sales coordinator

admin coordinator

administrative coordinator Jobs in Abu Dhabi

administrative coordinator

case coordinator

customer happiness consultant Jobs in Abu Dhabi

customer happiness consultant

customer service coordinator

Flowserve

<div>Role Summary:
The Coordinator will lead the day-to-day activities in the customer service. Focus on the fulfillment of customer requirements for their specific site through successful execution of site initiatives incorporating the strategy set by the Flowserve. Coordinate workload daily with the planners and determine resources needed to ensure that we meet the customer&rsquo;s expectation.
Your role:
<ul><li>Handling customer enquires and quote entry in the Trident system</li>
<li>Accurately enter customer orders into the SAP ERP and sending order confirmation, ensuring all information is complete and correct</li>
<li>Act as a point of contact for customer inquiries about their orders, providing information, and resolving issues.</li>
<li>Work with other departments, such as sales, engineering, pricing team and stores to ensure timely and efficient order fulfillment.</li>
<li>Handle and resolve customer complaints or discrepancies that arise with customer orders.</li>
<li>Coordinate with logistics to ship the material on-time</li>
<li>Follow-up with customer to collect the shipment on-time</li>
<li>Sending invoices to customers as per the PO guideline</li>
</ul>Your profile:
<ul><li>Customer service, order management related work experience.</li>
<li>Experience in a warehouse or manufacturing environment.</li>
<li>Background in industrial manufacturing</li>
<li>Strong Organizational skills and Detail Oriented</li>
<li>Experience MS Excel and word.</li>
<li>Experience in SAP and Trident</li>
<li>Degree in relevant field and / or 2-3 years relevant experience.</li>
</ul>Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-17220
Job Family Group : Logistics
Job Family : LO Coordinator
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words &quot;Accommodation Request&quot; as your subject line of your email. For more information, read the Accessibility Process.</div>

Coordinator

TRUTECH INFORMATION TECHNOLOGIES LLC

We are an IT services &amp; solutions provider serving business clients across Abu Dhabi and Dubai. We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects with a process-driven, customer-first approach.We are hiring a detail-oriented, self-driven IT Service Delivery &amp; Customer Service Coordinator to manage day-to-day operations and service delivery: handling customer support, managing support tickets, scheduling and coordinating the team, reporting, and driving follow-ups to closure.Key Responsibilities<ul><li>Act as the single point of contact for clients for all support and project matters.</li><li>Triage new tickets (helpdesk email, client WhatsApp groups), set priority/owner/ETA, and assign to onsite/remote/ELV.</li><li>Build and maintain the dispatch board and shared calendar; coordinate engineer routes/slots and site visits.</li><li>Publish next-day schedule daily by 4:00 pm; notify any reschedules at least 30 minutes in advance.</li><li>Ensure every ticket has a next action and ETA; update after each work block; monitor SLA timers and escalate early.</li><li>Create/manage child tickets; keep the back-job queue within 3 days.</li><li>Send acknowledgments, ETAs, progress and resolution notes; keep stakeholders informed on delays/escalations.</li><li>Obtain written confirmation after each resolution; trigger and capture CSAT/feedback.</li><li>Prioritize AMC clients; track PM schedules (AMC/ADHICS/ADMCC); prepare monthly AMC reports/packs; plan quarterly reviews.</li><li>Maintain daily/weekly dashboards (SLA met, aged tickets, backlog, utilization); verify timesheets vs tickets; share AMC/project profitability snapshots.</li><li>Own completeness and accuracy of all job records, documentation, trackers, and checklists end-to-end.</li><li>Document resolutions; maintain Desk KB articles; continuously improve SOPs and service quality.</li><li>Work with Sales Coordinators (handoffs, quotes-to-jobs, client updates), Finance (billable time/invoicing), and Procurement/Logistics (parts, deliveries, closures).</li><li>Answer/route the centralized phone number and shared inbox; prepare official client correspondence and ops reports.</li><li>Attend key client meetings, acceptance/handover, and escalations; verify job completion quality and documentation when required.</li></ul>Requirements<ul><li>Dynamic &amp; self-motivated with a strong customer service mindset.</li><li>Minimum 2 years in a similar role (service coordination/operations), preferably in an MSP/IT services environment.</li><li>Excellent English (written and spoken); professional phone and email etiquette.</li><li>Strong problem-solving ability; able to work independently and collaboratively.</li><li>Proven reliability, ownership, and follow-through.</li><li>Excellent organization and multitasking with high attention to detail.</li><li>Effective time management; can plan the day and meet deadlines.</li><li>Proficiency in Microsoft 365 (Excel, Outlook, Teams, Word, SharePoint).</li><li>Familiarity with ticketing systems (Zoho Desk/Autotask/ConnectWise or similar).</li><li>Composed under pressure; client-facing, well-presented, and professional.</li><li>Quick learner; adaptable to new tools and processes.</li><li>Strong interpersonal skills to coordinate across sales, finance, procurement, and engineering.</li><li>Accurate administrative/documentation handling with confidentiality.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Where are you currently located &amp; what is your current visa status?</li></ul>Experience:<ul><li>IT Service coordinator: 2 years (Required)</li><li>handing schedules and manging a team: 2 years (Required)</li><li>Handling emails &amp; enquiries: 2 years (Required)</li><li>Ticketing system : 2 years (Required)</li></ul>Language:<ul><li>English (Speak, Read, Write) (Required)</li></ul>Willingness to travel:<ul><li>75% (Required)</li></ul>

IT Service Delivery and Customer Service Coordiantor

SKM Air Conditioning LLC

<div>
 
 
 About Us
 
 
 
 
 
 
 Since 1974,
 
 S.K.M Air Conditioning LLC
 
 has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With
 
 2,000+ employees
 
 representing
 
 30+ nationalities
 
 , SKM operates in
 
 8+ countries
 
 and delivers solutions to
 
 30+ global markets
 
 . We pair engineering excellence with digital innovation&mdash;modern data platforms, AI/ML, and automation&mdash;to elevate product quality, customer experience, and operational efficiency.
 
 
 
 
 
 
 Why Join SKM?
 
 
 
 
 
 
 At SKM, you&rsquo;ll be part of a company that is shaping the future of HVAC in the region. We foster a collaborative and dynamic work environment where your ideas drive innovation, operational excellence, and growth.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Service Coordinator plays a critical role in supporting the After Sales and Service Sales teams by ensuring efficient, accurate, and customer-focused service coordination. The position is responsible for preparing service quotations, managing documentation, coordinating with cross-functional departments, assisting with invoicing and payment follow-ups, and maintaining consistent communication with customers&mdash;particularly Arabic-speaking clients and government entities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Service Coordination &amp; Documentation
 
 
 
 
 
 <ul>
 <li>
 Prepare all Repair, Replacement, and AMC quotations in the ERP system and maintain proper documentation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare AMC, Repair, and Replacement quotations as requested by Regional Sales Manager or MSPs.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create, organize, and maintain accurate manual and digital data records in line with company procedures.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Prepare proposals (AMC and T&amp;M) based on technician site inspections.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Sort, classify, file, and retrieve information as per content and purpose.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Cross-Functional Coordination
 
 
 
 
 
 <ul>
 <li>
 Liaise with Logistics, Engineering, and Aftersales Procurement teams to ensure smooth job processing and execution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate with Operations, Projects, and Delivery teams to support project-related invoicing, delivery status, and client requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate with AFS headquarters to obtain signed and stamped AMCs for clients.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Customer &amp; Client Communication
 
 
 
 
 
 <ul>
 <li>
 Communicate with customers to explain information, resolve queries, and support service processes.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Communicate and coordinate with Emirati and government clients in Arabic for AMC and T&amp;M jobs, complaints, and service requirements.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist walk-in customers and manage incoming calls, directing them to relevant personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up with clients regarding payments, AMC renewals, repairs quotes, and service closures.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Financial &amp; Administrative Support
 
 
 
 
 
 <ul>
 <li>
 Prepare proforma and tax invoices for customers; coordinate for advance and balance payment collection.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Deposit received payments and cheques into SKM bank accounts.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Arrange payment and AMC agreement collections via courier or cost-effective means.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow up on overdue payments on behalf of the Regional Sales Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 
 <ul>
 <li>
 Prepare reports, charts, graphs, and statistical information required for branch operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support sales and service teams with presentation, reporting, and administrative requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Duties
 
 
 
 
 
 <ul>
 <li>
 Coordinate with internal teams to ensure timely completion of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Perform clerical duties as assigned to support departmental activities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Execute any additional tasks assigned by the Branch Manager.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in service coordination, preferably in an OEM Manufacturer, HVAC, or FM Maintenance company.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Proven experience in customer service and administrative operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Knowledge
 
 
 
 
 
 <ul>
 <li>
 Strong knowledge of MS Office applications.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong customer communication and service practices.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Familiarity with coordination processes in a technical or service environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills
 
 
 
 
 
 <ul>
 <li>
 Proficiency in English; Arabic is a must.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong oral and written communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Customer service orientation.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong planning, organizing, and time-management abilities.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-solving and stress tolerance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Presentation and reporting skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Good computer literacy.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Self-motivated and task-driven.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Behaviours
 
 
 
 
 
 <ul>
 <li>
 Customer-oriented approach.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Strong teamwork and collaboration.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Result-driven mindset.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Effective communication.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Priority and time management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At
 
 SKM
 
 , we value expertise and innovation. You&rsquo;ll be part of a collaborative finance team that drives strategic decisions and supports growth across the business.
 
 
 
 
 
 If this sounds like you, we&rsquo;d love to hear from you!
 
</div>

Service Coordinator

Legend Holding Group

Role OverviewWe are seeking an Operations Coordinator Intern to support daily rental operations and ensure a smooth customer journey from initial inquiry to vehicle handover. This role is well-suited for a student or recent graduate who is organized, detail-oriented, and eager to gain hands-on experience in operations and customer coordination.Purpose of the RoleTo ensure a seamless and efficient process from the customer&rsquo;s first message through to car handover by maintaining timely communication, clear process steps, and accurate documentation.Key Responsibilities<ul><li>Respond promptly and professionally to customer messages and inquiries</li><li>Guide customers through required steps and documentation</li><li>Request, verify, and follow up on customer documents</li><li>Create, update, and maintain accurate bookings in internal systems</li><li>Prepare detailed handover notes for the delivery team and confirm handovers</li><li>Process extension and cancellation requests in line with approval guidelines</li><li>Share timely status updates during peak periods and assist with backlog management</li><li>Maintain accurate records and ensure compliance with data privacy policies</li></ul>Cross-Functional Collaboration<ul><li>Coordinate with Customer Service and Digital teams on messaging and ownership</li><li>Liaise with Reservations and Sales teams to confirm booking and document status</li><li>Work closely with Delivery and Collection teams to align on vehicle readiness and schedules</li><li>Support the Extensions team with processing and daily status updates</li><li>Coordinate with Finance on deposits, fees, and refunds</li><li>Report system issues to IT and follow backup procedures</li><li>Communicate updates with platform and aggregator partners regarding documentation or timing changes</li></ul>Requirements<ul><li>Clear and professional written communication in English; Arabic is an advantage</li><li>Calm, polite, and professional phone manner</li><li>Strong attention to detail and ability to follow defined processes and checklists</li><li>Basic proficiency in Google Sheets, Google Docs, or similar tools</li><li>Willingness to work rotational shifts, weekends, and a six-day work week</li><li>Student or recent graduate; prior operations or customer service experience is a plus</li></ul>Additional Information<ul><li>Some evening shifts may be required during high-volume periods</li></ul>Tools You Will Use<ul><li>Aggregator Partner Portal</li><li>Telegram</li><li>Speed System</li><li>WhatsApp Web</li><li>Google Sheets and Google Docs</li></ul>What Success Looks Like<ul><li>Timely and accurate responses to customers</li><li>Smooth booking flow with on-time vehicle handovers</li><li>Clear, complete booking notes with timestamps</li><li>Minimal avoidable cancellations</li><li>Positive feedback from customers and internal teams</li></ul>What You Will Learn<ul><li>End-to-end booking coordination from inquiry to vehicle handover</li><li>Effective and professional customer communication techniques</li><li>Use of internal systems and operational tools</li><li>Cross-functional collaboration in a fast-paced operations environment</li></ul>How to ApplyPlease apply via Indeed with your updated CV. Shortlisted candidates will be contacted.Job Types: Full-time, Internship Contract length: 6 monthsApplication Question(s):<ul><li>Are you a student or a recent graduate?</li><li>Are you available to work rotational shifts, including weekends and a six-day work week?</li><li>Can you start within the next 1 to 2 weeks?</li><li>This is applicable for own visa holders only.</li></ul>

Operations Coordinator Intern

Al Mira Real Estate

Al Mira Real Estate is looking for a Real Estate Property Coordinator / Call Center to join our growing successful team.With over 100 employees, we are one of the leading real estate brokerage companies in Abu Dhabi. We are committed to providing our employees a diverse and highly professional environment to support the growth of their career.Your Responsibilities include:<ul><li>Generates business by helping customers resolve problems and following up on work in progress.</li><li>Coordination of maintenance requests from tenants.</li><li>Ensure tenant files and contact information remains current.</li><li>Assist in weekly schedule for maintenance personnel/ service request.</li><li>Contact tenants regarding rent step-ups and late payments.</li><li>Assist in preparation of renewals of tenant&rsquo;s leases, and other documents.</li><li>Assist with new tenant move in coordination following company procedures.</li><li>Assist accounting department on accounts receivables and monthly payable.</li><li>Work on special projects on an as needed basis.</li><li>Answering phones and properly forwarding calls and other administrative/support tasks as necessary.</li></ul>Requirements:<ul><li>Good speaking skills in both Arabic and English. (Multilingual preferred)</li><li>Excellent computer skills in typing, Microsoft, and Excel with a strong attention to detail.</li><li>Excellent interpersonal skills to work with people at all levels within the company and build relationships both internally and externally.</li><li>Ability to remain calm and focused in high-pressure situations.</li><li>Real Estate experience is mandatory.</li><li>Expert use and knowledge of real estate CRM platforms</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Listing Coordinator

Hilton

<div>Cluster Groups, Meetings &amp; Events Coordinator - Hilton Abu Dhabi Yas Island
A Cluster Groups, Meetings &amp; Events Coordinator will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. 
What will I be doing? 
As Cluster Groups, Meetings &amp; Events Coordinator, you will ensure the effective coordination and administration of all group room bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Adhere to the events and group yield policy in order to maximize revenue</li><li>
Develop and maintain a customer database</li><li>
Generate and develop sales leads and contact potential clients to build business relationships</li><li>
Research local competition and local events</li><li>
Manage administrative requests as directed by the Management Team</li><li>
Manage an events schedule to maximise yield</li><li>
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li><li>
Arrange and carry out Hotel show rounds</li><li>
Ensure the complete administration and execution of all planned events</li><li>
Participate in hotel promotional activities</li></ul>
What are we looking for? 
A Cluster Groups, Meetings &amp; Events Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Good organisational and administration skills</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Confident telephone manner</li><li>
High level of IT skills</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in a Conference and Events function</li><li>
Relevant degree, in a business discipline, from an academic institution</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Groups, Meetings & Events Coordinator - Hilton Abu Dhabi Yas Island

<ul><li>We an IT Services &amp; Solutions Provider based in Salam Street, Abu Dhabi, serving business clients across Abu Dhabi and Dubai.</li><li>We deliver IT support (AMC), Microsoft 365, cybersecurity, backup, networking, and IT projects.</li></ul>We are hiring a detail-oriented, self-driven Sales Coordinator to manage daily sales operations: handling inquiries, understanding customer requirements, preparing quotations using templates, coordinating with suppliers, and driving follow-ups until closure.Key Responsibilities:<ul><li>Monitor and respond to sales inquiries (email/phone/WhatsApp &ndash; company channels).</li><li>Communicate with customers to understand requirements, needs, urgency, and scope.</li><li>Learn our product and service offerings quickly and apply them in proposals/quotations.</li><li>Address customer questions professionally and coordinate internally for clarifications when needed.</li><li>Schedule and coordinate meetings/site visits with the Sales Manager and confirm appointments.</li><li>Prepare quotations and costing using company templates and price lists.</li><li>Coordinate supplier pricing, procurement, availability, and delivery timelines.</li><li>Follow up on quotations consistently to close successfully; record outcomes and reasons for lost deals.</li><li>Support lead generation activities through outbound follow-ups, referrals, and re-activating old leads.</li><li>Maintain accurate CRM records (leads, activities, notes, next steps, and reminders).</li><li>Support customer retention: AMC renewals, upsell/cross-sell of services, and relationship follow-ups.</li><li>Assist in achieving monthly sales targets through disciplined pipeline and follow-up management.</li></ul>Requirements<ul><li>Excellent English (Read/Speak/Write) is mandatory.</li><li>Strong phone and email communication; professional customer handling skills.</li><li>Highly organized; able to plan the day, prioritize tasks, and execute follow-ups consistently.</li><li>Calm under pressure; able to handle rejection and stay persistent.</li><li>Comfortable using CRM + Microsoft Office (Excel/Word/Outlook).</li><li>1&ndash;3 years experience in inside sales / sales coordination preferred (UAE experience preferred).</li><li>Experience preparing quotations and coordinating suppliers/procurement is a plus.</li><li>IT services/technology knowledge is a plus (training provided).</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>Sales Coordinator: 2 years (Required)</li><li>IT Services knowledge: 2 years (Preferred)</li><li>Procurement: 2 years (Preferred)</li><li>Handling emails &amp; enquiries: 2 years (Required)</li><li>Preparing quotations for clients: 2 years (Required)</li></ul>Language:<ul><li>English (Read, Speak, Write) (Required)</li></ul>

Sales Coordinator – IT Services

Explore 900+ Customer service coordinator in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.