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customer service officer Jobs in Abu Dhabi

customer service officer

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officer- customer service

customer service agent

She Nails

Company: Quick Drive Rent A Car LLCPosition: Rental Sales AgentJob Description:Responsible for greeting customers, processing rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with drivers for customer pick-ups.Rental Sales Agent Jobs in Abu Dhabi and Dubai<ul><li>Currently we are looking for an experienced Rental Sales Agent for our company. Maximum 2-3years of experience in UAE.</li></ul>Job Duties and Responsibilities<ul><li>Greeting and assisting customers as they arrive at the rental location.</li><li>Understanding customer needs to recommend the best rental options</li><li>Answering customer inquiries about rental terms, policies, and pricing.</li><li>Providing information on cars and services such as insurance, upgrades, and accessories.</li><li>Processing reservations via phone, email, or in-person, ensuring the availability of requested car</li><li>Managing booking systems and confirming rental details, including pick-up and drop-off times.</li><li>Handling changes or cancellations to bookings according to company policy.</li><li>Completing rental agreements with customers, ensuring that terms, rental duration, and pricing are clearly outlined.</li><li>Explaining rental policies, including terms of use, insurance options etc.</li><li>Processing payments for rental services, ensuring correct billing and handling of any deposits or additional charges.</li><li>Addressing and resolving customer complaints or issues related to the rental, such as vehicle malfunctions, billing discrepancies, or delivery delays.</li><li>Providing solutions to any problems that arise during the rental period</li><li>Collaborating with other team members and departments (e.g., fleet management, customer support, accounts department) to ensure a smooth operation and high customer satisfaction.</li></ul>Qualifications:Education: High school diploma or equivalent required. Some college coursework in business, sales, or customer service preferred.Experience:<ul><li>Experience in a rental industry.</li><li>Ability to work as part of a team. The ability to maximize performance.</li></ul>Apply: 971507081504Job Type: Full-timePay: AED2,500.00 - AED5,000.00 per monthWork Location: In person

Rental Sales Agent

The Muse UAE Boutique Spa

Job Description: We are currently seeking a professional and customer-focused Call Center Agent with previous experience in the salon, beauty to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul>Requirements:<ul><li>Proven experience in a call center or receptionist role, preferably within the salon or beauty industry in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul>Benefits:<ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul>How to Apply:<ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul>Job Type: Full-time

Call Center Agent (with Salon Experience) Ladies Only

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Boutique Sales Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Guest Relations Department, the Boutique Sales Agent is responsible for, but not limited to assist in-house guests and customers in finding the required products in our retail shop, perform Point of Sales activities including purchasing the required products. In addition, the boutique sales agent will assist in Guest Relations administration duties including but not limited to searching for guest information, ordering amenities and guest recognition reporting. The Boutiques Sales Agent reports to the Guest Relations Manager.

As Boutique Sales Agent, you will be responsible for the following duties:
<ul>
<li>Ensure a warm friendly welcome to all guests at all times.</li>
<li>Recommend, select and help locate the right products.</li>
<li>Be able to describe a product's features and benefits.</li>
<li>Demonstrate the use and operation of the product.</li>
<li>Able to answer customers queries regarding the shop and the merchandise.</li>
<li>Make suggestions and encourage purchase of products.</li>
<li>Receive and process cash, and credit card payments.</li>
<li>Gift wrap merchandise.</li>
<li>Maintain sales records.</li>
<li>Organize and process merchandise exchanges.</li>
<li>Stay up to date with sales prices.</li>
<li>Recognize and monitor security issues.</li>
<li>Arrange and display merchandise.</li>
<li>Keep merchandise area tidy.</li>
<li>Prepare monthly inventory.</li>
<li>Must attend all training courses as deemed necessary.</li>
<li>Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>Ability to perform opening and closing duties.</li>
<li>Strong research skills to identify guest profiles and preferences.</li>
<li>Allocation and ordering of amenities for hotel guest in line with the guest relations guidelines.</li>
<li>Assists guest relations department with emails and follows ups.</li>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Ensure that all standards of LQE and Forbes are followed consistently.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Must have good telephone skills and follow required telephone etiquette.</li>
<li>Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the management.</li>
</ul>
As Boutique Sales Agent, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus.</li>
<li>Senior School qualification or equivalent is a must.</li>
<li>Knowledge of sales principles.</li>
<li>Relevant product knowledge and training.</li>
<li>Basic business administration knowledge.</li>
<li>Previous experience working in the Middle East Region is an advantage.</li>
<li>Good knowledge on computer systems is a must.</li>
<li>Clear communication; effective verbal and written communication skills in English (minimum intermediate level).</li>
<li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>Mature and outgoing personality with excellent interpersonal skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Boutique Sales Agent

Accor

<div><div>Company Description</div> 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.<div> 
Job Description</div> 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul><div> 
Qualifications</div> 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Agent

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
 <li>
 Support Duty Managers in rota planning, peak times coverage, and professional development.
 </li>
 <li>
 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
 <li>
 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
 </li>
 <li>
 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
 <li>
 Act as escalation point for complex complaints and critical incidents.
 </li>
 <li>
 Ensure accessibility and inclusivity for all visitors, including People of Determination.
 </li>
 <li>
 Check and maintain all literature, advertised programs, and online booking information.
 </li>
 <li>
 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
 <li>
 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
 <li>
 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
 <li>
 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
 </li>
 <li>
 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
 <li>
 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth event execution.
 </li>
 <li>
 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
 <li>
 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
 <li>
 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to operate professionally during high-pressure events.
 </li>
 <li>
 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

Dr Firas Dental & Orthodontic Center

Job description:A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.Responsibilities:A. Patient Complaints&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.B. Quality Checking&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.C. KPI Reporting&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; ManagementExperience:<ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul>Job Type: Full-time

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE

Hilton

<div>Reservations Agent (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)
LXR Hotels &amp; Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests&mdash;and extraordinary opportunities for our team members.
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent (Arabic Speaker) - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

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