customer service representative Jobs in Islamabad

customer service representative

customer sales representative Jobs in Islamabad

customer sales representative

account assistant

accounts & finance assistant Jobs in Islamabad

accounts & finance assistant

asst. sales manager

customer service assistant

Faj IT Solutions

<p><b>Sales and Purchase Department for E-commerce Inquiries (Female)</b></p><p><b>About Us</b></p><p>FAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.</p><p>We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.</p><p><b>For more details</b>,</p><p><b>Company Name:</b> FAJ IT Solutions</p><p><b>Location: </b>3rd Floor, HB Tower, Gulberg Greens Executive Block, Islamabad</p><p>Send your CV via WhatsApp at <b>+92 341 1410485</b></p><p><b>Job Description:</b></p><p>We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, Pakistan</p><p>Bachelor&rsquo;s degree in any field, from a recognized university.</p><p>Preferred Age of 28-35</p><p><b>Experience:</b></p><p>Minimum 3 years of relevant experience, preferably working in an international or corporate organization.</p><p>Strong planning and organizing skills to handle operational assistance tasks under the given timelines.</p><p>Proficiency in computers, especially Word, Excel, CRM and Outlook.</p><p>Effective writing and communication skills in English.</p><p><b>Responsibility :</b></p><p>Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. responds</p><p>Registers and follows up customers&rsquo; inquiries or complaint/s</p><p>Prepares quotations/estimates, invoices to customers</p><p>Prepares weekly reports on power retailers</p><p>Handles our products / spare parts inquiries and customers' registration via chat or emails.</p><p>Ensures all field teams address customers&rsquo; complaint/s and requests</p><p>Develops customer feedback system to ensure customer satisfaction</p><p>Sends daily and monthly reports to the manager</p><p>Performs other related clerical, admin and sales jobs</p><p>Addresses customers&rsquo; queries</p><p>Prepares Statement of Accounts of various parties and follows up</p><p>Coordinate with teams</p><p>Sends daily and monthly reports to the manager</p><p>Handles prospective clients and provides counseling</p><p>Performs other related clerical, admin and sales jobs</p><p>Handles clients in a professional manner</p><p>Deals with customer issues</p><p>Processes customer orders</p><p>Keeps up to date with product developments</p><p>Calls clientele</p><p>Devise new sales or marketing strategies</p><p>Works with other departments</p><p>Schedules appointments, calls and meetings</p><p>The Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:</p><p>Regularly update the contact details of personnel in PRM in consultation with all units in PRM.</p><p>Prepare expense sheets for contractual drivers.</p><p>Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.</p><p>Job Types: Full-time, Contract</p><p>Contract length: 12 months</p><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs37,000.00 per month</p><p>Work Location: In person</p>

Sales Assistance Job (Female-Only)

<p><b>About Us</b></p><p>FAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.</p><p>We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.</p><p><b>For more details</b>,</p><p><b>Company Name:</b> FAJ IT Solutions</p><p><b>Location: </b>3rd Floor, HB Tower, Gulberg Greens Executive Block, Islamabad</p><p>Send your CV via WhatsApp at <b>+92 341 1410485</b></p><p><b>Job Description:</b></p><p>We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, Pakistan</p><p>Bachelor&rsquo;s degree in any field, from a recognized university.</p><p>Preferred Age of 28-35</p><p><b>Experience:</b></p><p>Minimum 3 years of relevant experience, preferably working in an international or corporate organization.</p><p>Strong planning and organizing skills to handle operational assistance tasks under the given timelines.</p><p>Proficiency in computers, especially Word, Excel, CRM and Outlook.</p><p>Effective writing and communication skills in English.</p><p><b>Responsibility :</b></p><p>Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. responds</p><p>Registers and follows up customers&rsquo; inquiries or complaint/s</p><p>Prepares quotations/estimates, invoices to customers</p><p>Prepares weekly reports on power retailers</p><p>Handles our products / spare parts inquiries and customers' registration via chat or emails.</p><p>Ensures all field teams address customers&rsquo; complaint/s and requests</p><p>Develops customer feedback system to ensure customer satisfaction</p><p>Sends daily and monthly reports to the manager</p><p>Performs other related clerical, admin and sales jobs</p><p>Addresses customers&rsquo; queries</p><p>Prepares Statement of Accounts of various parties and follows up</p><p>Coordinate with teams</p><p>Sends daily and monthly reports to the manager</p><p>Handles prospective clients and provides counseling</p><p>Performs other related clerical, admin and sales jobs</p><p>Handles clients in a professional manner</p><p>Deals with customer issues</p><p>Processes customer orders</p><p>Keeps up to date with product developments</p><p>Calls clientele</p><p>Devise new sales or marketing strategies</p><p>Works with other departments</p><p>Schedules appointments, calls and meetings</p><p>The Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:</p><p>Regularly update the contact details of personnel in PRM in consultation with all units in PRM.</p><p>Prepare expense sheets for contractual drivers.</p><p>Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.</p><p>Job Types: Full-time, Contract</p><p>Contract length: 12 months</p><p>Pay: Rs37,000 - Rs 45,000 per month</p><p>Job Types: Full-time, Contract</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Sales and Purchase Department for E-commerce Inquiries (Female)

ProtoCall Outsource

<p><b>Job Overview:</b></p><p>We are looking for a <b>Customer Service Representative</b> to join our team and be the first point of contact for our customers. In this role, you will handle incoming calls from customers, assist with booking taxis, provide real-time support, and troubleshoot any technical or service-related issues they may have.</p><p>Your goal will be to deliver excellent customer experiences by efficiently handling queries, resolving concerns, and ensuring customer satisfaction at every touchpoint.</p><p><b>Key Responsibilities:</b></p><ul><li>Answer incoming calls promptly and professionally from customers needing taxi services</li><li>Assist customers with booking, modifying, or canceling taxi rides</li><li>Provide information about services, pricing, wait times, and estimated arrival times</li><li>Handle technical inquiries related to app usage, booking errors, or account access issues</li><li>Resolve customer complaints and service-related issues with a customer-first attitude</li><li>Escalate complex or unresolved issues to the appropriate department when needed</li><li>Maintain accurate call logs and customer interaction records</li><li>Follow company communication guidelines and policies consistently</li><li>Work as part of a team to ensure high-quality service and customer satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent; additional training in customer service is a plus</li><li>Previous experience in a customer service or call center role preferred and will enable higher salaries.</li><li>Excellent verbal communication and active listening skills</li><li>Ability to remain calm and empathetic under pressure</li><li>Basic technical knowledge to assist with app-related inquiries</li><li>Familiarity with taxi or transport services is an advantage</li><li>Availability to work flexible hours, including evenings, weekends, or holidays if required</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary</li><li>Training and support to help you succeed</li><li>Friendly and collaborative work environment</li><li>Opportunity to grow within the company -- Frequent increments</li><li>Generous bonuses</li></ul><p><b>NO REMOTE JOB FACILITIES AVAILABLE</b></p><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Pay: Rs50,000.00 - Rs90,000.00 per month</p><p>Experience:</p><ul><li>Customer Service Representative: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Representative for UK base Taxi Companies

HRPSP - Your Strategic HR Partner

<p><b>Join Our Team as a Customer Service Officer (Pashto language) &ndash; ZONG Project</b></p><p><b>Location:</b> Islamabad<br/><b>Employment Type:</b> Full-Time | Rotating Shifts | <i>Work-from-Home</i><br/><b>Compensation:</b></p><ul><li><b>Basic Salary:</b> PKR 37,000</li><li><b>Service Charges:</b> PKR 9,000</li><li><b>Work-from-Home Allowance</b></li><li><b>Sales Commission</b> (based on performance)</li></ul><p>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers?<br/>We&rsquo;re hiring <i>motivated, energetic, and tech-savvy</i> individuals to join our <b>Call Center Inbound Team for ZONG</b>.</p><p><b>Job Responsibilities:</b></p><ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul><p><b>Eligibility Criteria:</b></p><ul><li><b>Age:</b> Up to 28 years (Up to 35 for Ex-CSOs)</li><li><b>Education:</b> Minimum Bachelor's degree (BA)</li><li><b>Languages:</b> Excellent communication skills in <b>Pashto &amp; Urdu</b></li><li><b>Experience:</b> <i>Call Center</i> Inbound sales experience is <b>mandatory</b></li></ul><p><b>Technical Requirements (for WFH):</b></p><ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul><p><b>Work Model:</b></p><ul><li><i>Work-from-Home</i> (initial training + ongoing duties)</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible <i>hybrid</i> work model</li><li>Supportive and growth-oriented team culture</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs37,000.00 per month</p><p>Work Location: Remote</p>

Customer Service Officer (Pashto language) – ZONG Project

World Food Programme

<div>
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  DEADLINE FOR APPLICATIONS
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 6 October 2025-23:59-GMT+05:00 Pakistan Standard Time (Karachi)
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  WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
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 <strong>
  ABOUT WFP
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 The World Food Programme is the world&rsquo;s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
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 At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
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 To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
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  WHY JOIN WFP?
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   WFP is a 2020 Nobel Peace Prize Laureate.
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   WFP offers a highly inclusive, diverse, and multicultural working environment.
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   WFP invests in the personal &amp; professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
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   A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
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   We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
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 ORGANISATIONAL CONTEXT:
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 The United Nations World Food Programme (WFP) is the world&rsquo;s largest humanitarian agency fighting hunger worldwide. In Pakistan, WFP works with the Government and partners to improve food security and nutrition among vulnerable communities. The Community Feedback Mechanism (CFM) is a key accountability tool that ensures affected populations can voice concerns, provide feedback, and receive timely responses.
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  About Job
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  Job Title:
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  Business Support Assistant (Community Feedback Mechanism)
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  - SSA4 - Islamabad
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  Grade: SSA4
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  Type of contract: Special Service Agreement
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  Duration: 12 Months
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  Duty Station: Islamabad, Pakistan
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  Date of Publication: 22 September 2025
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  Deadline of Application: 06 October 2025
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  This Vacancy Announcement is for Pakistan Nationals Only.
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  Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.
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 <strong>
  TERMS &amp; CONDITIONS
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 WFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.
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   Important
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  :
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  All educational documents must be verified/attested by the Higher Education Commission (HEC). Appointment will be subject to submission of HEC-verified degrees.
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  Job Purpose
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 To provide business and administrative support to the CFM unit, ensuring effective handling of community feedback, documentation, and coordination with relevant programme units in line with WFP&rsquo;s accountability to affected populations (AAP) standards.
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  KEY RESPONSIBILITIES
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 (not all-inclusive, nor exhaustive):
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 Under the overall guidance of the supervisor, the job holder is expected to perform the following tasks:
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   Receive, log, and categorize feedback and complaints from beneficiaries and stakeholders through various CFM channels (hotline, helpdesks, suggestion boxes, etc.).
  </li>
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   Refer feedback to relevant programme units and ensure timely follow-up and closure of cases in line with SOPs.
  </li>
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   Maintain and update the CFM database, ensuring accuracy, confidentiality, and compliance with data protection standards.
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   Support the preparation of monthly and quarterly CFM reports, highlighting trends, response rates, and unresolved issues.
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   Assist in organizing CFM-related trainings, awareness sessions, and field missions.
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   Provide administrative support including scheduling meetings, preparing minutes, and maintaining filing systems.
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   Liaise with field offices to ensure consistency and quality in CFM implementation.
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   Perform any other duty within the area of expertise.
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  Education &amp; Experience
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  Education:
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 Completion of secondary school education. A post-secondary certificate in administration, social sciences, or related field is desirable.
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  Experience:
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 At least 4 years of progressively responsible support experience in programme, administration, or customer service. Experience in humanitarian or development settings is an asset.
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  Knowledge &amp; Skills:
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   Strong interpersonal and communication skills.
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   Ability to handle sensitive information with discretion.
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   Proficiency in MS Office (Word, Excel, Outlook).
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   Familiarity with data entry and case management systems.
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   Commitment to humanitarian principles and accountability to affected populations.
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  Language:
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   Fluency in oral and written English and Urdu.
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   Working knowledge of Pashto is required.
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   Knowledge of other local languages (e.g., Hindko, Kohistani, Balochi) is a strong asset.
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  </li>
 </ul>
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  How To Apply
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 To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.
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 WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
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  WFP LEADERSHIP FRAMEWORK
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 WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
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  Click here to access WFP Leadership Framework
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 </strong>
 <strong>
  REASONABLE ACCOMMODATION
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 </strong>
 WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
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 <strong>
  NO FEE DISCLAIMER
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 </strong>
 The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
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 <strong>
  REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
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 </strong>
 <ul>
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   We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
  </li>
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   Once your profile is completed, please apply, and submit your application.
  </li>
  <li>
   Please make sure you upload your professional CV in the English language
  </li>
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   Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
  </li>
  <li>
   Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
  </li>
  <li>
   Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
  </li>
  <li>
   Only shortlisted candidates will be notified
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
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 </em>
 <em>
  No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
 </em>
</div>


Business Support Assistant (Community Feedback Mechanism) - SSA4 - Islamabad

Bureau Veritas

<div><div><div><p>Job Title: Assistant Manager &ndash; Building and Infrastructure</p></div><p>
Job Location: Islamabad</p><div><br>
</div><div><p>
Roles and responsibilities:</p></div><div><div><div><div>
Role Statement
</div><ul><li>The Assistant Manager of Buildings &amp; Infrastructure at Bureau Veritas directs a team dedicated to delivering services and solutions that assist clients within the built environment, while ensuring safety, sustainability, and adherence to regulations.</li><li>
This position entails supervising projects, managing teams, and playing a role in the overarching sustainability strategy of the company.</li><li>
He performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.</li></ul></div></div><div><p><br>
Responsibilities &amp; Accountabilities</p></div><div><div><p><br>
 Responsibilities would be as follows:
</p><ul><li>The Assistant Manager Building &amp; Infrastructure will assist to implements the BL objectives and strategy for a country as defined by the CCE and aligned with the BL Leadership Group&rsquo;s strategy. Locally develop, define and communicate BL&rsquo; vision and action, objectives and strategy for the market segment.
</li><li>Contributes to rapid growth objective of the company through development and win of major contracts with key customers.
</li><li>Contributes to the implementation of the new business model based on long term service contract, project management and customer orientation focus.
</li><li>Through his creativity and his customer driven approach, he is able to generate profitable new contracts to the BU. Monitors region for &ldquo;proximity&rdquo; bidding opportunities to expand BL&rsquo;s business and creates sustained business in region.
</li><li>Is fully involved and participates in target valuation in case of acquisition.
<ul><li>Business Development</li><li>
Finalization of Proposals</li><li>
Planning, Organizing, Guiding department activities</li><li>
Training the surveyors</li><li>
Development of Customer Relations</li><li>
Optimum utilization of human resources</li><li>
Performance Monitoring and Appraisal</li><li>
Updating of quality procedures</li><li>
Generation of Management reports</li><li>
Liaising between top management and subordinates
</li><li>Quality Assurance</li><li>
Budgetary Control</li></ul></li></ul></div><div></div><div><div><br>
Technical Expertise:</div><ul><li>
Assist to Manages the operational BL team of the country in terms of Technical, commercial development, management of BV services, including recruitment and Human Resource Management and training.
</li><li>Follows up the financial operational results of the activity. Relays information and is the focal point between the BU and BL for the managed activity. Ensures the proper transmission of information within the business line leadership group, including training, procedure or explanation as necessary.
</li><li>Makes people contribute to knowledge management and best practices sharing.
</li><li>The Assistant Manager &ndash; B&amp;I of Bureau Veritas Pakistan provides technical advice to the Technical Staff and when required acts as project manager where he will be the interlocutor between the client and assigned Staff and other Bureau Veritas units as required (Technical Centre, Head Office or other Bureau Veritas office).
</li><li>As project Manager, he shall deal with all topics to be covered by Bureau Veritas within the frame of the contract, he will participate in the selection of required surveyors and will report systematically on the job progress as well as all sales and expenses directly related to the project.
</li><li>At the same time, he has to verify that staff or auditor is provided with sufficient technical information to fulfill his duties. In particular he must assure that proper technical information (Specialized BV Procedure, Code or Standard, Technical Specification, etc.) is available to perform the mission of the site.</li></ul></div></div><div><p><br>
KPIs (to be amended if necessary)</p><p><br>
TECHNICAL COMPETENCIES</p></div><div><br>
<ul><li>
To be set by the Management
</li></ul><ul><li>Education: University Degree in Civil/Construction Engineer with Sales &amp; Marketing Experience.
</li><li>Experience: Min. 10 years job experience and 8 years&rsquo; experience in QA/QC services.</li><li>
Training: Internal Auditor ISO 9001, 14001.</li><li>
Technical knowledge:
<ul><li>Strong knowledge on international standards and codes related to buildings and infrastructure.</li></ul></li></ul></div></div></div></div><div></div>

Assistant Manager - Building and Infrastructure

ROZEE.PK

<div><div><div><div>About Job</div><br>
<div></div>
<div>
Job Title: Business Support Assistant (Community Feedback Mechanism) - SSA4 - Islamabad</div>
<div>
Grade: SSA4</div>
<div>
Type of contract: Special Service Agreement</div>
<div>
Duration: 12 Months</div>
<div>
Duty Station: Islamabad, Pakistan</div><br>
<div></div>
<div>
This Vacancy Announcement is for Pakistan Nationals Only.</div>
<div>
Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.</div><br>
<div></div>
<div>
TERMS &amp; CONDITIONSWFP offers a competitive benefits package including salary, pension, leave plus a medical insurance.</div><br>
<div></div>
<div>
Important: All educational documents must be verified/attested by the Higher Education Commission (HEC). Appointment will be subject to submission of HEC-verified degrees.</div><br>
<div>
</div><div>JOB PURPOSE</div>
<div>
To provide business and administrative support to the CFM unit, ensuring effective handling of community feedback, documentation, and coordination with relevant programme units in line with WFP&rsquo;s accountability to affected populations (AAP) standards.</div><br>
<div></div>
<div>
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):</div>
<div>
Under the overall guidance of the supervisor, the job holder is expected to perform the following tasks:</div><br>
<div></div>
<ul>
<li><div>Receive, log, and categorize feedback and complaints from beneficiaries and stakeholders through various CFM channels (hotline, helpdesks, suggestion boxes, etc.).</div>
</li>
</ul><ul><li><div>Refer feedback to relevant programme units and ensure timely follow-up and closure of cases in line with SOPs.</div>
</li>
</ul><ul><li><div>Maintain and update the CFM database, ensuring accuracy, confidentiality, and compliance with data protection standards.</div>
</li>
</ul><ul><li><div>Support the preparation of monthly and quarterly CFM reports, highlighting trends, response rates, and unresolved issues.</div>
</li>
</ul><ul><li><div>Assist in organizing CFM-related trainings, awareness sessions, and field missions.</div>
</li>
</ul><ul><li><div>Provide administrative support including scheduling meetings, preparing minutes, and maintaining filing systems.</div>
</li>
</ul><ul><li><div>Liaise with field offices to ensure consistency and quality in CFM implementation.</div>
</li>
<li><div>Perform any other duty within the area of expertise.</div></li></ul><br>
<div>
</div><div>EDUCATION &amp; EXPERIENCE</div><br>
<div></div>
<div>
Education: Completion of secondary school education. A post-secondary certificate in administration, social sciences, or related field is desirable.</div>
<div>
Experience: At least 4 years of progressively responsible support experience in programme, administration, or customer service. Experience in humanitarian or development settings is an asset.</div>
<div>
Knowledge &amp; Skills:
</div><ul><li><div>Strong interpersonal and communication skills.</div>
</li>
<li><div>Ability to handle sensitive information with discretion.</div>
</li>
<li><div>Proficiency in MS Office (Word, Excel, Outlook).</div>
</li>
<li><div>Familiarity with data entry and case management systems.</div>
</li>
<li><div>Commitment to humanitarian principles and accountability to affected populations.</div>
</li>
</ul><div>Language:
</div><ul><li><div>Fluency in oral and written English and Urdu.</div>
</li>
<li><div>Working knowledge of Pashto is required.</div>
</li>
<li><div>Knowledge of other local languages (e.g., Hindko, Kohistani, Balochi) is a strong asset.</div></li></ul><br>
<div>
</div><div>HOW TO APPLY</div>
<div>
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings) or apply through https://wd3.myworkdaysite.com/recruiting/wfp/job_openings/job/Islamabad-Pakistan-The-Islamic-Rep/Business-Support-Assistant-Community-Feedback-Mechanism-SSA4-Islamabad_JR116182</div><br>
<p></p>
<div>
Only short-listed candidates will be contacted.</div>
<div>
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.</div><br>
<div></div>
<div>
WFP LEADERSHIP FRAMEWORK</div>
<div>
</div><h4 class="jobSectionHeader"><b>TOTAL POSITIONS</b></h4>
<p>1</p>
<h4 class="jobSectionHeader"><b>POSTED ON</b></h4>
<p>September 22, 2025</p>
<h4 class="jobSectionHeader"><b>EXPIRY DATE</b></h4>
<p>October 6, 2025</p>
<h4 class="jobSectionHeader"><b>BUSINESS</b></h4>
<p>WFP</p>
<h4 class="jobSectionHeader"><b>CATEGORY</b></h4>
<p>Project Management</p>
<h4 class="jobSectionHeader"><b>JOB TYPE</b></h4>
<p>Full Time/Permanent</p>
<h4 class="jobSectionHeader"><b>MINIMUM EDUCATION</b></h4>
<p>Bachelors
</p><h4 class="jobSectionHeader"><b>CAREER LEVEL</b></h4>
<p>SSA Level-4
</p><h4 class="jobSectionHeader"><b>MINIMUM EXPERIENCE</b></h4>
<p>4 Years(At least 4 years of progressively responsible support experience in programme, administration, or customer service. Experience in humanitarian or development settings is an asset.)</p></div></div></div><div></div>

BUSINESS SUPPORT ASSISTANT (COMMUNITY FEEDBACK MECHANISM) - SSA4

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