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customer experience specialist – bilingual (fluent in arabic & english) | cairo, egypt Jobs in Arabic English Cairo Egypt Jobs In Cairo

customer experience specialist – bilingual (fluent in arabic & english) | cairo, egypt

customer service agent - c1 speaker Jobs in Arabic English Cairo Egypt Jobs In Cairo

customer service agent - c1 speaker

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customer service manager

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customer service officer

customer experience specialist bilingual fluent

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Arabic and English, you will:
 
 
 <ul>
 <li>
 Build strong problem-solving and communication skills that open doors to many future roles
 </li>
 <li>
 Support customers and partners from multiple countries and cultures, gaining truly global experience
 </li>
 <li>
 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
 </li>
 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Deliver outstanding service to guests and partners via phone, email, and chat
 </li>
 <li>
 Handle a high volume of inquiries and deliver accurate, timely resolutions
 </li>
 <li>
 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
 </li>
 <li>
 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
 </li>
 <li>
 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
 </li>
 <li>
 Apply Agoda policies and procedures in a fair and consistent way
 </li>
 <li>
 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
 </li>
 <li>
 Safeguard customer data and maintain strict confidentiality at all times
 </li>
 <li>
 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
 </li>
 <li>
 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
 </li>
 <li>
 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Arabic skills, and B2 level English
 </li>
 <li>
 Ability to stay calm, accurate, and professional under pressure
 </li>
 <li>
 Good problem-solving skills, using guidelines and data to make decisions effectively
 </li>
 <li>
 Flexibility to adapt to new tools, processes, and feedback
 </li>
 <li>
 Ability to manage time and priorities in a fast-paced, high-volume environment
 </li>
 <li>
 Reliability, integrity, and a positive, collaborative attitude
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
 </li>
 <li>
 Experience in travel, e-commerce, hospitality, or BPO is a plus
 </li>
 <li>
 Experience working with international customers or partners
 </li>
 <li>
 Familiarity with contact center, CRM, or ticketing systems
 </li>
 <li>
 Additional language skills beyond the core required language for the role if any
 
 
 </li>
 </ul>
 
 Why Agoda
 
 
 
 <ul>
 <li>
 Competitive compensation with performance-based incentives
 </li>
 <li>
 Annual discretionary performance bonus
 </li>
 <li>
 Visa sponsorship and relocation support for eligible roles and locations
 </li>
 <li>
 Health insurance and other locally competitive benefits
 </li>
 <li>
 Agoda travel discounts and special rates on accommodation and related products
 </li>
 <li>
 Work from anywhere for up to 30 days per year
 </li>
 <li>
 Structured training, coaching, and clear performance metrics
 </li>
 <li>
 Opportunities to grow your career within the Customer Experience Group or across Agoda
 </li>
 <li>
 An inclusive, international work environment where your ideas and feedback are valued
 
 
 </li>
 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

Alnaas Advisory

<div>
 
 Are you a digital-first Graphic Designer who loves creating sharp, snackable content for social?
 
 
 
 
 
 We&rsquo;re looking for someone who&rsquo;s fast, collaborative, and confident designing for digital and social-first campaigns, with a touch of motion to bring ideas to life.
 
 
 
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 &bull; Designing static and simple animated assets for social media.
 
 
 &bull; Creating snackable content for social calendars, national moments, and campaign visuals.
 
 
 &bull; Supporting with light video editing/motion (not full animator level).
 
 
 &bull; Occasionally adapting assets for OOH or banners (minimal).
 
 
 &bull; Collaborating with cross-market teams and delivering content at pace.
 
 
 
 
 
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 2+ years of experience in graphic design (not junior, not a fresh grad).
 </li>
 <li>
 Strong digital &amp; social design skills with basic animation/motion capability.
 </li>
 <li>
 
 Fluent English
 
 (bilingual required due to regional collaboration)(
 
 Must
 
 )
 </li>
 <li>
 Automotive brand experience is a
 
 big plus
 
 .
 </li>
 <li>
 Familiarity with AI design tools is an advantage.
 </li>
 <li>
 A team player who&rsquo;s quick, adaptable, and comfortable with fast turnarounds.
 </li>
 </ul>
 
 
 
 
 
 Why this role?
 
 
 <ul>
 <li>
 Predominantly digital-first work (very limited ATL/BTL).
 </li>
 <li>
 Exposure to regional &amp; global brands.
 </li>
 <li>
 A collaborative, creative environment where speed and quality matter.
 </li>
 </ul>
</div>

Graphic Designer

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Role: Senior HR Specialist
 
 
 
 
 
 
 As a Senior HR Specialist at Americana Restaurants, you will play a pivotal role in shaping the employee experience and supporting the organization&rsquo;s people strategy. This role requires a hands-on HR professional with a strong background in recruitment, onboarding, communication, and training coordination.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage the full recruitment cycle from job posting and sourcing to interviews and onboarding
 </li>
 <li>
 Drive the onboarding process to ensure a smooth and engaging experience for new hires
 </li>
 <li>
 Oversee internal HR communications to keep teams informed and connected
 </li>
 <li>
 Coordinate employee training programs and support development initiatives
 </li>
 <li>
 Collaborate with department heads to understand staffing needs and talent priorities
 </li>
 <li>
 Ensure compliance with HR policies, procedures, and labor laws
 </li>
 <li>
 Support HR reporting, data entry, and personnel documentation
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or a related field
 </li>
 <li>
 3&ndash;5 years of experience in an HR role, preferably in a fast-paced or multi-brand environment
 </li>
 <li>
 Fluent in English (spoken and written)
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively
 </li>
 <li>
 High attention to detail and organizational skills
 </li>
 <li>
 Proficiency in Microsoft Office and HR software/systems
 </li>
 </ul>
 
 
 
 
 
 Why Join Americana Restaurants?
 
 
 <ul>
 <li>
 Be part of a regional leader with a rich heritage and global partnerships
 </li>
 <li>
 Collaborate with dynamic, multicultural teams
 </li>
 <li>
 Enjoy opportunities for professional growth and development
 </li>
 <li>
 Work in an environment that values innovation, people, and performance
 </li>
 </ul>
 
 
</div>

Senior Human Resources Associate

Otis Elevator Co.

<div>
 
 Moving people. Shaping the future. At OTIS, we take pride in leading the industry we founded. There&rsquo;s never been a better time to join our team as we continue our journey as an independent company. We are the leader in elevators, escalators and moving walkways. Now, we&rsquo;re seeking a
 
 TALENT ACQUISITION SPECIALIST
 
 , based in
 
 Cairo (Egypt).
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 &bull; Coordinate with hiring managers to identify staffing needs
 
 
 &bull; Determine selection criteria
 
 
 &bull; Source potential candidates through online channels (e.g. social platforms and professional networks)
 
 
 &bull; Schedule interview and selection process, including screening calls, assessments and in-person interviews (assess applicants, relevant knowledge, skills, soft skills, experience and aptitudes)
 
 
 &bull; Assess candidate using our Applicant Tracking System (workday)
 
 
 &bull; Organize and attend job fairs and recruitment events
 
 
 &bull; Conducting interviews and sorting through applicants to fill open positions.
 
 
 &bull; Provide analytical and recruiting reports (dashboard etc)
 
 
 &bull; Act as a point of contact and build influential candidate relationships during the selection process
 
 
 &bull; Completing offer initiation for new hires.
 
 
 &bull; Prepare and post jobs to appropriate job boards such as linkedin, workday, universities etc
 
 
 
 
 
 
 Recruiter Requirements:
 
 
 
 &bull; Proven work experience as a Talent Acquisition Specialist or similar role
 
 
 &bull; Familiarity with social media, resume databases and professional networks
 
 
 &bull; Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
 
 
 &bull; Knowledge of Applicant Tracking Systems (ATSs)
 
 
 &bull; Excellent verbal and written communication skills
 
 
 &bull; Understanding of the differences between various roles within organizations
 
 
 
 
 
 
 Minimum Qualification
 
 
 
 &bull; 8-10 years of experience
 
 
 &bull; At least 2 years in positions of progressively increasing managerial responsibilities
 
 
 &bull; BSc in Human Resources Management or equivalent
 
 
 &bull; Fluent written and spoken English and Arabic is essential
 
 
 
</div>

Talent Acquisition Specialist

The German University in Cairo

<div>
 
 We are looking for a motivated and professional HR Specialist to join our team and support end-to-end human resources operations. The role involves recruitment, employee support, and HR administration in line with the University&rsquo;s policies and processes.
 
 
 The ideal candidate is a strong communicator with solid knowledge of recruitment practices, labor regulations, and HR operations, and is passionate about supporting employees throughout their journey with the University.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ol>
 <li>
 Communicate with department heads and managers to stay abreast of current and future hiring and business needs.
 </li>
 <li>
 Review current workforce data, future business projections, and turnover rates and help anticipate hiring needs.
 </li>
 <li>
 Conduct job analysis and concise job descriptions that accurately reflect the position's duties, qualifications, and expectations.
 </li>
 <li>
 Conduct the recruitment and selection process by posting job openings, sourcing candidates, screening resumes, conducting interviews, and hiring processes.
 </li>
 <li>
 Coordinate new hire orientation and onboarding activities, including paperwork completion and introduction to university culture, policies, and procedures.
 </li>
 <li>
 Conduct exit interviews with departing employees to gather feedback and identify areas for improvement.
 </li>
 <li>
 Receive employee concerns, inquiries, complaints, grievances, conflicts, and disciplinary actions, promoting fair treatment and suggesting resolution following university policies and applicable laws.
 </li>
 <li>
 Write and submit reports on HR functions such as turnover, retention, and recruitment as requested by the manager.
 </li>
 <li>
 Perform any task assigned to him/her related to the job.
 </li>
 </ol>
 
 
 
 
 Qualifications:
 
 
 
 
 
 1. Fluent English Language skill, German Language is an asset.
 
 
 2. Outstanding verbal and written communication skills.
 
 
 3. Solid problem-solving and team management abilities.
 
 
 4. Proficiency in or knowledge of using a variety of computer software applications, especially Microsoft Office programs.
 
 
 5. High level of interpersonal skills to handle sensitive and confidential situations and documentation.
 
 
 6. Customer service oriented.
 
 
 
 
 
 Requirements:
 
 
 
 
 
 1. Education: Bachelor degree in Management/Business Administration or relevant field.
 
 
 2. Experience: 1 to 3 years&rsquo; experience.
 
 
 
 
 
 Applications will be reviewed until position is filled. For best consideration, submit applications before 20th of January, 2026.
 
</div>

Human Resources Specialist

Built For Engineering

<div>
 
 Company Description
 
 
 
 Built specializes in providing comprehensive and efficient central heating and hot water solutions tailored to every project stage, from design and installation to balancing and testing. With origins in the UK since 2014, Built has expanded to Egypt, delivering award-winning services. The company offers a diverse range of high-quality systems to meet various project needs, backed by extensive expertise in cutting-edge smart technologies. Built is committed to supporting developers, architects, and consultants in achieving their goals through exceptional service delivery.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role based in New Cairo. The Sales Specialist will be responsible for building and maintaining relationships with clients, identifying potential sales opportunities, and achieving sales targets. Responsibilities include providing exceptional customer service, conducting product demonstrations, offering tailored solutions, and supporting clients in meeting their project needs. Additionally, the Sales Specialist will collaborate closely with internal teams to ensure seamless execution of sales strategies and customer satisfaction.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills to effectively engage with clients and address their needs
 </li>
 <li>
 Proficiency in Sales and Sales Management to execute strategies and achieve targets
 </li>
 <li>
 Experience in Training to educate clients on products and services
 </li>
 <li>
 Self-motivated, results-driven, and capable of working independently or within a team
 </li>
 <li>
 Solid understanding of heating solutions or related technical fields is a plus
 </li>
 <li>
 Highly organized, with strong problem-solving and decision-making skills
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field
 </li>
 <li>
 Familiarity with the Egyptian market is advantageous
 </li>
 </ul>
</div>

Sales Executive

Concentrix

<div>
 
 
 Job Title:
 
 Customer Care &amp; Retention Advisor &ndash; Premium Account
 
 
 
 Location:
 
 New Cairo &amp; Maadi Sites
 
 
 
 Shifts:
 
 Night &amp; Overnight
 
 
 
 Salary:
 
 
 20,000 &ndash; 22,000 EGP
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Door-to-Door Transportation
 
 </li>
 <li>
 
 Unlimited Sales Bonus
 
 </li>
 </ul>
 
 
 
 
 
 About the Role
 
 
 
 We are hiring
 
 Customer Care &amp; Retention Advisors
 
 for a premium account. You will handle customer inquiries, provide exceptional support, and drive retention through personalized service and sales opportunities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage customer inquiries and resolve issues efficiently.
 </li>
 <li>
 Deliver outstanding service to ensure customer satisfaction and loyalty.
 </li>
 <li>
 Promote products/services to maximize retention and sales.
 </li>
 <li>
 Work collaboratively with internal teams for smooth operations.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 (Graduates only).
 </li>
 <li>
 
 Fluent English
 
 (B2&ndash;C1 level).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Ability to work night and overnight shifts.
 </li>
 <li>
 Previous experience in customer care or sales is a plus.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive salary
 
 20,000 &ndash; 22,000 EGP
 
 .
 </li>
 <li>
 
 Unlimited sales bonus
 
 for high performers.
 </li>
 <li>
 
 Door-to-door transportation for females
 
 .
 </li>
 <li>
 Career growth opportunities in a dynamic environment.
 </li>
 </ul>
 
 
</div>

Telecommunications Consultant

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