customer services agent

Braxtone Group

<figure class="table"><table><tbody><tr><td>&nbsp;<ol><li>BRIEF DESCRIPTIONOF JOB FUNCTION</li></ol>&nbsp;The&nbsp;Call&nbsp;Centre&nbsp;Agent&nbsp;is&nbsp;responsible for&nbsp;incoming&nbsp;and&nbsp;outgoing&nbsp;calls.&nbsp;The&nbsp;role&nbsp;involves&nbsp;sales&nbsp;and customer service.This&nbsp;role&nbsp;requires&nbsp;an&nbsp;individual&nbsp;who&nbsp;is&nbsp;self-motivatedwith&nbsp;high&nbsp;levelsof&nbsp;energy&nbsp;and&nbsp;drive.&nbsp;The&nbsp;CallCentre&nbsp;Agent&nbsp;must&nbsp;have&nbsp;strong&nbsp;communication&nbsp;skills&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;maintain&nbsp;good&nbsp;rapport&nbsp;on the phone.&nbsp;<ol><li>DUTIES ACTUALLY PERFORMED BY&nbsp;THIS&nbsp;POSITION:</li></ol>&nbsp;<ol><li>Answer all calls&nbsp;within 2 rings</li><li>&nbsp;Cordial and positive tone of&nbsp;voice in all&nbsp;calls</li><li>Focus on needs of&nbsp;the customer and provide for their&nbsp;queries and requests</li><li>Sell, up-sell and cross-sell different products and services&nbsp;to the customer</li><li>Ensure the next&nbsp;steps and requirements are aligned&nbsp;and clarified&nbsp;with the customer before the end of&nbsp;the call</li><li>Data entry</li><li>Filing&nbsp;and documentation&nbsp;management</li><li>Updating&nbsp;information and ensuring&nbsp;accuracy&nbsp;of&nbsp;data records</li></ol>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</td></tr><tr><td><ol><li>ESSENTIAL QUALIFICATION&nbsp;REQUIRED&nbsp;(EDUCATION/&nbsp;EXPERIENCE/ SKILLS)</li></ol>&nbsp;<ol><li>Minimum of&nbsp;high school certification</li><li>Diploma and some form&nbsp;of&nbsp;work experience is&nbsp;preferred</li><li>Strong communication skills</li><li>Good&nbsp;selling&nbsp;skills</li><li>Positive energy&nbsp;and&nbsp;teamwork ethos</li><li>Excellent written and oral communication skills.</li><li>Strong English language</li><li>Good&nbsp;understanding&nbsp;of&nbsp;the services</li><li>Be highly&nbsp;computer literate, particularly in Microsoft Office Products.</li></ol>&nbsp;&nbsp;<ol><li>Targets</li></ol>&nbsp;Key&nbsp;performance indicators&nbsp;and&nbsp;targets&nbsp;to&nbsp;be agreed.&nbsp;&nbsp;<ol><li>Commission&nbsp;or&nbsp;incentives</li></ol>Commissions or incentives&nbsp;to be agreed. Important notes:<ul><li>Commission is&nbsp;only&nbsp;payable if&nbsp;all KPI&nbsp;targets are achieved.</li></ul>&nbsp;<ol><li>Typical Working Conditions</li></ol>&nbsp;Normal Working&nbsp;Hours40 hours&nbsp;a&nbsp;weekWorking&nbsp;Timing is rotating&nbsp;shift.Work may&nbsp;require occasional weekend and/or evening work&nbsp;&nbsp;&nbsp;&nbsp;</td></tr></tbody></table></figure>

Customer Services Agent

Alzayani Investments

Alzayani Investments is seeking a skilled and motivated SAP Developer for designing, developing, and managing Application Programming Interfaces (APIs) that enable seamless integration between SAP systems (like S/4HANA, ECC) and other internal or external applications, cloud services, and third-party tools. Additionally maintaining custom applications and enhancements within the SAP environment using the ABAP coding language. This is an excellent opportunity for a talented developer to contribute to an organisation that utilises state-of-the-art technologies to maintain a competitive edge. Responsibilities:&nbsp;<ul><li>Design and develop RESTful APIs (often using OData services in the SAP environment) to expose SAP business logic and data securely.</li><li>Utilize SAP development tools like SAP Gateway, SAP Cloud Platform Integration (CPI), and SAP Business Technology Platform (BTP) for building and managing integration flows.</li><li>Designing, coding, and testing new ABAP programs, reports, interfaces, conversions, enhancements, and forms (often referred to as RICEFW objects) to meet specific business needs.</li><li>Utilizing techniques like User Exits, Business Add-Ins (BADIs), and Enhancement Points to modify or extend standard SAP functionality.</li><li>Identifying, analyzing, and resolving technical issues, bugs, and performance problems in existing ABAP programs and the overall SAP system.</li><li>Developing and maintaining interfaces using technologies like IDocs, BAPIs, and RFCs to ensure seamless data exchange between different SAP modules and external systems.</li><li>Tuning ABAP code and database queries (SQL) for maximum efficiency and speed, especially when dealing with large volumes of data.</li><li>Working with SAP functional consultants and business stakeholders to gather requirements, provide technical specifications, and ensure delivered solutions align with business processes.</li><li>Creating and maintaining detailed technical specifications, design documents, and unit test plans for all developed solutions.</li><li>Assisting in system upgrades, applying SAP Notes, and supporting data migration projects.</li><li>Integrate SAP systems with non-SAP applications and cloud services to support end-to-end business processes.</li><li>Implement robust API security measures, including authentication (OAuth, JWT) and authorization to protect sensitive SAP data.</li><li>Manage the API lifecycle, versioning, and documentation for consumption by other developers and applications.</li><li>Tune and optimize API performance, ensuring high speed and reliability for business-critical operations.</li><li>Troubleshoot and debug integration issues across complex system landscapes.</li><li>Collaborate with SAP functional consultants, solution architects, and non-SAP development teams to gather requirements and translate business needs into technical specifications.</li><li>Create clear and comprehensive API documentation. &nbsp;</li></ul>Qualifications:&nbsp;<ul><li>5+ years of relevant experience in SAP development, with a focus on integration and APIs.</li><li>Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or any other related field.</li><li>Excellent analytical and problem-solving skills with meticulous attention to detail.</li><li>Strong verbal and written communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.</li><li>The ability to work independently, manage priorities, and deliver high-quality work within agreed timelines.</li></ul>

SAP Developer

Job Overview We are looking for a dedicated professional to manage and optimise our SAP systems, ensuring they effectively support our diverse business operations. This is a FULL_TIME position based in Manama, Bahrain. The ideal candidate will play a crucial role in analysing, designing, and implementing SAP-based solutions to enhance our business processes and drive efficiency across the organisation. Responsibilities<ul><li>Business Analysis:&nbsp;Gather requirements, analyze processes, identify gaps, and propose SAP-based solutions for sales and service and other functional modules.</li><li>Configuration &amp; Design:&nbsp;Configure SAP SD/CS modules (e.g., sales orders, contracts, pricing, billing, service notifications, repair orders, pricing conditions).</li><li>Implementation:&nbsp;Lead or participate in full lifecycle implementations, including design, build, test, and go-live.</li><li>Integration:&nbsp;Ensure seamless integration with other SAP modules (MM, FI, PS) and external systems.</li><li>Support &amp; Troubleshooting:&nbsp;Provide expert support, resolve incidents, and manage post-go-live issues.</li><li>Documentation:&nbsp;Create functional specifications, test cases, and user manuals.</li><li>Training &amp; Communication:&nbsp;Train end-users, communicate with stakeholders, and lead workshops.</li><li>Upgrades and Migration:&nbsp;Assisting in system upgrades, applying&nbsp;SAP&nbsp;Notes, and supporting data migration projects.</li><li>System Integration: Integrate&nbsp;SAP&nbsp;systems with non-SAP&nbsp;applications and cloud services to support end-to-end business processes.</li><li>Demonstrate and apply strong project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.</li><li>Demonstrate and apply a thorough understanding of complex SAP systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations.</li><li>Collaborate with other members of the IT team to deliver the SAP requirements and develop work program timelines, risk assessments, design documents, and other planning documents. Provide guidance and expertise to team members and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues with regards to SAP systems.</li><li>Ability to conduct risk assessment and audits around SAP and support various SAP internal projects.</li><li>Deliver facts, analyses and recommendations in an accurate, clear and concise manner.</li><li>Handle multiple technically complex projects or engagements simultaneously</li><li>Foster relationships with all divisions at appropriate levels.</li><li>Drive high-quality work products within expected timeframes and on budget. &nbsp;</li></ul>Qualifications<ul><li>Proven 5-7 years of relevant experience in&nbsp;SAP Consulting, with a focus on SAP SD&amp; Service module.</li><li>Bachelor's degree in Computer Science, Network Engineering or Computer engineering, information technology or engineering in any other related field.</li><li>Excellent verbal and written communication skills to convey technical information to non-technical stakeholders.</li><li>&nbsp;Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions.</li><li>Ability to manage multiple priorities and work effectively both independently and as part of a team.</li><li>Relevant SAP certifications are highly desirable. &nbsp;</li></ul>

SAP Consultant

We are currently seeking a motivated and enthusiastic HR Intern to join our team in Manama. This is an excellent opportunity for an individual looking to launch their career in Human Resources. The successful candidate will gain invaluable, hands-on experience by supporting our HR department in a wide range of functions. You will be part of a forward-thinking organisation that is dedicated to expansion and excellence, providing a fantastic environment to learn and grow professionally. Responsibilities: • Assisting the HR team with daily operations, training, recruitment, and other HR services.&nbsp; • Supporting the onboarding and induction process for new employees to ensure a smooth and positive integration into the company. • Maintaining and updating employee records and our HR database with a high degree of accuracy and confidentiality. • Providing administrative support for various HR projects and initiatives, such as policy updates and employee engagement programmes. • Helping to coordinate and organise internal training sessions and professional development activities. • Responding to basic employee queries and directing them to the appropriate HR personnel when necessary. • Performing general administrative duties to ensure the efficient operation of the HR department. Qualifications: • Currently pursuing or recently completed a university degree in Human Resources, Business Administration, Business Management or any related field. • Excellent verbal and written communication skills in English. • Strong organisational and time-management skills, with the ability to prioritise tasks effectively. • A high level of professionalism and the ability to handle sensitive and confidential information with discretion. • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook). • A proactive attitude, a strong desire to learn, and a meticulous eye for detail. • The ability to work effectively both independently and as part of a collaborative team.

HR Internship

Job OverviewWe are currently seeking a meticulous and proactive Assistant IT Auditor to join our professional team in Manama, Bahrain. This is a full-time position, ideal for an individual looking to develop their career in IT audit within a forward-thinking and expanding company. The successful candidate will play a key role in supporting the IT audit function, helping to assess and enhance the effectiveness of our risk management, control, and governance processes across our diverse technological landscape.&nbsp;&nbsp;Responsibilities<ul><li>Reports to an assigned immediate superior and ultimately to the Group Internal Audit Manager (GIAM).</li><li>Uphold the Company’s Code of Ethics and the Institute of Internal Auditor’s Code of Ethics specifically the principles of Integrity, Objectivity, Confidentiality and Competency.</li><li>Conduct IT audit engagements following the internal audit department’s policies and procedures e.g., engagement planning, fieldwork, reporting and follow-up.</li><li>Participates in the opening and closing meetings with engagement clients.</li><li>Assists in the conduct of assurance engagements where the work of IT specialist is required.</li><li>Assists in the conduct of consulting engagements e.g., investigations, performance improvement studies, due diligence, etc., where the work of IT specialist is required.</li><li>Review IT purchases such as but not limited to: Laptops and desktop computers, Mobile phones, Internet connectivity, Annual Maintenance Services related to IT assets, etc.</li><li>Do other tasks related to the functions of internal audit department, assigned by the GIAM.</li></ul>&nbsp;Qualifications<ul><li>A bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.</li><li>Previous experience in an IT audit, internal audit, or IT risk management role is highly advantageous.</li><li>Familiarity with IT general controls and application control concepts.</li><li>Strong analytical, problem-solving, and critical-thinking skills.</li><li>Excellent written and verbal communication skills with a high degree of attention to detail.</li><li>The ability to work collaboratively as part of a team as well as independently.</li><li>A desire to pursue or progress with professional certifications (e.g., CISA, CISM) is desirable.</li></ul>

Assistant IT Auditor

<figure class="table"><table><tbody><tr><td>Key Responsibilities:&nbsp;<ul><li>Prepare accurate and timely financial statements and regulatory reporting in accordance with applicable accounting standards including consolidation.</li><li>Lead strict month-end and year-end closing processes for all divisions, ensuring adherence to deadlines and completeness of financial records.</li><li>Prepare and analyse MIS reports for management, providing meaningful insights on financial performance across divisions.</li><li>Analyse financial data to verify accuracy, identify discrepancies, and ensure compliance with relevant laws, regulations, and internal policies.</li><li>Coordinate and deal with external auditors and tax authorities across the region, ensuring timely completion of audits and regulatory requirements.</li><li>Develop comprehensive budgets and financial plans based on detailed analysis of historical data and market trends.</li><li>Perform monthly account reconciliations to maintain accurate reporting and ensure proper ledger maintenance.</li><li>Provide financial analysis and forecasting to support strategic decision-making and business planning.</li></ul>&nbsp;</td></tr><tr><td>Education and Experience:<ul><li>Bachelor’s degree in accounting, Finance, or a related field (CPA, ACCA, CA or equivalent certification).&nbsp;</li><li>Minimum of 8 years of progressive accounting experience, with at least 2 years in a similar role and position</li><li>Demonstrated experience in accounting, financial reporting, and compliance within a corporate environment.</li><li>Strong knowledge of accounting principles, IFRS/GAAP, financial reporting, and regulatory requirements.</li><li>Proficiency in accounting software and ERP systems (such as SAP, Oracle, or QuickBooks).</li><li>Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks).&nbsp;</li><li>Advanced Excel skills and familiarity with data analysis tools.&nbsp;</li><li>Excellent analytical, organizational, and problem-solving skills.&nbsp;</li><li>Strong communication and interpersonal abilities.&nbsp;</li><li>High level of integrity and attention to detail.</li></ul>&nbsp;</td></tr><tr><td>Preferred&nbsp;Skills<ul><li>Experience in the financial services sector.&nbsp;</li><li>Familiarity with international accounting standards and multi-currency environments.&nbsp;</li><li>Experience in multi-entity or multinational group accounting environments.&nbsp;</li><li>Knowledge intercompany eliminations and consolidation adjustments.&nbsp;</li><li>Ability to work under pressure and meet tight deadlines.</li></ul>&nbsp;</td></tr></tbody></table></figure>

Assistant Manager - Finance

<figure class="table"><table><tbody><tr><td>&nbsp;Key Responsibilities:&nbsp;<ul><li>Prepare accurate and timely financial statements and regulatory reporting documents in accordance with applicable standards.&nbsp;</li><li>Manage month-end and year-end closing processes to ensure completeness and accuracy of financial records.</li><li>Analyze financial data to verify accuracy, identify discrepancies, and ensure compliance with relevant laws and regulations.&nbsp;</li><li>Collaborate with external auditors to ensure timely and proper adherence to all regulatory requirements.&nbsp;</li><li>Develop comprehensive budgets and financial plans based on thorough analysis of financial data and market trends.&nbsp;</li><li>Perform monthly account reconciliations to maintain accurate reporting and ensure proper ledger maintenance.&nbsp;</li><li>Provide financial analysis and forecasting to support strategic decision-making and business planning.</li><li>Implement and maintain robust financial controls, policies, and procedures to safeguard assets and ensure operational efficiency.&nbsp;</li><li>Assist in audit preparations and coordinate internal audit activities to ensure readiness and compliance.&nbsp;</li><li>Supervise and delegate financial tasks to the accounting team, ensuring quality and timeliness of deliverables.</li></ul>&nbsp;</td></tr><tr><td>Education and Experience:<ul><li>Bachelor’s degree in Accounting, Finance, or a related field (CPA or equivalent certification preferred).&nbsp;</li></ul>&nbsp;<ul><li>Minimum of 5 years of progressive accounting experience, with at least 2 years in a senior or supervisory role.&nbsp;</li></ul>&nbsp;<ul><li>Strong knowledge of accounting principles, financial reporting, and regulatory compliance.&nbsp;</li><li>Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, QuickBooks).&nbsp;</li><li>Advanced Excel skills and familiarity with data analysis tools.&nbsp;</li><li>Excellent analytical, organizational, and problem-solving skills.&nbsp;</li><li>Strong communication and interpersonal abilities.&nbsp;</li><li>High level of integrity and attention to detail.</li></ul>&nbsp;</td></tr><tr><td>Preferred&nbsp;Skills<ul><li>Experience in the financial services sector.&nbsp;</li><li>Familiarity with international accounting standards and multi-currency environments.&nbsp;</li><li>Experience in multi-entity or multinational group accounting environments.&nbsp;</li><li>Knowledge intercompany eliminations and consolidation adjustments.&nbsp;</li><li>Ability to work under pressure and meet tight deadlines.</li></ul>&nbsp;</td></tr></tbody></table></figure>

Senior Accountant

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