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customer experience (crm) manager

customer experience specialist senior specialist

Turk Telekom

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 &middot; Responsible for continuous improvement of end-to-end customer experience, focus on growing customer base, increasing brand perception and guiding the organization through consumer insights.
 
 
 &middot; Designing and implementing customer experiences that reflects the desired company customer strategy, increasing customer satisfaction and profitability for the business,
 
 
 &middot; Initiating projects for cross-functional teams to investigate and resolve the root cause of customer experience deficiencies.
 
 
 &middot; Continuously testing initiatives for the best product, channel and segmented customer experience,
 
 
 &middot; Coordinating with multiple departments to address critical issues and resolve issues with satisfactory results.
 
 
 &middot; Interpreting and consolidating direct and indirect customer feedback from various sources such as customer surveys,
 
 
 &middot; Using analytical methods to understand the customers behavior patterns and create solutions,
 
 
 &middot; Ensuring that customer requests are handled quickly and accurately at all contact points (calls, e-mails, etc.),
 
 
 &middot; Evaluating regulatory demands from the customer experience perspective and designing processes accordingly.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &middot; Bachelor&rsquo;s degree (Engineering, Business Administration, Economics, Social Sciences),
 
 
 &middot; Min. 2 years of experience in customer experience projects, product, service, process management or corporate sales,
 
 
 &middot; Experience in leading a fast pace technology environment with clearly demonstrated results in owning customer experience and success,
 
 
 &middot; Customer-driven mindset with a desire and ability to identify and resolve enterprise-level customer problems,
 
 
 &middot; Along with a focus on details and a drive for improvement, exceptional analytical, creative, communication and project management skills,
 
 
 &middot; Demonstrated track record of using data analytics to drive increased value for customers,
 
 
 &middot; Strong organizational, problem solving and planning skills, including ability to priorities and negotiate competing goals,
 
 
 &middot; Highly self-motivated, flexible and energetic,
 
 
 &middot; Fluency in English,
 
 
 
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Customer Experience Specialist / Senior Specialist

Kärcher

<div>Department: Consumer Products &amp; Marketing
Title: Marketing Senior Specialist
Direct Report: Marketing Manager
Level: Senior Specialist
This is how you WOW: 
<ul>
<li>
<div>Track emerging consumer trends, new marketing approaches, and tools to enhance go-to-market strategies.</div></li> 
<li>
<div>Marketing campaign development (not product marketing) -lead end-to-end campaign execution, from idea&amp;strategy development through to delivery, managing timelines, deliverables, and stakeholder expectations.</div></li> 
<li>
<div>Lead the planning, briefing agencies and creation and execution marketing campaigns across online, in-store and offline channels in line with brand positioning.</div></li> 
<li>
<div>Integrate onsite and offsite marketing resources focusing on customer experience journey.</div></li> 
<li>
<div>Analyse marketing campaign data and customer behavior to identify opportunities, optimize campaigns, and improve key operational metrics.</div></li> 
<li>
<div>Conduct market research, competitor analysis, and customer insight studies to support strategic decision-making and create actionable reports.</div></li> 
<li>
<div>Monitoring competition activities and market data&amp; taking necessary actions to optimize resource allocation to maximize marketing impact.</div></li> 
<li>
<div>Ensure full alignment of all campaigns with company strategy, driving both brand health and commercial performance for business and product groups.</div></li> 
<li>
<div>ROI analysis of the investments and taking the necessary decisions for continuation of investment.</div></li> 
<li>
<div>Create and maintain Shop-in-Shop/Pop-Up solutions, concepts support the brand-aligned design of Karcher Centers/Shops, Responsible for increase in the footfall for stores 
</div>
</li></ul>It would be WOW if you would bring this in: 
<ul>
<li>
<div>Having a bachelor's degree in related areas,</div></li> 
<li>
<div>At least 5 years of experience in marketing.</div></li> 
<li>
<div>Strong communication skills and problem-solving abilities.</div></li> 
<li>
<div>Data oriented and analytical skills.</div></li> 
<li>
<div>Knowledge and experience in trade marketing and brand marketing.</div></li> 
<li>
<div>Proficient written and verbal English skills.</div></li> 
<li>
<div>Experience working with agencies</div></li></ul> 
<div></div>
<div>Our K&auml;rcher WOW Package:</div> 
<ul>
<li>
<div>Health &amp; Life Insurance,</div></li> 
<li>
<div>Meal Allowance (Ticket &amp; Canteen Services),</div></li> 
<li>
<div>Staff Discount on products,</div></li></ul> 
<div></div>
<div>So: Wanna WOW with us?</div>
<div>Simply upload your resume online and leave your contact information. We look forward to getting to know you!</div></div><div></div>

Senior Marketing Specialist

Token Finansal Teknolojiler

<div>
 
 
 Step into the future of fintech with us!
 
 
 
 
 
 
 We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey!
 
 B2B Project Manager - B2B E-commerce Platform
 
 works cross-functionally to help businesses start using Token products as and quickly as possible.
 
 
 
 
 
 
 🔍Who We Are
 
 
 
 
 
 
 At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world. We are looking for Operations Specialist/ Senior Operations Specialist from a banking or e-commerce background to join our Operations and Customer Support Team.
 
 
 
 
 
 
 ✨ What You&rsquo;ll Be Rocking
 
 
 
 
 
 <ul>
 <li>
 Own and drive the full growth cycle of the B2B e-commerce business from 0 to scale
 </li>
 <li>
 Design and execute commercial, sales, and GTM strategies that deliver tangible business results
 </li>
 <li>
 Identify, engage, and acquire strategic B2B customers and key suppliers to build a strong two-sided marketplace
 </li>
 <li>
 Lead onboarding and relationship management efforts with a relentless focus on business impact
 </li>
 <li>
 Work closely with cross-functional teams (product, operations, marketing, finance) to align and deliver strategic objectives
 </li>
 <li>
 Analyze data, market trends, and competition to proactively refine strategies and hit KPIs
 </li>
 <li>
 Manage the roadmap, track success metrics, and be accountable for performance and outcome
 </li>
 </ul>
 
 
 
 
 
 🎯 The Perfect Fit
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business, Economics, Engineering, or a related field
 </li>
 <li>
 6+ years of solid experience in business development, strategy, or commercial growth roles in B2B / digital businesses
 </li>
 <li>
 Hands-on experience in e-commerce platforms, B2B marketplaces, or tech-enabled services
 </li>
 <li>
 Strong project management and prioritization skills with a results-driven mindset
 </li>
 <li>
 Excellent understanding of B2B sales funnels, partnerships, and ecosystem-building
 </li>
 <li>
 Highly entrepreneurial &ndash; thrives in fast-paced environments, takes full ownership, and pushes for results
 </li>
 <li>
 Exceptional communication, negotiation, and stakeholder management skills
 </li>
 <li>
 A sharp thinker who quickly identifies opportunities and solves problems
 </li>
 <li>
 A doer who gets things done, even when others say it&rsquo;s impossible
 </li>
 <li>
 Detail-oriented but also sees the big picture
 </li>
 <li>
 Energetic, resilient, and eager to create real impact
 </li>
 <li>
 Not afraid to challenge the status quo and push boundaries
 </li>
 </ul>
 
 
 
 
 
 ❤️ Why You&rsquo;ll Love Working Here
 
 
 
 
 
 <ul>
 <li>
 12+4 Salary Package: Enjoy an additional 4 months' salary
 </li>
 <li>
 Learning Platforms: Gain access to top educational platforms including Ko&ccedil; Academy, Cambly, Coursera etc.
 </li>
 <li>
 Ko&ccedil; Office Free: Work flexibly from any Ko&ccedil; office
 </li>
 <li>
 Ko&ccedil; Community Sports Club: Participate in sports, social, and cultural events, and recharge in green spaces with our exclusive Ko&ccedil; Community Sports Club
 </li>
 <li>
 Ko&ccedil; Family Program : Access special advantages from Ko&ccedil; Group companies, and include two family members in this exclusive program.
 </li>
 <li>
 Flextra Benefits: Customize your benefits with Flextra, including life insurance, shopping vouchers, check-ups, and individual retirement plans etc.
 </li>
 <li>
 Special Leave Days: Enjoy flexible leave days for your birthday, your child's milestones
 </li>
 <li>
 Social Support: Receive support for significant life events such as weddings, family expansions
 </li>
 </ul>
 
 
 
 
 
 🌐 Connect with us
 
 
 
 
 
 
 Web site: https://www.tokeninc.com/
 
 
 Linkedin:https://www.linkedin.com/company/tokeninc/
 
 
 Instagram: https://www.instagram.com/tokenfintech/
 
 
 YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 
 
 
</div>

Business Development Lead – B2B E-commerce Platform

Reed Recruitment Türkiye

<div>
 
 Founded in 1960 in the UK, REED has grown continuously and become a leading brand both in the UK and the international arena. Today REED has 350 offices with more than 3.000 employees and is providing services across 20 specialist sectors. We work closely with experienced and qualified professionals across a wide range of consultancy sectors, delivering bespoke recruitment solutions on a variety of roles for mid and senior level.
 
 
 
 
 
 As Reed Turkey, we are looking for a
 
 " Senior Recruitment Specialist"
 
 with below requirements for our client.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related fields.
 </li>
 <li>
 Minimum 5 years of recruitment experience, preferably in technical roles.
 </li>
 <li>
 Advanced English proficiency (written and spoken).
 </li>
 <li>
 Strong communication and negotiation skills.
 </li>
 <li>
 Proficiency in MS Office and recruitment tools.
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Manage end-to-end recruitment processes for technical positions (job posting, sourcing, interviews, offer management).
 </li>
 <li>
 Develop recruitment strategies and build a strong talent pipeline.
 </li>
 <li>
 Enhance candidate experience and effectively communicate company culture.
 </li>
 <li>
 Track and report recruitment KPIs.
 </li>
 <li>
 Collaborate closely with business units to analyze hiring needs accurately.
 </li>
 <li>
 Conduct proactive candidate searches through external resources, job boards, and social media
 </li>
 </ul>
</div>

Senior Recruitment Specialist

Roche

<div>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.<div>
The Position</div>
We are looking for a Technical Service Specialist located in &#304;stanbul (Avrupa) at Roche Diagnostics.
This is an exciting time to join Roche Support Teams. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops, and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment, and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.
The Opportunity
The Roche Support Teams are committed to providing industry-defining support to its customers. As a Technical Service Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche-assigned product lines, and provide valued service to your laboratory customers in Turkey.
The Technical Service Specialist in the Roche Support Teams, position serves as a technical repair or installation specialist for Roche product lines.
The Roche Technical Service Specialist also;<ul><li>Provides routine technical support to customers on operational and maintenance aspects of system equipment</li></ul>
-Performs on-site service, repair, and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking<ul><li>Serves as customer contact on routine technical and service-related problems</li></ul><ul><li>Schedules and performs preventative maintenance per department policy</li></ul><ul><li>Monitors customer equipment performance and can respond and resolve most routine issues</li></ul><ul><li>Refers complex problems and issues to higher levels</li></ul><ul><li>Receives training and delivers service within the normal scope of the position</li></ul><ul><li>Follows documented practices, policies, and procedures in providing repair and installation support</li></ul><ul><li>Diagnoses mechanical, hardware, software, and system failure, using established procedures</li></ul><ul><li>Determines the most cost-effective repair/resolution to minimize customer downtime</li></ul><ul><li>Provides analysis, feedback, and recommendations on product failure trends and serviceability issues</li></ul><ul><li>Documents all activity in a manner compliant with the company&rsquo;s quality procedures</li></ul><ul><li>Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions</li></ul><ul><li>Responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products</li></ul><ul><li>Promotes effective, positive, and productive communication among the team to ensure and maximize the satisfaction of the customer base</li></ul><ul><li>Manages customer accounts at a level that promotes goodwill, confidence, and credibility to exceed customer expectations in terms of product, service, and support quality</li></ul><ul><li>Identifies revenue-generating and cost-saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers</li></ul><ul><li>Maintains expenses within departmental guidelines and controls inventory and all company property</li></ul>
Who You Are<ul><li>
Bachelor&rsquo;s degree in Biomedical Engineering, Mechanical Engineering, Electrical/Electronic Engineering</li><li>
Advanced knowledge of electronics, electro-mechanical systems, and information technology</li><li>
Ability to serve as an internal technical resource for lower-level staff</li><li>
Knowledge of basic chemistry</li><li>
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation</li><li>
Good written/verbal communication, organization, and prioritization skills</li><li>
Good English communication skills</li><li>
Effective customer service skills, which include a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships</li><li>
Ability to travel, including some overnight travel, is required</li></ul><div>
Who we are</div>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. 
Let&rsquo;s build a healthier future, together.
Roche is an Equal Opportunity Employer.</div>

Technical Service Specialist

ING Türkiye

<div>
 
 
 At ING we encourage you to `Do Your Thing
 
 ` to do more of what you love. We&rsquo;re on a journey that&rsquo;s centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We&rsquo;re proud of that!
 
 
 
 
 
 In ING, creating superior customer is one of our strategic priorities. We constantly hear voice of customer, look through customer&rsquo;s eyes and focus on customer needs to provide differentiating customer experience
 
 
 
 
 
 We want you to discover and develop yourself while developing others, be creative, be successful, excel at your career life, work agile so new ideas come to life faster! Interested?
 
 
 
 
 
 Join our Technology team as Senior Specialist and discover the life at ING.
 
 
 
 
 
 This role will be responsible for our IT team&rsquo; operations and continuous improvement in technology and process with ensuring a 24/7 effective detection and incident response capabilities.
 
 
 
 
 
 
 System Operations Senior Specialist (24/7 shifts)
 
 
 
 
 
 
 
 
 
 
 
 
 
 If you think you may take charge of the following responsibilities
 
 ;
 
 <ul>
 <li>
 Manage bank end-of-day processes with automation tools
 </li>
 <li>
 Architectural design, plan, configure, job scheduling, on automation tools.
 </li>
 <li>
 To run, monitor, report and document the planned intraday &amp; end-of-day batch &amp; automation works using the Automic system in line with requests and procedures,
 </li>
 <li>
 Monitoring all processes 24/7
 </li>
 <li>
 To monitor information technology systems and data centers by using monitoring and management systems, to ensure coordination and solution of the problem by reaching the relevant people in case of problems,
 </li>
 <li>
 To perform backup operations and physical cartridge management.
 </li>
 </ul>
 
 
 
 
 
 If you think you have most of the following qualifications;
 
 
 <ul>
 <li>
 Bachelors degree in computer, electronics engineering or relevant fields
 </li>
 <li>
 2+ years of IT Operation experience and Operations skills
 </li>
 <li>
 Proven experience on automation implementations (design, migrate, implement, operate)
 </li>
 <li>
 Proficient in using office programs
 </li>
 <li>
 Good understanding of Incident Response methodologies
 </li>
 <li>
 Good verbal and written English communication skills. We actively communicate with our global peers and managers.
 </li>
 <li>
 Passionate for automation technology and trends.
 </li>
 <li>
 Motivated self-starter with strong problem solving, pro-active and analytical skills.
 </li>
 <li>
 Knowledge on Automic is preferable.
 </li>
 <li>
 Working in 24/7 shifts
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 At ING, we believe your work should inspire and fulfill you. That&rsquo;s why we prioritize every detail to ensure you have an exceptional experience:
 
 
 
 
 
 
 You First Become Your True Self, Then an INGer:
 
 
 
 
 
 
 
 Flexible
 
 and
 
 hybrid working models
 
 , including remote options every third week of the month and during summer.
 
 14 days of welcome leave
 
 in your first year&mdash;don&rsquo;t wait to pursue your dreams!
 
 
 
 Continuous Growth and Development:
 
 
 <ul>
 <li>
 Access to global and local learning opportunities through
 
 ING Academy,
 
 
 LearnUp
 
 , and certification programs with leading universities.
 </li>
 <li>
 Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
 </li>
 <li>
 Flexible career experiences await you through
 
 Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (&Ccedil;ifte Kariyer), Turuncu Misafir,
 
 and
 
 Global STA/LTA programs
 
 , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
 </li>
 <li>
 When you step into a managerial role at ING, our exclusive
 
 RISE Leadership Program
 
 empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.
 </li>
 </ul>
 
 
 A Dynamic and Supportive Work Environment:
 
 
 <ul>
 <li>
 An informal and collaborative culture where
 
 your ideas
 
 and
 
 innovations are valued.
 
 </li>
 <li>
 Social clubs, celebrations, and events to help you balance work and fun.
 </li>
 </ul>
 
 
 We Care About You:
 
 
 <ul>
 <li>
 Comprehensive health insurance for you and your loved ones.
 </li>
 <li>
 Private pension plans to help you achieve your future goals.
 </li>
 <li>
 On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.
 </li>
 </ul>
 
 
 
 
 At ING, we&rsquo;re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.
 
 
 
 
 
 For more information about our
 
 Orange Culture
 
 , click here now:
 
 
 
 
 
 https://youtu.be/Q-tB2-J1lzQ
 
 
 
 
 
 
 
 
 
 
 ***Candidates are expected not to share any sensitive personal data.
 
 
 
</div>

System Operations Specialist

<div>
 
 We are looking for a Digital Merketing Specialist for (TV Services). The role is based in our Gayrettepe office with a hybrid working model (4 days on-site, 1 day remote)
 
 
 You can find Job description of the role and skills and experiments of ideal candidates as the following.
 
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Growth and Revenue-Focused Marketing: Increase revenue and market share by achieving commercial targets such as new customer acquisition, upsell, and contracting through digital channels.
 </li>
 <li>
 Campaign Management: Design, create, and execute 360-degree marketing campaigns to meet business objectives; manage the entire campaign lifecycle and monitor performance.
 </li>
 <li>
 Conversion Rate Optimization (CRO): Analyze website and mobile application conversion rates, and lead optimization efforts through A/B testing, user experience (UX) enhancements, and other best practices.
 </li>
 <li>
 Performance Analysis &amp; Reporting: Measure campaign performance using analytical tools (Google Analytics GA4, Google Looker Studio, Adjust, Meta Ads Manager), prepare routine and ad-hoc reports, and present actionable insights.
 </li>
 <li>
 Market &amp; Competitor Analysis: Identify key opportunities in the market and industry by closely following market research, competitor analysis, and customer surveys.
 </li>
 <li>
 Digital Engagement: Drive communication and marketing initiatives to increase the penetration and adoption of digital services, applications, and value-added services among TV subscribers.
 </li>
 <li>
 Business Development: Create new revenue models by establishing and managing partnerships with third parties and overseeing the marketing processes for these collaborations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Preferably a graduate from a reputable university in the field of Industrial Engineering, Management Engineering, Statistics, Economics, or a related discipline.
 </li>
 <li>
 2-3 years of experience in Digital Marketing, preferably within the telecommunication, banking, or subscription-based services sectors.
 </li>
 <li>
 Advanced knowledge and expertise in Google and Meta advertising platforms (Google Ads, Meta Ads Manager) and their communication ecosystems.
 </li>
 <li>
 Proven experience with performance measurement and analysis tools such as Google Analytics (GA4), Google Looker Studio, and Adjust.
 </li>
 <li>
 Experience in website user experience (UX), A/B testing, and Conversion Rate Optimization (CRO).
 </li>
 <li>
 (Preferred) Experience using customer engagement and personalization platforms like Insider.
 </li>
 <li>
 Analytical Skills: Strong analytical thinking, data interpretation, and problem-solving abilities.
 </li>
 <li>
 Personal Competencies: Prone to project-based work and effective teamwork. Target and result-oriented with strong time management, follow-up, and coordination skills. Ability to thrive in a dynamic, fast-paced work environment.
 </li>
 <li>
 Language and Software Skills: Advanced level of English and high proficiency in MS Office programs.
 </li>
 </ul>
 
 Google ads, meta ads, Google Analytics, looker studio, insider, performance marketing specialist, Digital marketing specialist
 
 
 
 
 
 
 &Ccedil;al&inodot;&scedil;an aday ayd&inodot;nlatma metnimiz i&ccedil;in:
 
 
 
 https://turktelekomkariyer.com.tr/yasal-politikalar/aydinlatma-metni/
 
</div>

Digital Marketing Specialist (TV Services)

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