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customer experience consultation & pre-sales supervisor Jobs in Cairo Jobs In Cairo

customer experience consultation & pre-sales supervisor

customer service - chat and email vacancies - english Jobs in Cairo Jobs In Cairo

customer service - chat and email vacancies - english

customer service agent Jobs in Cairo Jobs In Cairo

customer service agent

customer service consultant

Bupa UK

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
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 Authorize or reject treatment requests before procedures
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 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
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 Manage membership updates, billing inquiries, and document issuance
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 Coordinate international medical appointments and support cross-departmental communication
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 Investigate and resolve complaints, ensuring customer satisfaction
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 Maintain accurate system records and support new team members
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 Collaborate with providers and internal teams to deliver seamless service
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 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

Enjaz Consultancy & Enterprise Management

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 الرد على المكالمات الواردة والتفاعل مع استفسارات العملاء ومشاكلهم.
 
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 معالجة شكاوى العملاء بكفاءة والعمل على حلها بشكل مرضٍ.
 
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 توجيه العملاء إلى الأقسام أو الأشخاص المناسبين عند الضرورة.
 
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 الالتزام بسياسات وإجراءات الشركة الخاصة بخدمة العملاء.
 
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 العمل على تحقيق مؤشرات الأداء المحددة من قبل الإدارة، مثل زمن المكالمة ونسبة رضا العملاء.
 
 
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 </ul>
 
 
 
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 Answer incoming calls and address customer inquiries and issues.
 
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 Efficiently handle customer complaints and work towards satisfactory resolutions.
 
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 Direct customers to the appropriate departments or personnel when necessary.
 
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 Adhere to the company&rsquo;s customer service policies and procedures.
 
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 Strive to achieve performance metrics set by management, such as call duration and customer satisfaction rate.
 
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 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
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 السن : لا يتجاوز 28 عام
 
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 سكان : الجيزة - القاهره - شبرا الخيمه
 
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 مؤهل عالى (جامعى او معهد اربع سنوات)
 
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 5 ايام عمل (9 ساعات عمل من ضمنهم ساعه بريك)
 
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 مكان العمل العباسيه
 
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 تدريب مدفوع الاجر 15 يوم 5000 ج
 
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 تامين اجتماعى و صحى
 
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 </ul>
 
 
 
 
 
 
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 Not to exceed 28 years.
 
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 Residence: Giza, Cairo, or Shubra El-Kheima.
 
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 Education: University degree or four-year institute diploma.
 
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 Working days: 5 days a week, 9-hour shifts with a 1-hour break.
 
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 Workplace: Abbasia.
 
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 Paid training: 21 days (5,000 EGP).
 
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 Social and health insurance provided.
 
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 </ul>
</div>

Customer Service Representative- ممثل خدمة عملاء

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Act as the primary point of contact for Arabic-speaking customers, ensuring smooth communication and excellent service delivery.
 
 - Handle escalations from Arabic-speaking customers across CRM, email, phone, and chat channels, ensuring professionalism and empathy.
 
 - Translate, explain, and clarify complex processes or policies to Arabic-speaking customers to ensure full understanding.
 
 - Document Q&amp;A and solutions in both Arabic and English in the knowledge management tool for global team use.
 
 - Identify and resolve the root causes of escalated issues, with special focus on trends among Arabic-speaking customers.
 
 - Escalate high-risk or urgent cases involving Arabic-speaking customers to the appropriate authority promptly.
 
 - Partner with product, operations, and support teams to address recurring Arabic-language customer concerns and improve service processes.
 
 - Provide linguistic and cultural insights to help the team better serve Arabic-speaking markets.
 
 - Reduce repeat escalations by identifying ongoing issues and proposing process improvements for Arabic-speaking regions.
 
 - Deliver timely, accurate, and culturally sensitive responses to both internal and external escalations.
 
 - Adhere to service guidelines while ensuring accessibility and inclusivity for Arabic-speaking users.
 
 - Support business initiatives and ad-hoc projects, particularly those related to Arabic-language support and regional engagement.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

Lynkers Real Estate

<div>
 
 
 Company Description
 
 
 
 Lynkers Real Estate is a trusted provider of real estate consultancy services, with a focus on helping clients find tailored property solutions. Backed by a team of experienced professionals, we cater to individuals, families, and businesses seeking properties that perfectly match their needs. Committed to delivering value through expertise, our approach emphasizes client satisfaction and relationship-building. For more information
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sr. Property Consultant based in Cairo. The Sr. Property Consultant is responsible for providing expert real estate advice, conducting property assessments, guiding clients through the sales process, and ensuring client satisfaction. Day-to-day tasks include consulting with clients, managing sales transactions, maintaining strong customer relationships, and assisting with marketing efforts to grow the business.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong consulting skills to understand and address client needs effectively
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 Exceptional communication and customer service abilities
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 Proficiency in sales and successful real estate transaction management
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 Knowledge of the real estate brokerage market, property laws, and market trends
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 Self-motivated with excellent negotiation and relationship-building skills
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 Bachelor's degree in Business Administration or a related field is preferred
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 Previous experience as a property consultant is a must
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 </ul>
</div>

Real Estate Sales Consultant

The Address Investments

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
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 Sales Consulting and Consulting skills
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 Customer Satisfaction and Customer Service experience
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 Strong Communication skills
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 Ability to understand and address client needs effectively
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 Proven track record in sales or real estate is a plus
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 Bachelor's degree in Business Administration, Marketing, or related field
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 Excellent interpersonal and negotiation skills
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 Fluent in English and Arabic languages
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 </ul>
 
 
</div>

Fresh Sales Specialist (Zero Experience-Fresh Graduates)

Cornerstone Development

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 
 We are seeking a Property Consultant to support direct and indirect sales activities, follow up on client and broker leads, and assist in closing property sales. The role focuses on client engagement, lead follow-up, and coordination with internal teams to ensure a smooth sales process and positive customer experience. career@cornerstonedv.com
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Follow up on leads received from marketing campaigns and brokers.
 
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 Communicate with clients via calls, WhatsApp, and in-person meetings.
 
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 Support broker relationships and assist in project presentations when needed.
 
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 Conduct client meetings and property presentations.
 
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 Update CRM with client interactions and sales activities.
 
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 Support sales closure processes, offers, and reservations.
 
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 Coordinate with internal teams (Sales Operations, Finance, Marketing).
 
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 Requirements:
 
 
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 Bachelor degree from business administration or any other related field.
 
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 2 to 3 years of experience in real estate sales or a similar client-facing role.
 
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 Strong communication and negotiation skills.
 
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 Ability to handle multiple leads and follow-ups.
 
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 Results-oriented with strong customer service skills.
 
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 career@cornerstonedv.com
 
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 </ul>
</div>

Property Consultant

Abou Ghaly Motors

<div>
 
 As a Sales Consultant for Subaru, you will play a key role in promoting the brand's vehicles, identifying and addressing customer needs, and driving sales performance. You will be responsible for building lasting relationships with potential and existing clients, negotiating deals, and contributing to the overall success of the showroom by meeting and exceeding sales targets.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Develop and maintain a strong network to generate new sales leads and referrals.
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 Engage with existing and previous customers to introduce new models, services, and product enhancements.
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 Conduct vehicle demonstrations tailored to customer needs and preferences, ensuring a consultative sales approach.
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 Achieve monthly and annual sales targets within the agreed timeframes.
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 Match vehicle features and specifications with customer requirements to propose the most suitable options.
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 Provide accurate information regarding pricing, financing, and vehicle specifications&mdash;including knowledge of competing brands.
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 Follow a structured daily sales process to ensure a consistent and professional customer experience.
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 Prepare and present quotations, negotiate terms and close sales deals effectively.
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 Draft and finalize contracts, ensuring all documentation is complete and accurate.
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 Maintain detailed records of sales activities, customer interactions, feedback, and lost business opportunities.
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 Report customer trends, needs, challenges, and competitor activity to management.
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 Represent Subaru at showroom events, trade shows, and brand activations.
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 Uphold high standards of customer service and professionalism to build long-term client relationships.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
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 Bachelor&rsquo;s degree in business administration, Marketing, or a related field.
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 1&ndash;3 years of sales experience, preferably within the automotive industry.
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 Proven ability to meet and exceed sales targets.
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 Strong knowledge of the automotive market and industry trends.
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 Excellent communication, negotiation, and interpersonal skills.
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 Customer-focused with strong relationship-building capabilities.
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 Self-motivated, goal-oriented, and receptive to feedback.
 </li>
 </ul>
 
 
</div>

Sales Consultant - Subaru

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