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customer onboarding specialist

Foodics

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in UAE. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do
<ul>
<li>Assist in scheduling installation appointments with clients and confirming that the site is ready for installation.</li>
<li>Support the coordination of backend on-site training requests.</li>
<li>Help schedule on-site technical visits, including normal and emergency cases, under supervision.</li>
<li>Assist in the onboarding process for customers for products.</li>
<li>Monitor assigned tasks and projects, ensuring services are delivered according to SLAs, with guidance from senior team members.</li>
<li>Conduct phone calls to educate customers about onboarding sequences.</li>
<li>Assist clients in setting up Foodics menus and inventory products.</li>
<li>Provide support in building customer menus, recipes, and inventory items.</li>
<li>Help with menu and inventory updates as needed.</li>
</ul>
What Are We Looking For
<ul>
<li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li>
<li>Working experience of at least 1 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li>
<li>Excellent problem-solving skills</li>
<li>Must have strong and excellent communication skills both written and oral</li>
<li>Fluent in English and Arabic is a must</li>
<li>Willing to travel from time to time within or outside Dubai and /or different cities in UAE</li>
<li>Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously</li>
<li>Must be flexible to work in a fast-paced and evolving environment</li>
</ul>

Customer Onboarding Specialist

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Customer Success Manager

What you will be doing: <div> </div> - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software. - Conduct thorough assessments of the customer s needs and goals in order to improve and streamline our onboarding process. - Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customer s journey and experience to ensure more streamlined handovers. - Coordinate and facilitate onboarding activities with our customers (e.g. account set up with the customer) - Provide a proactive approach to onboarding through asking questions to understand their goals, concerns, and expectations. - Provide a consultative approach and act as a trusted advisor to the customer offering recommendations, and data-driven insights to optimize their experience. <div> </div> About You: - Enthusiastic - Super organized and has great attention to detail - Excellent communication and interpersonal skills - Collaborative and willing to learn - Thrives in a customer centric environment - Comfortable working independently and remotely as well as collaboratively <div> </div> 
<div></div>

Felix Rippl

Your area of responsibility 
 
<ul>
<li>
Customer onboarding: You will introduce new customers to our systems step by step and ensure that all processes are adhered to.
</li>
<li>
Approvals &amp; administration: You check whether all requirements are met and approve structured processes.
</li>
<li>
Customer service: You answer inquiries clearly, professionally and solution-oriented by phone and in writing.
</li>
<li>
Support &amp; Care: You are the reliable point of contact for our customers and ensure secure communication.
</li>
<li>
Live calls: You accompany group calls with clearly defined content and ensure clean processes and preparation.
</li>
</ul>
 
 
 What we offer you 
 
<ul>
<li>
Structured working environment: Fixed processes, clear responsibilities, cleanly documented processes.
</li>
<li>
Systematic induction: 2 to 4 weeks structured handover with checklists, tools and clear standards.
</li>
<li>
Reliable team: Everyone knows their role, cooperation is based on order, responsibility and commitment.
</li>
<li>
Planning security: Regulated working hours, long-term prospects, stable job in Dubai.
</li>
<li>
Modern working environment: Quiet, air-conditioned office with a focus on efficiency and concentration.
</li>
</ul>
 
 
 What you bring to the table 
 
<ul>
<li>
You work in a structured, responsible and solution-oriented manner.
</li>
<li>
You feel comfortable in clear systems and predetermined processes.
</li>
<li>
You communicate in a binding, objective and friendly manner, both by telephone and in writing.
</li>
<li>
You document conscientiously and ensure stable processes.
</li>
<li>
You take responsibility for your area and complete tasks cleanly.
</li>
<li>
Experience in customer contact, coaching or online marketing is a plus, but not a requirement.
</li>
</ul>
 
 Salary: 2,250 3,000 € net per month 
 
Induction period: 2 4 weeks 
 
Do you want a clearly structured job with responsibility in a stable environment? Then apply now, we look forward to hearing from you.

Customer Advisor

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Nomod

Onboarding Specialist <div>
At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time Remote</div>
 
 <div> <div>
 About the job We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.
</div> </div>
 <div> <div>
As an Onboarding Specialist, you will:
<ul>
<li> Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews </li>
<li> Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience </li>
<li> Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible </li>
<li> Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally </li>
<li> Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously </li>
<li> Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps </li>
<li> Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts </li>
<li> Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think an Onboarding Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment </li>
<li> Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have relentless focus on delivering a delightful experience to users </li>
<li> Have obsessive attention to detail while also being able to spot the bigger picture </li>
<li> Love diving deep into investigations based on a user s story utilising an array of tools </li>
<li> Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users </li>
<li> Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes </li>
<li> Deliver no matter what it takes </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Experience using data to build and refine risk and fraud tools </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 What you ll get As an Onboarding Specialist you will receive:
<ul>
<li> Your choice of equipment </li>
<li> Competitive pay </li>
<li> Access to our upcoming ESOP </li>
<li> Incredible co-workers (yep, really!) </li>
<li> A super nice, flexible, distributed work environment </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!
</div> </div>
<div> Apply now </div>

Onboarding Specialist

Confidential MEA

Company DescriptionThe Shared Performance Centre is the heartbeat of a fast-growing, multinational group that has been driving innovation across logistics, technology, and finance for over 15 years. With a workforce of more than 2,000 talented professionals worldwide, the group has built its reputation on operational excellence, innovation, and thrives drive to deliver results across every business it touches.As the central hub of performance, the Shared Performance Centre will unify and elevate how we operate across all subsidiaries, bringing together data, strategy, and execution under one roof. It s where insight meets action, where financial precision fuels commercial success, and where technology accelerates growth.Role Overviewto lead and manage the onboarding process for our new hires across our Africa and Dubai offices. This role will ensure a seamless and positive onboarding experience, helping new employees integrate into the company culture, understand their roles, and become productive team members quickly. Additionally, the specialist will support early-stage Learning &amp; Development (L&amp;D) initiatives to foster continuous growth and development. This role is instrumental in ensuring a positive and lasting first impression of our company for every new joiner.Responsible for: Onboarding &amp; Induction; Learning &amp; Development (L&amp;D) Support; Continuous ImprovementKey Requirements 5+ years of experience in onboarding, HR coordination, or L&amp;D roles. Strong interpersonal and communication skills; ability to present confidently to groups. Excellent organizational skills with strong attention to detail. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Ability to manage multiple onboarding schedules simultaneously across multiple regions. Experience working with culturally diverse teams and remote employees. Proactive, empathetic, and customer service-oriented mindset. Strong problem-solving abilities and adaptability to evolving needs.

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5324 customer onboarding specialist jobs IN Dubai

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