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GitMax

Key Responsibilities <ul> <li>Customer Journey Design: Create and manage detailed, end-to-end customer flows, ensuring frictionless user experience across platforms and teams.</li> <li>Operational Oversight: Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness.</li> <li>Cross-Functional Collaboration: Act as a key liaison across compliance, legal, finance, sales, and tech teams to escalate, solve, and prevent customer issues.</li> <li>Client-Centric Culture: Serve as an internal voice of the client bringing insights to strategic meetings and influencing feature prioritization and UI/UX improvements.</li> <li>Data-Driven Feedback: Establish feedback loops, track CSAT and NPS, and implement actions to continuously improve service standards.</li> <li>Reporting &amp; Accountability: Produce structured daily reports highlighting bugs, service gaps, and improvement recommendations.</li> </ul> Candidate Profile <ul> <li>5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments.</li> <li>Strong familiarity with Salesforce and CRM analytics tools.</li> <li>Demonstrated ability to coordinate complex initiatives across multiple departments.</li> <li>Exceptional communication and problem-solving skills.</li> <li>Native-level fluency in English; other languages are a plus.</li> <li>Obsessed with detail, UX, and client-first thinking.</li> </ul> What s in It for You <ul> <li>Work with one of the most innovative fintech brands in the region</li> <li>Competitive salary and bonus structure</li> <li>Relocation package if needed</li> <li>Visa sponsorship for employee and family</li> <li>21 working days of paid vacation + 12 additional company-paid days off</li> <li>Strong team culture, team events, and professional development support</li> </ul>

Customer Experience Officer

Justlife.com

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.
Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?
Come onboard and dedicate yourself to becoming #everydaybetter!
Take over a key role as a Customer Experience Partner in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.
What we expect from you:
<ul>
<li>Handle incoming complaints as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service</li>
<li>Handle incoming customer reviews coming from Justlife Google Business page, Google Play, and App Store</li>
<li>Initiate call-backs to customers as needed to get more information on the customer inquiries if not clear</li>
<li>Update customers as needed with bookings status and confirmations</li>
<li>Respond to customer questions and requests with courtesy, professionalism, and efficiency</li>
<li>Handle incoming urgent complaints escalated through our Frontline team, Social media platforms and any other customer complaints tackled from other departments</li>
<li>Perform and coordinate complaint investigations and gathers additional information, working closely with other departments to complete investigation reports</li>
<li>Evaluate all information from a technical perspective to ensure appropriate Analysis and Investigation</li>
<li>Maintain and delivers excellent customer satisfaction in a timely and effective manner</li>
<li>Investigate complaints to determine root cause, identify resolution, confirm correction, and respond to complaints</li>
<li>Maintain complaints log and participate in process improvements</li>
</ul>

Customer Experience Partner

Arab Bank

<div>
 
 
 
 Key Roles and Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement initiatives to improve customer experience across all touchpoints, by Identifying gaps in the customer journey and CPS and recommend actionable improvements.
 </li>
 <li>
 Oversee and optimize systems for managing customer feedback and complaints resolution in a timely and efficient manner
 </li>
 <li>
 Monitor and elevate customer satisfaction metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores.
 </li>
 <li>
 Collaborate closely with the CB Head of Credit &amp; Collection to streamline the issuance of liabilities and clearance letters, enhancing customer retention for loans and cards.
 </li>
 <li>
 Collaborate with departments to ensure customer-centric practices are embedded in processes and policies
 </li>
 <li>
 Support training and awareness programs to promote customer-centric behavior and CPS among consumers &amp; staff
 </li>
 <li>
 Develop and refine customer feedback channels such as mystery shopper programs, VOC initiatives, surveys, and other feedback.
 </li>
 <li>
 Monitor industry trends and best practices related to customer experience.
 </li>
 <li>
 Follow the customer experience annual business plan.
 </li>
 <li>
 Consumer Protection standards:
 </li>
 <li>
 Ensure all customer interactions, products, and services comply with Central Bank Consumer Protection Regulations.
 </li>
 <li>
 Implement and monitor procedures to protect customer rights, including transparency, fair treatment, and responsible product marketing.
 </li>
 <li>
 Manage and promote customer Awareness and Education initiatives to increase customers financial literacy.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 
 
 
 
 Education
 
 
 
 :
 
 
 
 Bachelors degree from a reputable university
 
 
 
 
 
 
 
 Experience
 
 
 
 :
 
 
 
 A minimum of (3) years experience in Customer Experience or service roles.
 
 
 
 
 
 
 
 Competencies:
 
 
 
 <ul>
 <li>
 Fluent in English and in Arabic.
 </li>
 <li>
 Thorough understanding of local banking regulations and customer expectations.
 </li>
 <li>
 Good presentation skills.
 </li>
 <li>
 Service Oriented
 </li>
 <li>
 Good communications and interpersonal skills
 </li>
 <li>
 Proven leadership skills and the ability to work collaboratively across functional teams.
 </li>
 <li>
 A data driven mindset to gaining customer insights and implementing improvements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Country Customer Experience Officer

TAT IT Technolgies

<div>
 Urgent requirement for
 
 Customer Experience Officer
 
 for our leading banking client in
 
 Dubai, UAE
 
 
 
 
 The candidate will be responsible for supporting the
 
 Customer Experience Department
 
 with
 
 complaint handling, quality control, reporting, and process improvement
 
 . This role requires excellent coordination, analytical, and communication skills, particularly in
 
 banking operations and customer service management
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Complaints Handling Support
 </li>
 <li>
 Log, track, and monitor customer complaints through the Complaint Management System (CMS).
 </li>
 <li>
 Assign cases to appropriate resolver teams and ensure timely closure as per TAT.
 </li>
 <li>
 Prepare and maintain complaint MIS, reports, and escalation logs.
 </li>
 <li>
 Quality Assurance &amp; Monitoring
 </li>
 <li>
 Support audit and compliance activities (RCSA, control testing).
 </li>
 <li>
 Perform data verification, process checks, and ensure accuracy in reporting.
 </li>
 <li>
 Reporting &amp; Data Management
 </li>
 <li>
 Generate dashboards and performance reports (daily/weekly/monthly).
 </li>
 <li>
 Manage complaint statistics for CBUAE and internal reviews.
 </li>
 <li>
 Conduct data validation, clean-up, and archival activities.
 </li>
 <li>
 Process &amp; Performance Improvement
 </li>
 <li>
 Identify bottlenecks and propose automation or process optimization.
 </li>
 <li>
 Assist in documentation of SOPs and internal workflows.
 </li>
 <li>
 Support initiatives that improve customer satisfaction and reduce complaint volume.
 </li>
 <li>
 Coordination &amp; Communication
 </li>
 <li>
 Liaise with internal departments (Operations, Branches, IT, Compliance, Contact Center).
 </li>
 <li>
 Collaborate with Marketing and CX teams for customer-related communications.
 </li>
 <li>
 Handle bilingual (Arabic&ndash;English) correspondence when required.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Experience / Complaint Management / Banking Operations.
 </li>
 <li>
 Proficiency in MS Excel, Data Analysis, and Report Preparation (pivot tables, lookups, charts, etc.).
 </li>
 <li>
 Knowledge of Complaint Management Systems (CMS) and Customer Experience platforms.
 </li>
 <li>
 Good understanding of banking processes, customer lifecycle, and service quality frameworks.
 </li>
 <li>
 Familiarity with CBUAE compliance and CPSR regulations (preferred).
 </li>
 <li>
 Excellent verbal and written communication skills in English and Arabic (mandatory).
 </li>
 <li>
 Strong interpersonal skills with an ability to handle cross-functional coordination.
 </li>
 <li>
 Analytical mindset with attention to detail and accuracy.
 </li>
 <li>
 Ability to work independently under pressure and manage multiple priorities.
 
 
 </li>
 </ul>
 Skills: customer experience,operations,customer
</div>

BlackStone eIT

BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage. Key Responsibilities <ul> <li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li> <li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li> <li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li> <li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li> <li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li> <li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li> <li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li> </ul>

Customer Journey Mapping

Vinirma

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.Areas of Competency<ul><li>Excellent oral and written skills in English and Arabic is a mandate for this position.</li><li>Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.</li></ul>

TALENTMATE

A retail company in Dubai is seeking a dedicated Store Associate to provide outstanding customer service and handle financial transactions. Candidates must have a high school diploma, experience in retail, and strong communication skills. The role requires assisting customers, operating cash registers, and maintaining a clean store environment. This is a full-time position with a focus on delivering top-notch service.<img src="https://www.jobg8.com/Tracking.aspx?oz7KrmCIbPSCG9RnZyNkmO3wVz9pYIMse" width="0" height="0" />

Guest Experience Retail Cashier & Service Pro

Explore 10000+ Customer experience professional in Dubai this October. Find roles across top companies and apply now to boost your career.

10000 customer experience professional jobs IN Dubai

Customer Experience Officer

Customer Experience Partner

Country Customer Experience Officer

Customer Experience Officer

Customer Journey Mapping

Customer Experience Officer

Guest Experience Retail Cashier & Service Pro