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Sunday Bazar

Vacancy Announcement: Customer Relations Officer (Female Preferred)Company: Sunday Bazar Office Location: Model Colony, Gulshan-e-Jami, Malir &ndash; Karachi Employment Type: Full-Time (On-Site) Working Days: Monday &ndash; Saturday Ramadan Office Hours: 10:00 AM &ndash; 5:00 PM Monthly Compensation: Market CompetitiveAbout the RoleWe are currently inviting applications for a Customer Relations Officer who can effectively manage customer interactions and support service-related operations. The individual will be responsible for handling inquiries, coordinating with internal teams, and ensuring customers receive timely and satisfactory responses.The ideal candidate should demonstrate confidence, patience, and a customer-first attitude in every interaction.Key Responsibilities<ul><li>Handle incoming customer queries through calls, WhatsApp, and online platforms.</li><li>Resolve complaints professionally while ensuring quick turnaround time.</li><li>Coordinate with departments such as Inventory, Marketing, and Product Listings for issue resolution.</li><li>Keep accurate records of customer conversations and case updates.</li><li>Follow up on pending matters to ensure complete customer satisfaction.</li><li>Maintain a courteous and professional tone while representing the company.</li></ul>Candidate Requirements<ul><li>Education: Minimum Intermediate; Bachelor&rsquo;s degree preferred.</li><li>Experience: At least 1 year in a customer service or support role.</li></ul>(Candidates with excellent communication skills but no prior experience may also apply.)<ul><li>Language Skills: Strong verbal and written command of English and Urdu.</li><li>Core Competencies:</li><li>Effective communication and convincing ability</li><li>Calm and composed attitude under pressure</li><li>Problem-solving mindset</li><li>Professional approach to customer handling</li><li>Preference: Female candidates are encouraged to apply.</li></ul>What We Offer<ul><li>Positive and professional workplace culture</li><li>Growth and learning opportunities</li><li>Monthly incentives based on performance</li></ul>How to ApplySend your updated resume to: Usama.hr@sundaybazar.com.pk WhatsApp: 0303-2356310Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Handling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Relations Officer (Female Preferred)

Avery Dennison

<div>Company Description 
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

<div>
 
 
 About Avery Dennison
 
 
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 
 <ul>
 <li>
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 </li>
 <li>
 To timely respond to customer enquiries and requests via all modes of communication.
 </li>
 <li>
 To handle customer complaints according to the Company procedures and service standard.
 </li>
 <li>
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 </li>
 <li>
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 </li>
 <li>
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 </li>
 <li>
 To check the customer order information.
 </li>
 <li>
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 </li>
 <li>
 To Coordinate with GPD for the new item setup.
 </li>
 <li>
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 </li>
 <li>
 To check the data and release in the system as per customer order forms.
 </li>
 <li>
 To coordinate with the customers in case of data issues like non availability or incorrect.
 </li>
 <li>
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 </li>
 <li>
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 </li>
 <li>
 To share the daily dispatch details with the customers.
 </li>
 <li>
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 </li>
 <li>
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 </li>
 <li>
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 </li>
 <li>
 Active Listening and Communication skills
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Responsiveness
 </li>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Integrity
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Grip on Google tools
 </li>
 <li>
 Decision Making skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

Kareerwiz

One of our client is looking to hire Sales &amp; Marketing Officer.Requirements:<ul><li>Graduate</li><li>3&ndash;5 years experience</li><li>Experience in Clubs / Gymkhanas mandatory</li><li>Should be able to speak in English.</li></ul>Job Responsibilities:<ul><li>Coordinate with members regarding services and events</li><li>Handle member queries and complaints</li><li>Maintain membership records and communication</li></ul>Job Type: Full-timePay: Rs1.00 - Rs2.00 per monthWork Location: In person

Customer Relations Executive (GymKhana / Club)

Mashreq

<div>
 SERVICE ASSOCIATE (External)
 
 
 Grade &ndash; I
 
 
 Reporting to &ndash; Team leader
 
 
 Job Purpose
 
 
 - To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
 
 
 
 - To administer, co-ordinate, monitor and report on the above
 
 
 
 - To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
 
 
 
 - To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
 
 
 
 - To visibly improve customer satisfaction scores and related survey results through complaint resolution
 
 
 
 Key Result Areas
 
 
 - To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 
 
 - To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 
 
 - Resolve/escalate all customer complaints assigned within agreed TAT
 
 
 
 - Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 
 
 - Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 
 
 - Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 
 
 - Maintain and track Technology issues and mass incidents reported
 
 
 
 - Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 
 
 - Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 
 
 - Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 
 
 
 - Contribute towards team building and create positive energy to boost team&rsquo;s productivity
 
 
 
 Knowledge, Skills and Experience
 
 
 - Should be proactive and customer focused without compromising the bank&rsquo;s interest. Courteous and respectful in communication
 
 
 
 - Excellent inter-personal and communication skills (written and oral) &ndash; English and Arabic
 
 
 
 - Excellent analytical skills to enable resolution of complex problems and address through root cause analysis permanently.
 
 
 
 - Advanced skill in Microsoft Excel and PowerPoint
 
 
 
 - Thorough knowledge of features and benefits of all products and services of the bank
 
 
 
 - Good organizational skills with ability to perform as a team player.
 
 
 
 - Ability to work under pressure, result oriented, ability to multi-task &amp; adapt to change
 
 
 
 - Possess positive attitude &amp; willingness to learn &amp; take ownership
 
 
 
 - Actively looking for ways to improve processes
 
 
 
 - 1 &ndash; 5 years complaints handling experience in banking
 
 
 
 - Graduate
</div>

Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Superior Consulting

Job Title: Client Relations Officer (CRO) &ndash; Female Company: Superior Consulting (Pvt.) Ltd. Location: Karachi, Pakistan Salary: PKR 55,000 &ndash; 65,000 (Monthly) Job Type: Full-timeJob OverviewSuperior Consulting (Pvt.) Ltd. is hiring a Client Relations Officer (CRO) &ndash; Female to manage client communication, telephone enquiries, and accurate information delivery. This role is ideal for someone confident on calls, fluent in English, and experienced in a professional client-handling environment (preferably banking or call centers).Key Responsibilities<ul><li>Handle incoming telephone enquiries professionally and confidently</li><li>Provide accurate information about services and guide clients appropriately</li><li>Manage client follow-ups and maintain strong client relationships</li><li>Maintain records of calls/enquiries and update client data as required</li><li>Coordinate with internal teams to ensure smooth client handling and updates</li><li>Support front-desk/client communication tasks when required</li></ul>Requirements<ul><li>Female candidate only</li><li>Fluent English (spoken and written) is mandatory</li><li>Strong command over computer applications: MS Word, MS Excel, Email, basic reporting</li><li>Proven experience handling telephone enquiries / client communication</li><li>Preference for candidates with experience in banks or call centers</li><li>Professional, well-groomed personality with strong communication skills</li></ul>Working Hours / Schedule<ul><li>Saturday to Thursday: 10:00 AM to 7:00 PM</li><li>Sunday: 12:00 PM to 6:00 PM</li><li>Friday: Off / Closed</li></ul>Dress Code (Mandatory)<ul><li>Official Western dress code is required</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 55,000 to 65,000 (based on experience and interview performance)</li><li>Professional work environment with growth opportunity</li></ul>How to ApplyApply through Indeed with your updated CV. Shortlisted candidates will be contacted for an interview.Pay: Rs55,000.00 - Rs65,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Client Relation Officer (Female Only)

Omni Academy Consulting & Technologies 

Urgently Hiring: HR Officer | Omni Academy &amp; ConsultingLocation Shahrah e Faisal KarachiOmni Academy &amp; Consulting is a global leader in training, development, and consulting services &mdash; with expertise in Oracle ERP Fusion Cloud, SIEBEL CRM, Web Development, Data Science, AI, and PRA Technology support. Our mission is to transform people and businesses through cutting-edge solutions.We're looking for a detail-oriented and proactive HR Officer to join our growing team!Key Responsibilities:<ul><li>Recruitment: Post job ads, screen resumes, and coordinate interviews &mdash; especially for technical roles.</li><li>Employee Relations: Respond to employee inquiries and help manage workplace issues professionally.</li><li>Training &amp; Development: Support planning and execution of employee training programs.</li><li>HR Reporting: Maintain and prepare HR metrics reports, including headcount and turnover.</li></ul>✅ Requirements:<ul><li>Education: Bachelor&rsquo;s degree in HR, Business, or a related field.</li><li>Experience: Minimum of 3 years in HR or administrative roles.</li><li>Skills: Excellent communication and organizational skills, with a solid understanding of core HR practices.</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

HR officer

Explore 749+ Customer relations officer in Karachi this March. Find roles across top companies and apply now to boost your career.

749 customer relations officer jobs In Karachi

Customer Relations Officer (Female Preferred)

Senior Customer Service Officer

Senior Customer Service Officer

Customer Relations Executive (GymKhana / Club)

Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Client Relation Officer (Female Only)

HR officer