customer service representative Jobs in Dubai United Arab Emirates

customer service representative

sales officer Jobs in Dubai United Arab Emirates

sales officer

sales consultant Jobs in Dubai United Arab Emirates

sales consultant

telesales representative Jobs in Dubai United Arab Emirates

telesales representative

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

customer service agent

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As a Cargo Customer Service Agent you will, provide existing and potential customers with consistent quality service promoting and selling all products and services including a comprehensive sales / system support and information brokerage service to customers with regards to all products rates, details, bookings, connections and regulations.
In this role, you will:
<ul><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
</li><li>Ensures safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction for the desired safety behaviours and leading with safety.
</li><li>Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations.
</li><li>Implements day-to-day operations assigned and ensures compliance with the established standards and procedures.
</li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices, cost reduction and productivity improvement.
</li><li>Attends to queries from customers on export or import of freight to ensure that all information is provided in a timely and accurate manner.
</li><li>Follows up on customer complaints by attending to them and recording them and initiating relevant action on functional and operational issues to ensure customer satisfaction and long-term relationships using specific software programme.
</li><li>Ensures staff are aware about changes such as new destinations, tariff, fuel surcharge, embargo restrictions and specific guidelines given to customers for shipments like AVI/HUMPER/DGR/VUN in order to disseminate accurate and prompt information.
</li><li>Supports Cargo Customer Service Supervisor to compile statistics to generate the required reports on the sales/revenue which needs to be handed over to revenue accounts on a daily basis to ensure that correct rates are applied and payments ae claimed from respective agents as well as service levels.
</li><li>Maintains Cargo Contact Centre database by obtaining correct and updated details of customers and same to be updated in the database application year. Updates all new information regarding embargos, restrictions and Agent/Airline contact details in Call Centre Rate System.
</li><li>Manage the Calogi Helpdesk mailbox and ensure timely correspondence to customers on queries / issues.
</li><li>Participate in commercial activities of dnata Cargo whenever required by the management.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>High School with a Certificate (12 years of schooling) and 2-4 years of experience in customer services oriented department of an airline or similar experience in a service Industry.
</li><li>Proficient understanding of airlines&rsquo; customer service product (specific airport related requirements).
</li><li>Proficient IT and Computer Literacy.
</li><li>English Language Skills: Level 5.
</li><li>Basic Safety Awareness Skills.
</li><li>Basic Planning and Organizing Skills.
</li><li>Proficient Communication Skills.
</li><li>Proficient Negotiation Skills.
</li><li>Basic Customer Management Skills.
</li></ul></div>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Cargo Customer Service Agent

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Presentail SA

Suad Typing Center

<ul><li>Address customer inquiries with precision and empathy, ensuring each interaction leaves a positive impression.</li><li>Respond to customer inquiries via phone, email, chat, or social media.</li><li>Handle customer complaints, provide appropriate solutions and follow up to ensure resolution.</li><li>Maintain customer records by updating account information.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Provide accurate, valid, and complete information by using the right methods.</li><li>Collaborate with other departments to resolve issues efficiently.</li></ul>

dnata logistics

Customer Service Agent - AOG Desk <ul><li> Follows relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.</li><li> Communicating with agents, suppliers, and airlines to coordinate shipment collection/delivery in a timely manner and to keep customers updated on shipment status.</li><li> Quickly and effectively responding to AOG (Aircraft on Ground) requests in accordance with contractual parameters with the client to ensure smooth operation.</li><li>Manage Ad hoc demands from agents, suppliers, and customers efficiently. Will be required to be available for a 24/7 shift pattern.</li><li>Maintain contact with all parties involved throughout the process to ensure that any required aircraft parts are arranged and shipped in accordance with contract and incoterm.</li><li>Negotiating rates and services with agents/airlines/shipping lines and providing quotes to customers/agents as needed.</li><li>Coordinates customer issues with various company functions (such as transportation, logistics, customs clearance, and finance).</li><li>Close collaboration with the customs clearance and transportation teams for shipment clearance, collection, and delivery.</li><li>Ensures that agents&#x27; and third-party invoices have been checked, approved, and paid by coordinating with accounts payable.</li><li>Ensure that the job folders are billed and closed on time.</li><li>Update the shipment milestones in the tracker in accordance with department standards.</li><li>Maintaining a positive, empathetic, and professional attitude toward customers always.</li></ul>

Customer Service Agent - AOG)

Technest support Center

� We Are Hiring – Vietnamese Call Center (Finance Advisor) – UAE �

� Location: UAE (must already be based in UAE)
� Working Hours: fixed shifts
� Nationality: Vietnamese

 � Responsibilities:

-Handle client calls & queries
-Explain financial services
-Maintain records & follow-ups
-Build client trust & support

Job Purpose With over 40 years of global trading experience, SkyCargo connects people and business to a world of incredible opportunities Within this role you will be based in a Contact Center environment providing the highest level of service in order to sell Emirates products such as air tickets, cargo products and solutions with an aim to improve the customer experience and increase company revenue. <ul> <li>Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products. </li> <li>Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa &amp; health requirements and other details such as check-in place and time. </li> <li>Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. </li> <li>Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. </li> <li>Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).</li> </ul> <ul> <li>Support the Customer Sales &amp; Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.</li> </ul> <ul> <li>Respond to queries from customers and agents in relation to the import and export of Cargo, from the point of quotation through to reservation. Provide system support to customers to enable them to self-service their requirements on our website.</li> </ul> <ul> <li>Follow up on quotes given to customers and agents to consistently look at opportunities to increase the tonnage and maximize revenue. Keep customers and/or agents notified on the status of their shipment.</li> </ul> Qualification <ul> <li>10 years schooling or equivalent.</li> <li>Excellent interpersonal, telephone and customer service skills.</li> <li>Ability to work in a busy sales team environment.</li> <li>PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.</li> <li>Knowledge of contact center and airline industry procedures and methodology.</li> <li>Standard Fares and ticketing courses, Skywards and MARS reservations systems</li> <li>Can read, write, speak in Arabic is an advantage </li> </ul> Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group. Salary &amp; benefits Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com

Customer Sales & Service Agent

Explore 7155+ Customer service agent in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7155 customer service agent jobs IN Dubai United Arab Emirates

Cargo Customer Service Agent

Customer Service Agent

Customer Service Agent

Customer Service Agent

Customer Service Agent - AOG)

Customer Service Agent

Customer Sales & Service Agent