consumer marketing manager

customer experience consultant Jobs in Turkey

customer experience consultant

customer experience operations team lead Jobs in Turkey

customer experience operations team lead

customer experience/call center specialist Jobs in Turkey

customer quality team member Jobs in Turkey

customer quality team member

customer experience

Organik Kimya

<div>
 <p>
  Are you the one? We are looking for a
  <strong>
   Customer Experience
  </strong>
  professional to join our
  <strong>
   Tuzla
  </strong>
  team!
 </p>
 <p>
  Work location: Orgachem, Free-zone, Tuzla facility.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we need
  </strong>
 </p>
 <ul>
  <li>
   Experience in
   <strong>
    customer service, logistics, or export operations
   </strong>
   functions with customer touch
  </li>
  <li>
   Experience in
   <strong>
    order-to-cash process
   </strong>
  </li>
  <li>
   Hands-on experience in
   <strong>
    Free Zone operations
   </strong>
   would be a great asset
  </li>
  <li>
   Experience in
   <strong>
    manufacturing or chemical / industrial
   </strong>
   environments
  </li>
  <li>
   Exposure to
   <strong>
    process improvement, project management, or digital transformation
   </strong>
   initiatives
  </li>
  <li>
   Excellent
   <strong>
    communication, stakeholder management &amp; coordination
   </strong>
   skills
  </li>
  <li>
   Excellent command in
   <strong>
    English
   </strong>
   both written and speaking
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll be responsible for
  </strong>
 </p>
 <ul>
  <li>
   Own the
   <strong>
    end-to-end customer journey
   </strong>
   and directly manage customer service operations (order entry, order tracking, hands-on export operations)
  </li>
  <li>
   Act as the
   <strong>
    single point of contact
   </strong>
   for customers
  </li>
  <li>
   Reduce customer-facing
   <strong>
    uncertainty, rework, delays, and process errors
   </strong>
  </li>
  <li>
   Analyze customer feedback (complaints, requests, operational issues) using
   <strong>
    structured root cause analysis
   </strong>
  </li>
  <li>
   Design and implement
   <strong>
    permanent process improvements
   </strong>
   for recurring customer issues
  </li>
  <li>
   Support differentiated
   <strong>
    service models
   </strong>
   for strategic and premium customers
  </li>
  <li>
   Serve as the central coordination point across
   <strong>
    Sales, Planning, Logistics, Warehousing, and Foreign Trade
   </strong>
  </li>
  <li>
   Translate customer expectations into internal processes
   <strong>
    accurately and on time
   </strong>
  </li>
  <li>
   Ensure operational teams understand the
   <strong>
    customer impact
   </strong>
   and &ldquo;why&rdquo; behind each process
  </li>
  <li>
   Track and analyze
   <strong>
    customer experience metrics
   </strong>
   (e.g., customer effort, delivery performance, recurring issues)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Organik Kimya Offers
  </strong>
 </p>
 <ul>
  <li>
   &ldquo;Great Place to Work&rdquo; &amp; &ldquo;Top Employer&rdquo; certified work environment
  </li>
  <li>
   Opportunity to be part of an industry-shaping journey with real ownership and empowerment
  </li>
  <li>
   1 day home-office
  </li>
  <li>
   Well-being support
  </li>
  <li>
   Advanced leave policies
  </li>
  <li>
   Flexible benefits package
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you think you are the one, we are looking forward to meet you!
 </p>
</div>


Customer Experience

MAERSK

<p></p><div><h2 class="jobSectionHeader"><b>Opportunity
</b></h2><p></p><div><div><p>Are you a customer‑oriented professional with a passion for delivering exceptional service <b>within the world of logistics and supply chain </b>? Do you bring high energy , a dynamic mindset, and a drive to excel in operational environments where precision and speed matter?<br>
</p><p><br>
If so, this temporary role could be the perfect fit.
</p><p></p><p>We are excited to offer an opportunity to join us as a <b>Customer Experience Consultant </b>in <b>Izmir </b>, where you will be part of a high‑performing team dedicated to delivering world‑class service across the logistics and maritime transport chain.
</p><p></p><p><b>What We Offer
</b></p><p>At Maersk, we put you in control of your career. You&rsquo;ll be trusted, empowered, and supported to take on new challenges and grow professionally .
<br>
As part of a global logistics leader at the heart of world trade, you&rsquo;ll have the opportunity to make a meaningful impact on a global scale.
</p><p>With a presence in more than 130 countries, you&rsquo;ll have access to diverse career paths across borders, cultures, and disciplines. Wherever your ambitions lie, Maersk can help you get there. ✨
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li>Manage and monitor the <b>end‑to‑end shipment lifecycle </b>, ensuring operational excellence across all logistics touchpoints.
</li><li>Coordinate with internal and external stakeholders involved in <b>cargo handling, vessel operations, port activities, and inland transportation </b>.
</li><li>Orchestrate the overall flow of shipments, ensuring alignment between booking, documentation, customs, warehousing, and final delivery.
</li><li>Provide value‑adding logistics solutions through strong process understanding and operational insight.
</li><li>Resolve queries from shippers, customers, Key Account Managers, and operational partners with speed and accuracy.
</li><li>Maintain a <b>customer‑centric yet operations‑driven approach </b>to prevent errors and drive continuous improvement.
</li><li>Prepare, verify, and submit logistics documentation (B/L, invoices, certificates, etc.) accurately and on time.
</li><li>Support cross‑sell and up‑sell initiatives by identifying logistics opportunities that enhance customer supply chains.
</li><li>Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) to ensure compliance and consistency.
</li><li>Identify process deviations, operational risks, and bottlenecks, and communicate them proactively.
</li>Maintain proactive communication with customers, including participation in operational and performance calls <li>.
</li><li>Record and report performance insights, highlighting service wins, failures, and improvement opportunities.
</li><li>Collaborate closely with KCMs and the Commercial team to strengthen customer relationships through operational reliability.
</li><li>Comply with customer‑specific SOPs and monitor related KPIs to ensure service delivery meets contractual expectations.
</li><li>Execute reports and operational tasks assigned by the Team Leader or Manager.
</li></ul><p></p><p><b>We Are Looking For
</b></p><ul><li><b>Proven experience in logistics, supply chain, or a logistics‑focused environment &mdash; ideally within maritime, freight forwarding, or port operations.
</b></li><li>Fluency in <b>English
</b></li><li>Excellent communication and stakeholder management skills across operational and commercial teams.
</li><li>Strong customer‑centric mindset combined with a solid understanding of logistics processes.
</li><li>Results‑driven, organized, and able to perform under pressure in fast‑paced operational settings.
</li>A collaborative team player<li> with a proactive, solution‑oriented approach.
</li><li>Solid understanding of end‑to‑end operational flows, including booking, documentation, customs, and cargo movement.
</li><li>A sense of urgency and persistence in driving issues to closure.
</li>A positive, proactive attitude<li> and a passion for delivering operational excellence.
</li></ul><p></p><p>Please note that working days are: Sunday- Thursday
</p><p></p><p>We look forward to receiving your application in English
</p></div></div><p></p><p>#RPO ##LI-PW1
</p><p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Customer Experience Consultant

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   ''Customer Experience Operations Team Lead''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum of 3 years of experience in team management
  </li>
  <li>
   Proficiency in MS Office applications
  </li>
  <li>
   Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent analytical skills with experience in report preparation and analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Manage daily operations of the customer experience team
  </li>
  <li>
   Conduct performance evaluations of team members and develop improvement plans
  </li>
  <li>
   Analyze customer feedback and implement strategies for enhancement
  </li>
  <li>
   Optimize customer experience processes and procedures
  </li>
  <li>
   Design training programs to ensure high-quality customer service
  </li>
  <li>
   Stay updated with new customer service technologies and tools
  </li>
  <li>
   Collaborate with other departments to enhance overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Customer Experience Operations Team Lead

Carla

<div>
 <p>
  <strong>
   **Empower Travelers Through Digital Support &ndash; Join Carla as a Customer Experience/Call Center Specialist!**
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you ready to embark on a journey where your passion for customer care and problem-solving creates meaningful travel experiences?
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Carla Car Rental, we are more than just a brand&mdash;we are redefining the car rental industry, making it seamless and enjoyable for travelers all around the world. We connect travelers with the best rental options and complementary services such as protection plans and roadside assistance, ensuring a smooth, hassle-free experience anytime, anywhere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a product-first company, innovation is our heartbeat. Our success is powered by a team of outstanding individuals, and now we are looking for a Customer Experience Specialist to join our dynamic, mobile-first global car rental platform.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You can download the Carla app:
 </p>
 <p>
  https://apps.apple.com/app/id1035631234
 </p>
 <p>
  https://play.google.com/store/apps/details?id=com.mobikasaba.carlaandroid
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **Role Overview:**
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a Customer Experience/Call Center Specialist at Carla Car Rental, you will be at the forefront of ensuring our travelers have smooth, memorable journeys. This is not a front-desk role&mdash;our CX team operates digitally through phone and email, providing personalized support while collaborating closely with product and operations teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will act as the voice of the customer, identifying pain points, resolving issues, and contributing insights that help improve our products and services. Your work will directly influence customer satisfaction, loyalty, and the overall travel experience, making this role a key part of our mission to redefine car rentals worldwide.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **Key Responsibilities:**
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional support to travelers via phone and email in English.
  </li>
  <li>
   Manage and complete bookings accurately using our reservation system and dashboards.
  </li>
  <li>
   Collaborate with the data operations team to analyze trends and address evolving customer needs.
  </li>
  <li>
   Partner with the product team to represent the voice of the customer and inform product improvements.
  </li>
  <li>
   Identify opportunities to enhance customer satisfaction and business outcomes.
  </li>
  <li>
   Conduct quality assurance testing on products and provide actionable feedback for continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **Additional Insights:**
  </strong>
 </p>
 <ul>
  <li>
   This role includes a combination of day and night shifts, with at least three night shifts per week.
  </li>
  <li>
   Day shifts take place in the office; night shifts offer remote flexibility.
  </li>
  <li>
   On weekends, you will work one day shift and receive one day off, ensuring weekly hours do not exceed 45 hours.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **What We Seek in You:**
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (required).
  </li>
  <li>
   Fluency in English (written and spoken).
  </li>
  <li>
   Another language (Spanish, French, German, etc.) is a strong plus.
  </li>
  <li>
   Strong communication, problem-solving, and multitasking skills.
  </li>
  <li>
   Prior experience in customer support or a related field is a plus.
  </li>
  <li>
   Proficiency with customer support tools and software.
  </li>
  <li>
   Positive, proactive, and self-motivated attitude with a solution-oriented mindset.
  </li>
  <li>
   Ability to analyze data and trends, translating insights into effective action plans.
  </li>
  <li>
   Exceptional interpersonal skills: clear, professional, and courteous across all channels.
  </li>
  <li>
   Thrive in a fast-paced, startup environment with flexibility and a willingness to learn.
  </li>
  <li>
   Based in Istanbul.
  </li>
  <li>
   Openness to giving and receiving constructive feedback, fostering collaboration, and continuous improvement.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   **What We Offer:**
  </strong>
 </p>
 <ul>
  <li>
   Stay on the cutting edge with up-to-date technical equipment, including macOS devices.
  </li>
  <li>
   Immerse yourself in an exceptionally innovative and dynamic work environment, where creativity thrives.
  </li>
  <li>
   Keep your energy levels up with a fully stocked kitchen, featuring coffee machines, snacks, and refreshing beverages.
  </li>
  <li>
   Enjoy additional meal and transportation allowances, demonstrating our commitment to your overall well-being.
  </li>
  <li>
   Experience a culture of transparency and open communication among employees, fostering a collaborative atmosphere.
  </li>
  <li>
   Embark on a journey of continuous learning and career development, with our encouragement and support.
  </li>
  <li>
   Work in a comfortable, centrally-located office in Uskudar, featuring dedicated recreation areas for relaxation.
  </li>
  <li>
   Pursue further education and growth with training and development reimbursement opportunities.
  </li>
  <li>
   Recharge and unwind with 12 days of vacation from Year 1 of employment.
  </li>
  <li>
   Celebrate your special day with a day off on your birthday.
  </li>
  <li>
   Experience a welcoming environment with a zero-tolerance policy for toxic behavior, ensuring a harmonious and respectful workplace for all.
  </li>
  <li>
   Join us in having fun during our office events, creating memorable moments together.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Carla embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
  </em>
 </p>
</div>


Customer Experience/Call Center Specialist

Farplas

<div>
 <p>
  Farplas is a leading automotive supplier collaborating with global automotive giants such as Toyota, Renault, Hyundai, Kia, Ford, Stellantis, and Togg. We design and implement our innovative solutions using advanced technology and world-class manufacturing processes.
 </p>
 <p>
  With our state-of-the-art facilities, automation systems, and strong commitment to sustainability, we are building a smarter, greener, and more connected mobility future.
 </p>
 <p>
  At Farplas, we believe in the values of
  <strong>
   Resilience, Passion, People, Purpose, Progress, and Planet
  </strong>
  . These values shape both our technological innovations and our approach to creating meaningful career opportunities for our employees.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Does the Customer Quality Team Member Do at Farplas?
  </strong>
 </p>
 <p>
  &bull; Follows up customer quality notifications and requirements; ensures products and processes meet customer expectations,
 </p>
 <p>
  &bull; Conducts root cause analyses for quality problems and develops sustainable corrective actions,
 </p>
 <p>
  &bull; Ensures compliance with S03 Quality Management System procedures and instructions,
 </p>
 <p>
  &bull; Leads the preparation of PPAP documentation in serial production together with Quality Technicians and Engineers,
 </p>
 <p>
  &bull; Collaborates with Production to maintain and improve approved process capability in serial production,
 </p>
 <p>
  &bull; Performs process audits for parts with customer complaints or high internal scrap rates; evaluates process effectiveness,
 </p>
 <p>
  &bull; Coordinates and follows up internal and external corrective actions; provides necessary feedback and reporting to customers,
 </p>
 <p>
  &bull; Works closely with Production to reduce internal and external scrap rates,
 </p>
 <p>
  &bull; Tracks customer requirements during both project and serial production phases; prepares and maintains required documentation,
 </p>
 <p>
  &bull; Actively participates in Lean Manufacturing activities and continuous improvement initiatives,
 </p>
 <p>
  &bull; Represents the customer internally during serial production; coordinates customer-driven activities and ensures timely feedback in cooperation with the Quality Assurance and Quality Team Leader,
 </p>
 <p>
  &bull; Follows up quality issues related to electronic modules and PCB assemblies (e.g., LED boards, control units),
 </p>
 <p>
  &bull; Conducts failure analysis for electronic-related complaints such as LED failure, soldering defects, short circuits, and PCB damage,
 </p>
 <p>
  &bull; Supports EOL (End-of-Line) functional test validations and electrical verification activities during serial production,
 </p>
 <p>
  &bull; Ensures compliance with ESD protection standards and electronic component handling requirements in production and supplier processes,
 </p>
 <p>
  &bull; Coordinates corrective actions related to electronic components and module-level failures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Are the Requirements for a Customer Quality Team Member at Farplas?
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical &amp; Electronics, Industrial, Automotive, or related fields),
 </p>
 <p>
  &bull; Fluent English proficiency,
 </p>
 <p>
  &bull; Knowledge of IATF 16949:2016 and ISO EN 14001 standards,
 </p>
 <p>
  &bull; Minimum 3 years of experience in Quality within the automotive industry,
 </p>
 <p>
  &bull; Background or hands-on experience in electronic modules, PCB assemblies, or automotive lighting systems is an asset,
 </p>
 <p>
  &bull; Basic knowledge of PCB structure, soldering processes, electronic components, LED systems, and common failure modes,
 </p>
 <p>
  &bull; Familiarity with EOL test processes and electrical validation methods,
 </p>
 <p>
  &bull; Knowledge of ESD standards and electronic handling requirements,
 </p>
 <p>
  &bull; Proficient in MS Office (preferably with Catia and AutoCAD knowledge),
 </p>
 <p>
  &bull; Knowledge of problem-solving techniques (8D, Root Cause Analysis, etc.),
 </p>
 <p>
  &bull; Strong analytical thinking and effective communication skills,
 </p>
 <p>
  &bull; Valid driver&rsquo;s license and active driving ability,
 </p>
 <p>
  &bull; Customer-oriented mindset with strong coordination and follow-up skills.
 </p>
 <p>
  &bull; Residing or able to reside on the Asian side of Istanbul or in the Kocaeli region,
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Does the Recruitment Process Look Like?
  </strong>
 </p>
 <ul>
  <li>
   Submit Your Application
  </li>
  <li>
   Competency-Based Interview
  </li>
  <li>
   Assessment Tools
  </li>
  <li>
   Reference Check
  </li>
  <li>
   Final Steps &amp; Offer
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  You can explore all job and internship opportunities at Farplas via LinkedIn and Kariyer.net.
 </p>
 <p>
  If you share our passion and values, we look forward to meeting you.
 </p>
</div>


Customer Quality Team Member

BUNQ

<div><div><div><div><h2 class="jobSectionHeader"><b>Ready to get shit done?</b></h2></div><div><div>
At bunq, we're redefining how people experience financial freedom. As our Junior CRM Specialist, you will be the voice that guides our Tricount users, ensuring they feel supported, organized, and confident. You will own the design and execution of our user communications, transforming complex processes into clear, timely, and personalized messages that make managing group expenses effortless.</div><p></p><p><br>
Curious to learn more about Tricount? Check it out here: https://tricount.com/</p><p></p><p><b><br>
Take ownership</b></p><ul><li><div>
Proactively identifying gaps in our customer support processes and designing effective mitigations to prevent recurring issues.   ️&zwj; ️</div></li><li><div>
Independently working with data in Looker to build dashboards and extract actionable insights, backing your improvement ideas with solid evidence.   </div></li><li><div>
Leveraging AI in your approach to boost the efficiency and expertise of our support agents, ensuring our users receive consistently high-quality support.</div></li><li><div>
Guiding our quality improvements with a customer-first mindset, using empathy and a passion for service excellence to shape a support experience that builds lasting trust.</div></li></ul><p></p><p><i><br>
Curious to see how we make life easy? - try the </i><i>bunq app</i><i>, it only takes 5 minutes to sign up.</i></p></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
This challenge is perfect for you if</b></h2></div><div><ul><li><div>
You have a background in customer support, customer service, or hospitality (e.g., horeca), with a deep understanding of customer-facing operations and service ownership principles.</div></li><li><div>
You are highly confident in data analysis, with proven experience using Looker to create dashboards and translate data into tangible process improvements.</div></li><li><div>
You are efficient in working with AI and can identify practical ways to leverage it to improve support quality.</div></li><li><div>
You are a proactive problem-solver, driven to independently identify issues and champion solutions from idea to implementation.</div></li><li><div>
You have excellent communication skills and can collaborate effectively to raise the quality bar for our entire support team.   ️</div></li></ul><p></p><p><i><br>
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.</i></p><p></p><p><b><br>
Your space to perform</b></p><p>
We give you the space and the tools you need to succeed     </p><p>
   Great, international colleagues, who share your mindset</p><p>
  &zwj;   Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly</p><p>
   We support growth with bunq Academy and &euro;1500 annual learning budget</p><ul><li>️ A Multisport gym card for your health and wellbeing (in Turkey)</li></ul><p>
     Flex Benefits: &euro;70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria</p><p>
   Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices   ) (In Turkey)</p><p>
   Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration</p><p>
   We reward tenure with a dedicated travel budget: &euro;1.5k after 2 years and &euro;3k after 4 years to visit another core office</p><p>
   A MacBook so you can Get Shit Done with us</p><p>
   Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options</p><ul><li>️ Private health insurance, just in case</li></ul><p>
   Monthly contribution to your phone and internet bills (in Turkey)</p><p>
   Friday drinks and other celebrations - bunq style</p></div></div></div><p></p><div><div><div><div><div><div><br>
Hybrid</div></div></div><div></div><div><div><div><div><div>
Istanbul</div></div></div><div><div><div>
/</div></div><div><div>
Sofia</div></div></div></div></div><div></div><div><div><div>
Growth</div></div></div><div></div><div><div><div><div>
40</div></div><div><div>
hours per week</div></div></div></div></div></div></div></div><div></div>

Junior CRM Specialist

Golden Goose

<div>
 <p>
  <em>
   Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Description
  </strong>
 </p>
 <p>
  We are looking for a passionate talent to build our customer experience.
 </p>
 <p>
  The candidate will join the store team located in Istanbul.
 </p>
 <p>
  The position will report directly to the Store Manager.
 </p>
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 </p>
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  <strong>
   MISSION
  </strong>
 </p>
 <p>
  The Assistant Manager supports the Store Manager in organizing, planning, and implementing the strategies to achieve sales goals and overall store success. Providing an elevated level of customer service by assisting customers, addressing their questions, and resolving any issues, the Assistant Manager supports the Store Manager in monitoring staff performance, providing training and guidance when needed.
 </p>
 <p>
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 </p>
 <p>
  <strong>
   Essential Duties And Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Collaborate closely with the Store Manager to achieve sales objectives by implementing sales strategies, monitoring main sales KPI&rsquo;s and driving Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
  </li>
  <li>
   Support the Store Manager in guiding the team to achieve commercial targets, granting customer satisfaction and the respect of qualitative standards;
  </li>
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   Actively participate in the sales process, ensuring elevated standards of customer satisfaction by providing detailed product information, suggesting complementary items, implementing up-selling, cross-selling strategies and supporting the staff in acting accordingly;
  </li>
  <li>
   Enhance customer satisfaction and ensure strong customer relationships are built by listening customer feedback, building personalized customer experiences, driving database development and ensuring that clients are properly registered on the Golden App for effective customer segmentation and profiling;
  </li>
  <li>
   Ensure that the team proactively manage clienteling activities in coordination with CRM department;
  </li>
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   Acting as a brand ambassador, conveys the brand&rsquo;s vision and heritage to colleagues and clients, representing its values and shares with the team helpful insight about iconic products/elements;
  </li>
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   Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, ensuring that products are displayed accordingly with the brand's image and standards to boost sales;
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   Support the Store Manager and inspire the team by ensuring the in-store follow-up after trainings delivered on the brand, products, operations, and soft skills;
  </li>
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   Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
  </li>
  <li>
   Support the Store Manager in overseeing staffing for open positions, ensuring that all recruits meet the company standards in terms of skills, experience, and potential;
  </li>
  <li>
   Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
  </li>
  <li>
   Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health &amp; Safety are put in place;
  </li>
  <li>
   Ensure the stock and the backroom are effectively managed, and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.);
  </li>
  <li>
   Adopt IT and digital commercial tools and systems (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and aware.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Requirements
  </strong>
 </p>
 <ul>
  <li>
   Fluency in English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
  </li>
  <li>
   Sales background: previous experience preferably in retail sector in similar role
  </li>
  <li>
   Strong communication skills, with the ability to listen actively and engage thoughtfully
  </li>
  <li>
   A problem solver who can identify issues, evaluate solutions, and make informed decisions
  </li>
  <li>
   A team player who values collaboration and can work towards common goals
  </li>
  <li>
   Effective time management, prioritizing tasks efficiently
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Location: Istanbul
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.
  </em>
 </p>
</div>


Assistant Store Manager - Istanbul

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