customer care specialist, operations Jobs in Istanbul Turkey

customer care specialist, operations

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customer marketing coordinator

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service business operation leader

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corporate customer relations manager

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country operations manager

customer operations executive

SIEGWERK

<div><div>Why Siegwerk?</div><div></div><div> 
Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. Right now, we are looking for a &quot; Customer Operations Executive&quot; to join us in Istanbul Tuzla plant.</div><div></div><div> 
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant flexibility and support in a company focused on making a positive impact on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><div> 
Join us, let&rsquo;s Do it. With Heart. Join us, let&rsquo;s Do it. With Heart.</div><div></div><div> 
Our Benefits &ndash; What We Offer You?</div><ul><li>
Company paid private pension enrollment</li><li>
Access to the global learning platform &ldquo;Siegwerk Learning Hub&rdquo; with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx</li><li>
Individual development planning program</li><li>
Social benefits (market gift card for religious holidays and New Year)</li><li>
Social and volunteer clubs for employees to join based on their interests</li><li>
External employee consulting ICAS, which supports you with professional and private questions</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Operations Executive?</div><ul><li>
Intercompany Order Management &ndash; Manage and coordinate intercompany orders across global sites to ensure smooth operations.
</li><li>After-Sales Operations for Global Sales &ndash; Handle all aspects of after-sales processes for international sales, meeting service level targets.
</li><li>Cross-Department Communication and Coordination &ndash; Facilitate effective communication between SW Turkey departments and global business units.
</li><li>End-to-End Process Oversight (Order Tracking to Delivery) &ndash; Monitor and manage the entire workflow from order tracking to delivery and invoicing.
</li><li>Supply Chain Collaboration (Production, Logistics, Planning) &ndash; Establish proactive communication with supply chain teams to ensure timely execution.
</li><li>Issue Resolution and Invoicing Management &ndash; Address disruptions in the process and manage invoicing activities efficiently.
</li><li>Continuous Process Improvement with International Teams &ndash; Work with overseas colleagues to identify and implement process enhancements.</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Operations Executive?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>Minimum of 2-3 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Knowledge of intercompany sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>Experience with SAP
</li><li>Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul><div></div> 
Are you interested?
Should you have any further questions, please do not hesitate to contact Gizem Karakaya Acar. You can reach her via email gizem.karakaya@siegwerk.com or via LinkedIn.
To apply for this position please use Talent@SW.</div>

Customer Operations Executive

Apple

The people here at Apple don&rsquo;t just create products - they create the kind of wonder that&rsquo;s revolutionized entire industries. It&rsquo;s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
 
 
Apple&rsquo;s Sales organization generates the revenue needed to fuel our ongoing development of amazing products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, in many ways, is the face of Apple to our customers.
 
 
The Retail Account Manager will be responsible for leading a strategically important partner. The ideal candidate should possess a strong sales background, proven account management skills, planning abilities, and a comprehensive understanding of retail business operations. 
 
Description 
As a direct report to the Retail Lead, I will lead a strategically important Retail partner and work collaboratively with internal and external stakeholders.
 
Strong sales background with validated experience of running large accounts through building sustainable relationships. 
Develop a strategic account plan together with both internal, central, and partner teams by understanding the account's key growth and development areas. 
Scale interaction at executive levels within the account on strategic matters. Also, communicate all the way to the store level on tactical elements. 
Lead the day-to-day sales activities of the partners by giving direction, providing support, and making effective business decisions.
 
Coordinate marketing activities with the Marcom team, ensuring compliance and appropriate use of Apple support functions. 
Manage and create partnerships together with financial institutions and other appropriate parties. 
Develop new business models to increase Apple's penetration in the market. 
Cooperate with Apple Reseller Operations, disties, finance, and Marcom teams to create extraordinary experiences and satisfaction within partners digital and brick-mortar businesses. 
Trusted advisor and leader of the partner, both on their digital and brick-mortar businesses. 
Ensure best-in-class customer experience within physical and digital stores.
 
&quot;,&quot;responsibilities&quot;:&quot;As a direct report to the Retail Lead, I will lead a strategically important Retail partner and work collaboratively with internal and external stakeholders.
 
Strong sales background with validated experience of running large accounts through building sustainable relationships. 
Develop a strategic account plan together with both internal, central, and partner teams by understanding the account's key growth and development areas. 
Scale interaction at executive levels within the account on strategic matters. Also, communicate all the way to the store level on tactical elements. 
Lead the day-to-day sales activities of the partners by giving direction, providing support, and making effective business decisions.
 
Coordinate marketing activities with the Marcom team, ensuring compliance and appropriate use of Apple support functions. 
Manage and create partnerships together with financial institutions and other appropriate parties. 
Develop new business models to increase Apple's penetration in the market. 
Cooperate with Apple Reseller Operations, disties, finance, and Marcom teams to create extraordinary experiences and satisfaction within partners digital and brick-mortar businesses. 
Trusted advisor and leader of the partner, both on their digital and brick-mortar businesses. 
Ensure best-in-class customer experience within physical and digital stores.
 
 
Preferred Qualifications 
Bachelors degree or equivalent. 
 
Minimum Qualifications 
Seasoned sales executive with proven business savvy, analytical, and marketing skills gained mainly in retail and technology industries. E-commerce and CRM experience is a plus. 
Strong sales background with validated experience of running large accounts through building sustainable relationships.
 
Has compelling planning, interpersonal, communication, sales management, and leadership skills. 
Skilled with large projects (multi-stakeholders ) management, driving cross-functional sales initiatives.
 
Able to scale interaction at Executive levels within the account on strategic matters. Also has latitude to interface all the way to the store level on tactical elements. 
Is creative and resilient to overcome Apple and customer roadblocks when deploying key initiatives that will make a significant impact. 
You know yourself - you have strengths, weaknesses, and opportunities - but you also know the people around you and are open to their feedback. You relate well to all kinds of people - up, down, and sideways, inside and outside the organization. When faced with a challenging opportunity, you know who to connect with and when. People know you as a true collaborator who knows what it takes to win. You see around corners and take calculated risks and advise the company about them with transparency at all times. 
Demonstrated ability to navigate ambiguous environments and make sound decisions. 
Focus on details, able to roll up sleeves and manage end-to-end operations, from strategy to execution. 
Has amazing passion for the products and ecosystem and is a master at speaking and storytelling about it, customizing as required for different audiences.
 
Full proficiency in English and Turkish (at C-level) is essential. Ease to deliver complex messages in a clear and engaging way, in both languages. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Retail Account Executive

Reset HR Consulting

Turkey Sales DirectorWe are seeking a seasoned Turkey Sales Director for a global client operating in the energy sector. This role will drive strategic account management, market development and overall sales operations, taking a key leadership position in expanding the company&rsquo;s presence in Turkey.Key Responsibilities<ul><li>Business Planning: Develop and execute sales strategies based on regional and customer insights. Identify target markets, analyze customer needs, and evaluate the competitive landscape.</li><li>Client Relationship Management: Manage and strengthen multi-dimensional relationships with strategic accounts. Integrate company resources to ensure effective communication and collaboration.</li><li>Market &amp; Opportunity Insight: Gather and analyze customer and market information from various sources. Establish communication routines to track real-time needs and emerging opportunities.</li><li>Opportunity Management: Manage regional and strategic opportunities, apply segmentation-based targeting, and increase the conversion rate of opportunities into confirmed orders.</li><li>Order Acquisition: Identify new market opportunities, conduct timely market/competitor analysis, develop bid strategies, deliver customer-focused project solutions, and achieve sales targets.</li><li>Sales Operations Leadership: Lead sales data analysis, competitive intelligence, customer profiling, CRM processes, performance tracking, opportunity management, payment follow-up, and contract quality improvement.</li><li>Contract &amp; Service Fulfillment: Understand contract and service delivery processes, enhance local operational capabilities, and consistently improve customer satisfaction.</li><li>Team Leadership &amp; Talent Development: Allocate talent based on business needs, build a high-performing team, and continuously support capability development and motivation.</li></ul>Qualifications<ul><li>University degree</li><li>Advanced English,both written and spoken</li><li>Minimum 10 years of sales experience with strong knowledge of project sales cycles.</li><li>Familiarity with the wind power industry; understanding of turbine parameters, performance characteristics, or blade fundamentals (deep knowledge is a strong plus).</li><li>Strong market analysis and customer needs assessment capabilities.</li><li>Proven experience managing multicultural or international teams.</li><li>Excellent communication, presentation, and stakeholder coordination skills (internal &amp; external)</li></ul>Please note that only shortlisted candidates will be contacted.Reset HR Consulting empowers organizations and individuals to thrive through deep expertise in talent, leadership, and culture. We partner with our clients to identify top talent, develop resilient leaders, and craft future-ready HR strategies, creating a lasting impact. Our services include recruitment solutions, executive search, leadership development, outplacement, employer branding, and HR projects. Headquartered in Istanbul, we serve clients across Turkey, Europe, and the Middle East.Job Type: Full-time

Sales Director (Energy)

Mplus

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 The Growth Executive analyzes the client&rsquo;s current state and develops growth and transformation recommendations by leveraging the full Mplus solution architecture&mdash;Consulting + Technology + Operations.
 
 
 This role is a blend of strategy consulting, customer experience design, and operational improvement.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Client &amp; Market Analysis
 
 
 
 
 
 
 &bull; Analyze clients&rsquo; operational processes, KPIs, organizational structure, and bottlenecks.
 
 
 &bull; Conduct industry research, benchmarking studies, and best-practice analyses.
 
 
 &bull; Review customer journeys to identify critical touchpoints and opportunity areas.
 
 
 
 
 
 
 Value &amp; Growth Strategy Development
 
 
 
 
 
 
 &bull; Translate insights into concrete growth recommendations.
 
 
 &bull; Develop end-to-end solution packages aligned with the Mplus solution architecture (Consulting + Technology + Operations).
 
 
 &bull; Prepare business cases (ROI calculations, cost savings, performance improvements).
 
 
 &bull; Create presentations and deliver findings to clients.
 
 
 
 
 
 
 Consulting Project Participation
 
 
 
 
 
 
 &bull; Take an active role in projects from diagnostic analysis to solution/experience design and transformation planning.
 
 
 &bull; Support teams during the initial phases of project implementation.
 
 
 &bull; Track KPIs, measure impact, and report outcomes.
 
 
 
 
 
 
 Internal Collaboration
 
 
 
 
 
 
 &bull; Work with the AI &amp; Technology team to connect AI opportunities with transformation projects.
 
 
 &bull; Collaborate closely with Operations to validate the feasibility of proposed solutions.
 
 
 &bull; Partner with the Sales team during proposal development and client presentations.
 
 
 
 
 
 
 Candidate Profile
 
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 
 
 &bull; 2&ndash;5 years of experience in consulting, strategy, business analysis, CX, or operational improvement.
 
 
 &bull; Strong analytical thinking and problem-solving skills.
 
 
 &bull; Advanced presentation development skills.
 
 
 &bull; Proficiency in Excel and basic data analysis.
 
 
 &bull; Strong communication skills and ability to work with multiple stakeholders.
 
 
 &bull; Curious, adaptable, and eager to learn.
 
 
 &bull; High level of technology literacy.
 
 
 &bull; Strong written and spoken English.
 
 
 
 
 
 
 Preferred
 
 
 
 
 
 
 &bull; Knowledge of AI-driven process improvement.
 
 
 &bull; Familiarity with CX KPIs (AHT, FCR, NPS, SLA, Churn Rate, etc.).
 
 
 
 
 
 
 What We Offer
 
 
 
 
 
 
 &bull; Opportunity to work on Mplus&rsquo;s most critical projects alongside senior leadership.
 
 
 &bull; Contribution to large-scale transformation projects across a wide range of industries.
 
 
 &bull; Entrepreneurial and fast-growing consulting environment.
 
</div>

Growth Executive

Dream Games

<div>
 
 We are looking for an Executive Assistant to support our senior executive in organizing and coordinating his program.
 
 
 
 
 
 At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for!
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Understanding and awareness of the senior executive's needs and priorities to ensure daily operations run smoothly
 </li>
 <li>
 Organizing and scheduling appointments, maintaining an events calendar
 </li>
 <li>
 Arranging travel and accommodations
 </li>
 <li>
 Performing additional duties as assigned by the senior executive
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 3+ years of work experience, ideally with a technology company
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Advanced in Microsoft Office
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 Excellent problem-solving skills
 </li>
 <li>
 Appreciation and understanding of teamwork
 </li>
 </ul>
</div>

Executive Assistant

Hilton

<div>Executive Lounge Server
THE ROLE:
At Hilton Istanbul Bosphorus, we are blending our rich legacy with a new era of innovation. With our Executive Lounge offering elevated Food &amp; Drink experiences, we&rsquo;re looking for an Executive Lounge Server to deliver exceptional, personalized service to our executive Guests. You&rsquo;ll have the opportunity to be a key part of the lounge team, ensuring every guest enjoys a memorable and seamless experience throughout their stay.
If you are passionate about hospitality, thrive in a high-end service environment, and enjoy creating exceptional guest experiences, we want you to join our family!
Position Title: Executive Lounge Server 
Location: Istanbul, T&uuml;rkiye 
Company: Hilton &ndash; T&uuml;rkiye 
Job Type: Full-Time 
Salary: Competitive, with a comprehensive benefits package 
Reporting Line: Executive Lounge Supervisor / Food &amp; Drink Manager
KEY RESPONSIBILITIES:<ul><li>
Welcome executive Guests on arrival and assist with seating, luggage, and personal requests.</li><li>
Deliver Food &amp; Drink service with professionalism, presenting menus, recommending options, and assisting with wine and beverage selections.</li><li>
Serve starters, main courses, desserts, coffee, liqueurs, and beverages according to lounge standards.</li><li>
Take and process guest orders accurately using the Micros System and ensure timely delivery.</li><li>
Maintain cleanliness, organization, and proper condition of tables, lounge furnishings, chinaware, cutlery, and glassware.</li><li>
Refill drinks, clear tables, and proactively respond to guest needs throughout the service.</li><li>
Guide and support junior team members to ensure consistent, high-quality service.</li><li>
Stay informed of hotel services, VIP requests, and special events to anticipate guest needs.</li><li>
Report guest feedback or suggestions to the Executive Lounge Supervisor for continuous improvement.</li><li>
Participate in pre-service meetings, training sessions, and departmental communications.</li><li>
Follow all hotel safety, fire, health, and security procedures.</li><li>
Perform additional side tasks to support lounge operations in an environmentally conscious manner.</li></ul>
WHO YOU ARE:<ul><li>
A hospitality professional passionate about delivering exceptional guest experiences.</li><li>
Calm, organized, and attentive to detail, thriving in a dynamic, high-end service environment.</li><li>
Skilled in Food &amp; Drink service standards, with knowledge of wine, beverages, and menu pairings.</li><li>
A team player who leads by example and inspires colleagues through hands-on service.</li><li>
An excellent communicator with a professional appearance and a dedication to exceeding guest expectations.</li><li>
Excited to contribute to the Executive Lounge experience at Hilton Istanbul Bosphorus, representing the brand with pride and consistency.</li></ul>
WHAT WE ARE LOOKING FOR:<ul><li>
Previous experience in luxury hotels, executive lounges, or similar Food &amp; Drink service environments.</li><li>
Front Office, hospitality, or retail experience is advantageous.</li><li>
Multilingual skills are a plus.</li><li>
Flexibility to work shifts, including weekends and holidays.</li><li>
Commitment to Hilton&rsquo;s Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.</li></ul>
WHY JOIN US?<ul><li>
Be part of a distinguished team delivering elevated experiences in Hilton Istanbul Bosphorus&rsquo; Executive Lounge.</li><li>
Work in an environment that blends innovation with tradition in Food &amp; Drink service.</li><li>
Enjoy a comprehensive benefits package and opportunities for career growth within a global hospitality leader.</li><li>
Collaborate with passionate professionals dedicated to exceptional service and guest satisfaction.</li><li>
Shape the Executive Lounge experience for discerning Guests, creating memorable moments that reflect the Hilton brand.</li></ul>
Location: Hilton Istanbul Bosphorus 
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our team members.</div>

Executive Lounge Server

Apollo

<div>
 
 Enerjisi y&uuml;ksek, d&uuml;zeni seven ve hem ofis operasyonlar&inodot;n&inodot; hem de y&ouml;neticilerin temposunu u&ccedil;uracak bir Office &amp; Executive Assistant ar&inodot;yoruz!
 
 
 Apollo&rsquo;da i&scedil;ler h&inodot;zl&inodot;, dinamik ve her g&uuml;n yeni. Bu rol ise tam kalbinde: hem &scedil;irket k&uuml;lt&uuml;r&uuml;n&uuml;n y&uuml;z&uuml; olacaks&inodot;n hem de y&ouml;neticilerin i&scedil;ini kolayla&scedil;t&inodot;ran gizli g&uuml;&ccedil;.
 
 
 
 
 
 
 📍 &Idot;stanbul &ndash; Onsite
 
 
 
 
 
 
 
 
 
 
 🌟 Kimi Ar&inodot;yoruz?
 
 
 
 
 
 
 &bull;	Minimum 2 y&inodot;l Office Assistant / Executive Assistant deneyimi
 
 
 &bull;	Takvim y&ouml;netimi, toplant&inodot; planlama, seyahat organizasyonu konusunda g&uuml;&ccedil;l&uuml; bir el
 
 
 &bull;	Operasyonel s&uuml;re&ccedil;lerde pratik, sistem kurmay&inodot; seven bir yakla&scedil;&inodot;m
 
 
 &bull;	Ofis i&ccedil;i ihtiya&ccedil;lar&inodot;n takibi, sat&inodot;n alma, onboarding ve g&uuml;nl&uuml;k d&uuml;zeni y&uuml;r&uuml;tme kas&inodot;
 
 
 &bull;	&Idot;leti&scedil;imi kuvvetli, &ccedil;&ouml;z&uuml;m odakl&inodot;, pozitif ve g&uuml;venilir bir duru&scedil;
 
 
 &bull;	MS Office / Google Workspace etkin kullan&inodot;m
 
 
 &bull;	Startup dinami&gbreve;ine ve y&uuml;ksek tempoya uyum
 
 
 
 
 
 🎯
 
 Rol&uuml;n Sorumluluklar&inodot;
 
 
 
 
 Executive Support
 
 
 
 &bull;	CEO ve y&ouml;neticilerin takvim, toplant&inodot;, seyahat ve ileti&scedil;im trafi&gbreve;ini y&ouml;netmek
 
 
 &bull;	&Ouml;zetleme, raporlama, sunum haz&inodot;rlama deste&gbreve;i
 
 
 &bull;	&Ouml;ncelikleri d&uuml;zenlemek, ak&inodot;&scedil;&inodot; kolayla&scedil;t&inodot;rmak ve &ldquo;bottleneck&rdquo;i azaltmak
 
 
 &bull;	Gerekti&gbreve;inde proje ve etkinlik koordinasyonuna destek
 
 
 
 
 
 
 Office Operations
 
 
 
 &bull;	Ofisin g&uuml;nl&uuml;k d&uuml;zenini sa&gbreve;lamak, ihtiya&ccedil;lar&inodot; takip etmek
 
 
 &bull;	Sat&inodot;n alma, kargo/posta, s&ouml;zle&scedil;me takibi, tedarik&ccedil;i ileti&scedil;imi
 
 
 &bull;	Yeni &ccedil;al&inodot;&scedil;an onboarding s&uuml;re&ccedil;lerine destek
 
 
 &bull;	&Scedil;irket i&ccedil;i etkinlik, toplant&inodot; ve organizasyonlar&inodot;n koordinasyonu
 
 
 
 
 
 
 
 
 
 💛&nbsp;Neden Apollo?
 
 
 
 &bull;	ClimateTech ve enerji d&ouml;n&uuml;&scedil;&uuml;m&uuml; alan&inodot;nda &ouml;nc&uuml; bir &uuml;r&uuml;n geli&scedil;tiren ekibin par&ccedil;as&inodot; olursun.
 
 
 &bull;	Series A haz&inodot;rl&inodot;&gbreve;&inodot;ndaki h&inodot;zl&inodot; b&uuml;y&uuml;yen bir &ldquo;rocket-ship&rdquo; tak&inodot;ma kat&inodot;l&inodot;rs&inodot;n.
 
 
 &bull;	H&inodot;z, iddia ve sahiplenmenin ger&ccedil;ekten ya&scedil;and&inodot;&gbreve;&inodot; bir ortamda &ccedil;al&inodot;&scedil;&inodot;rs&inodot;n &mdash; sadece slogan olarak de&gbreve;il.
 
</div>

Ofis & Yönetici Asistanı

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