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it service desk analyst

Strativia

<div>Job Purpose: 
The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness. 
 
Responsibilities:
<ul><li>Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.</li>
<li>Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.</li>
<li>Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.</li>
<li>Perform basic Active Directory tasks and manage NTFS permissions for shared resources.</li>
<li>Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.</li>
<li>Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.</li>
<li>Provide basic printer maintenance and troubleshooting support.</li>
<li>Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.</li>
<li>Manage SAAR-N form submissions and tracking to enable system access for users.</li>
<li>Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.</li>
<li>Provide scheduling and technical support for video teleconferences (VTCs).</li>
<li>Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.</li>
<li>Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.</li>
<li>Process IT equipment disposal through DRMO procedures for unused or non-functional assets.</li>
<li>Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.</li>
<li>Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.</li>
<li>Participate in special projects and support day-to-day IT operations as assigned by leadership.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications:
<ul><li>Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.</li>
<li>Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.</li>
<li>Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.</li>
<li>Proficiency with SAAR-N form submission and tracking processes.</li>
<li>Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.</li>
<li>Familiarity with Active Directory administration and NTFS permission management.</li>
<li>Experience troubleshooting Microsoft Office applications and common enterprise software tools.</li>
<li>Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.</li>
<li>Ten (10) years of helpdesk or IT service desk experience preferred.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

IT Service Desk Analyst

<div>
 
 Job Purpose
 
 
 
 The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.
 </li>
 <li>
 Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.
 </li>
 <li>
 Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.
 </li>
 <li>
 Perform basic Active Directory tasks and manage NTFS permissions for shared resources.
 </li>
 <li>
 Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.
 </li>
 <li>
 Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.
 </li>
 <li>
 Provide basic printer maintenance and troubleshooting support.
 </li>
 <li>
 Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.
 </li>
 <li>
 Manage SAAR-N form submissions and tracking to enable system access for users.
 </li>
 <li>
 Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.
 </li>
 <li>
 Provide scheduling and technical support for video teleconferences (VTCs).
 </li>
 <li>
 Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.
 </li>
 <li>
 Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.
 </li>
 <li>
 Process IT equipment disposal through DRMO procedures for unused or non-functional assets.
 </li>
 <li>
 Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.
 </li>
 <li>
 Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.
 </li>
 <li>
 Participate in special projects and support day-to-day IT operations as assigned by leadership.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.
 </li>
 <li>
 Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.
 </li>
 <li>
 Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.
 </li>
 <li>
 Proficiency with SAAR-N form submission and tracking processes.
 </li>
 <li>
 Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.
 </li>
 <li>
 Familiarity with Active Directory administration and NTFS permission management.
 </li>
 <li>
 Experience troubleshooting Microsoft Office applications and common enterprise software tools.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.
 </li>
 <li>
 Ten (10) years of helpdesk or IT service desk experience preferred.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

Computer World S.P.C.

We are looking for a talented IT Operations professional to join our prestigious team.If you are interested, kindly share your updated resume via DM.- Job Types: Full-time, Contract.- Contract length: 12 months.- Locally available candidates only (Bahrain).Job descriptionCandidates should have worked in IT Operations for a Bank or financial institutions. (3 to 4 years' experience).- Run the daily, monthly, and yearly end of day processes- Monitor Data Centers with one weekly visit to DR site- Monitor the system for equipment failure or performance issues.- Notify supervisor or computer maintenance technicians of equipment malfunctions.- Attend to logged calls related to IT Operations in Service desk management system.- Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.- Operate spread sheet programs and other types of software to load and manipulate data and to produce reports.- Load peripheral equipment with consumables and media.- Answer telephone calls to assist computer users encountering operational issues.- Help Service Desk engineers to test and diagnose computer hardware and software.- Run the operation of computer hardware systems, including coordinating and scheduling the use of computers and networks to ensure efficient use.- Track reported problems and associated solutions- Follow-up daily cases and ensure that the required actions are takenFurther develop technical aptitude and customer service knowledge, skills, and abilities.Pay: From BD400.000 per monthWork Location: In person

IT Operations Executive

Klystron Global

Job SummaryWe are looking for a dynamic and detail-oriented IT Project Coordinator / Business Analyst with 4&ndash;5 years of experience to support the delivery of IT and digital transformation projects, including self-service kiosk solutions and integrated systems.The ideal candidate will act as a bridge between business stakeholders and technical teams, with strong experience in requirement gathering, API integrations, and system testing. This role requires hands-on involvement in project coordination, documentation, and validation of technical solutions.Key ResponsibilitiesBusiness Analysis<ul><li>Gather, analyze, and document business and functional requirements</li><li>Prepare BRD, SRS, use cases, and process workflows</li><li>Perform gap analysis and propose optimized solutions</li><li>Translate business needs into clear technical requirements</li></ul>Project Coordination<ul><li>Coordinate with development, QA, UI/UX, and external vendors</li><li>Track project timelines, milestones, and deliverables</li><li>Conduct regular project status meetings and follow-ups</li><li>Ensure smooth communication across all stakeholders</li></ul>API Integration &amp; Testing<ul><li>Understand and document API requirements and integration flows</li><li>Collaborate with developers on RESTful API integrations</li><li>Perform API testing using tools like Postman</li><li>Validate request/response structures, authentication, and error handling</li><li>Troubleshoot integration issues and coordinate fixes with technical teams</li></ul>System Implementation &amp; Testing<ul><li>Support system implementation and configuration activities</li><li>Plan and execute UAT (User Acceptance Testing) with business users</li><li>Prepare test cases, test scenarios, and validation reports</li><li>Ensure all business requirements are met before go-live</li></ul>Stakeholder Management<ul><li>Act as a liaison between business users and technical teams</li><li>Communicate project progress, risks, and issues clearly</li><li>Ensure alignment between delivered solutions and business expectations</li></ul>Self-Service Kiosk Solutions<ul><li>Work on projects involving self-service kiosks across industries (banking, healthcare, government, retail, etc.)</li><li>Gather functional requirements for kiosk workflows (e.g., onboarding, transactions, service requests)</li><li>Coordinate hardware and software integration requirements</li></ul>Quality &amp; Process Improvement<ul><li>Identify areas for process optimization and system enhancements</li><li>Ensure proper documentation and version control of project artifacts</li><li>Support issue tracking and resolution during implementation</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>4&ndash;5 years of experience in IT Project Coordination / Business Analysis</li><li>Strong understanding of SDLC and project delivery lifecycle</li><li>Hands-on experience with API concepts (REST, JSON, authentication)</li><li>Experience in API testing using Postman or similar tools</li><li>Strong documentation skills (BRD, SRS, workflows)</li><li>Excellent communication and stakeholder management skills</li></ul>Preferred Skills<ul><li>Experience in digital transformation or kiosk-based solutions</li><li>Familiarity with Agile/Scrum methodologies</li><li>Basic knowledge of SQL, integrations, or middleware systems</li><li>Exposure to UI/UX concepts and user journey mapping</li></ul>Key Competencies<ul><li>Analytical thinking</li><li>Problem-solving ability</li><li>Attention to detail</li><li>Strong coordination and organizational skills</li><li>Ability to manage multiple projects simultaneously</li></ul>What We Offer<ul><li>Opportunity to work on innovative digital and kiosk-based solutions</li><li>Exposure to multi-industry projects</li><li>Collaborative and fast-paced work environment</li><li>Career growth and learning opportunities</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD600.000 per monthWork Location: In person

IT Project Coordinator / Business Analyst

<div>
 
 Job Purpose
 
 
 
 The Lead Defense Travel Administrator (DTS) &amp; Travel Budget Analyst serves as the subject matter expert for the Defense Travel System (DTS), providing comprehensive travel administration, financial oversight, and budget execution support for staff and ship personnel. This role ensures compliance with Joint Travel Regulations (JTR), Navy financial policies, and federal funding requirements while maintaining accurate travel processing, debt management, and budget reconciliation activities. The position supports leadership by ensuring travel operations are executed efficiently, accurately, and within authorized funding limits.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the lead administrator and subject matter expert for DTS operations.
 </li>
 <li>
 Manage DTS help desk operations, resolve complex travel issues, and provide user guidance and sustainment training.
 </li>
 <li>
 Prepare, review, validate, audit, and reconcile travel authorizations and vouchers for compliance and accuracy.
 </li>
 <li>
 Monitor and update travel budget data continuously; perform weekly reconciliations and provide monthly budget status reports.
 </li>
 <li>
 Track and manage travel debts through DTS Debt Management Gateway; initiate payroll collections and process cash collection vouchers.
 </li>
 <li>
 Coordinate routing lists, organizational groups, permission levels, and ODTA assignments within DTS.
 </li>
 <li>
 Serve as liaison with the Scheduled Airline Ticket Office (SATO) for official travel bookings.
 </li>
 <li>
 Process standard, no-cost, emergency, student, medical evacuation, and Funded Environmental and Morale Leave (FEML) travel orders.
 </li>
 <li>
 Perform foreign currency conversions for OCONUS travel reimbursements.
 </li>
 <li>
 Coordinate cross-organization funding requests with Comptroller offices.
 </li>
 <li>
 Analyze travel payments and conduct corrective actions to resolve discrepancies and prevent recurrence.
 </li>
 <li>
 Gather, compile, and present recurring and ad hoc travel and financial reports for leadership.
 </li>
 <li>
 Provide direct support to senior leadership to resolve authorization, voucher, and pay issues in an expedited manner.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum ten (10) years of comprehensive experience with the Defense Travel System (DTS).
 </li>
 <li>
 Minimum ten (10) years of Navy accounting experience, including budget execution for organizations, programs, or projects.
 </li>
 <li>
 Demonstrated expertise in government lines of accounting and proper use of federal funds.
 </li>
 <li>
 Experience managing reimbursable accounts and inter-organizational funding transfers.
 </li>
 <li>
 Specialized experience in analyzing, validating, processing, correcting, and reconciling financial transactions.
 </li>
 <li>
 Working knowledge of Command Financial Systems.
 </li>
 <li>
 Thorough understanding of Joint Travel Regulations (JTR).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Strong analytical, organizational, and communication skills.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

Lead Defense Travel Administrator (DTS) & Budget Analyst

<div>Job Purpose: 
The Lead Defense Travel Administrator (DTS) &amp; Travel Budget Analyst serves as the subject matter expert for the Defense Travel System (DTS), providing comprehensive travel administration, financial oversight, and budget execution support for staff and ship personnel. This role ensures compliance with Joint Travel Regulations (JTR), Navy financial policies, and federal funding requirements while maintaining accurate travel processing, debt management, and budget reconciliation activities. The position supports leadership by ensuring travel operations are executed efficiently, accurately, and within authorized funding limits. 
 
Responsibilities:
<ul><li>Serve as the lead administrator and subject matter expert for DTS operations.</li>
<li>Manage DTS help desk operations, resolve complex travel issues, and provide user guidance and sustainment training.</li>
<li>Prepare, review, validate, audit, and reconcile travel authorizations and vouchers for compliance and accuracy.</li>
<li>Monitor and update travel budget data continuously; perform weekly reconciliations and provide monthly budget status reports.</li>
<li>Track and manage travel debts through DTS Debt Management Gateway; initiate payroll collections and process cash collection vouchers.</li>
<li>Coordinate routing lists, organizational groups, permission levels, and ODTA assignments within DTS.</li>
<li>Serve as liaison with the Scheduled Airline Ticket Office (SATO) for official travel bookings.</li>
<li>Process standard, no-cost, emergency, student, medical evacuation, and Funded Environmental and Morale Leave (FEML) travel orders.</li>
<li>Perform foreign currency conversions for OCONUS travel reimbursements.</li>
<li>Coordinate cross-organization funding requests with Comptroller offices.</li>
<li>Analyze travel payments and conduct corrective actions to resolve discrepancies and prevent recurrence.</li>
<li>Gather, compile, and present recurring and ad hoc travel and financial reports for leadership.</li>
<li>Provide direct support to senior leadership to resolve authorization, voucher, and pay issues in an expedited manner.</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications:
<ul><li>Minimum ten (10) years of comprehensive experience with the Defense Travel System (DTS).</li>
<li>Minimum ten (10) years of Navy accounting experience, including budget execution for organizations, programs, or projects.</li>
<li>Demonstrated expertise in government lines of accounting and proper use of federal funds.</li>
<li>Experience managing reimbursable accounts and inter-organizational funding transfers.</li>
<li>Specialized experience in analyzing, validating, processing, correcting, and reconciling financial transactions.</li>
<li>Working knowledge of Command Financial Systems.</li>
<li>Thorough understanding of Joint Travel Regulations (JTR).</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
<li>Strong analytical, organizational, and communication skills.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

Hilton

<div>
 A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
 </li>
 <li>
 Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
 </li>
 <li>
 Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
 </li>
 <li>
 Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
 </li>
 <li>
 Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
 </li>
 <li>
 Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
 </li>
 <li>
 Respond promptly to guest requests for a supervisor or manager
 </li>
 <li>
 Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
 </li>
 <li>
 Ensure our customers receive a fast, efficient and friendly check in and check out
 </li>
 <li>
 Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
 </li>
 <li>
 Preparation and co-ordination of group arrivals/departures.
 </li>
 <li>
 Ensure a good performance oriented working environment within the department and motivate the staff
 </li>
 <li>
 Participate regularly in training courses and put the skills learned there into practice
 </li>
 <li>
 Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
 </li>
 <li>
 Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
 </li>
 <li>
 Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
 </li>
 <li>
 Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
 </li>
 <li>
 Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
 </li>
 <li>
 Ability to see and hear in order to observe and detect signs of emergency situations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Executive

Explore 126+ It service desk analyst in Manama this May. Find roles across top companies and apply now to boost your career.

126 it service desk analyst jobs In Manama

IT Service Desk Analyst

IT Service Desk Analyst

IT Operations Executive

IT Project Coordinator / Business Analyst

Lead Defense Travel Administrator (DTS) & Budget Analyst

Lead Defense Travel Administrator (DTS) & Budget Analyst

Guest Service Executive