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customer experience (crm) manager

customer experience operations unit manager

Multinet | UP

<div>
 <p>
  <strong>
   Discover Multinet Up
  </strong>
 </p>
 <p>
  Starting its operations in 1999 with a meal card solution developed to meet the lunch needs of office workers, and becoming a subsidiary of the French Up Group in 2010, we are now a group serving in dozens of different areas.
 </p>
 <p>
  Institutions that choose our solutions gain significant advantages in cost efficiency and operational effectiveness in expense management, as well as in employee satisfaction and loyalty. As Multinet Up, we value the benefits we provide to the individuals who are the ultimate users of our solutions as much as we consider the needs of the institutions. From a secure, practical, next-generation payment experience to the widespread availability of spending points, the diversity of digital usage options, and the collaborations we have developed, we offer a 360-degree designed set of advantages.
 </p>
 <p>
  In 2016, we consolidated all our R&amp;D activities under one roof and transformed our IT department into a technopark company. Our technology company, Inventiv, operates in the fields of mobile payment, mobile application solutions, and cybersecurity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Privileges of Joining the Multinet Up Family
  </strong>
 </p>
 <p>
  <strong>
   Flexible Work Arrangement:
  </strong>
  With our hybrid work model, you have the flexibility to work from the office or from home.
 </p>
 <p>
  <strong>
   Two Continents, One Company:
  </strong>
  We have offices on both the Asian and European sides of Istanbul. Choose the office that's most convenient for you.
 </p>
 <p>
  <strong>
   Supportive and Agile Work Environment:
  </strong>
  We promote teamwork and have a fast and efficient work culture.
 </p>
 <p>
  <strong>
   Career Development:
  </strong>
  We value your professional growth and offer various training and development opportunities.
 </p>
 <p>
  <strong>
   Social Events:
  </strong>
  We organize fun and social activities that strengthen team spirit.
 </p>
 <p>
  <strong>
   Birthday Leaves:
  </strong>
  Enjoy a special day off on your birthday to celebrate and have fun!
 </p>
 <p>
  <strong>
   Special Support for Women Employees:
  </strong>
  We provide maternity and motherhood assistance, celebrate Women's Day with a holiday, and collaborate with the Women in Sales Network Program to support our female sales teams.
 </p>
 <p>
  <strong>
   We're There for Our Parents:
  </strong>
  We offer leave for our employees to spend special moments with their families, such as on report card days.
 </p>
 <p>
  <strong>
   Award-Winning Employee Experience
  </strong>
 </p>
 <p>
  We are proud to be recognized with the
  <strong>
   Excellent Employee Experience Certification
  </strong>
  from Happy Place to Work and the
  <strong>
   Best Employee Experience Company
  </strong>
  award from Nice Medya.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are currently seeking a
  <strong>
   ''Customer Experience Operations Unit Manager''
  </strong>
  to join our team with the following qualifications:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Minimum of 3 years of experience in team management
  </li>
  <li>
   Proficiency in MS Office applications
  </li>
  <li>
   Proven ability to thrive in a fast-paced, multitasked, results-oriented environment
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Excellent analytical skills with experience in report preparation and analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <ul>
  <li>
   Manage daily operations of the customer experience team
  </li>
  <li>
   Conduct performance evaluations of team members and develop improvement plans
  </li>
  <li>
   Analyze customer feedback and implement strategies for enhancement
  </li>
  <li>
   Optimize customer experience processes and procedures
  </li>
  <li>
   Design training programs to ensure high-quality customer service
  </li>
  <li>
   Stay updated with new customer service technologies and tools
  </li>
  <li>
   Collaborate with other departments to enhance overall customer experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About Our Team
  </strong>
 </p>
 <p>
  We remember to have fun while we are working, constantly learn from each other and know that ongoing and open communication opens every door. Would you like to join us? Remember: It does not matter where you live, because we offer a hybrid working model regardless of location.
 </p>
 <p>
  <br/>
 </p>
 <p>
  *6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu kapsam&inodot;nda verilerinizin i&scedil;lenmesinden do&gbreve;an haklar&inodot;n&inodot;z ve &ldquo;&Ccedil;al&inodot;&scedil;an Aday&inodot; Ayd&inodot;nlatma Metni&rdquo;mize Multinet Up web sitemizden ula&scedil;abilirsiniz.&rdquo;
 </p>
</div>


Customer Experience Operations Unit Manager

Clariant

<div><div><b>Job ID:</b> 40825 | <b>Location:</b> Istanbul, Istanbul, T&uuml;rkiye</div><br>
<div></div>
<div>
At Clariant, a leading global specialty chemicals company, we create value with innovative and sustainable solutions for customers from many industries. Our Care Chemicals Business Unit is known for its high-quality products and customer-focused approach in personal care, home care, industrial applications, and more.</div><br>
<div></div>
<div>
We are looking for a driven and customer-focused Account Manager to join our Care Chemicals Business Unit, Business Segment Industrial Application. In this role, you will be responsible for managing key customer relationships, driving sales growth, and ensuring customer satisfaction through effective account management strategies in Turkey and the sub-region MEA.</div><div></div><div><b><br>
Responsibilities</b></div>
<div></div><ul>
<li>Manage Heart/Belly customer accounts, building and maintaining strong relationships with procurement and other key stakeholders</li>
<li>Drive growth and satisfaction of assigned accounts through strategic planning and execution</li>
<li>Handle contracts, price management, and address overdue payments</li>
<li>Gather and analyze customer demand development insights to identify opportunities</li>
<li>Expand share of wallet through successful participation in biddings and tenders</li>
<li>Proactively identify and mitigate potential churn risks to ensure customer retention</li>
<li>Maintain accurate CRM customer data and manage new business development pipeline in collaboration with Business Development</li>
<li>Provide accurate and timely sales forecasting to support business planning</li>
<li>Operate in a coordinated team set-up to ensure full customer journey success, business development, distribution</li></ul></div>

Account Manager

Siemens

<div>
 We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.
 <br/>
 <br/>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)
  </li>
  <li>
   Minimum 10 years of experience in services, customer support or technical operations
  </li>
  <li>
   Proven experience in managing multiple teams and complex operational structures
  </li>
  <li>
   Strong background in process management and operational excellence
  </li>
  <li>
   Customer-oriented mindset with excellent communication and stakeholder management skills
  </li>
  <li>
   Strong analytical thinking, problem-solving, and decision-making capabilities
  </li>
  <li>
   Fluency in English (written and spoken)
  </li>
  <li>
   Experience with SAP, CRM, and similar enterprise systems is an advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams
  </li>
  <li>
   Leadership of Service Coordination Center and Technical Support Units
  </li>
  <li>
   Management of the Sitrain Unit, operational and P&amp;L responsibility
  </li>
  <li>
   Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)
  </li>
  <li>
   Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)
  </li>
  <li>
   Responsibility for Installed Base (I-Base) management, including data accuracy
  </li>
  <li>
   Leading continuous improvement, digitalization, and customer experience initiatives
  </li>
  <li>
   Providing regular reports, insights, and strategic input to customer services management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Speaking up Culture
  </li>
  <li>
   Respectful Workplace
  </li>
  <li>
   Being part of a global work environment
  </li>
  <li>
   Attractive remuneration package
  </li>
  <li>
   Excellent recognition tools providing spot awards
  </li>
  <li>
   Learning &amp; Development opportunities for both personal and professional growth
  </li>
  <li>
   Leave days for parents and a variety of flexible working models that allow time off for yourself and your family
  </li>
  <li>
   Creche allowance for mothers
  </li>
  <li>
   Share matching programs to become a shareholder of Siemens AG
  </li>
  <li>
   Remote working and remote living flexibility only for relevant positions
  </li>
  <li>
   Find more benefits here
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.
  <br/>
  <br/>
 </em>
 At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
 <br/>
 <br/>
 As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.
 <br/>
 <br/>
 Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.
 <br/>
 <br/>
 We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
 <br/>
 <br/>
 Please find more information from our web site:
 <br/>
 <br/>
 https://new.siemens.com/tr/tr.html
 <br/>
 <br/>
</div>


Operation Support Manager

Canon

<div><ul><li><p>Coordination with the Sales Managers to ensure that all the administrative and support functions of the sales department are operating effectively.</p></li></ul></div>
<br><div><ul><li>4th year or new graduate student in Business Administration, Economics, Industrial Engineering etc.
</li><li>Able to work 4-5 days in a week.
</li><li>Good command of English both written and spoken.
</li><li>Good command of MS Office applications.
</li><li>Have a basic understanding of Power BI.
</li><li><p>Self-motivated with good communication skills.
</p></li><li><p>Problem solver, analytical ability, willing to work a dynamic environment.
</p></li><li><p>Team player with the ability to work to deadlines.</p></li></ul></div>
<br><div><ul><li><p>Consolidate the weekly sales forecast for Business to Customer Business Unit with close coordination with the Distribution Managers &amp; Product Managers.
</p></li><li><p>Consolidate and prepare reports for the Business to Customer Business Unit management meetings as per the defined operating systems.
</p></li><li><p>Provide a summary to Sales Manager on a weekly basis with Performa Invoice update by partner against the month sales forecast.
</p></li><li><p>Ensure that the product credit notes for the month are finalized and provide a monthly Credit Note report to the sales managers.
</p></li><li><p>Provide sales managers with summary report monthly.
</p></li><li>Maintain customer data master with relevant information with regards to distributors / partners and make necessary amendments.</li></ul></div>

B2C Sales Intern

<div><div><div><div><div><div><b>Job ID
</b></div><div>489048
</div></div><div><div><b>Posted since
</b></div><div>16-Dec-2025
</div></div><div><div><b>Organization
</b></div><div>Digital Industries
</div></div><div><div><b>Field of work
</b></div><div>Customer Services
</div></div><div><div><b>Company
</b></div><div>Siemens Sanayi ve Ticaret Anonim Sirketi
</div></div><div><div><b>Experience level
</b></div><div>Experienced Professional
</div></div><div><div><b>Job type
</b></div><div>Full-time
</div></div><div><div><b>Work mode
</b></div><div>Hybrid (Remote/Office)
</div></div><div><div><b>Employment type
</b></div><div>Permanent
</div></div><div><div><b>Location(s)
</b></div><div><ul><li>Istanbul - Istanbul - Tuerkiye
</li></ul></div></div></div></div></div><div></div><div><div><div><div><div><div><p>We are looking for an Operation Support Manager to lead and manage field services coordination, spare parts sales, customer training, technical support, and call center operations, ensuring high customer satisfaction, operational efficiency, and continuous process improvement across all related business units.</p><p></p><p><b><br>
Required Qualifications</b></p><ul>
<li>Bachelor&rsquo;s degree in engineering, Business Administration, or a related field (master&rsquo;s degree is a plus)</li>
</ul><ul><li>Minimum 10 years of experience in services, customer support or technical operations</li>
</ul><ul><li>Proven experience in managing multiple teams and complex operational structures</li>
</ul><ul><li>Strong background in process management and operational excellence</li>
</ul><ul><li>Customer-oriented mindset with excellent communication and stakeholder management skills</li>
</ul><ul><li>Strong analytical thinking, problem-solving, and decision-making capabilities</li>
</ul><ul><li>Fluency in English (written and spoken)</li>
</ul><ul><li>Experience with SAP, CRM, and similar enterprise systems is an advantage</li>
</ul><p></p><p><b>Key Responsibilities</b></p><ul>
<li>Operational ownership and P&amp;L responsibility of Spare Parts &amp; Exchange business, including pricing, margin optimization, and revenue growth. Development and execution of spare parts sales strategies in collaboration with sales and service management teams</li>
</ul><ul><li>Leadership of Service Coordination Center and Technical Support Units</li>
</ul><ul><li>Management of the Sitrain Unit, operational and P&amp;L responsibility</li>
</ul><ul><li>Supervision of Siemens TR Call Center, covering all customer inquiries across all business divisions (Smart Infrastructure, Digital Industries, etc.)</li>
</ul><ul><li>Acting as Process Performance Manager for Digital Industries Customer Services; defining, monitoring, and improving process performance indicators (KPIs, SLAs)</li>
</ul><ul><li>Responsibility for Installed Base (I-Base) management, including data accuracy</li>
</ul><ul><li>Leading continuous improvement, digitalization, and customer experience initiatives</li>
</ul><ul><li>Providing regular reports, insights, and strategic input to customer services management</li></ul><p><br>
</p><p><b>What We Offer?</b></p><div>
<ul><li>Speaking up Culture</li></ul>
<ul><li>Respectful Workplace</li></ul>
<ul><li>Being part of a global work environment</li></ul>
<ul><li>Attractive remuneration package</li></ul>
<ul><li>Excellent recognition tools providing spot awards</li></ul>
<ul><li>Learning &amp; Development opportunities for both personal and professional growth</li></ul>
<ul><li>Leave days for parents and a variety of flexible working models that allow time off for yourself and your family</li></ul>
<ul><li>Creche allowance for mothers</li></ul>
<ul><li>Share matching programs to become a shareholder of Siemens AG</li></ul>
<ul><li>Remote working and remote living flexibility only for relevant positions</li></ul>
<ul><li>Find more benefits here</li></ul></div><p><br>
</p><p><i>Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.</i></p><p></p><p><br>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality.
</p><p>As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receiving applications from candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.</p><p>
Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.</p><p>
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.</p><p>
Please find more information from our web site:</p><p>
https://new.siemens.com/tr/tr.html</p><p></p><p><b><br>
#LI-HYBRID</b></p></div></div></div></div></div></div></div><p></p>

The Coca-Cola Company

<div><div><p>This role provides analytical and data support to all the 3 verticals (Category Finance, Resource Allocation &amp; Strategic Finance Customer Commercial) of Eurasia Middle East Operating Unit Investment Management Function. The qualified candidate is a professional with experience in financial analysis and business acumen and will be instrumental in supporting the Investment Management Team in day-to-day operations. The role requires a need to proactively involve, engage and adapt swiftly to the work processes and deliverables on supporting the Category performance reviews, direct marketing expense management, new products financial business cases &amp; Customer Commercial support.</p><p></p><p><b>
What You&rsquo;ll Do for Us</b></p><ul><li>
Support the working on Category Long Range Plan/ ABP financials and direct marketing expense budget scenarios.</li><li>
Provide support on driving Category performance reviews</li><li>
Manage the Global Charges on direct marketing expense for the Operating Unit</li><li>
Support on Operating Unit zero-based work process for direct marketing expense</li><li>
Revisiting direct marketing investment splits by function / brand / head for balance of year, based on latest direct marketing investment plans, in discussion with key Marketing &amp; Operation stakeholders and share input with Planning team for inclusion in rolling estimate projections</li><li>
Partner with the Marketing Platform Services &amp; Finance Hub organization to leverage technology, AI and other tools to standardize reporting, drive data analytics &amp; insights into the budget management process &amp; business reviews.</li><li>
Prepare &amp; support development of finance analysis (value chain analysis, financial modelling, direct marketing expense analytics, opportunity assessment, cash flow analysis and other financial tools &amp; process) to support decision making on new products.</li><li>
Coordinate all MEM initiatives and represent globally on behalf of the Operating Unit</li><li>
Ensure complete governance, control and compliance (internal &amp; statutory) for direct marketing investment expenses and act as power user for SAP direct marketing investment release strategy for the Operating Unit</li></ul><p></p><p><b>
Qualifications &amp; Requirements:</b></p><ul><li>
At least 5-6 years of financial experience, financial and business analysis, demonstrated commercial acumen and/or a consulting background</li><li>
Bachelor's degree in STEM, Social Science, Finance, or Accounting. MBA, CPA, CFA, or master&rsquo;s degree preferred</li><li>
Advanced quantitative analytical skills - ability to draw insights and actions from large datasets, which lead to actionable strategies.</li><li>
Keen adopter of technology</li><li>
Strong collaborative &amp; influential style to effectively work with the networked organization</li></ul><p><b>
Skills:</b></p>
Analytics; Data Analytics; Compliance; Financial Management; Financial Analysis; Accounting; Finance</div><br>
<p></p>
Annual Incentive Reference Value Percentage:15<br>
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.</div>

Senior Manager, Agile Finance Support

ICL Group

<div></div><div><div><div><div><div><i>Are you the ambitious ' professional looking for your second or third step in your career? You might be our new Commercial Projects B2B manager, helping to further build our Turkish Market</i></div></div></div><div><div><div>
About the job</div>
</div><div><div>
As our new <i>'</i>Strategic Projects &amp; B2B Manager you will be the right hand of our Turkish Country Manager. Your mission will be to help further develop our agricultural commercial front and marketing brand, to better leverage our existing and newly developed products and deepen our presence in the Turkish market. To best leverage our fertilizer assets and to enhance our commercial excellence, innovation and a winning corporate culture in our Growing Solutions business unit.</div><br>
<div></div>
<div><i>
More specifically, you will</i></div>
<ul>
<li>Propose annual sales plans: Create and propose annual sales strategy for the designated market segment based on analysis of marketing data from customers and competitors.</li>
<li>Manage B2B Sales: Oversee B2B sales activities in T&uuml;rkiye and Azerbaijan.</li>
<li>Market Analysis: Conduct thorough investigations into the current marketplace, including pricing, products, competition, and emerging trends. Recommend changes to products, services, and policies based on the findings.</li>
<li>Improve Procedures: Suggest enhancements to company procedures to optimize operations.</li>
<li>Ensure Customer needs are met: Operate in accordance with the sales policies established by management, ensuring customer needs are met and supply chain issues are integrated.</li>
<li>Develop Customer Retention Strategies: Create and implement strategies to improve customer retention and loyalty.</li></ul><br>
<div></div>
<div><b>
About you</b></div>
<div>
Because you will, by yourself, manage customers and prospects in Turkey and abroad, you must be a true self-starter and are willing and able to travel between Turkey and the EU<i> </i>without delay.</div><br>
<div></div>
<div><i>
Furthermore, you</i></div>
<ul>
<li>Have a bachelor&rsquo;s or master&rsquo;s degree in Sciences and/or Business</li>
<li>Bring a few years of Sales &amp; Marketing experience in B2B environment</li>
<li>Are fluent in Turkish, English and preferably another EU language</li></ul><br>
<div></div>
<div><b>
Location: </b>Hybrid, Istanbul</div><br>
<div></div>
<div><b>
Apply now!</b></div>
<div>
Do you recognize yourself in the above description? Does the job appeal to you? Then we&rsquo;d love to see your application! Click on &quot;Apply now&quot; button.</div>
<ul>
<li><i>We can only accept applications through our online process</i>.</li>
</ul>
<div>If you have any questions about the role itself, please contact Ibrahim Gundogdu, Country Lead Turkey and Azerbaijan, at Ibrahim.Gundogdu@icl-group.com. For any questions about the recruitment process you can contact Paul de Graaff, Talent Acquisition Partner ICL via: paul.degraaff@icl-group.com.</div></div></div><div><div><div><b>
About ICL</b></div>
</div><div><div>
ICL is a global specialty minerals and chemicals company, operating potash, bromine and phosphate mineral value chains in a unique, integrated business model. ICL extracts raw materials from well-positioned mineral assets and utilizes technology and industrial know-how to add value for customers in key agricultural and industrial markets worldwide. ICL employs around 12.000 people worldwide and is active in many European countries. The European Headquarters are located in Amsterdam, the Netherlands.</div><br>
<div></div>
<div><b>
ICL Growing Solutions</b> is a global leader in plant nutrition. Our experts collaborate with growers, farmers and turf managers around the world to create cutting edge products and solutions that make plants, crops and turfgrass grow better. Together, we are paving the way towards a sustainable future. We help you to grow more with less thanks to decades of groundbreaking innovation, research, independent trials, and our expertise in the field.</div></div></div></div></div><div></div>

Strategic Projects & B2B Manager Turkey

Explore 1273+ Customer experience operations unit manager in House Jobs In House Jobs In House Jobs In House Jobs In Istanbul this January. Find roles across top companies and apply now to boost your career.

1273 customer experience operations unit manager jobs IN House Jobs In House Jobs In House Jobs In House Jobs In Istanbul

Customer Experience Operations Unit Manager

Account Manager

Operation Support Manager

B2C Sales Intern

Operation Support Manager

Senior Manager, Agile Finance Support

Strategic Projects & B2B Manager Turkey