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customer service advisor arabic speakers cairo

Concentrix

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at Fifth settlement, New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Work location: Fifth settlement, New Cairo, Egypt
 
 
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 <li>
 Free online courses.
 </li>
 </ul>
</div>

Customer Service Specialist

Tabby | تابي

<div>
 
 
 Department:
 
 Customer Support Ops
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 About Tabby
 
 
 
 Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
 
 
 We&rsquo;re also a financial company, please note that some of our products
 
 charge interest
 
 .
 
 
 We&rsquo;re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you&rsquo;re motivated, professional, and want to be part of a growing company, read further.
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Support our customers through
 
 phone, chat, and email
 
 in
 
 both English and Arabic
 
 </li>
 <li>
 Answer questions, solve problems, and make sure customers have a good experience
 </li>
 <li>
 Follow clear guidelines and use tools to help customers quickly and correctly
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 
 Base salary:
 
 15,000 EGP gross (around 12,250 EGP net)
 </li>
 <li>
 
 Language allowance:
 
 up to 7,000 EGP gross (around 4,250 EGP net) based on English &amp; Arabic level
 </li>
 <li>
 
 Performance bonus:
 
 up to 70% of your base salary
 
 </li>
 </ul>
 Top performers can earn
 
 up to 33,000 EGP gross (around 27,000 EGP net)
 
 
 
 <ul>
 <li>
 
 Paid training:
 
 3 weeks in the office
 </li>
 <li>
 
 Nesting period:
 
 3 weeks handling real customers cases
 
 while receiving close support
 
 </li>
 <li>
 
 Work location
 
 : The Greek Campus, Downtown Cairo (work from home available for consistent performers past probation)
 
 
 
 </li>
 </ul>
 
 Is This Role Right for You?
 
 
 
 
 What We&rsquo;re Looking For
 
 <ul>
 <li>
 You
 
 speak and write clearly in both Arabic and English
 
 (B2 level or above in English)
 </li>
 <li>
 You&rsquo;re comfortable with
 
 rotational shifts
 
 and can work from the office
 </li>
 <li>
 You&rsquo;re
 
 helpful
 
 ,
 
 calm under pressure
 
 ,
 
 quick to learn
 
 , and
 
 take your work seriously
 
 .
 
 
 </li>
 </ul>
 
 What We&rsquo;re Not Looking For
 
 We don&rsquo;t want to oversell. This is
 
 real customer service work
 
 , it can be stressful, especially during busy hours. You need to be
 
 ready to handle difficult conversations
 
 ,
 
 follow processes carefully
 
 , and
 
 keep a good attitude
 
 even on tough days.
 
 
 
</div>

Customer Support Representative.

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts. You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 <ul>
 <li>
 Being able to explain the impact that your role and actions have on the fair treatment of customers
 </li>
 <li>
 Being able to explain the potential implications for customers who are not treated fairly by you or others
 </li>
 <li>
 Making the fair treatment of customers central to all that you do
 </li>
 <li>
 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 </li>
 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Customer Service Consultant

<div>
 
 Job Title:
 
 
 
 Customer Service - Telecommunication Advisor Vacancies
 
 
 
 
 
 
 Job Description:
 
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success?
 
 
 The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.
 
 
 
 
 
 
 Requirements :-
 
 
 
 - GRADs only
 
 
 - English level B2 or above is a MUST
 
 
 - Ready to start immediately
 
 
 -Flexible with night &amp; Over night shifts
 
 
 
 
 
 
 Benefits :-
 
 
 
 - Transportation Provided
 
 
 - Social &amp; Medical insurance
 
 
 - Immediately Hiring
 
 
 - Night Shifts Allowance
 
 
 - 24/7 Shifts
 
 
 -Competitive Salary
 
</div>

Customer Service Representative - English Speakers

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Fleet &amp; Facilities Supervisor
 
 
 
 
 Position
 
 
 
 In this role, you will oversee fleet operations across Egypt in both the market and GSC, focusing on process improvements by introducing initiatives to enhance service, quality, and cost efficiency. You will manage market facilities, handle preventive and corrective maintenance, execute daily checklists, address gaps/issues promptly, and oversee maintenance contracts. You will ensure project quality, coordinate execution with other departments, prepare reports and analytics, and enforce EHS policies in compliance with Egyptian Civil Defense requirements and JTI Safety Standards. Additionally, you will monitor KPIs (Fleet, Facilities, Energy, Safety) and contribute to sustainability and Green Mobility goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Facility Management (35%) You will handle technical faults, maintain buildings in good condition, and plan upgrades to meet JTI standards. Your role includes coordinating maintenance, overseeing contractors, managing utilities and consultants, and working with site layouts and drawings (civil, mechanical, electrical). You will also support engineering tasks within your scope
 </li>
 <li>
 Projects (20%) Oversee Fleet &amp; Facilities projects, ensure utilities for smooth sales operations, monitor contractor progress, and deliver projects on time, within budget, and to quality standards. You will also support renovations, sustainability, and green mobility initiatives
 </li>
 <li>
 Fleet (15%) Supervise daily fleet operations, manage contracts with service providers, and monitor fuel consumption. Your role includes improving fleet services for JTI employees by proposing updates to SOPs and operations, collaborating with procurement and legal to review contracts, and ensuring compliance with Global Driver Safety policies
 </li>
 <li>
 Environment, Health &amp; Safety (15%) You will ensure health and safety standards in Market DCs and Fleet operations by developing measures, training drivers on EHS practices, and analyzing accidents to implement preventive solutions. Support safety awareness through campaigns, provide sustainability solutions to meet savings targets, and track EHS-related KPIs, delivering timely reports
 </li>
 <li>
 Budgeting (15%) You will plan the Fleet &amp; Facilities budget and track monthly expenses to ensure cost efficiency. Identify areas of excess energy and water consumption and suggest solutions to improve usage. Additionally, you will help implement cost-saving initiatives
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Engineering is preferred)
 </li>
 <li>
 Minimum 3 years of relevant experience
 </li>
 <li>
 Fluent in oral and written English and Arabic
 </li>
 <li>
 Computer Excellent skills in MS Office tools
 </li>
 <li>
 Communication, Time Management and Problem Solving Skills
 </li>
 <li>
 Supervisory skills and project management professional experience are preferred
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 
 Next Steps
 
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with TA &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
 
</div>

Fleet & Facilities Supervisor

Bridgestone EMEA

<div>
 POSITION SNAPSHOT
 
 
 JobReq ID: 55057
 
 
 Type of work: On site
 
 
 Type of contract: Open-ended/permanent
 
 
 Full/Part Time: Full time
 
 
 Location:
 
 
 Cairo, EG
 
 
 
 About Us
 
 
 
 Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a &ldquo;Bridgestone West&rdquo; strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
 
 
 
 About The Role
 
 
 
 
 About the Role
 
 
 
 
 Job Purpose
 
 
 
 The Account Lead-Consumer will report to the Regional Director-Africa. The Account Lead is primarily responsible for handling distributers and customers in designated markets. This is a regional role, based in
 
 Cairo,Egypt
 
 interacting with our entities based in Egypt
 
 
 The Account Lead is responsible for setting and executing the marketing sales plan and targets, in line with the Bridgestone Group core values. They take full ownership of their territory in regard to knowing the market channels, the competition and relevant pricing of the product.
 
 
 
 Main Responsibilities
 
 
 
 
 1
 
 
 . Client &amp; Account Management
 
 
 
 
 <ul>
 <li>
 Manage relationships with distributor senior management and sales teams
 </li>
 <li>
 Lead key account management and ensure customer satisfaction
 </li>
 <li>
 Drive profitability for both distributors and Bridgestone
 </li>
 <li>
 Market Development &ndash; Consumer Tyres
 </li>
 <li>
 Develop and execute consumer tyre market strategies across Egypt
 </li>
 <li>
 Analyze market trends, pricing, consumer behavior, and channel performance
 </li>
 <li>
 Monitor regional factors such as vehicle trends, seasonality, and regulations
 </li>
 <li>
 Translate insights into actionable business strategies
 </li>
 <li>
 Business Development &amp; Channel Management
 </li>
 <li>
 Identify and develop new business opportunities
 </li>
 <li>
 Expand distribution across retail, workshops, and regional channels
 </li>
 <li>
 Ensure optimal product mix, pricing, and market execution
 </li>
 <li>
 Track competitor activity and market dynamics
 </li>
 <li>
 Supply Chain &amp; Operations
 </li>
 <li>
 Coordinate with supply chain teams to ensure product availability (1,000+ SKUs)
 </li>
 <li>
 Support stock optimization and forecasting
 </li>
 <li>
 Manage monthly orders and demand planning with distributors
 </li>
 <li>
 Strategic Planning &amp; Execution
 </li>
 <li>
 Develop annual, quarterly, and monthly sales plans
 </li>
 <li>
 Execute marketing activities and manage budgets with central teams
 </li>
 <li>
 Ensure alignment with Bridgestone MEA strategy and brand standards
 </li>
 <li>
 Enhance go-to-market strategies and operational efficiency
 </li>
 <li>
 Market Intelligence &amp; Reporting
 </li>
 <li>
 Conduct market and competitor analysis
 </li>
 <li>
 Monitor product launches, promotions, and pricing trends
 </li>
 <li>
 Provide structured market feedback to regional/global teams
 </li>
 <li>
 Track distributor performance and implement improvement plans
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Collaborate with internal teams and external partners
 </li>
 <li>
 Act as a business consultant to distributors
 </li>
 <li>
 Ensure effective communication across all stakeholders
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Business, Marketing, or related field preferred)
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 <ul>
 <li>
 5-7 years of Proven experience in sales, key account management, or distribution management
 </li>
 <li>
 Experience in automotive or tyre industry is a strong advantage
 </li>
 <li>
 Regional (Africa/Middle East) exposure preferred
 
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 
 <ul>
 <li>
 Strong understanding of market analysis, pricing, and sales planning
 </li>
 <li>
 Experience in supply chain coordination and forecasting
 </li>
 <li>
 Proficiency in MS Office and reporting tools
 
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 
 <ul>
 <li>
 English (mandatory)
 </li>
 <li>
 Arabic and/or French (preferred)
 
 
 
 </li>
 </ul>
 
 Behavioral Skills
 
 
 
 
 <ul>
 <li>
 Strong leadership and relationship management
 </li>
 <li>
 Strategic thinking and problem-solving
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Results-driven with high accountabilityTop of Form
 
 
 
 </li>
 </ul>
 
 Bottom of Form
 
 
 
 
 What We Offer
 
 
 
 At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to &ldquo;Serve Society with Superior Quality&rdquo;, for that, we offer you more than just a competitive payment; we will provide you:
 
 
 
 <ul>
 <li>
 A supportive and engaging onboarding experience to ensure a smooth transition into our team.
 </li>
 <li>
 The opportunity to develop and grow, through training and regular mentorship.
 </li>
 <li>
 Corporate Social Responsibility activities.
 </li>
 <li>
 A truly global, dynamic and challenging work environment.
 </li>
 <li>
 Agility and work/life effectiveness and your long-term well-being.
 </li>
 <li>
 A diverse and inclusive team.
 
 
 
 </li>
 </ul>
 We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
</div>

Account Lead - Consumer(Egypt)

Explore 109+ Customer service advisor arabic speakers cairo in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.