asst. service manager

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it project coordinator / business analyst Jobs in Manama

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pc support technician

it service desk analyst

Strativia

<div>Job Purpose: 
The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness. 
 
Responsibilities:
<ul><li>Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.</li>
<li>Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.</li>
<li>Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.</li>
<li>Perform basic Active Directory tasks and manage NTFS permissions for shared resources.</li>
<li>Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.</li>
<li>Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.</li>
<li>Provide basic printer maintenance and troubleshooting support.</li>
<li>Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.</li>
<li>Manage SAAR-N form submissions and tracking to enable system access for users.</li>
<li>Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.</li>
<li>Provide scheduling and technical support for video teleconferences (VTCs).</li>
<li>Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.</li>
<li>Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.</li>
<li>Process IT equipment disposal through DRMO procedures for unused or non-functional assets.</li>
<li>Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.</li>
<li>Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.</li>
<li>Participate in special projects and support day-to-day IT operations as assigned by leadership.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications:
<ul><li>Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.</li>
<li>Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.</li>
<li>Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.</li>
<li>Proficiency with SAAR-N form submission and tracking processes.</li>
<li>Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.</li>
<li>Familiarity with Active Directory administration and NTFS permission management.</li>
<li>Experience troubleshooting Microsoft Office applications and common enterprise software tools.</li>
<li>Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.</li>
<li>Ten (10) years of helpdesk or IT service desk experience preferred.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

IT Service Desk Analyst

<div>
 
 Job Purpose
 
 
 
 The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.
 </li>
 <li>
 Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.
 </li>
 <li>
 Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.
 </li>
 <li>
 Perform basic Active Directory tasks and manage NTFS permissions for shared resources.
 </li>
 <li>
 Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.
 </li>
 <li>
 Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.
 </li>
 <li>
 Provide basic printer maintenance and troubleshooting support.
 </li>
 <li>
 Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.
 </li>
 <li>
 Manage SAAR-N form submissions and tracking to enable system access for users.
 </li>
 <li>
 Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.
 </li>
 <li>
 Provide scheduling and technical support for video teleconferences (VTCs).
 </li>
 <li>
 Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.
 </li>
 <li>
 Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.
 </li>
 <li>
 Process IT equipment disposal through DRMO procedures for unused or non-functional assets.
 </li>
 <li>
 Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.
 </li>
 <li>
 Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.
 </li>
 <li>
 Participate in special projects and support day-to-day IT operations as assigned by leadership.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.
 </li>
 <li>
 Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.
 </li>
 <li>
 Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.
 </li>
 <li>
 Proficiency with SAAR-N form submission and tracking processes.
 </li>
 <li>
 Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.
 </li>
 <li>
 Familiarity with Active Directory administration and NTFS permission management.
 </li>
 <li>
 Experience troubleshooting Microsoft Office applications and common enterprise software tools.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.
 </li>
 <li>
 Ten (10) years of helpdesk or IT service desk experience preferred.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

Propel Consult

PositionFinancial Analyst (Fixed Assets)DepartmentAccountingReports toHead of AccountingLocationBahrainRole PurposeThe Financial Analyst is responsible for managing, tracking, and reporting on the company physical assets in line with finance policies and procedures. The role ensures accurate fixed asset registers, conducts periodic audits, and supports cost efficiency through optimal asset utilization.KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIESGeneral <ul><li>Maintain and update fixed asset registers across all departments.</li><li>Conduct periodic audits to verify asset location, condition, and usage.</li><li>Prepare MIS reports on fixed asset allocation, depreciation, and utilization.</li><li>Use advanced Excel to analyze data, generate dashboards, and track asset location.</li><li>Coordinate with Procurement and Finance to ensure proper asset acquisition and disposal.</li><li>Support IT and HR in aligning fixed asset management with operational needs.</li><li>Provide recommendations for optimizing asset usage and cost efficiency.</li><li>Coordinate with authorized brokers for fixed assets insurance requirements.</li><li>Ensure compliance with company finance policies and relevant accounting standards.</li><li>Assist in year-end physical asset verification and external audit support.</li></ul>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCEQualifications<ul><li>Minimum of 3 years of experience in asset management, inventory control, or related field.</li><li>Bachelor&rsquo;s degree in business administration, Accounting, IT, or related field.</li><li>Strong knowledge of Management Information Systems (MIS) reporting tools.</li><li>Advanced proficiency in Microsoft Excel (pivot tables, formulas, charts, dashboards).</li><li>Attention to detail and strong analytical skills.</li><li>Ability to work collaboratively across departments (Procurement, IT, HR, Finance).</li><li>Fluent in Arabic and English (written and spoken).</li></ul>Skills<ul><li>Strong organizational and record-keeping skills.</li><li>Analytical thinking and problem-solving abilities.</li><li>Proficiency in asset management software / ERP systems (e.g., Oracle, SAP) is a plus.</li><li>Knowledge of depreciation methods and fixed asset accounting (IAS 16).</li><li>Effective communication and coordination skills.</li><li>Ability to generate clear, actionable MIS reports for management.</li><li>Time management and ability to meet periodic reporting deadlines.</li></ul>Work Location: In person

Financial Analyst (Fixed Assets)

Klystron Global

Job SummaryWe are looking for a dynamic and detail-oriented IT Project Coordinator / Business Analyst with 4&ndash;5 years of experience to support the delivery of IT and digital transformation projects, including self-service kiosk solutions and integrated systems.The ideal candidate will act as a bridge between business stakeholders and technical teams, with strong experience in requirement gathering, API integrations, and system testing. This role requires hands-on involvement in project coordination, documentation, and validation of technical solutions.Key ResponsibilitiesBusiness Analysis<ul><li>Gather, analyze, and document business and functional requirements</li><li>Prepare BRD, SRS, use cases, and process workflows</li><li>Perform gap analysis and propose optimized solutions</li><li>Translate business needs into clear technical requirements</li></ul>Project Coordination<ul><li>Coordinate with development, QA, UI/UX, and external vendors</li><li>Track project timelines, milestones, and deliverables</li><li>Conduct regular project status meetings and follow-ups</li><li>Ensure smooth communication across all stakeholders</li></ul>API Integration &amp; Testing<ul><li>Understand and document API requirements and integration flows</li><li>Collaborate with developers on RESTful API integrations</li><li>Perform API testing using tools like Postman</li><li>Validate request/response structures, authentication, and error handling</li><li>Troubleshoot integration issues and coordinate fixes with technical teams</li></ul>System Implementation &amp; Testing<ul><li>Support system implementation and configuration activities</li><li>Plan and execute UAT (User Acceptance Testing) with business users</li><li>Prepare test cases, test scenarios, and validation reports</li><li>Ensure all business requirements are met before go-live</li></ul>Stakeholder Management<ul><li>Act as a liaison between business users and technical teams</li><li>Communicate project progress, risks, and issues clearly</li><li>Ensure alignment between delivered solutions and business expectations</li></ul>Self-Service Kiosk Solutions<ul><li>Work on projects involving self-service kiosks across industries (banking, healthcare, government, retail, etc.)</li><li>Gather functional requirements for kiosk workflows (e.g., onboarding, transactions, service requests)</li><li>Coordinate hardware and software integration requirements</li></ul>Quality &amp; Process Improvement<ul><li>Identify areas for process optimization and system enhancements</li><li>Ensure proper documentation and version control of project artifacts</li><li>Support issue tracking and resolution during implementation</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>4&ndash;5 years of experience in IT Project Coordination / Business Analysis</li><li>Strong understanding of SDLC and project delivery lifecycle</li><li>Hands-on experience with API concepts (REST, JSON, authentication)</li><li>Experience in API testing using Postman or similar tools</li><li>Strong documentation skills (BRD, SRS, workflows)</li><li>Excellent communication and stakeholder management skills</li></ul>Preferred Skills<ul><li>Experience in digital transformation or kiosk-based solutions</li><li>Familiarity with Agile/Scrum methodologies</li><li>Basic knowledge of SQL, integrations, or middleware systems</li><li>Exposure to UI/UX concepts and user journey mapping</li></ul>Key Competencies<ul><li>Analytical thinking</li><li>Problem-solving ability</li><li>Attention to detail</li><li>Strong coordination and organizational skills</li><li>Ability to manage multiple projects simultaneously</li></ul>What We Offer<ul><li>Opportunity to work on innovative digital and kiosk-based solutions</li><li>Exposure to multi-industry projects</li><li>Collaborative and fast-paced work environment</li><li>Career growth and learning opportunities</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD600.000 per monthWork Location: In person

IT Project Coordinator / Business Analyst

<div>Job Purpose: 
The Lead Defense Travel Administrator (DTS) &amp; Travel Budget Analyst serves as the subject matter expert for the Defense Travel System (DTS), providing comprehensive travel administration, financial oversight, and budget execution support for staff and ship personnel. This role ensures compliance with Joint Travel Regulations (JTR), Navy financial policies, and federal funding requirements while maintaining accurate travel processing, debt management, and budget reconciliation activities. The position supports leadership by ensuring travel operations are executed efficiently, accurately, and within authorized funding limits. 
 
Responsibilities:
<ul><li>Serve as the lead administrator and subject matter expert for DTS operations.</li>
<li>Manage DTS help desk operations, resolve complex travel issues, and provide user guidance and sustainment training.</li>
<li>Prepare, review, validate, audit, and reconcile travel authorizations and vouchers for compliance and accuracy.</li>
<li>Monitor and update travel budget data continuously; perform weekly reconciliations and provide monthly budget status reports.</li>
<li>Track and manage travel debts through DTS Debt Management Gateway; initiate payroll collections and process cash collection vouchers.</li>
<li>Coordinate routing lists, organizational groups, permission levels, and ODTA assignments within DTS.</li>
<li>Serve as liaison with the Scheduled Airline Ticket Office (SATO) for official travel bookings.</li>
<li>Process standard, no-cost, emergency, student, medical evacuation, and Funded Environmental and Morale Leave (FEML) travel orders.</li>
<li>Perform foreign currency conversions for OCONUS travel reimbursements.</li>
<li>Coordinate cross-organization funding requests with Comptroller offices.</li>
<li>Analyze travel payments and conduct corrective actions to resolve discrepancies and prevent recurrence.</li>
<li>Gather, compile, and present recurring and ad hoc travel and financial reports for leadership.</li>
<li>Provide direct support to senior leadership to resolve authorization, voucher, and pay issues in an expedited manner.</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications:
<ul><li>Minimum ten (10) years of comprehensive experience with the Defense Travel System (DTS).</li>
<li>Minimum ten (10) years of Navy accounting experience, including budget execution for organizations, programs, or projects.</li>
<li>Demonstrated expertise in government lines of accounting and proper use of federal funds.</li>
<li>Experience managing reimbursable accounts and inter-organizational funding transfers.</li>
<li>Specialized experience in analyzing, validating, processing, correcting, and reconciling financial transactions.</li>
<li>Working knowledge of Command Financial Systems.</li>
<li>Thorough understanding of Joint Travel Regulations (JTR).</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
<li>Strong analytical, organizational, and communication skills.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

Lead Defense Travel Administrator (DTS) & Budget Analyst

Apex Group Ltd

<div>
 The Apex Group was established in Bermuda in 2003 and is now one of the world&rsquo;s largest fund administration and middle office solutions providers.
 
 
 Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
 
 
 That&rsquo;s why, at Apex Group, we will do more than simply &lsquo;empower&rsquo; you. We will work to supercharge your unique skills and experience.
 
 
 Take the lead and we&rsquo;ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
 
 
 For our business, for clients, and for you
 
 
 
 Location: Manama, Bahrain
 
 
 
 
 Employment Type: Permanent
 
 
 
 
 Job Specification and Key Responsibilities:
 
 
 
 <ul>
 <li>
 Management of BCP and Health and Safety Policies in line with required protocol
 </li>
 <li>
 Plan and oversee the logistics of agile working environments in the Bahrain office
 </li>
 <li>
 Coordinate office activities and operations, including the management of car parking bays, to secure efficiency and compliance with company policies
 </li>
 <li>
 Track and manage office supplies on an ongoing basis
 </li>
 <li>
 Provide Reception duties and offer administrative/clerical assistance to all teams
 </li>
 <li>
 Build excellent working relationships with GCC counterparts and key stakeholders across the region
 </li>
 <li>
 Perform administrative tasks to strengthen Apex&rsquo;s visibility in the Bahrain financial sector
 
 
 </li>
 </ul>
 Duties are varied and will also include but not be limited to those outlined below:
 
 
 
 
 Reception
 
 
 
 
 <ul>
 <li>
 Answer all incoming calls promptly and direct where necessary/ take messages
 </li>
 <li>
 Meet and greet visitors/clients and escort to meeting rooms
 </li>
 <li>
 Prepare refreshments for clients on arrival
 </li>
 <li>
 Maintain reception area to comply with Apex clear desk policy
 </li>
 <li>
 Arrange taxis for clients/visitors and maintain a visitor log
 
 
 </li>
 </ul>
 
 
 Meeting room
 
 
 
 
 <ul>
 <li>
 Maintain a meeting room calendar and coordinate bookings
 </li>
 <li>
 Set-up and clear the meeting room before and after meetings
 </li>
 <li>
 Arrange in-house lunches and refreshments when required
 
 
 </li>
 </ul>
 
 
 Deliveries, Post and general tasks
 
 
 
 
 <ul>
 <li>
 Receive and sign off on all office deliveries and store accordingly
 </li>
 <li>
 Receive and log both courier packages and post and distribute accordingly
 </li>
 <li>
 Liaise with Notaries for certifications and collect on occasion when required
 </li>
 <li>
 Monitor and maintain kitchen supplies to avoid shortages
 </li>
 <li>
 Ensure kitchens are kept tidy
 </li>
 <li>
 Issue and control office building access cards
 
 
 </li>
 </ul>
 
 
 Administration/Clerical
 
 
 
 
 <ul>
 <li>
 Scan documents as and when required
 </li>
 <li>
 Ensure stationery cupboards are well stocked and kept tidy to avoid shortages
 </li>
 <li>
 Assume responsibility for implementation of the &ldquo;clear desk&rdquo; office policy
 </li>
 <li>
 Attend training as First Aid/Fire Marshal/Health and Safety officer if needed
 </li>
 <li>
 Liaise with IT to ensure Bahrain office infrastructure works efficiently
 </li>
 <li>
 Process and submit filings of government bodies (LMRA, SIO, Tamkeen) when required
 </li>
 <li>
 Ensure compliance with Company procedure and processes
 </li>
 <li>
 Provide administrative support to Management as required
 
 
 </li>
 </ul>
 
 Skills Required:
 
 
 
 <ul>
 <li>
 Good written and oral communication skills
 </li>
 <li>
 Number of years of experience in office management and/or logistics
 </li>
 <li>
 Conscientious, flexible and willing to work as a team player
 </li>
 <li>
 Having a high level of integrity and the ability to act with discretion
 </li>
 <li>
 Proficiency in MS Office.
 
 
 </li>
 </ul>
 
 What you will get in return:
 
 
 
 <ul>
 <li>
 A high level of visibility within a large organisation on an upwards trajectory
 </li>
 <li>
 Exposure to all aspects of the business, cross-jurisdiction interactions and working directly with senior management
 </li>
 <li>
 Opportunity to work with a diverse, agile and dynamic team
 
 
 </li>
 </ul>
 Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
</div>

Office Manager

Citi

<div>
 
 
 Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
 
 
 
 
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
 </li>
 <li>
 Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
 </li>
 <li>
 Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
 </li>
 <li>
 Start of day checks, continuous monitoring, and regional handover.
 </li>
 <li>
 Perform same day risk reconciliations
 </li>
 <li>
 Develop and maintain technical support documentation.
 </li>
 <li>
 Identifies ways to maximize the potential of the applications used
 </li>
 <li>
 Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
 </li>
 <li>
 Ensures that storage and archiving procedures are in place and functioning correctly
 </li>
 <li>
 Formulates and defines scope and objectives for complex application enhancements and problem resolution
 </li>
 <li>
 Reviews and develops application contingency planning to ensure availability to users.
 </li>
 <li>
 Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
 </li>
 <li>
 Participate in application releases, from development, testing and deployment into production.
 </li>
 <li>
 Engages in post implementation analysis to ensure successful system design and functionality.
 </li>
 <li>
 Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
 </li>
 <li>
 Ensures essential procedures are followed and helps to define operating standards and processes.
 </li>
 <li>
 Act as a liaison between users/traders, interfacing internal technology groups and vendors.
 </li>
 <li>
 Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
 </li>
 <li>
 Acts as advisor or coach to new or lower level analysts.
 </li>
 <li>
 Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
 </li>
 <li>
 Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
 </li>
 <li>
 Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
 </li>
 <li>
 Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
 </li>
 <li>
 Performs other duties and functions as assigned.
 </li>
 <li>
 Has the ability to operate with a limited level of direct supervision.
 </li>
 <li>
 Can exercise independence of judgement and autonomy.
 </li>
 <li>
 Acts as SME to senior stakeholders and /or other team members.
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in an Application Support role.
 </li>
 <li>
 Experience installing, configuring or supporting business applications.
 </li>
 <li>
 Experience with some programming languages and willingness/ability to learn.
 </li>
 <li>
 Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
 </li>
 <li>
 Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
 </li>
 <li>
 Demonstrated analytical skills
 </li>
 <li>
 Issue tracking and reporting using tools
 </li>
 <li>
 Knowledge/ experience of problem Management Tools.
 </li>
 <li>
 Good all-round technical skills
 </li>
 <li>
 Effectively share information with other support team members and with other technology teams
 </li>
 <li>
 Ability to plan and organize workload
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 Ability to communicate appropriately to relevant stakeholder
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 
 Good hands-on experience on the following:
 
 
 
 <ul>
 <li>
 Unix , Shell/ Python scripting
 </li>
 <li>
 Oracle , Oracle Golden Gate and Mongo DB
 </li>
 <li>
 ITRS Geneos ,AppDynamics , ELK and Grafana
 </li>
 <li>
 KAFKA, TIBCO EMS
 </li>
 <li>
 Open shift Platform
 </li>
 <li>
 ITIL Concepts
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Applications Support
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Applications Senior Support Payments Specialist

Explore 135+ It service desk analyst in Manama this April. Find roles across top companies and apply now to boost your career.

135 it service desk analyst jobs In Manama

IT Service Desk Analyst

IT Service Desk Analyst

Financial Analyst (Fixed Assets)

IT Project Coordinator / Business Analyst

Lead Defense Travel Administrator (DTS) & Budget Analyst

Office Manager

Applications Senior Support Payments Specialist