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customer service representative Jobs in Dubai

customer service representative

customer service consultant

Best For You HR Consultancy

Requirements :
Candidate must have 3-4 Years native experience/1 year UAE experience as Customer Service Executive, must be fluent in English
Indian Nationals

Customer Service Executive

Samra Facilities

The Customer Service Advisor will serve as the primary point of contact for clients, managing service requests, coordinating with technical teams, and ensuring exceptional customer satisfaction. This role requires excellent communication skills and a service-oriented mindset.Key ResponsibilitiesServe as the first point of contact for all client inquiries, requests, and complaintsReceive, log, and prioritize service requests through helpdesk system or CAFM softwareCoordinate with site teams to assign and track work orders until completionCommunicate service schedules, updates, and completion status to clientsMonitor response times and SLA compliance for all service requestsConduct follow-up calls to ensure customer satisfaction with completed workEscalate urgent issues and critical complaints to management promptlyMaintain accurate records of all interactions, requests, and resolutionsPrepare regular reports on service request trends, completion rates, and client feedbackCoordinate scheduled preventive maintenance activities with clients to minimize disruptionProcess service requests for permits, access cards, and facility bookingsSupport the invoicing process by tracking billable services and work ordersAssist in conducting client satisfaction surveys and gathering feedbackMaintain positive client relationships through professional and courteous serviceSupport contract management activities and documentationQualifications &amp; RequirementsBachelor's degree or diploma in Business Administration, Hospitality Management, or related fieldMinimum 2-4 years of experience in customer service, preferably in facilities management or real estateExcellent verbal and written communication skills in English (Arabic is mandatory)Proficiency in CAFM software, CRM systems, and MS Office applicationsStrong organizational and multitasking abilitiesUnderstanding of facilities management services and basic technical terminologyProfessional appearance and demeanorAbility to remain calm and professional under pressureProblem-solving mindset with customer-first approachFlexibility to work shifts if requiredKey CompetenciesCustomer service excellenceCommunication and interpersonal skillsAttention to detail and accuracyTime management and prioritizationPatience and empathyCoordination and follow-throughConflict resolutionJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Customer Service Advisor

PREMIER LINE SEA SHIPPING CO LLC

We Are Hiring in Dubai CUSTOMER SERVICE (Filipino Female) in SHIPPING & LOGISTICS Bur Dubai, Dubai, U.A.E

Customer Service

Ali Ghulam Transport LLC

<ul><li>Handle incoming calls, WhatsApp, and email inquiries from customers.</li><li>Prepare quotations, invoices, and follow up with clients for confirmation and payments.</li><li>Coordinate with drivers and operations team to ensure smooth service delivery.</li><li>Build and maintain strong relationships with new and existing customers.</li><li>Maintain accurate records of customer interactions and sales activities.</li><li>Provide excellent after-sales support and resolve customer issues professionally.</li></ul>Requirements:<ul><li>Female candidate only.</li><li>Fluent in English, Arabic, and Hindi (spoken and written).</li><li>Minimum 1 year of experience in customer service or sales (preferably in transport/logistics).</li><li>Strong communication, negotiation, and computer skills (MS Office, WhatsApp Business, etc.).</li><li>Friendly, confident, and professional personality.</li></ul>Job Types: Full-time, FresherPay: AED1,500.00 - AED1,800.00 per month

FTT Group of Companies

Looking for customer service executive for Documents Clearing Service Company in DubaiMale candidatesBachelor degree is mustFluent in EnglishJoining immediateJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per monthWork Location: In personApplication Deadline: 04/11/2025 Expected Start Date: 04/11/2025

Customer Service Executive - philpin

Hilti Group

<div><div><div><div>WHAT'S THE ROLE?
The Customer Service Representative is part of the customer service team for Hilti Emirates and is responsible for always offering an exceptional level of service to our Hilti clients.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
As a Customer Service Representative at Hilti, your role involves delivering exceptional support and ensuring customer satisfaction through efficient and professional interactions. Key responsibilities include: 
 
 
<ul><li>To process all contacts (inbound and outbound-E-Mail, Fax, chat, and voice) from customers in an efficient and professional manner to satisfy (not all-inclusive list): product &amp; application questions, pricing enquiries/verbal request for quotation stock availability, delivery status, contacting/up-dating field personnel as per communication policy.
</li><li>To actively manage Customer complaint handling and provide First Contact Solution wherever possible. Follow up open tasks daily to ensure customer satisfaction.
</li><li>To take responsibility for Customer Master Data by ensuring 100% accuracy and completeness whilst entering new accounts, project location&rsquo;s and contact details into SAP system.
</li><li>To actively promote the use of other sales channels to the customer in order to drive Multi Channel System orchestration.
</li><li>To support field-based personnel by providing: on-time, detailed and accurate communication, sales leads gathered from customer contacts, arranging contact/site visits with customers.
</li><li>To act as a central point of contact for customers by interfacing with associated departments: Technical Salesperson, Key Account Managers, Technical Support, Hilti Centre, After Market Service, Credit Services, Logistics, Product Management &amp; currier service to provide quality Customer Service.
</li><li>To maintain additional tasks as identified by management, in areas such as: administration (account hold, back orders, steering orders, certificate creation &ndash; if processed by the individual), sales, productivity, quality.
</li></ul><div>We're proud to have a Customer Service that answers our customer's calls within 10 seconds.
</div>WHAT DO WE OFFER?
Show us what you&rsquo;re made of and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
WHAT YOU NEED IS:
<ul><li>UAE National Family Book (to comply with the UAE Emiratization law)
</li><li>A Bachelor&rsquo;s Degree
</li><li>Proficiency in English (verbal and written)
</li><li>Good computer skills (ideally SAP)
</li><li>An excellent telephone manner
</li><li>Exceptional interpersonal and negotiation skills
</li><li>High commitment to customer satisfaction
</li><li>Team playing skills with strong customer orientation
</li><li>Self-motivation, highly energetic, outgoing character and willingness to explore self-Potential in different area
</li></ul>WHY SHOULD YOU APPLY?
Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you&rsquo;re from.
We look forward to receiving your application!
</div></div><div><div>APPLY NOW
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Customer Service Representative (Emiratised Role)

Confidential Company

<h3>Job Overview:</h3>We are seeking a highly motivated and customer-focused Customer Service Executive to join our team. The role involves handling customer queries, ensuring excellent service delivery, and maintaining strong client relationships while representing the values of the organization.

Explore 4459+ Customer service consultant in Dubai this November. Find roles across top companies and apply now to boost your career.

4459 customer service consultant jobs IN Dubai

Customer Service Executive

Customer Service Advisor

Customer Service

Customer Service

Customer Service Executive - philpin

Customer Service Representative (Emiratised Role)

Customer Service Executive