customer services agent

application support engineer Jobs in Manama

application support engineer

information technology help desk technician Jobs in Manama

it operation engineer

it specialist (systems administration/customer support) Jobs in Manama

service desk engineer

Computer World S.P.C.

1-3 years experience in Service Desk Mgmt in Banking Sector.Brief JD -<ul><li>Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly &amp; the business is not impacted.</li><li>Being the Single Point of Contact for customer requests.</li><li>1st Line of investigation and diagnosis.</li><li>Provide a point of coordination throughout the incident/request life cycle.</li><li>Infrastructure Monitoring ( Servers / Network) &ndash; Alerts &amp; Alarms</li><li>Application Monitoring ( AppDynamics )</li><li>Documentation &amp; Reporting every issue to maintain a healthy knowledge base.</li><li>Escalation; that&rsquo;s when the problem is too complex to be resolved by L1/L2 , and thus the same needs to be escalated to the Higher Management.</li><li>Handling day to day operational tasks.</li></ul>Requirements -The main job requirements are:-<ul><li>Basic-Intermediate AWS Knowledge &amp; Experience.</li><li>- Basic-Intermediate coding skills (in Python or any relevant language).</li><li>- Basic understanding of ITIL.</li><li>Ready to work on shifts.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD800.000 per month

Service Desk Engineer

Klystron Global

Senior IT Support Engineer (4&ndash;7 Years Experience)Job SummaryWe are seeking a Senior IT Support Engineer to provide technical assistance and ensure the smooth operation of hardware, software, networks, and enterprise applications. The role involves diagnosing and resolving technical issues, configuring systems, and providing both on-site and remote support to internal teams and customers.The ideal candidate will have strong troubleshooting skills, the ability to communicate technical concepts clearly, and experience supporting enterprise applications and IT infrastructure. This role also requires coordination with development teams, stakeholders, and end users to ensure systems are functioning efficiently and meeting business requirements.Candidates with certifications in Microsoft, Cisco, Linux, or similar technologies will have an added advantage.Ultimately, you will be a trusted technical professional who delivers timely, accurate, and reliable solutions to technical challenges.Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application-related issues</li><li>Diagnose and resolve technical problems including system configuration, account setup, and network connectivity</li><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and other IT equipment</li></ul>Issue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly communicated</li><li>Support application testing, user acceptance testing (UAT), and deployment</li><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal teams</li><li>Follow up with users to ensure systems are functioning properly after issue resolution</li></ul>Documentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or similar roles</li><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g., Zendesk or similar)</li><li>Good understanding of computer systems, networking, and mobile devices</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written English</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthApplication Question(s):<ul><li>Are you in Bahrain ?</li><li>Do you have experience in supporting self-service Kiosks?</li></ul>Work Location: In person

Senior IT Support Engineer

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Jadara Training Centre

We are currently looking for dedicated and customer-focused Bahraini candidates to join our team as Customer Service &ndash; Front Desk. In this role, you will be the first point of contact for customers and visitors, ensuring a welcoming experience while delivering professional support and accurate information. This position is an excellent opportunity to build a career in customer service within a supportive, growth-oriented environment.Key Responsibilities<ul><li>Welcome and assist customers/visitors professionally at the front desk.</li><li>Handle daily customer inquiries in person, by phone, email, or messaging channels.</li><li>Provide accurate information about services, policies, and procedures.</li><li>Manage appointments, schedules, and customer registrations as required.</li><li>Resolve customer concerns and complaints efficiently, escalating when necessary.</li><li>Maintain clear records of customer interactions, requests, and follow-ups.</li><li>Coordinate with internal departments to ensure timely customer support.</li><li>Ensure the reception/front desk area is organized, presentable, and well-prepared.</li><li>Maintain confidentiality and professionalism when handling customer information.</li><li>Support administrative/front-office tasks assigned by the supervisor/management.</li></ul>Requirements<ul><li>Bahraini nationality with a valid MOL Profile (active file at the Ministry of Labor).</li><li>Diploma or degree is preferred (any relevant field such as Business Administration, Accounting, or Customer Service).</li><li>Previous customer service/front desk experience is an advantage.</li><li>Strong communication and interpersonal skills (Arabic and English preferred).</li><li>Professional appearance, positive attitude, and a strong work ethic.</li><li>Strong problem-solving skills and ability to stay calm under pressure.</li><li>Basic computer skills (MS Office; experience with CRM/front desk systems is a plus).</li><li>Ability to work independently and as part of a team.</li><li>High ethical standards and commitment to customer satisfaction.</li></ul>**** Important Note: This job posting is ONLY for Bahraini candidates with a valid MOL Profile. ****Job Type: Full-timePay: BD390.000 - BD440.000 per month

Customer Service Coordinator (Front Desk) - Bahrainis Only

Era Projects

Job SummaryWe are seeking a skilled and customer-oriented Service Desk Technician to provide technical support and ensure the efficient operation of IT systems across the organization. The ideal candidate will have strong troubleshooting skills, experience in handling IT support requests, and must be currently based in Bahrain and available for immediate joining.Key Responsibilities<ul><li>Provide first-level IT support to employees via phone, email, or in person.</li><li>Diagnose and resolve hardware, software, and network-related issues.</li><li>Log, track, and resolve support requests using the IT service desk ticketing system.</li><li>Install, configure, and maintain computers, printers, and other IT peripherals.</li><li>Assist with user account setup, password resets, and access management.</li><li>Support Windows operating systems, Microsoft Office applications, and basic network connectivity issues.</li><li>Escalate complex technical issues to senior IT staff when required.</li><li>Maintain accurate documentation of technical issues and solutions.</li><li>Ensure compliance with company IT policies and security procedures.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;4 years of experience in IT support, service desk, or help desk roles.</li><li>Strong knowledge of Windows OS, Microsoft Office, and basic networking.</li><li>Experience with IT ticketing systems and troubleshooting hardware/software issues.</li><li>Good communication and customer service skills.</li><li>Ability to manage multiple support requests in a fast-paced environment.</li><li>Must be locally available in Bahrain.</li><li>Immediate joiners preferred.</li></ul>Preferred Skills<ul><li>Familiarity with Active Directory and user account management.</li><li>Basic knowledge of LAN/WAN networking and Wi-Fi troubleshooting.</li><li>Experience with remote desktop support tools.</li></ul>Job Types: Full-time, Permanent

SERVICE DESK TECHNICIAN

Holistic Health Medical Center

We Are Hiring &ndash; Receptionist / Front DeskWe are looking for a professional Receptionist to join our team.Requirements:- Previous experience in the healthcare sector is required- Strong communication and customer service skills- Ability to handle appointments, calls, and front desk operations- Must be flexible to work shift schedulesIf you are organized, friendly, and have experience working in a medical or health-related environment, we would love to hear from you.*Send your CV to apply.Hhpc.bh@gmail.comJob Type: PermanentPay: BD450.000 - BD500.000 per month

receptionist / front desk

Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application related issues</li><li>Diagnose and resolve technical problems including system configuration,</li></ul>account setup, and network connectivity<ul><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and</li></ul>other IT equipmentIssue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly</li></ul>communicated<ul><li>Support application testing, user acceptance testing (UAT), and</li></ul>deployment<ul><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal</li></ul>teams<ul><li>Follow up with users to ensure systems are functioning properly after issue</li></ul>resolutionDocumentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or</li></ul>similar roles<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or</li></ul>related field<ul><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g.,</li></ul>Zendesk or similar)<ul><li>Good understanding of computer systems, networking, and mobile</li></ul>devices<ul><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written Englis</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthWork Location: In person

Application Support Engineer

Explore 181+ Service desk engineer in Manama this March. Find roles across top companies and apply now to boost your career.