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customer experience manager Jobs in Dubai

customer experience manager

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customer success manager

customer success manager client services onboarding

tripstack

<div>
 
 Description
 
 
 
 
 About Tripstack
 
 
 
 Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets.
 
 
 
 For More Information, Visit
 
 
 
 www.tripstack.com
 
 
 www.etraveligroup.com
 
 
 
 Requirements
 
 
 
 
 The Role
 
 
 
 We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
 
 
 Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
 
 
 Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
 
 
 <ul>
 <li>
 Customer Onboarding &amp; Implementation
 </li>
 <li>
 Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.
 </li>
 <li>
 Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.
 </li>
 <li>
 Client Relationship &amp; Service Delivery
 </li>
 <li>
 Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.
 </li>
 <li>
 Act as the "voice of the customer" internally, advocating for their needs while managing expectations.
 </li>
 <li>
 Keep a detailed project plan for the onboarding of all new customers
 </li>
 <li>
 Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.
 </li>
 <li>
 Highlight product features to be developed to help shape the B2B product roadmap
 </li>
 <li>
 Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer
 </li>
 <li>
 Strategic Performance Reviews
 </li>
 <li>
 Monitor customer KPIs to proactively identify and address any risks or opportunities.
 </li>
 <li>
 Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.
 </li>
 <li>
 Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.
 </li>
 <li>
 Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders
 
 
 </li>
 </ul>
 
 Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).
 </li>
 <li>
 A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.
 </li>
 <li>
 Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.
 </li>
 <li>
 Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience using Customer Success platforms and CRM software.
 </li>
 <li>
 A background in technical implementation, onboarding, or client training.
 </li>
 <li>
 Experience in the flight industry is a significant plus.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
 
 
 At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
 
 
 TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
 
 
 
 
</div>

Customer Success Manager (Client Services & Onboarding)

Etraveli Group

<div>About Tripstack
Tripstack is a B2B Flights as a Service Provider and the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payment, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API. Headquartered in Toronto, Tripstack is part of Etraveli Group, a world-leading flight technology platform serving over 40 million travelers annually across 75 markets. 
For more information, visit:
www.tripstack.com
www.etraveligroup.com
Requirements
The Role
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.
1. Customer Onboarding &amp; Implementation<ul>
<li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li>
<li>Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li>
</ul>
2. Client Relationship &amp; Service Delivery<ul>
<li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li>
<li>Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li>
<li>Keep a detailed project plan for the onboarding of all new customers</li>
<li>Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li>
<li>Highlight product features to be developed to help shape the B2B product roadmap</li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer 
<li>
</li></ul>
3. Strategic Performance Reviews<ul>
<li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li>
<li>Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li>
<li>Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li>
<li>Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li>
</ul>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.
Required:<ul>
<li>
3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li>
<li>A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li>
<li>Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li>
<li>Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li>
<li>Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li>
</ul>
Preferred:<ul>
<li>
Experience using Customer Success platforms and CRM software.</li>
<li>A background in technical implementation, onboarding, or client training.</li>
<li>Experience in the flight industry is a significant plus.</li>
</ul>
Benefits
We offer an opportunity to work with a dynamic growing team of composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At TripStack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.
TripStack thanks all applicants for their interest, however only those selected to continue in the process will be contacted.
#LI-Hybrid #LI-CM1</div>

<div><h4 class="jobSectionHeader">About Tripstack</h4>
Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining.<div>
Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group&rsquo;s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.</div><div>
Its technology ingest over 30B price points and handles over 240 million searches daily.</div><div>
Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.</div><div></div><div> 
For more information, visit:</div><div> 
www.tripstack.com</div><div>
www.etraveligroup.com</div><h4 class="jobSectionHeader">
The role</h4>
We are seeking a customer-centric Customer Success Manager with superior organizational and communication skills to join our growing team. This role is not a traditional sales position; its primary focus is on the post-sale customer journey.
Your primary mission is to ensure our clients achieve their desired outcomes and realize the full value of our partnership. You will manage the post-sale operational lifecycle, focusing strictly on the internal processes for customer onboarding, implementation, and ongoing support. You will ensure all requirements are delivered, working in parallel with Account Managers who own the strategic growth and long-term success of the account.
Your success will be measured by client health, retention, and the ability to grow partner revenues as a direct result of the value you help clients achieve.<h4 class="jobSectionHeader">
Responsibilities</h4>
Customer Onboarding &amp; Implementation<ul><li>
Lead and manage the complete onboarding journey for new customers, ensuring a smooth transition from the sales process.</li><li>
Coordinate with internal technical, product, and service teams to ensure all customer requirements are delivered, configured, and implemented accurately and on time.</li></ul>
Client Relationship &amp; Service Delivery<ul><li>
Serve as a point of escalation for client issues, ensuring swift resolution by collaborating with technical and product support or other internal teams as required.</li><li>
Act as the &quot;voice of the customer&quot; internally, advocating for their needs while managing expectations.</li><li>
Keep a detailed project plan for the onboarding of all new customers</li><li>
Efficiently coordinate all internal and external meetings, including scheduling, setting agendas, and distributing follow-up notes and action items.</li><li>
Highlight product features to be developed to help shape the B2B product roadmap</li><li>
Service the the key point of contact internally and coordinate the required resources to on-board and deliver on-going services to the customer</li></ul>
Strategic Performance Reviews<ul><li>
Monitor customer KPIs to proactively identify and address any risks or opportunities.</li><li>
Prepare regular internal business reviews (e.g., monthly performance overviews, quarterly check-ins) with key stakeholders.</li><li>
Analyze client data and present clear insights to demonstrate the value and ROI they are receiving from the partnership.</li><li>
Identify opportunities for mutual growth by deeply understanding the client's needs and present to internal stakeholders</li></ul>
Note: You will facilitate introductions to the appropriate sales team when a client expresses interest in expansion, but you will not be responsible for negotiation or closing new sales.<h4 class="jobSectionHeader">
Requirements
</h4><ul><li>3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management (SaaS or B2B experience is strongly preferred).</li><li>
A verifiable passion for a customer-first mindset. You build relationships based on trust, empathy, and value.</li><li>
Exceptional organizational and project management skills, with a proven ability to manage multiple competing priorities.</li><li>
Strong analytical skills; you are comfortable with data and can use it to tell a compelling story about value and performance.</li><li>
Excellent communication, presentation, and interpersonal skills, with the confidence to lead meetings with stakeholders at all levels, including executives.</li></ul><h4 class="jobSectionHeader">
Additional Experience That Would Be Considered An Asset</h4><ul><li>
Experience using Customer Success platforms and CRM software.</li><li>
A background in technical implementation, onboarding, or client training.</li><li>
Experience in the flight industry is a significant plus.</li></ul><h4 class="jobSectionHeader">
Benefits</h4>
We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!
At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process. 
 
Tripstack thanks all applicants for their interest, however only those selected to continue in the process will be contacted. 
 
Learn more about us at www.tripstack.com
#LI-Hybrid #LI-CM1</div>

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

First Abu Dhabi Bank

<div>Company Description 
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. 
Job Description 
JOB PURPOSE:
<ul><li>Meet and exceed monthly and annual sales target objectives</li><li>
Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele</li><li>
Do proper analysis of the case and provide all related information of the customer after the field visit is done</li><li>
To be familiar with all policies, products and processes to ensure superior client on boarding experience</li><li>
To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel</li><li>
Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated</li></ul>
Job Context
Financial:
Accomplish set sales and revenue objectives for all Products as per set business plan.<ul><li>
Achieve monthly&amp; annual set KPI objectives</li><li>
Focus on New To Bank acquisition along with leveraging existing client base</li><li>
To leverage on cross sell opportunities to ensure higher revenue per customer</li><li>
Maintain Daily Sales Reports on sales performance for review by team leader and manager assets</li></ul>
Customers:
Be commercially effective in the role and consistently keep customer/client as focus &amp; ensure excellent customer service by delivering quality client on-boarding experience.
<ul><li>Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience</li><li>
To ensure no mis selling to customers by offering products/services transparently as per customer requirements</li><li>
Understand and resolve/escalate customer redresses to ensure timely resolution</li></ul>
Learning &amp; Growth:
Participate in the assigned People Development and L&amp;D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team
To ensure participation in assigned training, Learning &amp; Developemet programmes
Awareness to competition offerings and offer suggestions to line manager to improve product/ processes
Internal Processes:
Ensure implementation of prescribed Sales &amp; Compliance processes as per Bank's policies.
Implement governance &amp; controls to proactively identify, manage and minimize/mitigate potential losses to the franchise within respective Area.
<ul><li>Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding,Fraud Control,Client Application &amp; KYC Documentation etc</li><li>
Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes</li><li>
Ensure to bring quality and right customers to the franchise .</li><li>
Discuss the cases with stake holders and ensure support is provided</li></ul>
Specialist Skills required for the Job:
Core Skills<ul><li>
Leadership &amp; team management</li><li>
Service quality &amp; customer handling skills</li><li>
Motivated &amp; Proactive approach</li><li>
Ability to develop &amp; strengthen relationship between team &amp; customers</li><li>
Good knowledge of BB products, compliance policies &amp; services</li><li>
 NTB Business development abilities</li></ul>
Technical Skills<ul><li>
Good knowledge of BB products</li><li>
Good Computer skills; Excel, word, PP</li><li>
Competitive and ability to work in multi cultural environment</li></ul>
#LI-MM2 
Qualifications 
QUALIFICATIONS &amp; EXPERIENCE:
Business Banking - Liabilities experience is a must
Education required : University Degree / MBA / PGDM / Sales diploma or certification preferable.
Experience : 3 &ndash; 5 years of experience in Banking or in a Financial Industry</div>

Relationship Officer - Liabilities

Cargoz.com

<div>
 
 Are you a relationship-driven professional who thrives on building partnerships, driving growth, and ensuring customer success? Join
 
 Cargoz
 
 , a fast-growing warehouse marketplace, as our Customer Experience Manager
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Manage customer and warehouse partner accounts end-to-end
 </li>
 <li>
 Ensure timely collections and handle overdue payments effectively
 </li>
 <li>
 Conduct onboarding and training for new customers/partners
 </li>
 <li>
 Drive retention and recurring sales within your portfolio
 </li>
 <li>
 Resolve operational issues by coordinating with internal teams
 </li>
 <li>
 Provide weekly performance and portfolio updates to management
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 
 
 <ul>
 <li>
 Strong communication and relationship management skills
 </li>
 <li>
 Excellent negotiation and problem-solving ability
 </li>
 <li>
 Experience in collections and client engagement
 </li>
 <li>
 Proficiency in CRM tools and Excel reporting
 </li>
 <li>
 Prior team lead experience is a plus
 </li>
 </ul>
</div>

Customer Experience Manager

QUICK PLUS FOR CORPORATE SERVICES PROVIDERS EST.

We are seeking an experienced and results-driven Sales Manager to lead our dynamic team of Visa Immigration Consultants. The ideal candidate must have at least 2 years of proven experience in a similar managerial role, with strong leadership, communication, and client management abilities.Key Responsibilities<ul><li>Lead, motivate, and guide the sales team to achieve and exceed sales targets.</li><li>Develop and implement effective sales strategies to drive business growth.</li><li>Build and maintain strong client relationships to ensure high customer satisfaction.</li><li>Stay updated on immigration laws, policies, and procedural changes.</li><li>Collaborate with the Business Setup division to explore and develop new opportunities.</li><li>Monitor and analyze team performance; prepare and submit regular reports to management.</li><li>Conduct training sessions to enhance product knowledge and sales techniques.</li><li>Coordinate with internal departments to ensure smooth client onboarding and visa processing.</li></ul>Requirements<ul><li>Minimum 2 years of proven success in a Sales Manager role.</li><li>Strong understanding of sales strategies and client relationship management.</li><li>Demonstrated ability to meet and exceed performance targets.</li><li>Excellent leadership, communication, and team-motivation skills.</li><li>Ability to adapt quickly to regulatory and market changes.</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED7,000.00 per monthWork Location: In person

Sales Manager

Explore 7584+ Customer success manager client services onboarding in Dubai this December. Find roles across top companies and apply now to boost your career.

7584 customer success manager client services onboarding jobs IN Dubai

Customer Success Manager (Client Services & Onboarding)

Customer Success Manager (Client Services & Onboarding)

Customer Success Manager (Client Services & Onboarding)

Customer Success Manager ( Web3 )

Relationship Officer - Liabilities

Customer Experience Manager

Sales Manager