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customer service consultant Jobs in Cairo Egypt

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client relations executive Jobs in Cairo Egypt

client relations executive

customer orientation representative

QNB Egypt

<div>
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1. Schedule meetings with Digibank&rsquo;s prospect clients to conduct welcome visits to start the 1st relationship and present Digibank&rsquo;s business model.
 
 
 2. Represent active daily point-of-contact for customers requesting or inquiring on different Digibank products.
 
 
 3. Follow the set target and maintain regular meetings with the Manager to follow-up on it.
 
 
 4. Assist in addressing other colleague&rsquo;s assigned customers&rsquo; requests, in case of absence.
 
 
 5. Examine all documents presented during the clients&rsquo; visits.
 
 
 6. Maintain coordination with related Digibank departments to ensure efficient services management.
 
 
 7. Maintain the custody of related Digibank clients&rsquo; products deliverables.
 
 
 8. Perform all archiving and filing activities.
 
 
 9. Guarantee that a professional level of service is offered to all visited clients.
 
 
 10. Keep awareness of the market activities and trends and industry norms through following up on the news to address the customer&rsquo;s needs for banking solutions and to build insight on permeating new business opportunities.
 
 
 11. Review the handled customers&rsquo; requests with the concerned team and follow up their processing according to the applied SLAs.
 
 
 12. Maintain regular and full awareness of all Digibank products and services.
 
 
 13. Maintain the protection of customers&rsquo; data and the abidance by the related rules.
 
 
 14. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 15. Adhere to policies and procedures to guarantee that Digibank&rsquo;s business is conducted in Compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Job Specifications:
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in business, Economics or Commerce.
 </li>
 <li>
 Experience: Fresh graduate
 </li>
 <li>
 Skills:
 </li>
 </ul>
 
 Excellent interpersonal skills.
 
 
 Forgery detection skills.
 
 
 Fluency in Arabic &amp; English written / spoken
 
 
 Very good computer knowledge.
 
 
 Time management skills.
 
 
 Attentive to details &amp; precise.
 
 
 
 
 <ul>
 <li>
 Working Conditions: External visits
 </li>
 </ul>
</div>

Customer Orientation Representative

Green Village

<div>
 
 We are hiring a full-time Customer Service Representative in Maadi.
 
 
 The role requires 2-3 years of experience and excellent communication skills.
 
 
 You will handle customer inquiries via phone and chat and resolve issues.
 
 
 The schedule is 9 AM-5 PM, with Fridays and Saturdays off.
 
 
 To Apply:&nbsp;send your updated CV on WhatsApp number 0100 2295664 or via
 
 
 &nbsp;hr@egy-greenvillage.com mail account.
 
</div>

Client Relations Specialist

Enjaz Consultancy & Enterprise Management

<div>
 
 We are looking for a proactive and detail-oriented
 
 Customer Service Representative
 
 to join our team. The ideal candidate will serve as the first point of contact for customers and is responsible for delivering outstanding service by addressing inquiries, resolving issues, and ensuring a smooth customer experience. If you are passionate about helping people, thrive under pressure, and enjoy problem-solving, we encourage you to apply.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, or social media
 
 </li>
 <li>
 Address customer complaints and provide effective, professional resolutions
 
 </li>
 <li>
 Follow up on customer requests and accurately update customer records in the system
 
 </li>
 <li>
 Coordinate with internal teams to deliver comprehensive and timely solutions
 
 </li>
 <li>
 Maintain high levels of customer satisfaction and uphold quality service standards
 
 </li>
 <li>
 Document customer interactions and feedback for continuous service improvement
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (required)
 
 </li>
 <li>
 At least
 
 1 year of experience
 
 in a customer service or support role
 
 </li>
 <li>
 Strong
 
 verbal and written communication
 
 skills
 
 </li>
 <li>
 Proven ability to work under pressure and resolve issues in a timely manner
 
 </li>
 <li>
 Good command of English; additional languages are a plus
 
 </li>
 <li>
 Strong organizational skills and attention to detail
 
 </li>
 <li>
 Proficient with common customer service tools, CRM systems, and Microsoft Office Suite
 
 </li>
 </ul>
</div>

Retail Customer Service Associate

Concentrix

<div>
 Job Title:
 
 
 B2B Business Development Representative
 
 
 
 Job Description
 
 
 
 The Business Development Representative is responsible for marketing the company&rsquo;s products and/or services with the intent of generating prospective customers. Identifies and qualifies leads in the sales cycle in order to support the sales team goals. Works under close supervision in accordance with specific and detailed instructions.
 
 
 <ul>
 <li>
 Generate and qualify high volume leads for sales opportunities; Achieve targets and activity metrics within assigned territory
 </li>
 <li>
 Initiate outbound telephone calls as follow up to marketing campaigns and inbound 'leads' (from website, events, webinars, etc.) to understand audience interest and further the sales discussion
 </li>
 <li>
 Answers questions from and provides knowledgeable product and services information to call recipients
 </li>
 <li>
 Gathers and records customer information, builds account plans for prospecting by researching and analyzing the prospective company in areas such as financials, employees, culture, and brand
 </li>
 <li>
 Follows up on initial sales contacts via telephone, email, or other correspondence
 </li>
 <li>
 Provides sales forecasts
 </li>
 <li>
 Represent the company at networking and marketing events
 </li>
 <li>
 Maintains records of contacts and accounts, responsible for maintaining good working relationships with prospects throughout the entire sales cycle
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1622773
 
</div>

B2B Business Development Representative

<div>
 
 We are seeking a friendly, detail-oriented, and solution-driven Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products, services, and policies
 </li>
 <li>
 Resolve customer complaints and issues with empathy and efficiency
 </li>
 <li>
 Document customer interactions and feedback in the CRM system
 </li>
 <li>
 Collaborate with internal teams to escalate and resolve complex issues
 </li>
 <li>
 Maintain a high level of product knowledge to assist customers effectively
 </li>
 <li>
 Meet performance targets related to response time, customer satisfaction, and resolution rates
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong problem-solving abilities and attention to detail
 </li>
 <li>
 Ability to multitask and work in a fast-paced environment
 </li>
 <li>
 A positive attitude and a genuine desire to help others
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career development
 </li>
 <li>
 Supportive and inclusive team culture
 </li>
 <li>
 Training and onboarding to set you up for success
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 Job Title:
 
 
 Customer Service - Travel Vacancies
 
 
 
 Job Description
 
 
 
 Are you a travel guru with a knack for customer service? Do you thrive on turning travel anxieties into excitement? If you're passionate about helping people explore the world and have a talent for making every interaction a breeze, then join our team as a Travel Support Representative at Concentrix!
 
 
 Advisor I, Travel position will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flights, hotels, car rentals, and beyond for their trips.
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 The first point of contact for customers, providing exceptional service across phone, email, and chat. Answer questions, address concerns, and guide them through the booking process with patience and a smile.
 </li>
 <li>
 A problem-solver extraordinaire, tackling last-minute changes and unexpected hiccups with grace and resourcefulness. Ensure smooth sailing (or smooth flying!) throughout their journey.
 </li>
 <li>
 A travel knowledge bank, offering expert advice on destinations, attractions, local customs, and hidden gems. You'll be their go-to guide for everything travel!
 </li>
 <li>
 A brand ambassador, building lasting relationships with customers and turning them into lifelong travel enthusiasts. Exceed expectations and make every interaction a delight.
 
 
 </li>
 </ul>
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
 </li>
 <li>
 Clarify customer requirements; probe for understanding, and use tools and resources to appropriately provide resolution to the customer.
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required.
 </li>
 <li>
 Maintain basic knowledge of client products and/or services.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Track, document, and retrieve information in the call tracking database.
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 A minimum high school diploma with 3 to 6 months of relevant experience is preferred.
 </li>
 <li>
 Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.
 </li>
 <li>
 Ability to fluently communicate in the required language of support, both written and verbally.
 </li>
 <li>
 Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.
 </li>
 <li>
 Basic computer navigation skills and PC Knowledge.
 </li>
 <li>
 Ability to work as a team member, as well as independently.
 </li>
 <li>
 Dependable with proficient attention to detail.
 </li>
 <li>
 Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
 </li>
 <li>
 Able to rotate shifts, as needed.
 </li>
 <li>
 Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.
 </li>
 <li>
 Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.
 </li>
 <li>
 Proficient in travel booking platforms and industry software.
 </li>
 <li>
 A passionate traveler with a thirst for exploring new destinations and cultures.
 
 
 </li>
 </ul>
 
 Based on location and/or program, additional experience/skills may be required
 
 
 
 <ul>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 Disclaimer
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
 
 
 Location:
 
 
 EGY Cairo - Building F16
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1460807
 
</div>

Customer Service - Travel Vacancies

8WORX

<div>
 
 Company Description:
 
 
 
 
 
 8WORX is a promising technology solutions provider based in Egypt. They specialize in developing and delivering innovative digital products and services, focusing on the Egyptian and Middle Eastern markets. With a strong foundation in web technologies and over 30 years of combined experience, 8WORX has successfully completed over 350 projects for both private and public sector clients.
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Junior Sales Representative located in Cairo. The Junior Sales Representative will be responsible for day-to-day sales activities, including prospecting, cold calling, presenting products, and closing deals. They will also be involved in preparing sales reports and attending sales meetings.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop contact with potential customers in the industry by cold calling, emailing, or scheduling meetings in person.
 </li>
 <li>
 Form new and continue existing relationships with companies in the customer database by visiting them in person, maintaining phone contact, and addressing issues or problems when they come up.
 </li>
 <li>
 Maintain a strong understanding of product features and technical specifications to answer specific customer questions.
 </li>
 <li>
 Present information about company offerings during trade shows or other large events to potential customers.  Create new methods or strategies to help the sales team reach monthly goals for product revenue to increase company profitability.
 </li>
 <li>
 Give customers in-person product demonstrations and teach them about the features and benefits of each item the company offers.
 </li>
 <li>
 Attend weekly sales team meetings and provide information to management about sales figures, goals and obstacles.
 </li>
 <li>
 Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry.  Build and maintain strong, long-lasting client relationships.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Providing Training sessions for 8WORX&rsquo;s clients.
 </li>
 <li>
 Develop trusted advisor relationships with key accounts and customer stakeholders.
 </li>
 <li>
 Ensure the timely and successful delivery of 8WORX solutions according to customer needs and objectives.
 </li>
 <li>
 Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
 </li>
 <li>
 Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
 </li>
 <li>
 Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
 </li>
 <li>
 Prepare reports on account status.
 </li>
 <li>
 Collaborate with the sales team to identify and grow opportunities within the territory.
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Excellent ability to communicate in writing or verbally.
 </li>
 <li>
 Friendly and personable with others.
 </li>
 <li>
 Proficiency with technology, including basic computer operations.
 </li>
 <li>
 Ability to meet goals, stay organized, and maintain a positive attitude.
 </li>
 <li>
 Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.  Proven work experience in the software industry is a plus.
 </li>
 <li>
 Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
 </li>
 <li>
 Solid experience with CRM software and MS Office (particularly MS Excel).
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs.
 </li>
 <li>
 Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
 </li>
 <li>
 Excellent listening, negotiation, and presentation abilities.
 </li>
 <li>
 Strong verbal and written communication skills.
 </li>
 <li>
  BA/BS degree in Business Administration, Sales, or a relevant field
 </li>
 </ul>
 
 We provide :
 
 
 Commission
 
 
 Medical insurance
 
 
 Social insurance
 
 
 Transportation allowances
 
 
 Business line
 
 
 Laptop
 
 
 
 
</div>

Junior Sales Representative

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