customer service representative Jobs in Dubai

customer service representative

sales consultant

customer success manager

service advisor

customer care executive

customer service consultant

hiCar

Location: Dubai, UAE Job Type: Full-TimeAbout UshiCar is a trusted leader in the automotive industry, specializing in providing high-quality used vehicles and exceptional customer service. We pride ourselves on building long-term relationships with our customers through honesty, transparency, and reliable support. We&rsquo;re seeking a dedicated and customer-focused Used Car After-Sales Consultant and Sales Coordinator to join our dynamic team.Position SummaryThe Used Car After-Sales Consultant &amp; Sales Coordinator is responsible for ensuring customer satisfaction after a vehicle purchase by providing responsive support, coordinating service needs, managing warranty or repair claims, and maintaining strong customer relationships. The Sales Coordinator supports the sales team by managing administrative tasks, organizing sales processes, and ensuring smooth communication between sales staff, customers, and internal departments. This role is essential to delivering the excellent ownership experience our customers expect.Key Responsibilities<ul><li>Serve as the primary point of contact for customers after purchasing a used vehicle.</li><li>Handle after-sales inquiries, complaints, and follow-up requests in a timely and professional manner.</li><li>Coordinate vehicle inspections, service appointments, repairs, and warranty claims with internal technicians and third-party vendors.</li><li>Maintain accurate customer service records, warranty documentation, and repair histories.</li><li>Conduct follow-up calls to ensure customer satisfaction and identify opportunities for additional services.</li><li>Provide clear communication regarding service status, costs, timelines, and warranty coverage.</li><li>Collaborate with the sales, service, and administration teams to deliver a seamless ownership experience.</li><li>Assist in managing goodwill claims and resolving customer concerns with empathy and effectiveness.</li><li>Promote maintenance packages, extended warranties, or other service-related products when appropriate.</li></ul>Qualifications<ul><li>Previous experience in automotive after-sales, service advising, or customer service (preferred).</li><li>Knowledge of used car operations, vehicle diagnostics, and warranty processes is an asset.</li><li>Strong communication and problem-solving skills.</li><li>Excellent customer service and relationship-building abilities.</li><li>Ability to work in a fast-paced environment with strong organizational and time management skills.</li><li>Basic computer proficiency (CRM systems, service software, email, etc.).</li><li>Valid driver&rsquo;s license.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Comprehensive training and growth opportunities.</li><li>Supportive team environment with career development potential.</li></ul>How to ApplyInterested candidates are invited to submit their CV to careers@hicar.ae Please include &ldquo;Used Car After-Sales Consultant Application &ndash; [Your Name]&rdquo; in the subject line.Job Type: Full-time

Used Car After-Sales Consultant and Sales Coordinator

Hilti Group

<div>
 Make your career real with Hilti
 
 
 The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
 
 
 What You'll do
 
 
 
 Responsibilities
 
 
 
 As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include:
 
 
 To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
 
 
 To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
 
 
 To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
 
 
 To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
 
 
 To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
 
 
 To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
 
 
 To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
 
 
 What You&rsquo;ll Bring
 
 
 UAE National Family Book (to comply with the UAE Emiratization law)
 
 
 A Bachelor&rsquo;s Degree
 
 
 Proficiency in English (verbal and written)
 
 
 Good computer skills (ideally SAP)
 
 
 An excellent telephone manner
 
 
 Exceptional interpersonal and negotiation skills
 
 
 High commitment to customer satisfaction
 
 
 Team playing skills with strong customer orientation
 
 
 Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
 
 
 What&rsquo;s In It for You
 
 
 Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 Why Hilti
 
 
 Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
 
 
 Commitment to Inclusion
 
 
 At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
 
 
 Hilti is an equal opportunity employer. We look forward to receiving your application!
</div>

Customer Service Representative (Emiratised Role)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleague
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School/Degree
 </li>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 </li>
 </ul>
</div>

Customer Service Representative - Emiratized Role

FCBS

Company Name: Flying Colour Business Setup Services LLC Website: https://www.flyingcolour.net/Position: Customer Service Executive Salary : upto 4000 AED + IncentiveQualification: Bachelor&rsquo;s/Master&rsquo;s degree (Commerce background preferred) Experience:<ul><li>Minimum 1+ year of Customer Relationship Management experience in the UAE or</li><li>3&ndash;4 years of experience in the home country</li></ul>Working Days: Monday to Saturday (6 days) Timings: Monday to Friday: 9:00 AM &ndash; 6:30 PM &amp; Saturday: 9:00 AM &ndash; 4:00 PMKey Responsibilities<ul><li>Call and engage inactive clients to rebuild relationships</li><li>Achieve 35&ndash;40 connected calls per day</li><li>Reactivate 20&ndash;25 clients per month</li><li>Conduct client research through company website, Instagram, and LinkedIn</li><li>Generate warm leads from the existing client portfolio</li><li>Transfer qualified leads to Client Managers / Team Head</li></ul>Requirements<ul><li>Experience in customer service, upselling, or outbound calling</li><li>Home country experience is acceptable</li><li>Minimum 1 year of UAE customer service experience preferred</li><li>Strong communication, follow-up, and research skills</li></ul>Interested candidates can apply or share their resume on WhatsApp at +971 52 939 6783.Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Customer Service Executive

iEnglish Language Institute

<ul><li>&#1588;&#1585;&#1603;&#1577; &#1603;&#1576;&#1585;&#1609; &#1601;&#1610; &#1583;&#1576;&#1610; &#1576;&#1581;&#1575;&#1580;&#1577; &#1575;&#1604;&#1610; &#1605;&#1608;&#1592;&#1601;&#1577; &#1582;&#1583;&#1605;&#1577; &#1593;&#1605;&#1604;&#1575;&#1569; &#1581;&#1587;&#1576; &#1575;&#1604;&#1588;&#1585;&#1608;&#1591; &#1575;&#1604;&#1578;&#1575;&#1604;&#1610;&#1577; : &#1605;&#1572;&#1607;&#1604; &#1580;&#1575;&#1605;&#1593;&#1610; &#1548; &#1582;&#1576;&#1585;&#1577; &#1587;&#1606;&#1577; &#1593;&#1604;&#1609; &#1575;&#1604;&#1571;&#1602;&#1604; &#1548; &#1575;&#1604;&#1573;&#1604;&#1605;&#1575;&#1605; &#1576;&#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1573;&#1606;&#1580;&#1604;&#1610;&#1586;&#1610;&#1577; &#1608;&#1575;&#1587;&#1578;&#1582;&#1583;&#1575;&#1605; &#1575;&#1604;&#1581;&#1575;&#1587;&#1608;&#1576; &#1548; &#1581;&#1587;&#1606;&#1577; &#1575;&#1604;&#1605;&#1592;&#1607;&#1585; &#1548;&#1610;&#1585;&#1580;&#1609; &#1575;&#1585;&#1587;&#1575;&#1604; &#1575;&#1604;&#1587;&#1610;&#1585; &#1575;&#1604;&#1584;&#1575;&#1578;&#1610;&#1577; &#1605;&#1585;&#1601;&#1602;&#1577; &#1576;&#1589;&#1608;&#1585;&#1577; &#1588;&#1582;&#1589;&#1610;&#1577;</li></ul>A major company in Dubai is looking for a female customer service employee based on the following conditions: a university degree, at least one year of experience, proficiency in English and computer usage, and a good appearance. Please send your CV along with a personal photo.Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per month

Customer Service

Fakhruddin Integrated Services

Key Responsibilities:Telesales &amp; Lead Generation<ul><li>Make outbound calls to potential clients to promote real estate projects.</li><li>Respond to inbound inquiries and convert them into qualified leads.</li><li>Maintain and update the CRM with accurate client information.</li><li>Follow up on leads through calls, WhatsApp, and email.</li></ul>Customer Service<ul><li>Provide clear information about available properties, prices, payment plans, and project details.</li><li>Assist clients with questions, concerns, and viewing arrangements.</li><li>Ensure high levels of customer satisfaction through professional service.</li><li>Coordinate with the sales team to schedule meetings and property tours.</li></ul>Administrative &amp; Support<ul><li>Track daily call activity and lead status updates.</li><li>Prepare basic reports for management on lead conversions and pipeline.</li><li>Support marketing campaigns through follow-up calls.</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; Mandatory</li><li>High school diploma or bachelor&rsquo;s degree</li><li>Previous experience in customer service or telesales preferred (real estate is an advantage)</li><li>Excellent communication and interpersonal skills</li><li>Confident, proactive, and target-driven</li><li>Strong telephone etiquette and customer-focused approach</li><li>Basic computer skills (CRM experience is a plus)</li><li>Ability to work in a fast-paced real estate environment</li></ul>Job Types: Full-time, PermanentPay: AED8,000.00 - AED12,000.00 per month

Customer Service / Telesales Executive (Emirati)

SQUARE HEAD PACKAGING

We are looking for a customer-focused, tech-savvy Customer Service Representative with a degree in Computer Engineering, IT, or a related field. This role is ideal for someone who enjoys problem-solving, communicating with users, and translating technical concepts into clear, helpful guidance. You will be the first point of contact for customers, ensuring timely resolution of inquiries while maintaining a high level of satisfaction. Should be good in microsoft office applications more particularly in excel.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED2,000.00 - AED2,500.00 per month

Explore 5252+ Customer service consultant in Dubai this December. Find roles across top companies and apply now to boost your career.

5252 customer service consultant jobs IN Dubai

Used Car After-Sales Consultant and Sales Coordinator

Customer Service Representative (Emiratised Role)

Customer Service Representative - Emiratized Role

Customer Service Executive

Customer Service

Customer Service / Telesales Executive (Emirati)

Customer Service Executive