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customer learning manager shared workflows

LSEG (London Stock Exchange Group)

<div><div>As a Customer Learning Manager - Shared Workflows serves as the designer of cross-asset learning for LSEG customers. On any given day you will be collaborating with Subject Matter Experts to script and update customer facing on-demand learning content and ensuring discoverability of such content for LSEG Workspace user base.</div><div></div><div>
Position type: individual contributor</div><div><br>
What You&rsquo;ll Do</div><div>
Own, maintain and enhance on-demand learning for common workflows and apps shared across LSEG Workspace customer segments.</div><div>
Oversee Sales &amp; Trading onboarding learning in collaboration with other CLMs, drive consistency and coordinate delivery of related webinars globally.</div><div>
Review and creating video and webinar coverage, identify coverage gaps and collaborate with Journey Orchestration team on discoverability and accessibility to target audience.</div><div>
Review attendance stats, view rates &amp; customer feedback. Adjusting learning offering accordingly.</div><div>
Support key programs &amp; initiatives (e.g. customer onboarding, customer certifications).</div><div></div><div><br>
What We&rsquo;re Looking For</div><div>
3+ years markets experience preferred.</div><div>
3+ years training experience on LSEG solutions and/or customer workflow expertise.</div><div>
Fluency in English with clear pronunciation.</div><div>
Script writing or video creation/editing skills will be a plus.</div><div>
Undergrad preferred or related, and CFA/ACI designation welcomed.</div><div>
Strong presentation skills and knowledge of outcome-based learning.</div><div>
Enjoys coaching and elevating performance.</div><div>
Proactive, resourceful, attention to detail.</div><div>
Strong Excel and AI usage skills preferred.</div><div></div><div>
Why Join Us</div><div>
We're proud to offer a working culture that supports growth, balance, and purpose:</div><div>
Hybrid and flexible working arrangements.</div><div>
Constant Learning: 90 Day On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.<br>
A welcoming, inclusive culture backed by Employee Networks.<br>
A competitive referral bonus program.<br>
Access to private healthcare, wellness support, and pension contributions.<br>
Professional development: Quarterly Connects to ensure you meet your Goals &amp; Objectives.<br>
Paid volunteer time to support causes that matter to you.<br>
A team that values your input and supports your goals.<br>
<br>
We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!</div><div></div><div>
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.</div><div></div><div>
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.</div><div></div><div>
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.</div><div></div><div>
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.</div><div></div><div>
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.</div><div></div><div>
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.</div><div></div><div>
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.</div><div></div><div>
Please take a moment to read this <div>privacy notice</div> carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, <div>your rights and how to contact us as a data subject</div>.</div><div></div><div>
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.</div></div>

Customer Learning Manager - Shared Workflows

LSEG

<div>
 As a Customer Learning Manager - Shared Workflows serves as the designer of cross-asset learning for LSEG customers. On any given day you will be collaborating with Subject Matter Experts to script and update customer facing on-demand learning content and ensuring discoverability of such content for LSEG Workspace user base.
 <br/>
 <br/>
 <strong>
  Position type
 </strong>
 : individual contributor
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 Own, maintain and enhance on-demand learning for common workflows and apps shared across LSEG Workspace customer segments.
 <br/>
 <br/>
 Oversee Sales &amp; Trading onboarding learning in collaboration with other CLMs, drive consistency and coordinate delivery of related webinars globally.
 <br/>
 <br/>
 Review and creating video and webinar coverage, identify coverage gaps and collaborate with Journey Orchestration team on discoverability and accessibility to target audience.
 <br/>
 <br/>
 Review attendance stats, view rates &amp; customer feedback. Adjusting learning offering accordingly.
 <br/>
 <br/>
 Support key programs &amp; initiatives (e.g. customer onboarding, customer certifications).
 <br/>
 <br/>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 3+ years markets experience preferred.
 <br/>
 <br/>
 3+ years training experience on LSEG solutions and/or customer workflow expertise.
 <br/>
 <br/>
 <strong>
  Fluency in English with clear pronunciation.
  <br/>
  <br/>
 </strong>
 Script writing or video creation/editing skills will be a plus.
 <br/>
 <br/>
 Undergrad preferred or related, and CFA/ACI designation welcomed.
 <br/>
 <br/>
 Strong presentation skills and knowledge of outcome-based learning.
 <br/>
 <br/>
 Enjoys coaching and elevating performance.
 <br/>
 <br/>
 Proactive, resourceful, attention to detail.
 <br/>
 <br/>
 <strong>
  Strong Excel And AI Usage Skills Preferred.
  <br/>
  <br/>
 </strong>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 We're proud to offer a working culture that supports growth, balance, and purpose:
 <br/>
 <br/>
 Hybrid and flexible working arrangements.
 <br/>
 <br/>
 Constant Learning: 90 Day On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
 <br/>
 <br/>
 A welcoming, inclusive culture backed by Employee Networks.
 <br/>
 <br/>
 A competitive referral bonus program.
 <br/>
 <br/>
 Access to private healthcare, wellness support, and pension contributions.
 <br/>
 <br/>
 Professional development: Quarterly Connects to ensure you meet your Goals &amp; Objectives.
 <br/>
 <br/>
 Paid volunteer time to support causes that matter to you.
 <br/>
 <br/>
 A team that values your input and supports your goals.
 <br/>
 <br/>
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 <br/>
 <br/>
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 <br/>
 <br/>
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 <br/>
 <br/>
 Our purpose is the foundation on which our culture is built. Our values of
 <strong>
  Integrity, Partnership
 </strong>
 ,
 <strong>
  Excellence
 </strong>
 and
 <strong>
  Change
 </strong>
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 <br/>
 <br/>
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 <br/>
 <br/>
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 <br/>
 <br/>
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 <br/>
 <br/>
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 <br/>
 <br/>
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 <br/>
 <br/>
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>


Floward

<div>
 <p>
  <strong>
   Job Title :
  </strong>
  Manager of Operational Transformation
 </p>
 <p>
  <strong>
   Location :
  </strong>
  Cairo, Egypt
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Manager of Operational Transformation plays a critical role in redesigning, optimizing, and digitizing Floward&rsquo;s fulfillment and delivery operations. This role drives scalable, data-driven solutions across logistics workflows, partners with tech and product teams to resolve operational pain points, and fosters a culture of continuous improvement through structured training, system integration, and change management. The position is pivotal in ensuring operational agility, excellence, and customer satisfaction as Floward continues to scale globally.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operations Optimization &amp; Workflow Improvement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead diagnostic reviews to identify inefficiencies in fulfillment, warehouse, and last-mile delivery operations.
  </li>
  <li>
   Design and implement streamlined workflows to increase throughput and minimize errors or delays.
  </li>
  <li>
   Leverage KPIs (e.g., processing time, lead time, CSAT) to measure performance and guide improvement.
  </li>
  <li>
   Standardize processes across regions and vendors to maintain service quality and consistency.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Collaboration &amp; Tech Enablement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as the operational point-of-contact for backlog items related to product and engineering teams.
  </li>
  <li>
   Drive enhancements in operational systems (OMS, WMS, delivery tracking) to reduce manual work and increase automation.
  </li>
  <li>
   Maintain strong feedback loops between frontline operations and technical teams for issue resolution and system scalability.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Training &amp; Capability Building
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Design and deliver training programs tailored to fulfillment teams, delivery staff, and operations support.
  </li>
  <li>
   Continuously update training materials to reflect current tools, systems, and protocols.
  </li>
  <li>
   Lead onboarding and development initiatives to enhance workforce productivity and adherence to safety standards.
  </li>
  <li>
   Foster a learning culture focused on speed, accuracy, and excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Digital Transformation &amp; Systems Integration
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead end-to-end digitization of manual or outdated processes within warehousing and logistics.
  </li>
  <li>
   Ensure smooth integration of new platforms that enhance real-time visibility and operational control.
  </li>
  <li>
   Partner with tech teams to manage system upgrades and enforce process governance.
  </li>
  <li>
   Champion adoption of digital tools through enablement and structured change support.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Change Management &amp; Continuous Improvement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Lead change initiatives across operational processes and system landscapes.
  </li>
  <li>
   Build communication and engagement plans to support new process rollouts and transitions.
  </li>
  <li>
   Monitor implementation outcomes and ensure sustainable adoption of process innovations.
  </li>
  <li>
   Proactively eliminate bottlenecks and elevate the customer experience through smart, scalable solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategic Alignment &amp; External Collaboration
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Align operational strategies with company-wide growth and service goals.
  </li>
  <li>
   Collaborate across functions for integrated improvement efforts.
  </li>
  <li>
   Contribute to strategic planning with data-driven insights and recommendations.
  </li>
  <li>
   Partner with external vendors to explore and deploy innovative logistics solutions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Strategic Thinking
   </strong>
   : Ability to translate business goals into operational improvement initiatives.
  </li>
  <li>
   <strong>
    Process Optimization
   </strong>
   : Proven track record in reengineering workflows and boosting operational efficiency.
  </li>
  <li>
   <strong>
    Project &amp; Change Management
   </strong>
   : Skilled in managing system rollouts, change initiatives, and stakeholder alignment.
  </li>
  <li>
   <strong>
    Tech Collaboration
   </strong>
   : Experience working closely with product, engineering, and data teams to enhance systems.
  </li>
  <li>
   <strong>
    Training &amp; Development
   </strong>
   : Adept at building training strategies that drive frontline performance.
  </li>
  <li>
   <strong>
    Communication &amp; Influence
   </strong>
   : Strong ability to align diverse teams around a shared vision of operational excellence.
  </li>
  <li>
   <strong>
    Analytical Thinking
   </strong>
   : Comfortable using performance metrics and data to drive decisions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in Industrial Engineering, Operations Management, Business Administration, or a related field; a Master's degree is a plus.
  </li>
  <li>
   5&ndash;7 years of experience in operations, fulfillment, or logistics&mdash;preferably within e-commerce or retail sectors.
  </li>
  <li>
   Demonstrated experience leading transformation or improvement projects across supply chain functions.
  </li>
  <li>
   Hands-on knowledge of OMS, WMS, TMS systems and process mapping tools.
  </li>
  <li>
   Familiarity with lean methodologies, Six Sigma, or similar process improvement frameworks.
  </li>
  <li>
   Experience managing cross-functional teams and stakeholders across geographies.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    About Floward :
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 </p>
 <p>
 </p>
</div>


Manager of Operational Transformation

Amgen

<div><p><b>HOW MIGHT YOU DEFY IMAGINATION?</b></p><p>
If you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. At Amgen our shared mission&mdash;<b>to serve patients</b>&mdash;drives all that we do. It is key to our becoming one of the world&rsquo;s leading biotechnology companies. We are global collaborators who achieve together&mdash;researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It&rsquo;s time for a career you can be proud of. Join us.</p><p></p><p><b>
Responsibilities (Alexanderia Region)</b></p><ul><li><b>
Collaborates with manager </b>to develop and implement territory plan and key account plans</li><li><b>
Evaluates</b> progress vs. plan monthly and agrees to course corrections with manager</li><li><b>
Contributes to </b>Cluster/Territory Teams Collaborates to agree on key account plan objectives/responsibilities</li><li><b>
Engages </b>with peers and Business Performance Manager to learn best practices</li><li><b>
Demonstrates an understanding </b>of industry and healthcare trends, of how retail practices, clinics and hospitals operate</li><li>
Identifies and gathers competitive information</li><li><b>
Follows through </b>on customer commitments and requests in a timely fashion</li><li>
Reports customer activity in the <b>CRM </b>system and ensures customer profiles are kept up to date</li><li><b>
Demonstrates an understanding</b> of Amgen Performance 4 Selling platform to satisfy customer and Amgen needs</li><li><b>
Operates</b> within the agreed expense budget aligned with priorities</li><li><b>
Seeks advice </b>and assistance to organize activities</li><li>
Continuously develops and improves product knowledge, communication and selling skills through self-learning and <b>active participation</b> in agreed training programs</li></ul><p></p><p><b>
Expectations</b></p><ul><li><b>
Core Knowledge</b>: Demonstrates an understanding of the sales cycles, hospital environment &amp; industry environment and applies this knowledge in day-to-day practice</li><li><b>
Problem-Solving: </b>Breaks issues down into major components that reflect basic understanding of the relevant issues</li><li><b>
Goal Setting &amp; Tracking</b>: Holds self-accountability for achieving established goals</li><li><b>
Tailored messages &amp; Influencing skills</b>: Interactions with others (customers, peer, manager, etc.) is open, honest and cooperative</li><li><b>
Compelling Messages</b>: Able to deliver value based messages in a clear way</li><li><b>
Call Planning and Execution</b>: Develops pre-call plans and uses plans in customer interactions</li><li><b>
Rigorous Planning &amp; Execution</b>: Able to seek out information, both on specific issues and on a more general, or territory level, and to use this information to analyze, identify implications and set priorities</li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree in life science or (bio) medical sciences</li><li>
Minimum 1 year of experience in a specialty therapy area preferably Hematology, or pharmaceutical industry in a sales-related job</li><li>
Basic knowledge of and experience in a hospital environment</li></ul><p></p><p><b>
Preferred Requirements:</b></p><ul><li>
Knowledge of Customer Relation Management principles</li><li>
Exposure to interactions with various disciplines and organizational levels</li><li>
Exposure to basic project management principles</li></ul><p></p><p><b>
Thrive</b></p><p><b>
What you can expect of us</b></p><p>
As we work to develop treatments that take care of others, so we work to care for our teammates&rsquo; professional and personal growth and well-being.</p><ul><li>
Vast opportunities to learn and move up and across our global organization</li><li>
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act</li><li>
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits</li></ul><p></p><p><b>
Apply now for a career that defies imagination</b></p><p>
In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.</p><p>
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p></div>

Healthcare Advisor - Alexanderia (Speciality Line)

ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><b><br>
About the Team</b></p><p>
The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.</p><p><b>
What you get to do in this role:</b></p><ul><li>Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.</li><li>Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery</li><li>Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.</li><li>Contribute to the design and implementation of new products and features while enhancing existing product capabilities.</li><li>Integrate automated testing into development workflows to ensure consistent quality across releases.</li><li>Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.</li><li>Develop comprehensive test strategies covering functional, regression, integration and performance aspects</li><li>Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality</li><li>Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.</li></ul><b><br>
Qualifications</b><p><b><br>
To be successful in this role you have:</b></p><ul><li>Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>4&ndash;10 years of experience in software engineering, with a track record of delivering high-quality products.</li><li>Proficiency in Python, Java, or similar object-oriented languages.</li><li>Experience with modern front-end frameworks such as Angular, React, or Vue.</li><li>Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization</li><li>Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines</li><li>Understanding software quality principles including reliability, observability, and production readiness.</li><li>Ability to troubleshoot complex systems and optimize performance across the stack.</li><li>Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.</li><li>Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems</li></ul><p><b>
Why Join Us</b></p><ul><li>Build and deliver high-impact software that powers digital experiences for millions of users.</li><li>Collaborate in a culture that values craftsmanship, quality, and innovation.</li><li>Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.</li><li>Be part of a culture that encourages innovation, continuous learning, and shared success.</li></ul><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Senior Software Engineer

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About the Team
  <br/>
  <br/>
 </strong>
 The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.
 <br/>
 <br/>
 <strong>
  What You Get To Do In This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
  </li>
  <li>
   Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
  </li>
  <li>
   Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
  </li>
  <li>
   Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
  </li>
  <li>
   Integrate automated testing into development workflows to ensure consistent quality across releases.
  </li>
  <li>
   Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
  </li>
  <li>
   Develop comprehensive test strategies covering functional, regression, integration and performance aspects
  </li>
  <li>
   Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
  </li>
  <li>
   Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  To be successful in this role you have:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.
  </li>
  <li>
   4&ndash;10 years of experience in software engineering, with a track record of delivering high-quality products.
  </li>
  <li>
   Proficiency in Python, Java, or similar object-oriented languages.
  </li>
  <li>
   Experience with modern front-end frameworks such as Angular, React, or Vue.
  </li>
  <li>
   Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
  </li>
  <li>
   Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
  </li>
  <li>
   Understanding software quality principles including reliability, observability, and production readiness.
  </li>
  <li>
   Ability to troubleshoot complex systems and optimize performance across the stack.
  </li>
  <li>
   Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
  </li>
  <li>
   Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build and deliver high-impact software that powers digital experiences for millions of users.
  </li>
  <li>
   Collaborate in a culture that values craftsmanship, quality, and innovation.
  </li>
  <li>
   Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
  </li>
  <li>
   Be part of a culture that encourages innovation, continuous learning, and shared success.
   <br/>
   <br/>
  </li>
 </ul>
 FD21
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 <strong>
  Work Personas
  <br/>
  <br/>
 </strong>
 We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
 <br/>
 <br/>
 <strong>
  Accommodations
  <br/>
  <br/>
 </strong>
 We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
 <br/>
 <br/>
 <strong>
  Export Control Regulations
  <br/>
  <br/>
 </strong>
 For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
 <br/>
 <br/>
 From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.
</div>


PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.
  </li>
  <li>
   Execute the full life cycle recruitment process for each requisition including Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.
  </li>
  <li>
   Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.
   <br/>
   <br/>
  </li>
 </ul>
 Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.
 <br/>
 <br/>
 <ul>
  <li>
   Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary, with oversight from manager.
  </li>
  <li>
   Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partners), in order to foster partnerships that yield consistent ongoing communication, high-quality results, and efficient processes in order to build TA function credibility.
  </li>
  <li>
   Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.
   <br/>
   <br/>
  </li>
 </ul>
 Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo's Employment Value Proposition, as well as information regarding PepsiCo's portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
  </li>
  <li>
   Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  </li>
  <li>
   Identify and implement service delivery and process improvement opportunities in the assigned process.
  </li>
  <li>
   Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
  </li>
  <li>
   Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  </li>
  <li>
   Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
  </li>
  <li>
   Manage escalation and takes ownership for ultimate issue resolution.
  </li>
  <li>
   Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  </li>
  <li>
   Ensure knowledge management platform is updated.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   HR Shared Services process and SLA management
  </li>
  <li>
   0 - 1 year of experience
  </li>
  <li>
   Service management and ticket management system experience
  </li>
  <li>
   Customer orientation
  </li>
  <li>
   Process management and continuous improvement with a focus on optimization and productivity
  </li>
 </ul>
</div>


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