account manager Jobs in Dubai United Arab Emirates

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customer service representative

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customer service executive Jobs in Dubai United Arab Emirates

customer service executive

customer relationship manager

Abdulla Al Masaood and Sons Group (AMS Group)

Responsibilities
<ul>
<li>Engage with customers through pre-appointment confirmation calls and follow-up calls to ensure satisfaction with services provided.</li>
<li>Respond promptly to customer enquiries, focusing on converting interactions into appointments.</li>
<li>Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.</li>
<li>Implement proactive measures to address and reduce negative experiences.</li>
<li>Share best practices across business units to promote uniform standards of service.</li>
<li>Cultivate strong relationships with customers, with the aim of boosting repeat business and deepening loyalty.</li>
<li>Continuously identify opportunities for process and service improvement within operations to further bolster customer satisfaction.</li>
</ul>

Customer Relationship Manager (CRM) Executive

Supermicro

<div>
 
 
 Job Req ID: 27597
 
 
 
 
 
 About Supermicro
 
 
 
 Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
 
 
 
 Job Summary
 
 
 
 Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, support &amp; delivery performance.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
 </li>
 <li>
 Manage Customer escalations and return-material-authorizations (RMAs)
 </li>
 <li>
 Coordinate multiple sites and functions to exceed customers' expectations.
 </li>
 <li>
 Owns results of Pre-Sales, Post-Sales and Customer satisfaction. In charge of delivering growth and maintaining a opportunity pipeline.
 </li>
 <li>
 Relationship management with Customer at executive/resolution-making levels.
 </li>
 <li>
 Accountable for projects/initiatives and drives site focus on efficiency programs.
 </li>
 <li>
 On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
 </li>
 <li>
 Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
 </li>
 <li>
 In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
 </li>
 <li>
 In charge of making process improvements and driving best practices across multi-sites.
 </li>
 <li>
 Ensures all client programs execute to contract, hitting key KPIs.
 </li>
 <li>
 Control of tracking risks on the business and reporting to SMC business accordingly.
 </li>
 <li>
 Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
 </li>
 <li>
 Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Typically requires a Bachelor&rsquo;s degree or equivalent experience.
 </li>
 <li>
 Typically requires a minimum of 8 years of sales/account/customer success management experience.
 </li>
 <li>
 Experience working within IT, Data Center services for a customer or organization. Knowledge of AI / GPUs is a plus.
 </li>
 <li>
 Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
 </li>
 <li>
 Understands the strategic impact of the function across sites.
 
 
 </li>
 </ul>
 
 
 EEO Statement
 
 
 
 
 Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
</div>

(Sr.) Sales Manager - Customer Success

Casagrand Builders Pvt Ltd

Position: Assistant Manager &ndash; CRM Location: Dubai Industry: Real Estate DeveloperJob Summary: We are seeking a proactive and customer-focused Assistant Manager &ndash; CRM with prior experience in the real estate development sector. The role involves managing post-sales activities, ensuring high customer satisfaction, handling documentation, and maintaining effective communication between customers and internal teams.Key Responsibilities:&middot; Manage the end-to-end customer relationship process from booking to handover.&middot; Coordinate with sales, finance, projects, and legal teams to resolve customer queries.&middot; Handle customer documentation, agreement execution, and payment follow-ups.&middot; Ensure timely updates to customers regarding project progress and possession timelines.&middot; Address customer concerns and provide effective resolutions.&middot; Support in CRM data management and maintaining accurate records.&middot; Assist in planning and executing customer engagement initiatives.&middot; Generate reports and MIS for management review.Requirements:&middot; Bachelor&rsquo;s degree in Business Administration or related field.&middot; Minimum 3&ndash;6 years of experience in CRM within a real estate developer firm (mandatory).&middot; Excellent communication and interpersonal skills.&middot; Strong organizational and problem-solving abilities.&middot; Proficiency in MS Office and CRM software.&middot; Ability to work under pressure and meet deadlines.Job Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Asst. Manager -CRM

Bidease

Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success. Job Description As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy. Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.

Customer Success Manager, MENA

Sulfa Marketing Management

We are currently hiring , Arab nationality in the bank sales team.We are looking for passionate Sales Professionals to join our Banking Sales team.Job profile: Relationship Officer/ Tele Sales Officer<ul><li>Promotes and sells various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts</li><li>Prospects for new customers through existing leads, referrals, cold calling etc. and maximizing lead generation</li><li>Ensures timely follow through and healthy closure rate of leads</li><li>Achieves ascribed monthly sales target</li><li>Informs customers of new products or product enhancements to further expand the banking relationship and enhance customer value</li><li>Establishes and maintains effective relationships with customers, and maintains high level of customer service</li><li>Advises customers on available bank products and services based on understanding of customers&rsquo; financial needs and recommends appropriate solutions</li><li>Cross-sells secured assets offered by the bank</li><li>Adheres to expected level of due-diligence, internal policies and KYC norms while opening new accounts</li></ul>Requirements:<ul><li>Proven experience in sales and customer relationship management.</li><li>Fresher with good communication skills also considered.</li><li>Excellent communication and interpersonal skills.</li><li>Understanding of financial products and services.</li><li>Ability to work collaboratively and adapt to a dynamic banking environment.</li><li>Banking sales experience not required.</li><li>Overall sales experience is essential.</li></ul>Core Skills: Communication &amp; Selling Skills.Language: English - ArabicEducation Qualification: UniversityJob Location: Dubai-Al GarhoudResident + Fixed salary + commissionJoin us in shaping a brighter financial futurePreferably:<ul><li>Ready To Join Immediately.</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthExperience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>arabic (Required)</li></ul>

Banking

First Abu Dhabi Bank

Job DetailsCountry: UAECity: DubaiIndustry: BankingFunction: Account Management-Non-CommissionedKey ResponsibilitiesCustomer Acquisition<ul><li>Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.</li><li>Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.</li><li>Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.</li><li>Monitor market trends and provide feedback on client needs to enhance existing products and services.</li></ul>Relationship Management<ul><li>Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.</li><li>Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB s products and services.</li><li>Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.</li><li>Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.</li><li>Resolve client queries and issues efficiently, ensuring a seamless customer experience.</li></ul>Portfolio Management<ul><li>Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.</li><li>Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.</li><li>Maximize profitability through cross-selling, referrals, and targeted product promotion.</li><li>Maintain up-to-date awareness of clients financial activities and proactively identify opportunities for engagement.</li></ul>Internal Collaboration<ul><li>Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.</li><li>Contribute to internal process improvements to enhance client servicing efficiency.</li><li>Support the unit head in portfolio planning, reporting, and performance management.</li></ul>Self-Management and Professional Development<ul><li>Set annual goals in alignment with management objectives and track performance throughout the year.</li><li>Participate in professional training and continuous development programs to enhance relationship management skills.</li><li>Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.</li></ul>Skills Set<ul><li>Retail relationship management</li><li>Client portfolio development</li><li>Sales and cross-selling strategy</li><li>Financial analysis and risk assessment</li><li>Compliance and regulatory awareness</li><li>Customer experience and service excellence</li></ul>

Relationship Manager Retail Banking

Majid Al Futtaim

ROLE SUMMARY The Personal Shopper will be responsible for establishing, maintaining and growing a portfolio of customers, delivering outstanding sales-driven results while ensuring excellent customer experience and service. ROLE PROFILE <ul> <li>Recruit (monthly target) and retain customers.</li> <li>Build a relationship with top tier customers in order to strengthen brand and personal Loyalty.</li> <li>Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.</li> <li>Ensure monthly sales targets are achieved across categories.</li> <li>Ensure that sales leads are identified and prioritized as well as create and implement new selling ideas to ensure sales targets are met.</li> <li>Work closely with Buying, Planning and Digital Merchandising teams to ensure maximum knowledge of forthcoming stock availability to for customer benefit.</li> <li>Providing support to the customer care team to resolve VIP customers' issues as necessary.</li> <li>Follow networking strategies in order to develop and enhance client base.</li> </ul>

Personal Shopper

Explore 7263+ Customer relationship manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.