customer service representative Jobs in Dubai United Arab Emirates

customer service representative

analyst wfm reporting - bilingual ( english and arabic ) Jobs in Dubai United Arab Emirates

analyst wfm reporting - bilingual ( english and arabic )

customer care executive Jobs in Dubai United Arab Emirates

customer care executive

customer service agent Jobs in Dubai United Arab Emirates

customer service agent

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

customer retention officer arabic speaker

FXPRO

<div>Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. 


As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
Responsibilities:
<ul>
<li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions</li>
<li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.</li>
<li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.</li>
<li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.</li>
<li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.</li>
<li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.</li>
<li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.</li>
<li>Contact clients for any pending matters related to their accounts.</li>
<li>Anything else that the head of the department deems necessary.</li>
<li>Handle the tickets in the live chats in the designated languages</li>
<li>Perform any other duties and responsibilities assigned by the Account Manager or management team.</li></ul> 


Requirements: 
<ul>
<li>Fluent in English and Arabic Languages, with excellent written and verbal communication skills</li>
<li>Proven experience in providing customer service and support via chat, email, and phone</li>
<li>Strong problem-solving and analytical skills to address customer issues</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Experience with customer support software and CRM systems</li>
<li>Detail-oriented with strong organizational and record-keeping abilities</li>
<li>Ability to build and maintain client relationships 
</li>
<li>Experience in financial services or online trading</li></ul> 


Benefits
<ul>
<li>Competitive compensation package</li>
<li>21 days off and 15 sick leaves annually</li>
</ul><ul><li>Corporate insurance plan</li>
<li>Visa/work permit support</li></ul></div>

Customer Retention Officer (Arabic Speaker)

FxPro Group

<div>Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. 
As a Customer Retention Officer , you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
 
Responsibilities:
<ul><li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions
</li><li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.
</li><li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.
</li><li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.
</li><li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.
</li><li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.
</li><li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.
</li><li>Contact clients for any pending matters related to their accounts.
</li><li>Anything else that the head of the department deems necessary.
</li><li>Handle the tickets in the live chats in the designated languages
</li>Perform any other duties and responsibilities assigned by the Account Manager or management team. 
<li>
 
</li></ul> 
Requirements: 
 
<ul><li>Fluent in English and Arabic Languages , with excellent written and verbal communication skills
</li><li>Proven experience in providing customer service and support via chat, email, and phone
</li><li>Strong problem-solving and analytical skills to address customer issues
</li><li>Ability to manage multiple tasks and prioritize effectively
</li><li>Experience with customer support software and CRM systems
</li><li>Detail-oriented with strong organizational and record-keeping abilities
</li><li>Ability to build and maintain client relationships
 
</li>Experience in financial services or online trading 
<li>
</li></ul> 
Benefits
<ul><li>Competitive compensation package
</li><li>21 days off and 15 sick leaves annually
</li></ul><ul><li>Corporate insurance plan
</li><li>Visa/work permit support</li></ul></div>

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

CANADIAN UNIVERSITY DUBAI

<div>Canadian University Dubai invites applications for the position of Student Affairs Officer within the Student Affairs Division. This role contributes to the University&rsquo;s commitment to supporting an engaging, inclusive, and vibrant student experience. The successful candidate will play a key role in planning and delivering initiatives that enrich student life, promote student success, and strengthen community engagement across the University.
Position Overview
The Student Affairs Officer reports directly to the VP Student Affairs and is responsible for managing a wide range of student events and activities throughout the academic year. This includes planning, coordinating, and executing internal and external events, overseeing student success and retention initiatives, supervising key student support areas, and collaborating with institutional partners. The role requires both independent work and teamwork, with responsibility for escalating major concerns or decisions to the manager or VP Student Affairs as appropriate.
Key Responsibilities
The Student Affairs Officer&rsquo;s responsibilities include, but are not limited to, the following:
<div>Event Planning and Student Engagement
 
<ul><li>Prioritize, organize, plan, and coordinate internal and external student events including orientation, student success initiatives, new student activities, career development events, and alumni engagement activities
</li><li>Develop event plans and secure required approvals
</li><li>Create comprehensive project plans including presentations, exhibitions, and sponsorships
</li><li>Build and maintain relationships with partners and external stakeholders to ensure successful event delivery
</li></ul></div><div>Budget and Operational Oversight
 
<ul><li>Develop and manage annual budgets for all events, ensuring all materials and services are accounted for including catering, lighting, invitations, photography, gifts, DJ services, sponsorships, and VIP requirements
</li><li>Manage outsourcing and the coordination of contractors as necessary
</li></ul></div><div>Student Support and Success
 
<ul><li>Plan and implement activities that support first-year students and strengthen first-year retention strategies
</li><li>Supervise the Student Success Center and oversee related programs
</li><li>Work closely with the Student Council in planning events, supporting leadership development, and organizing student council elections
</li></ul></div>Additional duties may be required from time to time to support departmental objectives.
Minimum Qualifications and Experience
<div>Qualifications
 
<ul><li>A Bachelor degree in Marketing or Events Management is preferred
</li><li>Preference will be given to candidates with Canadian affiliation
</li></ul></div><div>Knowledge and Skills
 
<ul><li>Strong planning and organizing abilities
</li><li>Advanced multi-tasking skills
</li><li>Proficiency in Microsoft Word, PowerPoint, and Excel
</li><li>Strong communication skills
</li><li>Customer service orientation and commitment to achievement
</li><li>Excellent interpersonal skills
</li><li>Strong English verbal and written skills, Arabic or French is an asset
</li><li>Understanding of the higher education environment locally and internationally
</li></ul></div><div>Critical Competencies
 
<ul><li>Strong time management skills
</li><li>Organized and structured approach to work
</li><li>Flexibility and adaptability
</li><li>Excellent administrative and record-keeping capabilities
</li><li>Strong presentation skills
</li><li>Ability to work under pressure
</li><li>Effective communication skills
</li><li>Creativity and understanding of the sales process
</li><li>Knowledge of internet technologies and email tools
</li><li>Excellent written English
</li></ul></div><div>Languages
 
<ul><li>English
</li><li>Arabic or French is an asset
</li></ul></div>Other Essential Competencies
 
Team Player , with proven commitment to collaboration, resource sharing, and contribution to departmental and institutional goals and values. 
Additional Information
The role requires strong communication and interpersonal skills and the ability to build effective relationships with internal and external partners. The Student Affairs Officer will also provide support to the Community and Outreach Department as required. 
Why Join Canadian University Dubai?
At Canadian University Dubai (CUD) , we offer more than just a job, we offer a mission. As one of the UAE&rsquo;s leading higher education institutions, we combine Canadian academic excellence with a vibrant, inclusive, and innovative campus experience. Here&rsquo;s why you&rsquo;ll love working with us:
<ul><li>A culturally diverse and collaborative academic environment
</li><li>A mission-driven institution focused on empowering future leaders
</li><li>Opportunities for personal and professional growth
</li><li>Strong ties to Canada and international education standards</li></ul></div>

Student Affairs Officer

Compass International LLC.

Immediate Hiring | Digital Marketing Agency &ndash; EgyptJob Title: Multimedia &amp; Motion Graphics Designer (Arabic Speaker) Location: Cairo, Egypt &ndash; Full-time (Remote)We are hiring immediately for a Multimedia &amp; Motion Graphics Designer (Arabic speaker only) to handle logos, branding, 2D designs, motion graphics, and video editing for our digital campaigns and social media.Responsibilities<ul><li>Design logos, brand identities, and 2D social media posts</li><li>Create motion graphics &amp; animations for reels, stories, and ads</li><li>Edit videos (cuts, transitions, basic sound sync) using Premiere Pro &amp; After Effects</li><li>Ensure all visuals are consistent with the brand identity</li></ul>Requirements<ul><li>Fluent Arabic speaker (mandatory) + strong English</li><li>2&ndash;4 years experience in multimedia / motion graphics / branding</li><li>Strong portfolio in logos, branding, 2D design, and animated content</li><li>Excellent skills in Photoshop, Illustrator, After Effects, Premiere Pro</li></ul>Important: We are looking for a full-stack Multimedia Designer. Candidates must have all of the above skills. Applications from candidates who only cover one or two of these areas will not be considered. How to ApplySend your CV and portfolio link to: pr@thegorillavibe.com Email subject: &ldquo;Multimedia &amp; Motion Graphics Designer &ndash; Egypt &ndash; [Your Name]&rdquo;Job Type: Full-time

Multimedia Designer

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Ocean Gate

Job Title: Media Buyer (E-commerce / Digital Marketing)Overview We are looking for a highly skilled and data-driven Media Buyer with 5+ years of experience in digital advertising, technical SEO, landing page optimization, email marketing campaigns, and e-commerce platforms (Shopify &amp; WooCommerce). The ideal candidate understands the full acquisition funnel and can optimize both traffic and conversions.MUST BE AN ARABIC SPEAKERKey Responsibilities<ul><li>Plan, launch, and optimize paid advertising campaigns across Meta Ads, Google Ads, TikTok Ads, Snapchat Ads, and other platforms.</li><li>Conduct audience research, competitor analysis, and market insights to guide targeting and creative strategy.</li><li>Optimize landing pages for higher conversion rates (CRO) and ensure best practices in structure, speed, layout, and usability.</li><li>Apply technical SEO to improve landing page performance, indexing, load speed, and quality scores.</li><li>Manage and update landing pages within Shopify and WooCommerce.</li><li>Create, plan, and optimize email marketing campaigns, including automations, flows, and retargeting sequences (Klaviyo, Mailchimp, HubSpot, etc.).</li><li>Use CRM platforms for segmentation, customer journey mapping, and behavior-based retargeting.</li><li>Track and analyze campaign performance (ROAS, CPA, CTR, CPC, conversions) and generate actionable insights.</li><li>Run A/B tests on creatives, audiences, landing pages, funnels, and email flows.</li><li>Collaborate with creative and development teams on content, ads, and customer journeys.</li><li>Prepare weekly/monthly reports showing results, insights, and improvement recommendations.</li><li>Stay updated with advertising platform changes and e-commerce marketing trends.</li><li>Design, develop, and maintain scalable e-commerce applications and websites.</li><li>Integrate payment gateways, inventory management systems, and third-party APIs.</li><li>Implement SEO best practices and analytics tracking within web applications.</li><li>Collaborate with marketing teams to align technical solutions with campaign goals.</li><li>Manage and optimize social media ad campaigns across platforms (Facebook, Instagram, Google Ads).</li><li>Analyze campaign performance data and provide actionable insights for improvement.</li><li>Ensure website security, performance, and compliance with industry standards.</li></ul>Requirements<ul><li>Minimum 5 years of experience as a Media Buyer or Performance Marketer.</li><li>Strong experience with Shopify and WooCommerce.</li><li>Solid understanding of technical SEO (site speed, indexing, structure, on-page optimization).</li><li>Experience building and optimizing email campaigns and automation flows.</li><li>Strong knowledge of CRM systems and audience segmentation.</li><li>Advanced proficiency in analytics tools (GA4, Shopify analytics, tracking pixels, UTM setup).</li><li>Excellent analytical skills and ability to interpret performance data.</li><li>Strong communication, reporting, and teamwork skills.</li><li>Ability to manage multiple accounts in a fast-paced environment.</li><li>MUST BE AN ARABIC SPEAKER</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>Proven experience in e-commerce development (Shopify, Magento, WooCommerce, or custom platforms).</li><li>Strong knowledge of digital marketing tools (Google Analytics, Facebook Ads Manager, etc.).</li><li>Hands-on experience as a Social Media Buyer, including budgeting and ROI optimization.</li><li>Proficiency in programming languages (JavaScript, PHP, Python) and frameworks (React, Laravel, Django).</li><li>Familiarity with cloud services (AWS, Azure) and database management (MySQL, PostgreSQL).</li><li>Excellent problem-solving skills and ability to work in cross-functional teams.</li><li>Agency experience is a plus.</li><li>Certifications in Google Ads, Meta Blueprint, SEO, or CRM platforms.</li><li>Experience with CRO tools, funnel building, heatmaps, and A/B testing tools.</li><li>MUST BE AN ARABIC SPEAKER</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>E-Commerce: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Social Media Buyer

Explore 3857+ Customer retention officer arabic speaker in Dubai United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

3857 customer retention officer arabic speaker jobs IN Dubai United Arab Emirates

Customer Retention Officer (Arabic Speaker)

Customer Retention Officer (Arabic Speaker)

Customer Services Representative

Student Affairs Officer

Multimedia Designer

Customer Success Specialist

Social Media Buyer