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customer service officer Jobs in Abu Dhabi

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customer service agent

Hilton

<div>Restaurant Reservations Agent - Food and Beverage - Conrad Abu Dhabi Etihad Towers
A Reservations Agent will serve as the main contact for restaurant reservations at the hotel.
What will I be doing?
As a Reservation Agent, you will serve as the first line of inquiry for restaurant reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Restaurant Reservations Agent - Food and Beverage - Conrad Abu Dhabi Etihad Towers

<div>Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi
A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. 
What will I be doing?
As a Guest Service Agent in Housekeeping, you will make sure that our Guests experience a clean, comfortable, and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.
Key Responsibilities<ul><li>
Respond promptly and efficiently to Guest requests, inquiries, and complaints related to housekeeping services.</li><li>
Coordinate with the Housekeeping team to ensure Guest rooms, public areas, and back-of-house areas are maintained to the highest standards.</li><li>
Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.</li><li>
Demonstrate a consistently high level of customer service and professionalism.</li><li>
Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.</li><li>
Ensure compliance with hotel security, fire, and health and safety regulations.</li><li>
Follow brand standards and operational policies when handling front-of-house systems, equipment, and supplies.</li><li>
Assist other departments as needed to support overall hotel operations.</li></ul>
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

EIX Consulting

Job Description &ndash; Counter Staff Designation: Customer Service Officer Department: Operations Reporting to: Manager Customer Service ExcellenceJob Purpose To provide exceptional customer service to customers visiting the service centers for travel services. The role requires accurate document handling, data entry, queue management, and strict adherence to quality, compliance and operational standards.Roles and Responsibilities - Receive, verify, and process service customer applications. - Guide customers on required documents, process steps, and service fees. - Manage queue handling, token issuance, and customer flow during peak hours. - Perform accurate and timely data entry with zero-error standards. - Assist with biometric enrollment as required - Support applicants with form filling and digital submissions when required. - Ensure strict compliance with PII data protection and security standards. - Assist with cash handling, receipts, and daily reconciliation. - Coordinate with logistics teams according to SOP. - Ensure compliance with service-level requirements, and client guidelines. - Cross-sell and promote Value Added Services (where applicable). - Maintain customer satisfaction through professional behaviour and issue resolution. - Participate in all required operational and security trainings. - Assist Centre Management in maintaining audit compliance and internal process accuracy.Qualifications &amp; Experience<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>Skills &amp; Key Competencies - Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of UAE visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Additional Requirements<ul><li>service-centre experience preferred.</li><li>Must maintain mission compliance and ICAC service standards.</li></ul>Requirements:<ul><li>Minimum: High School Diploma</li><li>Preferred: Graduate Degree</li><li>1&ndash;2 years experience in customer service, visa centers, Amer, Tasheel, typing centres, or similar service industry roles.</li></ul>- Strong customer service and communication skills. - Ability to handle high applicant volume professionally. - Attention to detail and accuracy in data entry. - Basic proficiency in MS Office and typing. - Understanding of visa/passport procedures is an advantage. - Ability to work in multicultural and high-pressure environments.Job Type: Full-timeExperience:<ul><li>customer service : 1 year (Required)</li><li>typing centres, or similar service industry roles: 1 year (Required)</li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Customer Service Officer

Sundus

<div>
 
 Job Title:Customer Service Executive &ndash; Recruitment Agency
 
 
 
 
 Location:Abu Dhabi
 
 
 
 
 Job Type:Full-Time
 
 
 
 
 Job Description
 
 
 
 We are hiring a Customer Service Executive for a well-established recruitment agency in the UAE. The ideal candidate will have prior experience in customer service within the UAE market and strong communication skills to handle clients and candidates professionally.
 
 
 
 Key Responsibilities
 
 
 
 Handle customer and client inquiries professionally via phone, email, and WhatsApp
 
 
 Coordinate with candidates and internal recruitment teams
 
 
 Provide accurate information about recruitment services
 
 
 Maintain records, follow up on requests, and ensure high customer satisfaction
 
 
 Support daily administrative and customer service operations
 
 
 
 Requirements
 
 
 
 Minimum 2 years of customer service experience in the UAE
 
 
 
 Experience In Recruitment Or HR Agencies Is Highly Preferred
 
 
 
 Excellent English communication skills (spoken &amp; written)
 
 
 Strong interpersonal and organizational skills
 
 
 Ability to work in a fast-paced environment
</div>

mercator travel and tourism

Company DescriptionMercator Travel and Tourism, established in 2018 in Abu Dhabi, is driven by a passion to achieve excellence through ethical business practices and mutual trust. We offer exceptional deals from international and local airlines and hotels, providing high-quality services at reasonable prices. Our vision is to be the first and best choice for our customers, offering exceptional services at competitive prices. Our mission is to continually innovate to maintain customer loyalty and build trust with new customers.If you are a highly dedicated team player with leadership skills, then this job is with one of the most attractive and fast-growing companies in its field.We are currently looking for a talented professional HR Coordinator to join our dynamic team.Job summary:This role requires excellent communication skills, a strong understanding of recruitment strategies, and the ability to build lasting relationships with both candidates and hiring managers.Key Responsibilities:<ul><li>Source candidates through job boards, social media, professional networks, referrals, and other creative channels.</li><li>Schedule and coordinate interviews between candidates and hiring teams.</li><li>Maintain candidate databases and track recruitment metrics.</li><li>Ensure a positive candidate experience throughout the hiring process.</li><li>Manage offer letters, negotiate employment terms, and facilitate onboarding for new hires.</li><li>Support employer branding initiatives to attract high-quality candidates.</li><li>Assist in the recruitment process &mdash; posting job ads, scheduling interviews, and communicating with candidates.</li><li>Maintain and update employee records (digital and physical).</li><li>Support onboarding and offboarding processes for employees.</li><li>Assist with payroll preparation by collecting and verifying timekeeping information.</li><li>Organize employee engagement activities and company events.</li><li>Prepare HR documents such as employment contracts, offer letters, and disciplinary reports.</li><li>Respond to employee inquiries regarding HR policies, benefits, and procedures.</li><li>Maintain confidentiality of sensitive employee information.</li><li>Assist with HR reporting and compliance requirements.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.</li><li>Proven experience (3&ndash;5 years) as a recruiter or HR coordinator; agency or hospitality experience preferred.</li><li>Strong knowledge of recruitment techniques, sourcing tools, and applicant tracking systems</li><li>Excellent verbal and written communication skills.</li><li>Strong organizational and time-management skills.</li><li>Ability to work independently and handle multiple priorities.</li></ul>Job Type: Full-time

HR Recruiter

ITW Properties

Job SummaryWe are seeking an experienced and results-driven Senior Sales Agent to lead sales initiatives, manage key client relationships, and consistently achieve revenue targets. The ideal candidate has strong negotiation skills, a customer-focused mindset, and the ability to close deals independently while mentoring junior sales staff.Key Responsibilities<ul><li>Drive sales growth by identifying, pursuing, and closing new business opportunities</li><li>Manage and maintain strong relationships with existing and high-value clients</li><li>Handle the full sales cycle: lead generation, presentations, negotiations, and closing</li><li>Achieve and exceed monthly and quarterly sales targets</li><li>Prepare sales reports, forecasts, and pipeline updates for management</li><li>Mentor and support junior sales agents to improve team performance</li><li>Coordinate with marketing and operations teams to ensure smooth service delivery</li><li>Stay updated on market trends, competitor activities, and customer needs</li></ul>Requirements<ul><li>Proven experience as a Sales Agent or Senior Sales role (minimum 3&ndash;5 years preferred)</li><li>Strong communication, negotiation, and closing skills</li><li>Ability to work independently and under pressure</li><li>Excellent customer service and relationship management skills</li><li>Proficient in CRM systems and MS Office</li><li>Experience in the UAE market is an advantage</li><li>Fluency in English; additional languages are a plus</li></ul>What We Offer<ul><li>Competitive salary plus commission structure</li><li>Career growth and leadership opportunities</li><li>Supportive and performance-driven work environment</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Senior Sales Agent (Salary + Commission)

<div>
 A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
 
 
 
 What will I be doing?
 
 
 
 As Guest Relations Agent, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Meet, greet and direct Guests who enter the lobby area
 </li>
 <li>
 Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
 </li>
 <li>
 Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
 </li>
 <li>
 Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
 </li>
 <li>
 Manage, record and resolve promptly Guest or customer complaints
 </li>
 <li>
 Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
 </li>
 <li>
 Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
 </li>
 <li>
 Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
 </li>
 <li>
 Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
 </li>
 <li>
 Maintain good communication and work relationships in all hotel areas
 </li>
 <li>
 Maintain staffing levels to meet business demands
 </li>
 <li>
 Attend all Reception meetings and Executive Lounge Meetings
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 An ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high levels of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Flexibility to respond to a variety of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a customer service function or in a similar role
 </li>
 <li>
 A passion for delivering an exceptional level of Guest service
 </li>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Abu Dhabi Yas Island
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations Agent - Hilton Abu Dhabi Yas Island

Explore 826+ Customer service agent in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.

826 customer service agent jobs IN Abu Dhabi

Restaurant Reservations Agent - Food and Beverage - Conrad Abu Dhabi Etihad Towers

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

Customer Service Officer

Customer Service Officer

HR Recruiter

Senior Sales Agent (Salary + Commission)

Guest Relations Agent - Hilton Abu Dhabi Yas Island