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customer relations manager

Shamal LLC

<div>Overview:

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
As Shamal Holding continues to grow, we&rsquo;re in search of a Manager &ndash; Communications. In this role you will support the Director of PR &amp; Communications in shaping and protecting the corporate reputation of the Group, driving strategic communications across the holding entity and its portfolio, and strengthening executive visibility through structured media engagement and thought leadership positioning.
The role will lead media relations and external communications strategy across both corporate (B2B/investment) and B2C portfolio narratives, while overseeing execution through Manager/Assistant Managers responsible for internal and external communications.
Responsibilities:

Corporate Communications Strategy<ul><li>
Support the Director in developing and implementing an integrated corporate communications strategy aligned with the Group&rsquo;s investment mandate and long-term vision.</li><li>
Articulate the Group&rsquo;s investment philosophy, portfolio growth narrative, and economic contribution in a clear, consistent manner.</li><li>
Ensure alignment of messaging across business verticals and portfolio entities.</li><li>
Contribute to positioning the Group as a credible, forward-looking investment platform regionally and internationally.</li></ul>
Executive &amp; Thought Leadership Positioning<ul><li>
Develop and execute a structured CEO and executive spokesperson positioning plan.</li><li>
Identify high-impact speaking opportunities, editorial placements, and industry forums.</li><li>
Draft speeches, op-eds, interviews, and key messaging for senior leadership.</li><li>
Build a sustained thought leadership platform aligned with strategic priorities and national development narratives.</li></ul>
Media Relations &amp; Reputation Management<ul><li>
Own relationships with key regional and international media outlets.</li><li>
Develop proactive media engagement strategies to strengthen brand equity and share of voice.</li><li>
Manage media briefings, interviews, and press interactions.</li><li>
Lead crisis communications planning and response in coordination with the Director.</li><li>
Monitor media coverage and sentiment, providing strategic insights and risk mitigation recommendations.</li></ul>
 Investment &amp; Portfolio Communications<ul><li>
Translate complex investment activity into compelling narratives suitable for media, stakeholders, and public audiences.</li><li>
Support announcement strategies for acquisitions, partnerships, launches, and major milestones.</li><li>
Oversee development of press materials, corporate statements, and media kits.</li><li>
Ensure portfolio brands&rsquo; communications align with Group reputation standards.</li></ul>
B2C PR &amp; Brand Communications<ul><li>
Drive public-facing PR strategies across lifestyle, real estate, hospitality, and experiential assets within the portfolio.</li><li>
Collaborate with Marketing teams to amplify major launches and initiatives.</li><li>
Ensure consistent brand storytelling across earned media channels.</li></ul>
Internal Communications Oversight<ul><li>
Provide direction to Assistant Manager &ndash; Internal Communications to ensure consistent messaging across the organization.</li><li>
Support leadership communications, town halls, and employee engagement initiatives.</li><li>
Ensure internal narratives align with external positioning.</li></ul>
Governance &amp; Compliance<ul><li>
Establish and maintain communications governance frameworks.</li><li>
Ensure message discipline and approval processes are adhered to across the Group.</li><li>
Maintain crisis communications protocols and escalation pathways.</li></ul>
Agency &amp; Partner Management<ul><li>
Oversee PR agency performance, scope alignment, and strategic direction.</li><li>
Manage budgets allocated to communications initiatives.</li><li>
Ensure agencies deliver measurable media impact aligned with corporate objectives.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in communications, Public Relations, Journalism, or related field.</li><li>
10&ndash;14 years of experience in corporate communications, public relations, or reputation management.</li><li>
Experience within an investment firm, sovereign wealth fund, holding company, or large diversified conglomerate preferred.</li><li>
Demonstrated experience supporting executive leadership positioning.</li><li>
Proven track record managing high-level media engagement and complex announcements.</li></ul><div></div><div> 
Personal Attributes</div><ul><li>
High credibility and executive presence.</li><li>
Discreet, politically astute, and trusted with sensitive information.</li><li>
Calm and decisive under pressure.</li><li>
Strategic thinker with strong operational discipline.</li><li>
Commercially aware with understanding of investment environments.</li><li>
Collaborative leader capable of guiding junior communications professionals.</li></ul><div></div><div> 
For more information about Shamal, please visit our LinkedIn page: https://www.linkedin.com/company/shamalholding/</div><div></div><div> 
Note:
</div>Due to a high influx of profiles, only shortlisted candidates will be contacted.</div>

Manager - Communications

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

Fujairah Rotana Resort & Spa

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Process and confirm guest room reservations made by clients on the phone, letter or fax
 </li>
 <li>
 Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 </li>
 <li>
 Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 </li>
 <li>
 Show complete product knowledge, understand rate structure and apply rate management
 </li>
 <li>
 Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
 </li>
 <li>
 Promote and maintain good public relations and endeavors to maximize business
 </li>
 <li>
 Maintain an accurate room status at all times
 </li>
 <li>
 Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
 </li>
 <li>
 Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies-
 
 
 Understanding the job
 
 
 Teamwork
 
 
 Taking Responsibility
 
 
 Recognising Differences
 
 
 Adaptability
 
 
 Customer Focus
</div>

Reservations Agent

DEOW INTERNATIONAL

Assistant Marketing Manager (Arabic Speaker) &ndash; UAELocation: UAE Salary: Competitive (Based on Experience)Job SummaryWe are looking for a dynamic and results-oriented Assistant Marketing Manager (Arabic Speaker) to support marketing, student recruitment, branding, and communication initiatives. The ideal candidate will play a key role in increasing brand awareness, driving student enrollment, and building strong relationships with schools, corporate partners, and the wider community.Key Responsibilities<ul><li>Develop and execute marketing and student recruitment campaigns.</li><li>Organize and participate in exhibitions, educational fairs, school visits, workshops, webinars, and promotional events.</li><li>Support brand-building and public relations initiatives to enhance the institution's visibility.</li><li>Manage digital marketing activities, including social media campaigns, SEO, and lead generation.</li><li>Monitor marketing campaign performance and prepare reports.</li><li>Build and maintain relationships with schools, corporate organizations, media partners, and government entities.</li><li>Conduct market research and competitor analysis to identify growth opportunities.</li><li>Ensure brand consistency across all communication channels.</li><li>Collaborate with admissions and academic departments to achieve enrollment targets.</li><li>Counsel prospective students and support the admissions process.</li><li>Develop local and international market expansion strategies, with a focus on Asian markets.</li><li>Coordinate workshops, training programs, and outreach activities with internal departments.</li></ul>Requirements<ul><li>Master's Degree in Marketing, Business Administration, Communications, or a related field.</li><li>Minimum 5 years of marketing experience, preferably within the higher education sector.</li><li>Native or Fluent Arabic Speaker (Written &amp; Spoken).</li><li>Strong English communication skills.</li><li>Experience in student recruitment, education marketing, or related industries.</li><li>Excellent presentation, organizational, and project management skills.</li><li>Strong understanding of digital marketing and lead generation strategies.</li><li>Ability to build and maintain professional relationships with stakeholders.</li></ul>Preferred Skills<ul><li>Experience in higher education marketing and student recruitment.</li><li>Knowledge of local and international education markets.</li><li>Strong networking and public relations abilities.</li><li>Ability to work independently and achieve recruitment and marketing targets.</li></ul>Apply NowIf you are passionate about marketing, student engagement, and brand development, we invite you to apply and become part of a growing educational institution.Pay: AED10,000.00 - AED11,000.00 per monthExperience:<ul><li>Assistant Marketing Manager (Arabic Speaker): 5 years (Required)</li><li> higher education marketing and student recruitment.: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Assistant Marketing Manager

Americana Restaurants

<div>
 
 
 JOB PURPOSE :
 
 
 
 Responsible for managing :The Human Resources Associate will be responsible for overseeing HR activities related to the localization of staffing in all restaurants. This includes ensuring coordinating with the concerned stakeholders the onboarding, training, and retention processes of local employees ,aligned with local labor laws and cultural norms. The position also involves providing administrative support to the P&amp;C team, maintaining employee records, and ensuring compliance with relevant regulations, reporting to Senior Manager &ndash; P&amp;C.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 Coordinate the recruitment and onboarding processes for local staff at all restaurants, ensuring compliance with labor laws and local regulations.
 </li>
 <li>
 Collaborate with the P&amp;C team to implement localized training programs for employees, including cultural awareness and customer service best practices.
 </li>
 <li>
 Maintain accurate employee records and ensure compliance with all documentation requirements.
 </li>
 <li>
 Process employee requests and handle HR administrative tasks such as preparing contracts, attendance tracking, and benefits administration.
 </li>
 <li>
 Assist in the development and implementation of HR policies and procedures specific to the local market.
 </li>
 <li>
 Serve as a point of contact for Local employees regarding HR-related inquiries and concerns.
 </li>
 <li>
 Ensure the localization of HR initiatives, programs, and services to support a culturally diverse workforce.
 </li>
 <li>
 Manage employee relations matters by providing guidance and support in resolving workplace issues, promoting a positive and inclusive work environment.
 </li>
 <li>
 Conduct and document exit interviews, analyze feedback to identify trends or areas for improvement, and collaborate with management to enhance employee retention strategies.
 </li>
 <li>
 Provide insights and recommendations based on employee relations trends, turnover data, and exit interview outcomes
 </li>
 <li>
 Support Conflict resolution and disciplinary processes in alignment with company policies and local labor laws
 </li>
 <li>
 Work with operations and FP&amp;A to identify current and future workforce planning
 </li>
 <li>
 Drive employee engagement strategies and action plans
 </li>
 <li>
 Provide insights using HR metrics such as turnover, absenteeism, performance trends, etc
 </li>
 <li>
 Monitor and support employee performance, providing guidance on career development and growth opportunities.
 </li>
 <li>
 Assist in the preparation of HR reports, audits, and compliance documentation.
 </li>
 <li>
 Stay up-to-date with labor law changes and HR best practices within the local market to ensure ongoing compliance.
 </li>
 </ol>
 
 
 
 
 
 QUALIFICATIONS, EXPERIENCE, &amp; SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 2-3 years of previous experience in human resources, preferably in the foodservice industry or retail.
 </li>
 <li>
 Strong understanding of local labor laws and employment regulations.
 </li>
 <li>
 Excellent communication skills, with fluency in [local language(s)] and English.
 </li>
 <li>
 Strong organizational and administrative skills, with the ability to manage multiple tasks.
 </li>
 <li>
 Proficient in Microsoft Office Suite and HR software.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle confidential information with integrity.
 </li>
 <li>
 Attention to detail and problem-solving skills.
 </li>
 </ul>
</div>

Human Resources Associate (UAE National)

Kaizen Asset Management Services

<div>About Kaizen
Kaizen is a leading property and asset management company based in Dubai, dedicated to delivering exceptional value, operational excellence, and sustainable growth for real estate assets across the region. Guided by the philosophy of Kaizen &mdash; continuous improvement &mdash; we manage residential, commercial, and mixed-use properties, ensuring high standards of service, asset performance, and client satisfaction. Our success is built on our people, and we are now looking for an experienced HR Manager to lead our human resources function and support our growing business.
Role Overview
As the HR Manager, you will be responsible for overseeing all aspects of human resources management, from talent acquisition and employee relations to performance management, compensation &amp; benefits, and compliance with local labor laws. You will play a strategic role in aligning HR practices with our business goals, fostering a positive work culture, and ensuring that our team remains engaged, skilled, and motivated. Your deep understanding of the Dubai employment landscape and labor regulations will be essential in ensuring smooth operations and legal compliance across all HR activities.
Key Responsibilities<ul><li>
Develop, implement, and update HR policies, procedures, and workflows in line with UAE labor laws, Dubai regulations, and company objectives.</li><li>
Lead and oversee the end-to-end recruitment function, driving data-driven reporting and continuous process improvement.</li><li>
Lead and oversee the employee onboarding function, ensuring a seamless experience through structured reporting and ongoing improvements.</li><li>
Lead compensation, benefits, payroll support, leave management, and end-of-service benefits in compliance with local regulations and company policies.</li><li>
Own and manage the HR and office operations budget, including licensing renewals and compliance tracking.</li><li>
Manage employee relations: address grievances, resolve conflicts, conduct disciplinary proceedings, and ensure fair and consistent treatment of all staff.</li><li>
Oversee performance management processes &mdash; goal setting, appraisals, feedback, and development plans &mdash; to drive individual and organizational performance.</li><li>
Ensure full compliance with UAE Labor Law, Dubai HR regulations, visa processing, labor cards, health insurance, and other statutory requirements.</li><li>
Maintain accurate employee records, reports, and HR databases, ensuring confidentiality and data protection.</li><li>
Contribute to organizational development, culture building, and employee engagement initiatives to enhance retention and productivity.</li><li>
Act as a strategic partner to leadership, providing insights and recommendations on workforce planning, organizational structure, and people-related matters.</li></ul> 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Human Resources Management, Business Administration, or a related field; Master&rsquo;s degree or professional HR certification (e.g., CIPD, SHRM) is highly preferred.</li><li>
10+ years of progressive experience in human resources, with a proven track record working within the Dubai market.</li><li>
Prior experience in the property, real estate, or asset management industry is a strong advantage.</li><li>
In-depth knowledge of UAE Labor Law, Dubai government regulations, immigration processes, and local HR practices.</li><li>
Strong expertise in recruitment, employee relations, compensation &amp; benefits, and performance management.</li><li>
Excellent command of written and spoken English; proficiency in Arabic is an added advantage.</li><li>
Strong leadership, interpersonal, and communication skills, with the ability to interact effectively at all levels.</li><li>
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.</li><li>
Proficiency in HR software and MS Office applications.</li></ul> 

Benefits 
 
What We Offer:<ul><li>
Competitive salary package aligned with Dubai market standards.</li><li>
Comprehensive benefits including health insurance, annual flight tickets, and leave benefits.</li><li>
Opportunities for professional growth and career advancement within a growing company.</li><li>
A supportive, collaborative work environment focused on continuous improvement and excellence.</li></ul></div>

Human Resources (HR) Manager

MIRA Construction

<div>We are seeking an experienced and dynamic HR Manager to join our growing organization in Dubai. The ideal candidate will have a strong background in Human Resources within the Construction, Real Estate Development, or Property Development sectors in the UAE.
This role requires a proactive HR professional who can lead HR operations, talent acquisition, employee relations, performance management, and compliance while supporting a fast-paced and expanding business environment.
Key Responsibilities<ul><li>
Lead and manage all HR functions across the organization.</li><li>
Develop and implement HR policies and procedures in line with UAE labor laws.</li><li>
Manage end-to-end recruitment and talent acquisition processes.</li><li>
Partner with department heads to identify workforce planning requirements.</li><li>
Handle employee relations, disciplinary matters, grievances, and conflict resolution.</li><li>
Oversee onboarding, orientation, and employee engagement initiatives.</li><li>
Manage performance appraisal processes and succession planning.</li><li>
Ensure compliance with UAE labor regulations and company policies.</li><li>
Oversee compensation, benefits, and payroll coordination.</li><li>
Monitor employee attendance, leave management, and HR records.</li><li>
Support organizational development and training programs.</li><li>
Prepare HR reports, workforce analytics, and management presentations.</li><li>
Drive a positive workplace culture and employee retention initiatives.</li></ul> 

Requirements 
<ul><li>
Bachelor's Degree in Human Resources, Business Administration, or a related field.</li></ul><ul><li>
Minimum 5 years of UAE HR experience
</li><li>Minimum 3 years of experience in the Construction, Real Estate Development, or Property Development industry.</li><li>
Strong knowledge of UAE Labor Law and HR best practices.</li><li>
Proven experience managing the full employee lifecycle.</li><li>
HR certifications such as CIPD, SHRM, PHRi, or equivalent are an advantage.</li><li>
Experience handling both white-collar and blue-collar workforce populations.</li><li>
Excellent communication, leadership, and interpersonal skills.</li><li>
Fluent in English and Arabic.</li><li>
Currently based in the UAE.</li></ul> 

Benefits 
<ul><li>
Competitive salary package.</li><li>
Career growth opportunities within a rapidly expanding organization.</li><li>
Professional and collaborative work environment.</li><li>
Opportunity to work on high-profile real estate and construction projects in the UAE.</li></ul></div>

HR Manager

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