account manager Jobs in Riyadh Saudi Arabia

account manager

key account manager Jobs in Riyadh Saudi Arabia

key account manager

sales account manager Jobs in Riyadh Saudi Arabia

sales account manager

customer service representative Jobs in Riyadh Saudi Arabia

customer service representative

customer solution engineer Jobs in Riyadh Saudi Arabia

customer solution engineer

customer relationship manager

<div><p><b>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.</b></p><p>
Would you like to become part of the world's most international company in the world?</p><p>
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.</p><p><br>
<br>
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express<br>
</p><p>Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist!</p><p><b><br>
Overall Role Purpose</b></p><ul><li>Responsible for developing and achieving revenue and profit contribution objectives from a group of customers in a specific sector or Industry.</li><li>The Sales Representative must ensure that he receives the highest levels of service from the Network, use a consultative selling approach, and follow the DHL Global Sales Process.</li></ul><p><b>
Your Tasks:</b></p><ul><li>Gain new business across the entire product portfolio through negotiation at the appropriate level within existing and potential customers&rsquo; organizational structures. Effective use of company resources including, department heads and area / regional resources to achieve objectives. Apply externally negotiated arrangements as advised.</li><li>To maintain existing customers of DHL, maximizing loyalty, and ensuring service standards are exceeded at all times. Aim is to build &quot;partnership&quot; relationships with strategic customers, ensuring that contacts at various levels are nurtured. All service failures must be followed up with visits, with communication to the Customer Service / Channel Manager through to resolution.</li><li>To ensure regular visits to major competitor customers are undertaken ensuring that DHL is well placed to take on the business should a change in circumstances (service / pricing / opportunity) permit this. Ensure that intelligence data regarding these accounts is recorded in the Country&rsquo;s database.</li><li>Meet or exceed all targets and objectives allocated to his portfolio.</li><li>Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.</li><li>Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.</li><li>Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.</li><li>Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.</li></ul><p><b><br>
NATURE AND SCOPE:</b></p><p>
The National Customer Manager is responsible for the profitable growth and development of the allocated customers. This requires a detailed study and understanding of these customers' shipping requirements in order to provide customized time and day definite services, encompassing logistics and distribution services.</p><p>
The National Customer Manager is responsible for managing the assigned customer base to maintain and grow the DHL market leadership position and achieve individual targets while meeting key customer needs.</p><p><b>
a) Reporting Relationships:</b></p><p>
This position reports to the Area Sales Manager.</p><p><b>
b) Contats :</b></p><ul><li>SA Channel members</li><li>SA Sales Team</li><li>SA Management Team</li><li>SA Services and Finance Teams</li></ul><p><b>
c) Problem Solving:</b></p><p>
This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.</p><p><b>
d) Decision Making :</b></p><p>
The job holder will have to make decisions during negotiations with customers related to volume and discount levels as well as additional services offered. The Business Development Manager will propose discount agreements to the Commercial Director for approval.</p><p><b>
e) Planning and Organization:</b></p><p>
The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.</p><p><b>
f) Job Challenge:</b></p><p>
The key challenge of this job is an effective self-management and other resources to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the Relationship Channel within DHL and being the advocate for DHL to the customer.</p><p><b><br>
Your Profile:</b></p><ul><li>Bachelor's degree holder preferably in business management.</li><li>Professional certification in business management.</li><li>Minimum 5 years sales experience preferably in commercial logistics or supply chain management.</li><li>Commercially orientated</li><li>Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage.</li><li>Computer literate</li><li>A proven track record in over achievement of objectives</li><li>Strong numeracy and presentation skills</li><li>Excellent planning, organizing and time management skills</li><li>Ability to manage / lead.</li><li>Relationship building and proven strong negotiation skills</li><li>Ability to influence internally and externally</li><li>Excellent communication and analytical skills</li><li>Customer focus (Internal &amp; External)</li><li>Personal Motivation and drive</li><li>Account Management ability</li><li>Strong written and verbal communication skills are essential</li><li>Strong Analytical skills</li><li>Advanced MS Office knowledge and skills and Intermediate Presentation skills.</li><li>Advanced MS Excel skills and minimum of intermediate knowledge of formulas.</li><li>Fluent in English, Mandarin and Arabic language is an added advantage.</li><li>Critical thinking</li><li>Mathematical skills</li><li>Attention to detail</li><li>Be an effective team player with ability to work under own initiative</li><li>Effective problem-solving skills to identify and solve challenges.</li><li>Ability to work on a team and independently</li><li>Strong organizational skills</li><li>Have Completed a minimum of 18 months in the current role or have obtained pre-authorization from the line manager to apply.</li></ul><p><b>
Our Offer:</b></p><ul><li>Strong career support in an international environment.</li><li>Great culture and colleagues.</li><li>Multifarious benefit program.</li></ul><p>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!</p><p><b><br>
We look forward to receiving your application!</b></p></div>

National Customers Manager - Mandarin Speaker

Nova Water

<div>
 <p>
  Nova&reg; Water is Saudi Arabia&rsquo;s most iconic premium bottled water brand, recognized for its uncompromising quality and continuous innovation. As the Kingdom&rsquo;s leading water brand, Nova&reg; has earned the trust of consumers nationwide and remains a symbol of purity and pride. Rooted in the heart of this land, Nova&reg; continues to set the benchmark for hydration and brand excellence in Saudi Arabia.
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   Key Responsibilities:
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  <strong>
   Leadership &amp; Guidance:
  </strong>
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 <ul>
  <li>
   Provide guidance and training on effective communication skills.
  </li>
  <li>
   Offer technical guidance on data trend analysis for decision-making.
  </li>
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   Provide technical guidance on planning, organizing, and prioritizing activities to meet business objectives.
  </li>
 </ul>
 <p>
  <strong>
   Client Relationship Management &amp; Development:
  </strong>
 </p>
 <ul>
  <li>
   Manage and develop relationships with important customers (mid-tier companies, multinational corporates), potentially leading an account team.
  </li>
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   Develop and implement relationship management plans for complex existing customer accounts to build influence and resolve issues.
  </li>
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   Manage ongoing customer relationships to meet needs, providing analyses and recommendations based on feedback.
  </li>
  <li>
   Develop and implement relationship management plans for
   <em>
    potential
   </em>
   customer accounts to build relationships with key decision-makers.
  </li>
 </ul>
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  <strong>
   Sales &amp; Business Development:
  </strong>
 </p>
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  <li>
   Set clear objectives for sales calls/meetings, tailor presentations to decision-makers, and gather information to identify customer interest and needs.
  </li>
  <li>
   Use expertise to identify and present complex standard products/services, quantities, and configurations at commercial terms, escalating for concessions when needed.
  </li>
  <li>
   Develop a personal network and represent the organization at trade shows and events to identify sales opportunities and enhance reputation.
  </li>
 </ul>
 <p>
  <strong>
   Collaboration &amp; Data Management:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate internally as a customer champion in cross-functional teams to build strong external customer relationships.
  </li>
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   Accurately enter and maintain customer information in the CRM system (or ensure team members do so) for effective retention and business development.
  </li>
 </ul>
 <p>
  <strong>
   Professional Development &amp; Market Knowledge:
  </strong>
 </p>
 <ul>
  <li>
   Develop personal capabilities through training, coaching, and professional accreditation.
  </li>
  <li>
   Maintain an in-depth understanding of relevant technology, external regulations, and industry best practices through continuous learning.
  </li>
 </ul>
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  <strong>
   Qualifications:
  </strong>
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   Minimum 5 years of proven sales experience in the Saudi HORECA market.
  </li>
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   Strong experience with tender
   <strong>
   </strong>
   applications, bidding, and contract negotiation.
  </li>
  <li>
   Excellent leadership, communication, and team management skills.
  </li>
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   Proficient in data analysis, Microsoft Excel, and creating business presentations.
  </li>
 </ul>
 <p>
 </p>
</div>


Key Account Manager HORECA

Wolters Kluwer

<div><div><div>About the Role:</div></div><div><div><div><div><div><div><div><div><div><div><br>
As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.<br>
<br>
Responsibilities:</div><ul><li><div>
Address the most complex customer retention challenges.</div></li><li><div>
Oversee and manage strategic customer records.</div></li><li><div>
Develop and execute cutting-edge customer retention strategies.</div></li><li><div>
Perform in-depth follow-ups to guarantee customer satisfaction.</div></li><li><div>
Provide authoritative product and service information.</div></li><li><div>
Mentor and guide junior associates in addressing escalated issues.</div></li><li><div>
Spearhead advanced retention-focused sales initiatives.</div></li><li><div>
Collaborate with senior management for high-impact problem resolution.</div></li><li><div>
Conduct in-depth analysis and strategic reporting on customer feedback.</div></li></ul><div><br>
Skills:</div><ul><li><div>
Customer Relationship Management: Top-tier expertise in customer relationship techniques.</div></li><li><div>
Communication: Exemplary verbal and written communication abilities.</div></li><li><div>
Language: Must be fluent in both Arabic and English.</div></li><li><div>
CRM Software: Strong proficiency in CRM tools.</div></li><li><div>
Problem Solving: Resolve the most challenging client issues with ease.</div></li><li><div>
Time Management: Expert ability to juggle numerous complex tasks.</div></li><li><div>
Active Listening: Superior understanding of client needs and swift responsiveness.</div></li><li><div>
Team Collaboration: Lead and guide cross-functional team efforts.</div></li><li><div>
Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.</div></li></ul><div></div><div>
#LI-118864</div></div></div></div></div></div></div></div></div></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div></div>

Sales Business Retention Lead - Arabic and English fluent

<div>
 <p>
  Nova&reg; Water is Saudi Arabia&rsquo;s most iconic premium bottled water brand, recognized for its uncompromising quality and continuous innovation. As the Kingdom&rsquo;s leading water brand, Nova&reg; has earned the trust of consumers nationwide and remains a symbol of purity and pride. Rooted in the heart of this land, Nova&reg; continues to set the benchmark for hydration and brand excellence in Saudi Arabia.
 </p>
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  <br/>
 </p>
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  <br/>
 </p>
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  <strong>
   Key Responsibilities:
  </strong>
 </p>
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  <br/>
 </p>
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  <li>
   <strong>
    Leadership &amp; Guidance:
   </strong>
  </li>
  <li>
   Provide guidance and training on effective verbal communication skills.
  </li>
  <li>
   Offer technical guidance on analyzing data trends for decision-making reports.
  </li>
  <li>
   Provide technical guidance on planning, organizing, and prioritizing activities to achieve business objectives efficiently.
  </li>
 </ul>
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   <strong>
    Sales &amp; Customer Relationship Management:
   </strong>
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   Develop and implement customer contact plans for product launches and sales campaigns to build new relationships.
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   Act as the primary contact for customer queries and complaints, resolving issues or escalating as needed.
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   Set clear objectives for sales calls/meetings, deliver presentations, and identify customer interest and needs.
  </li>
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   Identify potential customers through referrals, networking, and industry events (e.g., trade shows).
  </li>
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   Propose suitable products/services and configurations, explain choices, and facilitate purchases.
  </li>
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   Assist in developing internal communications and collaborate with colleagues to build strong external customer relationships.
  </li>
 </ul>
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  <br/>
 </p>
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  <li>
   <strong>
    Team &amp; Performance Management:
   </strong>
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   Monitor team performance, allocate work, review completion, and take corrective actions for quality and timeliness.
  </li>
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   Contribute to formal individual performance management and appraisals.
  </li>
 </ul>
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  <br/>
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  <li>
   <strong>
    Self-Development &amp; Industry Knowledge:
   </strong>
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   Develop personal capabilities through training, coaching, and professional accreditation.
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   Maintain current knowledge of relevant technology, external regulations, and industry best practices.
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  <strong>
   Qualifications:
  </strong>
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   <strong>
    Experience:
   </strong>
   Minimum 5 years of sales experience, specifically in the Saudi
   <strong>
    HORECA/OOH
   </strong>
   market.
  </li>
  <li>
   <strong>
    Leadership:
   </strong>
   Strong leadership skills to manage, motivate, and guide the sales team.
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   <strong>
    Target Management:
   </strong>
   Proven ability to manage and achieve team sales targets, as well as monitor area and individual salesman contributions.
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    Data Analysis:
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   Full proficiency in Excel and strong data analysis skills for reporting and strategy.
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    Sales &amp; Negotiation Skills:
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   Excellent core sales skills, especially strong negotiation and communication abilities with customers.
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    Account Management:
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   Experience in managing client accounts, including overseeing collections and ensuring timely follow-up.
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   Fluent in English .
  </li>
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</div>


Sales Supervisor OOH

Schneider Electric

<div>Job Description:<div></div><div><br>
End User Sales Manager is responsible for managing and growing sales to end-user customers, namely CPG and W&amp;E segments for complete portfolio of Schneider Electric including energy management, automation, and digital transformation solutions.</div><div></div><ul><li><b><br>
Customer Relationship Management</b><ul><li>
Build and maintain long-term relationships with key <b>end-user accounts</b>, including <b>C-level executives (CEO, CFO, CTO, COO, etc.)</b>, decision-makers, and influencers.</li><li>
Act as a <b>trusted advisor</b> to customers by providing strategic insights on energy management, automation, and sustainability trends.</li><li>
Demonstrate <b>thought leadership</b> by sharing Schneider Electric&rsquo;s vision, innovations, and best practices that help customers achieve digital transformation and efficiency goals.</li><li>
Understand customer business drivers and operational challenges, aligning Schneider Electric solutions to create measurable value.</li></ul></li><li><b>
Sales Strategy &amp; Target Achievement</b><ul><li>
Develop and execute sales plans to meet or exceed assigned targets</li><li>
Identify, qualify, and manage sales opportunities and project pipelines</li></ul></li><li><b>
Team Leadership &amp; Development</b><ul><li>
Lead, coach, and motivate a team of sales professionals focused on end-user accounts.</li><li>
Set clear objectives, provide regular feedback, and drive a culture of accountability and customer focus.</li><li>
Facilitate collaboration across teams and ensure alignment with Schneider Electric&rsquo;s overall business strategy.</li></ul></li><li><b>
Project &amp; Solution Selling</b><ul><li>
Promote Schneider Electric&rsquo;s products, systems, and digital solutions for specific projects</li><li>
Collaborate with technical and application engineers to tailor solutions for customers</li></ul></li><li><b>
Collaboration with Partners</b><ul><li>
Coordinate with channel management of distributors, system integrators, and panel builders involved in customer projects</li><li>
Coordinate indirect sales channels to deliver end-user solutions</li></ul></li><li><b>
Market &amp; Competitor Analysis</b><ul><li>
Monitor industry trends, technologies, and competitor activities</li><li>
Identify new business opportunities and potential customers</li></ul></li><li><b>
Reporting &amp; bFO Management</b><ul><li>
Record and track sales activities using CRM tools</li><li>
Provide regular sales forecasts and performance reports</li></ul></li></ul><br>
<div></div>
Qualifications:<br>
<div></div><ul><li>
Proven B2B sales and project management experience</li></ul><br>
<div></div><ul><li>
Strong team leadership and people management skills &mdash; ability to guide, motivate, and develop a sales team toward shared goals</li></ul><br>
<div></div><ul><li>
Technical understanding of energy management, automation, or industrial systems</li></ul><br>
<div></div><ul><li>
Strong communication, negotiation, and presentation skills</li></ul><br>
<div></div><ul><li>
Customer-oriented and results-driven mindset</li></ul><br>
<div></div><ul><li>
Strategic thinking with strong analytical and business acumen</li></ul><br>
<div></div><ul><li>
Experience in building and maintaining C-level relationships and demonstrating thought leadership in the market</li></ul><br>
<div></div><ul><li>
Fluent English, as the role involves communication with global and regional teams</li></ul><br>
<div></div>
About Our Company:<div></div><p><b><br>
Looking to make an IMPACT with your career?</b></p><p>
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.</p><p>
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.</p><p>
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.</p><p>
Become an IMPACT Maker with Schneider Electric &ndash; apply today!</p><p>
&euro;36 billion global revenue<br>
+13% organic growth<br>
150 000+ employees in 100+ countries<br>
#1 on the Global 100 World&rsquo;s most sustainable corporations</p><div></div><div><br>
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div><i><br>
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</i></div><div><br>
</div><div><i>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter </i><i>here</i><br>
<br>
<i>Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</i></div></div><div></div>

End User Sales Manager

Oracle

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   In line with the relevant policy and requirements of the Government of the Kingdom of Saudi Arabia, preference will be given to Saudi nationals who apply for this role.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  What Does Oracle&rsquo;s Customer Success Organization Do?
  <br/>
  <br/>
 </strong>
 Our mission is to to be a catalyst for Oracle&rsquo;s customer success. We want to help our clients realize the maximum value of their Oracle Cloud solutions. We help unlock the full potential of Oracle Cloud by focusing on business outcomes. Indeed, the Customer Success Organization plays a key role in driving business outcomes across: (1) customer, (2) product, (3) partners/implementors, and (4) GTM/sales.
 <br/>
 <br/>
 <ul>
  <li>
   CUSTOMER SUCCESS: We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, and referenceable logos.
  </li>
  <li>
   PRODUCT SUCCESS: We demonstrate the art of the possible across Oracle&rsquo;s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).
  </li>
  <li>
   PARTNER SUCCESS: We train, enable, and certify partners, using SI success as a gateway to customer success.
  </li>
  <li>
   GTM SUCCESS: We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Career Level - M3
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Customer Relationship Management:
 <br/>
 <br/>
 <ul>
  <li>
   Build and nurture strong, long-lasting relationships with key customers.
  </li>
  <li>
   Serve as the primary point of contact for escalated customer issues and ensure timely resolution.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Team Leadership:
 <br/>
 <br/>
 <ul>
  <li>
   Lead and mentor a team of Customer Success Representatives.
  </li>
  <li>
   Foster a collaborative and customer-centric culture within the team.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Customer Onboarding:
 <br/>
 <br/>
 <ul>
  <li>
   Oversee the onboarding process for new clients, ensuring a seamless and positive experience.
  </li>
  <li>
   Develop and implement effective onboarding strategies to drive customer success.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Product Expertise:
 <br/>
 <br/>
 <ul>
  <li>
   Develop a deep understanding of our products and services.
  </li>
  <li>
   Provide guidance and insights to customers on maximizing the value of our offerings.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Renewals and Expansion:
 <br/>
 <br/>
 <ul>
  <li>
   Work closely with the sales team to identify opportunities for upselling and cross-selling.
  </li>
  <li>
   Drive customer renewals by demonstrating the ongoing value of our solutions.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Feedback and Improvement:
 <br/>
 <br/>
 <ul>
  <li>
   Gather customer feedback and collaborate with internal teams to continuously improve products and services.
  </li>
  <li>
   Implement best practices to enhance the overall customer experience.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 If you are&hellip;
 <br/>
 <br/>
 An out-of-the-box thinker always looking for new approaches and solutions. You enjoy rolling up your sleeves and tackling challenges with a hands-on approach.. You have a passion for customer success across the lifecycle-building relationships that blossom into trusted partnerships one decision at a time. Entrepreneurial-minded with sound judgement and can navigate complexity. You take ownership of your individual success as well as those around you, modeling integrity and accountability with colleagues and clients.
 <br/>
 <br/>
 &hellip;then we want to talk to you!
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 Your enthusiasm, knowledge and business acumen, and love and passion for customer success will help Oracle become the leading cloud service provider.
 <br/>
 <br/>
 More specifically, you will have the experience described below:
 <br/>
 <br/>
 <ul>
  <li>
   Passion for and ability to have cross-industry consultative conversations regarding business challenges and opportunities building trusted advisory relationships with customers and partners alike.
  </li>
  <li>
   Deep product and market expertise in Cloud Delivery, including customer needs, competitive landscape, and key trends in the industry.
  </li>
  <li>
   7+ years of experience product line and/or Cloud transformation.
  </li>
  <li>
   Proven experience leading end-to-end success of cloud solutions across Product and other functions including Marketing, Sales, Service, Alliances, and/or Support.
  </li>
  <li>
   A highly collaborative leader who can navigate different personalities, work well in teams, and believes that 1+1=&gt;3.
  </li>
  <li>
   are achieved.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master degree or equivalent.
  </li>
  <li>
   Proven experience in customer success management, with a track record of achieving and exceeding targets.
  </li>
  <li>
   Ability to work effectively with and through a matrix and a virtual organization.
  </li>
  <li>
   Successful track record as Program Director of transformational and international SaaS transformation.
  </li>
  <li>
   Experience in managing Turn around of escalated IT transformation projects.
  </li>
  <li>
   Bring a good level of overall functional Expertise in Saas (especially in ERP/HCM)
  </li>
  <li>
   Commercial sensitiveness of Saas Software contracts and Implementation costs
  </li>
  <li>
   Flexibility to work from home or travel across the region when required (assume max 50% travel &ndash; potentially needing travel on very short notice)
  </li>
  <li>
   Level 3: +7 of relevant experience in a customer success role.
  </li>
  <li>
   Level 4: +10 years of proven experience in customer success management.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PMI Project Management Professional (PMP) Certification or similar.
  </li>
  <li>
   International experience across MEA region
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How You Will Be Measured:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Referenceable Logos
  </li>
  <li>
   Client Satisfaction (CSAT)
  </li>
  <li>
   Net Promoter Score (NPS)
  </li>
  <li>
   Customer Lifetime Value (CLV)
  </li>
  <li>
   Renewals on ATR
  </li>
  <li>
   Install Base Expansion
  </li>
  <li>
   Time to First Value
  </li>
  <li>
   # of Green and red accounts
  </li>
  <li>
   Group revenue and margin
  </li>
  <li>
   Net ARR
  </li>
  <li>
   Net Dollar Retention (NDR)
  </li>
  <li>
   Logo retention (LRR)
  </li>
  <li>
   Coverage (ARR and Accounts)
  </li>
  <li>
   Partner Success (e.g., # of Certified SIs, red accts)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A driver&rsquo;s seat in a top project and program director role with Oracle internal and external visibility. A stepping stone for further growing your own career.
  </li>
  <li>
   Enriching your experience while being hands on and customer facing with the largest Oracle accounts in the region.
  </li>
  <li>
   Being an essential part of Oracle&rsquo;s Global Customer Success organization
  </li>
  <li>
   An ability to grow your network in a wide and international Oracle Cloud ecosystem.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Career Level - M3
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 <br/>
 <br/>
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 <br/>
 <br/>
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 <br/>
 <br/>
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 <br/>
 <br/>
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>


Client Success Snr Manager (Saudi)

Almajdouie

Hotel Operations Manager Jobs in Al Olaya <p>Summary: We are looking for a talented Female Sales Manager in Riyadh to drive sales strategies and manage client relationships. This role requires experience in the fitness equipment or health and wellness industry, where the candidate will lead sales initiatives and explore new business opportunities. Strong leadership, communication, and analytical skills are essential for success in this position.</p><p>Summary: Drive sales and enhance customer experience as a Brand Sales Manager in Riyadh, Saudi Arabia. The ideal candidate excels in vendor relationship management, customer engagement, and inventory optimization. You will lead a cross-functional sales team, ensuring product solutions align with corporate goals and drive business growth. Strong problem-solving skills and strategic thinking are essential for success in this role.</p>

Hotel Operations Manager Jobs in Al Olaya

Explore 1365+ Customer relationship manager in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.