front desk agent

customer services agent

account manager

call center and tele sales job Jobs in Manama

call center and tele sales job

care centre agent

customer service agent

Braxtone Group

<div>
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 BRIEF DESCRIPTIONOF JOB FUNCTION
 
 
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 The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
 
 
 This role requires an individual who is self-motivatedwith high levelsof energy and drive. The Call
 
 
 Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
 
 
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 DUTIES ACTUALLY PERFORMED BY THIS POSITION:
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 Answer all calls within 2 rings
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 Cordial and positive tone of voice in all calls
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 Focus on needs of the customer and provide for their queries and requests
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 Sell, up-sell and cross-sell different products and services to the customer
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 Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
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 Data entry
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 Filing and documentation management
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 Updating information and ensuring accuracy of data records
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 ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
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 Minimum of high school certification
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 Diploma and some form of work experience is preferred
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 Strong communication skills
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 Good selling skills
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 Positive energy and teamwork ethos
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 Excellent written and oral communication skills.
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 Strong English language
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 Good understanding of the services
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 Be highly computer literate, particularly in Microsoft Office Products.
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 Targets
 
 
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 Key performance indicators and targets to be agreed.
 
 
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 Commission or incentives
 
 
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 Commissions Or Incentives To Be Agreed. Important Notes
 
 
 
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 Commission is only payable if all KPI targets are achieved.
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 Typical Working Conditions
 
 
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 Normal Working Hours40 hours a week
 
 
 Working Timing is rotating shift.
 
 
 Work may require occasional weekend and/or evening work
</div>

Customer Services Agent

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front Desk Agent

Nextcare

<div>
 The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre &ndash; Team Leader and Care Centre &ndash; Assistant Manager accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
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 Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
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 Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
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 Answers inbound calls as well as assist customers/providers who have specific inquiries.
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 Outbound calls for follow up cases, additional medical reports, second medical opinion, complaints. Etc.
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 Builds customer&rsquo;s interest in the services and products offered by the company.
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 Provides personalized customer service of the highest level.
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 Updates the existing database with changes and the status of each existing/prospective customer/member.
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 Documents details of telephone conversation and actions taken.
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 Corresponds with Care Centre &ndash; Team Leader and Care Centre &ndash; Assistant Manager and keep an open channel of communication.
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 Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
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 Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
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 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
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 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
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 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
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 Bachelors Degree ; Medical background preferred.
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 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .
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 Physically fit to carry out duties.
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 Legally permitted to work in the country of operations.
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 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
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 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Care Centre Agent

<div>
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
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 Handle incoming queries from healthcare providers via phone, email, and other communication channels.
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 Provide accurate and timely information in response to provider inquiries.
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 Escalate complex queries to appropriate departments or senior staff members as necessary.
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 Maintain detailed records of all queries and their resolutions.
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 Identify areas for improvement based on query analysis and feedback.
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 Communicate clearly and effectively with healthcare providers, ensuring a high level of satisfaction.
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 Collaborate with internal teams to resolve issues and provide comprehensive responses to providers.
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 Keep providers informed about updates, policy changes, and other relevant information.
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 Participate in training and development activities to stay current with industry standards and company policies.
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 Adherence to internal procedures and guidelines, client service agreements and compliance &amp; regulatory standards
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 Take ownership of each query ensuring all aspects of the query are answered right first time, eliminating rework and increased customer effort
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 Provide clear, concise and accurate responses in a professional manner, including internal and external information transfer
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 Provide direction, next steps and clear expectations to the client where a query involves further investigation or requires further information
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 Contribute to the team and department SLA ensuring queries are managed efficiently and effectively
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 Exhibit a proactive approach to the clients, ensuring an ongoing focus on enhancing the customer experience through process improvements and simplification
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 Ensure accurate recording and Categorisation of all queries in the sy
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 Support department and colleagues to ensure overall business targets are achieved
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 Other Ad hoc duties as required
 
 
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 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
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 With 2 years experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
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 Excellent verbal and written communication skills.
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 Strong problem-solving and analytical abilities.
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 Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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 Ability to work independently and as part of a team.
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 Strong organizational skills and attention to detail.
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 Ability to prioritise workload and manage time effectively
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 Experience in claims processing
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 Legally permitted to work in the country of operations.
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 Hybrid working option available as per business requirements.
 
 
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 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 
 Key Benefits/What We Offer
 
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Claims Queries Officer

Wyndham Hotels & Resorts

<div>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
Main tasks<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Customer service</h3>
Customer Focus<h3 class="jobSectionHeader">
Sales Skills</h3>
Telesales, Upselling Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

OPU WLL

Job requirements:Monthly Dispatch Planning:Initiate monthly dispatch plan according to monthly sales plan at beginning of current each monthModify and adjust monthly dispatch plan with the sales plan change during the monthReview weekly shipping and feedback to sales team on weekly basisShare weekly / monthly updated dispatch plan to concern sales team as requiredMonthly Freight Quotations Management:Arrange quotations from agents on monthly basisCompare the freight rate and select the best agent with rate and serviceNegotiate Freight quotations where ever required.Proper the quotations comparisons for internal approvalWeekly Dispatch and Production MeetingsWeekly dispatch and production meeting with CS, QC, Sales and Production team to update the current month order StatusReport the issues and result during the previous week dispatchConfirm the following week product ready dateDaily Dispatch Plan and Follow-UpArrange Daily / Weekly dispatch planBased on material readiness date / Customer required ETA&rsquo;s and vessel schedules, daily booking request and booking confirmation.Daily stock check, plan dispatch, implantation and follow-upMandatory requirements:Should be able to use MS Excel on advance levelShould have good knowledge of ERP systems, preferably SAPShould have good spoken and written English Language skillsMust have experience of working in Manufacturing CompanySound knowledge and experience in following areas:Production ProcessesProduct coding structure and understandingIT Specialized courses and Skills.Job Type: Full-timePay: BD250.000 - BD300.000 per month

Logistic Coordinator

Explore 278+ Customer service agent in Manama this March. Find roles across top companies and apply now to boost your career.

278 customer service agent jobs In Manama

Customer Services Agent

Customer Services Agent

Front Desk Agent

Care Centre Agent

Claims Queries Officer

Front Desk Agent

Logistic Coordinator