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customer service representative Jobs in Dubai

customer service representative

customer service consultant

VR Cleaning Services

Customer Service Representative &ndash; Facility management (UAE Nationals Only)We are seeking a proactive and customer-focused Customer Service Representative to join our TM team. This position is open to UAE Nationals only.Key Responsibilities:<ul><li>Handle incoming calls, WhatsApp messages, and emails from customers</li><li>Schedule and coordinate appointments with operations teams</li><li>Address customer inquiries, complaints, and service requests</li><li>Follow up with clients to ensure satisfaction</li><li>Maintain accurate booking and customer records</li><li>Support daily administrative and coordination tasks</li></ul>Requirements:<ul><li>UAE National (Emirati) &ndash; mandatory</li><li>Excellent communication skills in Arabic and English</li><li>Strong organizational and multitasking abilities</li><li>Customer-focused attitude</li><li>Experience in customer service is preferred</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative(UAE National)

Servtech Technical Services llc

Job Summary:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, assisting them with inquiries, concerns, and support. Your primary responsibility will be to ensure excellent customer experiences and foster long-term customer relationships by delivering exceptional service.Key Responsibilities:<ul><li>Answer customer inquiries via phone, email, or chat in a timely and professional manner.</li><li>Provide accurate product/service information, addressing concerns and resolving issues.</li><li>Process orders, returns, and exchanges, ensuring all customer requests are met.</li><li>Manage customer complaints with a positive and solution-oriented approach.</li><li>Maintain a detailed record of customer interactions in the CRM system.</li><li>Offer guidance and support to customers, ensuring they understand the product/service features.</li><li>Escalate unresolved issues to higher management as needed.</li><li>Stay updated on company products, services, and policies to provide the most relevant information to customers.</li><li>Follow up with customers to ensure satisfaction and resolve any lingering issues.</li><li>Meet performance targets in areas such as customer satisfaction, response time, and issue resolution.</li></ul>Skills and Qualifications:<ul><li>High school diploma or equivalent; Bachelor's degree preferred.</li><li>Previous experience in customer service or a related field.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and conflict resolution abilities.</li><li>Ability to manage multiple tasks and work in a fast-paced environment.</li><li>Proficient in using customer service software (CRM), phone systems, and other tools.</li><li>Positive attitude with a passion for helping others.</li><li>Ability to work collaboratively in a team environment.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: In person

Customer Service OWN VISA (Only Females)

Air Products

<div>
 At Air Products, our purpose is to bring people together to reimagine what&rsquo;s possible, collaborate and innovate solutions to the world&rsquo;s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
 
 
 
 Reimagine What&rsquo;s Possible
 
 
 
 
 POSITION SUMMARY:
 
 
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Review customer enquiry
 </li>
 <li>
 Monitor and obtain new tenders, customer RFQ and offer submission
 </li>
 <li>
 Support Account Receivables in Europe
 </li>
 <li>
 Handle existing account from enquiry till the execution of order and payment received in account.
 
 
 </li>
 </ul>
 
 Principal Accountabilities
 
 
 
 This position is accountable for the following end results:
 
 
 <ul>
 <li>
 Preparing detailed quotations, quoting for tenders and follow ups of quotations.
 </li>
 <li>
 Processing order in SAP
 </li>
 <li>
 Handle customer calls
 </li>
 <li>
 Prepare competitive offers on time as per customer requirements &amp; follow-up for outcome, in case not success- analyse the reason of failure.
 </li>
 <li>
 Preparation of Tender documents &amp; follow-ups
 </li>
 <li>
 Customer requirements of Vendor Registrations &amp; updates
 </li>
 <li>
 Acknowledge the receipt of RFQ, Tender to the customers
 </li>
 <li>
 Daily report to line manager
 </li>
 <li>
 Attend all meetings, presentations, trainings as requested by the line manager.
 </li>
 <li>
 Maintain contact with all customers to ensure high levels of customer satisfaction
 </li>
 <li>
 Process the order once the pricing terms and condition &amp; delivery commitment has been satisfactorily settled, approved and agreed by both parties.
 </li>
 <li>
 Good communications with customers
 </li>
 <li>
 Understand Customer complaints and raising the CCR in SAP and coordinate with Quality team.
 </li>
 <li>
 Ensure smooth work process and transactions with BDM&rsquo;s, Supply Chain (OPS), Finance (Accounts) and fulfill (Logistics) to deliver the best service to our customers and ensure correct supply and invoicing, fast and adequate response to requests and complaints.
 </li>
 <li>
 Annual General Price increase program for Key accounts/Regions.
 </li>
 <li>
 Support Credit control, issue credit note/debit note
 </li>
 <li>
 Wallet share development, added value enhancement action plans in order to increase the volume, revenue, ASP and profitability results
 </li>
 <li>
 Support Asset collection/communication with the customers.
 </li>
 <li>
 Create ZLO for empty cylinder collection.
 </li>
 <li>
 Support WB creation and master data update.
 </li>
 <li>
 Follow-up for outcome of offer submitted, in case not success- analyze the reason of failure.
 </li>
 <li>
 Stewardship and growth of assigned accounts
 </li>
 <li>
 Daily housekeeping
 
 
 </li>
 </ul>
 
 Minimum Requirements And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree of Business or Equivalent
 </li>
 <li>
 Minimum 5 years' experience in internal sales (GAS INDUSTRY-ADVANTAGE)
 </li>
 <li>
 Knowledge of products and its usage etc.
 </li>
 <li>
 Knowledge of ERP system
 </li>
 <li>
 Good communication &amp; motivational skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Familiar with the Industrial gas business.
 </li>
 <li>
 Good knowledge in safety
 </li>
 <li>
 Should have good patience and be a good listener
 </li>
 <li>
 Honest, hardworking, willing to make efforts for self-actualization
 </li>
 <li>
 Flexibility in working hours, including weekends and off-hours
 </li>
 <li>
 Good team player
 </li>
 <li>
 Proactive, energetic, aggressive to learn.
 
 
 </li>
 </ul>
 We are the world&rsquo;s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
 
 
 At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.
 
 
</div>

Customer Service Executive

Concentrix

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Dubai
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Dubai

Edenred UAE

<div>
 
 
 Temporary Position &ndash; 3-Month Contract
 
 
 
 
 
 
 
 About Edenred
 
 
 
 
 
 
 Edenred is a leading services and payments platform and the everyday companion for people at work, connecting 50 million employees and 2 million partner merchants in 46 countries via more than 850,000 corporate clients.
 
 
 
 
 
 Edenred offers specific-purpose payment solutions for food (meal vouchers), fleet and mobility (fuel cards, commuter vouchers), incentives (gift vouchers, employee engagement platforms) and corporate payments (virtual cards).
 
 
 
 
 
 These solutions enhance employee well-being and purchasing power, improve companies&rsquo; attractiveness and efficiency, and vitalize the employment market and the local economy. Edenred&rsquo;s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more user-friendly every day. In 2019, thanks to its global technology assets, the Group managed &euro;31 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
 
 
 
 
 
 Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, FTSE4Good, DJSI Europe and MSCI Europe.
 
 
 
 
 
 
 The UAE Context
 
 
 
 
 
 
 Edenred UAE is a fast growing payroll service provider serving more than 6,000 business and more than 2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services)
 
 
 
 
 
 We are a purpose-driven company whose values are the foundation for how we conduct business every day. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom driving the financial inclusion of the unbanked population by offering the best product experience and services.
 
 
 
 
 
 
 About You
 
 
 
 
 
 
 This is a great opportunity for someone who wants to build something from the ground up and drive incredible impact in the life of others. You have a passion for growth and tech innovation, an entrepreneurial spirit with a "roll up your sleeves" attitude, strong attention to detail and an ability to work collaboratively across internal 2 / 3 and external teams. You are a disruptor who builds and delivers unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 Customer Success Executive will constantly strive for customer excellence. The Customer Success Executive will be an expert point of contact for customers and end-users, providing product support and resolutions to complaints and enquiries. They will be supplying data and reports to stakeholders within the business and acting as point of knowledge for customer feedback.
 
 
 
 
 
 You will be responsible of:
 
 
 
 
 <ul>
 <li>
 Interact with our cardholders through inbound chats in timely manner  Identify and help solve cardholder&rsquo;s issues quickly and effectively.
 </li>
 <li>
 Ensuring to resolve all issues of card holders and communicate with relevant team to provide solution to the user.
 </li>
 <li>
 Working with a team of CSRs and other departments to find appropriate solutions.
 </li>
 <li>
 Escalate queries and concerns
 </li>
 <li>
 Take complete ownership of providing support to costumers
 </li>
 <li>
 Ensure all target KPIs are met as set by the line manager
 </li>
 <li>
 Ensure all feedback received from customers is captured for review by the line manager
 </li>
 <li>
 Responsible for Making Outbound Calls depending upon the business requirement.
 </li>
 <li>
 Provide regular reports and summaries to the reporting manager
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Profile
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Must be a proven, effective and confident communicator.
 </li>
 <li>
 Must hold a valid UAE VISA independently.
 </li>
 <li>
 Minimum 2 years of experience of working in a customer service role
 </li>
 <li>
 IT literate, particularly with the Microsoft Office package.
 </li>
 <li>
 Strong written skills that lend to clear and concise text-based communication.
 </li>
 <li>
 Strong work ethic, with abilities to act independently, be self-motivated and work within the context of a larger team-oriented environment
 </li>
 <li>
 Strong organizational and administrative skills.
 </li>
 <li>
 Display a courteous telephone manner, applying judgement, tact and diplomacy to all.
 </li>
 <li>
 Languages Required - Hindi/Urdu &amp; English (Additional Languages &ndash; Malayalam/ Tamil/Bengali/Nepali/Arabic/Telugu/Kannada/Bhojpuri)
 </li>
 <li>
 Rotational Shifts from 8 am &ndash; 10 pm
 </li>
 <li>
 6 days a week
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 
 
 
 
 High school diploma or equivalent - Bachelor&rsquo;s Degree preferred
 
 
 
 
 
 
 Soft Skills
 
 
 
 
 
 <ul>
 <li>
 Must enjoy and excel in team environment
 </li>
 <li>
 Must have an upbeat and positive outlook
 </li>
 <li>
 Must be dedicated and reliable
 </li>
 <li>
 Customer orientation and ability to adapt/respond to different types of customers
 </li>
 <li>
 Passion for customer
 </li>
 <li>
 Able to speak and write good English
 </li>
 <li>
 An excellent team player with a willingness to be flexible and adaptable
 </li>
 <li>
 Good problem-solving skills
 </li>
 <li>
 Ability to multi-task, prioritize and manage time effectively
 </li>
 </ul>
 
 
</div>

Customer Service Executive - Temp 3 Month Contract

Bupa

<div>Job Description:
Customer Service Adviser
Bupa Global, PO Box 5209, Dubai, United Arab Emirates
Full Time Permanent - 40 hours per week
Hybrid Working (2 days a week in the office)
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
We are looking to add Customer focused representatives to join our telephone based servicing team. These roles join a dedicated customer team within our partner in Dubai.
We service our customer globally around the clock. We ask that you be able to work 8 hour shifts (40 hours a week) between 08:00 - 20:00 including occasional weekends and public holidays.
We make health happen:
<ul><li>Support customers with their enquiries about their policies</li><li>
Member correspondence either by phone or by writing following appropriate investigation, in line with policy</li><li>
Make changes to memberships according to policies</li><li>
Reissuing and tracking members' documents</li><li>
Making manual collections from customers' credit cards</li><li>
Deal with billing inquiries</li><li>
Raising manual credit notes and invoices when needed</li><li>
Issue payment receipts for members and group payments</li><li>
Deal with providers (Brokers) that may have any queries
</li><li>Take responsibility for ensuring that the system records are accurate and up to date</li><li>
Ensuring members' contact details are up to date
</li><li>Provide support to other internal Departments to overcome cultural and language barriers</li><li>
Coordinate with Service Partners to set medical treatments up</li><li>
Handle members complaints and investigate</li>
</ul>What you will need:<ul><li>
Previous training in a medical environment</li><li>
Previous experience within Health Insurance experience within the UAE is essential.</li><li>
Understanding of UAE Health Insurance regulations</li><li>
Able to demonstrate a focus on excellent customer service within an insurance setting</li><li>
Experience in working with procedures</li><li>
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</li><li>
Must have excellent verbal and written (English)</li><li>
Be able to work 8 hour shifts between 08:00 - 20:00 including al weekends and public holidays.</li>
</ul>Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to &rdquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
If you require information regarding this role in an alternative format, please email: careers@bupa.com
Time Type:
Full time
Job Area:
Call Centre
Locations:
Dubai - OIC</div>
 
Gym membership, Additional leave, Referral programme, Employee mentoring programme, Financial planning services, Cycle to work scheme, Private dental insurance, Private medical insurance, Health &amp; wellbeing programme, Company pension, Free flu jabs, Paid volunteer time

Customer Service Adviser

Eva Real Estate LLC

<div>Job description
Company Description
Eva Real Estate LLC is a leading real estate company in Dubai, renowned for providing exceptional services to both local and international clients. With over 100 senior property advisors fluent in more than 30 languages, and equipped with over a decade of industry experience, we are a RERA-certified agency trusted for expert advice. Partnering with top developers like EMAAR, Dubai Holding, Sobha Realty, and DAMAC, we have been recognized as one of Dubai&rsquo;s top real estate brokers. At Eva Real Estate, we pride ourselves on transparency, honesty, and discretion, ensuring lasting relationships with our clients.
Role Description
This is a full-time on-site role based in Dubai for a Property Consultant. The Property Consultant will actively pursue property sales opportunities and assist clients in finding their ideal properties. Key responsibilities include conducting market research, advising clients on various property options, building strong customer relationships, negotiating deals, providing expert consultation on real estate investments, and ensuring excellent customer service in alignment with the company's high standards.
Industry<ul><li>
Real Estate</li></ul>
Employment Type
Full-time
Edit job description 
Requirements 
<ul><li>
Consulting and Real Estate expertise, with the ability to advise clients on property investments</li><li>
Dubai Located
</li><li>Immediate joiners
</li><li>Multilingual candidates
</li><li>Strong Communication skills and the ability to effectively interact with diverse clients</li><li>
Customer Service and Sales proficiency, with a focus on relationship building and closing deals</li><li>
In-depth knowledge of the Dubai real estate market is a significant advantage</li><li>
Fluency in multiple languages is preferred</li><li>
Proactive attitude with excellent interpersonal and negotiation skills</li><li>
A bachelor&rsquo;s degree in a relevant field is advantageous but not mandatory</li></ul> 

Benefits 
<ul><li>
Private Health Insurance</li><li>
Training &amp; Development</li><li>
Performance Bonus</li><li>
Visa sponsorship</li><li>
Company driver for viewings</li><li>
company incentives as well as team incentives (including trips, luxury brand gifts, new suits, lunch club &amp; more)</li><li>
up to 75% commission split on closed deals with uncapped earning potential.</li></ul></div>

Senior Property Consultant (Commission Based role)

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