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customer service agent

Marriott International

<div>Additional Information 
Job Number26020287 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>Start Your Journey With Us
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement:
The Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest&rsquo;s immediate requirements are catered for. The Butler Services Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process. ESSENTIAL FUNCTIONS:
<ul><li>Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability</li>
<li>Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)</li>
<li>Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents</li>
<li>Locate arriving, in-house and departed guests by name and room number</li>
<li>Competent in messaging functionality (creating, modifying, delivering, deleting)</li>
<li>Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOE</li>
<li>Transfer calls to an appropriate guest or department when requested by callers</li>
<li>Coordinate guest requests with all relevant department</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook</li>
<li>Communication and recording of complaints</li>
<li>Ensure full liaison with other members of the team</li>
<li>Strong communication with other areas, especially Front Office, Butlers and Housekeeping</li>
<li>Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.</li>
<li>Strong relationship with guests and internal customers</li>
<li>Prepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shift</li>
<li>Ensure all Wakeup call requests are logged accurately</li>
<li>Give wake up calls for guests</li>
<li>Keep inventory of Butler On Call Items</li>
<li>GXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles</li>
<li>Ensure daily shift hand over is completed thoroughly</li></ul> 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 year work experience. 
#LI-MA1 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Butler Service Desk Agent

Sitters Child Care Services

Job Description:We are seeking a dynamic and results-oriented Customer Care Representative to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Requirements and Skills:</li><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Service Representative

We are seeking a dynamic and results-oriented Customer Care Service to join our team.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li></ul>Requirements and Skills:<ul><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Track record of over-achieving quota.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Care Specialist

YoSH

<div><h5 class="jobSectionHeader">Job Purpose</h5>
The role is responsible for establishing and maintaining positive relationships with customers, welcoming visitors, and and providing assistance as required. The role also provides support in basic administrative duties to ensure smooth daily operations.<h4 class="jobSectionHeader">
Key Responsibilities
</h4><h5 class="jobSectionHeader">Customer Service &amp; Front Desk</h5><ul><li>
Greet all students, members, and potential members when they enter the lobby and assist visitors in a timely manner.</li><li>
Manage telephone calls professionally, take and relay messages, redirect calls to appropriate staff, and respond to enquiries about the company and its services.</li><li>
Manage WhatsApp messages and enquiries efficiently, document requests, confirm orders, and respond to customer questions.</li><li>
Maintain a visitor registry and ensure accurate records.</li><li>
Respond to customer enquiries regarding products, services, special offers, billing policies, and other customer service-related matters in person, via phone, email, or messaging platforms.</li><li>
Effectively communicate member or operational issues to the appropriate staff.</li></ul><h5 class="jobSectionHeader">
Administrative &amp; Operational Support</h5><ul><li>
Organize and maintain files, records, and updated documents including guest and external instructor profiles.</li><li>
Oversee sorting and distribution of incoming mail and prepare outgoing mail, packages, and envelopes.</li><li>
Maintain records of staff movement within the premises to ensure calls and visitors are directed appropriately.</li><li>
Manage meeting rooms including scheduling, preparation, and ensuring cleanliness and readiness.</li><li>
Maintain office inventories including stationery, consumables, and front desk supplies.</li><li>
Perform clerical and administrative support such as photocopying, filing, typing, and data entry as directed by the Line Manager.</li><li>
Record meeting minutes when required.</li></ul><h5 class="jobSectionHeader">
Membership, Sales &amp; System Management</h5><ul><li>
Process payments for memberships, classes, and retail sales.</li><li>
Organize bookkeeping documentation and issue invoices to customers.</li><li>
Manage equipment reservations for members.</li><li>
Maintain accurate membership and class records in the Customer Relationship Management (CRM) system.</li><li>
Oversee sales of on-site storage and office rentals.</li></ul><h5 class="jobSectionHeader">
Facilities &amp; Operations Support</h5><ul><li>
Ensure a safe environment by understanding and enforcing makerspace rules and policies.</li><li>
Prepare class materials for instructors and support them during classes when required.</li><li>
Maintain a clean and organized front desk, retail lobby, kitchen, and break areas.</li><li>
Manage retail area operations including inventory, ordering, and merchandising.</li><li>
Assist facilities staff with shop tours when required.</li><li>
Complete daily shift checklists and end-of-shift reports.</li><li>
Support operations at third-party premises when required.</li><li>
Operate office equipment such as printers, photocopiers, POS machines, and lamination machines.</li><li>
Perform any other duties assigned by the Direct Manager.</li></ul><h4 class="jobSectionHeader">
Qualifications</h4><h5 class="jobSectionHeader">
Education</h5><ul><li>
Minimum High School Diploma required.</li><li>
Diploma or Bachelor&rsquo;s Degree in any discipline with relevant experience preferred.</li></ul><h5 class="jobSectionHeader">
Work Experience</h5><ul><li>
Minimum 1 year of experience as a Receptionist or in a customer service-related role.</li><li>
Experience in administrative, retail, hospitality, or restaurant environments preferred.</li><li>
Experience in health club, salon, or hospitality services is strongly preferred.</li><li>
Familiarity with the maker or creative community is an advantage.</li></ul><h5 class="jobSectionHeader">
Knowledge &amp; Skills</h5><ul><li>
Sound knowledge of reception-related duties and administrative support functions.</li><li>
Strong customer service skills with the ability to identify and meet customer needs.</li><li>
Proficiency in Microsoft Office, Google tools, and Customer Management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Fluency in English and Arabic (spoken and written) preferred.</li><li>
Excellent organizational, multitasking, and time management abilities.</li><li>
Professional appearance with a positive and friendly attitude.</li><li>
Ability to build relationships easily and create a welcoming environment.</li><li>
Strong problem-solving skills and adaptability to change.</li></ul></div>

Customer Service Officer

Rixos

<div>Company Description 
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Features:
Stunning Waterfront Setting:
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Luxurious Accommodations:
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. 
Job Description<ul><li> 
Call Handling: Answer and route incoming calls promptly and professionally.</li><li>Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.</li><li>Communication: Relay information to departments and staff accurately.</li><li>Documentation: Maintain call logs and service requests.</li><li>Support: Assist with emergency communication procedures.</li><li>Manage digital guest communication channels and ensure timely responses</li><li>Ensure accurate documentation of guest interactions in the system</li><li>Prioritize and follow up on guest complaints and urgent requests</li><li>Coordinate effectively with departments to ensure smooth service delivery</li><li>Monitor call response performance and support basic operational reporting</li></ul> 
Qualifications<ul><li> 
Sustainability: Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.
Compliance and Standards: Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.
Food Safety &amp; Hygiene: Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.
Skills:<ul><li>High School diploma or equivalent.</li><li>Experience in customer service or call handling preferred.</li><li>Clear communication and telephone etiquette.</li><li>Multitasking and problem-solving abilities.</li><li>Familiarity with telecommunication systems.</li></ul></li><li>
 Working Conditions:</li><li><ul><li>
 Full-time position<ul><li>Rotational shifts including evenings, weekends, and holidays</li></ul></li></ul></li></ul> 
Additional Information 
<ul><li>
Competitive Salary and Compensation:<ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li>
Training and Development Opportunities:<ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li>
Career Advancement:<ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li>
Health and Wellness Benefits:<ul><li>
Comprehensive health insurance coverage.</li></ul></li><li>
Employee Recognition Programs:<ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li>
Work-Life Balance:<ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li>
Uniforms and Dress Code:<ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li>
Social Events and Activities:<ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li>
Transportation Services:<ul><li>
Transportation services.</li></ul></li><li>
Employee Wellness Programs:<ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Telecommunication Agent

Dr Firas Dental & Orthodontic Center

We are looking for a Call Center Agent to join our Customer Service team in a busy dental healthcare setting. The role focuses on handling inbound and outbound patient calls, appointment scheduling, and ensuring excellent patient experience in line with the center&rsquo;s service standards.The Call Center Agent will act as a key link between patients and clinical teams, ensuring calls are answered promptly, patient inquiries are handled professionally, and appointments are efficiently managed using the clinic&rsquo;s EMR and call management systems. Attention to detail, clear communication, and a patient-centered attitude are essential for success in this role.<ul><li>Handle patient calls within service standards</li><li>Book, confirm, reschedule, and follow up appointments</li><li>Manage no-show, cancelled, and missed appointments</li><li>Update and maintain accurate patient records in the system</li><li>Coordinate with dentists and front desk for smooth patient flow</li><li>Ensure data confidentiality and compliance with healthcare policies</li></ul>Preferred Profile<ul><li>Experience in a healthcare or dental call center is an advantage</li><li>Fluent in English &amp; Arabic</li><li>Familiar with EMR systems and call management tools (e.g., 3CX is a plus)</li><li>Strong communication, organization, and customer service skills</li></ul>Job Type: Full-time

Call Center Agent

Metropolitan Capital Real Estate

Job Title: Real Estate Agent / Realtor Company: Metropolitan Capital Real Estate (Abu Dhabi) About the CompanyMetropolitan Capital Real Estate is a well‑established brokerage in Abu Dhabi, offering a wide range of residential and investment properties. We are committed to delivering high-quality service, strong market expertise, and a professional environment for motivated agents to grow their careers.Role OverviewWe are seeking a proactive and driven Real Estate Agent / Realtor to join our team. The ideal candidate has experience in property sales or leasing, strong communication skills, and the ability to build and maintain client relationships in a fast-paced market.Key Responsibilities<ul><li>Promote and sell residential and investment properties across Abu Dhabi</li><li>Conduct property viewings, negotiations, and deal closures</li><li>Generate and manage leads through various channels</li><li>Build and maintain relationships with clients, investors, and property owners</li><li>Provide clients with guidance on market trends, pricing, and available opportunities</li><li>Maintain an active pipeline and follow up consistently</li><li>Prepare property presentations, proposals, and required documentation</li><li>Stay updated on new developments, communities, and market changes</li></ul>Qualifications and Requirements<ul><li>Proven experience as a Real Estate Agent or Realtor</li><li>Strong understanding of the Abu Dhabi real estate market</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Self-motivated, target-driven, and able to work independently</li><li>Professional appearance and strong customer-service mindset</li><li>Valid UAE driving license and access to a vehicle</li><li>RERA certification is an advantage</li><li>Fluency in English required; additional languages are a plus</li></ul>What We Offer<ul><li>Competitive commission structure</li><li>Access to a wide range of property listings and developer projects</li><li>Marketing support, lead generation, and administrative assistance</li><li>Professional training and career development opportunities</li><li>A supportive and collaborative work environment</li></ul>How to ApplyInterested candidates may submit their CV through Indeed. Only shortlisted applicants will be contacted.Job Type: Full-time

Real Estate Agent / Realtor

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