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customer service representative Jobs in Dubai

customer service representative

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customer experience consultant Jobs in Dubai

customer experience consultant

customer service consultant

Do it Businessmen services LLC

We are looking for a friendly, professional, and customer-focused national individual to join our team as a Customer Happiness Consultant. The role involves assisting customers, providing service information, resolving inquiries, and ensuring an excellent customer experience.Key Responsibilities:<ul><li>Greet customers and ensure a welcoming environment.</li><li>Assist customers with services, applications, and documentation.</li><li>Provide accurate information about company services and procedures.</li><li>Handle customer issues and complaints politely and professionally.</li><li>Process transactions accurately and efficiently.</li><li>Maintain customer confidentiality at all times.</li><li>Support digital service platforms and explain processes to customers.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Maintain daily logs, reports, and customer records.</li></ul>Requirements:<ul><li>Previous customer service experience is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Positive attitude and professional appearance.</li><li>Ability to work in a fast-paced environment.</li><li>Basic computer skills.</li><li>Multilingual (Arabic/English) is a plus.</li></ul>Job Type: Full-time

customer happiness consultant

Royal Smart Properties

Royal Smart Limousine LLC is Dubai&rsquo;s leading provider of luxury and executive transportation, trusted by global corporates, high-net-worth individuals, and hospitality leaders. Renowned for excellence, innovation, and precision service, we are expanding our customer-focused operations and seeking a B2C Dispatch / Travel Consultant to join our growing team.Role OverviewThe B2C Dispatch / Travel Consultant will serve as the first point of contact for our individual and retail clients. This role combines dispatch coordination and travel consultancy, ensuring a seamless journey for clients&mdash;from inquiry to booking, and final drop-off.The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.Key Responsibilities<ul><li>Handle inbound B2C inquiries, bookings, and travel requests across phone, WhatsApp, email, and digital platforms.</li><li>Coordinate and dispatch luxury vehicles in line with client requirements, flight schedules, and operational capacity.</li><li>Provide tailored travel consultancy, including holiday packages, airport transfers, chauffeur services, and leisure trips.</li><li>Advise clients on visa requirements, assist with visa forms, schedule embassy appointments, and track applications.</li><li>Stay informed on the latest travel deals, destinations, and promotions to recommend value-added options to clients.</li><li>Liaise with drivers, operations teams, and external travel/visa service providers to ensure smooth execution.</li><li>Handle booking changes, cancellations, and complaints with professionalism.</li><li>Maintain accurate booking and dispatch records in RSL&rsquo;s CRM and systems.</li><li>Support marketing initiatives and promote premium travel &amp; concierge services.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Hospitality, Travel, Business, or related field (preferred).</li><li>Minimum 2 years of experience in travel consultancy, dispatch operations, or visa assistance.</li><li>Strong knowledge of global destinations (Asia, Europe, Middle East, USA, etc.) and Dubai&rsquo;s travel/transport landscape.</li><li>Familiarity with GDS/booking platforms (Amadeus, Sabre, Galileo, etc.) and CRM/dispatch systems (Odoo, Salesforce, Zoho).</li><li>Excellent communication skills in English (spoken &amp; written); additional languages are a plus.</li><li>Ability to multitask, problem-solve, and maintain a customer-first attitude in a fast-paced environment.</li><li>Willingness to work flexible shifts, including evenings, weekends, and holidays.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthWork Location: In person

Travel Consultant

haus & haus

<div>
 
 haus &amp; haus are looking for a Customer Experience Consultant to join our team! The Customer Experience Consultant is responsible for providing continual feedback, supports clients by providing helpful information, and answering inquiries. This position is mainly, but not limited to, a telesales role focused on generating outbound and inbound leads while ensuring a high standard of customer experience.
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Making outbound calls to former clients and prospects and driving NBA (next best action). This may be a meeting with a sales advisor or an email for more information.
 </li>
 <li>
 Generating promising leads for the outside sales team to pursue.
 </li>
 <li>
 Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
 </li>
 <li>
 Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
 </li>
 <li>
 Creating relationships with the Head of Department, providing feedback, receiving feedback and understanding priorities.
 </li>
 <li>
 Creating relationships with our sales brokers and understanding how your leads have contributed, and pick up any tips to help with your own sales calls.
 </li>
 <li>
 Keep accurate records and document customer interaction and outcomes into our CRM platform and Reapit.
 </li>
 <li>
 Analyze statistics and compile accurate reports.
 </li>
 <li>
 Keep ahead of Dubai real estate market news and apply your knowledge where required.
 </li>
 <li>
 Maintain an orderly workflow according to priorities.
 </li>
 <li>
 Handling client's inquiries and leads through our CRM channels.
 </li>
 <li>
 Submitting calls and leads report to Customer Experience Manager.
 </li>
 <li>
 Meeting your KPI and performance metrics and tracking these over time.
 </li>
 <li>
 Brainstorming with the customer experience team for improvements.
 </li>
 </ul>
 
 
 
 
 
 What You'll Need
 
 
 
 
 
 <ul>
 <li>
 Maintaining a positive, empathetic, and professional attitude toward clients at all times.
 </li>
 <li>
 Demonstrate active listening skills and exhibit confidence when communicating with clients.
 </li>
 <li>
 Responding promptly to client's enquiries.
 </li>
 <li>
 Communicating with clients through various channels.
 </li>
 <li>
 Keeping records of customer interactions, transactions, and comments.
 </li>
 <li>
 Communicating and coordinating with colleagues as necessary.
 </li>
 <li>
 Providing feedback on the efficiency of the customer experience process.
 </li>
 <li>
 Ensure customer satisfaction and provide professional customer support.
 </li>
 <li>
 Excellent English communication skills, verbal and written.
 </li>
 <li>
 Strong interpersonal and phone call handling skills.
 </li>
 <li>
 Confident, articulate, and with professional speaking abilities.
 </li>
 </ul>
 
 
 
 
 
 What We Require
 
 
 
 
 
 <ul>
 <li>
 Experience in Dubai is essential.
 </li>
 <li>
 Experience and knowledge of the Dubai Real Estate market is preferred.
 </li>
 <li>
 Strong negotiation and consultative sales skills.
 </li>
 <li>
 Proven experience improving customer satisfaction.
 </li>
 <li>
 Excellent communication skills, with a high proficiency in English.
 </li>
 <li>
 Advanced troubleshooting and multi-tasking skills.
 </li>
 <li>
 The ability to follow scripts.
 </li>
 </ul>
 
 
 
 
 If you meet the above criteria, you could be the superstar we have been looking for!
 
 
 
 
 
 Apply now or email us at francesca.d@hausandhaus.com
 
</div>

Customer Experience Consultant

PlaceUp

<div>Role Overview
We are looking for a friendly and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure an excellent service experience across all communication channels. The ideal candidate is patient, professional, and passionate about helping customers. 
Key Responsibilities<ul><li>
Respond to customer inquiries via phone, email, chat, and social media</li><li>
Resolve complaints, process orders, returns, and service requests efficiently</li><li>
Maintain accurate customer records and update CRM or ticketing systems</li><li>
Coordinate with internal teams (sales, logistics, finance, operations) to resolve customer issues</li><li>
Follow up with customers to ensure satisfaction and timely service delivery</li><li>
Provide product/service information, support customers through troubleshooting steps</li><li>
Escalate unresolved issues to the appropriate department or supervisor</li><li>
Assist in preparing customer service reports and feedback summaries</li><li>
Ensure compliance with company policies, service standards, and response time SLAs</li></ul> 
Requirements<ul><li>
Bachelors degree or diploma in Business, Communications, or related field (preferred but not mandatory)</li><li>
1 - 3 years of experience in customer service or call center roles</li><li>
Excellent communication skills (verbal and written)</li><li>
Strong problem-solving and conflict resolution abilities</li><li>
Proficient in MS Office and customer service software/CRM tools</li><li>
Ability to multitask, stay organized, and handle high-pressure situations professionally</li><li>
Positive attitude, empathy, and a customer-first mindset</li><li>
Arabic Speaker</li></ul></div>

Customer Service Executive

Vice keeper - TIDYHILL

About Company:TadBeer Center operates under Vicekeeper Group, a Dubai-based ecosystem providing domestic staffing, training, and visa services under MOHRE authorization. The center focuses on professional domestic worker placement, training, and legal documentation through high service standards and digital transformation.Location: Dubai, UAEEmployment Type: Full-time (6 days/week)Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)Role Summary: We are looking for a customer-facing, sales-driven Customer Service Representative to welcome and support walk&#8209;in clients at our Dubai office. You will guide customers through our services, prepare contracts, coordinate with our operations team to match customers with the right workers, and follow up to ensure a great experience.What you will do: &middot; Greet walk&#8209;in customers and provide a professional, friendly first impression.&middot; Understand customer needs and present suitable service, proactively upsell and cross&#8209;sell where relevant.&middot; Prepare, explain, and process service agreements/contracts accurately and in a timely manner.&middot; Coordinate with operations to match customers with appropriate workers and confirm availability.&middot; Ensure smooth office procedures (appointments, documentation, payments, and basic administrative tasks).&middot; Maintain accurate customer records in the CRM and ensure data privacy compliance.&middot; Conduct follows&#8209;ups with customers to confirm satisfaction, handle concerns, and encourage repeat business.&middot; Support day&#8209;to&#8209;day office needs and contribute to a clean, organized reception area.What makes you a great fit: &middot; Strong command of English (spoken and written); additional languages are a plus.&middot; Presentable and professional appearance suitable for a customer-facing role.&middot; Proven experience in customer service and consultative sales in a retail, hospitality, or services environment.&middot; Confident communicator with excellent listening and persuasion skills.&middot; Organized and detail&#8209;oriented, comfortable handling contracts and basic office systems.&middot; Proactive, positive attitude with a strong sense of ownership and accountability.Salary: AED 4,000 &ndash; 4,500 per month + CommissionsJob Type: Full-time

Customer Service Representative ( Tadbeer Experience)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together
 
 
 
 Job Description
 
 
 
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 
 
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleague
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School/Degree
 </li>
 <li>
 0 &ndash; 2 years relevant experience in banking sector
 </li>
 </ul>
</div>

Customer Service Representative - Emiratized Role

ZIA Medical Center

ZIA Medical Center is a premier multispecialty clinic committed to providing world-class healthcare services. We are looking for a Customer Service Executive who will play a key role in ensuring excellent service delivery and enhancing the overall patient experience.Job ResponsibilitiesPatient Relations &amp; Customer Service:<ul><li>Welcome and assist patients with a professional, warm, and friendly approach.</li><li>Provide clear and accurate information regarding clinic services and treatments.</li><li>Address patient inquiries and concerns with empathy and efficiency.</li><li>Guide patients through the check-in and check-out process, ensuring a seamless experience.</li></ul>Appointment Scheduling &amp; Coordination:<ul><li>Schedule, reschedule, and confirm patient appointments while managing doctor availability.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow.</li><li>Provide pre- and post-consultation instructions as per doctor recommendations.</li></ul>Billing Assistance:<ul><li>Assist patients in understanding their billing statements, charges, and payment options.</li><li>Work closely with the billing department to resolve payment-related issues.</li></ul>Administrative &amp; Documentation Support:<ul><li>Maintain accurate and up-to-date patient records in the system.</li><li>Ensure all necessary forms, consents, and documents are properly completed.</li><li>Handle confidential patient information in compliance with clinic policies and healthcare regulations.</li></ul>Communication &amp; Team Collaboration:<ul><li>Act as a liaison between patients and healthcare providers to ensure effective communication.</li><li>Coordinate with other departments for smooth operations and service delivery.</li><li>Keep patients informed about clinic promotions, health packages, and new services.</li></ul>Service Improvement &amp; Feedback Handling:<ul><li>Gather patient feedback and escalate unresolved issues to management.</li><li>Identify opportunities to improve the patient experience and suggest enhancements.</li><li>Support the implementation of new processes to improve clinic efficiency.</li></ul>What We&rsquo;re Looking For:&#9989; Experience: Previous experience in customer service, patient care, or a healthcare setting is required. &#9989; Skills: Strong communication, interpersonal, and problem-solving skills. &#9989; Organization: Ability to multi-task, prioritize, and manage a high-volume patient environment. &#9989; Tech-Savvy: Proficiency in medical software and appointment scheduling systems is a plus. &#9989; Knowledge: Familiarity with insurance processes and medical billing is an advantage. &#9989; Language: Fluent in English and Arabic. &#9989; Professionalism: A positive attitude, patient-first approach, and strong work ethic.Job Type: Full-timePay: AED3,000.00 - AED4,500.00 per monthExperience:<ul><li>Customer Service / Call Center: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Customer Service Executive (Arabic Speaker)

Explore 3792+ Customer service consultant in Dubai this November. Find roles across top companies and apply now to boost your career.