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call center crm agent - arabic speaker Jobs in Abu Dhabi

call center crm agent - arabic speaker

customer service agent

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Agent - Abu Dhabi
</div></div><div><div>Ref #
</div><div>228609
</div></div><div><div>Location
</div><div>United Arab Emirates - Abu Dhabi
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 26-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
We are recruiting for an Airport Services Agent based in Abu Dhabi, United Arab Emirates.</p><p>
In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.</p><p>
Role Accountabilities</p><ul><li>
Delivering the highest level of Customer Service at all customer touch points</li><li>
Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.</li><li>
Supervising service partners&rsquo; activities for the smooth acceptance of passengers.</li><li>
Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc.</li><li>
Checking entry requirements (visas, residence permits) are met</li><li>
Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround</li><li>
Handling of company mail</li><li>
Performing pre- and post-flight administration duties</li><li>
Handling baggage claims</li><li>
Ensuring compliance with QR Safety and Security requirements</li><li>
On Time Performance</li></ul><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p><ul><li>
Bachelors degree and experience in a similar customer facing role within the airport environment.</li><li>
Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.</li><li>
Ability to work shifts, including weekends, is essential.</li></ul><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228609</div></div></div></div></div></div></div></div>

Airport Services Agent - Abu Dhabi

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Boutique Sales Agent to join our Guest Relations team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Guest Relations Department, the Boutique Sales Agent is responsible for, but not limited to assist in-house guests and customers in finding the required products in our retail shop, perform Point of Sales activities including purchasing the required products. In addition, the boutique sales agent will assist in Guest Relations administration duties including but not limited to searching for guest information, ordering amenities and guest recognition reporting. The Boutiques Sales Agent reports to the Guest Relations Manager.</p>
<p><b>
As </b><b>Boutique Sales Agent, you will be responsible for the following duties:</b></p>
<ul>
<li>Ensure a warm friendly welcome to all guests at all times.</li>
<li>Recommend, select and help locate the right products.</li>
<li>Be able to describe a product's features and benefits.</li>
<li>Demonstrate the use and operation of the product.</li>
<li>Able to answer customers queries regarding the shop and the merchandise.</li>
<li>Make suggestions and encourage purchase of products.</li>
<li>Receive and process cash, and credit card payments.</li>
<li>Gift wrap merchandise.</li>
<li>Maintain sales records.</li>
<li>Organize and process merchandise exchanges.</li>
<li>Stay up to date with sales prices.</li>
<li>Recognize and monitor security issues.</li>
<li>Arrange and display merchandise.</li>
<li>Keep merchandise area tidy.</li>
<li>Prepare monthly inventory.</li>
<li>Must attend all training courses as deemed necessary.</li>
<li>Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>Ability to perform opening and closing duties.</li>
<li>Strong research skills to identify guest profiles and preferences.</li>
<li>Allocation and ordering of amenities for hotel guest in line with the guest relations guidelines.</li>
<li>Assists guest relations department with emails and follows ups.</li>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Ensure that all standards of LQE and Forbes are followed consistently.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Must have good telephone skills and follow required telephone etiquette.</li>
<li>Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the management.</li>
</ul>
<p><b>As </b><b>Boutique Sales Agent, we expect from you:</b></p>
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus.</li>
<li>Senior School qualification or equivalent is a must.</li>
<li>Knowledge of sales principles.</li>
<li>Relevant product knowledge and training.</li>
<li>Basic business administration knowledge.</li>
<li>Previous experience working in the Middle East Region is an advantage.</li>
<li>Good knowledge on computer systems is a must.</li>
<li>Clear communication; effective verbal and written communication skills in English (minimum intermediate level).</li>
<li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>Mature and outgoing personality with excellent interpersonal skills.</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Boutique Sales Agent

Zone Parking Solutions L.L.C

<p>We are looking for a candidate to work as Customer Service Representatives / Car Park Attendant / Cashier on one of our prestigious car park locations in Abu Dhabi.</p><p><b>Key Responsibilities:</b></p><ul><li>To liaise with members of the public and give advice on the car park facilities and any parking issues in a courteous manner, ensuring that our customer care policy is always adhered to.</li><li>Responsible for accepting all types of payments Cash, Debit or Credit cards.</li><li>To handle the membership, invoicing, and call centre related jobs in the car park.</li></ul><p><b>Qualifications:</b></p><ul><li>Good English Communication skills and customer service are required.</li><li><b>Sending Emails and answering phone calls for inquiries experience.</b></li><li>Minimum 1 year of Customer service experience (required)</li></ul><p><b>What We Offer:</b></p><ul><li><b>Salary: AED 2,400.00</b> + Visa and medical insurance provided.</li><li><b>12-hour rotational shift, 6 days a week.</b></li></ul><p>Job Type: Full-time</p>

Cashier - Male Candidates only

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  JOB PURPOSE:
  <br/>
  <br/>
 </strong>
 To serve customers by providing product and service information; resolving product and service problems.
 <br/>
 <br/>
 To ensure and maintain immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
 <br/>
 <br/>
 <strong>
  Specific Job Accountability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle customer service queries with respect to product, service and billing
  </li>
  <li>
   Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  </li>
  <li>
   Maintains customer records by updating customer history through service requests/complaints and Notes.
  </li>
  <li>
   To achieve set targets in terms of service standards and customer satisfaction scores for customer inbound calls received and ensure quality of outbound calls
  </li>
  <li>
   To assist customers in making their financial process smooth by generating online passwords for all FAB Personal Banking Channels
  </li>
  <li>
   Contribute to the business by generating new prospects/Leads for all types of FAB products.
  </li>
  <li>
   Ensure the business meets its obligations on the prevention of money laundering under the Bank&rsquo;s Policies and Standards and under local laws and regulations
  </li>
  <li>
   Recommends potential products or services to management by collecting customer information and analysing customer needs
  </li>
  <li>
   Contributes to team effort by accomplishing related results as needed
  </li>
  <li>
   Demonstrate flexibility in adhering to planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined SLA
  </li>
  <li>
   Ensure self-punctuality and discipline to the centre
  </li>
  <li>
   Ensure adherence of policies and procedures
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School / Diploma in any discipline
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1 &ndash; 2 years experience in customer services / Contact Centre.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge, Skills, And Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking.
  </li>
  <li>
   Excellent communication skill in English &amp;/or Arabic.
  </li>
 </ul>
</div>


Senior Officer- Contact Centre - Customer Care Unit

Uniquie Homes Worldwide Properties LLC

<p><b>Job Title: Real Estate Agent &ndash; Russian SpeakerLocation:</b> Abu Dhabi<b>Employment Type:</b> Full-Time<b>Languages Required:</b> Russian &amp; English (Arabic is a plus)<b>Job Summary:</b></p><p>We are seeking a motivated and experienced <b>Real Estate Agent (Russian Speaker)</b> to join our team in Abu Dhabi. The ideal candidate will manage client inquiries, conduct property viewings, negotiate deals, and provide excellent customer service to Russian-speaking clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist Russian-speaking clients with buying, selling, and renting properties in Abu Dhabi.</li><li>Handle inbound leads and conduct professional property consultations.</li><li>Arrange and conduct property viewings, presentations, and tours.</li><li>Provide accurate information on property prices, availability, and market trends.</li><li>Build and maintain strong client relationships to ensure repeat and referral business.</li><li>Negotiate offers between buyers, sellers, landlords, and tenants.</li><li>Maintain an updated database of listings and client information.</li><li>Prepare and submit all required documentation related to real estate transactions.</li><li>Collaborate with internal teams (marketing, admin, sales) to support property listings and closing processes.</li><li>Stay updated on UAE real estate laws, RERA regulations, and market trends.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Proven experience as a Real Estate Agent in UAE (preferred).</li><li>Fluency in <b>Russian</b> is mandatory; strong English communication skills required.</li><li>Strong negotiation and interpersonal skills.</li><li>Ability to work independently and meet sales targets.</li><li>Knowledge of Abu Dhabi real estate market is an advantage.</li><li>Valid UAE driving license is preferred.</li><li>Professional, presentable, and client-focused.</li></ul><p><b>Skills:</b></p><ul><li>Strong customer service and sales ability.</li><li>Excellent communication in Russian and English.</li><li>Lead management and closing skills.</li><li>Market research and property knowledge.</li><li>Time management and organization.</li></ul><p>Job Type: Full-time</p>

Real estate agent - Russian speaker

Unique Homes Worldwide Properties

<p>We are seeking a motivated and professional Real Estate Agent to join our dynamic team. The ideal candidate will be responsible for assisting clients in buying, selling, and renting properties, while delivering excellent customer service and achieving sales targets.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist clients in buying, selling, and leasing residential and/or commercial properties.</li><li>Conduct market research to identify property listings and evaluate market trends.</li><li>Generate leads through networking, online platforms, referrals, and property portals.</li><li>Schedule and conduct property viewings with potential clients.</li><li>Negotiate property prices, offers, and contract terms between buyers and sellers.</li><li>Ensure exceptional customer service and maintain long-term client relationships.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Proven experience as a Real Estate Agent, Broker, or similar role in the Abu Dhabi market (minimum 1&ndash;2 years preferred).</li><li>Valid UAE driving license and own car (preferred).</li><li>Strong knowledge of Abu Dhabi or UAE real estate market.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Self-motivated, goal-oriented, and able to work independently.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Real Estate Sales Agent

Property Shop Investment LLC

<p>As Call Center Agent, you&rsquo;ll handle incoming and outgoing customer calls, provide product or service information, resolve issues efficiently, and ensure a positive customer experience.</p><p><b>Responsibilities:</b></p><ul><li>Answer customer inquiries via phone, email, or chat</li><li>Provide accurate information about products and services</li><li>Resolve customer issues and escalate complex cases as needed</li><li>Maintain customer records and document interactions</li></ul><p><b>Requirements:</b></p><ul><li>Excellent communication and problem-solving skills</li><li>Ability to multitask in a fast-paced environment</li><li>Basic computer and data entry skills</li><li>Previous customer service experience preferred</li></ul><p>Job Location: Abu Dhabi, UAE</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Immediate joiner?</li><li>What is your salary expectation?</li></ul><p>Language:</p><ul><li>English fluently (Required)</li></ul>

Call Center CRM Agent - Arabic speaker

Explore 904+ Customer service agent in Abu Dhabi this November. Find roles across top companies and apply now to boost your career.