call center agent - bahrain Jobs in Manama

call center agent - bahrain

customer service representative Jobs in Manama

customer service representative

customer service representative/female Jobs in Manama

customer service representative/female

front desk agent

guest service agent (guest experience expert) Jobs in Manama

guest service agent (guest experience expert)

customer service agent

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

jumami

Customer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers&rsquo; needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaJob Type: Full-timePay: BD2,000.000 - BD2,500.000 per monthApplication Question(s):<ul><li>ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>total work: 2 years (Required)</li><li>Customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Bangla (Required)</li></ul>

CUSTOMER SERVICE (BANGLA SPEAKING)

Bespoke Professionals

We are a recruitment agency based in Seef, Bahrain, working with companies across multiple industries. Due to high demand and a crowded job market, we have introduced a VIP Job Placement List designed for serious candidates who want structured support and faster results.Through this programme, we actively work with you to secure a job within 90 days. This is not a free service and it is not for everyone. It is for candidates who are ready to invest in themselves and commit to the process.We limit this programme to 100 candidates only, as we already manage a database of over 6,000 CVs and prioritisation is essential.If you are genuinely looking for a role in Sales, Marketing, or Customer Service, and are willing to take a practical step towards getting hired, you are welcome to apply.Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradPay: BD300.000 - BD700.000 per monthApplication Question(s):<ul><li>Which type of role are you currently looking for?</li><li>How many years of experience do you have in this role or field?</li><li>Are you interested in joining our VIP Job Placement List? (10 BD per month for 3 months or 20 BD one-time payment for 3 months)</li><li>If your answer is &ldquo;Yes&rdquo;:</li></ul>A member of our team will contact you to explain what is included in the VIP list.

Job Opportunities in Sales, Marketing, and Customer Service

Bahrain Islamic Bank - BisB

<div>
 
 
 
 Core Responsibilities
 
 
 
 
 
 
 
 
 1. Customer Engagement &amp; Experience
 
 
 <ul>
 <li>
 Greet customers warmly and deliver a professional first impression that reflects the bank&rsquo;s values.
 </li>
 <li>
 Provide prompt, courteous, and knowledgeable assistance to customers in person, via phone, or email regarding accounts, services, and banking products.
 </li>
 <li>
 Enhance customer satisfaction by ensuring timely resolution of inquiries and challenges.
 </li>
 </ul>
 
 
 
 
 
 2. Account &amp; Transaction Support
 
 
 <ul>
 <li>
 Assist customers with account-related inquiries including balances, statements, recent transactions, account opening/closure, and documentation.
 </li>
 <li>
 Process banking transactions such as deposits, withdrawals, transfers, and other routine operations with accuracy and efficiency.
 </li>
 <li>
 Support customers in setting up and navigating digital banking platforms including mobile and internet banking.
 </li>
 </ul>
 
 
 
 
 
 3. Product Knowledge &amp; Promotion
 
 
 <ul>
 <li>
 Stay informed about the bank&rsquo;s latest products, services, and promotions, and proactively share relevant information with customers.
 </li>
 <li>
 Identify customer needs and recommend suitable products and services through cross-selling and up-selling in line with bank standards.
 </li>
 <li>
 Participate in marketing and awareness campaigns to expand the customer base and promote the bank&rsquo;s offerings.
 </li>
 </ul>
 
 
 
 
 
 4. Issue Resolution &amp; Compliance
 
 
 <ul>
 <li>
 Address and resolve customer complaints or issues by coordinating with relevant departments to ensure effective solutions.
 </li>
 <li>
 Maintain accurate records of customer interactions, transactions, and complaints for compliance and quality assurance.
 </li>
 <li>
 Ensure all activities are conducted in accordance with bank policies, procedures, ethical standards, and regulatory guidelines.
 </li>
 </ul>
 
 
 
 
 
 5. Operational Support
 
 
 <ul>
 <li>
 Act as a backup to Tellers when required, ensuring seamless branch operations.
 </li>
 <li>
 Maintain up-to-date and accurate customer information in the bank&rsquo;s systems.
 </li>
 </ul>
 
 
 
 
 
 6. Strategic Contribution
 
 
 <ul>
 <li>
 Contribute to the achievement of Retail Banking strategic goals by taking ownership of role-specific objectives.
 </li>
 <li>
 Meet or exceed assigned monthly sales and service targets.
 </li>
 </ul>
 
 
 
 
 
 
 Self-Management Responsibilities
 
 
 
 <ul>
 <li>
 Set and pursue annual performance goals in collaboration with the reporting manager.
 </li>
 <li>
 Take ownership of personal development by identifying learning needs and seeking growth opportunities beyond formal training.
 </li>
 <li>
 Demonstrate and develop competencies relevant to the role through continuous learning and application.
 </li>
 <li>
 Stay current with industry trends, banking practices, and professional standards.
 </li>
 <li>
 Adhere to all HR policies including punctuality, attendance, and professional appearance.
 </li>
 </ul>
</div>

Customer Service Representative

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25185447
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Residence Inn by Marriott Manama Juffair, Building 894, Road 2414, Block 324, Al Fateh, Manama, Bahrain, Bahrain, 76151VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Service Agent (Guest Experience Expert)

Braxtone Group

<div>
 <ul>
 <li>
 BRIEF DESCRIPTION OF JOB FUNCTION
 
 
 </li>
 </ul>
 
 The Function Of Telemarketing Agent Entails The Following
 
 
 
 2.1.1. cold calling techniques on prospects
 
 
 2.1.2. persuading potential customers to purchase a product or service
 
 
 2.1.3. obtaining referrals and leads from a variety of sources from lead generation activities
 
 
 2.1.4. contributing to department&rsquo;s function of collecting data and converting
 
 
 them into qualified leads then conduct sales calls.
 
 
 <ul>
 <li>
 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
 </li>
 <li>
 Serves customers by selling products via telephone.
 </li>
 <li>
 Contact individuals by telephone in order to solicit sales for goods or services.
 </li>
 <li>
 Recommends changes in products, service, and policy by evaluating results and competitive developments.
 </li>
 <li>
 Resolves customer complaints by investigating problems, developing
 
 
 </li>
 </ul>
 solutions, preparing reports, and making recommendations to management.
 
 
 <ul>
 <li>
 Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
 </li>
 <li>
 Conduct client or market surveys, and type detailed notes regarding sale or service offered.
 </li>
 <li>
 Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service.
 </li>
 <li>
 Explain products or services and prices, and answer questions from customers.
 </li>
 <li>
 Maintain records of contacts, accounts, and orders in the company&rsquo;s system only.
 </li>
 <li>
 Obtain customer information such as name, address, and payment method, and enter orders into computers.
 </li>
 <li>
 Obtain names and telephone numbers of potential customers from sources such as
 
 
 </li>
 </ul>
 referrals, cold calling, and any other legal means.
 
 
 <ul>
 <li>
 Assist and support the line manager by taking tasks assign by them when necessary.
 </li>
 <li>
 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
 </li>
 <li>
 Minimum of high school certification
 </li>
 <li>
 Diploma and some form of work experience is preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Good selling skills
 </li>
 <li>
 Positive energy and teamwork ethos
 </li>
 <li>
 Excellent written and oral communication skills.
 </li>
 <li>
 Good understanding of the services
 </li>
 <li>
 Be highly computer literate, particularly in Microsoft Office Products.
 </li>
 <li>
 Ability to persuade others to change their minds or behavior.
 </li>
 <li>
 Ability to give full attention to what other people are saying, and to actively look for ways to help people.
 </li>
 <li>
 KPIs
 
 
 </li>
 </ul>
 To achieve the daily and monthly sales KPIs as set by the management.
 
 
 Monthly sales results must be within targets set by management in terms of premium and commission income, and this is subject to review minimum of once annually.
 
 
 <ul>
 <li>
 Commission or incentives
 
 
 </li>
 </ul>
 Commissions or incentives to be agreed.
 
 
 Important notes: Commission is only payable if all KPI are achieved.
 
 
 <ul>
 <li>
 Typical Working Conditions
 
 
 </li>
 </ul>
 Normal Working Hours 40 hours a week
 
 
 Working Timing may include rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Tele-sales Representative

Explore 319+ Customer service agent in Manama this January. Find roles across top companies and apply now to boost your career.