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customer relations officer

Beno

Job Description : As a Client Relations Officer / Hostess, you will be the face of our company, responsible for creating a positive first impression.Your role involves welcoming clients, assisting them with their needs, and ensuring their experience is exceptional.You will also be responsible for maintaining a welcoming and organized environment.Key Responsibilities : Greet and welcome clients with a friendly and professional demeanor.Assist clients by answering inquiries and guiding them through our services / products.Manage bookings efficiently.Build and maintain positive relationships with clients to enhance customer loyalty.Handle client feedback and complaints gracefully, ensuring prompt resolution.Collaborate with team members to ensure smooth operations and high service standards.Requirements : Previous experience as a hostess, client relations officer, or in a customer-facing role is preferred.Excellent communication and interpersonal skills.Professional appearance and a positive attitude.Strong problem-solving skills and the ability to remain calm under pressure.Flexibility to work in shifts, including weekends and holidays.English language is a must, additional languages is an advantage.What We Offer : Competitive salary and benefits package.A dynamic and supportive work environment.Opportunities for growth and career development.

Client Service Officer / Hostess

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. 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Customer Services Representative

Suitestay

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.Job descriptionUndergraduate / college degree (Preferred)Previously worked at a Holiday Homes company (at least 2 year of experience)Has experience with Property Management softwares like Hostaway or GuestyHas experience and familiar with Airbnb, Booking.com, Bayut, and DubizzleFamiliar with DTCM regulations and filingsLives in Mainland Dubai or relatively closeSpeaks good English and ArabicGood sales and communication skills, pays close attention to detailShould have a driving license- we will sponsor the fuelWilling to work on a flexible schedulePeople's person, excellent communication and organization skillsHospitality related experience and knowledge in hospitality industry standardA customer-oriented and professional attitudeMotivated and proactiveJob functions include but not limited to:1. Managing guest check ins and checkouts2. Guest relations and communications3. Uploading listings on Airbnb, booking.com4. Coordinate property management like cleanings and maintenance with respective teamsJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you comfortable working under pressure?</li><li>Have you previously worked in a fast-paced environment like Dubai?</li><li>Are you willing to work long hours or handle urgent tasks when needed?</li><li>Can you handle guest or client issues during stressful situations?</li></ul>

Holiday Homes Guest Relations Officer

Commercial Bank of Dubai

Provides effective customer service to Institutional and Corporate clients by acting as the main point of contact for enquiries and requests received by walk-in customers which may related to Trade, Payments or other Account Services.In addition to attending walk-in customers, staff will also have to attend daily operational duties such as letter preparation, document management, and asset reconciliation/balancing.The candidate is expected to be able to foster close relationships with important corporate clients and adopt a friendly and open approach.In addition, candidates should have a keen eye for making department improvements with a particular consideration for digital.The Service Officer acts as the front-line for customer communication and cross-selling hence the candidates must be able to sell / cross-sell confidently.Principal Accountability:<ul><li>Hold a full grasp and understanding of the Service Desk SOP and always operate in-line with the SOP guidelines.</li><li>Handle walk-in customers in a quick and efficient manner and ensure customers are satisfied with the response and service provided</li><li>Receive original applications / documents for processing transactions from clients (All types of Trade and non-Trade requests) and ensure they are scanned into EDMS/Open Text for further processing by respective departments as per Standard Operating Procedures, with necessary follow-up until end to end completion of transactions</li><li>Maintain full custody of all original documents, with proper record for easy tracking, full reconciliation and delivery of same to clients with proper acknowledgement and file as per the SOP</li><li>Providing outstanding statements and reports for Trade and Non-Trade requests as per the SOP and based on customer request and authentication.</li><li>Prepare different types of letters requested by customers in-line with the SOP and Legal guidelines</li><li>Manage the inventory of Chequebooks, Cheque Returns, Statements and other relevant account service items</li><li>Prepare daily, weekly &amp; monthly reports relating to the work and documents in custody of the WBG Service Desk</li><li>Issuance of guarantees against 100% cash margin over the counter.</li><li>As required liaise with other departments across the bank including Institutional and Corporate Banking and Operations to ensure customers are provided the necessary support to conclude their request/query and ensure the maximum volume of queries are resolved first time, at the Service Desk.</li><li>Act as first point of contact in understanding customer s requirements/inquiries; provide proper and full information that includes account statements, transaction advices, transaction status, and any transaction related reports etc.</li><li>Effective management of the QMatic system and ensuring customers always take a ticket when visiting the branch</li><li>Respond to all emails received relating to work at the Service Desk within timelines and relevant responses and with the knowledge of the respective RM/RO (as required)</li><li>Handout relevant leaflets and flyers to customers to promote CBD Products and Services which are relevant for them</li><li>Advise customers on digital solutions provided by CBD and how these could help the customer s organisation</li><li>Help guide customers on digital completion of transactions on iBusiness, FCC, iServe and other TBG digital platforms</li><li>Promote proper use of the IServe Digital Customer Service Platform with our Corporate and Institutional customers</li><li>Effectively identify between the different CBD segments and appropriately guide customers on how to be served based on their segments</li><li>Ensure inter branch mail is used effectively to receive documents and forward documents to relevant personnel as per procedure.</li><li>Liaise with other branches, to obtain necessary information and pass the same to customers / internal stakeholders</li><li>Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling</li></ul>Service &amp; Quality<ul><li>Maintain the spirit of CODE by supporting the IBG/CBG teams and Back Office Units as and when required.</li><li>Proficient dealing with customer queries to provide appropriate solutions to enhance the customer satisfaction levels.</li><li>Log all complaints received at the WBG Service Desk on CRM for routing to the Complaints Handling Unit</li><li>Remain fully updated on Bank s policy and procedure, products / services to ensure prompt quality service to clients.</li><li>Record all ideas and suggestion provided by customers on CRM for further analysis and action</li></ul>People<ul><li>Take active interest in self-development &amp; competencies to hold higher responsibilities.</li><li>Ensuring smooth transition of new entrants by providing necessary training on operating procedures and practices, systems etc.</li></ul>

Service Officer, Client Excellence

Avianna Blessy Investment Consultancy

We are looking for an astute procurement officer to oversee purchasing activities and ensure that purchased items are both cost-efficient and of high quality. The procurement officer's responsibilities include supervising staff, maintaining positive supplier relations, evaluating supply options, approving purchases, and maintaining accurate records.To be successful as a procurement officer you should have an analytical mind and keep up with product and service trends. Ultimately, a top procurement officer should be able to negotiate well and ensure that all purchases comply with company standards.Procurement Officer Responsibilities:<ul><li>Overseeing and supervising employees and all activities of the purchasing department.</li><li>Preparing plans for the purchase of equipment, services, and supplies.</li><li>Following and enforcing the company's procurement policies and procedures.</li><li>Reviewing, comparing, analyzing, and approving products and services to be purchased.</li><li>Managing inventories and maintaining accurate purchase and pricing records.</li><li>Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.</li><li>Maintaining good supplier relations and negotiating contracts.</li><li>Researching and evaluating prospective suppliers.</li><li>Preparing budgets, cost analyses, and reports.</li></ul>Procurement Officer Requirements:<ul><li>2+ years of experience as a procurement officer or in a similar position.</li><li>Proficiency in Microsoft Office and purchasing software.</li><li>Strong communication and negotiation skills.</li><li>Good analytical and strategic thinking skills.</li><li>Supervisory and management experience.</li><li>Attention to detail.</li></ul>Job Type: Full-time

Procurement Engineer

The Closet General Trading LLC

Seller Relations Officer is responsible for providing assistance, information, and support to customers through email, WhatsApp, and phone calls. The role includes answering inquiries, relaying customer issues and concerns to the Product Management Director and team members and ensuring overall customer satisfaction through effective communication.
 
 Key Responsibilities 
 Respond promptly to customer inquiries across channels (email, WhatsApp, phone calls) in a professional manner.
 Provide accurate information to customers and escalate issues and concerns to team members.
 Maintain strong customer relationships by ensuring satisfaction and trust.
 Collaborate with internal teams to resolve customer challenges effectively.
 Relay customer issues and concerns to team members.
 Collect and verify customers bank account details for settlement transactions.
 Perform other related tasks as directed by Product Management Director.
 
 Qualifications: 
 Proven experience in customer service or a related role.
 Excellent verbal and written communication skills (English and Arabic). 
 Strong active listening and comprehension skills.
 Ability to handle multiple inquiries simultaneously and prioritize tasks effectively.
 Flexibility to manage different customer types and adapt communication styles accordingly.
 Detail-oriented with problem-solving and organizational skills.

Seller Relations Officer

Hilton

<div>Human Resources Officer | Waldorf Astoria Dubai Palm Jumeirah
As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent team members experience. A Human Resources Officer will also be required to manage team member accommodation, transportation and employee government relations related task.
What will I be doing
As a Human Resources Officer, you are responsible for overseeing team member accommodation, managing government relations and visa processes, and supporting HR operations to ensure a seamless and positive team member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Organizes, coordinates and manages all matters related to team member accommodation and ensures it conducted in accordance with the accommodation policy and procedure.
</li><li>Maintains accurate records of housing allocation and assist in carrying out inspection with regards to cleanliness related issues including pest control treatment &amp; and to be available on calls 24/7 if needed.
</li><li>Prepare welcome pack and distribution for new team members prior to arrival in the accommodation.
</li><li>Handle HR cash float and reimbursement process.
</li><li>Coordinate and assist on team member&rsquo;s transportation requirements and scheduling if needed.
</li><li>Liaise with the Government Relations team related to visa process, Emirates ID, medical, OHC requirements for team members.
</li><li>Ensures that application and renewals of all relevant documents are done on a timely basis to avoid penalty and fines by keeping and monitoring expiry of passports employment visas, residence visas, health cards and Emirates ID Cards.
</li><li>Carry out fire and safety evacuation procedures and comply with hotel's health, safety and hygiene policy.
</li><li>Carry out any other reasonable duties as requested by the Human Resources Manager or DHR</li></ul>
What are we looking for
A Human Resources Officer serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 3 years of experience in a Human Resources role within a luxury hotel or hospitality environment in the UAE.</li><li>
Proven experience in team member housing management, transportation, visa processing, and government relations.</li><li>
Strong understanding of UAE Labor Law, GDRFA, MOHRE, Emirates ID, and related processes.</li><li>
Excellent organizational, coordination, and administrative skills with high attention to detail.</li><li>
Positive attitude, approachable demeanor, and exceptional communication skills both written and verbal.</li><li>
Ability to maintain confidentiality, handle sensitive information, and uphold professional integrity.</li><li>
Demonstrated ability to work independently while maintaining effective collaboration within a multicultural team.</li><li>
Competent level of computer literacy, including MS Office applications and HR systems (Oasys knowledge preferred).</li><li>
Commitment to team member welfare, health, safety, and well-being.</li><li>
Flexibility to work outside regular hours or be on call when required to manage housing or emergency situations.</li><li>
Impeccable grooming standards reflecting the image of a luxury hospitality brand.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Luxury hospitality experience in a similar role</li><li>
Fluency in Arabic (both written and spoken) is considered an advantage.
</li><li>Good knowledge of employment law and employee relations</li><li>
IT proficiency 
 
What will it be like to work for Hilton</li></ul>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Human Resources Officer | Waldorf Astoria Dubai Palm Jumeirah

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