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customer service advisor

Commercial Bank of Dubai

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Customer Service Advisor

Specialism: IFS - Internal Firm Services - OtherJob Description & Summary: At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Position summary: To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.Primary duties and responsibilitiesFinancial<ul><li>Adhere to the allocated budget for the administrative function of the office</li></ul>Customer<ul><li>Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately</li><li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li></ul>Internal Process<ul><li>Assist with visitor check-in process</li><li>Maintain visitor and caller logs</li><li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li><li>Answer queries from visitors and callers, and refers them to the appropriate person</li><li>Perform general maintenance of the reception area</li><li>Co-ordinate with Security where relevant</li><li>Support office manager in events planning and organization</li><li>Act in accordance with regulations</li><li>Perform other administrative duties as required</li><li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li><li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li></ul>Education: High school certificate (equivalent) or Bachelor's degreeLanguage: Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plusOverall Experience: Min 3 years of experience in customer service related role such as front desk or receptionist roleSpecific Skills<ul><li>Experience with a professional services firm is an advantage</li><li>Knowledge and Skills</li><li>Strong organizational skills</li><li>Excellent oral communication and interpersonal skills</li><li>Must possess a professional telephone manner</li><li>Demonstrated ability to work under pressure</li><li>Demonstrated ability to work on own initiative</li><li>Demonstrated team player</li><li>Must possess a warm, friendly and professional demeanor</li><li>Basic PC skills on excel and word</li><li>Basic keyboard skills (at least 25 wpm)</li></ul>

PricewaterhouseCoopers

Primary duties and responsibilities
<ul>
 <li>Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately</li>
 <li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li>
</ul>
Internal Process
<ul>
 <li>Assist with visitor check-in process</li>
 <li>Maintain visitor and caller logs</li>
 <li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li>
 <li>Answer queries from visitors and callers, and refers them to the appropriate person</li>
 <li>Perform general maintenance of the reception area</li>
 <li>Co-ordinate with Security where relevant</li>
 <li>Support office manager in events planning and organization</li>
 <li>Act in accordance with regulations</li>
 <li>Perform other administrative duties as required</li>
 <li>Learning and Growth</li>
 <li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li>
 <li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li>
</ul>
Education High school certificate (equivalent) or Bachelor's degree
Language Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus 
Overall Experience Min 3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills 
<ul>
 <li>Experience with a professional services firm is an advantage </li>
 <li>Strong organizational skills</li>
 <li>Excellent oral communication and interpersonal skills</li>
 <li>Must possess a professional telephone manner</li>
 <li>Demonstrated ability to work under pressure</li>
 <li>Demonstrated ability to work on own initiative</li>
 <li>Demonstrated team player</li>
 <li>Must possess a warm, friendly and professional demeanor</li>
 <li>Basic PC skills on excel and word</li>
 <li>Basic keyboard skills (at least 25 wpm)</li>
</ul>

Ali & Sons

Service Advisor
 About the Role 
 We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities
Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.
Coordinate with the Foreman on required work and ensure accurate documentation in DMS.
Keep customers updated through regular follow-ups and provide service advice on vehicle needs.
Review service history to validate current repair requests and warranty eligibility.
Obtain repair approvals and maintain proper evidence.
Resolve customer concerns in coordination with the Customer Relations team.
Monitor and update WIP reports regularly.
Ensure compliance with health &amp; safety procedures and maintain a professional image.
Perform additional duties as assigned by the Service Manager. KPIs
Achievement of labor and parts sales targets.
Customer Satisfaction Index (CSI) scores.
Completion of required online training.
Management of WIP and reduction of unjustified job cards. Qualifications
2 5 years experience as a Service Advisor in the automotive industry (UAE experience preferred).
Strong knowledge of vehicle servicing and warranty procedures.
Excellent communication and customer service skills.
Fluency in English (Arabic is an advantage).
Proficiency in MS Office and dealership management systems (DMS).

Service Advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Toretto Auto Services

Job Summary:The Service Advisor acts as the main link between customers and the workshop. They are responsible for understanding customer complaints, preparing job estimates, coordinating with technicians, and ensuring timely delivery of vehicles with complete customer satisfaction.Key Responsibilities:<ul><li>Greet customers and understand their vehicle service and repair requirements.</li><li>Record customer complaints accurately and open job cards in the system.</li><li>Provide service estimates and explain repair details, costs, and timelines to customers.</li><li>Coordinate with workshop technicians to ensure accurate diagnosis and repair.</li><li>Monitor job progress and update customers on repair status.</li><li>Conduct a final inspection before vehicle delivery to ensure quality service.</li><li>Prepare and explain the final invoice to the customer.</li><li>Handle customer feedback and resolve service-related concerns promptly.</li><li>Promote additional services or maintenance packages when appropriate.</li><li>Maintain records of customer interactions, service history, and follow-ups.</li><li>Ensure workshop jobs are completed as per manufacturer and company standards.</li><li>Support service campaigns, warranty claims, and aftersales programs.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma / Degree in Automobile Engineering or related field (preferred).</li><li>2&ndash;5 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles (mechanical &amp; electrical).</li><li>Excellent communication and customer handling skills.</li><li>Ability to prepare job estimates and explain repairs clearly to customers.</li><li>Basic computer knowledge (DMS / ERP systems, MS Office).</li><li>Positive attitude, patience, and ability to work under pressure.</li></ul>Key Competencies:<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Technical Understanding</li><li>Team Coordination</li><li>Problem Solving &amp; Decision Making</li></ul>Work Environment:<ul><li>Workshop and front-office-based role.</li><li>Interaction with customers, technicians, and service team daily.</li><li>Requires neat appearance and professional behavior.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

TALENTMATE

<div>
 
 Job Description
 
 
 
 The role of a Service Advisor in the automotive industry is pivotal as it acts as a bridge between the customer and the mechanic, ensuring that clients' automotive needs are accurately assessed and met. A Service Advisor must possess excellent customer service skills to build and maintain relationships with clients, providing them with a seamless experience from the moment they walk through the door to the completion of their vehicle service. They are responsible for creating service orders, communicating with customers about vehicle problems and repair timelines, and acting as a liaison between customers and the service team. This position plays a crucial role in ensuring customer satisfaction, service retention, and revenue growth for the dealership or service center. The ideal candidate will thrive in a fast-paced environment, possess strong multitasking abilities, and demonstrate a comprehensive understanding of automotive technology.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Greet customers promptly and courteously upon their arrival at the service center.
 </li>
 <li>
 Conduct initial customer consultations to determine automotive service requirements and concerns.
 </li>
 <li>
 Create detailed and accurate service orders based on customer needs and vehicle inspections.
 </li>
 <li>
 Communicate service and repair updates to customers in a timely manner.
 </li>
 <li>
 Coordinate with automotive technicians to ensure accurate diagnosis and repair of vehicles.
 </li>
 <li>
 Advise customers on the importance of regular maintenance and promote service retention.
 </li>
 <li>
 Assist customers in understanding repair procedures, costs, and timelines effectively.
 </li>
 <li>
 Handle customer complaints and resolve issues to maintain satisfaction levels.
 </li>
 <li>
 Maintain customer records and documentation in the dealership management system.
 </li>
 <li>
 Liaise with the parts department to ensure availability of necessary automotive parts.
 </li>
 <li>
 Provide exceptional customer service to enhance dealership reputation and customer loyalty.
 </li>
 <li>
 Monitor and manage workflow to ensure timely service delivery to customers.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; further education preferred in automotive technology.
 </li>
 <li>
 Proven experience as a Service Advisor or in a similar customer-facing role.
 </li>
 <li>
 Strong understanding of automotive technology, service processes, and repair techniques.
 </li>
 <li>
 Excellent communication and customer service skills with a professional demeanor.
 </li>
 <li>
 Ability to multitask and manage time effectively in a fast-paced environment.
 </li>
 <li>
 Proficiency with dealership management software and Microsoft Office applications.
 </li>
 <li>
 Problem-solving skills with a focus on customer satisfaction and service improvement.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/
 
 
 Sector: Recruitment &amp; Staffing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
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 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Service Advisor | Automotive 10N25

Explore 7208+ Customer service advisor in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7208 customer service advisor jobs IN Dubai United Arab Emirates

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

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Service Advisor | Automotive 10N25