it service desk analyst

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call centre agent/reservation staff

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customer support associate

it service desk agent

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

Strativia

<div>Job Purpose: 
The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness. 
 
Responsibilities:
<ul><li>Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.</li>
<li>Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.</li>
<li>Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.</li>
<li>Perform basic Active Directory tasks and manage NTFS permissions for shared resources.</li>
<li>Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.</li>
<li>Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.</li>
<li>Provide basic printer maintenance and troubleshooting support.</li>
<li>Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.</li>
<li>Manage SAAR-N form submissions and tracking to enable system access for users.</li>
<li>Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.</li>
<li>Provide scheduling and technical support for video teleconferences (VTCs).</li>
<li>Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.</li>
<li>Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.</li>
<li>Process IT equipment disposal through DRMO procedures for unused or non-functional assets.</li>
<li>Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.</li>
<li>Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.</li>
<li>Participate in special projects and support day-to-day IT operations as assigned by leadership.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications:
<ul><li>Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.</li>
<li>Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.</li>
<li>Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.</li>
<li>Proficiency with SAAR-N form submission and tracking processes.</li>
<li>Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.</li>
<li>Familiarity with Active Directory administration and NTFS permission management.</li>
<li>Experience troubleshooting Microsoft Office applications and common enterprise software tools.</li>
<li>Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.</li>
<li>Ten (10) years of helpdesk or IT service desk experience preferred.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

IT Service Desk Analyst

<div>
 
 Job Purpose
 
 
 
 The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.
 </li>
 <li>
 Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.
 </li>
 <li>
 Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.
 </li>
 <li>
 Perform basic Active Directory tasks and manage NTFS permissions for shared resources.
 </li>
 <li>
 Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.
 </li>
 <li>
 Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.
 </li>
 <li>
 Provide basic printer maintenance and troubleshooting support.
 </li>
 <li>
 Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.
 </li>
 <li>
 Manage SAAR-N form submissions and tracking to enable system access for users.
 </li>
 <li>
 Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.
 </li>
 <li>
 Provide scheduling and technical support for video teleconferences (VTCs).
 </li>
 <li>
 Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.
 </li>
 <li>
 Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.
 </li>
 <li>
 Process IT equipment disposal through DRMO procedures for unused or non-functional assets.
 </li>
 <li>
 Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.
 </li>
 <li>
 Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.
 </li>
 <li>
 Participate in special projects and support day-to-day IT operations as assigned by leadership.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.
 </li>
 <li>
 Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.
 </li>
 <li>
 Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.
 </li>
 <li>
 Proficiency with SAAR-N form submission and tracking processes.
 </li>
 <li>
 Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.
 </li>
 <li>
 Familiarity with Active Directory administration and NTFS permission management.
 </li>
 <li>
 Experience troubleshooting Microsoft Office applications and common enterprise software tools.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.
 </li>
 <li>
 Ten (10) years of helpdesk or IT service desk experience preferred.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

Go Easy Car Rental

A transportation and luxury car rental company is seeking a Call Center Agent/Reservation staff.**Key Qualifications:**- Excellent communication skills- Proficient in email correspondence, Outlook, and Excel- Strong customer service skills- Willingness to learn**Note:** Flexible work schedules, including days off.Visa, accommodation, and transportation are provided.Job Type: Full-timePay: BD200.000 - BD300.000 per monthWork Location: In person

Call Centre Agent/Reservation Staff

Haqbaz Real Estate W.L.L

Job Description: Real Estate Sales Agent (Sales, Rent &amp; Property Management)Position: Bahraini Sales Agent (Real Estate) Company: HaQbaz Responsibilities<ul><li>Actively sell real estate products/flats/properties to prospective clients.</li><li>Actively rent units to prospective tenants, and support lease-related processes.</li><li>Handle property management support tasks as assigned (e.g., coordinating inspections, follow-ups, and updates).</li><li>Maintain and develop client relationships through regular communication and follow-ups.</li><li>Identify potential leads and convert them into confirmed visits and deals.</li><li>Conduct property viewings and provide accurate information about units, pricing, availability, and rental terms.</li><li>Coordinate with the sales team, management, and relevant departments to ensure smooth transactions.</li><li>Prepare and submit required reports daily/weekly (calls, visits, follow-ups, and status updates).</li><li>Maintain professional behavior and represent the company in a positive manner at all times.</li><li>Follow up on leads until the deal is completed and ensure all documentation is completed as required.</li><li>Meet agreed monthly sales targets and performance KPIs.</li><li>Keep up-to-date records of sales, rentals, and property management leads/requests in the company system (Excel/CRM as applicable).</li></ul>Daily &amp; Monthly Reporting (Key Duties)<ul><li>Submit a daily report including calls made, visits, lead status, and follow-up actions.</li><li>Submit a monthly report including totals, conversions, closed deals, active pipeline, and performance vs. targets.</li></ul>Talent (Personal Attributes)<ul><li>Strong motivation and confidence to achieve goals.</li><li>Resilient and persistent, with the ability to handle rejection professionally.</li><li>Self-driven and proactive in generating leads.</li><li>Highly responsible and committed to delivering results on time.</li></ul>Personality<ul><li>Friendly, confident, and customer-focused.</li><li>Good communicator with a positive attitude.</li><li>Patient and disciplined, with the ability to work under pressure.</li><li>Honest and trustworthy when dealing with clients and information.</li></ul>Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong negotiation and closing skills.</li><li>Ability to manage leads, follow-ups, and a sales pipeline effectively.</li><li>Basic computer skills (email, Excel/Sheets, and reporting).</li><li>Knowledge of real estate sales and rental processes and customer service (or willingness to learn quickly).</li><li>Fluency in [Arabic/English] (please specify) and the ability to communicate clearly with clients.</li></ul>Reporting &amp; Data Duties (Daily/Monthly + Connections Data Entry)Daily Report (Real Estate Sales Agent)<ul><li>Submit a daily report including:</li><li>Number of calls made</li><li>Number of visits conducted</li><li>Number of new leads generated</li><li>Lead status updates (e.g., contacted / interested / visited / pending / closed)</li><li>Follow-up actions for each lead (date + next step)</li></ul>Monthly Report<ul><li>Submit a monthly summary including:</li><li>Total calls, visits, and follow-ups</li><li>Total new leads and conversions (leads &rarr; visits &rarr; offers/sales)</li><li>Achieved results vs. monthly sales target/KPIs</li><li>List of closed deals and current active pipeline</li><li>Any issues/risks and proposed actions for next month</li></ul>Connections Data Entry (CRM / Excel / System)<ul><li>Enter and maintain accurate connection/client data, including:</li><li>Client name, contact number(s), email (if available)</li><li>Preferred property/unit type and budget</li><li>Source of lead (walk-in / referral / online / etc.)</li><li>Visit dates and outcomes</li><li>Documents status (if required)</li><li>Ensure all entries are updated daily and never left incomplete.</li></ul>Knowledge &amp; Updates<ul><li>Maintain updated knowledge about:</li><li>Available units/properties, pricing, and availability</li><li>Company offers, brochures, and sale process</li><li>Requirements and documentation steps for clients</li><li>Confirm all information provided to clients is accurate and aligned with management/sales guidance.</li></ul>Work Location: In person

Sales

PROARTS

We are looking for a driven and ambitious Real Estate Agent to join us in building and growing a real estate business.This is not a typical job &mdash; it is an opportunity to become a key partner.Role Overview<ul><li>Manage property listings (sales &amp; leasing)</li><li>Source new properties and clients</li><li>Build relationships with landlords, investors, and tenants</li><li>Conduct property viewings and negotiations</li><li>Support deal closing and follow-ups</li><li>Contribute to business growth strategies</li></ul>What Makes This Opportunity Different<ul><li>Opportunity to grow into a business partner</li><li>Direct involvement in shaping the company&rsquo;s direction</li><li>Performance-based earnings with high upside potential</li><li>Work closely with a strategy-driven real estate leader</li><li>Build your personal brand within a premium real estate platform</li></ul>Compensation Structure<ul><li>Attractive commission-based model</li><li>Partnership / profit-sharing potential for the right candidate</li><li>Performance-based incentives</li></ul>LocationBahrain (with flexibility for field-based work)SkillsIdeal Candidate<ul><li>Experience in real estate brokerage (Bahrain market preferred)</li><li>Strong communication and negotiation skills</li><li>Entrepreneurial mindset (not just looking for a salary)</li><li>Existing network is a strong advantage</li><li>Self-driven, disciplined, and growth-oriented</li></ul>Pay: BD350.000 - BD450.000 per monthWork Location: In person

Real Estate Agent

ROMEOS

Job: Bahraini Customer Service Agent Online Chat - Salary BD 500Full-time working hours. Morning and evening shiftsRequirements:- Bahraini- Fresh uni graduate- Able to chat in Arabic and English with customers on WhatsAppNote: this position is for immediate hire, able to join now and not in one month.إعلان وظيفة: موظف خدمة عملاء أونلاين بحريني الجنسية - الراتب 500 د.بدوام كامل بنظام فترات صباحية ومسائيةالمتطلبات:- بحريني- حديث التخرج- قادر على التواصل مع العملاء باللغة العربية والإنجليزية عبر الواتسابملاحظة: التوظيف فوري. يجب أن يكون المتقدم قادراً على المباشرة فوراً (وليس بعJob Type: Full-timePay: From BD500.000 per monthWork Location: In person

Bahraini Customer Service Agent Online Chat

Explore 288+ It service desk agent in Bahrain this May. Find roles across top companies and apply now to boost your career.

288 it service desk agent jobs In Bahrain

IT Service Desk Agent

IT Service Desk Analyst

IT Service Desk Analyst

Call Centre Agent/Reservation Staff

Sales

Real Estate Agent

Bahraini Customer Service Agent Online Chat