it service desk analyst

receptionist

assistant manager workforce operations Jobs in Manama

assistant manager workforce operations

call center agents

call centre agent/reservation staff Jobs in Manama

call centre agent/reservation staff

call centre agent reservation staff

Go Easy Car Rental

A transportation and luxury car rental company is seeking a Call Center Agent/Reservation staff.**Key Qualifications:**- Excellent communication skills- Proficient in email correspondence, Outlook, and Excel- Strong customer service skills- Willingness to learn**Note:** Flexible work schedules, including days off.Visa, accommodation, and transportation are provided.Job Type: Full-timePay: BD200.000 - BD300.000 per monthWork Location: In person

Call Centre Agent/Reservation Staff

Allianz Partners

<div>
 The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document details of telephone conversation and actions taken, in order to make further follow-ups and corrective action as required. The CCA will correspond with Care Centre &ndash; Team Leader and Care Centre &ndash; Assistant Manager accordingly and comply to provide a customer-oriented service at all times.
 
 
 
 
 Key Responsibilities
 
 /What You Do
 
 
 
 <ul>
 <li>
 Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
 </li>
 <li>
 Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
 </li>
 <li>
 Answers inbound calls as well as assist customers/providers who have specific inquiries.
 </li>
 <li>
 Outbound calls for follow up cases, additional medical reports, second medical opinion, complaints. Etc.
 </li>
 <li>
 Builds customer&rsquo;s interest in the services and products offered by the company.
 </li>
 <li>
 Provides personalized customer service of the highest level.
 </li>
 <li>
 Updates the existing database with changes and the status of each existing/prospective customer/member.
 </li>
 <li>
 Documents details of telephone conversation and actions taken.
 </li>
 <li>
 Corresponds with Care Centre &ndash; Team Leader and Care Centre &ndash; Assistant Manager and keep an open channel of communication.
 </li>
 <li>
 Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
 </li>
 <li>
 Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
 </li>
 <li>
 Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.
 </li>
 <li>
 Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.
 
 
 </li>
 </ul>
 
 AI READINESS
 
 Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
 
 
 
 Key Requirements/What You Bring
 
 
 
 <ul>
 <li>
 Bachelors Degree ; Medical background preferred.
 </li>
 <li>
 2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .
 </li>
 <li>
 Physically fit to carry out duties.
 </li>
 <li>
 Legally permitted to work in the country of operations.
 </li>
 <li>
 Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
 
 
 </li>
 </ul>
 
 How we hire
 
 Allianz Partners does not accept unsolicited CV&rsquo;s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.
 
 
 Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
 
 
 Our products are embedded seamlessly into our partners&rsquo; businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
 
 
 We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
 
 
 We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
 
 
 At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
 
 
 Great to have you on board. Let's care for tomorrow.
</div>

Care Centre Agent

Hilton

<div>
 A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
 </li>
 <li>
 Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
 </li>
 <li>
 Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
 </li>
 <li>
 Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
 </li>
 <li>
 Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
 </li>
 <li>
 Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
 </li>
 <li>
 Respond promptly to guest requests for a supervisor or manager
 </li>
 <li>
 Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
 </li>
 <li>
 Ensure our customers receive a fast, efficient and friendly check in and check out
 </li>
 <li>
 Ensure all customers&rsquo; queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
 </li>
 <li>
 Preparation and co-ordination of group arrivals/departures.
 </li>
 <li>
 Ensure a good performance oriented working environment within the department and motivate the staff
 </li>
 <li>
 Participate regularly in training courses and put the skills learned there into practice
 </li>
 <li>
 Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
 </li>
 <li>
 Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
 </li>
 <li>
 Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
 </li>
 <li>
 Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
 </li>
 <li>
 Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
 </li>
 <li>
 Ability to see and hear in order to observe and detect signs of emergency situations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Bahrain
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Service Executive

German Medical Centre

We are looking for someone who can manage customer appointments, complaints, and inquiries while ensuring customer satisfaction.Responsibilities: Manage patient appointments, billing, patient feedback, complaints, and queries Patient visit related charging and invoicing. Daily cash and credit collection. Escalate complaints to the Customer Service Team Leader/Head of Corporate Manage large amounts of inbound and outbound calls with efficiency and courtesy Identify customers' needs and provide solutions and/or alternatives to resolve their problemsRequirements: Minimum 1 years&rsquo; experience preferably in a medical centre. Exceptional communication skills Fluent in Arabic &amp; English Ability to learn and develops new skills Flexible to work on shift schedules High school, Diploma and University Graduates Can ApplyJob Types: Full-time, Permanent

Receptionist

Nordic Holdings

macros system knowlegde,willing to join immediatelyCore guest service<ul><li>Greet/seat (as needed), present menus, explain specials; confirm allergies/dietary needs.</li><li>Recommend dishes/beverages; upsell pairings and promotions.</li><li>Take accurate orders, enter in POS with modifiers/allergy flags; manage course timing and fire orders.</li><li>Serve food/beverages per sequence of service; check-backs; manage table turns; handle guest recovery and escalate when needed.</li></ul>FOH/BOH coordination<ul><li>Liaise with kitchen/bar on timing, 86&rsquo;d items, and delays; communicate guest requests clearly.</li><li>Support host/runner/busser roles as needed; assist with VIP and large-party service.</li></ul>Beverage and alcohol service<ul><li>Prepare/serve wine, cocktails, coffee/tea; check IDs per law; follow responsible service policies.</li></ul>Cashiering and posting<ul><li>Present/close checks; split bills; process room charges with proper verification; handle cash/credit accurately; minimize voids/comps.</li></ul>Setup, side work, and closing<ul><li>Open: station mise en place, polish glass/silver, stock condiments/linen; verify cleanliness and table settings.</li><li>During: maintain station, reset tables, keep service areas tidy.</li><li>Close: side work, restock, reconcile tips, complete logs, secure outlets.</li></ul>Standards, safety, and compliance<ul><li>Follow HACCP/food safety, allergen, and sanitation SOPs; maintain grooming/uniform standards.</li><li>Handle breakage/sharps; report incidents; adhere to loss-prevention and key control.</li></ul>Variants by outlet (as assigned)<ul><li>In‑room dining: take phone orders, tray/trolley setup, timed delivery and clearance, post charges.</li><li>Banquets: follow BEOs; plated/buffet/banquet bar service; tray carrying; quick resets.</li><li>Bar/lounge: basic drink prep, snack service, barback support.</li></ul>Tools and reporting<ul><li>Use POS/handhelds, reservation/waitlist apps; complete shift logs, L&amp;F, and incident reports.</li></ul>Typical KPIs<ul><li>Guest cleanliness/service score; average check/upsell rate; table turn time; order accuracy/rework; void/comp accuracy; mystery shopper results.</li></ul>Common requirements<ul><li>1&ndash;2 years in restaurant/hotel service; POS proficiency; food handler and alcohol service permits (as required); carry trays and stand for long periods; nights/weekends/holidays.</li></ul>Want this tailored to outlet type (all‑day dining, fine dining, bar, IRD, banquets) and shift patterns?Job Type: Full-timeWork Location: In person

Waiter and Waitress

Aventus

<div>
 
 
 Chief Strategy &amp; Regulatory Officer (Confidential)
 
 
 
 
 
 
 
 Location: Bahrain
 
 
 
 
 
 
 This is a rare opportunity to step into a
 
 CXO role reporting directly to the CEO and Board
 
 , at a major business operating at the intersection of telecom, digital infrastructure, fintech, and enterprise technology.
 
 
 
 
 
 The organisation is entering a critical phase of its evolution. With a clear multi-year strategy already in motion, the focus now shifts from design to
 
 execution, optimisation, and value creation at scale,
 
 while preparing to develop a new subsequent long-term strategy for continued growth.
 
 
 
 
 
 This role sits at the centre of that journey.
 
 
 
 
 
 You will act as a
 
 strategic integrator across the business
 
 , translating group-level ambition into locally relevant, commercially viable outcomes, while ensuring strong regulatory positioning and disciplined performance delivery.
 
 
 
 
 
 This is not a pure strategy role. It is about
 
 owning outcomes
 
 , shaping decisions at the highest level, and ensuring that strategy becomes reality.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 You will:
 
 <ul>
 <li>
 Work directly with the CEO and Executive Committees on the most important decisions in the business
 </li>
 <li>
 Own and drive execution of a multi-year strategy, treating it as your own
 </li>
 <li>
 Play a central role in shaping future growth strategies across digital, fintech, and adjacent areas
 </li>
 <li>
 Lead critical regulatory relationships and influence external outcomes
 </li>
 <li>
 Translate complex, cross-functional performance into clear, actionable insight for leadership and the Board
 </li>
 </ul>
 
 This is a role for someone who wants
 
 real impact, visibility, and accountability
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategy Leadership &amp; Execution
 
 
 <ul>
 <li>
 Take ownership of the existing multi-year strategy and drive its successful execution across the organisation
 </li>
 <li>
 Translate strategic priorities into clear, measurable plans, aligned to capital allocation and business performance
 </li>
 <li>
 Lead deep strategic analysis across growth areas including digital, fintech, and new market opportunities
 </li>
 <li>
 Identify and evaluate partnerships, M&amp;A, and expansion opportunities to support long-term value creation
 </li>
 <li>
 Prepare the organisation for its next strategic cycle while ensuring current priorities are fully delivered
 </li>
 </ul>
 
 
 Performance Governance &amp; Value Creation
 
 
 <ul>
 <li>
 Establish and lead enterprise-wide performance governance frameworks
 </li>
 <li>
 Ensure strategic priorities are tracked, measured, and executed with discipline
 </li>
 <li>
 Provide clear visibility of performance to the Executive Committee and Board
 </li>
 <li>
 Translate complex operational and financial data into concise, decision-ready insights
 </li>
 <li>
 Drive improved decision quality through analytics-led thinking and structured evaluation
 </li>
 </ul>
 
 
 Regulatory Leadership &amp; External Engagement
 
 
 <ul>
 <li>
 Lead relationships with regulators and key external stakeholders, ensuring strong credibility and influence
 </li>
 <li>
 Shape regulatory strategy to support commercial growth and innovation
 </li>
 <li>
 Secure approvals and enablement for new products, fintech initiatives, and infrastructure investments
 </li>
 <li>
 Provide high-quality regulatory and strategic counsel to senior leadership
 </li>
 </ul>
 
 
 Executive Influence &amp; Communication
 
 
 <ul>
 <li>
 Act as a trusted advisor to the CEO, providing clear, solution-oriented recommendations
 </li>
 <li>
 Lead board-level presentations, adapting between high-level summaries and detailed analysis as required
 </li>
 <li>
 Ensure strong information flow across the leadership team and alignment on key priorities
 </li>
 </ul>
 
 
 Leadership
 
 
 <ul>
 <li>
 Lead and develop a high-performing team across strategy and regulatory functions
 </li>
 <li>
 Foster a culture of accountability, clarity, and execution excellence
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 
 We are looking for a senior leader who combines
 
 strategic depth with execution capability
 
 .
 
 
 
 Experience
 
 
 <ul>
 <li>
 15+ years of progressive experience, with significant time at senior leadership or ExCo level
 </li>
 <li>
 Background in telecom, digital infrastructure, fintech, ICT, or similarly regulated environments
 </li>
 <li>
 Strong track record in strategy development
 
 and
 
 execution
 </li>
 <li>
 Experience engaging with regulators and navigating complex external environments
 </li>
 <li>
 Exposure to partnerships, M&amp;A, or corporate development is highly valuable
 </li>
 </ul>
 
 
 Background
 
 
 <ul>
 <li>
 Strategy consulting experience (e.g. top-tier or equivalent) is highly regarded
 </li>
 <li>
 Experience operating within complex, matrixed or group environments is advantageous
 </li>
 </ul>
 
 
 Capabilities
 
 
 <ul>
 <li>
 Strong commercial and financial acumen
 </li>
 <li>
 Ability to translate complexity into clear, actionable insight
 </li>
 <li>
 High credibility with senior stakeholders internally and externally
 </li>
 <li>
 Structured thinker with strong problem-solving capability
 </li>
 <li>
 Comfortable operating between detail and big-picture strategy
 </li>
 </ul>
 
 
 Other
 
 
 <ul>
 <li>
 Arabic is a plus, not essential
 </li>
 <li>
 International experience is welcomed, GCC experience especially so
 </li>
 </ul>
 
 
 
 
 
 Why This Role
 
 
 
 This is a
 
 high-impact, high-visibility position
 
 for someone who wants to:
 
 <ul>
 <li>
 Operate at the centre of decision-making
 </li>
 <li>
 Shape the future direction of a complex, evolving business
 </li>
 <li>
 Drive real, measurable outcomes rather than theoretical strategy
 </li>
 <li>
 Build a legacy through execution, not just planning
 </li>
 </ul>
 
 
 
 
 
 Inclusive Hiring
 
 
 
 We are committed to building diverse and inclusive leadership teams.
 
 
 We welcome applications from
 
 local, regional, and international candidates
 
 , and encourage individuals from a wide range of backgrounds to apply.
 
 
 
 Compensation is competitive
 
 and aligned with the seniority and impact of the role.
 
 
 For any queries about the role, please reach out to George Berry, Head of Search at Aventus Global.
 
</div>

Chief Strategy Officer [GCC TMT]

nineDots.io

<div>
 
 
 Board Secretary
 
 
 
 Bahrain - Executive Office - Board-Level Exposure
 
 
 
 
 
 
 
 Join a scaling fintech operating across the GCC, where governance, execution discipline, and leadership alignment are becoming critical to the next phase of growth.
 
 
 
 
 
 
 
 This is not a traditional company secretary role. This is a high-trust, high-authority position at the centre of the business, ensuring that board decisions translate into execution across technology, product, finance, and growth.
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 As Executive Governance &amp; Strategy Officer, you will act as the connective tissue between the Board, the CEO, and the C-suite.
 
 
 
 
 
 
 
 You will own follow-up, accountability, and structure across executive decisions. Every board resolution, CEO directive, and strategic initiative will pass through your oversight to ensure clarity, tracking, and delivery.
 
 
 
 
 
 
 
 This role requires executive presence, maturity, and confidence. You will challenge, escalate, and enforce accountability when needed.
 
 
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Owning and maintaining the Master Resolution Log across Board and executive meetings.
 </li>
 <li>
 Tracking every action item, commitment, and deadline agreed at leadership level.
 </li>
 <li>
 Proactively following up with C-level executives to ensure delivery.
 </li>
 <li>
 Escalating delays, risks, and governance gaps to senior leadership.
 </li>
 <li>
 Developing and maintaining an Executive Scorecard tracking KPIs across Tech, Product, Finance, and Growth.
 </li>
 <li>
 Monitoring implementation of strategic initiatives across departments.
 </li>
 <li>
 Preparing board-ready briefings, executive summaries, and high-level presentations.
 </li>
 <li>
 Supporting special projects such as license applications, fundraising preparation, or geographic expansion.
 </li>
 <li>
 Maintaining governance calendars, documentation standards, and approval workflows.
 </li>
 <li>
 Acting as a central communication hub across executive leadership levels.
 </li>
 </ul>
 
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 <ul>
 <li>
 Around 7+ years&rsquo; experience in executive coordination, governance, strategy, or similar leadership-facing roles.
 </li>
 <li>
 Strong executive presence and the confidence to operate at Board level.
 </li>
 <li>
 Structured, disciplined mindset with high attention to documentation and accountability.
 </li>
 <li>
 Proven ability to drive follow-up and enforce deadlines across senior stakeholders.
 </li>
 <li>
 Experience in fintech, financial services, or regulated environments is advantageous.
 </li>
 <li>
 MBA or relevant postgraduate qualification preferred.
 </li>
 <li>
 Based in Bahrain.
 </li>
 </ul>
 
 
 
 
 
 
 This role suits someone who thrives on structure, visibility, and impact. Someone comfortable operating behind the scenes while influencing at the highest level.
 
 
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 <ul>
 <li>
 Direct exposure to the CEO and Board.
 </li>
 <li>
 A central, high-trust role in a scaling fintech.
 </li>
 <li>
 Real authority to drive execution discipline across the business.
 </li>
 <li>
 Competitive senior package.
 </li>
 <li>
 The opportunity to shape governance and performance infrastructure at scale.
 </li>
 </ul>
 
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you&rsquo;re operating at senior governance or strategy level and want a role with real visibility and influence, send your CV or reach out confidentially to learn more.
 
 
 
 
 
 
 
 nineDots is Bahrain's only specialist technology &amp; outsourcing recruitment agency advertising this role on behalf of our client.
 
</div>

Board Secretary

Explore 65+ Call centre agent reservation staff in Manama this May. Find roles across top companies and apply now to boost your career.