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customer service consultant

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

gogetit

We're Hiring! Female Customer Service Representative &ndash; GoGetit, Dubai Are you passionate about helping customers and love working in a fast-paced environment? Join GoGetit, Dubai&rsquo;s growing on-demand delivery platform!Location: Dubai Job Type: Full-time Position: Customer Service Representative(Female)Responsibilities:<ul><li>Handle customer queries via phone, WhatsApp &amp; chat.</li><li>Manage order updates and resolve issues promptly.</li><li>Maintain a professional and friendly tone at all times.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent communication in English/Hindi.</li><li>Good computer skills.</li><li>Previous customer service experience preferred.</li></ul>Benefits:<ul><li>All UAE benefits as per law</li><li>Friendly and growing team environment</li></ul>Apply Now: Send your CV +971 56 410 1491Job Types: Full-time, PermanentPay: AED2,500.00 per monthWork Location: In person

Customer Service Professional

HABICO PROPERTIES

Job TitleCustomer Service Representative (Tagalog) -MEP and fit outsDepartmentCustomer Service / Maintenance OperationsJob SummaryThe Complaint Attendant is responsible for receiving, recording, coordinating, and following up on customer complaints related to Mechanical, Electrical, and Plumbing (MEP) services. The role ensures timely resolution of service issues, clear communication with clients, and effective coordination with technical teams to maintain high customer satisfaction.Key Responsibilities<ul><li>Receive customer complaints via phone, email, or service platforms.</li><li>Log and track complaints in the service management system.</li><li>Coordinate with MEP technicians, supervisors, and site teams for issue resolution.</li><li>Monitor complaint status and ensure timely closure within agreed service levels.</li><li>Communicate updates and resolutions clearly to clients.</li><li>Escalate urgent or unresolved issues to management.</li><li>Maintain accurate records of complaints, actions taken, and outcomes.</li><li>Support preparation of service reports and performance summaries.</li><li>Ensure professional and courteous interaction with customers at all times.</li></ul>Requirements<ul><li>High school diploma or equivalent; technical or vocational training is an advantage.</li><li>Previous experience in customer service, maintenance coordination, or facilities management preferred.</li><li>Basic understanding of MEP systems is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and basic computer applications.</li><li>Good organizational and documentation skills.</li></ul>Preferred Candidate Profile<ul><li>Experience working in MEP contracting, facilities management, or construction environment is an advantage.</li><li>Strong customer-service mindset and problem-solving ability.</li><li>Professional attitude and team-oriented work ethic.</li></ul>Working Conditions<ul><li>Office-based role with coordination with site teams.</li><li>May require handling urgent service calls and prioritizing tasks accordingly.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have previous experience in MEP contracting as a call/complaint attendant?</li><li>Do you have experience as MEP technician?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Representative (Tagalog) -MEP and fit outs

Align Staffing Solutions

We are currently hiring for Customer Service Representative for one of our clients based in Dubai.Requirement - <ul><li>1 year experience in customer service role</li><li>Good communications skills</li><li>Fluency in speaking in Arabic and English mandatory.</li><li>Immediate joiners preferred</li></ul>Benefits - Employment Visa, Medical Life InsuranceWorking Days/Hours - 6 days working &amp; 10(9+1) hours duty with 1 hour break.People with visit visa/cancelled visa/own visa can apply.Apply now! Send your CV to: hiring@alignmanpower.com and mention- Customer Service Representative-Arabic Speaker in the Subject Line Or directly share your CV on WhatsApp at: 058 203 0330Job Types: Full-time, PermanentPay: AED3,300.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Customer Service Representative-Arabic Speaker

<div>Looking for an exciting new challenge in 2026? We&rsquo;re looking for the right person to join our global team as a Customer Service Representative (Emirati Talent) to be based in Dubai
GAC is a leading global provider of shipping, logistics and marine services, dedicated to fostering long-term relationships with customers, staff, and suppliers. We are seeking a skilled and motivated individual to take on this key in Dubai. Could it be you?
Job Description
The successful candidate will be responsible for daily communication and solicitation to manage specific customer(s)/customer base in a region. They will enhance customer relations, manage client commitments, solicit customer base, maintain accurate customer profiles and coordinate customer issues with partners. This role helps generate freight and future business by maintaining good understanding of our customers' business and monitoring their changing needs, to enable us to meet and exceed their customer service expectations.
Key Responsibilities<ul><li>
Develop and maintain a professional and ethical working relation with clients and colleagues</li><li>
Monitor and manage commitments, and communicate with customers in potential service situations</li><li>
Liaise with internal departments &amp; overseas offices and partners on any customer issues.</li><li>
Develop customer rapport through regular communication</li><li>
Develop and enhance your market and competitor knowledge</li><li>
Maintain up-to-date purchase order tracking records through GAC Marlog</li><li>
Provide closed job file for billing</li><li>
Solicit customer base, to maximize shipment volumes</li></ul> 
Requirements<ul><li>
Graduate, Bachelor&rsquo;s degree</li><li>
Excellent communication skills in English</li><li>
Knowledge of MS Office</li></ul>
What We Offer<ul><li>
A dynamic and supportive work environment</li><li>
Opportunities for professional growth and development</li><li>
Competitive compensation and benefits package</li><li>
The chance to work with a global leader in the industry</li></ul>
Apply Now
If you think you have what it takes for this role, we encourage you to apply to become part of a company that values long-term relationships, quality, and safety.
We look forward to receiving your application!
Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.</div>

Customer Service Representative (Emirati Talent)

MB Services FZ LLC

At MB Services, we are looking for full-time Dubai-based Wolof Customer Service Representatives who are fluent in both English and Wolof to join our growing team.In this job, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You should also be able to work in rotational shifts.Salary: AED 4500 (including Bonus)Location: Dubai Outsource City (On-site)If you are interested in this opportunity and meet the requirements listed above, please submit your resume and cover letter to hr@mbservices.net. Email subject should be &quot;Wolof Speaker&quot;. We thank all applicants for their interest, however only those selected for an interview will be contacted.Job Types: Full-time, PermanentPay: AED4,500.00 per monthApplication Question(s):<ul><li>If selected, how soon would you be able to join?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>Wolof (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Wolof Customer Service Representative

Silverleaf Real Estate

Job Title: Property Consultant Location: Dubai, UAE Company: Silverleaf Real EstateJob Description: Silverleaf Real Estate is looking for a motivated and results-driven Property Consultant to join our growing team. The ideal candidate will be responsible for assisting clients in buying, selling, and renting properties while delivering exceptional customer service and achieving sales targets.Key Responsibilities:<ul><li>Generate leads through networking, referrals, and marketing activities</li><li>Assist clients in buying, selling, and leasing residential and commercial properties</li><li>Conduct property viewings and provide expert advice to clients</li><li>Negotiate offers between buyers, sellers, landlords, and tenants</li><li>Stay updated with market trends, property values, and RERA regulations</li><li>Prepare necessary documentation and coordinate with all parties to ensure smooth transactions</li><li>Maintain strong relationships with clients for repeat business and referrals</li></ul>Requirements:<ul><li>Proven experience as a Property Consultant or Real Estate Agent in the UAE</li><li>Strong knowledge of the Dubai real estate market</li><li>Excellent communication and negotiation skills</li><li>RERA certification is an advantage</li><li>Self-motivated, target-driven, and professional</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Property Consultant

Explore 1703+ Customer service consultant in Dubai this March. Find roles across top companies and apply now to boost your career.