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guest relations executive – front office – jumeirah gulf of bahrain Jobs in Manama

guest service executive

Hilton

<div>
 A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
 </li>
 <li>
 Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
 </li>
 <li>
 Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
 </li>
 <li>
 Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
 </li>
 <li>
 Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
 </li>
 <li>
 Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
 </li>
 <li>
 Respond promptly to guest requests for a supervisor or manager
 </li>
 <li>
 Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
 </li>
 <li>
 Ensure our customers receive a fast, efficient and friendly check in and check out
 </li>
 <li>
 Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
 </li>
 <li>
 Preparation and co-ordination of group arrivals/departures.
 </li>
 <li>
 Ensure a good performance oriented working environment within the department and motivate the staff
 </li>
 <li>
 Participate regularly in training courses and put the skills learned there into practice
 </li>
 <li>
 Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
 </li>
 <li>
 Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
 </li>
 <li>
 Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
 </li>
 <li>
 Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
 </li>
 <li>
 Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
 </li>
 <li>
 Ability to see and hear in order to observe and detect signs of emergency situations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Executive

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 
 Guest Relations Executive &ndash; Front Office
 
 
 
 to join
 
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Apr 27, 2026, 2:31:53 PM
</div>

Guest Relations Executive – Front Office – Jumeirah Gulf of Bahrain

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.
 
 
 
 About Jumeirah Gulf Of Bahrain
 
 
 
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 
 
 
 About The Job
 
 
 
 An exciting opportunity has arisen for a
 
 
 Guest Services Executive &ndash; Front Office
 
 
 to join
 
 
 Jumeirah Gulf of Bahrain.
 
 
 
 
 
 The Main Duties And Responsibilities Of This Role Include
 
 
 
 <ul>
 <li>
 Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
 </li>
 <li>
 Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
 </li>
 <li>
 Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
 </li>
 <li>
 Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
 </li>
 <li>
 Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
 </li>
 <li>
 Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Previous Experience or internships in Front Office department preferable
 </li>
 <li>
 Good knowledge of Opera PMS
 </li>
 <li>
 Intermediate computer skills (Microsoft Office)
 </li>
 <li>
 A minimum of 1&ndash;2-year work experience for a luxury hotel.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive tax-free salary and incentive structure
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Bahrain-Manama
 
 
 
 Organization
 
 
 
 MEASA Region [Main]
 
 
 
 Job Posting
 
 
 
 Feb 15, 2026, 2:47:30 PM
</div>

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

Al Ghalia

Position Summary<ul><li>The Brand Trainer is responsible for developing, delivering, implementing, and evaluating comprehensive training programs that align with the brand&rsquo;s values, service standards, and operational excellence.</li><li>This role ensures that all employees, across both front-of-house (FOH) and back-of-house (BOH), understand and embody the brand&rsquo;s unique identity, culture, customer engagement approach, and service excellence.</li><li>The Brand Trainer plays a key role in maintaining high-quality customer service, product knowledge, and brand consistency across all locations, fostering a culture of learning, hospitality, and excellence, and ensuring that staff deliver an outstanding guest experience while upholding the brand&rsquo;s unique atmosphere.</li><li>The Brand Trainer adheres to all key result areas and responsibilities outlined in this job description, and fulfils other duties as required for operations.</li></ul>Critical skills and competencies required for this post:<ul><li>Minimum of 3-5 years of experience in hospitality, F&amp;B training, or brand development within a high-end restaurant, caf&eacute;, or hotel.</li><li>Technical Skills: Proficiency in Microsoft Office (PowerPoint, Excel, Word).</li><li>Experience in customer service excellence, staff coaching, and performance management.</li><li>Strong understanding of restaurant operations, guest engagement, and food service standards.</li><li>Strong Communication &amp; Presentation Skills &ndash; Ability to engage employees and deliver impactful training.</li><li>Passion for Hospitality &amp; Service Excellence &ndash; Deep commitment to creating an exceptional guest experience.</li><li>Leadership &amp; Coaching Abilities &ndash; Capable of inspiring and developing employees at all levels.</li><li>Customer-Centric Mindset &ndash; Focused on providing outstanding service and enhancing guest satisfaction.</li><li>Operational Knowledge &ndash; Familiarity with restaurant service sequences, food preparation, and safety protocols.</li><li>Problem-Solving &amp; Adaptability &ndash; Ability to address challenges and modify training strategies as needed.</li><li>Organisational &amp; Time Management Skills &ndash; Efficiently plan and execute multiple training programs.</li></ul>Work Location: In person

Brand Trainer

Nordic Holdings

macros system knowlegde,willing to join immediatelyCore guest service<ul><li>Greet/seat (as needed), present menus, explain specials; confirm allergies/dietary needs.</li><li>Recommend dishes/beverages; upsell pairings and promotions.</li><li>Take accurate orders, enter in POS with modifiers/allergy flags; manage course timing and fire orders.</li><li>Serve food/beverages per sequence of service; check-backs; manage table turns; handle guest recovery and escalate when needed.</li></ul>FOH/BOH coordination<ul><li>Liaise with kitchen/bar on timing, 86&rsquo;d items, and delays; communicate guest requests clearly.</li><li>Support host/runner/busser roles as needed; assist with VIP and large-party service.</li></ul>Beverage and alcohol service<ul><li>Prepare/serve wine, cocktails, coffee/tea; check IDs per law; follow responsible service policies.</li></ul>Cashiering and posting<ul><li>Present/close checks; split bills; process room charges with proper verification; handle cash/credit accurately; minimize voids/comps.</li></ul>Setup, side work, and closing<ul><li>Open: station mise en place, polish glass/silver, stock condiments/linen; verify cleanliness and table settings.</li><li>During: maintain station, reset tables, keep service areas tidy.</li><li>Close: side work, restock, reconcile tips, complete logs, secure outlets.</li></ul>Standards, safety, and compliance<ul><li>Follow HACCP/food safety, allergen, and sanitation SOPs; maintain grooming/uniform standards.</li><li>Handle breakage/sharps; report incidents; adhere to loss-prevention and key control.</li></ul>Variants by outlet (as assigned)<ul><li>In‑room dining: take phone orders, tray/trolley setup, timed delivery and clearance, post charges.</li><li>Banquets: follow BEOs; plated/buffet/banquet bar service; tray carrying; quick resets.</li><li>Bar/lounge: basic drink prep, snack service, barback support.</li></ul>Tools and reporting<ul><li>Use POS/handhelds, reservation/waitlist apps; complete shift logs, L&amp;F, and incident reports.</li></ul>Typical KPIs<ul><li>Guest cleanliness/service score; average check/upsell rate; table turn time; order accuracy/rework; void/comp accuracy; mystery shopper results.</li></ul>Common requirements<ul><li>1&ndash;2 years in restaurant/hotel service; POS proficiency; food handler and alcohol service permits (as required); carry trays and stand for long periods; nights/weekends/holidays.</li></ul>Want this tailored to outlet type (all‑day dining, fine dining, bar, IRD, banquets) and shift patterns?Job Type: Full-timeWork Location: In person

Waiter and Waitress

urpose<ul><li>Clean and maintain guest rooms/public areas to brand standards; ensure readiness by check‑in.</li></ul>Core responsibilities<ul><li>Guest rooms: follow sequence of service (safety knock/announce, strip linens, trash/recycle, dust high‑to‑low, bathroom sanitize/disinfect, bed make to spec, vacuum/mop, replenish amenities/linen, final QC).</li><li>Public areas (if assigned): lobbies, corridors, elevators, restrooms; frequent touch‑point sanitizing.</li><li>Turndown/PM (if assigned): light refresh, linen/amenity reset, privacy and turn‑down setup.</li><li>Linen and stock: pull/place linen, maintain par levels, stock/clean closets; count rejects.</li><li>Equipment: daily checks (vacuums, carts, extractors), safe use, report defects via CMMS/work orders.</li><li>Maintenance reporting: note damages, OOO items, and quick fixes; escalate promptly.</li><li>Guest interaction: greet, handle requests, respect DND/privacy; service recovery handoff.</li><li>Compliance: chemical dilution/PPE, MSDS/HACCP, sharps/biohazard handling, slip/fall prevention.</li><li>Security: key control, room access protocols, Lost &amp; Found logging and chain of custody.</li><li>Admin: update room status in PMS/housekeeping app, complete boards/checklists and shift handover.</li><li>Projects: deep cleans, high‑dusting, carpet/upholstery spots, mattress rotation, spring‑clean tasks.</li></ul>Role variants (specify on JD)<ul><li>Room Attendant, Public Area Attendant, Turndown Attendant, Houseperson/Runner, Linen/Uniform Attendant, Night Cleaner. (Minibar only if combined.)</li></ul>KPIs<ul><li>Inspection score; rooms ready by check‑in %; rooms per shift; rework/defect rate; guest cleanliness complaints; L&amp;F compliance; injury/incidents; chemical/amenity usage vs. par.</li></ul>Requirements<ul><li>0&ndash;1+ years housekeeping (hotel preferred); follow SOPs; basic PMS/housekeeping app use; lift 30&ndash;40 lbs, stand/walk 8 hrs, bend/reach; weekends/holidays; basic English (or local language); food handler/OSHA or local equivalents as required.</li></ul>Quick JD snippet<ul><li>Title: Housekeeping Attendant (Rooms/Public Areas/Turndown)</li><li>Summary: Clean and reset rooms/public areas to brand standards; restock linen/supplies; report maintenance; uphold safety/security and guest service.</li><li>Schedule: Full‑time or part‑time; shifts AM/PM/overnight; rostered weekends/holidays.</li><li>Reporting to: Housekeeping Supervisor/Manager.</li></ul>Job Type: Full-timeWork Location: In person

Housekeeping Attendant

Minor Hotels

<div>
 
 Minor Hotels is seeking an experienced Cluster General Manager to lead the pre-opening and operational launch of Tivoli Bilaj Al Jazayer Bahrain and AVANI Bilaj Al Jazayer Bahrain Resort. The role will oversee the strategic, commercial, and operational performance of both properties, ensuring successful market positioning, strong financial results, and exceptional guest experiences
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Operational &amp; Financial Management
 
 
 
 
 <ul>
 <li>
 Strong knowledge of budgeting, financial analysis, and P&amp;L management to maximize profitability.
 </li>
 <li>
 Ability to optimize resources and ensure high standards across all hotel operations, including F&amp;B, wellness, and beach club facilities.
 </li>
 </ul>
 
 
 Leadership &amp; Team Development
 
 
 
 
 <ul>
 <li>
 Skilled in recruiting, training, and leading diverse teams, with a focus on delivering top-tier service and a guest-centric culture.
 </li>
 <li>
 Proven track record in team motivation, conflict resolution, and fostering a collaborative environment.
 </li>
 </ul>
 
 
 Guest Services &amp; Brand Representation
 
 
 
 
 <ul>
 <li>
 Deep commitment to maintaining brand standards for both Avani and Tivoli, ensuring a memorable guest experience that aligns with each brand&rsquo;s identity.
 </li>
 <li>
 Exceptional customer service skills, with the ability to address guest concerns and exceed expectations.
 </li>
 </ul>
 
 
 Pre-Opening &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Expertise in pre-opening processes, including establishing SOPs, onboarding, and coordinating with contractors and project teams.
 </li>
 <li>
 Strong organizational skills to ensure smooth operational launches for both hotels and shared facilities.
 </li>
 </ul>
 
 
 Community &amp; Stakeholder Relations
 
 
 
 
 <ul>
 <li>
 Skilled in establishing and nurturing relationships with local authorities, stakeholders, and community partners, such as Edamah.
 </li>
 <li>
 Ability to serve as a brand ambassador for Avani and Tivoli within the Bilaj Al Jazayer development and the broader Bahrain market.
 </li>
 </ul>
 
 
 Market Knowledge
 
 
 
 
 <ul>
 <li>
 Familiarity with the Bahrain hospitality landscape and insights into regional trends, guest preferences, and tourism dynamics.
 </li>
 <li>
 Knowledge of hospitality technology, management software, and compliance standards within the Gulf region.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 International hospitality professional with extensive leadership experience in resort or luxury hotel operations
 </li>
 <li>
 Currently serving as a General Manager or a strong number two (Hotel Manager / Director of Operations / Resident Manager) ready to step into a GM role
 </li>
 <li>
 Pre-opening experience is essential
 </li>
 <li>
 Exposure to multi-property or cluster operations is highly desirable
 </li>
 <li>
 Proven Experience in Luxury and Life-Style Brands
 </li>
 <li>
 Strong commercial and financial acumen with a proven track record in driving performance
 </li>
 <li>
 Good understanding of the Middle East hospitality market; Bahrain experience would be an advantage
 </li>
 <li>
 Strong leadership capability with the ability to build and lead high-performing teams
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This role requires a dynamic leader capable of delivering successful pre-opening execution and operational excellence across both properties.
 
 
 
</div>

Cluster General Manager

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