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customer success manager (client services & onboarding) Jobs in Dubai

customer success manager (client services & onboarding)

customer onboarding specialist

Etraveli Group

<div>About Tripstack
Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets. 
For more information, visit:
www.tripstack.com
www.etraveligroup.com
Requirements
The Role
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
1. Customer Onboarding &amp; Implementation<ul>
<li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li>
<li>Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li>
</ul>
2. Client Relationship &amp; Service Delivery<ul>
<li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li>
<li>Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li>
<li>Keep a detailed project plan for the onboarding of all new customers</li>
<li>Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li>
<li>Highlight product features to be developed to help shape the B2B product roadmap</li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer 
<li>
</li></ul>
3. Strategic Performance Reviews<ul>
<li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li>
<li>Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li>
<li>Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li>
<li>Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li>
</ul>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
Required:<ul>
<li>
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li>
<li>A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li>
<li>Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li>
<li>Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li>
<li>Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li>
</ul>
Preferred:<ul>
<li>
Experience using Customer Success platforms and CRM software.</li>
<li>A background in technical implementation, onboarding, or client training.</li>
<li>Experience in the flight industry is a significant plus.</li>
</ul>
Benefits
We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
#LI-Hybrid #LI-CM1</div>

Customer Success Manager (Client Services & Onboarding)

<div><h4 class="jobSectionHeader">About Tripstack</h4>
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.<div>
Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.</div><div>
Its technology ingest over 30B price points and handles over 240 million searches daily.</div><div>
Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.</div><div></div><div> 
For more information, visit:</div><div> 
www.tripstack.com</div><div>
www.etraveligroup.com</div><h4 class="jobSectionHeader">
The role</h4>
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.<h4 class="jobSectionHeader">
Responsibilities</h4>
Customer Onboarding &amp; Implementation<ul><li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li><li>
Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li></ul>
Client Relationship &amp; Service Delivery<ul><li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li><li>
Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li><li>
Keep a detailed project plan for the onboarding of all new customers</li><li>
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li><li>
Highlight product features to be developed to help shape the B2B product roadmap</li><li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer</li></ul>
Strategic Performance Reviews<ul><li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li><li>
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li><li>
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li><li>
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li></ul>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.<h4 class="jobSectionHeader">
Requirements
</h4><ul><li>3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li><li>
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li><li>
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li><li>
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li><li>
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li></ul><h4 class="jobSectionHeader">
Additional Experience That Would Be Considered An Asset</h4><ul><li>
Experience using Customer Success platforms and CRM software.</li><li>
A background in technical implementation, onboarding, or client training.</li><li>
Experience in the flight industry is a significant plus.</li></ul><h4 class="jobSectionHeader">
Benefits</h4>
We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process. 
 
Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted. 
 
Learn more about us at www.tripstack.com
#LI-Hybrid #LI-CM1</div>

Pemo

- Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. What you will be doing: - Serve as the primary point of contact for new customers throughout their onboarding process, ensuring a smooth and timely transition to using our software.- Conduct thorough assessments of the customers' needs and goals to improve and streamline our onboarding process.- Collaborate with cross-functional teams including sales, customer success, and product to gather relevant information regarding the customers' journey and experience, ensuring more streamlined handovers.- Coordinate and facilitate onboarding activities with our customers (e.g., account setup).- Take a proactive approach to onboarding by asking questions to understand their goals, concerns, and expectations.- Act as a trusted advisor to the customer, offering recommendations and data-driven insights to optimize their experience. About You: <ul><li>Enthusiastic</li><li>Super organized with great attention to detail</li><li>Excellent communication and interpersonal skills</li><li>Collaborative and willing to learn</li><li>Thrives in a customer-centric environment</li><li>Comfortable working independently and remotely, as well as collaboratively</li></ul>Disclaimer: is only a platform to connect jobseekers and employers. Applicants are advised to research the legitimacy of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank-related information. For more security tips, please visit Security Advice. If you suspect any fraud or malpractice, email us at .

Customer Success Manager

ZIWO

<div>
 📍
 
 Location:
 
 Dubai Internet City, Dubai - UAE
 
 
 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Delivery / Project Management - Revenue Department
 
 
 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a
 
 Project Coordinator
 
 to support and oversee the planning, execution, and delivery of cross-functional projects. In this role, you will act as the operational backbone, ensuring alignment between teams, maintaining accurate documentation, managing stakeholders, and supporting sales during the pre-sales cycle with clear technical and project information.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Coordinate and support mid-to-large scale projects from initiation to closure
 </li>
 <li>
 Manage day-to-day project tasks, schedules, and dependencies
 </li>
 <li>
 Track and report project performance metrics with accuracy and clarity
 </li>
 <li>
 Serve as the primary coordinator between internal teams and clients
 </li>
 <li>
 Facilitate collaboration across technical, operational, and commercial departments
 </li>
 <li>
 Lead status meetings, escalation discussions, and milestone reviews
 </li>
 <li>
 Maintain complete project documentation including RAID logs, action trackers, and risk registers
 </li>
 <li>
 Prepare detailed weekly and monthly reports for clients and leadership
 </li>
 <li>
 Identify risks early, propose mitigation plans, and follow up on resolutions
 </li>
 <li>
 Monitor project dependencies and escalate blockers when needed
 </li>
 <li>
 Support the enhancement of internal workflows, templates, and SOPs
 </li>
 <li>
 Participate in discovery calls to gather business and technical requirements
 </li>
 <li>
 Clarify onboarding scope, timelines, and dependencies for prospects
 </li>
 <li>
 Support proposal creation with implementation steps and timelines
 </li>
 <li>
 Assist in product demos by outlining onboarding expectations and responsibilities
 </li>
 <li>
 Flag risks and special requirements early to other teams
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Experience in IT, telecom, cloud, SaaS, or customer onboarding roles
 </li>
 <li>
 Experience working with enterprise customers in the GCC
 </li>
 <li>
 Fluent in English and Arabic (required)
 </li>
 <li>
 Excellent communication skills with both technical and non-technical stakeholders
 </li>
 <li>
 Understanding of SIP/VoIP concepts, basic networking, and CRM/IVR integrations is a plus
 </li>
 <li>
 Strong organizational skills, attention to detail, and ability to manage multiple priorities
 </li>
 <li>
 Proactive problem-solving mindset and ability to work cross-functionally
 </li>
 <li>
 Proven experience in pre-sales activities, including solution demonstrations, product presentations, and responding to RFPs/RFQs.
 </li>
 <li>
 Ability to understand client needs and translate them into tailored solutions.
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Dynamic, collaborative, and supportive work environment
 </li>
 <li>
 Opportunity to work with high-performing, international teams
 </li>
 <li>
 Play a key role in transforming customer communications across the MENA region
 </li>
 <li>
 Clear pathways for career growth and professional development
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Project Coordinator

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Malues Trading LLC

Position: Corporate Onboarding Specialist &amp; Channel Researcher &#12304;Role Summary&#12305; We are looking for a proactive specialist to handle Corporate Onboarding (KYC) and Payment Channel Sourcing. You will be responsible for researching global fintech solutions and managing the account opening process.&#12304;Responsibilities&#12305;<ul><li>Channel Sourcing (Research): Actively search for and evaluate new Payment Service Providers (PSPs), EMIs, and Neo Banks globally. Conduct feasibility studies on their onboarding requirements.</li><li>Onboarding Execution: Manage the end-to-end account opening process for platforms like Airwallex, WorldFirst, and Wise. Prepare and review corporate documents (CI, M&amp;A, Register of Directors).</li><li>Compliance Communication: Communicate directly with external Compliance/KYC teams in English to resolve queries regarding corporate structure and source of funds.</li></ul>&#12304;Requirements&#12305;<ul><li>Language: Proficient in written and spoken English and Mandarin/Cantonese will be a plus point.</li><li>Skills: Strong research skills with the ability to find solutions independently. Familiarity with company formation documents (HK, BVI, US, etc.) is a plus.</li><li>Mindset: Result-oriented and self-motivated. Able to work without detailed supervision.</li><li>Must have experience in payment service company in the past</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Corporate Onboarding Specialist & Channel Researcher

Kaizen Asset Management Services

<div>The AI Tools Specialist will evaluate, recommend, implement, and manage AI, automation, analytics, and digital tools across Kaizen AMS. The role ensures that Kaizen remains at the forefront of property&#8209;management innovation &mdash; improving resident experience, operational efficiency, sustainability, and data&#8209;driven decision&#8209;making. This specialist collaborates across departments (Customer Service, Maintenance, Energy &amp; Sustainability, Community/Owners&rsquo; Association Management, Finance) to embed appropriate tools, train users, monitor performance, and drive continuous improvement.
Tool Landscape Research &amp; Assessment<ul>
<li>
Continuously scan the market for AI, automation, property-tech, data analytics, energy management, and resident-engagement tools.
</li><li>Conduct pilots or proofs-of-concept to evaluate suitability versus Kaizen AMS needs.
</li></ul>2. Recommendation &amp; Strategy Alignment<ul><li>
Develop and present tool-selection proposals including cost-benefit analysis, ROI, integration feasibility, and strategic alignment with Kaizen AMS goals (resident experience, sustainability, operational efficiency).
</li></ul>3. Implementation &amp; Onboarding<ul>
<li>
Lead end-to-end implementation of selected tools, including configuration, integration with legacy systems, data migration, and user training.
</li><li>Manage change management and stakeholder readiness.
</li></ul>4. Operational &amp; Resident-Service Optimization<ul><li>
Leverage AI, automation, and data tools to improve resident request resolution, maintenance tracking, energy monitoring, tenant onboarding/lease management, communications, and community management workflows.
</li></ul>5. Data &amp; Reporting / Insights &amp; Decision Support<ul>
<li>
Build dashboards and reporting frameworks across functions to support data-driven decision-making.
</li><li>Produce periodic insights reports for leadership.
</li></ul>6. Continuous Improvement &amp; Innovation<ul><li>
Review performance of deployed tools, gather stakeholder feedback, drive iterative improvements, and explore emerging technologies.
</li></ul>7. Cross-Functional Collaboration &amp; Change Management<ul><li>
Collaborate with all business units to understand pain points, gather requirements, and ensure smooth adoption of tools.</li></ul>
Requirements
Education:<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, Data Science, or a related field.
</li><li>Master&rsquo;s degree or relevant certifications (AI, data analytics, project management) preferred but not required.
</li></ul>Experience:<ul>
<li>
3&ndash;5 years&rsquo; experience in AI tools, automation, analytics, or digital transformation projects.
</li><li>Experience in property management, real estate, or community management industry preferred.
</li><li>Proven track record of implementing AI/automation tools and demonstrating measurable operational improvements.
</li><li>Experience with user adoption, training, and cross-departmental collaboration.</li></ul></div>

AI Tools Specialist

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4101 customer onboarding specialist jobs IN Dubai

Customer Success Manager (Client Services & Onboarding)

Customer Success Manager (Client Services & Onboarding)

Customer Success Manager

Project Coordinator

Customer Success Specialist

Corporate Onboarding Specialist & Channel Researcher

AI Tools Specialist