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customer relations officer

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. 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Customer Services Representative

Medseven Healthcare Group

Tele caller cum Customer Relations Officer (CRO) &ndash; Pharmacy CoordinationJob Summary:We are looking for a Tele caller cum Customer Relation Assistant who will coordinate exclusively with internal pharmacy branches, Purchase department and store teams. The role involves handling calls between branches, updating stock requirements, tracking orders, and ensuring smooth communication within the pharmacy network.Key Responsibilities:Internal Coordination<ul><li>Handle calls/ Emails from pharmacy branches regarding stock requirements, product availability, and order follow-ups.</li><li>Coordinate between the central store, purchasing team, and branches for daily operational updates.</li><li>Assist in communicating important instructions, circulars, and updates to all pharmacy locations.</li></ul>Stock &amp; Order Support<ul><li>Collect stock requests from branches and forward them to the concerned department.</li><li>Follow up on pending orders, deliveries, and supplier updates.</li><li>Track product movement and ensure timely communication about shortages or substitutions.</li></ul>Requirements:<ul><li>Education: Diploma in Pharmacy (Required)</li><li>Experience: 1&ndash;2 years in telecalling/coordination; pharmacy preferred.</li><li>Strong communication skills</li><li>Basic computer skills (Excel, email, ERP/POS)</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthApplication Question(s):<ul><li>Do you have a background working in a pharmacy or drug store?</li></ul>

Tele caller cum Customer Relations Assistant – Pharmacy Coordination

AraBnB Vacation Home Rentals

&#10024; Key Responsibilities&#10024;&#10024;Guest ExperienceConduct smooth in-person check-ins and check-outsAssist guests with luggage, access, parking guidance, and basic orientationRespond professionally and promptly to guest needs and on-site questionsRepresent the Arabnb Homes brand with excellent communication and hospitality&#10024;Property OperationsPerform scheduled inventory checks in all apartments (linens, amenities, supplies)Install and replace items such as name plates, diffusers, decor pieces, basic fixturesSupport maintenance visits and coordinate with our in-house technicianConduct basic troubleshooting (WiFi resets, simple fixes, lock issues, etc.)&#10024;Quality ControlInspect apartments after cleaning to ensure Arabnb Homes&rsquo; standardsReport damages, missing items, or cleanliness issuesVerify that linens, toiletries, and amenities are correctly stockedEnsure apartments remain guest-ready at all times&#10024;Logistics &amp; Coordination&#10024;Pickup and drop-off of items between unitsAssist the operations manager with daily tasksUpdate task trackers and maintain consistent communicationEnsure smooth coordination between cleaning teams, maintenance, and VAs&#10024; RequirementsStrong English communication (spoken &amp; written)Professional and friendly guest-facing attitudeProactive, reliable, and able to work independentlyBasic knowledge of maintenance or willingness to learnValid UAE driving license + familiarity with Dubai roadsPrevious experience in hospitality, customer service, or Airbnb preferred&#11088; What We OfferCompetitive salary (5,000&ndash;6,000 AED)Work visa &amp; benefitsA growing company with strong career development potentialSupportive team environmentOpportunities to learn hospitality operations at a professional level&#10024;Language:<ul><li>English&ndash;Arabic bilingual proficiency is required.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

Guest Relations Officer

Sierra Turnkey Contracting LLC

Job description:Position Title: HR cum Public Relations Officer (PRO)Location: DubaiJob Type: Full-timeOverviewThe HR cum PRO is responsible for handling all human resources functions, employee relations, recruitment, and payroll coordination, while also managing government-related processes such as visa applications, labour contracts, Emirates ID processing, and other PRO duties. The role ensures smooth HR operations and full compliance with UAE labour laws and regulations.Key ResponsibilitiesHuman Resources (HR) ResponsibilitiesManage end-to-end recruitment including job postings, screening, interviews, and onboarding.Prepare employment contracts, job offers, and HR letters.Maintain employee records and update HR systems.Handle attendance, leave management, and payroll coordination.Support performance management and annual appraisal processes.Provide guidance on company policies and HR procedures.Manage employee relations and assist with conflict resolution.Handle exit formalities including clearance, exit interviews, and final settlements.Public Relations Officer (PRO) ResponsibilitiesProcess all types of visas (employment, cancellation, renewal).Handle labour cards, Emirates ID, medical tests, and other government paperwork.Manage approvals, permits, and applications with:MOHREImmigrationGDRFAFree Zones (if applicable)Municipality / DED / Economic DepartmentEnsure timely renewal of trade license and company documents.Represent the company in all government communications.Keep updated with changes in UAE labour law and immigration regulations.---Required Skills &amp; Qualifications2&ndash;5 years experience in HR and PRO roles (UAE experience Required).Strong knowledge of UAE labour laws and government portals.Excellent communication skills (Arabic + English ).Strong organizational and multitasking abilities.Personal QualitiesProfessional, reliable, and detail-oriented.Able to work under pressure and meet deadlines.Strong interpersonal skills for dealing with employees and authorities.Job Type: Full-timeJob Type: Full-time

HR Officer Cum PRO

Commercial Bank of Dubai

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Customer Service Advisor

Hilton

<div>
 As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent team members experience. A Human Resources Officer will also be required to manage team member accommodation, transportation and employee government relations related task.
 
 
 
 What Will I Be Doing
 
 
 
 As a Human Resources Officer, you are responsible for overseeing team member accommodation, managing government relations and visa processes, and supporting HR operations to ensure a seamless and positive team member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
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 Organizes, coordinates and manages all matters related to team member accommodation and ensures it conducted in accordance with the accommodation policy and procedure.
 </li>
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 Maintains accurate records of housing allocation and assist in carrying out inspection with regards to cleanliness related issues including pest control treatment &amp; and to be available on calls 24/7 if needed.
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 Prepare welcome pack and distribution for new team members prior to arrival in the accommodation.
 </li>
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 Handle HR cash float and reimbursement process.
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 Coordinate and assist on team member&rsquo;s transportation requirements and scheduling if needed.
 </li>
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 Liaise with the Government Relations team related to visa process, Emirates ID, medical, OHC requirements for team members.
 </li>
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 Ensures that application and renewals of all relevant documents are done on a timely basis to avoid penalty and fines by keeping and monitoring expiry of passports employment visas, residence visas, health cards and Emirates ID Cards.
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 Carry out fire and safety evacuation procedures and comply with hotel's health, safety and hygiene policy.
 </li>
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 Carry out any other reasonable duties as requested by the Human Resources Manager or DHR
 
 
 
 </li>
 </ul>
 
 What Are We Looking For
 
 
 
 A Human Resources Officer serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
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 Minimum 3 years of experience in a Human Resources role within a luxury hotel or hospitality environment in the UAE.
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 Proven experience in team member housing management, transportation, visa processing, and government relations.
 </li>
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 Strong understanding of UAE Labor Law, GDRFA, MOHRE, Emirates ID, and related processes.
 </li>
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 Excellent organizational, coordination, and administrative skills with high attention to detail.
 </li>
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 Positive attitude, approachable demeanor, and exceptional communication skills both written and verbal.
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 Ability to maintain confidentiality, handle sensitive information, and uphold professional integrity.
 </li>
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 Demonstrated ability to work independently while maintaining effective collaboration within a multicultural team.
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 Competent level of computer literacy, including MS Office applications and HR systems (Oasys knowledge preferred).
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 Commitment to team member welfare, health, safety, and well-being.
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 Flexibility to work outside regular hours or be on call when required to manage housing or emergency situations.
 </li>
 <li>
 Impeccable grooming standards reflecting the image of a luxury hospitality brand.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
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 Luxury hospitality experience in a similar role
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 Fluency in Arabic (both written and spoken) is considered an advantage.
 </li>
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 Good knowledge of employment law and employee relations
 </li>
 <li>
 IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria The Palm
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Human Resources Officer | Waldorf Astoria Dubai Palm Jumeirah

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