client support specialist

customer success specialist Jobs in Islamabad

customer success specialist

customer support executive Jobs in Islamabad

customer support executive

chat support executive

client relationship manager Jobs in Islamabad

client relationship manager

customer experience representative

92 Real Estate

Role OverviewKey Responsibilities<ul><li>Act as the first point of contact for customers, ensuring that all required visa documents align with the respective mission checklist and informing applicants of any missing items.</li><li>Strictly adhere to the visa application submission process as per the VAF (Visa Application Form) and training guidelines.</li><li>Contribute to achieving and exceeding business revenue targets.</li><li>Ensure completion of all assigned trainings for both self and team members.</li><li>Organize, arrange, and complete documents according to the mission&rsquo;s checklist requirements.</li><li>Promote and upsell Value Added Services (VAS).</li><li>Verify that correct barcodes are properly affixed to passports and related documents.</li><li>Clearly communicate visa fees, service charges, and VAS charges payable in PKR or other accepted currencies.</li><li>Guide applicants through the complete service flow (e.g., form filling, document verification, biometrics).</li><li>Submit Submission Officer (SO) tally reports to the Quality Check (QC) team in a timely manner.</li><li>Ensure vignette room staff process and paste incoming shipments on the same day while maintaining service standards.</li><li>Maintain zero safety incidents within operations.</li><li>Ensure applications are submitted within the defined turnaround time (TAT).</li><li>Maintain complete accuracy in data entry and documentation without errors.</li><li>Deliver high levels of customer satisfaction.</li><li>Ensure all operations comply with established policies and procedures.</li></ul>Biometrics Executive Responsibilities<ul><li>Provide professional and courteous customer service by promptly greeting and assisting applicants.</li><li>Verify applicant identity against passport details to prevent impersonation.</li><li>Confirm that fees have been paid and validate the cashier&rsquo;s stamp on the ICR (Income cum Receipt) slip.</li><li>Stamp &ldquo;Biometrics Done&rdquo; on the ICR and provide a copy to the applicant.</li></ul>Quality Check and Back-End Executive Responsibilities<ul><li>Manage live backend operations including quality checks, data entry, QC verification, scanning, uploading, and CD burning.</li><li>Collect applications from biometric booths on an hourly basis.</li><li>Review applications against mission checklists, ensuring required documents are attached and unnecessary ones are not included.</li><li>Verify that documents are properly arranged according to mission requirements.</li><li>Follow all mission-specific backend procedures accurately.</li><li>Ensure all documents are scanned completely and correctly as per guidelines.</li></ul>Indicative KRAs / Budgetary and Revenue Responsibilities<ul><li>Meet productivity targets as defined in team KPIs.</li><li>Achieve customer satisfaction goals and minimize complaints as per KPI standards.</li><li>Maintain adherence to turnaround time (TAT) targets.</li><li>Complete assigned WB projects successfully.</li><li>Attend and complete all training programs scheduled by HR.</li><li>Monitor and reduce errors by maintaining an error log.</li><li>Update and track productivity and VAS conversion metrics daily.</li><li>Achieve all assigned KPI targets consistently.</li><li>Ensure required customer surveys are completed and targets are met.</li></ul>Key Interactions Within &amp; Outside Gerry's Visa<ul><li>Applicants</li><li>Head of Operations</li><li>Vendors</li><li>Regional Manager</li><li>Internal Gerry&rsquo;s Visa Employees</li><li>IT &amp; HR Department</li><li>Logistics Team</li><li>VFS Global</li><li>Auditors</li></ul>Competencies / Personal AttributesOrganizational Competencies<ul><li>Quality and Service Orientation</li><li>Teamwork and Collaboration</li><li>Diversity Sensitivity</li><li>Personal and Professional Development</li><li>Result-Oriented Approach</li><li>Communication Skills</li><li>Networking</li><li>Leadership</li></ul>Functional Competencies<ul><li>Strong English communication skills (verbal and written)</li><li>People management abilities</li><li>Problem-solving and multitasking skills</li><li>Self-motivated and self-driven attitude</li><li>Effective time management</li></ul>Experience &amp; Skills<ul><li>Prior experience in customer service is preferred</li><li>Basic computer knowledge</li><li>Proficiency in MS Office with good typing speed</li><li>Ability to handle customer queries and complaints effectively</li><li>Capability to improve processes and enhance productivity and cost efficiency</li></ul>Education &amp; Qualifications<ul><li>Preferred: Graduate or equivalent qualification</li></ul>Pay: Rs35,000.00 - Rs37,000.00 per monthApplication Question(s):<ul><li>Are you okay wearing uniform ? </li><li>Are you Graduated ? </li></ul>Work Location: In person

Customer Experience Representative

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Executive

FLORET CAPITALS (PVT. LTD)

Job Title: Customer Service Representative Department: Customer Support / Operations Job Type: Full-Time Location: Executive Heights, Blue Area IslamabadJob Summary:We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role is suitable for fresh graduates as well as candidates with up to 1 year of experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Maintain accurate records of customer interactions and transactions</li><li>Provide information about products and services</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet performance targets and KPIs set by management</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a relevant field</li><li>Fresh candidates are encouraged to apply (0&ndash;1 year of experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic knowledge of MS Office (Word, Excel)</li></ul>Preferred Skills:<ul><li>Prior experience in a customer support role</li><li>Familiarity with CRM systems</li><li>Strong listening skills and a customer-first mindset</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Attractive incentives/commissions</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Job Type: Full-timeWork Location: In personPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (Only Females)

Alestra Solutions

Job description Alestra Solutions is looking for Customer Success Representative.Job description: The ideal candidate should be able to effectively communicate with people and proactively solving issues. As a CSR you will be responsible for converting customers into passionate evangelists.Location: Gulberg Greens, Islamabad- Onsite Salary: Open and Negotiable Timings: Rotational Apply or refer at hr@alestrasol.comResponsibilities &middot; Communicate with customers via phone, email and chat &middot; Provide knowledgeable answers to questions about product, pricing and availability &middot; Work with internal departments to meet customer's needs &middot; Data entry in various platformsQualifications &middot; At least 2 - 3 years of relevant work experience &middot; Excellent chat etiquette and excellent verbal, written, and interpersonal skills &middot; Ability to multi-task, organize, and prioritize workBenefits &middot; Share Percentage &middot; Annual Increment &middot; Recreational Activities &middot; Flexible CultureJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Success Representative

Al Khial Cleaner

We are looking for a smart, confident, and customer-focused Female Customer Service Representative to join our growing team. This role is different from a typical call center job&mdash;you will be providing dedicated customer support for our clients in the Gulf region, handling genuine customer inquiries, service bookings, and operational coordination rather than random cold calling campaigns.This is an excellent opportunity for individuals who want to build a long-term career in customer service while working in a professional environment connected with multinational clients. We believe in investing in our employees and rewarding loyalty, dedication, and performance.As you grow with our company, your value grows with us. Employees who stay committed and perform well are highly appreciated and have excellent opportunities for promotion and career advancement.Fresh graduates are encouraged to apply with confidence if they have strong communication skills and a willingness to learn.Why Join Us?<ul><li>Permanent full-time job opportunity</li><li>Chance to work with multinational clients in the Gulf region</li><li>Excellent career growth and promotion opportunities</li><li>Professional and supportive office environment</li><li>Long-term employees are highly valued and rewarded</li><li>Great opportunity for fresh graduates to start their careers</li><li>Market Competitive salary plus commission</li></ul>Key Responsibilities:<ul><li>Answer inbound calls from customers regarding service/product inquiries</li><li>Communicate with customers professionally via phone calls and WhatsApp</li><li>Schedule appointments and coordinate with field teams for pickup/delivery services</li><li>Maintain and update customer databases accurately</li><li>Manage Cash on Delivery (COD) and online payment records</li><li>Use Google Maps to identify customer locations and assist field teams</li><li>Continuously update product and service knowledge</li><li>Handle customer concerns professionally and resolve issues efficiently</li><li>Support sales efforts by engaging customers and promoting services when required</li></ul>Job Requirements:<ul><li>Excellent communication skills in English</li><li>Strong interpersonal and problem-solving abilities</li><li>Ability to prioritize tasks effectively</li><li>Patience and confidence while dealing with customers</li><li>Good sales and customer handling skills</li><li>Working knowledge of computer software and data entry systems</li><li>Proficiency in WhatsApp, phone handling, and Google Maps</li><li>Ability to work under pressure and handle customer complaints professionally</li><li>Previous experience in a delivery company or call center will be preferred</li></ul>Job Details:<ul><li>Job Type: Full-Time</li><li>Shift: Day Shift (Office Based Only)</li><li>Working Hours: 12 Hours</li><li>Location: Bahria Town, Islamabad</li></ul>Recruitment Process:Shortlisted candidates should be prepared for:<ul><li>Initial Online Interview</li><li>Final Face-to-Face Interview at our Islamabad Office</li></ul>If you are motivated, career-focused, and ready to grow with a company that values long-term employees, we encourage you to apply today.Pay: From Rs50,000.00 per monthExperience:<ul><li>Customer Services: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Female Customer Services Representative

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

ibex

<div>
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 &nbsp;
 
 
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 &nbsp;
 
 
 
 
 Having prior experience in dealing with international customers - even better if they were based in USA - is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 &nbsp;
 
 
 
 
 
 PS
 
 &nbsp;A sense of humor would help too!
 
 
 &nbsp;
 
 
 
 
 Disclaimer
 
 &nbsp;
 
 
 
 This is not a sales-based job.
 
 
 &nbsp;&nbsp;
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 
 </li>
 <li>
 
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 
 </li>
 <li>
 
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 </li>
 <li>
 
 Providing alternatives to products/items, which are not available on the ecommerce website
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 
 </li>
 <li>
 
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 
 </li>
 <li>
 
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 
 </li>
 <li>
 
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 
 </li>
 <li>
 
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 
 </li>
 <li>
 
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 
 
 </li>
 <li>
 
 Exceptional verbal communication skills in English is a must
 
 </li>
 <li>
 
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 
 </li>
 <li>
 
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 
 </li>
 <li>
 
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 
 </li>
 <li>
 
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 
 </li>
 <li>
 
 Experience using CRM systems is a bonus
 
 </li>
 <li>
 
 
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 
 
 &nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 It is a full-time ibex. job opening in Pakistan
 
 </li>
 <li>
 
 The role will be on-site in one of ibex. office in Islamabad
 
 </li>
 <li>
 
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 
 </li>
 <li>
 
 
 Perks &amp; Benefits 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including
 
 
 
 <ul>
 <li>
 
 Customer Service Representative Supervisors/ Team Lead
 
 </li>
 <li>
 
 Office Administrator / Operations Coordinator
 
 </li>
 <li>
 
 Training Specialists
 
 </li>
 <li>
 
 Cross-campaign growth for more exposure
 
 </li>
 <li>
 
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

Customer Success Specialist

Explore 126+ Customer experience representative in Islamabad this June. Find roles across top companies and apply now to boost your career.