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call centre agent/reservation staff Jobs in Manama

call centre agent/reservation staff

corporate customer service officer -bahrain Jobs in Manama

customer support associate Jobs in Manama

customer support associate

care centre agent

Allianz Partners

<div>
 The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre &ndash; Team Leader and Care Centre &ndash; Assistant Manager accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
 </li>
 <li>
 Answers inbound calls as well as assist customers/providers who have specific inquiries.
 </li>
 <li>
 Outbound calls for follow up cases, additional medical reports, second medical opinion, complaints. Etc.
 </li>
 <li>
 Builds customer&rsquo;s interest in the services and products offered by the company.
 </li>
 <li>
 Provides personalized customer service of the highest level.
 </li>
 <li>
 Updates the existing database with changes and the status of each existing/prospective customer/member.
 </li>
 <li>
 Documents details of telephone conversation and actions taken.
 </li>
 <li>
 Corresponds with Care Centre &ndash; Team Leader and Care Centre &ndash; Assistant Manager and keep an open channel of communication.
 </li>
 <li>
 Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
 </li>
 <li>
 Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background preferred.
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Care Centre Agent

German Medical Centre

We are looking for someone who can manage customer appointments, complaints, and inquiries while ensuring customer satisfaction.Responsibilities: Manage patient appointments, billing, patient feedback, complaints, and queries Patient visit related charging and invoicing. Daily cash and credit collection. Escalate complaints to the Customer Service Team Leader/Head of Corporate Manage large amounts of inbound and outbound calls with efficiency and courtesy Identify customers' needs and provide solutions and/or alternatives to resolve their problemsRequirements: Minimum 1 years&rsquo; experience preferably in a medical centre. Exceptional communication skills Fluent in Arabic &amp; English Ability to learn and develops new skills Flexible to work on shift schedules High school, Diploma and University Graduates Can ApplyJob Types: Full-time, Permanent

Receptionist

nineDots.io

<div>
 
 
 Student Advisor &ndash; Bookings &amp; Support (Early Career)
 
 
 
 
 
 
 A scaling, international student services platform is expanding its operations in Bahrain. As a Student Advisor, you&rsquo;ll support students through a high-consideration booking journey, helping them secure accommodation for their studies abroad.
 
 
 
 
 
 This is a high-touch, student-facing role where how you communicate, organise, and follow through directly impacts bookings and overall student experience.
 
 
 
 
 
 This role is open to Bahraini nationals only.
 
 
 
 
 
 
 The Role
 
 
 
 You&rsquo;ll sit at the centre of the student journey, acting as the main point of contact for assigned enquiries. From first message through to booking, payment, and confirmation, you&rsquo;ll guide students step by step.
 
 
 
 
 
 The role blends student support, light consultative guidance, and operational execution. You&rsquo;ll be responsible for keeping bookings moving, answering questions clearly, and making sure students feel confident in their decisions.
 
 
 
 
 
 This is not a call-centre role. Ownership, responsiveness, and attention to detail matter.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing
 
 
 <ul>
 <li>
 Acting as the main point of contact for assigned student enquiries
 </li>
 <li>
 Understanding student needs and helping them choose suitable options
 </li>
 <li>
 Supporting students through the booking journey from enquiry to confirmation
 </li>
 <li>
 Managing bookings end to end, including follow-ups, documentation, and payments
 </li>
 <li>
 Ensuring no enquiry or booking is delayed or dropped
 </li>
 <li>
 Answering questions around accommodation, contracts, payments, and timelines
 </li>
 <li>
 Providing reassurance and support where needed, including with parents
 </li>
 <li>
 Maintaining accurate records in CRM and internal systems
 </li>
 <li>
 Following defined workflows, SLAs, and response standards
 </li>
 <li>
 Sharing feedback to improve processes and student experience
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need to Succeed
 
 
 <ul>
 <li>
 Up to 2 years&rsquo; experience in a customer-facing or support role (internships, part-time, or placements considered)
 </li>
 <li>
 Strong communication and people skills
 </li>
 <li>
 Comfortable communicating clearly and confidently in English, both written and spoken
 </li>
 <li>
 Ability to manage multiple conversations and follow-ups at once
 </li>
 <li>
 High attention to detail with a strong sense of ownership
 </li>
 <li>
 Comfortable working in a fast-paced, time-sensitive environment
 </li>
 <li>
 Candidates who have studied abroad will be viewed favourably, but this is not essential
 </li>
 <li>
 Background in education, hospitality, travel, or services is a plus
 </li>
 <li>
 Familiarity with CRM tools or systems is helpful but not required
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in It for You
 
 
 <ul>
 <li>
 A student-facing role with clear responsibility and ownership
 </li>
 <li>
 Direct exposure to bookings, conversion, and student experience
 </li>
 <li>
 Structured processes with room to learn and develop
 </li>
 <li>
 Bahrain-based role within a growing international platform
 </li>
 <li>
 Competitive salary and benefits
 </li>
 </ul>
 
 
 
 
 
 Next Steps
 
 
 
 If you&rsquo;re Bahraini and looking for a role where you can work closely with students, stay organised, and see the impact of your work, this could be a strong fit.
 
 
 
 
 
 Apply or get in touch to learn more.
 
</div>

Student Advisor – Bookings & Support (Early Career)

Aventus

<div>
 
 
 Chief Strategy &amp; Regulatory Officer (Confidential)
 
 
 
 
 
 
 
 Location: Bahrain
 
 
 
 
 
 
 This is a rare opportunity to step into a
 
 CXO role reporting directly to the CEO and Board
 
 , at a major business operating at the intersection of telecom, digital infrastructure, fintech, and enterprise technology.
 
 
 
 
 
 The organisation is entering a critical phase of its evolution. With a clear multi-year strategy already in motion, the focus now shifts from design to
 
 execution, optimisation, and value creation at scale,
 
 while preparing to develop a new subsequent long-term strategy for continued growth.
 
 
 
 
 
 This role sits at the centre of that journey.
 
 
 
 
 
 You will act as a
 
 strategic integrator across the business
 
 , translating group-level ambition into locally relevant, commercially viable outcomes, while ensuring strong regulatory positioning and disciplined performance delivery.
 
 
 
 
 
 This is not a pure strategy role. It is about
 
 owning outcomes
 
 , shaping decisions at the highest level, and ensuring that strategy becomes reality.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 You will:
 
 <ul>
 <li>
 Work directly with the CEO and Executive Committees on the most important decisions in the business
 </li>
 <li>
 Own and drive execution of a multi-year strategy, treating it as your own
 </li>
 <li>
 Play a central role in shaping future growth strategies across digital, fintech, and adjacent areas
 </li>
 <li>
 Lead critical regulatory relationships and influence external outcomes
 </li>
 <li>
 Translate complex, cross-functional performance into clear, actionable insight for leadership and the Board
 </li>
 </ul>
 
 This is a role for someone who wants
 
 real impact, visibility, and accountability
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy Leadership &amp; Execution
 
 
 <ul>
 <li>
 Take ownership of the existing multi-year strategy and drive its successful execution across the organisation
 </li>
 <li>
 Translate strategic priorities into clear, measurable plans, aligned to capital allocation and business performance
 </li>
 <li>
 Lead deep strategic analysis across growth areas including digital, fintech, and new market opportunities
 </li>
 <li>
 Identify and evaluate partnerships, M&amp;A, and expansion opportunities to support long-term value creation
 </li>
 <li>
 Prepare the organisation for its next strategic cycle while ensuring current priorities are fully delivered
 </li>
 </ul>
 
 
 Performance Governance &amp; Value Creation
 
 
 <ul>
 <li>
 Establish and lead enterprise-wide performance governance frameworks
 </li>
 <li>
 Ensure strategic priorities are tracked, measured, and executed with discipline
 </li>
 <li>
 Provide clear visibility of performance to the Executive Committee and Board
 </li>
 <li>
 Translate complex operational and financial data into concise, decision-ready insights
 </li>
 <li>
 Drive improved decision quality through analytics-led thinking and structured evaluation
 </li>
 </ul>
 
 
 Regulatory Leadership &amp; External Engagement
 
 
 <ul>
 <li>
 Lead relationships with regulators and key external stakeholders, ensuring strong credibility and influence
 </li>
 <li>
 Shape regulatory strategy to support commercial growth and innovation
 </li>
 <li>
 Secure approvals and enablement for new products, fintech initiatives, and infrastructure investments
 </li>
 <li>
 Provide high-quality regulatory and strategic counsel to senior leadership
 </li>
 </ul>
 
 
 Executive Influence &amp; Communication
 
 
 <ul>
 <li>
 Act as a trusted advisor to the CEO, providing clear, solution-oriented recommendations
 </li>
 <li>
 Lead board-level presentations, adapting between high-level summaries and detailed analysis as required
 </li>
 <li>
 Ensure strong information flow across the leadership team and alignment on key priorities
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Lead and develop a high-performing team across strategy and regulatory functions
 </li>
 <li>
 Foster a culture of accountability, clarity, and execution excellence
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 
 We are looking for a senior leader who combines
 
 strategic depth with execution capability
 
 .
 
 
 
 Experience
 
 
 <ul>
 <li>
 15+ years of progressive experience, with significant time at senior leadership or ExCo level
 </li>
 <li>
 Background in telecom, digital infrastructure, fintech, ICT, or similarly regulated environments
 </li>
 <li>
 Strong track record in strategy development
 
 and
 
 execution
 </li>
 <li>
 Experience engaging with regulators and navigating complex external environments
 </li>
 <li>
 Exposure to partnerships, M&amp;A, or corporate development is highly valuable
 </li>
 </ul>
 
 
 Background
 
 
 <ul>
 <li>
 Strategy consulting experience (e.g. top-tier or equivalent) is highly regarded
 </li>
 <li>
 Experience operating within complex, matrixed or group environments is advantageous
 </li>
 </ul>
 
 
 Capabilities
 
 
 <ul>
 <li>
 Strong commercial and financial acumen
 </li>
 <li>
 Ability to translate complexity into clear, actionable insight
 </li>
 <li>
 High credibility with senior stakeholders internally and externally
 </li>
 <li>
 Structured thinker with strong problem-solving capability
 </li>
 <li>
 Comfortable operating between detail and big-picture strategy
 </li>
 </ul>
 
 
 Other
 
 
 <ul>
 <li>
 Arabic is a plus, not essential
 </li>
 <li>
 International experience is welcomed, GCC experience especially so
 </li>
 </ul>
 
 
 
 
 
 Why This Role
 
 
 
 This is a
 
 high-impact, high-visibility position
 
 for someone who wants to:
 
 <ul>
 <li>
 Operate at the centre of decision-making
 </li>
 <li>
 Shape the future direction of a complex, evolving business
 </li>
 <li>
 Drive real, measurable outcomes rather than theoretical strategy
 </li>
 <li>
 Build a legacy through execution, not just planning
 </li>
 </ul>
 
 
 
 
 
 Inclusive Hiring
 
 
 
 We are committed to building diverse and inclusive leadership teams.
 
 
 We welcome applications from
 
 local, regional, and international candidates
 
 , and encourage individuals from a wide range of backgrounds to apply.
 
 
 
 Compensation is competitive
 
 and aligned with the seniority and impact of the role.
 
 
 For any queries about the role, please reach out to George Berry, Head of Search at Aventus Global.
 
</div>

Chief Strategy Officer [GCC TMT]

Haqbaz Real Estate W.L.L

Job Description: Real Estate Sales Agent (Sales, Rent &amp; Property Management)Position: Bahraini Sales Agent (Real Estate) Company: HaQbaz Responsibilities<ul><li>Actively sell real estate products/flats/properties to prospective clients.</li><li>Actively rent units to prospective tenants, and support lease-related processes.</li><li>Handle property management support tasks as assigned (e.g., coordinating inspections, follow-ups, and updates).</li><li>Maintain and develop client relationships through regular communication and follow-ups.</li><li>Identify potential leads and convert them into confirmed visits and deals.</li><li>Conduct property viewings and provide accurate information about units, pricing, availability, and rental terms.</li><li>Coordinate with the sales team, management, and relevant departments to ensure smooth transactions.</li><li>Prepare and submit required reports daily/weekly (calls, visits, follow-ups, and status updates).</li><li>Maintain professional behavior and represent the company in a positive manner at all times.</li><li>Follow up on leads until the deal is completed and ensure all documentation is completed as required.</li><li>Meet agreed monthly sales targets and performance KPIs.</li><li>Keep up-to-date records of sales, rentals, and property management leads/requests in the company system (Excel/CRM as applicable).</li></ul>Daily &amp; Monthly Reporting (Key Duties)<ul><li>Submit a daily report including calls made, visits, lead status, and follow-up actions.</li><li>Submit a monthly report including totals, conversions, closed deals, active pipeline, and performance vs. targets.</li></ul>Talent (Personal Attributes)<ul><li>Strong motivation and confidence to achieve goals.</li><li>Resilient and persistent, with the ability to handle rejection professionally.</li><li>Self-driven and proactive in generating leads.</li><li>Highly responsible and committed to delivering results on time.</li></ul>Personality<ul><li>Friendly, confident, and customer-focused.</li><li>Good communicator with a positive attitude.</li><li>Patient and disciplined, with the ability to work under pressure.</li><li>Honest and trustworthy when dealing with clients and information.</li></ul>Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong negotiation and closing skills.</li><li>Ability to manage leads, follow-ups, and a sales pipeline effectively.</li><li>Basic computer skills (email, Excel/Sheets, and reporting).</li><li>Knowledge of real estate sales and rental processes and customer service (or willingness to learn quickly).</li><li>Fluency in [Arabic/English] (please specify) and the ability to communicate clearly with clients.</li></ul>Reporting &amp; Data Duties (Daily/Monthly + Connections Data Entry)Daily Report (Real Estate Sales Agent)<ul><li>Submit a daily report including:</li><li>Number of calls made</li><li>Number of visits conducted</li><li>Number of new leads generated</li><li>Lead status updates (e.g., contacted / interested / visited / pending / closed)</li><li>Follow-up actions for each lead (date + next step)</li></ul>Monthly Report<ul><li>Submit a monthly summary including:</li><li>Total calls, visits, and follow-ups</li><li>Total new leads and conversions (leads &rarr; visits &rarr; offers/sales)</li><li>Achieved results vs. monthly sales target/KPIs</li><li>List of closed deals and current active pipeline</li><li>Any issues/risks and proposed actions for next month</li></ul>Connections Data Entry (CRM / Excel / System)<ul><li>Enter and maintain accurate connection/client data, including:</li><li>Client name, contact number(s), email (if available)</li><li>Preferred property/unit type and budget</li><li>Source of lead (walk-in / referral / online / etc.)</li><li>Visit dates and outcomes</li><li>Documents status (if required)</li><li>Ensure all entries are updated daily and never left incomplete.</li></ul>Knowledge &amp; Updates<ul><li>Maintain updated knowledge about:</li><li>Available units/properties, pricing, and availability</li><li>Company offers, brochures, and sale process</li><li>Requirements and documentation steps for clients</li><li>Confirm all information provided to clients is accurate and aligned with management/sales guidance.</li></ul>Work Location: In person

Sales

Go Easy Car Rental

A transportation and luxury car rental company is seeking a Call Center Agent/Reservation staff.**Key Qualifications:**- Excellent communication skills- Proficient in email correspondence, Outlook, and Excel- Strong customer service skills- Willingness to learn**Note:** Flexible work schedules, including days off.Visa, accommodation, and transportation are provided.Job Type: Full-timePay: BD200.000 - BD300.000 per monthWork Location: In person

Call Centre Agent/Reservation Staff

<div>
 
 
 Board Secretary
 
 
 
 Bahrain - Executive Office - Board-Level Exposure
 
 
 
 
 
 
 
 Join a scaling fintech operating across the GCC, where governance, execution discipline, and leadership alignment are becoming critical to the next phase of growth.
 
 
 
 
 
 
 
 This is not a traditional company secretary role. This is a high-trust, high-authority position at the centre of the business, ensuring that board decisions translate into execution across technology, product, finance, and growth.
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 As Executive Governance &amp; Strategy Officer, you will act as the connective tissue between the Board, the CEO, and the C-suite.
 
 
 
 
 
 
 
 You will own follow-up, accountability, and structure across executive decisions. Every board resolution, CEO directive, and strategic initiative will pass through your oversight to ensure clarity, tracking, and delivery.
 
 
 
 
 
 
 
 This role requires executive presence, maturity, and confidence. You will challenge, escalate, and enforce accountability when needed.
 
 
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Owning and maintaining the Master Resolution Log across Board and executive meetings.
 </li>
 <li>
 Tracking every action item, commitment, and deadline agreed at leadership level.
 </li>
 <li>
 Proactively following up with C-level executives to ensure delivery.
 </li>
 <li>
 Escalating delays, risks, and governance gaps to senior leadership.
 </li>
 <li>
 Developing and maintaining an Executive Scorecard tracking KPIs across Tech, Product, Finance, and Growth.
 </li>
 <li>
 Monitoring implementation of strategic initiatives across departments.
 </li>
 <li>
 Preparing board-ready briefings, executive summaries, and high-level presentations.
 </li>
 <li>
 Supporting special projects such as license applications, fundraising preparation, or geographic expansion.
 </li>
 <li>
 Maintaining governance calendars, documentation standards, and approval workflows.
 </li>
 <li>
 Acting as a central communication hub across executive leadership levels.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 <ul>
 <li>
 Around 7+ years&rsquo; experience in executive coordination, governance, strategy, or similar leadership-facing roles.
 </li>
 <li>
 Strong executive presence and the confidence to operate at Board level.
 </li>
 <li>
 Structured, disciplined mindset with high attention to documentation and accountability.
 </li>
 <li>
 Proven ability to drive follow-up and enforce deadlines across senior stakeholders.
 </li>
 <li>
 Experience in fintech, financial services, or regulated environments is advantageous.
 </li>
 <li>
 MBA or relevant postgraduate qualification preferred.
 </li>
 <li>
 Based in Bahrain.
 </li>
 </ul>
 
 
 
 
 
 
 This role suits someone who thrives on structure, visibility, and impact. Someone comfortable operating behind the scenes while influencing at the highest level.
 
 
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 <ul>
 <li>
 Direct exposure to the CEO and Board.
 </li>
 <li>
 A central, high-trust role in a scaling fintech.
 </li>
 <li>
 Real authority to drive execution discipline across the business.
 </li>
 <li>
 Competitive senior package.
 </li>
 <li>
 The opportunity to shape governance and performance infrastructure at scale.
 </li>
 </ul>
 
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you&rsquo;re operating at senior governance or strategy level and want a role with real visibility and influence, send your CV or reach out confidentially to learn more.
 
 
 
 
 
 
 
 nineDots is Bahrain's only specialist technology &amp; outsourcing recruitment agency advertising this role on behalf of our client.
 
</div>

Board Secretary

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