marketing manager

key account manager

account manager

product manager

commercial manager

customer program manager

Supermicro

Job Req ID: 27597About SupermicroSupermicro  is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.Job SummarySupermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.Essential Duties And ResponsibilitiesSet goals for specific accounts, primarily responsible for OEM/ODM major accounts.Manage Customer escalations and return-material-authorizations (RMAs)Coordinate multiple sites and functions to exceed customers' expectations.Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.Relationship management with Customer at executive/resolution-making levels.Accountable for projects/initiatives and drives site focus on efficiency programs.On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.In charge of making process improvements and driving best practices across multi-sites.Ensures all client programs execute to contract, hitting key KPIs.Control of tracking risks on the business and reporting to SMC business accordingly.Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.QualificationsTypically requires a Bachelor s degree or equivalent experience.Typically requires a minimum of 8 years of sales/account/customer success management experience.Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.Understands the strategic impact of the function across sites.EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Sr. Customer Success Program Manager

مجموعة الطاير

<div></div><div>Al Tayer Insignia | CRM Manager 

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Armani and newly added Gymshark and The White Company, to name just a few! 


About The Role

We are looking for an enthusiastic and experienced CRM Trade Manager who will be responsible for executing and planning customer-centric multi-channel marketing campaigns. They will do so by leveraging CRM insights, technology and best practice. The role will play a crucial role in developing and shaping CRM acquisition &amp; retention strategy while driving performance and engagement within various customer segments to ultimately drive an uplift in key performance KPIs within various Al Tayer Insignia portfolios of brands. 
 
 
What You&rsquo;ll Be Doing

Strategic Roles and Responsibilities
<ul><li> Work closely with merchandising, planning &amp; trade teams while identifying key trading opportunities within various customer segments.</li></ul>
<ul><li> Management of the day-to-day production of multi-channel comms. Scoping the initial requirements and briefing the creative and content teams, through to audience building and deployment of the comms and the granular reporting which is shared with all activity stakeholders.</li></ul>
<ul><li> Creation of an integrated communications plan using a mixture of marketing channels where appropriate: Email, SMS, Push, Whats APP.</li></ul>
<ul><li> Deep dive into customer, campaign and channel data, identifying opportunities to target new customer segments to drive a desired behaviour and to inform and evolve the direction of the trade strategy.</li></ul>
<ul><li> Ensure timely delivery of daily BAU campaigns.</li></ul>
<ul><li> Plan dynamic content optimisation within email campaigns to drive better engagement and marketing efficiency.</li></ul>
<ul><li> Facilitate weekly &amp; monthly reporting, acting to monitor and hit forecasted revenue. Engagement and database KPI&rsquo;s</li></ul>
<ul><li> Ownership of test and learn strategy to optimize the comms effectiveness; feeding all insights gained from the analysis of the result back in to create a continuous process of testing and refinement</li></ul>
<ul><li> Lead cross-functional projects; assessing workloads, judging areas of risk and gauging progress to ensure that objectives and deadlines are met.
</li></ul><ul><li> Continuously work on CRM innovation and new ways how to contact customers within the existent customer base.
</li></ul><ul><li> Plan and execute new automated journeys which will drive product personalization and will result in increased customer conversion.
</li></ul><ul><li> Ownership of daily campaign segmentation strategy which will result in positive uplift across various KPIs.</li></ul> 

Functional Roles and Responsibilities
<ul><li> Ownership of CRM budget and forecasting and adherance to budget and forecasting processes
</li></ul><ul><li> Forecasting of volumes, engagement, revenue and traffic</li></ul>
<ul><li> Regular weekly reporting and results analysis
</li></ul><ul><li> QA/testing, deployment and post campaign analysis and evaluation</li></ul>
<ul><li> Campaign deployment and execution</li></ul>

People Management Roles and Responsibilities
<ul><li> Manage the team, while building a clear development roadmap for them based on objectives that both stretch and compliment their knowledge.</li></ul>
<ul><li> Regular development reviews and performance appraisals
</li></ul><ul><li> Target and KPI setting based on business requirements</li></ul> 


About You
<ul><li> 5-7 years of relevant experience in CRM within a luxury retail business</li></ul>
<ul><li> 2-3 years of managerial experience.</li></ul>
<ul><li> PowerPoint, Excel, Microsoft suite</li></ul>
<ul><li> ESP experience preferably Salesforce</li></ul>
<ul><li> Experience in automated journeys/programs mapping.
</li></ul><ul><li> Knowledge in HMTL</li></ul></div>

CRM Program Manager

Mercedes-Benz Middle East

<div>
 
 We are looking for highly professional, motivated, and dedicated candidates for an internship opportunity in Customer Process Management at our Regional Logistics Center.
 
 
 
 
 
 
 Customer Process Management Internship
 
 
 
 
 Your Purpose:
 
 
 
 We are looking for a highly professional, motivated and dedicated candidate to join our Regional Logistics Center. The Customer Process Management Intern will be involved in accomplishing and controlling all the daily Customer Process activities including the entire invoices and shipping documents as well as all necessary measures for data processing in the available systems with the objective of accurate documentation of incoming and outgoing flow of goods in RLC. Enter and follow up customer&rsquo;s orders and shipments for General Distributors (GD) in the Middle East. Arrange for invoices and proper shipping documents. Settlement of claims and update information in system. Co coordinating external service providers regarding shortest possible order-processing and transportation times. Further development of the existing reporting of Backorder status to General Distributors. Setting up special processes for smooth flow of in-house procedures. If this sounds like the perfect challenge for you, you should apply today!
 
 
 
 Your Responsibilities:
 
 
 <ul>
 <li>
 Fulfilment of Customer Orders
 </li>
 <li>
 Customer&rsquo;s order processing and following up for special handling parts
 </li>
 <li>
 Processing One Time Deal (OTD) orders with agreed prices and follow up
 </li>
 <li>
 Escalate back orders
 </li>
 </ul>
 
 
 Complaint management and Claim settlement
 
 
 
 
 Processing Claims
 
 
 <ul>
 <li>
 Coordinating with other departments (claims related)
 </li>
 <li>
 Process credit/debit note based on the claims merit
 </li>
 </ul>
 
 
 Invoicing procedures and Export Documentation
 
 
 <ul>
 <li>
 Prepare necessary invoices to be dispatched with the goods
 </li>
 <li>
 Prepare supporting export documentation
 </li>
 </ul>
 
 
 Backorder Management
 
 
 <ul>
 <li>
 Permanent Monitoring customer backorder level
 </li>
 <li>
 Update GD about back-order situation and delivery time
 </li>
 <li>
 Top escalate parts required urgently
 </li>
 <li>
 Inform GD about the critical and bottle neck parts
 </li>
 </ul>
 
 
 System maintenance
 
 
 <ul>
 <li>
 Price update and correction in the system
 </li>
 <li>
 Part creation
 </li>
 <li>
 Inform customer about system cancelled line item
 </li>
 <li>
 Re-ordering back orders to GLC based on the order type
 </li>
 </ul>
 
 
 Qualifications - External
 
 
 
 
 Your Profile:
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s degree in Business Administration or similar.
 </li>
 <li>
 You have superior knowledge in all MSOffice applications especially MS Excel, PowerPoint and Word.
 </li>
 <li>
 Willingness to learn all about the interaction and processes of RLC with GLC and the interaction and processes with the General Distributors
 </li>
 <li>
 You are a team-oriented person, who will bring value addition to the team and be a motivated, reliable and dedicated colleague.
 </li>
 <li>
 You are fluent in English both spoken &amp; written, preferable technical English terms. Arabic/German are a plus
 </li>
 </ul>
 
 
</div>

Internship - Customer Process Management

KERZNER INTERNATIONAL LIMITED

About The Role
<div>
<div>
<ul>
<li>
To assist the Recovery Manager responsibilities for the management and performance of the Recover Lab, ensuring high standards of professionalism, customer service and optimum financial performance.
</li>
</ul>
</div>
<div>
<ul>
<li>
Present a professional appearance and attitude at all times and maintain an excellent standard of customer service.
</li>
</ul>
</div>
<div>
<ul>
<li>
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
</li>
</ul>
</div>
<div>
<ul>
<li>
Ensure client experience is proficient including bookings and consultation cards
</li>
</ul>
</div>
<div>
<ul>
<li>
Manage customer feedback effectively to ensure continuous service and program improvement
</li>
</ul>
</div>
<div>
<ul>
<li>
Ensure customers and guests receive friendly and consistent personalised service from all team members
</li>
</ul>
</div>
<div>
<ul>
<li>
Respond to audits to ensure continual improvement is achieved
</li>
</ul>
</div>
</div>

Therapist, SIRO One Za abeel

Amazon

A global e-commerce leader seeks a Program Manager in Dubai to lead crucial programs in logistics network management. The ideal candidate should possess strong project management experience, proficiency in business-level Japanese and English, and advanced skills in MS Excel. Responsibilities include leading peak readiness, strategizing for long-term planning, and improving operational cost efficiency. Join a diverse environment focused on innovation and customer satisfaction.

Strategic Program Manager - Fulfillment Network Planning

Sr. Technical Program Manager, MENA Payments DESCRIPTION At Amazon, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as Amazon's requires the applied skills of experienced and innovative Technical Program Managers to tackle challenges at Amazon scale.The MENA Payments Tech Team's vision is to delight our customers with the best payment experience! To achieve this vision, we are in search of a Sr. Technical Program Manager who will lead the delivery of large, significantly complex cross-functional technology initiatives and launch customer-facing features for clients in the MENA region. As a TPM on our team, you will be responsible for owning the roadmap, defining clear requirements, making/facilitating tech design choices and decisions, and planning and achieving delivery dates.You will have significant influence on our overall strategy by helping define product features, influencing system architecture, and spearheading best practices to deliver high-quality products. The ideal candidate is passionate about new opportunities and has a demonstrated track record of delivering new features and products in highly complex environments. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements.You will tackle large, complex projects, document complex business rules in a highly distributed team, understand service-oriented architecture, and lead the building of reliable, scalable, secure products for our customers in a hyper-growth environment where priorities shift fast. Key job responsibilities <ol><li>Develop and execute project plans with an impact across MENA Payments</li><li>Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving multi-team environment</li><li>Communicate effectively at multiple management levels, building trust and demonstrating discretion with sensitive information</li><li>Show ownership and leadership in coordinating projects across multiple teams, driving them to successful conclusion while building lasting relationships with internal and external customers</li><li>Work comfortably in a fast-paced, ever-changing environment while driving teams to complete goals</li><li>Break abstract goals into attainable, measurable work items</li><li>Manage a cross-functional process to translate customer experience into a logical, optimized product roadmap and releases</li></ol>We are open to hiring candidates to work out of Dubai, ARE. BASIC QUALIFICATIONS <ul><li>7+ years of experience working directly with engineering teams</li><li>5+ years of technical product or program management experience</li><li>3+ years of software development experience</li><li>5+ years of technical program management working directly with software engineering teams</li><li>Experience managing programs across cross-functional teams, building processes, and coordinating release schedules</li></ul> PREFERRED QUALIFICATIONS <ul><li>5+ years of project management disciplines including scope, schedule, budget, quality, risk, and critical path management</li><li>Experience managing projects across cross-functional teams, building sustainable processes, and coordinating release schedules</li><li>Experience defining KPIs/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li></ul>This job has no reviews yet. You can be the first!The most in-demand professions in Dubai:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram <img src="https://www.jobg8.com/Tracking.aspx?%2fU1YYyTTTkb%2bIuX26137KlkU%2bz1QtDU0r" width="0" height="0" />

Manager

Super Micro Computer, Inc.

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.

Essential Duties and Responsibilities:

<ul>
<li>Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.</li>
<li>Manage Customer escalations and return-material-authorizations (RMAs)</li>
<li>Coordinate multiple sites and functions to exceed customers' expectations.</li>
<li>Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.</li>
<li>Relationship management with Customer at executive/resolution-making levels.</li>
<li>Accountable for projects/initiatives and drives site focus on efficiency programs.</li>
<li>On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.</li>
<li>Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.</li>
<li>In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.</li>
<li>In charge of making process improvements and driving best practices across multi-sites.</li>
<li>Ensures all client programs execute to contract, hitting key KPIs.</li>
<li>Control of tracking risks on the business and reporting to SMC business accordingly.</li>
<li>Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.</li>
<li>Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.</li>
</ul>

Qualifications:

<ul>
<li>Typically requires a Bachelor s degree or equivalent experience.</li>
<li>Typically requires a minimum of 8 years of sales/account/customer success management experience.</li>
<li>Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.</li>
<li>Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.</li>
<li>Understands the strategic impact of the function across sites.</li>
</ul>

Sales Manager - Customer Success

Explore 7104+ Customer program manager in Dubai this November. Find roles across top companies and apply now to boost your career.