it support specialist

senior solution sales exec - cx Jobs in Bahrain

senior solution sales exec - cx

customer service coordinator Jobs in Bahrain

customer service coordinator

it service desk agent

partner success officer

customer success advisor

nineDots.io

<div>
 
 
 Customer Success Advisor &ndash; Conversion &amp; Experience - Bahraini Nationals
 
 
 
 
 
 
 A scaling, consumer-facing services platform with international demand is expanding its customer operations in Bahrain. As a Customer Success Advisor, you&rsquo;ll guide customers through a high-consideration booking journey, ensuring every enquiry is handled with clarity, care, and urgency.
 
 
 
 
 
 This is a high-touch, customer-facing role where experience and follow-through directly impact conversion and revenue.
 
 This role is open to Bahraini nationals only.
 
 
 
 
 
 
 
 The Role:
 
 
 
 This role sits at the centre of the customer journey. You&rsquo;ll act as the primary point of contact for assigned enquiries, supporting customers from first contact through booking, payment, and final confirmation.
 
 
 
 
 
 It&rsquo;s a role that blends consultative guidance, customer support, and operational execution. You&rsquo;ll be responsible for progressing bookings, answering questions, and ensuring every customer feels informed and confident at every stage.
 
 
 
 
 
 This is not a call-centre role. Ownership, responsiveness, and attention to detail matter.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 &bull; Acting as the main point of contact for assigned customer enquiries.
 
 
 &bull; Understanding customer needs and recommending suitable options.
 
 
 &bull; Guiding customers through the booking journey from enquiry to confirmation.
 
 
 &bull; Managing bookings end to end, including follow-ups, documentation, and payments.
 
 
 &bull; Ensuring no enquiry or booking is delayed or dropped.
 
 
 &bull; Answering questions around options, contracts, payments, and timelines.
 
 
 &bull; Providing reassurance and hand-holding where required.
 
 
 &bull; Maintaining accurate records in CRM and internal systems.
 
 
 &bull; Following defined workflows, SLAs, and response standards.
 
 
 &bull; Sharing feedback to improve processes and customer experience.
 
 
 
 
 
 
 What You&rsquo;ll Need to Succeed:
 
 
 
 &bull; 2&ndash;4 years&rsquo; experience in customer success, sales support, account management, or booking-led roles.
 
 
 &bull; Strong communication and people skills.
 
 
 &bull; Ability to manage multiple customers and follow-ups simultaneously.
 
 
 &bull; High attention to detail with a strong ownership mindset.
 
 
 &bull; Comfort working in fast-paced, time-sensitive environments.
 
 
 &bull; Background in services, marketplaces, education, travel, or hospitality is a plus.
 
 
 &bull; Experience using CRM systems and operational tools.
 
 
 
 
 
 
 What&rsquo;s in It for You:
 
 
 
 &bull; A customer-facing role with clear responsibility and ownership.
 
 
 &bull; Direct impact on conversion performance and customer satisfaction.
 
 
 &bull; Structured processes with room to grow and develop.
 
 
 &bull; Bahrain-based role within a growing international operation.
 
 
 &bull; Competitive salary and benefits.
 
 
 
 
 
 
 Next Steps:
 
 
 
 If you&rsquo;re based in Bahrain and enjoy roles where helping customers, staying organised, and following through matters, this could be a strong fit. Apply or get in touch in confidence to learn more.
 
</div>

Customer Success Advisor

Social Links

<div>About Social Links 

We are a Global OSINT (Open source intelligence) company with global HQ in the US and European HQ in the Netherlands. We empower investigators and security professionals with ground-breaking AI-powered products. We do this through assembling massive volumes of data and deep insights from open sources in social media, messengers and the darknet to visualize a holistic picture for data-driven decisions and investigations. 
We are living in an age in which data is no longer trustworthy. For this reason, our Mission is to restore the trust in data for an open and safe world. 
Who we are looking for: 

We are looking for an experienced Pre-Sales Manager 
for the EMEA market 
to join our team! As a Pre-Sales Manager, you will be a Key Player in the: 
<ul>
<li>Company Growth, accelerating Sales through your technical expertise and consulting of our leads,</li>
<li>Improvement of our Market Position, contributing to customer-centric and high impact product development</li>
<li>Becoming a strategic Partner for our customers, presenting targeted solutions with a high Return-on-Investment</li> 
</ul>
You will blend deep Product and Sales expertise with a proven consulting skill set leading to high impact sales and exponential growth. You will work closely with strategic customers, collaborate with Account Executives, Customer Success Managers, and the Product Team. 

Our Ideal Candidate Has: 
<div>
<ul><li>5+ years of Pre-Sales, solution engineering, or technical consulting experience</li></ul>
<ul><li>Solid technical background in OSINT, Cybersecurity or Digital Forensics</li></ul>
<ul><li>Proficiency delivering compelling demos, presentations, and proof-of-concepts to technical and non-technical stakeholders</li></ul>
<ul><li>Strong analytical and customer-facing skills, applying technology solutions to core business problems, identifying the right solution for our leads &amp; helping them understand it</li></ul>
<ul><li>Strong communication and presentation skills in English and one more European language</li></ul>
<ul><li>Hands-on experience with investigations and/or Cybersecurity are seen as a plus</li></ul>
<ul><li>The Ability to work effectively in a fast-paced, rapidly evolving and expanding environment</li></ul>
<ul><li>Ideally, experience collaborating with Law Enforcement, Defence, or Intelligence communities</li></ul> 
</div>
Your Tasks Will Be: 
<ul>
<li>Presales Engagement: Support Account Executives and Customer Success Managers by providing technical expertise, demos, and product presentations</li>
<li>Proof-of-Concepts: Conduct Investigative PoC&rsquo;s as well as trial onboardings, ensuring technical validation and successful adoption</li>
<li>Technical Authority: Act as a trusted advisor for customers on investigative workflows, integration, and best practices</li>
<li>Sales: Partner with Product, Sales and Customer Success teams to improve our product and accelerate our sales as well as customer success</li>
<li>Growth: Be a key contributor in the elaboration and implementation of Regional Growth Plans and targeted Account Mapping</li> 
</ul>
Why people choose us: 
<ul>
<li>Our innovative Vision and positioning as Market Leader</li>
<li>Global presence. We have more than 500 clients on every continent</li>
<li>Diverse, multicultural and collaborative team</li>
<li>Career growth: Every member has the chance to grow, achieve his potential and progress toward a leadership role in the region</li>
<li>Complex challenges and exciting opportunities</li>
<li>Flexibility: Fully remote role within the EMEA region</li>
<li>Competitive compensation: Base salary + performance-based incentives</li>
<li>Stock options</li>
<li>And of course, you will be joining a team of young and talented people who want to make this world a better and safer place</li></ul> 


If you&rsquo;re a technically savvy professional with strong communication skills who thrives at the intersection of technology, sales and customer success, we&rsquo;d love to hear from you!</div>

Presale Engineer

Bahrain Jobs

Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following:<ul><li>Greeting customers and directing them to an available technician</li><li>Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs</li><li>Answering customer questions about service outcomes and consulting with technicians when necessary</li><li>Informing customers about potential cost savings and warranty protections</li><li>Assisting customer with deciding to fix their car through the dealership&rsquo;s shop or trading the vehicle in</li><li>Overseeing and managing the service center&rsquo;s scheduling and workflow</li><li>Informing customers of changes in service or when their vehicle is ready to be picked up</li></ul><ul><li>Customer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.</li></ul><ul><li>Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician&rsquo;s repair recommendations to customers while communicating customer needs to technicians.</li></ul><ul><li>Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.</li></ul><ul><li>Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.</li></ul><ul><li>Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.</li></ul><ul><li>Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.</li></ul>Job Type: Full-timePay: BD500.000 - BD700.000 per month

Service Advisor - Automotive industry

Newton Properties

Job description:Job Title: Property AdvisorJob Type: Full-timeIndustry: Real Estate BrokerageExperience: 2 years of Sales or a customer-facing role in the Kingdom of BahrainReporting to: CEOJob Summary:Newton Properties is seeking a motivated and professional candidate to join the team in Bahrain. The successful individual will be responsible for assisting clients buy, sell, and rent residential and commercial properties, with a strong focus on customer service, local market knowledge, and preferably regulatory compliance in the Kingdom of Bahrain.Key Responsibilities:1. Assist clients in buying, selling, and renting properties across Bahrain.2. Source properties and prepare listings with detailed descriptions, photos, and relevant information.3. Generate leads through networking, referrals, advertising, and online digital platforms.4. Conduct property viewings and provide accurate market insights to clients.5. Advise clients on current real estate trends, property values, and investment opportunities.6. Negotiate sales and rental agreements on behalf of clients.7. Build and maintain strong client relationships, ensuring a professional and trustworthy reputation.8. Coordinate with landlords, property managers, developers and other stakeholders.9. Keep updated on new projects, government regulations, and market developments.10. Ensure compliance with the Real Estate Regulatory Authority (RERA &ndash; Bahrain) requirements at all times.Qualifications and Requirements:1. Proven experience in a sales or a customer-facing role in Bahrain.2. Excellent communication, negotiation, and networking skills.3. Proficiency in English (spoken &amp; written), Arabic (preferred), and additional languages is an advantage.4. Valid Bahrain driving license and own car.Key Competencies:1. Sales-driven mindset with a professional approach.2. Attention to detail and ability to handle documentation accurately.3. Ability to work independently and as part of a team.4. High ethical standards and a customer-first attitude.5. Strong time management and organizational skills.Benefits:1. Attractive package with allowances structure.2. Continuous professional development support and training.3. Real Estate Brokerage training certification with obtaining RERA license.4. Access to a wide portfolio of properties and exclusive listings.5. Opportunity to work in a great and fun culture with a dynamic team.Job Types: Full-time, PermanentWork Location: In person

.Property Advisor

<div>
 
 Job Summary
 
 
 In this role, the candidate will act as a trusted Network Security technical consultant to GBM Bahrain clients and as a pre-sales advisor to the sales team, driving the design, positioning, and commercialization of security solutions across the portfolio.
 
 
 Experience
 
 
 Around 5+ years, out of which the last 3-4 years should be as a pre-sales technical consultant of Network Security Solutions
 
 
 Job Responsibilities
 
 <ul>
 <li>
 The candidate will learn the client's business requirements, technical requirements, and competitive landscape and apply their technical knowledge and experience to bring new solutions to their assigned clients. The candidate will be responsible for collaborating with Vendors sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions. They will deliver solution workshops, product demonstrations, technical education, and Proof of Concepts. They will support technical escalations, designing solutions, and answer technical questions throughout the sales process in order to progress / close sales and develop customer relationships. This position is with the team that sells Security Solutions in GBM Bahrain.
 </li>
 </ul>
 
 
 
 
 
 Required Responsibilities:
 
 
 <ul>
 <li>
 Cover the complete Bahrain territory to drive new sales and expand existing business
 </li>
 <li>
 Provide technical sales leadership
 </li>
 <li>
 Translate customer functional requirements to technical architecture and BOQ
 </li>
 <li>
 Take ownership of the Bill of Quantities (BoQ), including engaging and negotiating with vendors such as Cisco, Fortinet, and Palo Alto Networks on pricing, discounts, and deal positioning to ensure competitiveness and alignment with deal strategy.
 </li>
 <li>
 Develop and structure financial proposals with appropriate margin considerations, ensuring overall solution profitability while maintaining a competitive offering.
 </li>
 <li>
 Maintain a thorough understanding of the client&rsquo;s industry, including industry trends, industry business processes, industry financial measurements and performance indicators, and key client competitors in their industry
 </li>
 <li>
 Demonstrated technical aptitude, customer-facing and presentation skills, business value analytics, written communication skills
 </li>
 <li>
 Keeping up to date Network Security products roadmaps as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with Product Management on an on-going basis to stay current
 </li>
 <li>
 Responsible of the handover of sold solutions to the Project Manager within the Service Delivery team
 </li>
 </ul>
 
 
 
 
 Core Competencies / Skills
 
 <ul>
 <li>
 Ability to develop a broad awareness of the client's technical architecture and emerging technologies and in turn assist the sales team in proposing new solutions to these clients
 </li>
 <li>
 Possess a proven track record in architecting solutions using Different Network Security solutions for the Public and Private sectors (large enterprises, banks)
 </li>
 <li>
 Design end-to-end security architecture covering:
 </li>
 <li>
 Network Security (NGFW, Microsegmentation, ZTNA)
 </li>
 <li>
 Secure Access (VPN, SASE)
 </li>
 <li>
 Threat Protection &amp; Visibility
 </li>
 <li>
 Email Security
 </li>
 <li>
 Strong background in:
 </li>
 <li>
 Network Security Architecture
 </li>
 <li>
 Firewalls, IPS, VPN, NAC, Microsegmentation, Email
 </li>
 <li>
 Hands-on experience with at least:
 </li>
 <li>
 Fortinet
 </li>
 <li>
 Palo Alto Networks
 </li>
 <li>
 Cisco Security stack
 </li>
 <li>
 Understanding of:
 </li>
 <li>
 SASE / Zero Trust
 </li>
 <li>
 Cloud security basics (AWS/Azure integration)
 </li>
 <li>
 It is considered a strong advantage for candidates to have exposure to other security solutions such as DDoS protection, IPAM/DDI, network detection and response (NDR), web application firewalls (WAF), and security policy orchestration.
 </li>
 </ul>
</div>

Presales Consultant

<div><div>We help the world run better</div><div></div><div> 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div>
As Solution Advisor Manager, you will lead a team of Solution Advisors supporting the sales organisation. Reporting to the Director of Solution Advisory, you will enable your team to deliver compelling technical demonstrations, support customer engagements, and act as trusted advisors to prospects and customers. Your focus will be on coaching, mentoring, and operational execution to drive team success and overall sales performance.<h3 class="jobSectionHeader">
What you&rsquo;ll build:</h3><ul><li>
Lead and mentor a team of Solution Advisors, fostering professional growth and high performance.</li><li>
Partner with Account Executives to design tailored demonstrations that clearly articulate product value.</li><li>
Ensure consistent delivery of effective, value-based demos and proof-of-value engagements.</li><li>
Establish strong feedback loops between customers and product teams to inform product direction.</li><li>
Drive adoption of consistent sales methodologies (e.g., Value Selling, Challenger Sale).</li><li>
Support recruitment and onboarding of new team members.</li><li>
Track and report team performance against defined goals and sales targets.</li></ul><h3 class="jobSectionHeader">
What you bring:</h3><ul><li>
9+ years of experience in the software/SaaS industry, including 2&ndash;3 years in a presales leadership or senior presales role.</li><li>
Strong background in enterprise software presales, ideally within B2B SaaS.</li><li>
Demonstrated ability to coach, mentor, and develop presales professionals.</li><li>
Strong presentation and communication skills for both technical and business audiences.</li><li>
Familiarity with value-based selling methodologies.</li><li>
Experience working in a remote-first, international environment.</li></ul><div></div><div> 
Bring out your best</div><div></div><div> 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion</div><div></div><div> 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
Compensation Range Transparency</div><div></div><div> 
SAP believes pay transparency is essential for cultivating an honest, supportive, and inclusive culture, representing a significant step in our commitment to leading the way in achieving pay equity. SAP provides the annualized compensation range, which includes both base salary and variable incentive targets for the career level of the posted role. The target range for this position is [EUR]. The actual amount offered to successful candidates will fall within this range and will depend on factors such as education, skills, experience, and role scope, as determined during the selection process. Any SAP variable incentive includes a target amount, with the actual payout depending on both company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements on SAP's Benefits and Rewards site.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div></div><div> 
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 447548 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Solution Advisor Manager

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Are you passionate about Machine Learning, Deep Learning, and Artificial Intelligence? Join AWS as a Generative AI and Machine Learning Specialist Solutions Architect in the MENAT region, where you'll drive cutting-edge AI initiatives and business transformation. As a Subject Matter Expert for designing machine learning solutions, you'll leverage AWS services to automate solutions and reduce costs for customers.
 
 
You'll partner closely with GenAI/ML specialist sales teams along with field teams to enable large-scale customer use cases and drive adoption of AWS GenAI/ML solutions. Your expertise will shape machine learning architectures, develop technical assets, and create field enablement materials that help other Solutions Architects integrate AWS GenAI/ML solutions into customer environments. This role offers an exciting opportunity to be at the forefront of GenAI innovation in a region implementing numerous transformative AI initiatives. 
 
Key job responsibilities 
<ul><li>Design and architect scalable, secure, and innovative GenAI solutions that leverage AWS services to solve complex customer challenges and drive business transformation.</li><li>Build and maintain technical trusted advisor relationships with influential technical decision makers for successful adoption and deployment of AWS GenAI/ML services and technologies.</li><li>Evangelize current and future AWS GenAI and ML services through white papers, blogs, reference implementations, and presentations to enable customers and partners.</li><li>Capture and share best-practice knowledge amongst the AWS solutions architect community, creating field enablement materials for the broader SA population.</li><li>Work collaboratively with sales teams to create and execute business plans that accelerate AWS adoption, exceed revenue goals, and drive customer satisfaction with GenAI/ML solutions.</li></ul> 
A day in the life 
Your day begins with a technical deep dive with a customer's AI team to understand their GenAI requirements and propose architecture solutions using Amazon Bedrock and SageMaker. Later, you'll collaborate with sales colleagues on business plans for driving AI adoption, then spend time developing a reference architecture for a RAG solution that addresses common customer needs. You might finish by drafting a technical blog on implementing ML solutions or conducting a workshop to demonstrate AI capabilities to potential customers. 
 
About the team 
You'll join AWS's innovative team in the MENAT region where numerous AI initiatives are being driven. As part of the AGS MENAT Specialist organization, you'll work alongside talented technical professionals who are transforming how businesses leverage AI technologies. The team fosters an inclusive culture that values continuous learning and professional growth, providing opportunities to collaborate on groundbreaking projects that shape the future of AI adoption across diverse industries in the region.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2>
- - Bachelor's degree or above in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or Bachelor's degree and 5+ years of professional or military experience 
- - 10+ years of working with Data &amp; AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience 
- - Experience building services using AWS products 
- - Experience with large language models (LLMs), prompt engineering, retrieval-augmented generation (RAG), fine-tuning, and agentic workflows. 
- - Proficiency in Python and experience with GenAI frameworks (LangChain, LlamaIndex, etc.) and model APIs. 
- - Experience participating in the sales lifecycle (directly or indirectly) for GenAI solutions. 
- - Experience in leading executive briefings and customer workshops focused on GenAI strategy, use case development, and prototype demonstrations.<h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2>
- - Master's degree or above in a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science, or PhD 
- - Experience prioritizing competing demands, scoping large efforts, and negotiating timelines 
- - Experience with enterprise-scale infrastructure or development-based cloud programs/projects in a related industry 
- - Experience conveying complex technical concepts to both technical and business audiences 
- - Publications or presentations in recognized GenAI, NLP, or ML journals or conferences. 
- - Hands-on experience architecting and deploying production GenAI solutions in secure or regulated environments. 
- - Deep technical expertise with AWS GenAI services including Amazon Bedrock (Claude, Llama, Titan models), Amazon SageMaker JumpStart, Amazon Q, and related AWS services (Lambda, Step Functions, ECS/EKS, API Gateway). 
- - Experience with GenAI security patterns, responsible AI practices, and model governance. 
- - Ability to collaborate with global/enterprise account sales and delivery teams to drive adoption of GenAI Solutions into top accounts. 
- - Ability to think strategically about business, product, and technical problems in the GenAI space and develop strategic, data-driven approaches. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Solutions Architect III, AGS MENAT Specialist Team

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