customer service representative Jobs in Sharjah United Arab Emirates

customer service representative

client relationship executive Jobs in Sharjah United Arab Emirates

client relationship executive

maintenance client relations & coordinator Jobs in Sharjah United Arab Emirates

maintenance client relations & coordinator

customer relationship management manager

Al Marwan Real Estate

<div>
 
 
 Who we are:
 
 
 
 Al Marwan Group is a holding company established in 1978. Over the years, we have built a strong and diversified portfolio in Real Estate Development &amp; Management, Hospitality, General Contracting, and Heavy Machinery trading, providing innovative solutions for the Construction, Mining, Oil, and Gas industries.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The CRM Manager is responsible for leading the strategy, implementation, and optimization of the company&rsquo;s Customer Relationship Management (CRM) systems and processes and other systems. This role focuses on enhancing customer engagement, improving sales and leasing operations, and driving data-driven decision-making across the organization. The CRM Manager will collaborate with cross-functional teams to ensure that technology solutions align with business objectives and deliver measurable value.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the planning, development, and continuous improvement of CRM systems to support sales, marketing, leasing, and customer service functions.
 </li>
 <li>
 Collaborate with business stakeholders to identify CRM requirements, design tailored workflows, and enhance user experience.
 </li>
 <li>
 Manage the integration of the CRM with other systems (e.g., ERP, property management platforms, marketing automation tools).
 </li>
 <li>
 Develop and maintain CRM dashboards, reports, and analytics to provide insights into customer behavior, sales performance, and campaign effectiveness.
 </li>
 <li>
 Oversee data management practices, ensuring accuracy, consistency, and compliance with data protection regulations.
 </li>
 <li>
 Provide leadership and guidance to internal teams or vendors involved in CRM customization and support.
 </li>
 <li>
 Establish KPIs and performance metrics to measure CRM success and its impact on business outcomes.
 </li>
 <li>
 Conduct user training sessions and promote CRM adoption across departments.
 </li>
 <li>
 Build and maintain strong relationships with clients, vendors, and technology partners to ensure system stability and ongoing innovation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Technology, Marketing, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum of 5 years of experience managing CRM platforms, preferably within the real estate industry.
 </li>
 <li>
 Strong understanding of real estate operations including sales, leasing, and customer lifecycle management.
 </li>
 <li>
 Proven experience with leading CRM platforms (e.g., Salesforce, Zoho, HubSpot, or Microsoft Dynamics).
 </li>
 <li>
 Excellent analytical skills with experience in CRM reporting, data analysis, and customer segmentation.
 </li>
 <li>
 Strong leadership, communication, and project management abilities.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Other Preferred Skills:
 
 
 <ul>
 <li>
 Experience in CRM customization and integration with ERP or marketing tools.
 </li>
 <li>
 Familiarity with cloud-based CRM solutions and API integrations.
 </li>
 <li>
 Knowledge of digital marketing automation and lead management tools.
 </li>
 <li>
 Certification in CRM platforms (e.g., Salesforce Administrator or equivalent) is a plus.
 </li>
 </ul>
 
 
</div>

Customer Relationship Management Manager

Golden Home Real Estate Management

We are seeking a dynamic and results-driven Sales Manager to lead our Agri-Inputs sales across all Emirates.An Agri Inputs Sales job involves selling agricultural products like seeds, fertilizers, and pesticides to farmers and dealers by building customer relationships, providing technical advice, managing sales activities, and coordinating with internal teams. Key responsibilities include meeting sales targets, educating clients on product usage, handling orders and payments, and maintaining detailed sales records and reportsCore responsibilitiesSales and customer relations: Identify and meet potential customers, present product solutions, negotiate sales terms, and close deals.Relationship management: Build and maintain strong relationships with a network of distributors, retailers, and agri-dealers.Product and technical support: Provide accurate product information, answer customer queries, and educate farmers on the correct application of inputs.Sales administration: Maintain accurate daily sales records, create performance reports, and track sales progress using CRM systems.Logistics and operations: Coordinate with the supply chain for timely delivery of goods, follow up on stock availability, and help resolve complaints or delivery issues.Financial follow-up: Follow up on billing, credit, and payment status with channel partners.Skills:Excellent communication, negotiation, and interpersonal skills.Strong customer service and relationship-building abilities.Self-motivation and the ability to work both independently and as part of a team.Proficiency with sales and CRM software, and general tech comfort.Other requirements:Willingness to travel to meet customers and dealers.A valid driver's license and personal vehicle may be required.Familiarity with local agricultural practices and languages can be beneficial.Job Type: Full-time

Agriculture Sales Manager

ST STYLE

We are looking for Wholesale Manager who can join us immediately<ul><li>Strictly with VALID UAE DRIVING LICENSE. Preferably with own car.</li><li>With background experience in Sanitary Wares &amp; Tiles supply industry.</li><li>Good communication skills. Fluent in Arabic is a plus.</li><li>UAE market experience required</li></ul>Sales Management:<ul><li>Develop and implement sales strategies to achieve wholesale targets and objectives.</li><li>Identify and pursue new business opportunities to expand the wholesale customer base.</li><li>Maintain relationships with existing wholesale clients and negotiate contracts and pricing agreements.</li></ul>Inventory Management:<ul><li>Monitor inventory levels and ensure sufficient stock availability to meet wholesale demands.</li><li>Coordinate with the procurement department to manage inventory levels effectively.</li><li>Implement inventory control measures to minimize stockouts and excess inventory.</li></ul>Logistics and Distribution:<ul><li>Oversee the logistics process, including order processing, shipping, and delivery.</li><li>Coordinate with logistics team to optimize distribution routes and minimize costs.</li><li>Ensure timely and accurate delivery of wholesale orders to customers.</li></ul>Customer Relationship Management:<ul><li>Build and maintain strong relationships with wholesale customers to foster loyalty and repeat business.</li><li>Address customer inquiries, concerns, and complaints in a timely and professional manner.</li><li>Gather feedback from customers to identify areas for improvement and enhance customer satisfaction.</li></ul>Team Leadership and Supervision:<ul><li>Supervise and provide guidance to the wholesale sales team.</li><li>Set performance targets and conduct regular performance evaluations for team members.</li><li>Provide training and development opportunities to enhance the skills and capabilities of the team.</li></ul>Market Analysis and Strategy:<ul><li>Conduct market research and analysis to identify trends, competitive dynamics, and opportunities in the wholesale industry.</li><li>Develop pricing strategies based on market trends, cost analysis, and competitive positioning.</li><li>Collaborate with marketing and product development teams to introduce new products or tailor existing products to meet wholesale customer needs.</li></ul>Financial Management:<ul><li>Prepare and manage the wholesale budget, including revenue forecasts, expenses, and profit margins.</li><li>Monitor financial performance against targets and implement corrective actions as needed.</li><li>Analyze sales data and financial reports to identify opportunities for cost savings and revenue growth.</li></ul>Quality Control:<ul><li>Ensure that products meet quality standards and specifications before distribution.</li><li>Implement quality control measures to address any issues or defects identified during the wholesale process.</li><li>Collaborate with quality assurance teams to continuously improve product quality and customer satisfaction.</li></ul>Job Types: Full-time, Permanent, Contract

Wholesale Manager

Al Saha Al Jamal Pharmacy Group

Role DescriptionWe are seeking a highly motivated and experienced Pharmacy Area Manager to oversee the operations, performance, and business growth of multiple pharmacy branches. The ideal candidate will have strong leadership skills, deep knowledge of retail pharmacy operations, and the ability to drive sales while ensuring compliance with company standards and UAE healthcare regulations.Key Responsibilities1. Daily Operations Management<ul><li>Handle all day-to-day activities of the pharmacy from A&ndash;Z, including operational workflows, staff coordination, and problem resolution.</li><li>Ensure smooth functioning of all pharmacy processes and address any issues that arise.</li></ul>2. Supplier &amp; Customer Relationship Management<ul><li>Build and maintain long-term professional relationships with customers and suppliers to support business growth.</li><li>Serve as a primary point of contact for suppliers and customers, ensuring all communications are clear and professional.</li></ul>3. Contract Negotiation &amp; Execution<ul><li>Negotiate purchasing and sales contracts to secure favourable terms for the company.</li><li>Work closely with management to finalize profitable agreements.</li><li>Ensure all purchased items are delivered on time and according to specifications.</li><li>Oversee the proper execution of all sales and purchasing contracts.</li></ul>4. Purchasing &amp; Inventory Strategy<ul><li>Follow up on items, monitor stock levels, and develop effective purchasing strategies.</li><li>Support the agronomy/purchasing team in maintaining strong supplier relationships.</li><li>Identify suitable suppliers and negotiate best prices and terms.</li></ul>5. Market Research &amp; Business Development<ul><li>Identify new markets and potential customers by analysing data, conducting research, and leveraging professional networks.</li><li>Support company growth by developing new opportunities and expanding the customer base.</li></ul>6. Budgeting &amp; Financial Coordination<ul><li>Participate in budgetary and management meetings.</li><li>Understand purchase-related expenses and analyse the profitability of current sales.</li><li>Ensure purchasing and sales decisions align with budget and financial goals.</li></ul>7. Stakeholder Communication<ul><li>Communicate regularly with internal and external stakeholders, providing updates on purchases, sales, and operational matters.</li><li>Ensure all departments remain informed about relevant developments.</li></ul>8. Reporting &amp; Documentation<ul><li>Prepare regular reports detailing purchases, sales, inventory status, and market updates.</li><li>Maintain proper documentation to support transparency and decision-making.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Pharmacy.</li><li>Minimum 3&ndash;5 years of experience in pharmacy management or multi-branch supervision.</li><li>Strong leadership, communication, and decision-making skills.</li><li>Knowledge of inventory systems, purchasing, and retail pharmacy operations.</li><li>Ability to work independently, manage multiple branches, and travel between locations.</li></ul>Employment TypeFull-timeJob Type: Full-timeExperience:<ul><li>UAE: 1 year (Required)</li></ul>

Pharmacy Area Manager

GRIPMIX FOR BLDG & CONS MAT TR. LLC

Job descriptionCompany Overview:GRIPMIX Building Construction Chemical Materials Company (located in Warehouse Land, Industrial Area 18, Sharjah) is a leading provider of high-quality building construction chemical materials, dedicated to enhancing the durability and performance of structures. Our innovative solutions cater to diverse construction needs, ensuring sustainable and efficient building practices. As we expand our market presence, we are seeking a dynamic and results-driven Sales Executive to join our team.Position Overview:We are looking for a talented and ambitious Sales Engineer to contribute to our growth in the construction chemical materials sector. The successful candidate will play a pivotal role in driving sales, establishing and maintaining strong client relationships, and promoting our cutting-edge products to Consultants, contractors, and other stakeholders in the construction industry.Location: Industrial Area 18, Sharjah Reporting To: Sales Manager Salary: AED 4,000 -5900 Requirement: Must have own car (fuel allowance provided)Position SummaryThe Sales Engineer is responsible for generating sales, managing client relationships, and providing technical support to ensure customer satisfaction. The role requires a combination of sales skills and engineering knowledge to promote products, support project requirements, and achieve revenue targets.Key Responsibilities1.Sales &amp; Business Development<ul><li>Identify, develop, and manage new business opportunities within assigned territories.</li><li>Promote company products to contractors, consultants, distributors, and project owners.</li><li>Conduct regular site visits to generate enquiries and follow up on ongoing projects.</li><li>Achieve monthly and quarterly sales targets.</li></ul>2. Technical Support<ul><li>Provide technical presentations, product demonstrations, and on-site guidance.</li><li>Understand client requirements and recommend suitable product solutions.</li><li>Prepare technical submittals and coordinate with the technical department for approvals.</li></ul>3. Client Relationship Management<ul><li>Build and maintain strong, long-term relationships with customers.</li><li>Ensure timely follow-up on quotations, samples, and approvals.</li><li>Maintain a clear understanding of client needs and project timelines.</li></ul>4. Market &amp; Competitor Analysis<ul><li>Monitor competitor activities, pricing, and new technologies in the market.</li><li>Share market insights and feedback with management to support strategic planning.</li></ul>5. Coordination &amp; Reporting<ul><li>Coordinate with logistics, accounts, and customer service to ensure smooth order processing and delivery.</li><li>Prepare monthly sales reports, project lists, and customer visit logs.</li><li>Maintain an updated customer database.</li></ul>Skills<ul><li>Strong technical understanding of construction products and applications.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to manage multiple projects and work under pressure.</li><li>Strong problem-solving approach and customer-centric attitude.</li><li>proficient in English and arabic</li></ul>Education &amp; Experience<ul><li>Bachelor&rsquo;s degree in Engineering (Civil/Mechanical/Chemical preferred).</li><li>Minimum 3 years of experience in sales (construction chemicals, building materials, or engineering products preferred).</li></ul>Other Requirements<ul><li>Valid UAE driving license</li><li>Must have own car</li><li>Based in UAE</li><li>Knowledge of project sales cycles and technical submittals.</li></ul>Compensation &amp; Benefits <ul><li>Fuel/mileage allowance</li><li>Mobile allowance</li><li>Performance-based incentives</li><li>Annual leave as per UAE law</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,900.00 per monthApplication Question(s):<ul><li>Do you have a car ?</li></ul>Experience:<ul><li>Chemical Construction Material: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li><li>Driving License (Required)</li></ul>

Sales Executive / Engineer – Arabic-Speaking, Construction Material Company

LanceSoft, Inc.

<div>
 
 We have a new opportunity for "Partnership Consultant - Business Setup / Freezone" with our client. Interested candidates send me your CV
 
 
 
 
 
 Job Title: Partnership Consultant - Business Setup / Freezone
 
 
 Location: Sharjah
 
 
 Duration: Permanent
 
 
 Salary: 9000 AED Per month
 
 
 
 
 
 Generates revenue by managing Incoming sales inquiries from different channel partners.
 
 
 &bull; Trains and develops business set up firms/ new consultants to maximize number of sales in the market.
 
 
 &bull; Regularly visiting new and existing channel partners and updating the brief of the meeting on CRM
 
 
 (ZOHO). Also addressing their challenges and resolve them.
 
 
 &bull; A minimum number of 35 meetings with channel partners are must per month, meetings should be
 
 
 added in ZOHO with proof (photos)
 
 
 &bull; Educates channel partners with information related to company set-up formation, suitable business
 
 
 activities, eligibilities, free zones rules, terms and conditions or any new changes.
 
 
 &bull; Regular communication with Channel Partners to make sure that the relationship with the Free zone is
 
 
 good.
 
 
 &bull; Attends events and business networks to maximize number of channel partners.
 
 
 &bull; Achieves Monthly sales targets.
 
 
 &bull; Masters the product information and competitive packages
 
 
 &bull; Always maintaining a positive attitude and ensuring that every customer is handled with respect and
 
 
 professionalism.
 
 
 &bull; Provides monthly report on the number of sales
 
 
 &bull; Coordinates between Compliance team and Operations Team to facilitate clients&rsquo; requirements.
 
 
 &bull; Analyzes market competition by conducting regular mystery shopping with free zones/competitors.
 
 
 &bull; Actively involved in delivering excellent sales/customer service to the consultants daily.
 
 
 &bull; Maintains high conversion rates.
 
 
 &bull; Assists consultants from initial inquiry, requirements to incorporate the company and visa related fees
 
 
 &bull; Provides straight forward, transparent, and accurate information related to the requirements of the
 
 
 client.
 
 
 &bull; Prepares reports as required and/or requested by the line manager.
 
 
 
 
 
 Interested candidates send me your Cv along with below details:
 
 
 Expected salary:
 
 
 Visa/ Work Permit:
 
 
 Notice Period:
 
 
 Current Location:
 
</div>

Partnership Consultant - Business Setup / Freezone

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Ensure adequate staffing of retail sales department and raise any concerns to BM.
 </li>
 <li>
 Provide input on CSO&rsquo;s performance to the BM.
 </li>
 <li>
 Provide coaching, mentoring and guidance to CSO&rsquo;s
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 <ul>
 <li>
 Support BM in implementing retail sales change initiatives.
 </li>
 <li>
 Actively Sell / cross sell asset and liability products to new and existing Classic and advantage customer.
 </li>
 <li>
 Ensure retail sales performance meets KPI targets as per customer segments
 </li>
 <li>
 Supervise CSO performance by participating in and leading daily retail sales team meetings
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Monitor CSO daily operations and provide necessary authorizations
 </li>
 <li>
 Support CSO&rsquo;s by serving customers during peak times
 </li>
 <li>
 Assign tasks fairly to staff so that no work is left pending at day end
 </li>
 <li>
 Ensure that activities adhere to audit, risk, legal and policy requirements
 </li>
 <li>
 Provide direct coaching, mentoring and guidance to CSO&rsquo;s
 </li>
 <li>
 Identify staff training needs (products, systems, sales skills) and address them.
 </li>
 <li>
 Authorized Financial and Non-Financial transactions.
 </li>
 <li>
 Ensure proper control maintained for all unissued /undelivered credit cards, cheque books, Debit cards and PIN.
 </li>
 <li>
 Attend all incoming e-mail and provide response within 24 hours.
 </li>
 <li>
 Participate in and potentially lead daily retail sale team meeting.
 </li>
 <li>
 All required branch reports to be reviewed and signed and retained for audit records.
 </li>
 <li>
 Ensure surprise check is conducted on required intervals.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Role of AML /Compliance Coordinator
 </li>
 <li>
 Custodian of Safe deposit locker
 </li>
 <li>
 Cash Vault custody
 </li>
 <li>
 Police alarm
 
 
 </li>
 </ul>
 
 Specific Accountability
 
 
 
 <ul>
 <li>
 Work closely with BM to determine how to best achieve sales targets for Classic and Advantage customer and determine the best way to allocate targets among CSO staff
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline.
 </li>
 <li>
 10 years&rsquo; relevant experience in the banking sector with at least 5 years in similar positions of progressively increasing managerial responsibilities in the branch network function.
 </li>
 </ul>
</div>

Assistant Branch Manager - Emirati

Explore 523+ Customer relationship management manager in Sharjah United Arab Emirates this December. Find roles across top companies and apply now to boost your career.