customer relationship manager

Global Blue

<div>
 <p>
  <strong>
   <u>
    Who we are:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At
  <strong>
   Global Blue
  </strong>
  , we firmly believe that enhancing the shopping experience drives performance.
 </p>
 <p>
  Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
 </p>
 <p>
  As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated &euro;20bn Sales in Store and &euro;311M revenue in FY 2022/23.
 </p>
 <p>
  Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
 </p>
 <p>
  Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
 </p>
 <p>
  <strong>
   With Global Blue, enjoy the journey.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What you will do. A glimpse in your role:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will join the local sales organization and play a key role in
  <strong>
   developing and expanding our customer portfolio
  </strong>
  . This includes both
  <strong>
   growing business with existing retailers
  </strong>
  and
  <strong>
   acquiring new customers
  </strong>
  , in line with targets defined by the Country Manager.
 </p>
 <p>
  You will be responsible for
  <strong>
   achieving sales results
  </strong>
  , aligning commercial strategy with your line manager, and
  <strong>
   leading negotiations
  </strong>
  with partners. Working closely with retailers and store teams, you will strengthen long‑term partnerships, ensure excellent collaboration, and drive sustainable business growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Every action has an impact. You will make a difference here if:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage and visit your assigned portfolio
  </li>
  <li>
   Deliver Net Turnover and other sales targets, taking corrective action when results deviate
  </li>
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   Achieve Refund Ratio, Hit Rate, and additional KPIs with proactive adjustments
  </li>
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   Define merchant contract conditions within provided guidelines
  </li>
  <li>
   Enhance merchant knowledge and expertise regarding our services
  </li>
  <li>
   Maximize TFS business (IR and RR management)
  </li>
  <li>
   Document all merchant information and activities in CRM
  </li>
  <li>
   Analyze business statistics and translate insights into actions
  </li>
  <li>
   Execute action plans and store visits aligned with segmentation models
  </li>
  <li>
   Control receivables to minimize bad‑debt exposure
  </li>
  <li>
   Deliver store‑level activities agreed with merchant HQ
  </li>
  <li>
   Maintain accurate CRM documentation across all interactions
  </li>
 </ul>
 <p>
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 </p>
 <p>
  <strong>
   <u>
    Key competencies to empower your journey. You'll drive towards success if:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Customer Service Orientation
  </li>
  <li>
   Adaptability and Flexibility
  </li>
  <li>
   Industry Knowledge
  </li>
  <li>
   Financial Acumen
  </li>
  <li>
   Attention to Detail
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Skills
  </u>
 </p>
 <ul>
  <li>
   Self‑motivated, customer‑focused, and target‑driven
  </li>
  <li>
   Strong relationship‑building and account management
  </li>
  <li>
   Negotiation skills
  </li>
  <li>
   Ability to sell the full product portfolio
  </li>
  <li>
   Priority planning
  </li>
  <li>
   Problem‑solving mindset
  </li>
  <li>
   Proficiency in MS Office
  </li>
  <li>
   Hunting mentality
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Qualifications &amp; Requirements
  </u>
 </p>
 <ul>
  <li>
   University degree
  </li>
  <li>
   2&ndash;3 years of sales experience
  </li>
  <li>
   Strong results orientation and genuine sales talent
  </li>
  <li>
   Fluent English and Arabic (mandatory)
  </li>
  <li>
   French is an asset
  </li>
 </ul>
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 </p>
 <p>
  <strong>
   <u>
    Together, we go further:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Global Blue, you&rsquo;ll enjoy:
 </p>
 <ul>
  <li>
   Be part of a large international multicultural company with career opportunities abroad.
  </li>
  <li>
   Flexible Work Environment: balanced work remotely and from our offices.
  </li>
  <li>
   Training &amp; Development: Access to ongoing training and professional development resources.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Feels like you? Explore further!
  </strong>
 </p>
 <p>
  <strong>
   Let&rsquo;s write the future together: Apply now!
  </strong>
 </p>
 <p>
  <strong>
   Follow us on Social Media! Global Blue
  </strong>
 </p>
</div>


Account Manager

alfanar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  To serve as the primary technical and communication interface between the customer and the organization, ensuring a high level of customer satisfaction by managing inquiries, resolving product or service-related issues, and facilitating cross-functional coordination. The role also supports continuous improvement through data analysis and process enhancement.
 </p>
 Key Accountability Areas
 <p>
  Customer Interaction &amp; Support
 </p>
 <ul>
  <li>
   Respond to customer inquiries through various channels (phone, email, chat) in a courteous, empathetic, and professional manner.
  </li>
  <li>
   Act as the first point of contact for technical and service-related concerns, providing expert guidance and support.
  </li>
  <li>
   Assist customers with troubleshooting and resolution of issues related to products and services.
  </li>
 </ul>
 <p>
  Inquiry Management &amp; Ticketing
 </p>
 <ul>
  <li>
   Create and manage service tickets to track, prioritize, and follow up on customer requests efficiently.
  </li>
  <li>
   Evaluate the nature and urgency of each inquiry to determine proper routing or escalation.
  </li>
  <li>
   Prioritize and categorize inquiries based on predefined criteria and service levels.
  </li>
 </ul>
 <p>
  Cross-Functional Coordination
 </p>
 <ul>
  <li>
   Forward inquiries to relevant departments promptly for timely resolution.
  </li>
  <li>
   Escalate urgent or high-impact issues to appropriate internal stakeholders or management.
  </li>
  <li>
   Act as a liaison between the customer service team and other departments to ensure clear communication and alignment.
  </li>
 </ul>
 <p>
  Data Analysis &amp; Reporting
 </p>
 <ul>
  <li>
   Analyze customer service data to identify trends, recurring issues, and opportunities for proactive resolution.
  </li>
  <li>
   Generate periodic reports on inquiry volumes, response times, resolution rates, and overall customer service performance.
  </li>
  <li>
   Support initiatives to optimize service efficiency and quality based on data insights.
  </li>
 </ul>
 <p>
  Documentation &amp; Systems
 </p>
 <ul>
  <li>
   Maintain detailed and accurate records of all customer interactions, including issues raised, actions taken, and outcomes.
  </li>
  <li>
   Use CRM or relevant service tools to log interactions and update customer history.
  </li>
 </ul>
 <p>
  Process Improvement &amp; Quality Assurance
 </p>
 <ul>
  <li>
   Implement and uphold customer service standards, policies, and procedures.
  </li>
  <li>
   Contribute to the development and refinement of service workflows and escalation protocols.
  </li>
  <li>
   Provide feedback and recommendations to improve service delivery, tools, and customer experience.
  </li>
 </ul>
 <p>
  Customer Feedback &amp; Continuous Improvement
 </p>
 <ul>
  <li>
   Collect and analyze customer feedback to identify pain points and service gaps.
  </li>
  <li>
   Communicate insights to relevant departments to support product or service improvements.
  </li>
  <li>
   Champion a customer-centric culture by promoting responsiveness and quality in service delivery.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 Role Accountability
 <p>
  HR Proficiency:
 </p>
 <ul>
  <li>
   Ability to obtain updated soft and technical skills related to the job
  </li>
 </ul>
 <p>
  Delivery:
 </p>
 <ul>
  <li>
   Perform the planned activities to meet the operational and development targets as per delivery schedules.
  </li>
  <li>
   Utilize resources effectively to achieve objectives within efficient cost and time.
  </li>
  <li>
   Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  </li>
 </ul>
 <p>
  Problem-Solving:
 </p>
 <ul>
  <li>
   Solve any related problems arise and escalate any complex operational issues.
  </li>
 </ul>
 <p>
  Quality:
 </p>
 <ul>
  <li>
   Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
  </li>
 </ul>
 <p>
  Business Process Improvements:
 </p>
 <ul>
  <li>
   Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
  </li>
 </ul>
 <p>
  Compliance:
 </p>
 <ul>
  <li>
   Comply to related policy and procedures and work instructions.
  </li>
 </ul>
 <p>
  Health, Safety, and Environment:
 </p>
 <ul>
  <li>
   Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
  </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical Engineering or Any relevant fieldWork Experience 5 to 10 YearsTechnical / Functional Competencies CommunicationConflict resolutionCreativityTime ManagementWell OrganizedCustomer Conflict ManagementCustomer DevelopmentCustomer Engagement Best PracticesCustomer FocusCustomer Interaction Center (CIC)Customer KnowledgeCustomer ProfilingCustomer Relationship ManagementCustomer ServiceCustomer Service Programs
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 <p>
  Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  For more information about alfanar, please visit alfanar.com
 </p>
</div>


Customer Service Engineer | alfanar Electric

Creatio

<div><div>Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster. We&rsquo;re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.&rsquo;s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
</div><h3 class="jobSectionHeader"><b>Who We&rsquo;re Looking For:</b></h3><ul><li>
We are looking for a <b>Customer Success Manager</b> to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the MEA region, serving as a trusted advisor to key stakeholders. The role is based in Riyadh, Saudi Arabia.
</li></ul><h3 class="jobSectionHeader"><b>Responsibilities:</b></h3><ul><li>
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;</li><li>
Collecting feedback from customers about the Creatio system and satisfaction with the partner&rsquo;s implementation project solution;</li><li>
Developing and maintaining trusted relationships with key partners and their customers;</li><li>
Driving customer retention and renewals by building strong relationships;</li><li>
Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.</li></ul><h3 class="jobSectionHeader"><b>
Requirements:</b></h3><ul><li>
3+ years of experience working with global SMB or Corporate segment customers</li><li>
Fluent in Arabic and English &mdash; both verbal and written with executive-level communication</li><li>
Experience with CRM / ERP / Core systems / other corporate software</li><li>
Experience of managing or overseeing software implementation projects, or customization of corporate software</li><li>
Strong Customer-Centric Communication and Presentations Skills</li><li>
Experience in problem-solving, working with customer objections</li><li>
Commercial Acumen, Negotiation, and Renewal Management experience</li><li>
Excellent time management and efficiency skills</li></ul><h3 class="jobSectionHeader"><b>
What you should expect from us:</b></h3><ul><li><b>
Growth &amp; Development: </b>Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.</li><li><b>
Flexibility &amp; Well-Being:</b> We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.</li><li><b>
Recognition &amp; Impact: </b>A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.</li><li><b>
Innovative Culture:</b> Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.</li><li><b>
Benefits &amp; Rewards Package: </b>We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.</li></ul></div>

Customer Success Manager

Chinese comptitive spirit Ltd

<p>1. Searching customer through social medias or visiting customer.</p><p>2. follow up potential customers and make deal with customers.</p><p>3. build a good business relationships with customers and follow up the after sales services.</p><p>Job Type: Full-time</p><p>Pay: From ﷼4,000.00 per month</p>

outdoor marketing sales

Almajdouie

Hotel Operations Manager Jobs in Al Olaya <p>Summary: We are looking for a talented Female Sales Manager in Riyadh to drive sales strategies and manage client relationships. This role requires experience in the fitness equipment or health and wellness industry, where the candidate will lead sales initiatives and explore new business opportunities. Strong leadership, communication, and analytical skills are essential for success in this position.</p><p>Summary: Drive sales and enhance customer experience as a Brand Sales Manager in Riyadh, Saudi Arabia. The ideal candidate excels in vendor relationship management, customer engagement, and inventory optimization. You will lead a cross-functional sales team, ensuring product solutions align with corporate goals and drive business growth. Strong problem-solving skills and strategic thinking are essential for success in this role.</p>

Hotel Operations Manager Jobs in Al Olaya

Zimmer Biomet

<div><p>At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient&rsquo;s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.</p><p>
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.</p><div><div><div><h2 class="jobSectionHeader"><b><br>
What You Can Expect</b></h2>
</div><div><p>
Strategic Account Managers (SAM) team member are professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They partner with hospital management teams and clinical teams to drive complex transformational change, implement innovative strategies, streamline patient-focused care pathways.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
How You'll Create Impact</b></h2>
</div><div><p>
Strategic Account Manager / Specialist You will connect with strategic accounts / clients, understand, and analyze their most pressing business problems to deliver high value services which improve their productivity, quality, and competitiveness. You will deliver well scoped operational excellence and pathway optimization projects at target strategic customers through engaging other regional enablers.</p><p><br>
As SAM You will be responsible for maintaining and expands professional relationship with strategically important large customers. At assigned customers, Strategic Account Manager will be responsible for achieving incremental demand of sales quota and assigned strategic account objectives. The Strategic Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers&rsquo; needs and expectations are met by the company.</p><p><br>
You interface with hospital staff (clinical and non-clinical) C-suite and senior management and understand their most pressing problems. As such you are also working as a connection between other enablers consulting, business development colleagues and the clients you serve. Additionally, you will interact with multiple stakeholders within the organization, including Solutions team, market development teams, sales team, etc.</p><p>
Main job duties / responsibilities are:</p><ul><li>
 Establish productive, professional relationships with key personnel in assigned customer accounts.</li><li>
 Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers&rsquo; expectations.</li><li>
 Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts</li><li>
 Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period.</li><li>
 Proactively assess, clarify, and validate customer needs on an ongoing basis.</li><li>
 Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Partner with key hospital stakeholders, influencing them by developing well-articulated situation analysis for change</li><li>
 Develop actionable plans for immediate improvement and costs benefit solutions</li><li>
 Manage and execute end-to-end projects, leading to quantified economic value</li><li>
 Map, understand and assess clinical pathways and patient journeys within a hospital or health system settings</li><li>
 Understand and outline population health trends and impacts on the patient journey and outcomes</li><li>
 Work with accounts to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations</li><li>
 Drive data analytics around clinical, operational and financial outcomes</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What Makes You Stand Out</b></h2>
</div><div><ul><li>Strong and demonstrable project management skills: planning &amp; coordinating, communicating &amp; influencing, relationship building, achieving milestones, resolving issues and managing risks</li><li>
Excellent partnering and collaboration skills (team-player)</li><li>
Customer- and Business-focus and understanding</li><li>
Strong analytical skills</li><li>
Understanding impact of Quality / Regulatory requirements</li><li>
Strong communication skills</li><li>
Project Management</li><li>
Presentation skills</li><li>
Ability to interact with multinational employees on different hierarchy levels</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Your Background</b></h2>
</div><div><ul><li>Demonstrable experience over 3-5 years including relevant experience in business development</li><li>
Healthcare Industry knowledge or experience</li><li>
Experience dealing with hospitals&rsquo; clinical leaders, staff, and C-suite/Sr. Management/stakeholders</li><li>
Experience with working and communicating in international environments, preferably in matrix organizations</li><li>
Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery</li><li>
Demonstrable program management skills: planning &amp; coordinating, communicating &amp; influencing, relationship building, achieving milestones, resolving issues and managing risks</li><li>
Experience in change management</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Travel Expectations</b></h2></div></div></div><div></div><p><br>
EOE/M/F/Vet/Disability</p></div>

Strategic Account Manager

Huda Vision

<p>Job Description <b>: Country Sales Manager in Industrial Refrigeration Experience</b></p><p><b>Preffered : EUROPEAN CITIZEN</b></p><p>Salary : 25000sar to 30000sar .</p><p><b>Country Sales Manager tasks</b></p><ul><li>Planning, directing and coordinating marketing and sales management activities of the GRADE KSA.</li><li>Responsible for sales activities and achievement of the sales goals and targets in KSA.</li><li>Responsible for developing business, revenue and customer base in Grade KSA.</li><li>Responsible in developing all activities and initiatives that are necessary to achieve these goals, supported by the departments that will assist with technical scooping and engineering.</li><li>Provide professional advice and support to existing new customers in KSA region.</li><li>Collect feedback on product and/or product improvements, advise clients on innovative and high-quality solutions and support them in carrying out their projects.</li><li>Will work closely with the technical department.</li><li>Will do his best to increase the market share of GRADE.</li><li>Responsible in the awareness and image of GRADE and will work in consultation from relevant departments for the right approach and presentation.</li><li>Responsible in investing in maintaining and expanding the network of contracts.</li><li>Must be willing to travel as industry functions require.</li><li>Building customer relations.</li><li>Selling to customer needs.</li><li>Negotiation with customers.</li><li>Sales planning.</li><li>Matching sales goals.</li><li>Managing sales processes, incl. internal corporation and alignment activities.</li><li>Responsible for selected customers.</li><li> Systematic approach towards the sales process.</li></ul><p><b>Candidate's profile</b></p><ul><li>Degree Holder in Chemistry, Process Technology, Process Engineering or similar with several years of practical experience in the sales of machinery or solutions to process industry.</li><li>Minimum of 8-10 years&rsquo; work experience in industrial refrigeration.</li><li>Proactive, having excellent commercial and technical skills, persuasive, relentless drive to obtain results and customer- and market-oriented.</li><li>Networker and relationship builder.</li><li>Excellent skills in effective communication both verbal and written.</li><li>Age between 35-45 years old.</li></ul><p>Candidates apply for this position should send cv with <b>SUBJECT LINE </b>&quot; C<b>ountry Sales Manager</b> (Industrial Refrigeration Experience)&quot; - <b>hnaveed@grasso-adearest.com</b></p><p>Before applying research about our company: <b>www.grasso-adearest.com</b></p><p>Job Type: Full-time</p><p>Pay: ﷼25,000.00 - ﷼35,000.00 per month</p><p>Work Location: Remote</p>

Country Sales Manager (Industrial Refrigeration Experience)

Explore 952+ Customer relationship manager in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.