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GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

Era Projects

Job Description:We are looking for a skilled and customer-focused Service Desk Technician to join our team in Bahrain. The ideal candidate must be locally available and ready for immediate joining, with solid experience in IT support and handling service desk operations.Key Responsibilities:<ul><li>Provide first-line technical support to users via phone, email, and ticketing system</li><li>Log, track, and resolve IT support tickets within defined SLAs</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, password resets, and access permissions (Active Directory)</li><li>Support Microsoft Windows, Office 365, and standard business applications</li><li>Escalate unresolved or complex issues to higher-level support teams</li><li>Maintain accurate documentation of incidents, requests, and resolutions</li><li>Ensure high levels of customer service and user satisfaction</li></ul>Requirements:<ul><li>Proven experience as a Service Desk Technician, Help Desk, or IT Support role</li><li>Strong knowledge of Windows OS, Office 365, and basic networking concepts</li><li>Familiarity with Active Directory and remote support tools</li><li>Experience using IT ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk)</li><li>Good troubleshooting and analytical skills</li><li>Excellent communication and customer service abilities</li><li>Ability to work under pressure and manage multiple requests</li><li>Must be currently residing in Bahrain</li><li>Available for immediate joining</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications</li><li>Understanding of ITIL processes and service management best practices</li></ul>Job Types: Full-time, PermanentWork Location: In person

SERVICE DESK TECHNICIAN

Astiell Services

IT Services Director Company: Astiell Services Location: Hamad Town, Bahrain Salary: BHD 4.100 per monthAstiell Services is seeking an experienced and strategic IT Services Director to lead the delivery, management, and continuous improvement of IT services. This role is responsible for ensuring high-quality service delivery, aligning IT operations with business objectives, and driving innovation across the organization.Key Responsibilities<ul><li>Oversee IT service delivery, infrastructure, and support operations</li><li>Develop and implement IT service management strategies and frameworks</li><li>Ensure high availability, performance, and security of IT systems</li><li>Lead and mentor IT teams, including service desk and technical staff</li><li>Manage vendor relationships, contracts, and service level agreements (SLAs)</li><li>Monitor and improve IT service performance and customer satisfaction</li><li>Collaborate with senior leadership on digital transformation initiatives</li><li>Manage IT budgets, resources, and risk mitigation strategies</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (Master&rsquo;s preferred)</li><li>Proven experience in IT service management or IT leadership roles</li><li>Strong knowledge of IT infrastructure, systems, and service delivery models</li><li>Experience with ITSM frameworks (e.g., ITIL)</li><li>Excellent leadership, communication, and organizational skills</li><li>Strong problem-solving and analytical abilities</li></ul>Preferred Qualifications<ul><li>ITIL certification or equivalent</li><li>Experience managing large-scale IT operations or service environments</li><li>Knowledge of cybersecurity and data protection practices</li><li>Experience with cloud platforms and modern IT technologies</li></ul>Benefits<ul><li>Competitive monthly salary of BHD 4.100</li><li>Opportunity to lead and shape IT service strategy</li><li>Career advancement and leadership opportunities</li><li>Collaborative and professional work environment</li></ul>نوع الوظيفة: دوام كاملموقع العمل: بشكل شخصي

IT Services Director

TAT IT Technolgies

<div>
 
 We have an urgent requirement for Oracle Fusion HCM Consultant
 
 
 for
 
 
 a telecom company in Bahrain ( Remote + Onsite)
 
 
 
 
 Strong experience on experience in end-to-end implementation of Oracle Fusion Payroll for Bahrain, including SIO (Social Insurance Organization) contributions, GOSI setup, gratuity calculations, WPS (Wage Protection System) compliance,--
 
 
 Must
 
 
 
 
 Oracle Fusion HCM modules including Core HR, Absence Management, Compensation, Benefits, and Talent Management-
 
 
 Must
 
 
 
 
 Proficiency in using HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and PBL for data migration, conversion, and ongoing data management tasks across HCM objects.---
 
 
 Must
 
 
 
 
 Experience in enabling and configuring Oracle Fusion Agent Studio (AI Agents), including setup of HCM-specific agents, skill configuration, testing, and deployment ---
 
 
 Must
 
 
 
 
 Job Description -
 
 
 
 <ul>
 <li>
 Fusion Payroll Implementation &ndash; Bahrain Localization: Hands-on experience in end-to-end implementation of Oracle Fusion Payroll for Bahrain, including SIO (Social Insurance Organization) contributions, GOSI setup, gratuity calculations, WPS (Wage Protection System) compliance, and local statutory reporting.
 </li>
 <li>
 HCM Core Modules Expertise: Proficiency in Oracle Fusion HCM modules including Core HR, Absence Management, Compensation, Benefits, and Talent Management with strong integration knowledge across modules.
 </li>
 <li>
 Payroll Configuration &amp; Processing: Ability to configure payroll elements, fast formulas, payroll flows, consolidation groups, payroll definitions, and run payroll cycles including costing and reconciliation.
 </li>
 <li>
 Support Project Delivery: Experience in managing and resolving L1/L2/L3 support tickets, performing root cause analysis, coordinating with Oracle Support (SRs), and ensuring SLA adherence on Oracle Fusion HCM support engagements.
 </li>
 <li>
 Enhancements &amp; Change Requests: Demonstrated ability to gather business requirements, perform fit-gap analysis, design solutions, and deliver functional and technical enhancements across HCM and Payroll modules with minimal supervision.
 </li>
 <li>
 Redwood UI Migration: Practical experience in migrating Oracle Fusion HCM pages and workflows from Classic UI to Oracle Redwood Experience, including configuration, page composer adjustments, and user adoption support.
 </li>
 <li>
 Oracle Fusion Agent Studio: Experience in enabling and configuring Oracle Fusion Agent Studio (AI Agents), including setup of HCM-specific agents, skill configuration, testing, and deployment to enhance HR self-service capabilities.
 </li>
 <li>
 Fast Formula Development: Strong capability in writing, debugging, and optimizing Oracle Fast Formulas for payroll calculations, absence accruals, eligibility rules, and compensation plan validations.
 </li>
 <li>
 HCM Extracts &amp; BI Reporting: Ability to design and deliver HCM Extracts, OTBI reports, BIP reports, and HDL/HSDL data loads for both operational reporting and regulatory compliance requirements.
 </li>
 <li>
 Data Migration &amp; HDL Expertise: Proficiency in using HCM Data Loader (HDL), HCM Spreadsheet Data Loader (HSDL), and PBL for data migration, conversion, and ongoing data management tasks across HCM objects.
 </li>
 <li>
 Integration &amp; API Knowledge: Familiarity with Oracle Integration Cloud (OIC), REST/SOAP APIs, and HCM Atom Feeds for building and supporting integrations between Fusion HCM and third-party systems such as time &amp; attendance, ERP, and banking platforms.
 </li>
 <li>
 Stakeholder Management &amp; Documentation: Strong communication skills to liaise with business stakeholders, conduct CRP/UAT sessions, prepare functional specification documents (FSDs), solution design documents (SDDs), and end-user training materials.
 
 
 </li>
 </ul>
 Skills: oracle,fusion,hcm
</div>

Oracle Fusion HCM Consultant

ROMEOS

Job: Bahraini Customer Service Agent Online Chat - Salary BD 500Full-time working hours. Morning and evening shiftsRequirements:- Bahraini- Fresh uni graduate- Able to chat in Arabic and English with customers on WhatsAppNote: this position is for immediate hire, able to join now and not in one month.إعلان وظيفة: موظف خدمة عملاء أونلاين بحريني الجنسية - الراتب 500 د.بدوام كامل بنظام فترات صباحية ومسائيةالمتطلبات:- بحريني- حديث التخرج- قادر على التواصل مع العملاء باللغة العربية والإنجليزية عبر الواتسابملاحظة: التوظيف فوري. يجب أن يكون المتقدم قادراً على المباشرة فوراً (وليس بعJob Type: Full-timePay: From BD500.000 per monthWork Location: In person

Bahraini Customer Service Agent Online Chat

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Customer Service Coordinator - Temporary | MAF Properties | Central Region
 
 
 
 Role Summary
 
 
 
 The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of mall assets, services, layouts, stores, and promotions to ensure smooth Customer Service desk operations.
 </li>
 <li>
 Ensure efficient daily operations of the Customer Service Information Desk in line with established policies, procedures, and management guidance.
 </li>
 <li>
 Deliver exceptional customer service by assisting with inquiries, directions, promotions, calls, and assigned mall services while maintaining a professional, courteous attitude.
 </li>
 <li>
 Handle and resolve customer complaints across all channels professionally within SLA, escalating issues when required.
 </li>
 <li>
 Coordinate closely with tenants, retailers, and internal departments (security, maintenance, etc.) to ensure smooth operations and issue resolution.
 </li>
 <li>
 Manage customer services and programs such as gift cards, loyalty programs, valet, stroller/wheelchair rentals, gift wrapping, lost &amp; found, and other mall services.
 </li>
 <li>
 Ensure accurate inventory control, proper payment handling, compliance with finance procedures, and reporting of discrepancies or shortages.
 </li>
 <li>
 Uphold company image, grooming standards, code of conduct, and values; support marketing events, maintain mall appearance, tenant relations, directories, and provide required reports.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in any field is required
 </li>
 <li>
 Minimum of 2+ years&rsquo; experience in the Customer Service field.
 </li>
 <li>
 Experience should be within a reputed shopping centre or luxury hotel environment.
 </li>
 <li>
 Experience may be gained within the GCC or internationally.
 </li>
 <li>
 Strong customer-facing experience in a premium service environment is preferred.
 </li>
 <li>
 For internal MAF Candidates, 1+ years&rsquo; work experience in current position
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Customer Service Coordinator - Temporary

PREFFERED WHO HAVE EXPERIENCE IN REAL ESTATEWe are seeking a proactive and well-organized Front Desk cum Admin Assistant to join our team. The ideal candidate will be the first point of contact for our company and responsible for managing the front desk as well as providing administrative support to ensure efficient office operations.Key Responsibilities<ul><li>Greet and assist visitors, clients, and vendors professionally.</li><li>Answer, screen, and forward incoming calls in a courteous manner.</li><li>Handle incoming and outgoing mail, packages, and deliveries.</li><li>Maintain office supplies inventory and order as needed.</li><li>Assist in the preparation of documents, reports, and correspondence.</li><li>Manage meeting room bookings and coordinate office maintenance tasks.</li><li>Support admin with filing, employee records, and other clerical duties.</li><li>Ensure the front desk and reception area are tidy and presentable.</li></ul>Requirements<ul><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred).</li><li>Proven experience in a sales and administrative role is an advantage.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook).</li></ul>Preferred Qualifications<ul><li>Experience in Real estate dealings preferred.</li><li>Fluent in English (Arabic is a plus)</li></ul>Job Type: Full-timePay: BD250.000 - BD400.000 per month

Real Estate Agent for a Co-working space

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