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customer service and sales coordinator Jobs in Bahrain

customer service and sales coordinator

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customer service director

Squishy SCS

Job Title: Customer Service Director Company: Squishy SCS Location: Muharraq, Bahrain Salary: BHD 2.800 per monthJob Type: Full-timeSquishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.Key Responsibilities<ul><li>Develop and implement customer service strategies and policies</li><li>Lead, mentor, and manage the customer service team to achieve performance targets</li><li>Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)</li><li>Handle escalated customer issues and ensure timely resolution</li><li>Improve processes to enhance efficiency and customer experience</li><li>Collaborate with other departments to address customer needs and feedback</li><li>Implement training programs to develop team skills and service quality</li><li>Ensure compliance with company standards and service excellence</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Communications, or a related field</li><li>Proven experience in customer service management, preferably in a leadership role</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent problem-solving and conflict resolution abilities</li><li>Experience with customer service tools and CRM systems</li><li>Ability to analyze data and drive performance improvements</li></ul>Preferred Skills<ul><li>Experience managing large customer service teams</li><li>Strong understanding of customer experience (CX) strategies</li><li>Ability to work in a fast-paced, customer-centric environment</li><li>Multilingual skills are a plus</li></ul>Benefits<ul><li>Competitive salary package</li><li>Leadership role with growth opportunities</li><li>Supportive and collaborative work environment</li></ul>الراتب المدفوع: BD٢٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Customer Service Director

Mantrac Group

<div>
 
 Reporting to the Mining COE Director this integral role will be responsible for the review of all Commercial Proposals to ensure value proposition is well demonstrated to the customer to achieve PINS and top line profitable growth across the Mantrac Mining Business Units. With a clear focus on managing the entire deal commercials including Supplier Pricing, Shipping Cost, Product Support Provisions and Profitability. In addition to role will drive the Mining Prime Product Sales Pipeline to achieve 100% Participation and timely response to all tenders.
 
</div>

Mining Commercial Manager

Clediss Solutions

IT Infrastructure Director Company: Clediss Solutions Location: Sitra, Bahrain Salary: BHD 3.800 per monthClediss Solutions is seeking a highly skilled and strategic IT Infrastructure Director to oversee the design, implementation, and management of the organization&rsquo;s IT infrastructure. This role ensures the reliability, scalability, and security of all systems supporting business operations.Key Responsibilities<ul><li>Develop and implement IT infrastructure strategy and roadmap</li><li>Oversee network systems, servers, cloud environments, and data centers</li><li>Ensure high availability, performance, and security of IT infrastructure</li><li>Lead and manage infrastructure and IT operations teams</li><li>Monitor system performance and implement improvements</li><li>Manage vendor relationships, contracts, and service providers</li><li>Ensure compliance with cybersecurity and data protection standards</li><li>Collaborate with leadership on technology planning and investments</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (Master&rsquo;s preferred)</li><li>Proven experience in IT infrastructure or IT leadership roles</li><li>Strong knowledge of networking, servers, cloud platforms, and systems architecture</li><li>Experience in cybersecurity and risk management</li><li>Excellent leadership, organizational, and problem-solving skills</li><li>Ability to manage complex IT environments</li></ul>Preferred Qualifications<ul><li>Certifications such as CCNA, CCNP, AWS, Azure, or similar</li><li>Experience managing large-scale IT infrastructure environments</li><li>Knowledge of virtualization, storage systems, and disaster recovery</li><li>Experience in industrial or enterprise IT environments</li></ul>Benefits<ul><li>Competitive monthly salary of BHD 3.800</li><li>Opportunity to lead critical IT infrastructure initiatives</li><li>Career growth and leadership development opportunities</li><li>Collaborative and professional work environment</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: BD٣٫٨٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Infrastructure Director

Celebrity Cruises

<div>
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Directs, coaches, supports, supervises, and evaluates (with the Sous Chef) all direct reports.
 </li>
 <li>
 Must have excellent food knowledge and a full understanding of culinary terms.
 </li>
 <li>
 Must be able to read, understand, follow, and prepare company recipes by maintaining the quality and consistency in taste according to the instructions provided by the corporate office.
 </li>
 <li>
 Must be proficient in completing tasks, work efficiently and productively.
 </li>
 <li>
 Must be able to work in any section of a kitchen.
 </li>
 <li>
 Coordinate and supervise all team members assigned to their section, assign and delegate tasks accordingly.
 </li>
 <li>
 Undertake recipe reviews daily. Maintain recipe folders in immaculate condition.
 </li>
 <li>
 Responsible for follow-through on any request within the area of responsibility received from the direct supervisor or manager on duty; this may include show plates, food samples and random food tastings.
 </li>
 <li>
 Control production levels and recommend ideas for improvements and better cost controlling.
 </li>
 <li>
 Prepare daily electronic food requisitions needed for his section production and countercheck deliveries for its accuracy; Report any discrepancies to his immediate supervisor.
 </li>
 <li>
 Must be able to oversee any main section (Sauce, Entremetier, Fish, Roast, Outlet CDP, Tournant and Cold Kitchen) and its entire food production.
 </li>
 <li>
 Maintain and ensure that Public Health are followed according to company standards and expectation (referring to US, Anvisa, Shipsan, Canadian, Australian etc.) and always followed within his section.
 </li>
 <li>
 Ensures that the HACCP program is carried out correctly.
 </li>
 <li>
 Maintains their assigned area in preparation for announced or unannounced United States Public Health type inspection either done by the Food &amp; Beverage Director or the actual inspectors.
 </li>
 <li>
 Reports for duty at assigned times, follows their supervisor&rsquo;s instructions, and ensures that personal appearance, uniform, and personal hygiene are in accordance with the company&rsquo;s rules and regulations.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS AND EDUCATION
 
 
 <ul>
 <li>
 A minimum of 5 years in an upscale hotel, resort, cruise ship or convention banqueting service and at least 2 years as Chef Tournant (shipboard experience preferred).
 </li>
 <li>
 A culinary school degree is required.
 </li>
 <li>
 Very strong management skills in a multicultural and dynamic environment.
 </li>
 <li>
 Very strong communication, problem solving, decision making, and interpersonal skills.
 </li>
 <li>
 Superior customer service, teambuilding, and conflict resolution skills.
 </li>
 <li>
 Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
 </li>
 <li>
 Strong planning, coaching, organizing, staffing, controlling, and evaluating skills.
 </li>
 <li>
 Intermediate computer software skills required.
 </li>
 <li>
 Possess a good understanding of basic accounting principles such as numbering flow, &ldquo;Debits/Credits&rdquo;, adjusting entries and corrections.
 </li>
 <li>
 Ability to write reports and business correspondence and to establish a good rapport with the ship&rsquo;s Senior Officers and the corporate office.
 </li>
 </ul>
 
 
</div>

Chef Tournant

Minor Hotels

<div>
 
 Minor Hotels is seeking an experienced Cluster General Manager to lead the pre-opening and operational launch of Tivoli Bilaj Al Jazayer Bahrain and AVANI Bilaj Al Jazayer Bahrain Resort. The role will oversee the strategic, commercial, and operational performance of both properties, ensuring successful market positioning, strong financial results, and exceptional guest experiences
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Operational &amp; Financial Management
 
 
 
 
 <ul>
 <li>
 Strong knowledge of budgeting, financial analysis, and P&amp;L management to maximize profitability.
 </li>
 <li>
 Ability to optimize resources and ensure high standards across all hotel operations, including F&amp;B, wellness, and beach club facilities.
 </li>
 </ul>
 
 
 Leadership &amp; Team Development
 
 
 
 
 <ul>
 <li>
 Skilled in recruiting, training, and leading diverse teams, with a focus on delivering top-tier service and a guest-centric culture.
 </li>
 <li>
 Proven track record in team motivation, conflict resolution, and fostering a collaborative environment.
 </li>
 </ul>
 
 
 Guest Services &amp; Brand Representation
 
 
 
 
 <ul>
 <li>
 Deep commitment to maintaining brand standards for both Avani and Tivoli, ensuring a memorable guest experience that aligns with each brand&rsquo;s identity.
 </li>
 <li>
 Exceptional customer service skills, with the ability to address guest concerns and exceed expectations.
 </li>
 </ul>
 
 
 Pre-Opening &amp; Project Management
 
 
 
 
 <ul>
 <li>
 Expertise in pre-opening processes, including establishing SOPs, onboarding, and coordinating with contractors and project teams.
 </li>
 <li>
 Strong organizational skills to ensure smooth operational launches for both hotels and shared facilities.
 </li>
 </ul>
 
 
 Community &amp; Stakeholder Relations
 
 
 
 
 <ul>
 <li>
 Skilled in establishing and nurturing relationships with local authorities, stakeholders, and community partners, such as Edamah.
 </li>
 <li>
 Ability to serve as a brand ambassador for Avani and Tivoli within the Bilaj Al Jazayer development and the broader Bahrain market.
 </li>
 </ul>
 
 
 Market Knowledge
 
 
 
 
 <ul>
 <li>
 Familiarity with the Bahrain hospitality landscape and insights into regional trends, guest preferences, and tourism dynamics.
 </li>
 <li>
 Knowledge of hospitality technology, management software, and compliance standards within the Gulf region.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 International hospitality professional with extensive leadership experience in resort or luxury hotel operations
 </li>
 <li>
 Currently serving as a General Manager or a strong number two (Hotel Manager / Director of Operations / Resident Manager) ready to step into a GM role
 </li>
 <li>
 Pre-opening experience is essential
 </li>
 <li>
 Exposure to multi-property or cluster operations is highly desirable
 </li>
 <li>
 Proven Experience in Luxury and Life-Style Brands
 </li>
 <li>
 Strong commercial and financial acumen with a proven track record in driving performance
 </li>
 <li>
 Good understanding of the Middle East hospitality market; Bahrain experience would be an advantage
 </li>
 <li>
 Strong leadership capability with the ability to build and lead high-performing teams
 </li>
 </ul>
 
 
 
 
 
 
 
 Additional Information
 
 
 
 
 This role requires a dynamic leader capable of delivering successful pre-opening execution and operational excellence across both properties.
 
 
 
</div>

Cluster General Manager

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Global System Integrators (GSI) play a crucial role in Canonical growth plans in the coming 3 years. We are hiring a
 
 Senior
 
 
 Partner Sales Manager
 
 to work closely with Canonical GSI partners throughout their sales cycles and across their sales organizations to facilitate Ubuntu based solutions and opportunities, as well as help GSI build long term digital transformation platforms with Ubuntu stacks and services.
 
 
 Working the the Partner Sales Director in their geographic region, the Senior Partner Sales Manager will be responsible for building trusted relationships with partners, increasing Canonical market share and attach rate, evangelizing about the partnership and leading all business interactions from engineers to CxO level. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and participate in executive engagements as coordinated by the Senior Director.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Build strategic relationships with partners at levels, and stickiness with Ubuntu technology
 </li>
 <li>
 Deep understanding of Linux and cloud software ecosystem, and open source selling models
 </li>
 <li>
 Negotiate contracts and commercial business terms
 </li>
 <li>
 Deep understanding of partner organizations and sales models, in particular with Global System Integrators
 </li>
 <li>
 Work closely with marketing, sales engineering and product management to deliver on targets, objectives and provide a voice of the partner
 </li>
 <li>
 Lead executive interlocks between partners and Canonical leadership team
 </li>
 <li>
 Ability to travel - sometimes internationally - up to 40% of the time
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Extensive experience in alliance or indirect sales management roles
 </li>
 <li>
 Extensive experience with OpenStack, virtualization, containers and other Cloud technologies.
 </li>
 <li>
 Autonomous, disciplined, hands-on, get-it-done mentality
 </li>
 <li>
 Ability to capture customer requirements, evaluate gaps, identify and create opportunities
 </li>
 <li>
 Passionate about Ubuntu products and mission
 </li>
 <li>
 Comfortable in fast-paced and high pressure environments with ambitious achievement goals
 </li>
 <li>
 Excellent communication and presentation skills
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Partner Sales Manager - Global System Integrator (GSI)

<div>
 Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Engineering Director
 
 , who strives for taking ownership of the development and operations of internal software products serving Canonical business and a popular security solution Livepatch. A successful candidate has a track record of delivering full-stack software services, adheres to high engineering quality standards, and continuously develops their skills as well as skills of their direct reports. This is an exciting opportunity to work with highly enthusiastic people on exciting innovative engineering solutions supporting Canonical's growth and learn a lot about engineering for the business.
 
 
 The engineering director will lead the Commercial Systems unit that is conceived as three engineering teams that closely collaborate with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are at the heart of Canonical business. We are looking for a software engineering director to oversee the three software teams led by software engineering managers.
 
 
 The
 
 Billing
 
 team designs, develops, and operates a Golang service that provides a standardized and scalable capability to turn metrics into billable amounts, enable customers to see their current spend with Canonical at any time, and ensure accurate, reliable, and timely billing. The service further integrates with other engineering, business and payment systems.
 
 
 The
 
 Contracts
 
 team designs, develops, and operates a Golang service that will become the single source of truth for all contracts with all customers. The service provides a standardized CPQ capability and stores signed contracts in a structured format. The service further integrates with other engineering and business systems including a CRM system and an accounting system.
 
 
 The
 
 Livepatch
 
 team designs and develops a service for the delivery of Linux kernel patches to shrink the exploit window for critical and high severity Linux kernel vulnerabilities, by patching the Linux kernel between security maintenance windows, while the system runs. The engineering team behind this product develops Golang based client and backend components, while another Canonical team, the Kernel team, develops the security patches.
 
 
 
 Location
 
 : This role will be based remotely in the EMEA region.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Leading multiple teams of engineers, ranging from graduates to seniors
 </li>
 <li>
 Developing your engineering managers to maintain Canonical culture in their teams
 </li>
 <li>
 Developing and evangelize great engineering practices and processes in the teams
 </li>
 <li>
 Setting and implementing solid performance management with performance goals and objectives with your direct reports and teams
 </li>
 <li>
 Identifying and measuring indicators of team health, and take action where needed
 </li>
 <li>
 Being accountable for the product development roadmaps in the teams
 </li>
 <li>
 Being an active part of the Commercial Systems leadership team, collaborating with other leaders
 </li>
 <li>
 Expanding your teams by hiring great talent
 </li>
 <li>
 Collaborating with stakeholders and product users
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
 </li>
 <li>
 Proven ability to drive multiple teams or large teams of software engineers to deliver outstanding results
 </li>
 <li>
 Engineering experience in at least one of the following areas: Golang, Python, Java, or distributed integrations
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Professional written and spoken English with excellent presentation skills
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 
 </li>
 </ul>
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Performance engineering and DevOps/SRE experience
 </li>
 <li>
 Experience with accounting, sales, sales operations, or other business roles
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Engineering Director - Commercial Systems

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