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customer experience strategist

Apple

<div>Marcom is the creatively-led global team that oversees Apple&rsquo;s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. The Channel (Partner) Strategist plays a vital role in shaping how we show up within our partners' marketing, advertising and customer experience. They will combine a deep understanding of brand and business opportunities both within Apple and our partners&rsquo; organizations, along with consideration for customer needs throughout their journey, to develop initiatives that drive ours and our partners' business.
 
 
Description 
 
The Channel Strategist is a highly cross-functional role and partners closely with Channel Cross Functional, Partner Communications, Brand Strategy, Sales, Interactive and Creative teams to identify and develop effective and innovative work that solves marketing and business challenges. This role focuses on designing initiatives that scale to partners in markets across CEMEA. It will include work across content and campaigns, online experience, e-commerce, advertising, media, social, CRM and in-store. This is a partner-facing role involving regular collaboration with key external partners.
 
 
Responsibilities 
<ul><li>
Partnering with Partner Comms, Channel, Brand, Creative and Interactive teams to drive innovative, effective and world-class creative work
</li><li>Collaborating within the organization to gather insights and develop clear and actionable briefs across a range of creative and strategic outputs including connections, UX, in-store experience, comms and brand
</li><li>Conducting research and connecting teams to develop strategic opportunities in channel, covering business and brand goals, relevant context, key insights, prioritized focus areas and KPIs and measurement
</li><li>Implementing measurement frameworks and ways to analyse and optimise the success of initiatives
</li><li>Leading workshops and strategic conversations (internal and external) that include, amplify and align disparate points of view to find shared areas of focus
</li><li>Building relationships and demonstrate influence with diverse and senior stakeholders
</li><li>Supporting initiatives across the organization that extend into channel with strategic insights to enable their value and success
</li>Participating in cross-functional annual planning to define opportunities in channel that support organizational goals 
<li>
</li></ul> 
 
Minimum Qualifications 
<ul><li>
10+ years experience in a strategic role at a brand or agency
</li><li>Deep understanding of current full-funnel brand, marketing and customer experience approaches, including digital and traditional
</li><li>Proven track record of connecting business and marketing objectives with effective customer-facing solutions
</li><li>Strong communication skills, with the ability to write and deliver a clear and actionable brief
</li><li>Experience in understanding, interrogating and distilling data and insights from a broad range of sources
</li><li>Skilled at creating clarity and alignment with senior and cross-functional team members, across both internal and partner organizations
</li><li>Fluency in English is required
</li></ul> 
Preferred Qualifications 
<ul><li>
Experience working with retailers and delivering strategy for e-commerce and social platforms, either in-house or in an agency capacity
</li><li>History of working in a strategic role in-house, preferably for a global brand with similar channel initiatives
</li><li>A bold, entrepreneurial mindset with the curiosity and drive to pursue new opportunities
</li><li>Strong ability to connect dots and quickly identify the correct strategy, especially when there are many possible options
</li><li>Highly collaborative with the agility to lean into and build on diverse viewpoints
</li>BA or BS degree in relevant major is useful. 
<li>
</li></ul> 
 
Submit Resume</div>

CEMEA Channel Strategist

TAT IT Technolgies

<div>
 Urgent requirement for
 
 Customer Experience Officer
 
 for our leading banking client in
 
 Dubai, UAE
 
 
 
 
 The candidate will be responsible for supporting the
 
 Customer Experience Department
 
 with
 
 complaint handling, quality control, reporting, and process improvement
 
 . This role requires excellent coordination, analytical, and communication skills, particularly in
 
 banking operations and customer service management
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Complaints Handling Support
 </li>
 <li>
 Log, track, and monitor customer complaints through the Complaint Management System (CMS).
 </li>
 <li>
 Assign cases to appropriate resolver teams and ensure timely closure as per TAT.
 </li>
 <li>
 Prepare and maintain complaint MIS, reports, and escalation logs.
 </li>
 <li>
 Quality Assurance &amp; Monitoring
 </li>
 <li>
 Support audit and compliance activities (RCSA, control testing).
 </li>
 <li>
 Perform data verification, process checks, and ensure accuracy in reporting.
 </li>
 <li>
 Reporting &amp; Data Management
 </li>
 <li>
 Generate dashboards and performance reports (daily/weekly/monthly).
 </li>
 <li>
 Manage complaint statistics for CBUAE and internal reviews.
 </li>
 <li>
 Conduct data validation, clean-up, and archival activities.
 </li>
 <li>
 Process &amp; Performance Improvement
 </li>
 <li>
 Identify bottlenecks and propose automation or process optimization.
 </li>
 <li>
 Assist in documentation of SOPs and internal workflows.
 </li>
 <li>
 Support initiatives that improve customer satisfaction and reduce complaint volume.
 </li>
 <li>
 Coordination &amp; Communication
 </li>
 <li>
 Liaise with internal departments (Operations, Branches, IT, Compliance, Contact Center).
 </li>
 <li>
 Collaborate with Marketing and CX teams for customer-related communications.
 </li>
 <li>
 Handle bilingual (Arabic&ndash;English) correspondence when required.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in Customer Experience / Complaint Management / Banking Operations.
 </li>
 <li>
 Proficiency in MS Excel, Data Analysis, and Report Preparation (pivot tables, lookups, charts, etc.).
 </li>
 <li>
 Knowledge of Complaint Management Systems (CMS) and Customer Experience platforms.
 </li>
 <li>
 Good understanding of banking processes, customer lifecycle, and service quality frameworks.
 </li>
 <li>
 Familiarity with CBUAE compliance and CPSR regulations (preferred).
 </li>
 <li>
 Excellent verbal and written communication skills in English and Arabic (mandatory).
 </li>
 <li>
 Strong interpersonal skills with an ability to handle cross-functional coordination.
 </li>
 <li>
 Analytical mindset with attention to detail and accuracy.
 </li>
 <li>
 Ability to work independently under pressure and manage multiple priorities.
 
 
 </li>
 </ul>
 Skills: customer experience,operations,customer
</div>

Customer Experience Officer

BlackStone eIT

BlackStone eIT is seeking a detail-oriented and innovative Customer Journey Mapping Specialist to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage. Key Responsibilities <ul> <li>Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services.</li> <li>Create detailed customer journey maps that visualize the various stages of the customer experience.</li> <li>Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint.</li> <li>Analyze feedback from customers to refine and enhance the customer journey continuously.</li> <li>Utilize data analytics to track the effectiveness of implemented changes across the customer experience.</li> <li>Present findings and recommendations to stakeholders to drive strategic decisions and initiatives.</li> <li>Stay up-to-date on industry trends and best practices related to customer experience and journey mapping.</li> </ul>

Customer Journey Mapping

GitMax

Key Responsibilities <ul> <li>Customer Journey Design: Create and manage detailed, end-to-end customer flows, ensuring frictionless user experience across platforms and teams.</li> <li>Operational Oversight: Conduct daily audits of onboarding processes, service response times, platform usability, and chatbot effectiveness.</li> <li>Cross-Functional Collaboration: Act as a key liaison across compliance, legal, finance, sales, and tech teams to escalate, solve, and prevent customer issues.</li> <li>Client-Centric Culture: Serve as an internal voice of the client bringing insights to strategic meetings and influencing feature prioritization and UI/UX improvements.</li> <li>Data-Driven Feedback: Establish feedback loops, track CSAT and NPS, and implement actions to continuously improve service standards.</li> <li>Reporting &amp; Accountability: Produce structured daily reports highlighting bugs, service gaps, and improvement recommendations.</li> </ul> Candidate Profile <ul> <li>5+ years of experience in customer experience or customer success, ideally in SaaS, fintech, or digital service environments.</li> <li>Strong familiarity with Salesforce and CRM analytics tools.</li> <li>Demonstrated ability to coordinate complex initiatives across multiple departments.</li> <li>Exceptional communication and problem-solving skills.</li> <li>Native-level fluency in English; other languages are a plus.</li> <li>Obsessed with detail, UX, and client-first thinking.</li> </ul> What s in It for You <ul> <li>Work with one of the most innovative fintech brands in the region</li> <li>Competitive salary and bonus structure</li> <li>Relocation package if needed</li> <li>Visa sponsorship for employee and family</li> <li>21 working days of paid vacation + 12 additional company-paid days off</li> <li>Strong team culture, team events, and professional development support</li> </ul>

Keeta

<div>
 
 
 Job Duty:
 
 
 
 1. Designing and executing rider tiering systems and strategies that encourage customer service experience and rider's performance excellence.
 
 
 2. Collaborating with cross-functional teams to align rider management with customer experience goals.
 
 
 3. Using data-driven insights to continually optimize the rider journey, from onboarding to daily operations.
 
 
 4. Base on rider's churn rate and lifecycle performance, come up with the active rider keeping strategy.
 
 
 
 
 
 
 Job Requirement:
 
 
 
 1. 5+ years of experience in operations, strategy&mdash;ideally in the rider hailing, logistics, food/grocery delievery business.
 
 
 2. Strong program design skills&mdash;especially around workforce segmentation, benefits, and training.
 
 
 3. Prior experience in rider management strategy and customer experience strategy is strongly preferred.
 
 
 4. Excellent data analysis and project management skills.
 
 
 5. A proactive mindset and the ability to thrive in a cross-functional environment.
 
 
 6. Fluent English is required.
 
 
 
 
 
 
 What You Can Get from This Job:
 
 
 
 1. Compete with global players: Broaden your international business perspective and gain practical, hands-on experience.
 
 
 2. Collaborate with colleagues from 26 nationalities: Experience diverse cultures and entrepreneurial spirit in a truly international environment.
 
 
 3. Be part of a high-growth business: Help shape the future of food delivery, contributing to an industry that's rapidly evolving.
 
</div>

Senior Rider Operations Manager

Vinirma

To provide end-to-end operational and administrative support for the Customer Experience Department by executing manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation. The role ensures accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency.Areas of Competency<ul><li>Excellent oral and written skills in English and Arabic is a mandate for this position.</li><li>Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector.</li></ul>

talabat

<div>
1. Analytics and insights
<ul>
<li>Dig into CX data to uncover customer pain points using cohort analysis, funnel diagnostics, and segmentation</li>
<li>Build clear success metrics upfront for each initiative and run robust pre/post impact assessments</li>
<li>Create and maintain dashboards in Looker or Tableau that monitor CX KPIs daily and flag anomalies early</li>
<li>Use SQL and Python for deep dives and advanced analyses where required</li>
<li>Identify opportunities for predictive models (churn risk, reorder probability, voucher redemption likelihood) and work with data science teams to validate and apply</li>
</ul>
2. Program ownership
<ul>
<li>Take full ownership of assigned CX programs - define the problem, design the solution, run pilots, roll out at scale, and iterate</li>
<li>Ensure programs drive measurable customer and business value</li>
<li>Continuously optimise programs through structured testing and feedback loops</li>
<li>Anticipate risks, track performance rigorously, and adjust course quickly when results do not meet expectations</li>
<li>Document program playbooks so they can be repeated and scaled across markets</li>
</ul>
3. Communication
<ul>
<li>Share program updates in a structured, proactive way with leadership and markets</li>
<li>Present insights and recommendations persuasively to senior stakeholders when required; Good slide-making (clear narratives, not necessarily beautiful decks)</li>
<li>Capture learnings from each program and circulate them as best practices to raise the bar across the CX function</li>
</ul>
4. Stakeholder management
<ul>
<li>Work with Product, Tech, Ops, and Market teams to secure alignment on priorities and unblock execution</li>
<li>Provide the right data and context to help product and tech teams make decisions</li>
<li>Escalate blockers and hold stakeholders accountable, but focus primarily on enabling execution rather than leading alignment discussions</li>
</ul>
</div>

Sr. Specialist Customer Experience Strategy

Explore 10000+ Customer experience strategist in Dubai this October. Find roles across top companies and apply now to boost your career.

10000 customer experience strategist jobs IN Dubai

CEMEA Channel Strategist

Customer Experience Officer

Customer Journey Mapping

Customer Experience Officer

Senior Rider Operations Manager

Customer Experience Officer

Sr. Specialist Customer Experience Strategy