supply Chain Planning Manager and Category Sourcing Managers.
  </li>
  <li>
   If supply shortage occurs, manage allocation of inventory across network of plants. Initiate meetings to make recommendations and evaluate options for continued supply.
  </li>
  <li>
   As Subject Matter Expert, mature the processes and technology for Demand Driven MRP.
  </li>
  <li>
   Issue Direct materials purchase orders to suppliers and manage all purchase orders lifecycle (issue, acknowledgement, open qty, backlog, rescheduling planned receipt date if needed).
  </li>
  <li>
   In times of supplier or part change, define inventory buffers and lead transition of components.
  </li>
  <li>
   Coordinate timing of incoming components, and communicates any expected shortfalls to plants for potential need for expediting.
  </li>
  <li>
   Collaborate with suppliers for projected material demand.
  </li>
  <li>
   Escalate any supply chain planning related issue for awareness and action to leadership and SIOP
  </li>
  <li>
   Partner with colleagues across site to improve inventory control and standard practices
  </li>
  <li>
   Master Data management related to the planning of materials such as supplier lead time, MinOQs, Order Increment. Review master data accuracy and maintain accordingly in the ERP system.
  </li>
  <li>
   Liaise with freight forwarders, carriers, and customs agents to ensure timely delivery.
  </li>
  <li>
   Track shipments and proactively resolve delays or discrepancies.
  </li>
  <li>
   Maintain accurate records in the ERP system.
  </li>
  <li>
   Collaborate with warehouse, production, and customer service teams to align production priorities.
  </li>
  <li>
   Ensure compliance with international and domestic shipping regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree preferably in Supply Chain, Sourcing, or Operations.
  </li>
  <li>
   Minimum 5 years of experience of Supply Chain and Inventory Management experience required.
  </li>
  <li>
   Knowledge of shipping procedures, documentation, and Incoterms.
  </li>
  <li>
   Familiarity with ERP (e.g., SAP, Oracle, Infor).
  </li>
  <li>
   Excellent communication skills in English.
  </li>
  <li>
   Attention to detail and ability to work under pressure.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with international shipping and customs clearance.
  </li>
  <li>
   Possesses a solid understanding of plant manufacturing operations.
  </li>
  <li>
   Experience with demand-driven planning.
  </li>
  <li>
   Affinity with large data sets and Microsoft PowerBI.
  </li>
  <li>
   Strong understanding of supply chain and inventory management concepts., and ability to apply into practice.
  </li>
  <li>
   Solid systems background and analytical skills.
  </li>
  <li>
   Demonstrates ability to work collaboratively with others as part of a team and to work effectively independently.
  </li>
  <li>
   Possesses strong attention to detail, analytical skills, and problem solving skills.
  </li>
  <li>
   Demonstrates excellent interpersonal skills and strong negotiation skills.
  </li>
  <li>
   Possesses excellent time management, planning, and prioritization skills.
  </li>
  <li>
   Cross-cultural experience a plus.
   <br/>
   <br/>
  </li>
 </ul>
 At
 <strong>
  Greif
 </strong>
 , we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
 <br/>
 <br/>
 <em>
  <strong>
   Protect Yourself From Scams:
  </strong>
 </em>
 <em>
  We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at
 </em>
 <em>
  www.greif.com
 </em>
 <em>
  . All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link
 </em>
 Contact Us - Greif
 <em>
  .
  <br/>
  <br/>
 </em>
 <strong>
  EEO Statement
  <br/>
  <br/>
 </strong>
 https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
 <br/>
 <br/>
 <em>
  We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other
 </em>
 <em>
  any other legally protected characteristic.
  <br/>
  <br/>
 </em>
 <em>
  For more information read Greif&rsquo;s Equal Opportunity Policy.
 </em>
</div>


Supply Chain Specialist

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon&rsquo;s Middle East, Africa and Turkiye Operations Employee Experience and Relations (EXR) team is looking for a Head of Employee Relations, Turkiye with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders, significant employee and labor relations subject matter expertise and proven success as a leader of people. The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Head of Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders&rsquo; skill sets in associate engagement across the organization. This position supports Amazon operations across Turkiye. The role will report to the Head of ER Africa, Middle East and Turkiye.<br>
<br>
Key job responsibilities<br>
<ul><li>Subject Matter Expertise: Utilize employee and labor relations expertise to identify issues, predict and mitigate risk and develop and execute ER strategies and ER programs for the business and lead Collective Worker Agreement cycles.
</li><li>Collate and analyze employee feedback across all levels on a regular basis and revise people programs and policies to generate more positive outcomes.</li><li>Strike the right balance between the need to focus on designing and deploying strategic initiatives and ensuring consistent ER presence on the shopfloor to enable efficient associate listening process.</li><li>Crisis Management: The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Assessing and calibrating responses to varying situations, using sound judgment in decision making.</li><li>Balancing time between projects and crisis-response is a critical component.</li><li>Project Management: Independently own large scale, network-wide projects for the ER team that improve the associate experience at the network level.
</li><li>Lead and drive teams to deliver results and execute project deliverables.
</li><li>Participate in and/or lead projects focused on continuous improvement.</li><li>Analytical and Measurement: Exceptional analytical skills, comfortable working with large amounts of data, communicating data findings and measuring success of programs and projects.</li><li>Deliver Innovative Solutions: Challenge current practices and think outside the box to generate creative ways to scale ER and HR programs and develop innovative ER solutions that meet timelines and deliverables, raise the bar and exceed the customer expectations.</li><li>Communication: Create and own written communications to business and HR leaders and stakeholders on all ER related matters, including efficient connection with the key stakeholers in other business lines.
</li><li>Cross-Functional Collaboration: Build collaborative, influential relationships with Operations and HR leaders and other critical stakeholders, internal and external, to gather information, feedback and earn support and necessary resources to develop and execute ER strategies and programs.</li><li>Problem Solver: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers. Handle employee complaints, manage grievance procedures in collaboration with HR, and facilitate counseling with other stakeholders. Investigate and resolve complex or critical employee relations issues in a timely and effective manner.</li><li>Travel: This position may require travel across Turkiye and internationally.</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>Extensive experience in employee relations, labor relations, or labor/employment law with an emphasis on labor and employee relations work.</li><li>Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction.</li><li>Strong negotiation experience, with excellent interpersonal, teamwork, and persuasion skills, enabling the individual to build influential partnerships with peers, senior leaders, cross-functional teams, and external stakeholders.</li><li>Experience identifying and resolving complex issues, demonstrating leadership in unfamiliar or ambiguous circumstances, with a strong sense of accountability, sound judgment, and high-quality decision-making.</li><li>Bachelor&rsquo;s degree.</li><li>Skilled in MS Excel, Word, SharePoint &amp; PowerPoint; curious about new learning technologies.</li><li>High proficiency in Turkish and English</li></ul>
- Bachelor&rsquo;s degree. Extensive experience in employee relations, labor relations, or labor/employment law with an emphasis on labor and employee relations work. Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction. Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments. Outstanding communication skills, specifically in written form and presentation and public speaking skills, in both Turkish and English. Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications; can facilitate action and commitment across in-person and remote groups of stakeholders and peer. Strong team, interpersonal, persuasion and negotiation skills, enabling individual to establish influential partnerships working with peers, senior leaders, across organizational lines and external stakeholders. Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances - solid sense of accountability, high-quality judgment and sound decision-making. Comfortable in a fast-paced environment, flexible, able to change direction quickly and in leading through both ambiguity and constant change Skilled in MS Excel, Word, SharePoint &amp; PowerPoint; curious about new learning technologies. Fluent in Turkish and English<h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Advanced degree or specialized training in labor and employee relations</li><li>Previous experience in Operations, Logistics, and/or the distribution and transportation industry.</li><li>Demonstrated passion for building positive, engaged work environments for employees and leaders.</li><li>Strong bias for action, ability to independently deliver results while working remotely with limited direction.</li><li>Excellent written and verbal communication skills in both Turkish and English, including presentation and public speaking ability.</li><li>Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks while meeting commitments.</li><li>Ability to drive alignment and commitment across both in-person and remote stakeholder groups.</li><li>Comfortable in a fast-paced environment, flexible, able to change direction quickly and in leading through both ambiguity and constant change</li><li>Advanced degree, or other specialized training in labor/employee relations a significant plus. Previous Operations/Logistics experience Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds. Experience in distribution logistics and/or transportation industry. Demonstrated passion for building positive, engaged work environments for employees and leaders. Strong bias for action, ability to independently deliver results while working remotely with limited direction.</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Head of Employee Relations, Turkiye, Employee Experience and Relations

MetLife

<div><div><div><div><div><div>Working Schedule
</div><div>Full-Time
</div></div><div><div>Work Arrangement
</div><div>Hybrid
</div></div><div><div>Relocation Assistance Available
</div><div>No
</div></div><div><div>Posted Date
</div><div>24-Feb-2026
</div></div><div><div>Job ID
</div><div>15805
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements
</b></h3></div></div><div><div><div><div><p>Claims Manager</p><br>
</div></div><p></p><div><div><br>
<p><b>The Opportunity</b></p><p>
The <b>Claims Manager</b> is responsible for leading a fast‑paced, high‑volume, and globally connected claims organization, ensuring operational excellence across all claims processes. Guided by our purpose &ndash; <i>always with you building a more confident future</i> &ndash; and our <b>New Frontier</b> strategy focused on stronger growth, attractive returns, and all‑weather performance, this role offers the opportunity to shape and elevate our claims operations at scale.</p><p>
This is an exciting opportunity to lead a seasoned team, enhance end‑to‑end claims performance, strengthen risk and control frameworks, and drive impactful operational improvements across the organization.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li><b>
Lead</b> assessment and approval of Life, Personal Accident, and Unemployment claims within authorization limits.</li><li><b>
Create</b> effective financial controls supporting daily payment verification, accuracy checks, and reconciliation processes.</li><li><b>
Oversee</b> preparation and delivery of general, regional, and domestic reports, including quarterly SEDDK reporting (Table‑50 and Table‑10).</li><li><b>
Manage</b> compliance with internal controls, regulatory requirements, and alignment with regional and local standards.</li><li><b>
Develop</b> proactive risk mitigation practices and a strong control environment to prevent fraud.</li><li><b>
Coordinate</b> team resources, operational capacity planning, leave schedules, and service continuity.</li></ul><p></p><p><b><br>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree from a 4‑year university (Medical professionals or graduates of Business, Economics, Engineering, or related fields preferred).</li><li>
Excellent command of English (written and verbal).</li><li>
Minimum 15 years of experience in the insurance sector with strong exposure to claims operations.</li><li>
At least 10 years of managerial/leadership experience, ideally overseeing large teams.</li><li>
Strong analytical thinking, problem‑solving, and decision‑making abilities.</li><li>
Proven crisis‑management skills and the ability to perform under pressure.</li><li>
Strong stakeholder management experience, especially in global or matrix structures.</li><li>
High attention to detail, strong sense of accountability, and process‑oriented mindset.</li><li>
Experience in process improvement, digitalization, and operational transformation is an advantage.</li></ul><p></p><ul><li><b><br>
Preferred Qualifications</b></li><li>
15+ years of experience in claims operations or related functions.</li><li>
Experience with digital tools and platforms that enhance claims operational efficiency.</li><li>
Strong leadership skills with the ability to coach, motivate, and align large teams.</li><li>
Demonstrated ability to drive operational excellence and improve turnaround times.</li><li>
Customer‑centric mindset with focus on service quality and satisfaction.</li></ul>
</div></div></div></div></div><div><div><div><div><div><div><p><b>Benefits We Offer</b><br>
<br>
Our benefits are designed to care for your holistic well-being with programs for physical and mental health, financial wellness, and support for families.</p><p>
We offer private health insurance for you and your family, life insurance, employer pension plan, meal and transportation allowance, as well as a work from home allowance. We also provide a cultural Heritage Day off, and &ldquo;back to school&rdquo; and &ldquo;school report day&rdquo; leaves and much more!</p></div><br>
<div></div>
</div></div><div><div><b>About MetLife</b><br>
<div></div>
<p>Recognized on Fortune magazine's list of the &quot;World's Most Admired Companies&quot; and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
</p><p></p><p>Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible. Join us!</p></div></div></div></div></div></div>

Claims Manager

Stadler Rail Group

Stadler offers a wide range of international career opportunities. Here you get the chance to grow beyond yourself, take on responsibility and deliver top performance in committed teams. We are looking for motivated talents who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?
<br>Technical Project Manager Locomotive Maintenance Türkiye
<br>Ankara Region, Türkiye
<br><br>
80-100%
<br><br>
Open-end
<br><br>
HOW YOU CAN MAKE AN IMPACT
<br><br>
Manage all activities related to operations, commercials, fleet management, supply chain, finance and HR
<br>Development of the organization and process structure at the service locations according to ISO9001, ECM requirements and company guidelines
<br>Development of new maintenance locations, partners and project management for new contracts
<br>Budget planning, monitoring and responsibility as well as risk management
<br>Ensuring, recording and transparent reporting of key figures to superior
<br>Coordination between contracting parties, authorities, other Stadler departments as well as external partners
<br>Contractual & commercial interface for external parties (customer, suppliers, etc...)
<br>Active support of sales projects
<br>Lead projects of the maintenance organization for locomotive maintenance in Turkey across different locations and teams
<br><br>
HOW YOU WILL CONTRIBUTE
<br>Relevant university degree in electrical or mechanical engineering or equivalent qualification, additional business degree is a strong benefit
<br>Demonstrated experience in rail vehicle industry field mandatory
<br>Good organizational skills, problem-solving abilities and very structured and professional way of working
<br>Proven experience in leadership
<br>Hands-on team player with positive attitude, high resilience and motivation
<br>Willingness to travel
<br>Team player, known for your social competence, ownership mentality, and results-driven approach
<br>Experience in a multinational company is a plus
<br>Fluent in Turkish (verbal and written), good language skills in English (German as a plus)
<br>Externer content from YouTube
<br><br>
Driven to lead
<br>Achieve great things together
<br>YOUR CONTACT PERSON
<br><br>
Don't hesitate to contact us if you have any questions.
<br><br>
Jennifer Ruoss
<br>HR Business Partner
<br>+41 79 609 98 26

Technical Project Manager Locomotive Maintenance Türkiye

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Head of Employee Relations, Turkiye, Employee Experience and Relations

Claims Manager

Technical Project Manager Locomotive Maintenance Türkiye